Developing a One-Stop Shop to
Enhance a Supportive Campus
Culture for First-Year
Students
One Stop Shop
Creating a Supportive Environment
for Students
Utah Valley University coming July 1, 2008
A Case for Change
Establishing a Culture of Service to
Embrace First-year Students
Before One Stop
The Early Beginnings
Reengineering – 1997
– Instant Information
– Implemented FYE
seminar (CLSS 1000)
Session Presented on Tuesday,
July 10, 2007 8:45-9:45 a.m.
Kona 3
1
Developing a One-Stop Shop to
Enhance a Supportive Campus
Culture for First-Year
Students
Getting Started
One Stop Shop Today
• Administrative support
• Process from concept to birth
– Academic Impressions / One Stop Conference
– Pepperdine University site visit
Staff Selection
• How do I fit?
• Do I Still work here?
• Call Center
• Processing Center
Planning and Organization
• Changing – change your mind often & be open to new solutions
• What do we do at the One Stop Shop
• TRAINING, TRAINING, TRAINING!
Lessons Learned
What Students are Saying
• Involve staff in conceptual design discussions
• Timing – Not during a computer upgrade and/or the
beginning of Fall semester
• Don’t RUSH it!
• Best Person for the Job
Session Presented on Tuesday,
July 10, 2007 8:45-9:45 a.m.
Kona 3
2
Developing a One-Stop Shop to
Enhance a Supportive Campus
Culture for First-Year
Students
Future Ideas & Plans
Future Ideas
• Train department admin.
assistants to handle
One Stop processes
• Wasatch Mountain Campus
• Add features such as:
– Student ID’s
– Movie Tickets
– Open to new ideas ...
e-Stop
Q&A
• An open invitation to UVSC
– Michelle Lundell ([email protected])
– Liz Childs ([email protected])
– Shad Sorenson ([email protected])
• Your evaluations are important to us
Session Presented on Tuesday,
July 10, 2007 8:45-9:45 a.m.
Kona 3
3