Matakuliah
: M0034 /Informasi dan Proses Bisnis
Tahun
Versi
: 2005
: 01/05
Pertemuan 08
Modeling Business Processes
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Menghubungkan proses proses dalam
bisnis
• Menjelaskan model real dari proses bisnis
Outline Materi
• Kasus Rumah Makan
Lanjutan Dari
Pertemuan 07
China U-Town
• China U-Town is a very successful
restaurant that delivers Chinese food to
customers in a medium-sized city that has
a large public university. China U-Town
has four locations, one on each side of
town (north, south, east and west) in order
to provide quick delivery (30 minutes or
less, or the customer gets $5 off) and
delicious food to the majority of the city.
• China U-Town’s owner, Laura, frequently
generates and analyzes reports that give her
information about her company’s competitors
and customers. Using these reports, Laura
decides whether to change the menu items and
prices, delivery area, etc. She is able to gauge
relative performance of the four store locations.
China U-Town has approximately sixty
employees. Order clerks take customer orders
over the telephone and instruct the cooks as to
what they need prepared. The cooks prepare the
requested food and give it to the order clerks
who package it for delivery.
Delivery people take the final package orders to
the customer’s residences using company
owned delivery vehicles. Customers pay the
delivery people either by check or with cash.
Delivery people return a copy of the delivery
ticket along with the customer’s remittance to
the company’s order clerk who records the cash
receipt using the company’s electronic cash
register. Each day receipts are totaled and Laura
decides into which of China U-Town’s bank
accounts those receipts should be deposited.
• Required :
List the operating events and the
decision/management events discussed in
this example
Terima Kasih