Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1)
Release Notes 2
Introduction 2
New and Changed Features 2
System Requirements 3
Important Notes 3
Limitations and Restrictions 3
Caveats 4
Revised: March 12, 2015,
Release Notes
Introduction
This document describes new features, changes, and caveats for Release 10.5(1) of the Cisco Unified Customer Voice Portal (Unified
CVP) software.
Additional information about new features and product changes is available in the corresponding end-user documentation.
Note
For the most up-to-date version of all Cisco documentation, follow the Cisco web page:
http://www.cisco.com/cisco/web/psa/default.html?mode=prod
New and Changed Features
Call Studio Feature Enhancement
The Cisco Unified Call Studio has been enhanced to support the following features:
Event Handler
Events and exceptions occurring in a Cisco Unified Call Studio application can be handled by event handlers defined in the applications.
Each element in the Call Studio is associated with their respective event handlers. Call Studio supports four types of event handlers
Java exception, VXML events, Local Hotlink, and Custom exception.
Subflows
Cisco Unified Call Studio supports creation of subflows. A subflow feature allows a developer to break a large application flow into
several small reusable call flow modules. Subflows can only be part of Call Studio project and cannot exist alone; subflows are always
executed in the context of main application.
Debugger Enhancement
Breakpoints
The Cisco Unified Call Studio debugger supports setting Breakpoints on the call flow elements, this feature simulates the programming
language like debugging environment for the Cisco Unified Call Studio application.
Speech Integration
The Cisco Unified Call Studio supports the Speech Integration feature using which the debugging experience can be enriched by
enabling the Speech Synthesis to listen to the voice prompts and by enabling the Speech Recognition feature to provide speech input.
2
Event Logging in Debugger
Cisco Unified Call Studio debugging can be configured to provide additional VXML Server logging with in the debugging environment.
SNMP Logging
A new Cisco Unified Call Studio Element Alert has been added for SNMP Logging.
CVP REST API for SNMP v3
RESTful APIs to support SNMP V3 based service assurance functionality have been added with CVP 10.5(1).
JRE Upgrade
The JRE 1.7.0_45 version is supported with Unified CVP 10.5(1) version.
System Requirements
For hardware and third-party software specifications for Release 10.5(1), see the Hardware and System Software Specification (Bill
of Materials) for Cisco Unified Customer Voice Portal, which is accessible from http://www.cisco.com/en/US/products/sw/custcosw/
ps1006/prod_technical_reference_list.html.
Important Notes
Courtesy Callback Trunks Param Configuration on the Ingress Gateway
The Courtesy Callback(CCB) trunks param configuration on the ingress gateway should be calculated based on CCB call parameters
by including the average CCB call duration and the fixed throttling period, to ensure effective utilization of trunks between CCB
and non-CCB calls.
The trunk value is given by the equation: Number of DS0 channels * (Throttling period/Average call duration)
Example
To dedicate a maximum of 10 DS0 channels for CCB calls, if you consider the following:
• The concurrent CCB calls at any given point is 10.
• The average CCB call duration is 900 seconds which includes the callback registration, callback offered, and talk time of called
back user.
• The fixed throttling period is 1800 seconds.
Then, the trunk value will be 10 * (1800/900) = 20
Limitations and Restrictions
This section describes important notes and restrictions that apply to Release 10.5(1).
3
Migration Process
• If the earlier version of Cisco Unified Call Studio applications contains Webservice element, the application with Webservice
element has to be imported into the 10.5(1) version of the Cisco Unified Call Studio before deploying into the VXML server.
The Webservice element behavior has been changed to throw exceptions instead of returning the exit state with error.
The error exit state of 10.0 applications has been changed to java exception error handler of 10.5 applications. For more
information, refer to the User Guide at the following location,
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-user-guide-list.html
• VXML applications written using Call Studio 10.0(1) or earlier versions can be imported, built, or deployed using CVP 10.5(1)
but, the reverse is not true. You must take a backup of the applications written in using the Call Studio 10.0(1) or earlier versions
before importing the applications to the Cisco Unified Call Studio 10.5(1).
• Call Studio Debugger with Voice Integration using Microsoft provided SAPI, and has following limitations:
◦Custom specific grammars has not been tested for the Speech Integration, the grammar written for Nuance ASR may not
work smoothly on Microsoft Speech Recognition.
◦ASR timeouts are not supported.
◦Debugger with both Voice and DTMF recognition enabled, does not work with the type of input actually provided.
◦The TTS does not change the engine based on the speaker mentioned in the SSML, only the engine selected once before
starting debugger will remain for the debugging session.
◦Some of the built in grammars are not converted for Microsoft SAPI equivalent like Calendar and Currency.
◦The nbest feature is not supported and only one result will be returned and if that does not match "NO MATCH" event
will be thrown.
◦Recognition may have some performance impact and may result in slowing down the debugger user experience.
Caveats
Bug Search Tool
If you have an account with cisco.com, you can use the Bug Search tool to find caveats of any severity for any release. Access the
Bug Search Tool at https://sso.cisco.com/autho/forms/CDClogin.html. Enter the bug identifier in the search box and press return or
click Search.
Open Caveats
This section contains a list of defects that are currently pending in Cisco Unified Customer Voice Portal Release 10.5(1).Defects are
listed by identifier and then by component.
IDENTIFIER
HEADLINE
CSCuo85411
Unable to Ungroup HangUp element
4
IDENTIFIER
HEADLINE
CSCuo77534
Unable to Edit the Audio Type from the Call Studio Prompt
Manager
Closed Caveats
This section contains some of the important defects that are closed as part of the Cisco Unified Customer Voice Portal Release 10.5(1).
Defects are listed by identifier and then by component.
IDENTIFIER
HEADLINE
CSCue59908
CVP does not use the gateway trunk size to validate Callback Capacity
CSCui30272
CVP CCB timeInFirstPlace parameter resets when call leaves queue
CSCui63213
OAMP Indicates CVP Call/VXML server as Not Reachable
CSCui99585
Call Server status is not partial upon Graceful shutdown
CSCuj20734
CVP CCB Dynamic DQRate parameter wrong calculation
CSCuj40120
Courtesy Callback (CCB) affected by IP RTCP Report interval
command
CSCuj72165
CVP 9.0 reporting server should allow '-' in the hostname
CSCul10832
Web Service Element proxy setting affects all the Web Service elements
CSCum42437
Vxml Application - Web Services Element StackOverFlow
CSCum76820
CCB Validate_01 element does erroneous queue capacity validation
CSCun81846
Installer doesn't allow to change default installation folder
CSCuo11701
zombie calls not getting archived into historical database
5
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