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Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
First Published: October 23, 2012
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CONTENTS
CHAPTER 1
Introduction 1
Unified Intelligence Center User Documentation 1
New and Changed Features 2
System Requirements 2
Important Notes 2
Open Caveats In This Release 3
Resolved Caveats for Unified Intelligence Center 9.0(2) 3
Bug Search Tool 6
Downloading the Unified Intelligence Center Installation File from the Cisco Website 6
Documentation Feedback 7
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
iii
Contents
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
iv
CHAPTER
1
Introduction
This document introduces the 9.0(2) release of the Cisco Unified Intelligence Center software.
This is a maintenance release that follows the 9.0(1) release in August 2012.
Release 9.0(2) is offered for new deployments and upgrades from Release 8.0(1), 8.0(2), 8.0(3), 8.0(4),
8.5(2), 8.5(3), 8.5(4), and 9.0(1).
For detailed instructions for installing and upgrading to Cisco Unified Intelligence Center Release 9.0(2),
see the Cisco Unified Intelligence Center Installation and Upgrade Guide.
The localized Unified Intelligence Center is currently available and the localized version of documentation
will be available with the next maintenance release.
• Unified Intelligence Center User Documentation, page 1
• New and Changed Features, page 2
• System Requirements, page 2
• Important Notes, page 2
• Open Caveats In This Release, page 3
• Resolved Caveats for Unified Intelligence Center 9.0(2), page 3
• Bug Search Tool, page 6
• Downloading the Unified Intelligence Center Installation File from the Cisco Website, page 6
• Documentation Feedback, page 7
Unified Intelligence Center User Documentation
In addition to the Release Notes and the Reporting Application and Administration online help, a list of all
product documentation for Cisco Unified Intelligence Center is available on the Cisco.com website.
Note
If you do not find a document for a specific release, use the document from the previous release. New
versions of documents are posted only when the content changes between releases.
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
1
Introduction
New and Changed Features
• Cisco Unified Intelligence Center Installation and Upgrade Guide
• User Guide for the Cisco Unified Intelligence Center Reporting Application
• Report Template Reference Guide for Cisco Unified Intelligence Center
• Administration Console User Guide for Cisco Unified Intelligence Center
• Hardware and System Software Specification (Bill of Materials) for Cisco Unified Intelligence Center
• Cisco Unified Intelligence Center Solution Reference Network Design (SRND)
• Cisco Unified Intelligence Center TCP and Port Usage
• Unified Intelligence Center Virtualization Wiki
• Online Troubleshooting Tips Wiki
New and Changed Features
Export a report category
Unified Intelligence Center supports exporting of a report category.
Upload the online help
Unified Intelligence Center supports uploading of the online help files.
Localize report and report help
Unified Intelligence Center supports localization of the report and report help.
System Requirements
The Hardware and System Software Specification (Bill of Materials) for Cisco Unified Intelligence Center
is posted on the Cisco.com website. You can find the Cisco Unified Communications Compatibility Tool for
the various Cisco Unified Communications System (UCS) releases at:
http://tools.cisco.com/ITDIT/vtgsca/VTGServlet.
Important Notes
Upgrading VMware Tools
This process of upgrading VMware tools is applicable only for Unified Intelligence Center Systems running
on Unified Communications System virtualized hardware. VMware Tools are specialized drivers for virtual
hardware that are installed in the Unified Communications (UC) applications when they are running in the
virtualized environment. The VMware tools version running in the UC application must be in sync with the
version of ESXi being used. The methods that the UC applications use to upgrade the VMware Tools are
given in the UCS Virtualization Wiki.
Cisco Unified Intelligence Center supports upgrading VMware Tools using the command: utils vmtools
upgrade.
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
2
Introduction
Open Caveats In This Release
To know more about the command syntax, see “Appendix A: Command Line Interface” in the Administration
Console User Guide for Cisco Unified Intelligence Center.
Localization
The user interface is localized in the following languages: Simplified and Traditional Chinese, Danish, Dutch,
English, European and Canadian French, German, Italian, Japanese, Korean, Polish, Brazilian Portuguese,
Russian, Spanish, Swedish, Finnish, Norwegian, and Turkish.
Open Caveats In This Release
The following table lists open caveats which may cause unexpected behavior in Unified Intelligence Center
9.0(2).
Table 1: Open caveats for Unified Intelligence Center
Identifier
Severity
Component
Headline
CSCuc76708
4
charts
Bar graph disappears when larger then range configured
CSCuc82961
2
install
CUIC switch forward fails while stopping PartB DB
instance
CSCuc89847
4
localization
ALL-LANG: CUIC: MBCS text is converted to string
code
CSCuc89952
4
gauges
ALL-LANG: CUIC: Tooltip of Gauge scale is displayed
as "NaN"
CSCuc90001
4
i18n
JPN: CUIC: English strings on error message of Field
Formatting
CSCuc92766
4
i18n
Jpn: There is a mistranslation of "English (U.K.)" on login
page
CSCuc93151
4
report-manager ALL-LANG: CUIC: Inconsistent name between field
name and error message
Resolved Caveats for Unified Intelligence Center 9.0(2)
The following table lists the resolved caveats which may cause unexpected behavior in Unified CM 9.0(1).
Table 2: Resolved Caveats for Unified Intelligence Center 9.0(2)
Identifier
Severity
Component
Headline
CSCua23499
3
i18n
DAN+NLD+POL+ RUS+SVE+TRK+ PTB: CUIS:
Untranslated "DECIMAL" and "STRING"
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
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Introduction
Resolved Caveats for Unified Intelligence Center 9.0(2)
Identifier
Severity
Component
Headline
CSCub58864
3
export-import
CUIC Custom Formatting causes report errors
CSCub67100
4
localization
ALL-LANG: Dialog title "Link" is displayed in
English.
CSCub67132
3
localization
QEA: Delete confirmation message is corrupted on
Report Definition page
CSCub67149
3
localization
QEA: Delete confirmation message is corrupted on
Report page
CSCub67187
4
i18n
Jpn: Combined resources can not be translated into
Japanese correctly
CSCub67240
4
doc
OLH: Help is missing on Grouping page of Report
CSCub67285
3
localization
QEA: Confirmation message is corrupted on Create
Grid page.
CSCub67322
3
localization
QEA: The schedule, which has Japanese report view
name, can't be saved
CSCub67344
3
localization
QEA: When export the created report, multibyte
characters are corrupted
CSCub67362
3
localization
QEA: When import a file on Reports page, corruption
occurs in message
CSCub67492
4
localization
Jpn: Displayed confirmation message is unnatural
CSCub67503
3
report manager
ALL-LANG: Object name is not displayed correctly
in delete message
CSCub70139
3
report manager
Get Error On Trying to Edit Report Definition
CSCub82316
3
serviceability
Migrate IA 2008 libraries to 2010SP1 for RTMT on
cuic branches
CSCub96235
3
serviceability
CLI set cuic properties purge-time gives incorrect
purge start time val
CSCub98991
3
report-manager
DbException: Query did not return Result Set
CSCub99169
3
report-viewers
Need to support a report time range from one day to
another
CSCuc00891
3
export-import
Key with space replaced by underscore not getting
picked while rendering
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
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Introduction
Resolved Caveats for Unified Intelligence Center 9.0(2)
Identifier
Severity
Component
Headline
CSCuc06050
3
security
ValueList List dropdown doesn't get loaded for
assigning permissions
CSCuc12614
5
templates_icm
Incorrect documentation for scheduling a report as
PDF
CSCuc15577
4
doc
CUIC 9.0 BOM has incorrext ESXi version and SQL
driver support
CSCuc31105
3
report-viewers
CUIC displaying wrong week number
CSCuc31258
3
report-viewers
Grid edit property Width Field results to Save operation
failed
CSCuc31275
3
report-viewers
LOGIN operation is missing in Audit Trail Report
CSCuc33840
3
charts
Can't re-save Column Chart
CSCuc47541
6
i18n
FAVICON - Add title for the application
CSCuc50263
3
install
Unable to install COP on CUIC 9.0(1)
CSCuc51889
2
report-manager
Running a CUIC load test with failover causes memory
to grow on CUIC Pub
CSCuc52588
4
user-management IE: ValueList Field column width shrink after selecting
a value
CSCuc52642
4
datasource_manager Auto refresh of DS page is not done after DataSource
delete
CSCuc52857
3
serviceability
CUIC doesn't purge JMX logs
CSCuc54992
4
security
Export and Delete option should be disabled when no
Write Permission
CSCuc55338
4
report-viewers
Non user friendly data displayed in CUIC reports and
filtering page
CSCuc55469
3
report-viewers
CUIC incorrectly converts both 12am and 12pm to
00:00:00 in 24hr format
CSCuc56145
3
config_tool
Not setting default domain causes bad error message
CSCuc60745
3
user-management Issue with Firefox 11 - won't display second page of
user list in CUIC
CSCuc67867
3
report-manager
Custom Formula Footer not working
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
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Introduction
Bug Search Tool
Identifier
Severity
Component
Headline
CSCuc70434
2
install
Upgrade from CUIC 8.5.4 to CUIC 9.0.2 is failing
CSCuc71631
3
oamp
CUIC alert CUIC_REPORT_EXECUTION_FAILED
msg fails to clear
CSCuc82961
2
install
CUIC switch forward fails while stopping PartB DB
instance
CSCuc85198
4
localization
KOR: CUIS: Cannot export report
CSCuc85201
4
charts
Legend Label for chart garbled after configuring them
as double byte Chr
CSCuc85245
3
oamp
Session Identifier Not Updated - Authorization: Session
Fixation
CSCuc85261
2
export-import
Report Export Category ,zips up all help files
associated to the report
CSCuc89817
4
report-manager
ALL-LANG: CUIC: Inconsistent name between label
and error message
CSCuc89847
4
localization
ALL-LANG: CUIC: MBCS text is converted to string
code
CSCuc89853
4
report-viewers
ALL-LANG: CUIC: Exception error has occurred
when showing SQL statement
CSCuc89981
4
i18n
JPN: CUIC:click on Enable links unwanted warning
message is displayed
Bug Search Tool
If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for
any release.
Access the Bug Search tool at https://www.cisco.com/cisco/psn/bssprt/bss. Enter the bug identifier in the
search box and press return or click Search.
Downloading the Unified Intelligence Center Installation File
from the Cisco Website
You can download the installation ISO file and Unified Contact Center Enterprise (UCCE) Stock Templates
from the Download Software page on Cisco.com.
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
6
Introduction
Documentation Feedback
Documentation Feedback
You can provide comments about this document by sending email to the following address:
mailto:[email protected].
We appreciate your comments.
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
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Introduction
Documentation Feedback
Release Notes for Cisco Unified Intelligence Center, Release 9.0(2)
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