Creating a Supportive
Environment for
Students by Developing
a One Stop Shop.
Utah Valley State
What our Students are saying
One Stop Philosophy
Embracing first-year
Students through a
Student Centered
Culture
Building a One Stop
(requires a lot of chocolate, caffeine and !@#$%*)
Early Beginning
• Reengineering – 1997
– Instant Information
– Implemented FYE seminar (CLSS 1000)
“Build it and They Will Come”
• Administrative Support
• Process from concept to birth
– Build Environment/Case for Change
– Data Supporting the Concept
Before One Stop
Responsibilities
Now
Who went where?
Staff Selection
• How do I fit?
• Do I Still work here?
• Call Center/Processing Center
Will it all come together?
• Planning & Organizing
• Changing – change your mind often –
helps keep it clean
• What do we do at One Stop?
• TRAINING, TRAINING, TRAINING!
Lessons LearnedI’m glad I’m not starting over
• Involve staff in conceptual design discussions
• Timing – Not during a computer
upgrade/beginning of Fall semester
• Don’t Rush it!!
• Best Person for the Job
Students Continued….
Future Ideas and
Plans
Remodel New
Student Services
Building
Ideas?
• Expand One Stop to include all Financial Aid and
Cashier Employees
• Train Department Admin. Assistants to handle
One Stop Type Processes
• Add features such as:
– Student ID’s
– Movie Tickets
– Etc…………
No Stop
Q&A
• Open Invitation to UVSC
– Michelle Lundell
• [email protected]
– Liz Childs
• [email protected]
• Session Evaluations