Release Notes for Cisco Unity Express 8.0
First Published: March 8, 2010
Last Updated: March 28, 2011
Cisco Unity Express 8.0.x
Text Part Number OL-21790-03
These release notes support Cisco Unity Express 8.0.x and are updated as needed.
We recommend that you read the field notices for this version to see if your software or hardware
platforms are affected. If you have an account on Cisco.com, you can find field notices at
http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login
account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express version.
Table 1
Note
Cisco Unity Express 8.0.x History
Cisco Unity Express Version
Released
8.0.1
March 8, 2010
8.0.2
June 11, 2010
8.0.5
March 24, 2011
The user documentation for Cisco Unity Express refers to this version as 8.0. The 8.0.5 version is the
third released version for Cisco Unity Express 8.0.
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
© 2010 Cisco Systems, Inc. All rights reserved.
Contents
Contents
These release notes contain the following sections:
•
System Requirements, page 2
•
New Features and Enhancements, page 9
•
Caveats, page 14
•
Additional References, page 24
•
Obtaining Documentation, Obtaining Support, and Security Guidelines, page 24
System Requirements
Hardware and software requirements for Cisco Unity Express 8.0.x are in the following sections:
•
Hardware Supported for Cisco Unity Express 8.0, page 2
•
Languages Supported for Cisco Unity Express 8.0, page 3
•
Files Included in Cisco Unity Express 8.0, page 4
•
Cisco Unity Express Software Licenses and Factory-Set Limits, page 4
•
Cisco Unity Express Software License Activation, page 7
•
Software Upgrade Overview, page 7
•
Software Compatibility, page 8
•
Determining the Software Version and License, page 8
Hardware Supported for Cisco Unity Express 8.0
Table 2 lists the supported platforms and the minimum Cisco IOS release required to support
Cisco Unity Express 8.0.
Table 2
Supported Platforms in Cisco Unity Express 8.0 and Minimum Cisco IOS Release
Required
Cisco Unity
Express
Enhanced
Network
Cisco Unity
Module
Express
Cisco Platform (NME-CUE) AIM2-CUE
Cisco Unity
Express
ISE-CUE
module
installed in
Cisco 18611
Cisco 1861
—
—
12.4(11)XW —
12.4(20)T
—
Cisco 2801
—
12.4(22)YB4
12.4(24)T
—
—
—
Cisco 2811
Cisco 2821
Cisco 2851
12.4(9)T
12.4(22)YB4
12.4(24)T
—
—
—
Cisco Unity
Express on
ISM-SRE-300-K9
Cisco Unity
Express on
SM-SRE-700-K9
Release Notes for Cisco Unity Express 8.0
2
OL-21790-03
System Requirements
Table 2
Supported Platforms in Cisco Unity Express 8.0 and Minimum Cisco IOS Release
Required (continued)
Cisco Unity
Express
Enhanced
Network
Cisco Unity
Module
Express
Cisco Platform (NME-CUE) AIM2-CUE
Cisco Unity
Express
ISE-CUE
module
installed in
Cisco 18611
Cisco Unity
Express on
ISM-SRE-300-K9
Cisco Unity
Express on
SM-SRE-700-K9
Cisco 2901
—
—
15.0(1)M
—
—
—
15.0(1)M
15.0(1)M
—
2
Cisco 2911
Cisco 2921
Cisco 2951
15.0(1)M
Cisco 3725
Cisco 3745
12.4(9)T
—
—
—
—
Cisco 3825
Cisco 3845
12.4(9)T
12.4(22)YB4
12.4(24)T
—
—
—
Cisco 3925
Cisco 3945
15.0(1)M2
—
—
15.0(1)M
15.0(1)M
Cisco 3925E
Cisco 3945E
15.1(1)T2
—
—
—
15.1(1)T
1. The ISE-CUE module is pre-installed in the 1861 and cannot be removed. The Cisco 1861 ships with the IOS release
pre-installed.
2. The SM-NM-ADPTR is required to install the NME-CUE on the Cisco 29xx and 39xx platforms.
Languages Supported for Cisco Unity Express 8.0
Cisco Unity Express 8.0 supports different languages for the telephony user interface and the
VoiceView Express user interface. The GUI pages, command-line-interface (CLI) commands, and the
Internet Message Access Protocol (IMAP) interface are only available in English.
Multiple languages can be installed on the system at one time. You can install up to five languages at
one time on the NME-CUE, ISM-SRE-300-K9, and SM-SRE-700-K9. You can install up to two
languages on the AIM2-CUE and ISE-CUE.
Cisco Unity Express 8.0 supports the following languages:
•
Arabic
•
Chinese (Mandarin)
•
Danish
•
Dutch
•
English (United Kingdom)
•
English (United States)
•
French (Canada)
•
French (Europe)
•
German
•
Italian
Release Notes for Cisco Unity Express 8.0
OL-21790-03
3
System Requirements
•
Japanese
•
Korean
•
Portuguese (Brazil)
•
Portuguese (Portugal)
•
Russian
•
Spanish (Europe)
•
Spanish (Latin America)
•
Spanish (Mexico)
•
Swedish
•
Turkish
•
Norwegian
•
Hungarian
Files Included in Cisco Unity Express 8.0
For the list of files included in Cisco Unity Express 8.0, see the Cisco Unity Express 8.0 Installation and
Upgrade Guide.
Cisco Unity Express Software Licenses and Factory-Set Limits
This section describes the software licenses and system limits for Cisco Unity Express. The sessions
such as Mailboxes, Voice Ports, and Interactive Voice Response (IVR) are licensed in Cisco Unity
Express. Table 3 describes the types of licenses supported, count for each license, and the maximum
count for resource.
.
Table 3
License Type
Mailboxes
Cisco Unity Express Supported License in Mailboxes
Supported License
FL-CUE-MBX-5
Count per
License
Max Count
AIM2 NME
CUE on
ISM-SRE300-K9
CUE on
SM-SRE700-K9
5
65
275
100
500
2
6
24
10
32
2
6
24
10
32
1
65
275
100
500
FL-CUE-NR-MBX-5*
Voice Ports
FL-CUE-PORT-2
FL-CUE-NR-PORT-2*
IVR Sessions
FL-CUE-IVR-2
FL-CUE-NR-IVR-2*
TimeCardView
Users1
FL-TCV-USER-1
FL-TCV-NR-USER-1*
Release Notes for Cisco Unity Express 8.0
4
OL-21790-03
System Requirements
1. TimeCardView is an add-on application that enables you to track time and attendance. For more information, see Release
Notes for TimeCardView 8.0, page 21.
* Licenses with – NR-are licenses that are installed in the factory or licenses that are
issued as a replacement for legacy licenses.
Note
You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto
attendant with basic IVR applications. IVR session licenses are only required if your application
contains advanced IVR features such as email, fax, database access or VXML scripts.
Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail
and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports,
then voicemail and auto-attendant will be disabled due to the lack of available ports. Please carefully
consider how many IVR sessions you need and only install or activate licenses for that number of IVR
sessions.
Table 4 lists the number of voice ports that are installed by default.
Table 4
Note
Default Voice Ports Installed
Hardware Module
Number of Voice Ports
Installed by Default
SM-SRE-700-K9
4
ISM-SRE-300-K9
2
NME-CUE
8
AIM2-CUE
6
The Cisco 1861 platform with the ISE-CUE module installed supports 65 mailboxes and six voice ports
which do not require licenses.
Factory-set system limits are different for each network module type. See the following tables for the
factory-set limits supported for each network module type.
Table 5 describes the various voicemail limits. Table 6 describes the various IVR limits.
Table 5
Cisco Unity Express 8.0 Voicemail Limits
Voicemail Limits
ISE
AIM2
NME
CUE on
ISM-SRE-300-K9
CUE on
SM-SRE-700-K9
Total Mailbox Storage (Hrs)
14 or 81
14
300
60
600
Number of Users
100
100
300
200
500
Number of IMAP sessions
20
20
50
50
250
Number of VoiceView sessions
4
3
24
10
32
Number of Groups
30
30
40
40
40
Number of Group Owners
100
100
400
400
400
Release Notes for Cisco Unity Express 8.0
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5
System Requirements
Table 5
Cisco Unity Express 8.0 Voicemail Limits (continued)
Voicemail Limits
ISE
AIM2
NME
CUE on
ISM-SRE-300-K9
CUE on
SM-SRE-700-K9
Number of Group Members
200
200
1000
1000
1000
Number of Public Distribution Lists
15
15
25
25
25
Maximum List Members
500
500
1000
1000
1000
Maximum Remote Users
20
20
100
100
100
Maximum Remote Locations
100
100
500
500
500
Maximum Cached Users
20
20
100
100
100
Number of Languages Supported
2
2
5
5
5
Number of SIP/JTAPI Triggers
8
8
16
16
16
Number of Custom Scripts
12
12
16
16
16
Number of Custom AA Applications
(non system)
4
4
8
8
8
Custom Prompts Capacity
(Meg2/minute) per Installed Language
25/50
25/50
125/250
125/250
125/250
Number of days of Historical Data Stored
90
90
365
365
365
Number of Simultaneous Historical Reporting
Clients Supported
2
2
2
2
2
1. With historical reporting or multiple languages.
2. Meg is for engineering use.
Table 6
Cisco Unity Express IVR Limits
IVR Limits
AIM2
NME
CUE on
ISM-SRE-300-K9
CUE on
SM-SRE-700-K9
Max Size Template documents
8 KB
8 KB
8 KB
8 KB
Max Size Tiff Documents
512 KB
512 KB
512 KB
512 KB
Max Size Generic Documents
512 KB
512 KB
512 KB
512 KB
Number of Template Documents
(Per Installed Language)
10
50
50
50
Number of Tiff Documents
(Per Installed Language)
5
25
25
25
Number of Generic Documents
(Per Installed Language)
5
25
25
25
Number of Custom HTTP Triggers
22
82
42
82
IVR
IVR
IVR
IVR
4
8
8
8
5
8
Max Sessions for HTTP Triggers
Number of Custom IVR Applications
1
Number of Database Profiles
8
2
8
1
Number of Database Connections/Profile
NA
2 times IVR 2 times IVR
21 times IVR
Number of Attachments per E-mail
5
5
5
5
Release Notes for Cisco Unity Express 8.0
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System Requirements
Table 6
Cisco Unity Express IVR Limits (continued)
IVR Limits
AIM2
NME
CUE on
ISM-SRE-300-K9
CUE on
SM-SRE-700-K9
E-mail/F ax Max Queue Size
500
500
500
500
Number of VoiceXML Webapps
2
8
4
8
1. The Cisco 1861 platform with the ISE-CUE module installed does not support IVR.
2. Number of licensed IVR sessions.
Cisco Unity Express Software License Activation
Cisco Unity Express requires that the software be activated using the Cisco Software Licensing (CSL)
process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.
Note
When you upgrade to version 8.0 from any version prior to 7.1, you must replace your pre-CSL licenses
with CSL licenses. You are required to migrate your licenses for mailbox features and port features. If
you have purchased the optional IVR features, you should also migrate your licenses for the IVR
features.
Software Upgrade Overview
Depending on the Cisco Unity Express version you are upgrading from, different software upgrade
methods are available. The following methods are supported to upgrade to Cisco Unity Express 8.0.x:
•
A “clean” installation process upgrade using the online installer with the software install clean
command. For specific procedures, see the “Upgrading to Cisco Unity Express Using Clean Install”
section in the Cisco Unity Express 8.0 Installation and Upgrade Guide.
•
Upgrade using the online installer with the software install upgrade command. For specific
procedures, see the “Upgrading Cisco Unity Express Using Software Install Upgrade” section in the
Cisco Unity Express 8.0 Installation and Upgrade Guide.
•
A “clean” installation process upgrade using the boot helper. For specific procedures, see the
“Reinstalling a Cisco Unity Express Image Using the Boot Helper” section in the Cisco Unity
Express 8.0 Installation and Upgrade Guide. We recommend using this upgrade process only if the
other methods are unsuccessful.
Table 7 provides matrixes of the upgrade processes available for the different software versions for the
NME-CUE. If you upgrade using either of the “clean” installation processes, the existing configuration
files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system
are lost.
To preserve your configuration, you must first back up the existing configuration files and restore them
after performing the upgrade. If the configuration files are not backed up before performing the upgrade,
then Cisco Unity Express must be reconfigured.
Release Notes for Cisco Unity Express 8.0
OL-21790-03
7
System Requirements
Table 7
Cisco Unity Express Software 8.0.x Upgrade Process Matrix
Upgrade For
1861 From
Release
Upgrade for CUE on
ISM-SRE-300-K9
From Release
Upgrade for
AIM2-CUE
From Release
Upgrade For
NME-CUE From
Release
7.1.x
7.1.x
7.1.x
7.1.x
N/A
N/A
7.0.x
7.0.x
N/A
N/A
3.2.x
3.2.x
N/A
N/A
3.1.x
3.1.x
N/A
N/A
3.0.x
3.0.x
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
To 8.0.x
soft inst. upgrade
soft inst. clean
boot helper
soft inst. clean
boot helper
When planning your software upgrade, consider the following:
•
If you upgrade the software using the online installer, downgrading to an earlier software version is
not supported.
•
If your system is using an AIM-CUE module, you must upgrade to the AIM2-CUE module before
upgrading the software to Cisco Unity Express 8.0.x.
•
Downgrading to a license with support for fewer personal mailboxes is not supported. If you want
to change the system to support fewer mailboxes, and you cannot restore any previous backups on
the larger system, then you must purchase a new license and perform a new installation.
Software Compatibility
Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager
and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 8.0.x
compatibility, see the Cisco Unity Express Compatibility Matrix. See also the Cisco Unity Express Guide
to Hardware Migration and Software Upgrades.
Determining the Software Version and License
To determine the software version of Cisco Unity Express and the license being used, perform the
following steps:
Step 1
Open a Telnet session.
Step 2
Telnet to the router by entering telnet ip-address.
Step 3
Enter the user ID and password of the router.
Step 4
Enter the following commands to enter the Cisco Unity Express command environment:
enable
<router password>
Release Notes for Cisco Unity Express 8.0
8
OL-21790-03
New Features and Enhancements
•
NME-CUE and AIM2-CUE:
service-module service-engine slot/port session
•
ISM-SRE-300-K9 :
service-module ism slot/port session
•
SM-SRE-700-K9:
service-module sm slot/port session
Step 5
Enter Cisco Unity Express EXEC mode by entering the following command:
enable
Step 6
Enter the following command to display the Cisco Unity Express software version:
show software versions
Step 7
Enter the following command to display the Cisco Unity Express software license:
show license
New Features and Enhancements
This section describes new features and enhancements in Cisco Unity Express 8.0.x, and is divided into
the following sections:
•
New Features and Enhancements in Cisco Unity Express 8.0.5, page 9
•
New Features and Enhancements in Cisco Unity Express 8.0.2, page 9
•
New Hardware Supported in Cisco Unity Express 8.0.1, page 9
•
New Features and Enhancements in Cisco Unity Express 8.0.1, page 10
•
New and Modified CLI Commands, page 13
New Features and Enhancements in Cisco Unity Express 8.0.5
None.
New Features and Enhancements in Cisco Unity Express 8.0.2
None.
New Hardware Supported in Cisco Unity Express 8.0.1
Cisco Unity Express 8.0.1 supports the following new hardware:
•
SM-SRE-700-K9
Release Notes for Cisco Unity Express 8.0
OL-21790-03
9
New Features and Enhancements
SM-SRE-700-K9
Cisco Unity Express 8.0 adds support for the SM-SRE-700-K9 module. This module is a Services Ready
Engine (SRE) module supported on the following router models:
•
Cisco 2911
•
Cisco 2921
•
Cisco 2951
•
Cisco 3925
•
Cisco 3945
•
Cisco 3925E
•
Cisco 3945E
New Features and Enhancements in Cisco Unity Express 8.0.1
Cisco Unity Express 8.0.1 supports the following new features and enhancements:
Note
•
Support for Cisco Unified Communications Manager 8.0, page 10
•
Support for Cisco Unified Communications Manager Express 8.0, page 10
•
Removal of Support for Cisco Unified Communications Manager Express GUI Functionality,
page 11
•
Cisco Unity Express Programmatic XML Interface, page 11
•
User GUI for VoiceMail Subscribers, page 11
•
Auto Configuration, page 11
•
SIP and JTAPI Wildcard Trigger Patterns, page 12
•
Stored Caller Name, page 12
•
Notification of Scheduled Backup Status, page 12
•
Message Notification Enhancement, page 12
•
AAA User Steps and Custom Variable Setting Through the Telephony User Interface (TUI), page 12
•
IMAP Access from iPhone, page 13
Cisco Unity Express 8.0 also removes support for the AIM-CUE module.
Support for Cisco Unified Communications Manager 8.0
Cisco Unity Express 8.0 provides support for Cisco Unified Communications Manager 8.0.
Support for Cisco Unified Communications Manager Express 8.0
Cisco Unity Express 8.0 provides support for Cisco Unified Communications Manager Express 8.0.
Release Notes for Cisco Unity Express 8.0
10
OL-21790-03
New Features and Enhancements
Removal of Support for Cisco Unified Communications Manager Express GUI Functionality
Beginning with Cisco Unity Express 8.0, the Cisco Unity Express GUI no longer provides functionality
for configuring Cisco Unified Communications Manager Express. Cisco recommends using Cisco
Configuration Professional (CCP) to configure Cisco Unified Communications Manager Express.
Cisco Unity Express Programmatic XML Interface
The Cisco Unity Express Programmatic Interface (PI) provides a set of well-defined application PI (API)
and data structures which external software systems can invoke to perform configurations on the Cisco
Unity Express system.
The Cisco Unity Express PI is implemented as a web service. Like most web services, it uses HTTP as
the communication protocol and XML documents for exchanging information between client and server.
The service is based on Representational State Transfer (REST) architecture and uses JAX-RS
specifications for implementation.
The Cisco Unity Express PI provides access for configuration purpose only and does not cover the
following functionality:
•
Subscriber voicemail access
•
Change notifications
•
System administration related task like Software Upgrade, and Backup/Restore
•
Reset to factory defaults
•
Reporting
For more information, see the Cisco Unity Express Programmatic Interface Service Programming
Guide.
User GUI for VoiceMail Subscribers
Beginning with Cisco Unity Express 8.0, a separate user GUI is available for voicemail subscribers to
configure subscriber settings. Functions available through the user GUI include:
•
Creating greetings
•
Recording the spoken name
•
Modifying the personal profile and the GDM profile
•
Adding and deleting private distribution lists
•
Selecting how to be notified when receiving a voicemail
•
Having Cisco Unity Express transfer the call to another number
Auto Configuration
When the system boots initially after a clean installation, the administrator is prompted whether to
configure the system. If no response is provided within 120 seconds, and there is no configuration or
startup configuration, the system automatically configures Cisco Unity Express to the following settings:
•
Default primary NTP server to the host router
•
Time zone set to GMT
•
Call agent set to CCM
Release Notes for Cisco Unity Express 8.0
OL-21790-03
11
New Features and Enhancements
•
DNS set to nothing
SIP and JTAPI Wildcard Trigger Patterns
Beginning with Cisco Unity Express 8.0, you can configure a trigger to specify a number pattern instead
of a single number. Incoming calls targeted to a number that matches the pattern cause the associated
script to be invoked. The script determines which number was dialed by inspecting the called number
attribute associated with the call. Cisco Unity Express supports a limit of 32 characters in the trigger
pattern. Wildcard patterns are supported for both SIP and JTAPI triggers.
Stored Caller Name
Cisco Unity Express 8.0 adds support for storing the caller’s name if the caller is a non-subscriber. When
Cisco Unity Express receives the calling party name for a subscriber or non-subscriber in the SIP or
JTAPI signaling, Cisco Unity Express 8.0 stores the calling party name, the calling party number and the
message itself.
For new voicemails being deposited through the TUI, Cisco Unity Express now stores the calling party
name along with the message if the name is present in the call signaling. For fax messages received by
Cisco Unity Express through SMTP, the system stores the display name present in the RFC 5322 From
header field along with the fax message.
For messages received through VPIM, Cisco Unity Express now stores the display name present in the
From header field along with the message. When a sender name is available for a message, the system
includes that name (in textual form) in IMAP, VVE, Web voicemail, message notifications and in SIP
MWI notifications containing message envelope information.
Notification of Scheduled Backup Status
This feature enables an administrator to configure the system to notify users about the success or failure
of a scheduled backup. Because scheduled backups generally run late at night or at odd hours, this
feature enables the administrator to be remotely notified about the status of the scheduled backup. The
administrator can set the notification to be sent through email, e-page, or a voice message delivered to
the voice mailbox.
Message Notification Enhancement
Cisco Unity Express 8.0 adds an enhancement to the system-wide message notification. The following
two options have been added in this release:
•
Notification message prefix text—This setting enables the administrator to append a system-wide
message before a notification. .
•
Notification message suffix text—This setting enables the administrator to append a signature
message after a notification.
AAA User Steps and Custom Variable Setting Through the Telephony User Interface (TUI)
Cisco Unity Express Script Editor supports four new AAA user steps:
•
User Authenticate: Authenticates a user based on username/password or extension/PIN
•
Authorize User: Authorizes a user based against an operation or a privilege
Release Notes for Cisco Unity Express 8.0
12
OL-21790-03
New and Modified CLI Commands
•
Audit Step: Step for logging audit information for the user
•
Logout User: Logs out a previously authenticated user from the system
IMAP Access from iPhone
Cisco Unity Express 8.0 adds support for IMAP access from the iPhone.
New and Modified CLI Commands
The following sections described new and modified commands in Cisco Unity Express 8.0:
•
New and Modified CLI Commands in Cisco Unity Express 8.0.5
•
New and Modified CLI Commands in Cisco Unity Express 8.0.2
•
New and Modified CLI Commands in Cisco Unity Express 8.0.1
New and Modified CLI Commands in Cisco Unity Express 8.0.5
None.
New and Modified CLI Commands in Cisco Unity Express 8.0.2
The following CLI command was modified in Cisco Unity Express 8.0.2
•
license agent listener http
The crypto keyword for this command was replaced by the encrypted keyword. No other
functionality changes were made.
New and Modified CLI Commands in Cisco Unity Express 8.0.1
The following CLI commands were added in Cisco Unity Express 8.0.1:
•
backup notification
•
backup schedule disable all
•
commands (kron-schedule)
•
description (kron-schedule)
•
disabled (backup schedule)
•
disabled (kron-schedule)
•
kron schedule
•
repeat daily (kron-schedule)
•
repeat every (kron-schedule)
•
repeat once (kron-schedule)
•
repeat monthly (kron-schedule)
Release Notes for Cisco Unity Express 8.0
OL-21790-03
13
Caveats
Note
•
repeat weekly (kron-schedule)
•
repeat yearly (kron-schedule)
•
show kron schedules
•
show kron schedule detail job
•
show restore history
•
start-date (kron-schedule)
•
stop-date (kron-schedule)
•
voicemail notification text prefix
•
voicemail notification text suffix
For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and
Later Releases.
Caveats
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are
the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats.
Only selected severity 3 and above caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express version.
The following information is provided for each caveat:
Note
•
Symptoms—a description of what is observed when the caveat occurs.
•
Conditions—the conditions under which the caveat has been known to occur.
•
Workaround—solutions, if available, to counteract the caveat.
If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter
the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for
Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.
This section lists the following caveats:
•
IOS Caveats Related to Cisco Unity Express, page 15
•
Resolved Caveats—Cisco Unity Express Version 8.0.5, page 15
•
Resolved Caveats—Cisco Unity Express Version 8.0.2, page 18
•
Resolved Caveats—Cisco Unity Express Version 8.0.1, page 19
•
Open Caveats—Cisco Unity Express Version 8.0.1, page 19
Release Notes for Cisco Unity Express 8.0
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OL-21790-03
Caveats
IOS Caveats Related to Cisco Unity Express
The following open IOS caveat affects the ISM-SRE-300-K9 and SM-SRE-700-K9 supported in Cisco
Unity Express 8.0. For information about the related IOS releases, see the Release Notes for Cisco IOS
Release 15.0M. See also CSCtg04677 in the “Open Caveats—Cisco Unity Express Version 8.0.1”
section on page 19.
CSCtf17799
Symptom: The service-module install command may intermittently fail with a “Corrupted TCL file
detected” error.
Conditions: When using the service-module install command with an FTP download URL.
Workaround: There is no workaround, other than to reset the module and retry.
Resolved Caveats—Cisco Unity Express Version 8.0.5
CSCtb32586
Symptom: The CUE module reloads itself due to a DNS query failure.
Workaround: None.
CSCtf66171
Symptom: SM-SRE-700 reloads after running long term 32 port voicemail test.
Conditions: SM-SRE-700 long term 32 port voicemail test. After running the for more than 48 hours,
the CUE module may reload.
Workaround: None.
CSCth05608
Symptom: CUCE GUI is missing “success” option for scheduled backup notification.
Workaround: Use the CLI to configure backup notification.
CSCth18860
Symptom: Editor Express 7.1 script with dial-by-name will not work by default in 8.0.
Conditions: Create custom script using CUE 7.1 that includes Dial by Name action. Download to CUE
8.0 and configure AutoAttendant application to use the script. Script is not executed when
AutoAttendant is called.
Workaround: Workaround is to open in Express Editor 8.0 and save it.
CSCth21751
Symptom: Notifications are not generated for Once scheduled backups.
Conditions:
mycue# show schedule detail job tetest1
Job Name
tetest1
Application
backup
Description
Schedule
Once on 06/08/2010 at 03:00
Last Run
NEVER
Next Run
Jun 8, 2010 03:00
Active
from Jun 7, 2010 until INDEFINITE
Disabled
Notifications voicemail: isecme_us(always)
Workaround: None.
CSCth38324
Symptom: Custom and system script sizes are larger with CUE 8.0.
Conditions: show ccn scripts
Release Notes for Cisco Unity Express 8.0
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15
Caveats
Workaround: None.
CSCth63444
Symptom: While recording the personnel greeting, it cuts off after 10 seconds.Then once the call is hung
up re-tried calling the voicemail once again to rerecord personal greeting, while rerecording the greeting,
this time it allowed the greeting to be recorded for longer than 10 seconds.
Conditions: Only when all these conditions happen:
•
This happens only if spoken name is recorded first.
•
Only happens 1st time on the call.
Workaround: Either call back in to record the personal greeting or record the spoken name after the
personal greeting.
CSCti70693
Symptom: Cisco Unity Express (CUE) SRE-700 or any current CUE module running version 8.x will
have problems restoring a backup from an older version.
Conditions: Only when the backup is from a AIM-CUE system running version 7.2.x.
Workaround: None.
CSCti72294
Symptom: CUE announcement only mailboxes do not play announcements. The call is disconnected
and no tone is played. This works fine with CUE 8.0(1).
Conditions: Mailbox configured for announcement only.
Workaround: N/A
CSCtj12437
Symptom: The following configuration goes missing after a reload.
groupname <groupname> email <email address>
groupname <groupname> epage <epage address>
ccn trigger http urlname test1.html
idletimeout 7500
locale "en_US"
ccn engine
maxsteps 500
network location cache expiry
voicemail default language en_US
no fax enable
The following configuration is changed after a reload as shown below
From:
ccn application aaapp aa
description "just an aa app"
maxsessions 9
To:
ccn application aaapp aa
description "aaapp"
maxsessions 24
ccn subsystem jtapi
redirect-css cti-port calling-party
redirect-css route-point redirecting-party
ccn subsystem jtapi
redirect-css route-point calling-party
Release Notes for Cisco Unity Express 8.0
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Caveats
Conditions: None.
Workaround: Configure the system again.
CSCtj13300
Symptom: CUE (Cisco Unity Express) loses configuration for command line no voicemail
conversation caller recording-prompt on system reboot
Conditions: None.
Workaround:
1. Downgrade to earlier versions, or
2. Reenter the command manually after every reboot.
CSCtj25054
Symptom: If an IPhone is used to retrieve messages from CUE and if few message are deleted from
Iphone, then any attempt to leave a voicemail message or access the mailbox results in the prompts
“There is no mailbox associated with this extension”. IMAP, VoiceView also stops working.
Conditions: Iphone is used to delete messages.
Workaround: Reboot the system and stop using Iphone to retrieve messages from CUE.
CSCtj61597
Symptom: Incoming offnet call to CUE 8.0.1 integrated with CUCM 8.0 CUCM correctly negotiates
G.711 a-law, but then CUE sends G.711 u-law in RTP. As a result, caller gets connected but hears no
audio.
Conditions:
SBC------CUBE----------CUCM-------CUE
|<----------G711A--------------> | negotiated
|<------------------------G711u----------->| rtp flow
Workaround: None.
CSCtj89566
Symptom: Cannot get “cell phone notification” to work on a Unified Communications Manager Express
system - UC560 running Cisco IOS 15.0(1)XA2 and Cisco Unity Express (CUE) software release 8.0.2
when a new voicemail is left for a subscriber. When the cell phone number is used, the device rings once
and then the call drops - SIP debugs show that CUE sends a CANCEL.
Conditions: Phone notification works fine if the PSTN phone device is a land line number. The problem
is readily reproducible with “smartphones”. With smartphoneA the phone keeps on ringing but when
answered the call drops immediately. On smartphoneB if you manage to answer the call within the first
ring then it works fine.
Workaround:
CSCtl04193
1.
Use a Land Line phone number if available.
2.
Once you see an incoming call or a missed call from the UC560 / CUE system pilot number on your
smartphone, then callback into your voicemail box to check the message.
Symptom: Subscriber trying to login to their account and put their PIN they get an error stating that the
mailbox is in use. Java Traces will show “ERROR ccn LibMedia DBUG
EXCEPTION:java.lang.Exception: Version is incorrect”.
Conditions: None
Workaround: Mailbox can be temporarily be unlocked from the CLI/GUI, but the reload is needed
because there is a deadlock, causing a port to get lost.
Release Notes for Cisco Unity Express 8.0
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Caveats
CSCtl53894
Symptom: While executing an aef script, the initial DTMF digit timeout is always 3 seconds regardless
of what is set in the timeout of the “Dial-by-Extension Menu” step.
Conditions: Any aef script that uses the “Dial-by-Extension Menu” step that is running in CUE version
8.0.1 or greater.
Workaround: Use the “Menu” step instead of the “Dial-by-Extension” Menu step. If dial-by-extension
anytime is being used in the “Dial-by-Extension Menu” step, to achieve the same functionality with the
“Menu” step do the following:
1.
Use the “Menu” step to collect the first digit and then use the “Get Digit String” step to get the
remaining digits.
2.
Concatenate the first digit with the last digits to get the extension for dial-by-extension.
Resolved Caveats—Cisco Unity Express Version 8.0.2
CSCte86295
Symptom: The show ntp status command shows that there are no NTP servers configured even though
NTP servers are configured.
Conditions: This is seen only on the Cisco 1861 platform.
Workaround: Use the show ntp severs command instead of show ntp status.
CSCtf09947
Symptom: Clean install or upgrade of Cisco Unity Express 8.0 fails with the error “Not enough disk
space to download necessary files.”
Conditions:
1.
This happens only on the Cisco1861 platform.
2.
It happens only when two languages are installed or upgraded.
3.
The two languages are one of the following combinations:
– ar_SA with any language
– pt_BR with any language except zh_CN, no_NO, en_GB
– de_DE with any language except zh_CN, no_NO, en_GB, en_US, da_DK, fr_CA, sv_SE,
nl_NL
– hu_HU with ja_JP, tr_TR, ko_KR, es_CO, pt_PT
– ja_JP with tr_TR, ko_KR, pt_PT
– tr_TR with ko_KR
Workaround: Backup the configuration and date, clean install using the helper image and then restore
the configuration and data.
CSCtf38237
Symptom: A User variable can be created in two ways in a script:
1. Name To User step
2. Extension To User step,
When option #2 is used, “Get User Info” is unable resolve the spoken name of the user. Also, this step
returns the first name for the full name and vice-versa.
Workaround: Downgrade to 7.x.x.
CSCtf67139
Symptom: An unwanted prompt “press 1” is played when reviewing the message recipients by pressing
1-4 after addressing and recording the message.
Release Notes for Cisco Unity Express 8.0
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Caveats
Conditions: Cisco Unity Express versions 7.1.5 and 7.2.1.
Workaround: None.
CSCtg01686
Symptom: Cisco Unity Express 8.0.1 does not failover to the secondary CUCM server.
Conditions: Cisco Unity Express in CUCM mode with primary and secondary CUCM servers
configured.
Workaround: None.
CSCtg87604
Symptom: During voice-mail recording, the initial portion of the message (initial 8-10 seconds) doesn't
get recorded. Sometimes the complete message doesn't get recorded.
Conditions: Happens randomly with Cisco Unity Express 8.0.1.
Workaround: None.
Resolved Caveats—Cisco Unity Express Version 8.0.1
CSCta38671
Symptom: When applying the SRE installation method to switch applications, please do not restore the
configurations saved from previous application.
Conditions: When switching the application from AXP to Cisco Unity Express.
Workaround: After switching from AXP to Cisco Unity Express applications and during the
post-configuration, please answer “no” to the prompt “Do you want to restore saved configuration?”
CSCte64336
Symptom: ISM-CUE module is in a reboot loop after connecting to Cisco Unified Communications
Manager 7.1.3.
Conditions: Module reboots with the following error: Signature Verified Errors for
telephony_infrastructure_manifest: Checksum mismatch on : /usr/wfavvid/jtapi.jar Application level
programs verification FAILED! rebooting ...
Workaround: None.
Open Caveats—Cisco Unity Express Version 8.0.1
CSCso35602
Symptom: HTTPS or IMAP over SSL is not working.
Conditions: This issue is seen in Cisco Unity Express 3.2.1/8.0.1 and it happens only when these images
are installed by upgrading from one of the previous releases.
Workaround: Either generate or import the crypto key again and use the new key.
CSCtd56585
Symptom: Software upgrade of Cisco Unity Express fails with the following error message: Error:
Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or
Candidate list.
Conditions:
1) Cisco Unity Express was shipped from Cisco with version 7.0.1 or later.
2) One of the following upgrades is done:
– 7.0.x to 7.1.x
– 7.0.x to 8.0.x
Release Notes for Cisco Unity Express 8.0
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19
Caveats
– 7.1.x to 8.0.x
Workaround: The workaround is to first remove a dummy subsystem using the following CLI command
in exec mode, allow the system to reboot and then do the upgrade “software uninstall uid-list
26bd663c-3e5a-43d9-a6c3-5441ce44941b”.
CSCte86295
Symptom: The show ntp status command shows that there are no NTP servers configured even though
NTP servers are configured.
Conditions: This is seen only on the Cisco 1861 platform.
Workaround: Use the show ntp severs command instead of show ntp status.
CSCtf09947
Symptom: Clean install or upgrade of CUE 8.0 fails with the error “Not enough disk space to download
necessary files.”
Conditions:
1.
This happens only on the Cisco 1861 platform.
2.
It happens only when two languages are installed or upgraded.
3.
The two languages are one of the following:
– ar_SA with any language
– pt_BR with any language except zh_CN, no_NO, en_GB
– de_DE with any language except zh_CN, no_NO, en_GB, en_US, da_DK, fr_CA, sv_SE,
nl_NL
– hu_HU with ja_JP, tr_TR, ko_KR, es_CO, pt_PT
– ja_JP with tr_TR, ko_KR, pt_PT
– tr_TR with ko_KR
Workaround: Back up the configuration and date, clean install using the helper image, and then restore
the configuration and data.
CSCtg04677
Symptom: IOS gets stuck at installation forever on a high latency low bandwidth link.
Conditions: On a high latency low bandwidth link, RBIP times out, but IOS doesn’t receive the abort
command.
Workaround: Abort the installation manually. The installation doesn’t work on a high latency
low-bandwidth link.
Release Notes for Cisco Unity Express 8.0
20
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Release Notes for TimeCardView 8.0
Release Notes for TimeCardView 8.0
This section of the release notes covers TimeCardView 8.0, an add-on application to Cisco Unity Express
that enables you to track time and attendance.
Note
Beginning in TimeCardView 7.1, software licenses for TimeCardView must be activated. For more
information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.
Hardware and software requirements for TimeCardView are in the following sections:
•
Hardware Supported for TimeCardView 8.0, page 21
•
Languages Supported for TimeCardView 8.0, page 22
•
Files Included in TimeCardView 8.0, page 22
•
Files Included in TimeCardView 8.0, page 22
•
TimeCardView 8.0 Software Compatibility, page 23
•
TimeCardView 8.0 Caveats, page 23
Hardware Supported for TimeCardView 8.0
TimeCardView 8.0 is supported on the ISM-SRE-300-K9, SM-SRE-700-K9, AIM2-CUE, NME-CUE,
and the Cisco 1861 Integrated Services Router. Because TimeCardView is an add-on to
Cisco Unity Express, for the supported platforms and the minimum Cisco IOS release required to
support TimeCardView 8.0, see the “Hardware Supported for Cisco Unity Express 8.0” section on
page 2.
Cisco Unified IP Phones Supporting TimeCardView 8.0
TimeCardView 8.0 is supported on the following Cisco Unified IP phone models:
Table 8
Platform
Cisco Unified IP Phones Supporting TimeCardView
Description
Cisco 7921
Cisco 7925
Cisco 7931
Cisco 7940
Does not support the integrated login view
of TimeCardView and VoiceView Express
(TimeCardView plus inbox option)
Cisco 7941
Cisco 7942
Cisco 7945
Cisco 7960
Does not support the integrated login view
of TimeCardView and VoiceView Express
(TimeCardView plus inbox option)
Release Notes for Cisco Unity Express 8.0
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Release Notes for TimeCardView 8.0
Table 8
Cisco Unified IP Phones Supporting TimeCardView (continued)
Cisco 7961
Cisco 7962
Cisco 7965
Cisco 7970
Cisco 7971
Cisco 7975
Languages Supported for TimeCardView 8.0
TimeCardView 8.0 supports only US English for the IP phone interface, the telephone user interface
(voice prompts), the GUI pages, and the CLI commands.
TimeCardView 8.0 Software Licenses and Factory-Set Limits
This section describes the software licenses and system limits for Cisco TimeCardView.
Installation of Cisco Unity Express is a prerequisite to install and use TimeCardView, because
TimeCardView is an add-on package to Cisco Unity Express. In other words, without
Cisco Unity Express, you cannot have TimeCardView.
The number of TimeCardView users cannot exceed the number of mailboxes in the system. For the
available TimeCardView licenses and number of mailboxes supported, see Table 3 on page 4.
Files Included in TimeCardView 8.0
For the NME-CUE and AIM2-CUE module:
•
timecardview.nmx.8.0.x.pkg — Main package for the TimeCardView application
•
timecardview.nmx.8.0.x.prt1 — Package payload containing all data and executable files associated
with the TimeCardView application
For the ISM-SRE-300-K9 and SM-SRE-700-K9 modules:
•
timecardview.sme.8.0.x.pkg — Main package for the TimeCardView application
•
timecardview.sme.8.0.x.prt1 — Package payload containing all data and executable files associated
with the TimeCardView application
For the Cisco 1861 Integrated Services Router:
•
timecardview.ise.8.0.x.pkg — Main package for the TimeCardView application
•
timecardview.ise.8.0.x.prt1 — Package payload containing all data and executable files associated
with the TimeCardView application
For integration with QuickBooks:
•
CUCE-TCVQB-Connector-Installer-8.0.x.exe
Release Notes for Cisco Unity Express 8.0
22
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Release Notes for TimeCardView 8.0
TimeCardView 8.0 Software Compatibility
TimeCardView 8.0 is compatible with the same versions of Cisco Unified Communications Manager and
Cisco Unified Communications Manager Express as Cisco Unity Express 8.0. For information about
Cisco Unity Express compatibility, see the Cisco Unity Express Compatibility Matrix.
TimeCardView 8.0 Caveats
Caveats describe unexpected behavior in TimeCardView software releases. Severity 1 caveats are the
most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and
only selected severity 3 caveats are included in the caveats document.
This section contains:
•
Resolved Caveats — TimeCardView Version 8.0.5, page 23
•
Resolved Caveats — TimeCardView Version 8.0.2, page 23
•
Open Caveats — TimeCardView Version 8.0.1, page 24
The following information is provided for each caveat:
Note
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter
the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
To find the latest TimeCardView DDTS information, go to Bug Toolkit and search, by product, for Cisco
Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select TimeCardView.
Resolved Caveats — TimeCardView Version 8.0.5
CSCtj90847
Symptom: Timesheets cannot be edited on the Timecardview GUI.
Conditions: Normal.
Workaround: Sync to QuickBooks and edit timesheets on the server.
Resolved Caveats — TimeCardView Version 8.0.2
CSCtg46179
Symptom: TCVQB connector installer with TCV 8.0 release does not install main program.
Conditions: Normal.
Workaround: Use the TCVQB connector 7.1 installer to install the main program and use the main
program with TCV 8.0 installed on Cisco Unity Express.
Release Notes for Cisco Unity Express 8.0
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23
Additional References
Open Caveats — TimeCardView Version 8.0.1
CSCtg39258
Symptom: TimeCardView users cannot be increased beyond 8 on UC-5xx and 1861 platforms even if
the user has purchased an additional paper license.
Conditions: Normal.
Workaround: None.
CSCtg46179
Symptom: TCVQB connector installer with TCV 8.0 release does not install main program.
Conditions: Normal.
Workaround: Use the TCVQB connector 7.1 installer to install the main program and use the main
program with TCV 8.0 installed on Cisco Unity Express.
Additional References
For related documentation, see Cisco Unity Express Documentation, By Version.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htm
Release Notes for Cisco Unity Express 8.0
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Obtaining Documentation, Obtaining Support, and Security Guidelines
Use this document in conjunction with the documents listed in the Additional References section.
DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities,
whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should
be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all
parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone
conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws
require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of
activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal
advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT
ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH
CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO
UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE
UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF
APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
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a partnership relationship between Cisco and any other company. (1002R)
Copyright © 2010-2011, Cisco Systems, Inc. All rights reserved.
Release Notes for Cisco Unity Express 8.0
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Obtaining Documentation, Obtaining Support, and Security Guidelines
Release Notes for Cisco Unity Express 8.0
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