You’re Not the
Boss of Me!
Putting Technology in Its Place
By Using a Systemic Approach
to Student Retention and
Support
Presented by:
Rachel Phillips-Buck, MMFT, LPC
Abilene, Texas
Abilene
Pop.
118,000
3
Universities
1 Air Force
Base
Discussion Objectives
•
•
•
•
Explore technology’s growing prominence
Pinpoint some vulnerabilities of technology
Discuss technology in higher education
Describe a model and criteria for good technology use in
student retention and support
• Highlight examples
Primary Observations
• Education is a business of people
• There is an evolving use and dependence
on technology
• Systems struggle to maintain
appropriate hierarchy
What is systemic?
Father
Father
Third
Child
Second
Child
Mother
First
Child
Third
Child
Second
Child
Mother
First Child
Systemic Model of a University
Technology
Research
Money
Education
Relationships
Universities Are a People Business
25%
People (Salaries, Benefits
and Scholarships)
5%
70%
Technology
General Operating
Expenses
Timeline of Technology Investment
$7,000,000
$6,000,000
$5,000,000
$4,000,000
$3,000,000
$2,000,000
$1,000,000
$0
Money Spent on
Technology
•
•
•
•
•
•
•
•
•
Director of Telecommunication
Director of Technical Services
Director of Academic Computing
Director of Administrative Computing
Director of Information Technology
Director of Center for Teaching Excellence
Director of Instructional Technology
Director of Computing Services
Director of Programming
1992-1994
1958
• One IBM 402 “Accounting Machine”
1984
• Academic Computing Formed
1985
• Telecommunication Department Formed
Evolving use and Dependence on Technology
Misuses of Technology: How is Technology the Boss of
You?
Defined as:
•Frustrations with technology
•Parts of your day that are
dictated by technology (uses
and limitations)
•Using technology despite it
adding steps or complexity
•No commons sense checks
Lane, Randall. “How a Typo Crashed the Market.” The Daily Beast. 7 May, 2010. Web.
Greene, Leonard. “iPad is iBad for Democracy, Obama tells Graduates.” New York Post. 10 May, 2010. Web
Extraordinary Uses of Technology
How does technology enhance your life?
How does technology make your life easier?
New Balance of Technology and People
New Balance of Technology and People
Ben Gurion International Airport in Israel has a reputation for excellent
security.
Rafi Ron was the airport's chief of security but since the Sept. 11 terrorist
attacks, he's been a consultant to Logan International Airport in Boston.
AMOS: Mr. Ron, you really are suggesting a whole different
way of thinking about security. This is a very strategic as
well as tactical way that you have to look every
passenger in the eyes , that a screener has to think
about that person.
NPR, January 14, 2010
New Balance of Technology and People
Mr. RON: Yes, correct. What I suggest is simply to turn around the roles
between technology and the human factor.
If Abdul Mutallab was subjected to even a very basic interview at the
airport, that would have exposed him.
What we're doing right now is actually we are running machines and people
are there to operate machines. In other terms, people support
technology.
I say technology should support people. And it should be skilled people
at the center of our security concept rather than the other way around.
NPR, January 14, 2010
A Broken Connection
360º
Connection
GPS Model of Technology
Purchase vs. Practice Model of
Technology
How Technology Can Help in Retention:
• Provide your frontline with the ability to instantly share information
• Allow you to identify a new at risk population
• Enhance your existing resources by streamlining processes and
increasing efficiency
• Empower your experts to do what they do best
• Give you freedom to connect or build walls around information
• Expedite communication
• Gather and report information
2010 Pharos Resources, all rights reserved.
Take Advantage of your Frontline
Allowing You to Identify and Assist
a New “At-Risk” Population
700
600
500
400
300
200
100
0
631
361
29
9
466
181
540
2003-2004 2004-2005 2005-2006 2006-2007 2007-2008
© 2009 Pharos Resources, all rights reserved.
* Actual results at Small Private University. Results may vary by institution.
Including 540 Students NOT on Probation
Empowering Your Experts
Impacting Students
Increase
Contact & Efficiency
631
700
600
500
361
400
300
200
Using one
dedicated
counselor!
466
181
100
0
2003-2004
2004-2005
2009 Pharos Resources, all rights reserved.
2005-2006
2006-2007*
* Actual results at a small private university.
Results may vary by institution.
Connect or Build Walls Around Information
Change the magazine of higher learning
“Colleges and universities should communicate, both within
themselves and beyond. Institutions need to break
through current barriers to communication to ensure
that information about potential threats is shared by
everyone who needs to know. Finally, the process of
communicating should be as free as possible of
bureaucracy..." – Gordon K. Davies Member of the Governor’s Virginia Tech
Investigation Panel
Expedite Communication
© 2009 Pharos Resources, all rights reserved.
Gather and Report Information
Put technology
in its place!
Thank you
Presented by:
Rachel Phillips-Buck, MMFT, LPC
Presented in
Partnership with
Pharos Resources
Pharos Resources provides
solutions to guide
at-risk students to your
existing resources before it is
too late.
Pharos 360 is a comprehensive
approach to increase student
retention and institutional
productivity.
To learn more or
to schedule a live demo:
Pharos Resources, LLC
www.pharosresources.com
[email protected]
(325) 480-2627