Supply Chain Management
(SCM)
Sistem e-Business
(MG-652)
Jurusan Manajemen
Presales interaction
Product service
production and delivery
Order Management
Cycle (OMC)
Post-sales interaction
Customer-retailer
interface
Retailer-supplier
interface
Manufacturing
Managing Retail
Supply Chains
Supply Chain
Application
Software
Software Interfaces
in Order Fulfillment
Logistics
Financials
HRMS
Trends
Business Model
Supply Chain
Management
(SCM)
Retail management
interface
Elements
Architecture
Pull vs Push Supply Chain Models
Planning Systems
Execution Systems
Elements of SCM
Performance Measurement
Systems
SCM
Fundamentals
Future of
Supply Chain
Software
Intranets and
Network-Centric Computing
Impact of the Web
Elaborating on the Intranet Architecture
Integrating SCM Functions
27 September 2002
Chandra Wibowo W.
2
Push-based Supply Chain vs
Pull-based Supply Chain
M anufacturer
C onsum ers Purchase M erchandise
y Financial / market-driven forecast
y Master schedulling
y Replenishment based on distribution
center inventory (present safety stock
level)
y Manual purchase order and invoicing
R etail store
y POS data collection
y Perpetual inventory checks
y Automatic replenishment using EDI
services
R etail distribution center
y Order point based on warehouse
inventory (safety stock level) and
historical forecast
y Deals, promotions and forward buying
y Manual purchase orders, information
entry and output
R etail distribution center
y Automatic replenishment
y Shipping container marking
y Cross-dock receiving
y EDI services
R etail store
M anufacturer
y Order point based on shelf inventory
(safety stock level) and forecasts
y Promotions
y Manual entry of items to be reordered
y Demand driven forecast based on
POS data and product movement
y Short cycle manufacturing
y Advanced shipping notice and EDI
services
y Bar code scanners and UPC ticketing
C onsum ers Purchase M erchandise
27 September 2002
Chandra Wibowo W.
3
Intranet Linking
Supply-Chain Functions
Marketing
and sales
Production
planning
Customer
service
Procurement
Intranet
Customers
Accounting
and finance
Shipping and
distribution
27 September 2002
Inventory
Production and
manufacturing
Chandra Wibowo W.
4
The Order Management
Cycle
Customer inquiry and order
planning generation
Presales
interaction
Cost estimation and pricing
of product services
Order receipt and entry
Order selection and
prioritization
Product service
production and
deliv ery
Order schedulling
Order fulfillment and delivery
Order billing and account /
payment management
Post-sales
interaction
Customer service and
support
27 September 2002
Chandra Wibowo W.
5
Different Retail
Interfaces
consumer
packaged
goods
Television
retailing
Retailers
Rawmaterial
and parts
and
equipment
Vendor
World
Restoct
inventory
Order
fulfillment
Payment
processing
Order
taking
Consumer
World
Online
retailing
In-store
retailing
Perishables
different types
business-costumer
interfaces
different types of
suppliers
27 September 2002
Chandra Wibowo W.
6
Elements of Supply-Chain
Management Software
Major Functional
Areas
Set of Key Activities in Each Functional Area
Manufacturing
Engineering and product configuration, production
planning and cost management, production execution
and quality management
Logistics
Purchasing and order management, distribution,
inventory and warehousing
Financials
General Ledger, payables and receiveables, billing,
budgets and assets management
Marketing
Advertising, sales, order management, customer service
and support and market research and strategy
HRMS
Payroll management, time and labor management,
benefits administration and pension administration
27 September 2002
Chandra Wibowo W.
7