Time Started ______________________
‘Soft Skills’
Opening the Conversation
Open-Ended Questions
Time Finished _____________________
PCS Observation Form for Mentors
Active Listening
Reflective Listening
Strengths/Opportunities:
Affirmations
1.________________________________________
Silence
Observations:
Eliciting their ideas first
Asking Permission
Closing the Conversation
Using Ed Materials
Effectively
Steps for PCS Observations
Prior to the appointment:
2. ________________________________________
Observations:
1. Explain the process
2. Ask about the skills they are
working on
After the Appointment:
1. Get feedback from the staff
•
•
•
What did they think went
well?
What could have gone better?
Where do they need more
support?
2. Ask permission
3. Offer feedback
•
•
•
Use examples, specifics
Affirm skills they are already
using
Limit areas to work on
4. Check back in
•
Establish next steps
3. ________________________________________
Observations:
‘Soft Skills’
Opening the Conversation
Open-Ended Questions
Active Listening
Affirmations
Silence
Reflective Listening
Asking Probing Questions
Asking Permission
Closing the Conversation
PCS ‘Soft Skills’ Circle Chart