CH A P T E R
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Getting Started
This chapter provides information that you need to get started with Cisco Instant Connect. It includes
these topics:
•
Overview, page 1-1
•
Guidelines, page 1-1
•
Obtaining Cisco Instant Connect, page 1-2
•
Obtaining an SSL Certificate, page 1-2
Overview
Cisco Instant Connect is an application for Apple devices that allows you to use these devices to interact
with other participants in a Cisco IP Interoperability and Collaboration System (IPICS) incident,
channel, virtual talk group (VTG), and radio.
For information about Apple devices and network configurations that support Cisco Instant Connect, see
Cisco IPICS Compatibility Matrix.
Before you can use Cisco Instant Connect, you must download it to your Apple device.
Guidelines
•
An Apple device can communicate with the Cisco IPICS server and UMS via a Wi-Fi network
connection or via a 3G or 4G connection (see Cisco IPICS Compatibility Matrix for details). If the
Cisco IPICS server and UMS is in an internal network, you must use the Cisco AnyConnect VPN
Client to access the server. If the Cisco IPICS server and UMS can be accessed by external devices
via the public Internet without firewall restrictions, the Cisco AnyConnect VPN Client is not
required.
•
To allow audio communication, the Cisco IPICS server and the UMS component must be in a
network that does not block voice over IP (VoIP) communication.
•
If you are using Cisco Instant Connect on a WiFi network and have established an audio connection,
you temporarily lose the audio connection if you move to a different network, for example from a
WiFi network to a 3G or 4G connection.
•
Communication between the Cisco Instant Connect and the Cisco IPICS server that involves logging
in and logging out goes over Secure Socket Layer (SSL) and is encrypted and secure. However,
audio communication is not encrypted.
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Obtaining Cisco Instant Connect
•
When you view a list of incidents, channels, VTGs, and radios, the information in the screen updates
automatically. By default, this update occurs every 10 second if you are using Cisco Instant Connect
on a WiFi network or every 60 seconds if you are using a 3G or 4G connection. You can change a
default update interval by using the IPICS Server Settings options as described in the “Using the
Settings Screen” section on page 2-11
•
If a Cisco IPICS server fails while you are logged in from Cisco Instant Connect, and if high
availability is configured for the Cisco IPICS server, you can log back in by identifying the primary
server, and the system redirects you to the secondary server automatically. If you are logged in to
the secondary server when fallback occurs, you are reconnected to the primary server automatically.
For related information about the Cisco IPICS server, see the Cisco IPICS documentation.
Obtaining Cisco Instant Connect
Cisco Instant Connect is available from the Apple App Store. The app name is Cisco Instant Connect.
To obtain this app and install it on an Apple device, take either of these actions:
•
Download the Apple iTunes application to your PC. Next, open iTunes, navigate to Store >
iTunes Store > App Store, and download the app. Then you can sync your Apple device with
iTunes. See your Apple device documentation for additional information.
•
On your Apple device, launch the App Store application and download the app.
After you install the application, it appears on your Apple device as Cisco Instant Connect.
Obtaining an SSL Certificate
Before it can log in to a Cisco IPICS server, an Apple device must download an SSL certificate from that
server. An Apple device requires a separate SSL certificate from each Cisco IPICS server to which it
will connect.
Obtaining an SSL certificate involves downloading the certificate from the Cisco IPICS server to your
Apple device. The device then stores the certificate in a certificate profile.
The Cisco IPICS server from which you download an SSL certificate must have a fully qualified
hostname that exists in a DNS that the Apple device can use.
For additional information about SSL certificates on a Cisco IPICS server, see the “Generating SSL
Certificates for the Apple device” appendix in Cisco IPICS Server Administration Guide.
The following section provide instructions regarding SSL certificates:
•
Downloading an SSL Certificate to an Apple device, page 1-3
•
Deleting an SSL Certificate from an Apple device, page 1-3
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Obtaining an SSL Certificate
Downloading an SSL Certificate to an Apple device
If an Apple Device displays the message “No SSL configuration found. Install SSL configuration
profile?” when you try to log in to the Cisco IPICS server, perform the procedure in this section to
download an SSL certificate from a Cisco IPICS server to the Apple device:
Procedure
Step 1
When you see the message “No SSL configuration Found! Install SSL Configuration Profile?” on your
Apple Device, tap OK.
The Cannot Verify Server Identity screen appears. This screen appears because your Apple device does
not yet trust the Cisco IPICS sever.
Step 2
In the Cannot Verify Server Identity screen, tap either of these buttons:
•
Continue—Displays the Install Profile screen.
•
Details—Displays an information screen. In the information screen, you can tap More Details to
see additional information about the profile. When you are finished viewing information, tap Accept
on the Information screen to display the Install Profile screen.
•
Cancel—Closes the Cannot Verify Server Identity screen.
The Install Profile screen displays the fully qualified domain name (FQDN) of the Cisco IPICS server
from which you will download the SSL certificate and related information about the certificate.
You can tap More Details in the Install Profile screen to see additional information about the certificate.
Step 3
In the Install Profile screen, tap Install.
A warning screen appears that explains the profile is unverified and that installing the certificate adds it
to the list of trusted certificates on your Apple device.
Step 4
In the Warning screen, tap Install.
The profile, which contains the certificate, is installed on your Apple device and the Profile Installed
screen appears
You can tap the More Details screen to see additional information about the certificate.
Step 5
In the Profile Installed screen, tap Done.
The Cisco Privacy Policy appears in a browser window. Yow you can double-tap the Apple Device
Home button and then scroll to and tap the Instant Connect Log In screen to bring that screen to the
foreground.
Deleting an SSL Certificate from an Apple device
If you need to replace an existing SSL certificate on a Cisco IPICS server (for example, because the
certificate expired or you reinstall the Cisco IPICS software on the Cisco IPICS server), you can
download a new certificate. Before doing so, you must delete the old certificate from the Apple device.
To delete a certificate, follow these steps:
Procedure
Step 1
On the Apple device, touch Settings > General > Profiles.
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Obtaining an SSL Certificate
Step 2
Touch the certificate and then touch Remove.
The name of an SSL certificate matches the hostname of the Cisco IPICS server from which it was
downloaded.
Step 3
In the confirmation alert, touch Remove.
Now you can download the new certificate as described in the “Downloading an SSL Certificate to an
Apple device” section on page 1-3.
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