Compatibility Matrixes for Cisco AS5x00,
Cisco 3600, and Cisco 3700 Platforms with
Cisco MICA 6-Port and 12-Port Modem Module
Portware
August 1, 2003
This document contains software compatibility matrixes for Cisco MICA 6-port and 12-port modem
modules and includes the following sections:
•
Portware Feature Descriptions
•
Cisco AS5200 Compatibility Information
•
Cisco AS5300 Compatibility Information
•
Cisco AS5800 Compatibility Information
•
Product Numbers and Spares for Cisco AS5200, AS5300, and AS5800
•
Related Links
•
Obtaining Documentation
•
Obtaining Technical Assistance
Portware Feature Descriptions
Table 1 contains descriptions of released portware versions. Each new release has fixes on top of the
code base of the previous release in addition to the new features listed in Table 1.
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2002. Cisco Systems, Inc. All rights reserved.
Portware Feature Descriptions
Table 1
Cisco AS5x00 Portware Feature Descriptions
Portware Version
New Feature Description
8.2.3.0
Maintenance release for Personal Handyphone (PHS) Internet Access Forum
Standard (PIAFS). Support for PIAFS Version 2.1.
Note
Cisco MICA Portware Version 8.2.x.x is for PIAFS support only and
does not support other standards or modem modulations. PIAFS
requires Cisco IOS Plus images with Cisco IOS Release 12.2(2)XA.
8.2.1.11
Maintenance release for Personal Handyphone (PHS) Internet Access Forum
Standard (PIAFS). Support for PIAFS Version 2.0.
8.2.1.01
Support for Personal Handyphone (PHS) Internet Access Forum Standard
(PIAFS). Support for PIAFS Version 2.0.
2.9.4.0 2
V.92 maintenance release. Adds features to existing 2.9.2.0 features.
A new general purpose bit mapped S-register (S82), similar to S54, has been
added as a part of the resolution of CSCdy17030. See CSCdy17030—Do not
mark DSP OOS for checksum error.
Changes have been made to the call setup code of the S54
GENERAL_PURPOSE_MAP s-register. See the CSCdw05174— Improvement
for shorter Call Setup time needed for Cisco MICA.
2.9.2.03
V.92 maintenance release. Adds features to existing 2.9.1.0 features. Adds
backward compatibility for support of pre-V.92 Cisco IOS Software versions.
Capabilities exchange enhancements added to address
CSCdu43488---Capabilities exchange needs to be fully implemented. Refer to
the Release Notes for Cisco MICA Portware Version 2.9.2.0 on Cisco AS5300
and Cisco AS5800 Universal Access Servers for more information.
2.9.1.04
2.7.4.0
Feature release. New features added to existing 2.7.3.0 features. Supports
Cisco IOS Software Release 12.2(2)XA, 12.2(2)XB, 12.2(11)T5, and higher.
•
V.44 LZJH
•
V.92 Modem on Hold
•
V.92 Quick Connect
Maintenance release. New features added to existing 2.7.3.0 features. Cisco IOS
Software Release 12.2 support.
•
S74—Minimum duration of TRN1d signal in milliseconds (CSCdv46797).
S74 allows you to optimize the overall time to connect for V.90 calls. S74
replaces S62.
2
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Portware Feature Descriptions
Table 1
Cisco AS5x00 Portware Feature Descriptions (continued)
Portware Version
New Feature Description
2.7.3.0
Maintenance release. New features added to existing 2.7.2.0 features.
Cisco IOS Software Release 12.1(5) support.
•
V.110 blind connect feature for compatibility with nonstandard clients
(CSCdr39887), which is enabled by bit 9 in S-register S54.
•
New S-registers:
– S71 and S72 (Decouple maximum symbol rates for V.90 and V.34)
S64, finer granularity in modulation selection (CSCdm94337)
Note
2.7.2.0
Cisco MICA Portware Version 2.7.3.0 support on Cisco AS5800
universal access servers will be available in a future maintenance
release.
Maintenance release. New features added to existing 2.7.1.0 features.
Cisco IOS Software Release 12.1(5) support.
•
W, X, and (,) dial modifiers
•
Call Tracker
•
Support for IPDC protocol for call control signaling
•
Additional V.110 speeds (CSCdm43898): 38,400, 28,800, 24,000, 12,000
bps
•
Additional dial modifiers (CSCdk10292)
•
Decoupled V.90 power levels for S-registers S39 and S59 (CSCdm52396)
•
New values for S54 general capabilities register
•
Signal quality threshold changes
•
Parity for error controlled connections (CSCdj92333)
•
Added client modems for V.90 Digital Impariment Learning (DIL)
sequence detection
•
PPP enhancements
2.7.1.0
V.110 terminal adapter support
2.6.2.0
Resource Pool Management (RPM) support
2.6.1.0
Introduce SS7 support
2.5.1.0
V.90 and RFC-2217 dialout support for fax/data
Note
The Cisco DialOut Utility (CDU) is no longer supported6.
2.3.1.0
R1 support and K56flex maintenance
2.2.3.0
K56flex
2.0.1.7
Initial V.34 release
1. Cisco MICA Portware Version 8.2.x.x is a special release for PIAFS support only. PIAFS is an error-correcting link layer
protocol used in Japan over PHS digital server networks. PIAFS is supported on Cisco AS5300 universal access servers.
Cisco MICA Portware Version 8.2.x.x only supports PIAFS and does not support other modem modulations or standards.
Contact your account representative for information about obtaining Cisco MICA portware for PIAFS.
2. If you are using V.92 and V.44, Cisco MICA Portware Version 2.9.2.0 is supported with Cisco IOS Releases 12.2(2)XA,
12.2(2)XB, 12.2(11)T, and higher. If you are using V.90 or below, Cisco MICA Portware Version 2.9.2.0 is supported with
Cisco IOS Releases 11.2(16+)P, 11.3(5)T/NA/AA, 12.0 (all), 12.1 (all), and 12.2 (all).
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
3
Cisco AS5200 Compatibility Information
3. On all Cisco IOS software platforms that support Cisco MICA portware but that do not support V.92 and V.44, Cisco MICA
portware 2.9.2.0 and follow on releases are supported as long as V.92 and V.44 are disabled in the configuration.
4. Cisco MICA Version 2.9.1.0 is compatible only with Cisco IOS Versions that support V.92.
5. Support for V.92 and V.44 on the Cisco 36x0 and Cisco 37x0 has been added with Cisco IOS Release 12.2(11)YT.
Cisco MICA Version 2.9.1.0 is the bundled portware with the Cisco IOS software. The Cisco 3600 series and Cisco 3700
series are supported in Cisco MICA Portware Version 2.9.1.0 through Version 2.9.4.0, but only Version 2.9.1.0 contains the
bundled firmware for the Cisco 3600 and Cisco 3700 series.
6. See the following CDU replacement information:
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End of Sale/Shipping bulletin
and the Sample NAS Configurations for Cisco DialOut Utility document for information.
Cisco AS5200 Compatibility Information
The following sections contain compatibility information for the Cisco AS5200 universal access server
listed by portware version.
Note
4
The compatibility matrixes below indicate the earliest version of a given Cisco IOS software branch that
is compatible with the listed portware. If the indicated version of Cisco IOS software is not available on
Cisco.com for any reason, any subsequent Cisco IOS software version of the same branch will also work.
However, it is advisable to use the recommended Cisco IOS software/portware pairs listed in Table 3
whenever possible.
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Cisco AS5200 Compatibility Information
Table 2
Cisco AS5200 Portware Feature-to-Cisco IOS Software Compatibility Matrix
Feature Supported
V.90
V.34
K56flex
V.110 terminal adapter
Portware Version
•
2.9.4.0
2
•
2.9.2.0
•
2.7.4.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.9.4.0
2
•
2.9.2.0
•
2.7.4.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.2.3.0
•
2.0.1.7
•
2.9.4.0
2
•
2.9.2.0
•
2.7.4.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.2.3.0
•
2.9.4.0
•
2.9.2.02
•
2.7.4.0
•
2.7.2.03
•
2.7.1.04
Compatible Cisco IOS Software1
11.3(6)T1, 11.3(6)AA1, 12.0(1),
12.0(1)T, 12.0(4)XJ, 12.0(4)XI15,
12.1(1), 12.1(1)AA
11.3(2)T, 11.3(6)AA1, 12.0(1),
12.0(1)T, 12.0(4)XJ, 12.0(4)XI15,
12.0(5)T5, 12.1(1), 12.1(1)AA
11.3(2)T, 11.3(6)AA1, 12.0(1),
12.0(1)T, 12.0(4)XJ, 12.0(4)XI15,
12.0(5)T5, 12.1(1), 12.1(1)AA
12.0(5)T5, 12.1(1), 12.1(1)AA
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
5
Cisco AS5200 Compatibility Information
Table 2
Cisco AS5200 Portware Feature-to-Cisco IOS Software Compatibility Matrix (continued)
Feature Supported
SS7 support when used with
Cisco SC2200
Resource Pool Management (RPM)
and RPM Server (RPMS)
RFC-2217 dialout support for fax/data
Note
The Cisco DialOut Utility
(CDU) is no longer
supported6.
R1 support
Portware Version
•
2.9.4.0
•
2.9.2.02
•
2.7.4.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.9.4.0
•
2.9.2.02
•
2.7.4.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.9.4.0
•
2.9.2.02
•
2.7.4.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.9.4.0
2
•
2.9.2.0
•
2.7.4.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
Compatible Cisco IOS Software1
11.3(7)AA2, 12.0(3)T, 12.0(4)XJ,
12.0(4)XI13, 12.1(1), 12.1(1)AA
12.0(4)XI13, 12.0(5)T3, 12.1(1),
12.1(1)AA
11.3(6)T1, 11.3(6)AA1, 12.0(2),
12.0(2)T, 12.0(4)XJ, 12.0(4)XI15,
12.0(5)T5, 12.1(1), 12.1(1)AA
11.3(3)T, 11.3(6)AA1, 12.0(1),
12.0(1)T, 12.0(4)XJ, 12.0(4)XI15,
12.0(5)T5, 12.1(1), 12.1(1)AA
1. See Table 3 for recommended portware-to-Cisco IOS software combinations.
2. V.92 and V.44 are not supported on the Cisco AS5200 platform.
3. Cisco MICA Portware Version 2.7.2.0 is backward compatible with Cisco IOS software releases prior to 12.(3)T, but some
features are only available with the specific Cisco IOS software releases listed.
4. Cisco MICA Portware Version 2.7.1.0 requires minimum Cisco IOS Software Release 12.0(4)XI1, 12.0(5)T, or 12.1(1)
5. You can use the spe configuration command to download portware for Cisco IOS Software Releases 12.0(4)XI1, 12.0(5)T,
and higher
6
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Cisco AS5200 Compatibility Information
6. See the following CDU replacement information:
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End of Sale/Shipping bulletin
and the Sample NAS Configurations for Cisco DialOut Utility document for information.
Table 3
Recommended Cisco AS5200 Portware Features/Cisco IOS Software Combinations
Feature Supported
V.90
V.34
K56flex
V.110 terminal adapter
SS7 support when used with
Cisco SC2200
Resource Pool Management
(RPM) and RPM Server
(RPMS)
R1 support
RFC-2217 dialout support for
fax/data
Note
The Cisco DialOut
Utility (CDU) is no
longer supported1.
Portware Version
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
Recommended Cisco IOS Software
12.0, 12.1, 12.1AA
12.0, 12.1, 12.1AA
12.0, 12.1, 12.1AA
12.1, 12.1 AA
12.1, 12.1 AA
12.1, 12.1 AA
12.0, 12.1, 12.1AA
12.0, 12.1, 12.1AA
1. See the following CDU replacement information:
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End of Sale/Shipping bulletin and
the Sample NAS Configurations for Cisco DialOut Utility document for information.
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
7
Cisco AS5300 Compatibility Information
Table 4
Note
Cisco AS5200 Cisco IOS Software Bundled Portware Matrix
Portware Version
Cisco IOS Software Release
2.6.2.0
11.3(11)AA, 12.(4)XJ, 12.0(5)T, 12.0(4)XI1
2.5.1.0
11.3(8)T, 11.3(8)AA, 12.0(3), 12.0(3)T
2.3.1.0
11.3(5)T, 11.3(5)AA, 12.0(1), 12.0(1)T
2.0.1.7
11.3(2)T, 11.3(4)AA
Only one portware version is bundled in with each Cisco IOS Software Release on the Cisco AS5200.
The older portware version becomes unbundled when a newer portware version is bundled and released.
Cisco AS5300 Compatibility Information
The following sections contain compatibility information for the Cisco AS5300 universal access server
listed by portware version. Use the following tables to match portware versions to the tested minimum
Cisco IOS Software Release.
Note
The compatibility matrixes below indicate the earliest version of a given Cisco IOS software branch that
is compatible with the listed portware. If the indicated version of Cisco IOS software is not available on
Cisco.com for any reason, any subsequent Cisco IOS software version of the same branch will also work.
Note
For Cisco IOS Software Release information, refer to the Release Notes, Cisco IOS Release 12.2 and
12.2-Based Releases.
Table 5
Cisco AS5300 Portware Feature-to-Cisco IOS Software Matrix
Feature Supported
V.92
•
Compatible Cisco IOS Software
2.9.4.0
1
•
Modem on Hold
•
2.9.2.0
•
Quick Connect
•
2.9.1.05
•
2.9.4.0
V.44
8
Portware
Version
1
•
2.9.2.0
•
2.9.1.05
12.2(2)XA, 12.2(2)XB, 12.2(2)XB6,
12.2(11)T2, 12.2, 12.2T, 12.3, and 12.3T
12.2(2)XA, 12.2(2)XB, 12.2(2)XB6,
12.2(11)T2, 12.2, 12.2T, 12.3, and 12.3T
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Cisco AS5300 Compatibility Information
Table 5
Cisco AS5300 Portware Feature-to-Cisco IOS Software Matrix (continued)
Feature Supported
V.90
V.34
Portware
Version
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.2.3.0
•
2.0.1.7
Compatible Cisco IOS Software
11.2P, 11.3(6)T1, 11.3(6)AA1, 12.0(1),
12.0(1)T, 12.0(4)XJ, 12.0(4)XI1, 12.1(1),
12.1(1)T, 12.1(1)AA, 12.1(5)T, 12.2(2)XA,
12.2(2)XB, 12.2(2)XB6, 12.2(11)T, and higher
11.2P, 11.3(2)T, 11.3(6)AA1, 12.0(1), 12.0(1)T,
12.0(4)XJ, 12.0(4)XI1, 12.0(5)T, 12.1(1),
12.1(1)T, 12.1(1)AA, 12.1(5)T, 12.2(2)XA,
12.2(2)XB, 12.2(2)XB6, 12.2(11)T, and higher
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
9
Cisco AS5300 Compatibility Information
Table 5
Cisco AS5300 Portware Feature-to-Cisco IOS Software Matrix (continued)
Feature Supported
K56flex
V.110 terminal adapter
SS7 support when used with
Cisco SC2200
10
Portware
Version
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.2.3.0
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.03
•
2.7.1.04
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
Compatible Cisco IOS Software
11.2P, 11.3(2)T, 11.3(6)AA1, 12.0(1), 12.0(1)T,
12.0(4)XJ, 12.0(4)XI1, 12.0(5)T, 12.1(1),
12.1(1)T, 12.1(1)AA, 12.1(5)T, 12.2(2)XA,
12.2(2)XB, 12.2(2)XB6, 12.2(11)T, and higher
11.2P, 12.0(5)T5, 12.1(1), 12.1(1)T, 12.1(1)AA,
12.1(5)T, 12.2(2)XA, 12.2(2)XB, 12.2(2)XB6,
12.2(11)T. and higher
11.2P, 11.3(7)AA2, 12.0(3)T, 12.0(4)XJ,
12.0(4)XI1, 12.1(1), 12.1(1)T, 12.1(1)AA,
12.1(5)T, 12.2(2)XA, 12.2(2)XB, 12.2(2)XB6,
12.2(11)T, and higher
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Cisco AS5300 Compatibility Information
Table 5
Cisco AS5300 Portware Feature-to-Cisco IOS Software Matrix (continued)
Feature Supported
Resource Pool Management
(RPM) and RPM Server (RPMS)
R1 support
RFC-2217 dialout support for
fax/data
Note
The Cisco DialOut Utility
(CDU) is no longer
supported6. Refer to the
Personal Handyphone (PHS)
Internet Access Forum Standard
(PIAFS)7
Portware
Version
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.04
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
8.2.3.0
Compatible Cisco IOS Software
11.2P, 12.0(4)XI1, 12.0(5)T, 12.1(1), 12.1(1)T,
12.1(1)AA, 12.1(5)T, 12.2(2)XA, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
11.2P, 11.3(3)T, 11.3(6)AA1, 12.0(1), 12.0(1)T,
12.0(4)XJ, 12.0(4)XI1, 12.0(5)T, 12.1(1),
12.1(1)T, 12.1(1)AA, 12.1(5)T, 12.2(2)XA,
12.2(2)XB, 12.2(2)XB6, 12.2(11)T, and higher
11.2P, 11.3(6)T1, 11.3(6)AA1, 12.0(2),
12.0(2)T, 12.0(4)XJ, 12.0(4)XI1, 12.0(5)T,
12.1(1), 12.1(1)T, 12.1(1)AA, 12.1(5)T,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB6, 12.2(11)T,
and higher
12.2(2)XA, 12.2(2)XB
Note
PIAFS requires Cisco IOS Plus images
with Cisco IOS Release 12.2(2)XA.
Support for Version 2.1.
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
11
Cisco AS5300 Compatibility Information
Table 5
Cisco AS5300 Portware Feature-to-Cisco IOS Software Matrix (continued)
Feature Supported
Personal Handyphone (PHS)
Internet Access Forum Standard
(PIAFS)7
Portware
Version
Compatible Cisco IOS Software
•
8.2.1.1
12.1(5)T
•
8.2.1.0
12.1(2a)XH
Support for Version 2.0
Personal Handyphone (PHS)
Internet Access Forum Standard
(PIAFS)7
Support for Version 2.0
1. For V.92 and V.44, the capabilities exchange is only supported in 12.2(2)XB6 and higher releases. If you are using Cisco
IOS Release 12.2(2)XA, 12.2(2)XB5, or earlier releases, you must modify S54 in a modemcap to enable V.92 and V.44
operation as described in the capabilities exchange enhancements documented in the
Release Notes for Cisco MICA Portware Version 2.9.2.0 on Cisco AS5300 and Cisco AS5800 Universal Access Servers.
2. The Cisco 3600 and Cisco 3700 support V.92 and V.44 in Cisco IOS Release 12.2(11)YT and 12.2(15)T. Cisco AS5x00
platforms support V.92 and V.44 in 12.2(11)T.
3. Cisco MICA Portware Version 2.7.2.0 is backward compatible with Cisco IOS software releases prior to 12.(3)T, but some
features are only available with the specific Cisco IOS software releases listed.
4. Cisco MICA Portware Version 2.7.1.0 requires minimum Cisco IOS Software Release 12.0(4)XI1, 12.0(5)T, or 12.1(1)
5. You can use the spe configuration command to download portware for Cisco IOS Software Releases 12.0(4)XI1, 12.0(5)T,
and higher
6. See the following CDU replacement information:
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End of Sale/Shipping bulletin
and the Sample NAS Configurations for Cisco DialOut Utility document for information.
7. Cisco MICA Portware Version 8.2.x.x is a special release for PIAFS support only. PIAFS is an error-correcting link layer
protocol used in Japan over PHS digital server networks. PIAFS is supported on Cisco AS5300 universal access servers.
Cisco MICA Portware Version 8.2.x.x only supports PIAFS and does not support other modem modulations or standards.
Contact your account representative for information about obtaining Cisco MICA portware for PIAFS.
Note
Only one portware version is bundled in with each Cisco IOS Software Release. The older portware
version becomes unbundled when a newer portware version, which is bundled, is released.
Table 6
Recommended Cisco AS5300 Portware Features/Cisco IOS Software Combinations
Feature Supported
V.92
•
Modem on Hold
•
2.9.2.0
•
Quick Connect
•
2.7.4.0
•
2.9.4.0
V.90
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
Recommended Cisco IOS Software
1
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB6,
12.2(11)T2, 12.2, 12.2T, 12.3, 12.3T
1
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB6,
12.2(11)T2, 12.2, 12.2T, 12.3, 12.3T
2.9.4.0
•
V.44
12
Portware Version
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB6,
12.2(1)T, and higher
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Cisco AS5300 Compatibility Information
Table 6
Recommended Cisco AS5300 Portware Features/Cisco IOS Software Combinations
Feature Supported
V.34
K56flex
V.110 terminal adapter
SS7 support when used with
Cisco SC2200
Resource Pool Management
(RPM) and RPM Server (RPMS)
R1 support
RFC-2217 dialout support for
fax/data
Note
PIAFS4
The Cisco DialOut Utility
(CDU) is no longer
supported3. Refer to the
Portware Version
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
8.2.3.0 (PIAFS
Version 2.1)
•
8.2.1.1 (PAIFS
Version 2.0)
•
8.2.1.0 (PIAFS
Version 2.0)
Recommended Cisco IOS Software
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
12.1 mainline, 12.2 mainline,
12.2(2)XA, 12.2(2)XB, 12.2(2)XB,
12.2(2)XB6, 12.2(11)T, and higher
12.2 mainline
1. For V.92 and V.44, the capabilities exchange is only supported in 12.2(2)XB6 and higher releases. If you are using Cisco
IOS Release 12.2(2)XA, 12.2(2)XB5, or earlier releases, you must modify S54 in a modemcap to enable V.92 and V.44
operation as described in the capabilities exchange enhancements documented in the
Release Notes for Cisco MICA Portware Version 2.9.2.0 on Cisco AS5300 and Cisco AS5800 Universal Access Servers.
2. The Cisco 3600 and Cisco 3700 support V.92 and V.44 in Cisco IOS Release 12.2(11)YT and 12.2(15)T. Cisco AS5x00
platforms support V.92 and V.44 in 12.2(11)T.
3. See the following CDU replacement information:
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End of Sale/Shipping bulletin
and the Sample NAS Configurations for Cisco DialOut Utility document for information.
4. Cisco MICA Portware Version 8.2.x.x is a special release for PIAFS support only. PIAFS is an error-correcting link layer
protocol used in Japan over PHS digital server networks. PIAFS is supported on Cisco AS5300 universal access servers.
Cisco MICA Portware Version 8.2.x.x only supports PIAFS and does not support other modem modulations or standards.
Contact your account representative for information about obtaining Cisco MICA portware for PIAFS.
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
13
Cisco AS5800 Compatibility Information
Table 7
Cisco AS5300 Cisco IOS Software Bundled Portware
Portware Version
Cisco IOS Software Release
2.9.4.0
12.2(2)XA, 12.2(2)XB, 12.2(2)XB, 12.2(2)XB6, 12.2(11)T, 12.2(15)T,
12.2, 12.2T, 12.3, 12.3T
2.9.2.01
2.9.1.0
12.2(2)XA, 12.2(2)XB, 12.2(2)XB, 12.2(2)XB6, and higher
1
12.2(2)XA, 12.2(2)XB, 12.2(11)T, 12.2(15)T, and higher
2.7.4.0
12.2T
2.7.3.0
12.2(2)XA, 12.2(2)XB
2.7.2.0
12.0(5)T, 12.1(1), 12.1(1)T, 12.1(5)T
2.7.1.0
12.1(1), 12.1(1)T
2.6.2.0
11.3(11)AA, 12.0(4)XJ, 12.0(5)T, 12.0(4)XI
2.5.1.0
11.2(18)P, 11.3(8)T, 11.3(8)AA, 12.0(3), 12.0(3)T
2.3.1.0
11.2(16)P, 11.3(5)T, 11.3(5)AA, 12.0(1), 12.0(1)T
2.0.1.7
11.2(9)XA1, 11.2(9)P1, 11.3(2)T, 11.3(4)AA
1. Support for V.92 and V.44 on the Cisco 3600 series and Cisco 3700 series has been added with Cisco IOS Release
12.2(11)YT and Cisco IOS Release 12.2(15)T. Cisco MICA Version 2.9.1.0 is the bundled portware with the Cisco IOS
software.
Cisco AS5800 Compatibility Information
The following sections contain compatibility information for the Cisco AS5800 universal access server
listed by portware version. Use the following tables to match portware versions to the tested minimum
Cisco IOS Software Release.
Note
The compatibility matrixes below indicate the earliest version of a given Cisco IOS software branch that
is compatible with the listed portware. If the indicated version of Cisco IOS software is not available on
Cisco.com for any reason, any subsequent Cisco IOS software version of the same branch will also work.
Table 8
Cisco AS5800 Portware Feature-to-Cisco IOS Software Matrix
Feature Supported
V.92
•
2.9.4.0
•
Modem on Hold
•
2.9.2.0
•
Quick Connect
•
2.9.1.05
•
2.9.4.0
•
2.9.2.0
•
2.9.1.05
V.44
14
Portware Version
Compatible Cisco IOS Software
12.2(2)XB1, 12.2(2)XB6, 12.2(11)T1, 12.2,
12.2T, 12.3, 12.3T
12.2(2)XB1, 12.2(2)XB6, 12.2(11)T1, 12.2,
12.2T, 12.3, 12.3T
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Cisco AS5800 Compatibility Information
Table 8
Cisco AS5800 Portware Feature-to-Cisco IOS Software Matrix (continued)
Feature Supported
V.90
V.34
K56flex
Portware Version
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.0
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.0
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.2.3.0
•
2.0.1.7
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.0
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.2.3.0
Compatible Cisco IOS Software
11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ,
12.1(1),12.1(1)T, 12.1(5)T
11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ,
12.1(1),12.1(1)T, 12.1(5)T
11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ,
12.1(1),12.1(1)T, 12.1(5)T
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
15
Cisco AS5800 Compatibility Information
Table 8
Cisco AS5800 Portware Feature-to-Cisco IOS Software Matrix (continued)
Feature Supported
V.110 terminal adapter
SS7 support when used with
Cisco SC2200
Resource Pool Management
(RPM) and RPM Server (RPMS)
16
Portware Version
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.02
•
2.7.1.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.0
•
2.6.2.0
•
2.6.1.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.0
•
2.6.2.0
Compatible Cisco IOS Software
12.0(5)T13, 12.1(1),12.1(1)T, 12.1(5)T
11.3(7)AA2, 12.0(5)T1, 12.0(4)XJ,
12.1(1),12.1(1)T, 12.1(5)T
12.0(5)T13, 12.0(4)XJ, 12.1(1),12.1(1)T,
12.1(5)T
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Cisco AS5800 Compatibility Information
Table 8
Cisco AS5800 Portware Feature-to-Cisco IOS Software Matrix (continued)
Feature Supported
R1 support
RFC-2217 dialout support for
fax/data
The Cisco DialOut
Utility (CDU) is no
longer supported4.
Note
Portware Version
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.0
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
•
2.3.1.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.7.3.0
•
2.7.2.0
•
2.7.1.0
•
2.6.2.0
•
2.6.1.0
•
2.5.1.0
Compatible Cisco IOS Software
11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ,
12.1(1),12.1(1)T, 12.1(5)T
11.3(6)AA1, 12.0(5)T1, 12.0(4)XJ,
12.1(1),12.1(1)T, 12.1(5)T
1. The Cisco 3600 and Cisco 3700 support V.92 and V.44 in Cisco IOS Release 12.2(11)YT and 12.2(15)T. Cisco AS5x00
platforms support V.92 and V.44 in 12.2(11)T.
2. Cisco MICA Portware Version 2.7.2.0 is backward compatible with Cisco IOS software releases prior to 12.(3)T, but some
features are only available with the specific Cisco IOS software releases listed.
3. You can use the spe configuration command to download portware for Cisco IOS Software Releases 12.0(4)XI1, 12.0(5)T,
and higher.
4. See the following CDU replacement information:
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End of Sale/Shipping bulletin and
the Sample NAS Configurations for Cisco DialOut Utility document for information.
Table 9
Recommended Cisco AS5800 Portware Features/Cisco IOS Software Combinations
Feature Supported
V.92
Portware Version
•
2.9.4.0
•
Modem on Hold
•
2.9.2.0
•
Quick Connect
•
2.9.1.0
•
2.9.4.0
•
2.9.2.0
•
2.9.1.0
V.44
Recommended Cisco IOS Software
12.2(2)XB1, 12.2(2)XB6, 12.2(11)T1,
12.2, 12.2T, 12.3, 12.3T
12.2(2)XB1, 12.2(2)XB6, 12.2(11)T1,
12.2, 12.2T, 12.3, 12.3T
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
17
Cisco AS5800 Compatibility Information
Table 9
Recommended Cisco AS5800 Portware Features/Cisco IOS Software Combinations
Feature Supported
Portware Version
V.90
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
RFC-2217 dialout support for fax/data
•
2.9.4.0
The Cisco DialOut Utility
(CDU) is no longer supported2.
•
2.9.2.0
•
2.7.4.0
•
2.9.4.0
•
2.9.2.0
•
2.7.4.0
V.34
K56flex
V.110 terminal adapter
SS7 support when used with
Cisco SC2200
Resource Pool Management (RPM) and
RPM Server (RPMS)
Note
R1 support
Recommended Cisco IOS Software
12.1 mainline, 12.2 mainline
12.1 mainline, 12.2 mainline
12.1 mainline, 12.2 mainline
12.1 mainline, 12.2 mainline
12.1 mainline, 12.2 mainline
12.1 mainline, 12.2 mainline
12.1 mainline, 12.2 mainline
12.1 mainline, 12.2 mainline
1. The Cisco 3600 and Cisco 3700 support V.92 and V.44 in Cisco IOS Release 12.2(11)YT and 12.2(15)T. Cisco AS5x00
platforms support V.92 and V.44 in 12.2(11)T.
2. See the following CDU replacement information:
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End of Sale/Shipping bulletin and
the Sample NAS Configurations for Cisco DialOut Utility document for information.
Table 10
18
Cisco AS5800 Cisco IOS Software Bundled Portware Matrix
Default Portware
Cisco IOS Software Release
Other Bundled Portware
2.7.4.0
12.2T
•
Single image
2.7.2.0
12.0(5)T, 12.1(1), 12.1(1)T,
12.1(5)T
•
Single image
2.7.1.0
12.1(1),12.1(1)T
•
Single image
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
Product Numbers and Spares for Cisco AS5200, AS5300, and AS5800
Table 10
Cisco AS5800 Cisco IOS Software Bundled Portware Matrix (continued)
Default Portware (continued)
Cisco IOS Software Release
2.6.2.0
12.0(7)T,12.0(5)T,
12.0(4)XJ
•
Single image
2.6.2.0
11.3(9)AA, 11.3(10)AA
•
2.5.1.5
•
2.6.1.5
•
2.5.1.5
•
2.6.1.5
•
2.3.1.0
•
2.3.1.2
•
2.3.1.2
•
2.2.2.2
•
2.2.3.0
•
2.2.2.2
•
2.2.2.2
•
2.3.0.3
2.5.1.0
12.0(4)T
2.5.1.0
11.3(7)AA1
2.3.1.0
11.3(5)AA
2.3.1.0
11.3(4)AA
2.2.3.0
Note
11.3(3a)AA
Other Bundled Portware
Cisco IOS Software Release 11.3(4)AA and 12.0(3)T are required for 144-port modem cards.
Product Numbers and Spares for Cisco AS5200, AS5300, and
AS5800
Table 11
Cisco AS5x00 Portware/DSP Product Numbers
Portware Version Product Name
Spare Product Name
Image Name
2.9.4.0
DM-SW-2.9.4.0
DM-SW-2.9.4.0=
mica-modem-pw.2.9.4.0
2.9.2.0
DM-SW-2.9.2.0
DM-SW-2.9.2.0=
mica-modem-pw.2.9.2.0
2.9.1.0
DM-SW-2.9.1.0
DM-SW-2.9.1.0=
mica-modem-pw.2.9.1.0
2.7.4.0
DM-SW-2.7.4.0
DM-SW-2.7.4.0=
mica-modem-pw.2.7.4.0
2.7.3.0
DM-SW-2.7.3.0
DM-SW-2.7.3.0=
mica-modem-pw.2.7.3.0
2.7.2.01
DM-SW-2.7.2.0
DM-SW-2.7.2.0=
mica-modem-pw.2.7.2.0
2.7.1.0
DM-SW-2.7.1.0
DM-SW-2.7.1.0=
mica-modem-pw.2.7.1.0
2.6.1.0
DM-SW-2.6.1.0
DM-SW-2.6.1.0=
mica-modem-pw.2.6.1.0
2.6.2.0
DM-SW-2.6.2.0
DM-SW-2.6.2.0=
mica-modem-pw.2.6.2.0
2.5.1.0
DM-SW-2.5.1.0
DM-SW-2.5.1.0=
mica-modem-portware.2.5.1.0
2.3.1.0
DM-SW-2.3.1.0
DM-SW-2.3.1.0=
mica-modem-pw.2.3.1.0
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
OL-0168-02
19
Cisco 3600 and Cisco 3700 Compatibility Information
Table 11
Cisco AS5x00 Portware/DSP Product Numbers (continued)
Portware Version Product Name
Spare Product Name
Image Name
2.2.3.0
DM-SW-2.2.3.0
DM-SW-2.2.3.0=
mica-modem-portware.2.2.3.0
2.0.1.7
DM-SW-2.0.1.7
DM-SW-2.0.1.7=
mica-modem-portware.2.0.1.7
1. Cisco MICA Portware Version 2.7.2.0 is orderable with Cisco IOS Software Release 12.1(1)T only.
Cisco 3600 and Cisco 3700 Compatibility Information
Table 12
Minimum Cisco 3600 and Cisco 3700 Series Cisco IOS Software Versions Supporting
Cisco MICA Portware
Cisco 3600 and Cisco 3700 Series
Cisco IOS Software Version
Cisco MICA Portware Version Supported
Cisco 3620, Cisco 3640, Cisco 3660, Cisco 3725, 2.9.10 or 2.9.4.0
and Cisco 3745 with Cisco IOS Release 12.2,
Note
Support for V.92 and V.44 with
12.2T, 12.3, and 12.3T.
Cisco MICA modems has been added in
Cisco IOS Release 12.2(11)YT and
Cisco IOS Release 12.2(15)T.
The Cisco 3600 series and Cisco 3700
series is supported in Cisco MICA
Portware Version 2.9.1.0 through Version
2.9.4.0.
All Cisco 3600 series and Cisco 3700 series; all 2.9.2.01 and 2.7.4.0
supported Cisco IOS Software versions including
Note
Only the Cisco 3640, Cisco 3640a,
12.2, 12.2T, 12.3, and 12.3T
Cisco 3660, and Cisco 3700 series
support V.92 in 12.2(11)YT.
Note
Support for V.92 and V.44 with
Cisco MICA modems has been added for
all Cisco 3600 series and Cisco 3700
series platforms in Cisco IOS Release
12.2(15)T.
Cisco 3600 series with Cisco IOS Software V.110 2.9.2.0, 2.7.x.0 (V.110).
support—12.1(5+)T, 12.2, 12.2T, 12.3, and 12.3T
Cisco 3600 series with Cisco IOS Software V.90
support—11.2(16+)P, 12.0(1+)T, 12.1(5+)T,
12.3(1), and 12.3(2)T
2.9.2.0, 2.9.4.0 (V.90)
3620 with NM-*CT1/CE1—11.2(16+)P
2.5.1.0 through 2.7.4.0, and 2.9.2.0.
3640 only—11.3(5+)T, 12.0(1+), and 12.0(1+)T
3640 with NM-*BRI—12.0(3+)T
3640 with NM-*CT1/CE1—11.2(16+)P
3660: 12.0(7)XK, 12.2, 12.2T, 12.3, and 12.3T
20
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
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Cisco 3600 and Cisco 3700 Compatibility Information
1. On all Cisco IOS software platforms that support Cisco MICA portware but that do not support V.92 and V.44, Cisco MICA
portware 2.9.2.0 and follow on releases are supported as long as V.92 and V.44 are disabled in the configuration.
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21
Related Links
Related Links
For more portware/firmware information, see the following URLs:
•
PIAFS Wireless Data Protocol for Cisco MICA Modems, Version 2.1
•
Cisco IOS Release 12.2 Master Indexes
•
AT Command Set and Register Summary for Cisco MICA 6-Port Modules
•
AT Command Set and Register Summary for MICA Six-Port Modules with PIAFS
•
SPE and Firmware Download Enhancements
•
Cisco AS5300 universal access servers Cisco MICA release notes index page
•
Cisco AS5800 universal access servers Cisco MICA release notes index page
•
Cisco AS5300 access servers, Appendix A, “Managing Modems,” and Appendix B, “Rom Monitor,”
in the Cisco AS5300 Universal Access Server Software Configuration Guide
•
Modem Management Commands
•
Configuration Guides and Command References, Release 12.2
•
Quick Start Guide, Cisco AS5300 Universal Access Server Install and Configure
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End
of Sale/Shipping bulletin and the Sample NAS Configurations for Cisco DialOut Utility
document for information.
Note
•
V.44 LZJH Compression for Cisco AS5300 and Cisco AS5800 Universal Access Servers
•
V.92 Modem on Hold for Cisco AS5300 and Cisco AS5800 Universal Access Servers
•
V.92 Quick Connect for Cisco AS5300 and Cisco AS5800 Universal Access Servers
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•
http://www.cisco.com
•
http://www-china.cisco.com
•
http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships
with your product. The Documentation CD-ROM is updated monthly and may be more current than
printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
22
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Obtaining Technical Assistance
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking
Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by
calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical
comments electronically. Click Feedback in the toolbar and select Documentation. After you complete
the form, click Submit to send it to Cisco.
You can e-mail your comments to [email protected].
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com
registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information and resources at anytime, from anywhere in the world. This highly
integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline
business processes and improve productivity. Through Cisco.com, you can find information about Cisco
and our networking solutions, services, and programs. In addition, you can resolve technical issues with
online technical support, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
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23
Obtaining Technical Assistance
Customers and partners can self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order, access technical support,
and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
24
•
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
•
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
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Obtaining Technical Assistance
This document is to be used in conjunction with the documents listed in the Related Links section.
CCIP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Breakthrough, iQ Expertise,
iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.;
Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of
Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS
logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step,
GigaStack, Internet Quotient, IOS, IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar,
SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0208R)
Copyright © 1999–2002, Cisco Systems, Inc.
All rights reserved.
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Obtaining Technical Assistance
26
Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco MICA 6-Port and 12-Port Modem Module Portware
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