Hardware and System Software Specification for Cisco Unified
Customer Voice Portal 10.5(1)
First Published: 2014-06-18
Last Modified: 2016-04-07
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CONTENTS
CHAPTER 1
Introduction 1
Solution Changes From Unified CVP Release 10.0(1) to 10.5(1) 1
Hardware and Software Requirements 1
Supported Third-Party Software 1
Transport Layer Security (TLS) 2
Solution Components 2
Unified CVP Server 3
Unified CVP Operations Console 3
Unified CVP Reporting Server (Optional) 4
Unified Call Studio 4
Automatic Speech Recognition-Text to Speech 4
Load Balancer 5
Cisco PGW Softswitch Support (Optional) 6
Cisco Gateways 6
Cisco Unified Border Element 8
Cisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager 9
Cisco Unified SIP Proxy 9
Video Components (Optional) 9
Cisco Virtualized Voice Browser 10
Java Runtime Environment Minor Update 10
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Contents
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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CHAPTER
1
Introduction
• Solution Changes From Unified CVP Release 10.0(1) to 10.5(1), page 1
• Hardware and Software Requirements, page 1
• Supported Third-Party Software, page 1
• Solution Components, page 2
• Java Runtime Environment Minor Update, page 10
Solution Changes From Unified CVP Release 10.0(1) to 10.5(1)
Table 1: Hardware and Software Specifications Changes From Unified CVP Release 10.0(1) to 10.5(1)
Feature
Date
June 18, 2014
• JRE 1.7.0_45 version is supported
Hardware and Software Requirements
Supported Third-Party Software
Type
Product
Remote Administration
Windows Remote Desktop
Windows Terminal Services (server administration
only – no Application GUI access)
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
1
Introduction
Transport Layer Security (TLS)
Type
Product
Virus Protection
McAfee VirusScan Enterprise 8.8i
Symantec Endpoint Protection 12.1
Trend Mico ServerProtect for Microsoft
Windows/Novell NetWare 5.8
Note
Web Browser
For Symantec Endpoint Protection 12.1,
client installation packages with only “Basic
Protection for Server” feature set are
supported.
Microsoft Internet Explorer 9.0 and Microsoft Internet
Explorer 11.0 (Compatibility Mode enabled)
Mozilla Firefox 24 or above
Transport Layer Security (TLS)
Unified CVP supports Transport Layer Security (TLS) V1, V1.1 and V1.2 for HTTPS communication with
their web clients.
Solution Components
Table 2: Unified CVP Platform and Software Requirements
Unified CVP Component/Task
Platform Requirement
Unified CVP Server
Note
See the Virtualization Wiki for Unified
CVP.
Unified Operations Console
Unified Reporting Server
Unified Call Studio
2 GB+ RAM
Microsoft Windows compatible (Windows 7, Windows 8.1)
Virtualized Platform
Cisco Unified Computing System (UCS) B-Series and C-Series
Note
See the open virtualization archive (OVA)
template.
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
2
Introduction
Unified CVP Server
Unified CVP Server
Category
Requirements
Operating System
Microsoft Windows Server 2008 R2 Standard Edition
and Enterprise
Note
Additional Items
To apply the latest Operating System Service
Upgrade Release, go to Microsoft upgrade
website.
A minimum of 10 MB should be available for Unified
CVP system media files. Cisco provides .wav files
for numbers, days, months, currency types, and so on
in American English and Latin American Spanish
Any additional media files will require
additional space.
Media Server can co-reside with the Call Server,
VXML Server, or a combination of both on the same
physical machine. For more information, see Design
Guide for Cisco Unified Customer Voice Portal.
Note
On Windows platforms, Call Servers require that
Simple Network Management Protocol and WMI
Windows Installer Provider be installed.
Restriction
Although supported third-party virus scan software
can be enabled on the Call Server, full fixed disk virus
scans should take place either offline while calls have
been diverted to a different system (preferred), or
during a period of low call volume. Do not run a full
fixed disk scan while the Call Server is under load.
Unified CVP Operations Console
Category
Requirements
Operating System
Microsoft Windows Server 2008 R2 Standard and
Enterprise
Note
To apply the latest Operating System Service
Upgrade Release, go to the Microsoft
upgrade web site.
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Introduction
Unified CVP Reporting Server (Optional)
Unified CVP Reporting Server (Optional)
Category
Requirements
Operating System
Microsoft Windows Server 2008 R2 Standard and
Enterprise
Restriction
Although supported third-party virus scan software
can be enabled on the Reporting Server, full fixed
disk virus scans should take place either offline while
calls have been diverted to a different system
(preferred), or during a period of low call volume.
Do not run a full fixed disk scan while the Reporting
Server is under load.
Unified Call Studio
Category
Requirements
Supported Hardware
2GB+ RAM required
Operating System
Windows Compatible
Microsoft Windows 7 and Microsoft Windows 8.1
Automatic Speech Recognition-Text to Speech
This section provides information on speech vendors providing Automatic Speech Recognition (ASR)/
Text-to-Speech Server (TTS) that have been tested for interoperability with Unified CVP.
Table 3: Automatic Speech Recognition/Text-to-Speech Server Requirements
Category
Requirements
Nuance Software
Unified CVP 10.5(1) has been tested for interoperability with the following
Nuance components:
• For NR10 - Nuance Recognizer 10.2.4, Voice pack for Nuance Recognizer
- 10.0.0, Nuance Vocalizer 6.0.1, Voice pack for Nuance Vocalizer 6.0.1,
Nuance Speech Server 6.2.4
• For NR9 - Nuance Vocalizer 5.0.7, Nuance Recognizer 9.0.17, Nuance
Speech Server 5.1.9
Note
Contact Nuance support for compatibility of later dot release of Nuance
components with Unified CVP.
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Introduction
Load Balancer
Category
Requirements
Operating System
Use vendor-recommended operating system software.
Load Balancer
Table 4: Load Balancer Requirements
Note
Category
Requirements
Supported Hardware
Cisco Application Control Engine 4710 Appliance
Series
Supported Software
A4(2.0)
The Unified CVP solution components recommend the use of Load Balancers to provide load distribution
and high availability for HTTP, HTTPS, and MRCP traffic. This provides the capability to load balance
the rendition of the vxml pages between gateways and VXML server. It also fetches the media files for
IVR scripts execution from media servers. The Unified CVP supports any third-party Load Balancer
possessing the following features:
• Both SSL offloading and SSL pass through has to be supported
• Load Balancer High Availability
• Session stickiness should not be mandatory
• Persistence - cookie-insert
• Distribution algo - Round-robin
The interoperability notes and the known caveats for most commonly used third party Load Balancers
like the Big-IP F5 and the Citrix NetScalar 1000v can be referred from the following locations:
For BIG-IP F5 refer to,
http://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/bigip.pdf
For Citrix NetScalar 1000v refer to,
http://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/voice_portal.html
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Introduction
Cisco PGW Softswitch Support (Optional)
Cisco PGW Softswitch Support (Optional)
Table 5: Cisco PGW Softswitch Requirements
Category
Requirements
Supported Hardware
Hardware that supports PGW 9.8(1). See Cisco PGW
2200 Softswitch Hardware Installation Guide
Supported Software
PGW 9.8(1) S9P9. See http://www.cisco.com/en/US/
products/hw/vcallcon/ps2027/prod_release_notes_
list.html
Restrictions
PGW 2200 Softswitch Release 9.8(1) is qualified to
be used with CVP using the SIP protocol.
Media Gateway used with Cisco PGW 2200 Softswitch
Hardware Options
AS5350XM, AS5400XM
Software Options
AS5350XM and AS5400XM - 15.1(1)T or later T
releases
Cisco Gateways
Category
Requirements
Hardware Options
18xx, 28xx, 29xx, 38xx, 39xx, 39xxE, AS5350XM, AS5400XM AS5350XM
with AS5X-FC High Density Voice Cards, AS5400XM with AS5X-FC High
Density Voice Card, 4321, 4331, 4351, 4431, 4451.
Software Options
Hardware Model
Version
Software Feature Set
AS5350XM
15.1(4) M7*
IPPLUS IP Plus
AS5400XM
15.0(1)M1.2
Enterprise Plus
IPSec 3DES
ISR G1 18xx, 28xx, 38xx
15.0(1)M1.2
15.1(4)M7*
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Advanced IP Services IP VOICE
Introduction
Cisco Gateways
Category
Requirements
ISR G2 29xx, 39xx
15.1(4) M7*
Universal
15.2(4) M4**
15.2(4) M6
15.3(3) M3
15.4(3)M2
15.5(2)T1
15.5(3)M
ISR G2 39xxE
15.1(4) M7*
Universal
15.2(4) M4**
15.2(4) M6
15.3(3) M3
15.4(3)M2
15.5(2)T1
15.5(3)M
ISR G3 43xx (4321, 4331,
4351)
IOS XE 3.13
Universal
IOS XE 3.15.1S*
ISR G3 44xx (4431, 4451)
Note
• *There is an outstanding defect for IOS XE 3.15.1S. For more information see the defect details for
CSCuv91316.
• ISR G3 gateways do not have a built-in Voice-XML (VXML) browser. Therefore, deploying the
ISR G3 ingress gateway with Unified CVP requires the use of a separate ISR G2 gateway to provide
the VXML browser.
• Support of the ISR G3 gateways with Unified CCE Outbound Option with Call Progress Analysis
requires Unified CCE version 10.5(2) or later.
• Poodle Vulnerability issues has been fixed on IOS Gateway 15.0(1)M1.2, 15.1(4) M7, 15.2(4) M4,
and 15.3(3) M3 versions.
• *Unified CVP is also compatible with IOS 15.1(4) M3. However, if you are using IOS 15.1(4) M3
you will likely hit defect CSCtt38880 in UDP scenarios. It is recommended to use IOS 15.1(4) M7,
as the defect has been fixed in IOS 15.1(4) M7.
• **Agent greeting is not played for IOS Gateway 15.2(4) M2, 15.2(4) M3, and 15.2(4) M4 versions.
For details, see defect CSCue83683.
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Introduction
Cisco Unified Border Element
IOS Versioning
Cisco IOS image is versioned as follows:
Example: In IOS 15.1(4) M3 or 15.1(4) T1:
• 15.1 is the version number.
• (4) is the release number.
• M is the Mainline (M) train.
• T is the Technology (T) train.
Increment in the release number after M or T refers to additional bug fixes, and increment in the release
number before M or T refers to the different trees of IOS.
Note
Unified CVP supports the listed IOS release trains and their later M or T trains respectively. The 15.1(4)
M3 or later release means that the IOS release such as 15.1(4) M4, 15.1(4) M7 are also supported, but
lower versions such as 15.1(4) M1 and 15.1(4) M2 are not supported.
Cisco Unified Border Element
Platform
Supported CUBE Software Version
ASR1001-X
IOS XE 3.7.0S*
ASR1002-X
IOS XE 3.10.0S*
ASR1004 with RP2
IOS XE 3.13.0S*
ASR1006 with RP2
IOS XE 3.15.1S**
IOS XE 3.16.0S
Note
• **There is an outstanding defect for IOS XE 3.15.1S. For more information see the defect details
for CSCuv91316.
• *The Cisco Unified Border Element IOS XE software minor versions 3.10.xS (such as 3.10.2S) are
also supported.
• Do not use IOS XE3.10.6 for CUBE deployments as you will likely encounter defect CSCuu32159.
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Introduction
Cisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager
Platform
Software Version
ISR
15.1(4) M7
15.2(4) M4
15.3(3) M3
15.4(3) M2
15.5(2) T1
15.5(3) M
15.6(2) T
15.6(3) M
Note
• The Cisco Unified CVP provides the flexibility to add, modify, remove or deploy Unified CVP in
many scenarios to facilitate interoperability with third-party devices. Not all SIP service providers
support advanced features such as REFER, 302 Redirect Messages, DTMF-based
take-back-and-transfer, or data transport (UUI, GTD, NSS, etc). Please verify before planning on
deploying these capabilities. Refer to the interoperability note available at the following location for
information on the interoperability support for SBC when deployed in place of Cisco CUBE. http:/
/www.cisco.com/en/US/solutions/ns340/ns414/ns728/voice_portal.html
• Do not use IOS 15.3(3)M6 for CUBE deployments as you will likely encounter defect CSCuu32159.
Cisco Unified Contact Center Enterprise/ Cisco Unified Communications
Manager
Compatible Version: For compatibility information for Cisco Unified Contact Center Enterprise, see the
Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide.
Cisco Unified SIP Proxy
Category: Software supported
Requirements: Cisco Unified SIP Proxy 8.5(x), 9.0(x)
Video Components (Optional)
This section provides information on Cisco components that can be used to provide optional Unified CVP
Video capabilities, when deployed with Unified CVP 10.0(1).
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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Introduction
Cisco Virtualized Voice Browser
Table 6: Video Component Requirements
Component
Requirements/Comments
Video in Queue
Video Devices Supported
Cisco Telepresence: CTS500-32, EX60, EX90
Cisco Virtualized Voice Browser
Unified CVP 10.5(1) supports Cisco Virtualized Voice Browser 11.5(1) with the patch CVP10.5.1_ES23.exe.
Java Runtime Environment Minor Update
Use the JREUpdate.bat script to install a minor update of Java Runtime Environment (JRE) version on your
Unified CVP Server. For example, you can install a minor update of JRE version 1.6.0_24 to 1.6.0_81.
Download the JREUpdate.zip from the following location:
http://software.cisco.com/download/
release.html?mdfid=270563413&softwareid=280840592&release=10.5%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest
For additional information on JRE minor update, see the Configuration Guide for Cisco Unified Customer
Voice Portal.
Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
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