Matakuliah
Tahun
Versi
: M0284/Teknologi & Infrastruktur E-Business
: 2005
: <<versi/revisi>>
Pertemuan 25
Packaged Solution for E-Business
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Learning Objectives
• Use a coordination theory framework to specify
the role of IT in e-business
• Explain the nature of enterprise resource
planning systems
• Appreciate the role of ERP as the platform for ebusiness activities
• Understand inter-enterprise systems such as
supply chain management (SCM) software
• Describe the functionality of customer
relationship management (CRM)
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Overview
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A coordination theory framework
Evolution of ERP systems
Why ERP systems?
Logic of ERP systems?
Supply Chain Management software
Customer Relationship Management
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A coordination theory framework
• Technology and goals have means and end
relationship
• Technology platform consists of informational
structure and decision-making structure
• Goals consists of efficiency and flexibility
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A coordination theory framework
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Informational Structure: E-Business
• Reach: stakeholders served
• Range: kind of services provided
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Goals of E-Business Software
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Software Solutions for E-Business
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Evolution of ERP Systems
• Material Requirement Planning (MRP)
– Master production plan
– Master shipment plan
– Detailed production plan for each subassembly
• Material Requirement Planning II (MRP II)
– Extend MRP into shop-floor planning and
control
– Extend MRP to multi-plant production
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Why ERP Systems?
• Different departments had different
databases and applications
• The content and definition of data diverged
in different systems
• No electronic connection between different
systems
• Re-key data, more time, more errors, no
integrated view of operations
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Why ERP Systems?
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Logic of ERP Systems
• A single database
• Standardized business processes that can
share data
• Best-of-the-breed business processes in
the industry
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Logic of ERP Systems
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Supply Chain Management
Process Chain of a PC assembler
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