SALESFORCE.COM
Extended Capability: GLOVIA G2 Integration With Salesforce.com
The Front-End Efficiency You Need To
Enhance Your Customer’s Experience
Built on Glovia’s revolutionary open platform, GLOVIA G2 brings ERP to the cloud - all in one system providing
a single user experience. Seamlessly integrated with Salesforce CRM, opportunity management is controlled
from the initial call, with win/loss analysis to enable follow up and changes in process where needed. Extend
Salesforce.com CRM using their objects – Accounts, Contacts, Products, Price Books, Opportunities, Cases,
and so on.
From leads management to invoicing, inventory management to purchasing and manufacturing, all required
data is available at your fingertips. No more silos of information resulting in missed opportunities. Processes
are enhanced by way of full integration of all required data resulting in reduced costs, customers are satisfied
with on-time, accurate deliveries resulting in additional future opportunities.
A high level view of the process.
Managing your supply is essential to fully support
your sales operations. Whether you purchase
to stock or to customer order, make to stock or
customer order, or a mixed mode of operating with
both, GLOVIA G2 enables you to manage finished
goods, component, and consignment inventory – all
in multiple warehouse locations – extending your
sales visibility throughout the entire supply chain.
At the same time, managing your customer support
is equally essential, and having all required
information at your fingertips enhances the
customer experience by not making them sit on
hold while you search for the correct data.
By way of this integration, GLOVIA G2 is
configurable with standard Salesforce.com tools:
• Reports
• Dashboards
• User Profiles
• Page Layouts
• Work Flow
• Approvals
and so on with no new tools or skills to learn.
Data managed and maintained within GLOVIA G2
includes all required for the following processes:
• Order Fulfillment, from reserving inventory to
tracking shipments
• Order Management, from credit checking through
product/service quote/order entry to order shipping
and fulfillment, including Multi-currency
• Inventory Management, from inventory on-hand/
order through serial and lot control
• Manufacturing with detail product structure and
supply order data and status
• Purchasing, PO placement, tracking and options
for shipment to multiple warehouses; complete with
multi-currency
• Accounting, including Invoicing, AP and AR with
Invoice scheduling, printing and emailing
• Returns, including dispositioning of returns and
creation of RMA sales order
• Mobility, enabling access anywhere, anytime.
Dashboards can be created for a wide variety of views,
including the following:
• Win Analysis Dashboards
• Loss Analysis Dashboards
• Opportunity ‘Pipeline’ Dashboards
• Sales Quote Analysis Dashboards
• Quotation Product Analysis Dashboards
• Credit Analysis by Sales Representative
Dashboards
• Shipment Backlog by Sales Representative
Dashboards
• Shipment Backlog by Product Dashboard.
Fujitsu Glovia, Inc.
2250 East Imperial Highway, Ste. 200
El Segundo, CA 90245-3457
Tel: +1 800 223-3799
+1 310 563-7000
Fax: +1 310 563-7300
Email: [email protected]
www.glovia.com