m,.~
cRt!cmAL
.
BEFORE THE
i
POSTAL RATE COMMISSION
WASHINGTON, D.C. 20266-0001
,.
i,:.,L i J
,, ,,:,,,, \,
IL) :. ,/,
I
MAILING ONLINE SERVICE
I
Docket No. MC96-1
I
,
NOTICE OF UNITED STATES POSTAL SERVICE
OF FILING OF BI-WEEKLY DATA REPORT
The United States Postal Service hereby provides the Mailing Online market test
bi-weekly data report for Accounting
attached.
Period (A/P) 5 Weeks 3 and 4. This report is
There are two missing postage statements
which will be provided shortly.
Respectfully
submitted,
UNITED STATES POSTAL SERVICE
By its attorneys:
Daniel J. Foucheaux,
Scott L. Reiter
475 L’Enfant Plaza West, SW.
Washington, DC. 20260-I 137
(202) 268-2999; Fax -5402
March 19, 1999
Jr.
A
Table 1
MOL Bi-Weekly Report
AP 5 Week 3 to AP 5 Week 4
Table 2
MOL Bi-Weekly Report
Market Test to Date 10130/98 to 01129/99
Volume
l-100
101-200
201300
301-500
501-1000
1001-2500
2501-5000
5000+
TOM
Number of Transactions
-.-
95
11
2
4
IO
5
0
0
127
-,
Table 3
Daily MOL Volume per Batch
AP 5 Week 3 to AP 5 Week 4
l/18/99
l/19/99
l/19/99
11m99
l/26/99
l/28/99
l/28/99
4
3atch Numbe
lumber
100137
BO(
BO(
BO(
BO(
BO(
BO(
BO(
6
9
1
199
0
4
455
1
-
Sub-tot
,,,
.,
675
Sub-t&
Pieces
status Date
l/17/99
l/18/99
1/I 9/99
l/23/99
l/26/99
Batches
1
1
2
1
1
Pieces
6
9
200
0
4
456
675
.
.
Appendix 1
Printer Site Logs
January 16 1999 to January 29 1999
Boston
Print Site
Personnel Logs - San Mateo
January 16 1999 to January 29 1999
3
.-
4
TOtiII
Appendix 3
Customer Helpdesk Calls
January
16 1999 to January
Category of Inquiries
Prepare Mailing
Prepare Mailing
Service
Mail Status
Adjusbnent
Quick Calculator
Prepare Mailing
Servtce Failure
Service Failure
Gui
Feedback
SOftWWS
print options
Payment
print options
SOftW.SE
Service Failure
MOL
SOL
POL
29 1999
Number of inquiries
Inquiry Specifics
relating to each category
Upload Mail List
9
Upload Document
7
Other
9
Check Status
6
Credit PD-Mail
5
calwlating
4
PDF View
3
Job Status
3
Late Delivery
2
Other
2
Complaint
2
Tab Delimited
1
Mail Date
1
Authorization Denied
1
paper Selection
1
MS Excel
1
lother
1
Number of Calls
INIumber of Tickets
111
58
MOL
SOL
POL
Note: The third column does not equal the second column because each call can pertain to multiple tickets
or one customer can call multiple times with the same issue
.
.
.
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__________________------------------------------R, JawaN 1999 P.CSimilC wage 2 Of I,
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.
CERTIFICATE
OF SERVICE
I hereby certify that I have this day served the foregoing
participants
of record in this proceeding
in accordance
upon all
with section 12 of the Rules of
Practice.
Scott L. Reiter
475 L’Enfant Plaza West, SW.
Washington, D.C. 20260-I 137
March 19, 1999
document