KNOWLEDGE MANAGEMENT
PERTEMUAN 1
INTRODUCTION TO
KNOWLEDGE IN
ORGANIZATION
ORGANIZATIONAL KNOWLEDGE
CREATION
• JAPANESE COMPANY
• WESTERN OBSERVERS THINK
ORGANIZATIONAL KNOWLEDGE
CREATION
KNOWLEDGE CREATION
CONTINUOUS INNOVATION
COMPETITIVE ADVANTAGE
THE NEW FOCUS ON “KNOWLEDGE” AS
A COMPETITIVE RESOURCES
THE DISTINCTIVE JAPANESE
APPROACH TO KNOWLEDGE CREATION
MAKING TACIT KNOWLEDGE EXPLICIT:
THE HONDA CITY EXAMPLE
THREE KEY CHARACTERISTICS OF
KNOWLEDGE CREATION
• METAPHOR AND ANALOGY
• FROM PERSONAL TO
ORGANIZATIONAL KNOWLEDGE
• AMBIGUITY AND REDUNDANCY
THE KEY PLAYER IN KNOWLEDGE
CREATION
THE JOURNEY AHEAD
• ROAD MAP TO THE REST OF THE
BOOK