Release Notes for the Cisco Interactive
Experience Platform
Software Release 2.4
December 18, 2015
Introduction
This document describes new features, enhancements, bug fixes, and known issues for the Cisco
Interactive Experience Manager (IEM) and Cisco Interactive Experience Client (IEC).
Tip
When installing the Cisco IEM, check the Cisco Interactive Experience Platform (IEP) support
pages on www.cisco.com for the latest software version. Check the site periodically after that
for new software versions.
This document includes these topics:
•
Upgrading to Cisco IEC version 2.4
•
New Features and Enhancements
•
Fixed Caveats
•
Open Caveats
•
Limited Support and New Behavior/Design
Cisco Systems, Inc.
www.cisco.com
Upgrading to Cisco IEC version 2.4
Upgrading to Cisco IEC version 2.4
Cisco IEC version 2.4 cannot be upgraded from versions prior to 2.3.4b (5.354.406) when the upgrade is done via the
Cisco IEM or the terminal. To upgrade a Cisco IEC to version 2.4 from a Cisco IEC version prior to 2.3.4b, use the
IEM or terminal to upgrade the IEC to version 2.3.4b first.
Table 1
IEC Upgrade Compatibility Chart
Version
Upgrade Feasibility
From version 2.3.4b (5.354.406) to version 2.4
Yes
From version 2.3.1 (5.288.320) or older to version 2.4
No
Using a two-step upgrade process:
Yes
1.
From version 2.3.1 (5.288.320) or older to version 2.3.4b
(5.354.406)
2.
From version 2.3.4b to version 2.4
New Features and Enhancements
Release 2.4 includes the following new features and enhancements:
•
RemoteDesktop widget for screen sharing if using the stand-alone Windows Remote Desktop server
application.
•
Performance optimization in the error console and the debug panel to improve the overall
performance of the Cobra browser.
•
SIP enhancements:
– Enables end users to make audio only SIP calls and to switch between audio/video capability
during a SIP call.
– Enables the end users to turn on/off ring tones.
•
global.chrome API to launch Google Chromium from the COBRA browser and play Digital Rights
Management (DRM) content.
•
browser.watchdog.memorylimit.enabled and browser.watchdog.memorylimit properties in the IEM
to monitor memory usage of COBRA browser and to automatically restart the application when the
memory limit that the user set is reached.
•
global.database API
•
Support for the following Japanese fonts: IPA Gothic, IPA P Gothic, IPA Mincho, and IPA P Mincho.
To use the Japanese fonts in an application:
– font-family: "IPAGothic";
– font-family: "IPAPGothic";
– font-family: "IPAMincho";
– font-family: "IPAPMincho";
•
Support for the HP Multifunction 276dw printer.
Release Notes for the Cisco Interactive Experience Platform
2
Fixed Caveats
•
Note
Support for the Epson Perfection V19/V39 scanner.
Cisco Interactive Experience Client version 2.4 software is only compatible with Cisco Interactive
Experience Manager version 2.3.1. To upgrade the Cisco Interactive Experience Client and Cisco
Interactive Experience Manager software, go to
http://www.cisco.com/c/en/us/products/video/interactive-experience-clients/index.html, choose the
appropriate version, and then click Download Software.
Fixed Caveats
•
Notification mails are not received when notification rule criteria is met.
•
Virtual keyboard spans across multiple screens in a dual screen configuration if HDMI is selected
as the master display.
•
IEC performance graphs displays the “CPU temp” field for both the CPU maximum temperature
(temp Max) and the CPU average temperature (temp Avg).
•
Caller ID is not available for incoming calls.
•
IEM does not prompt the user to change the installer password at the first login after a fresh install.
•
IEM displays the previous build version in the TUI login screen after the IEM upgrade.
•
IEM does not display the correct version number in IEM TUI after an upgrade.
•
Spelling error in the Password text menu in the Account Details menu.
•
Video player loses audio during the UDP stream playback.
Open Caveats
Table 2
Caveat ID
Open Caveats in IEP
Description
CSCuv63822
IEC uses cached content and it does not display the updated content when accessed
using the same URL.
CSCuv63835
Multiple notification messages are sent in a single notification mail for the same
device.
CSCux48777
Bit-blit graphic displays errors when entering fields in the aterm.
CSCux48773
IP phone does not display the video during a SIP connection (e.g. after switching
from the Web camera demo widget to the SIP demo widget).
CSCux48767
Printer Toner Status is not displayed.
CSCux48762
Kiosk freezes with the sip.html page when the call is abruptly terminated or when the
VNC viewer buttons are used.
CSCux48755
NTP server setting is not preserved after an upgrade to the IEM.
CSCux48751
Version and sometime family details do not appear after performing predefined
actions when using Safari.
CSCux48731
IEM is not capable of upgrading more than 100+ IECs at the same time.
Release Notes for the Cisco Interactive Experience Platform
3
Limited Support and New Behavior/Design
Caveat ID
Description
CSCuv63931
A virtual keyboard cannot be deleted from the screen if System Settings is opened
and a second virtual keyboard appears.
CSCuw16567
Video player drops frames when Closed Captioning is enabled during a UDP live
stream.
CSCux48796
Group runtime policy with a schedule has higher priority than a Device runtime
policy with a schedule. It should be the other way around.
CSCux48799
IEC cache is not removed after the IEM upgrade.
CSCux48800
The browser.cache.media.clear property does not clear media cached files after the
IEC is rebooted.
CSCux48807
IEC demo applications freeze after running for long periods of time.
CSCux48811
IEC boots from the wrong device if a printer with a SD card is connected to it.
CSCuv63960
No video on the IEC during a SIP(DTMF) call from the IEC to an IP phone.
CSCuv63977
vncviewer widget crashes the Cobra browser when it is disconnected.
Limited Support and New Behavior/Design
•
When hardware acceleration is enabled in the video player, video quality may degrade in some
videos.
•
A sudden scene change during a 720p SIP call sometimes shows decoding issue. Lowering the FPS
seems to alleviate the pixelation for 720p calls. A resolution of 1024x576 renders a good quality
video.
•
endReached is not detected for the RTMP stream.
•
To improve reliability during SIP calls, it is recommended that IECs are connected to the network
using Ethernet (i.e. wired) connections rather than wireless connections.
•
SIP snapshot with C920 returns corrupted data.
•
Some wireless keyboards (e.g. Logitech k520 and k400r) cannot be used to enter options during an
IEC USB upgrade. Although the keyboard works to boot the device from the USB drive, nothing can
be entered when prompted. Once the IEC is booted, wireless keyboards can be used without issue.
•
Although the device description field in the IEM accepts spaces between words (e.g. “located in
lobby of San Jose branch”), the setc command within the IEC’s terminal shell does not accept
spaces for part of its value and returns the error: “ERROR: Invalid command or parameters. Type
'help' to print usage information”.
setc <name> <value>
To prevent this error, do not enter spaces between words within the device description field in the
IEM or for the setc value; instead use underscores between words (e.g.
“located_in_lobby_of_San_Jose_branch”).
setc SJ located_in_lobby_of_San_Jose_branch
•
Javascript window.close() will not close the window opened by window.open().
•
PIP is not supported in SIP video conferencing.
Release Notes for the Cisco Interactive Experience Platform
4
Limited Support and New Behavior/Design
•
Value returned from javascript keyCode on onkeydown event is incorrect for certain key
combinations (e.g. Quote (‘), Shift + 1, shift + 9, shift + 0, shift and Alt pressed together in that
order, ctrl and shift pressed in any order). This defect will not affect regular keyboard input on a text
field.
•
HTML5 video and audio are not supported because neither play well in this build.
•
Java Runtime Environment is not supported.
•
Print job gets stuck if printer is disconnected or reconnected while the IEC is running.
•
An xml file from the IEM cannot always be saved when using Chrome. Instead a message is
displayed showing that the action was canceled.
•
A swf file can be embedded. Include type="application/x-shockwave-flash" in the <embed> tag to
display the embedded swf.
•
Network printer requires Make/Model configured in the printer configuration.
•
SSL Certificate upload on IEC is not supported.
•
From the release 2.3.4b onwards, SIP calls between IEC models 4610 and 4632 will not use a
hardware encoder.
•
It is recommended that the user should not switch between Audio and Video modes in quick
succession (i.e. less than 10 seconds) during a SIP call.
Release Notes for the Cisco Interactive Experience Platform
5
Limited Support and New Behavior/Design
Release Notes for the Cisco Interactive Experience Platform
6