Release Notes for the Cisco Interactive
Experience Platform
Software Release 2.3.4b
September 11, 2015
Introduction
This document describes new features, enhancements, bug fixes, and known issues for the Cisco
Interactive Experience Manager (IEM) and Cisco Interactive Experience Client (IEC).
Tip
When installing the Cisco IEM, check the Cisco Interactive Experience Platform (IEP)
support pages on www.cisco.com for the latest software version. Check the site periodically
after that for new software versions.
This document includes these topics:
•
"New Features and Enhancements"
•
"Fixed Caveats"
•
"Open Caveats"
•
"Limited Support and New Behavior/Design"
New Features and Enhancements
Release 2.3.4b includes the following new features and enhancements:
•
Support for IEC 4650 hardware
•
New APIs for video player widget:
– Hardware acceleration for 4650: Default is set to ‘false’. Hardware acceleration needs to be
turned on to decode 4K videos. Example: <param name="hwAcceleration" value="true"/>
<!-- hardware acceleration, true/false -->
– Deinterlace: Default is set to ‘auto’. Example: <param name="deinterlacing"
value="auto"/> <!-- deinterlacing mode: auto/on/off -->
Cisco Interactive Experience Platform Release Notes
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Release Notes for the Cisco Interactive Experience Platform
Fixed Caveats
– Muted: With muted set to ‘true’, video player starts video playback with mute turned on.
Example: <param name=”muted” value=”true”/>. ‘isMuted’ is a runtime property and can be
used to mute the player in runtime.
Note
•
Default SIP resolution is 640x480 instead of 352x288
•
Enhanced media cache algorithm
•
New printer API to start and stop HP printer status polling:
global.printer.startStatusPolling() and
global.printer.stopStatusPolling()
•
Support for redirection in video player, pdf viewer, and printer widgets. Webserver needs to be
configured correctly to do redirection.
•
Recovers automatically from all displays being disconnected
•
SIP callerID to display originator of the call
•
Monitor status signal to obtain on/off status of the monitor
•
Support for SIP audio-only calls
Cisco Interactive Experience Client version 2.3.4b software is only compatible with Cisco Interactive
Experience Manager version 2.3.1. To upgrade the Cisco Interactive Experience Client and Cisco
Interactive Experience Manager software, go to
http://www.cisco.com/c/en/us/products/video/interactive-experience-clients/index.html, choose the
appropriate version, and then click Download Software.
Fixed Caveats
•
SIP (DTMF) from IEC to IP Phone: No audio after 15 minutes. (CUCM ver. 10.0.1.10000-24)
•
SIP (DTMF) from IEC to IP Phone: No audio. (CUCM ver.10.5.1.10000-7)
•
SIP to SIP call renegotiation process runs for 2 seconds every 15 minutes during which it shows a
black screen.
•
Filter of browser.log.network is not functioning.
•
Changing IEC Audio Input / Output settings influence on default value of Status > Volume >
Microphone / Playback
•
Cannot switch to other printer if multiple printers are available and network printer is configured.
•
SIP snapshot always takes snapshot in 640x480 regardless of original video resolution.
•
Frame rate becomes extremely low if two webcams are used for two camera objects.
•
Video size is not correct in the camera widget.
•
Audio momentarily spikes up on video playback before settling at correct volume.
•
When custom resolution is applied, it does not show the About (System Information) page upon
bootup but displays the “Service Temporarily Unavailable” message.
•
A mouse click fires multiple mouse events.
•
Latest media file being played is flushed when media files are played in quick succession.
•
Partially downloaded media files in the cache are not getting flushed.
•
Media Cache overload.
Cisco Interactive Experience Platform Release Notes
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Release Notes for the Cisco Interactive Experience Platform
Open Caveats
•
Filter of browser.log.network is not functioning.
•
HTML components is selectable but it should be unselectable.
•
When custom resolution is applied, it does not show About (System Information) page upon bootup
and shows “Service Temporarily Unavailable”.
•
Cobra browser may crash if the video player tries to play a non-existing URL.
•
Background color of the ticker widget cannot be changed using javascript.
•
In some cases, no audio is heard after the IEC is muted and then unmuted.
Open Caveats
Table 1
Open Caveats in IEP
Caveat ID
Description
CSCuv63822
IEC sometimes plays from cache even when the content is updated on the web server.
CSCuv63835
Multiple notification messages are received for the same device in a notification mail.
CSCuv63862
Notification mails are not received when notification rule criteria is met.
CSCuv63948
IEC "Device Location" value cannot be removed from the IEC’s System Settings.
CSCuv63953
Resetting to defaults after switching from Managed Mode to Standalone results in
Incorrect Mode display. While Registering the IEC to the IEM from this point, it gets
stuck at the Systems screen using the virtual keyboard.
CSCuv63931
A virtual keyboard becomes undeletable if System Settings is opened and a second
virtual keyboard appears.
CSCuv63960
SIP (DTMF) from IEC to IP Phone: No video on IEC side. (CUCM ver.
10.0.1.10000-24)
CSCuv63977
vncviewer widget crashes Cobra browser when disconnected while video is playing
in the vncserver's shared screen (not recommended).
CSCuw16400
Printer Idle Status is not displayed.
CSCuw16412
Flushing of old media cache file is not optimized.
CSCuw16430
IEC display always shows checking process window after rotation from 180 degrees
to default rotation.
CSCuv63789
Virtual keyboard spans across multiple screens in a Dual screen configuration if
HDMI is selected as the master display.
CSCuw16435
Video player loses audio during UDP stream playback.
CSCuw16507
Hardware encoder is not used for SIP calls between two IECs with hardware
encoders.
CSCuw16567
Video player drops frames when Closed Captioning is enabled during UDP live
stream.
Limited Support and New Behavior/Design
•
When hardware acceleration is enabled in the video player, video quality may degrade in some
videos.
Cisco Interactive Experience Platform Release Notes
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Release Notes for the Cisco Interactive Experience Platform
Limited Support and New Behavior/Design
•
A sudden scene change during a 720p SIP call sometimes shows decoding issue. Lowering the FPS
seems to alleviate the pixelation for 720p calls.
•
endReached not detected for the RTMP stream.
•
To improve reliability during SIP calls, it is recommended that IECs are connected to the network
using Ethernet (i.e. wired) connections rather than wireless connections.
•
SIP snapshot with C920 returns corrupted data.
•
Some wireless keyboards (e.g. Logitech k520 and k400r) cannot be used to enter options during an
IEC USB upgrade. Although the keyboard works to boot the device from the USB drive, nothing can
be entered when prompted. Once the IEC is booted, wireless keyboards can be used without issue.
•
Although the device description field in the IEM accepts spaces between words (e.g. “located in
lobby of San Jose branch”), the setc command within the IEC’s terminal shell does not accept
spaces for part of its value and returns the error: “ERROR: Invalid command or parameters. Type
'help' to print usage information”.
setc <name> <value>
To prevent this error, do not enter spaces between words within the device description field in the
IEM or for the setc value; instead use underscores between words (e.g.
“located_in_lobby_of_San_Jose_branch”).
setc SJ located_in_lobby_of_San_Jose_branch
•
Javascript window.close() will not close the window opened by window.open().
•
PIP is not supported in SIP video conferencing.
•
Value returned from javascript keyCode on onkeydown event is incorrect for certain key
combinations (e.g. Quote (‘), Shift + 1, shift + 9, shift + 0, shift and Alt pressed together in that
order, ctrl and shift pressed in any order). This defect will not affect regular keyboard input on a text
field.
•
HTML5 video and audio are not supported because neither play well in this build.
•
Java Runtime Environment is not supported.
•
Print job gets stuck if printer is disconnected or reconnected while the IEC is running.
•
An xml file from the IEM cannot always be saved when using Chrome. Instead a message is
displayed showing that the action was canceled.
•
A swf file can be embedded. Include type="application/x-shockwave-flash" in the <embed> tag to
display the embedded swf.
•
Network printer requires Make/Model configured in the printer configuration.
•
SSL Certificate upload on IEC is not supported.
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