Who is UVU?
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Located in Orem, Utah
28,000 Students
Commuter Campus
Open Admissions / Opportunity Enrollment
Moved to University status on July 1, 2008
One Stop Shop
Creating a Supportive Environment
for Students
What Students are Saying
Reengineering – 1997
– Instant Information
– Implemented FYE
seminar (CLSS 1000)
The Early
Beginnings
Establishing a Culture of Service to
Embrace First Year Students:
A Case for Change
Before One Stop
Getting Started
• Administrative
support
• Process from
concept to birth
•Academic
Impressions / One
Stop Conference
•Pepperdine
University site
visit
One Stop Shop Today
Planning and Organization
• Changing –
change your
mind often &
be open to
new solutions
• What do we
do at the One
Stop Shop
• TRAINING,
TRAINING,
TRAINING!
Staff Selection
•• How
How do
do II fit?
fit?
•• Do
Do II Still
Still work
work here?
here?
•• Call
Call Center
Center
•• Processing
Processing Center
Center
Lessons Learned
• Involve staff in conceptual
design discussions
• Timing – Not during a
computer upgrade and/or the
beginning of Fall semester
• Don’t RUSH it!
• Best Person for the Job
Future Ideas & Plans
••One-Card
One-Card
••Picture
Picture IDs
IDs
e-Stop
Q&A
• An open invitation to
UVU
– Michelle Taylor
([email protected])
– Liz Childs
([email protected])
– Kim Barraclough
([email protected])
• Your evaluations are
important to us