Software Activation for
Cisco Unity Express 7.1 and Later Versions
First Published: August 24, 2009
Last Updated: November 7, 2012
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Software Activation for
Cisco Unity Express 7.1
and Later Versions
© 2009-2012 Cisco Systems, Inc. All rights reserved.
CONTENTS
Cisco Software Activation Conceptual Overview
Contents
1
1
Information About the Cisco Software Licensing Process 2
Cisco Software Licensing Concepts 2
Cisco Product Licensing Registration Portal 2
Product Authorization Key 2
Universal Device Identifier 3
Cisco Feature Software License Validation 3
Cisco License Manager 3
End User License Agreement 3
License Types 3
Permanent License 3
Temporary Licenses 4
Software Activation 5
Manufacturing Pre-Installed Licenses 5
Automated Software Activation Using Cisco License Manager
License Software Activation Using EXEC Commands 6
License Transfer 7
License Transfer Between Two Working Devices 8
RMA License Transfer 9
Software Activation of Cisco Unity Express 7.1 and Later Versions
Contents
6
11
11
Prerequisites for Software Activation of Cisco Unity Express
Overview of Software Activation of Cisco Unity Express
12
12
Selecting which Features You Want 13
Migrating to CSL Licenses 14
Where to Go Next 15
Adding More Mailboxes, Ports, IVR Sessions, and TimeCardView Users
Where to Go Next 15
RMA Licenses 16
Where to Go Next 16
Rehosting Licenses 16
Where to Go Next 16
15
Software Activation for Cisco Unity Express 7.1 and Later Versions
iii
Contents
Obtaining Software Licenses 16
Obtaining Migration Licenses 16
Required Information 17
Using the Migration Portal 17
Using Cisco License Manager 17
Obtaining New or Additional Licenses 19
Required Information 19
Using the Licensing Portal to Obtain Licenses for Additional Features or Applications 19
Where to Go Next 20
Using the Cisco License Manager to Obtain Licenses for Additional Features or Applications
Obtaining RMA Licenses 20
Required Information 20
Using the Licensing Portal to Obtain RMA Licenses 20
Using the Cisco License Manager to Obtain RMA Licenses 21
Where to Go Next 21
Obtaining Rehosting Licenses 21
Information that you Need 21
Using the Licensing Portal to Obtain Rehosting Licenses 21
Using the Cisco License Manager to Obtain Rehosting Licenses 22
Where to Go Next 22
Installing Licenses 22
Using CLI Commands to Install Licenses 22
Using the Cisco License Manager to Install Licenses
Where to Go Next 24
Activating Evaluation Licenses
24
25
Configuring the Call-Agent 27
Configuring the Call-Agent During the Post-Installation Process
Configuring the Call-Agent After Bootup 28
Additional References 28
Related Documents 28
Technical Assistance 29
Glossary
29
Software Activation for Cisco Unity Express 7.1 and Later Versions
iv
27
20
Cisco Software Activation Conceptual Overview
First Published: August 24, 2009
Last Updated: November 7, 2012
The Cisco Software Activation feature is an orchestrated collection of processes and components to
activate Cisco feature software sets by obtaining and validating Cisco software licenses. This feature is
known as Cisco Software Licensing (CSL) and provides the following ways to enable licensed features
and register licenses:
•
Using the Cisco Product License Registration portal
•
Using CLI commands directly on the device
•
Using Cisco License Manager to register, obtain, and install licenses in a bulk fashion for
network-wide deployments
This chapter provides an overview of the CSL concepts and processes.
Finding Feature Information in This Documentation
Your Cisco Unity Express software release may not support all of the features documented in this
chapter. To see which of the features described in this documentation are supported in your release, see the
feature map table in the Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrators’s Guide
for 3.0 and later versions.
Please also refer to your platform documentation for the latest details on licensing.
Finding Support Information for Platforms
To see which platforms support your release of Cisco Unity Express, see the support matrix at
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm.
Contents
•
Information About the Cisco Software Licensing Process, page 2
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
Information About the Cisco Software Licensing Process
To use the Cisco Software Activation solutions, you should understand the following concepts:
•
Cisco Software Licensing Concepts, page 2
•
License Types, page 3
•
Software Activation, page 5
•
License Transfer, page 7
Cisco Software Licensing Concepts
Information in the following sections describes concepts that you should understand about Cisco
software licensing:
•
Cisco Product Licensing Registration Portal, page 2
•
Product Authorization Key, page 2
•
Universal Device Identifier, page 3
•
Cisco Feature Software License Validation, page 3
•
Cisco License Manager, page 3
•
End User License Agreement, page 3
Cisco Product Licensing Registration Portal
These services are provided at the licensing portal located at http://www.cisco.com/go/license: (Requires
Cisco.com account)
•
License fulfillment and Product Authorization Key (PAK) registration
•
Return Merchandise Authorization (RMA) replacement licenses
•
License resend operations
•
License revocation and transfer operations
•
License rehosting
•
License migration
Product Authorization Key
Interaction with the Cisco licensing portals may require a PAK, which is provided to customers when
they order and purchase the right to use a feature set for a particular platform. The PAK serves as a
receipt and is an important component in the process to obtain and upgrade a license.
Customers may also purchase a bulk PAK to fulfill multiple licenses on a device.
Software Activation for Cisco Unity Express 7.1 and Later Versions
2
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
Universal Device Identifier
Cisco software performs license verification checks by comparing a stored Universal Device Identifier
(UDI)—a unique and unchangeable identifier assigned to all Cisco hardware devices—with that of the
device. The UDI has two main components: the product ID (PID) and the serial number (SN). The UDI
is printed on a label located on back of most Cisco hardware devices, and can be viewed via software.
Note
When registering a license, you must use the correct UDI.
Cisco Feature Software License Validation
Cisco feature software licensing uses a system of validation keys to provide a simple mechanism for
deploying new feature sets that offers Cisco customers increased functionality for upgrading and
maintaining their software.
Some feature sets on a Cisco router or switch may need the license key before they can be enabled. The
customer obtains the license key using Cisco’s licensing portal, or by using an EXEC command, or by
using the Cisco License Manager application. A license key is issued for a specific Cisco feature set and
is locked to the device UDI. This is known as a node-locked license.
Cisco License Manager
The Cisco License Manager, a client/server-based application that is available free to Cisco customers,
can automatically discover Cisco devices on a network and simplify the task of collecting the license
key. See the User Guide for Cisco License Manager for more information about this application.
End User License Agreement
As part of the licensing process, customers must accept terms and conditions set forth in the End User
License Agreement. The agreement is accepted implicitly when a customer first uses a new device, but
must be explicitly accepted before a feature set can be activated for evaluation and extension temporary
licenses.
You can read the terms and conditions of the End User License Agreement online at the following URL:
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html.
License Types
Cisco Unity Express uses the following types of licenses, as described in this section:
•
Permanent License, page 3
•
Temporary Licenses, page 4
Permanent License
Permanent licenses are perpetual; that is, they do not have any usage period associated with them. Once
permanent licenses are installed, they provide all the permissions needed to access features in the
software image. All permanent licenses are node locked and validated by the licensing infrastructure
during software installation and once a permanent license is installed, it is not necessary to upgrade for
subsequent releases.
Software Activation for Cisco Unity Express 7.1 and Later Versions
3
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
Cisco manufacturing pre-installs the appropriate permanent license on the ordered device for the
purchased feature set. No customer interaction with the Cisco Software Activation processes is required
to enable a license on new hardware. Please see the “Software Activation” section for more details.
Temporary Licenses
Temporary licenses are limited to a specific usage period (for example, 60-days) and an End User
License Agreement must be accepted before they can be activated.
There are two types of temporary licenses: those embedded in Cisco images and extension licenses that
are obtained from the Cisco TAC.
Note
Customers must accept Cisco end-user licensing agreement before temporary licenses can be activated.
The following sections further define the types of temporary licenses:
•
Emergency License, page 4
•
Evaluation License, page 4
•
Extension License, page 4
Emergency License
In the event of device failure and if the replaced device does not have the same licenses as the failed
device, to avoid network down time, customers can use an evaluation license embedded in their software
image, which ensures that needed features can be configured without requiring a license key. However,
the customer must still accept an End User License Agreement and must acknowledge that there is a
60-day usage limit for this type of license.
Note
The customer must go to Cisco’s licensing portal to obtain a permanent RMA replacement license.
Evaluation License
Evaluation licenses are also temporary and are used to evaluate a feature set on new hardware.
Although the embedded license may also be used for evaluation purposes, it is recommended that Cisco
customers utilize the embedded license for emergencies only.
Note
The customer must go to the Cisco licensing portal prior to expiration of the evaluation license to
upgrade the license status.
Extension License
When the time allowed for an evaluation licenses is used up, the customer can work with TAC to obtain
an extension license. Similar to an evaluation license, extension licenses are node locked and valid for a
specific period (for example, 60 days) based on usage.
Note
The customer must obtain approval to use an extension license.
Software Activation for Cisco Unity Express 7.1 and Later Versions
4
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
Software Activation
Software Activation enables the various feature sets on a device using license keys.
Note
The customer can apply feature or maintenance upgrades to the software at any time. Maintenance
upgrades do not require any interaction with the Cisco Software Activation process.
This section describes the following software activation processes:
•
Manufacturing Pre-Installed Licenses, page 5
•
Automated Software Activation Using Cisco License Manager, page 6
•
License Software Activation Using EXEC Commands, page 6
Manufacturing Pre-Installed Licenses
Figure 1 shows the overall license work flow for manufacturing pre-installed licenses.
Figure 1
Manufacturing Pre-Installed License Work Flow
1
2
70001
3
The work flow for manufacturing pre-installed licensing involves the following:
1.
The customer places an order for a Cisco device via the Cisco sales ordering tool.
2.
The order is entered into the ordering system.Manufacturing information technology systems pick
up the order information and build the device. Manufacturing also retrieves a license key for the
device being assembled by contacting a license server and then installs the code on the device. The
device is tested and shipped to the customer.
3.
The customer installs and configures the device, and places the device in production. There is no
requirement to activate or register the software prior to use. A new device is ready for deployment
straight out of the box.
Software Activation for Cisco Unity Express 7.1 and Later Versions
5
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
Automated Software Activation Using Cisco License Manager
Cisco License Manager (CLM) interacts with the Cisco Product License Registration portal
transparently on behalf of many devices. With the Cisco License Manager application deployed, many
of the steps for upgrading and registering software licenses can be automated. For example, the customer
can enter the PAK and select the device on which to install the license.
For a network-wide deployment, the Cisco License Manager can automate all license-related work flows
by securely communicating to the licensing back-end fulfillment systems at Cisco.com and deploying
the obtained licenses to managed devices on a network-wide basis. The application also keeps an
inventory of deployed licenses and generates license reports.
Figure 2 shows the work flows for the license upgrade process for automated upgrades using Cisco
License Manager.
Figure 2
License Upgrade Work Flow via Cisco License Manager
1
5
3
4
The automated license transfer process involves the following steps:
270110
2
1.
Identify the source and destination devices and Stock Keeping Units (SKUs) to transfer
2.
CLM automatically determines the Device Credentials of the source device
3.
CLM automatically communicates to Cisco.com to obtain the permissions ticket and applies it to
the source device to obtain the rehost ticket
4.
CLM automatically sends rehost ticket along with destination device UDI to automatically obtain
the license keys
5.
CLM automatically installs the license key on the destination device
See the User Guide for Cisco License Manager document for more information about Cisco License
Manager.
License Software Activation Using EXEC Commands
The Cisco Software Activation feature includes EXEC commands that allow the following basic
licensing tasks from the command line:
•
Store a license file
•
Install a license
•
Add an Evaluation License
Software Activation for Cisco Unity Express 7.1 and Later Versions
6
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
•
Add a comment to a license
•
Save license credentials
•
Back up a license
•
Remove unused licenses
•
Rehost (revoke and transfer) a license
•
Troubleshoot license messages
•
Verify software image feature sets
For commands-based license fulfillment, the customer enters the PAK as part of the command, which
retrieves the SKUs associated with the PAK. The customer selects the SKUs and enters the UDI of the
device where the license should be installed. A license key is then delivered to the customer either
electronically via e-mail or via paper and mail delivery. The customer can then install the license using
Cisco EXEC commands.
Figure 3 shows the work flows for the license upgrade process for manual license fulfillment.
Figure 3
Manual License Upgrade Work Flow
1
3
4
2
270002
5
The work flow for manufacturing-installed licensing involves the following:
1.
Customer purchases required PAKs (Product Authorization Key)
2.
UDI is obtained from the device
3.
The UDI and PAK are entered into to Cisco’s licensing portal
4.
License file is sent to customer via E-mail
5.
Customer installs licenses on the devices
The command line interface for Cisco Software Activation is described in the next chapter.
License Transfer
Cisco supports two scenarios to transfer licenses between devices:
1.
The first scenario has both the source and destination devices active and functional. In this scenario,
the license is revoked on the source device and a new permanent license is issued for the destination
device.
2.
The second is a failure scenario where one of the devices is unavailable. In this scenario, license
from the failed device is transferred to the RMA or replaced device using the RMA License Transfer
portal.
Software Activation for Cisco Unity Express 7.1 and Later Versions
7
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
License Transfer Between Two Working Devices
Cisco supports transfer of CUE licenses, with some restrictions. Transfer is supported for CUE devices
that are of the same type, for an RMA or in cases in which a license was wrongly installed. This process
is not intended for transferring licenses from one generation to another (for example, from NM-CUE to
NME-CUE, or from NME-CUE to SRE devices). Transferring a license is accomplished using a process
called rehosting. The rehosting process transfers a license from one UDI to another by revoking the
license from the source device and installing in a new device.
Perform a license transfer (rehosting) using the following three methods:
•
Using the Cisco Product License Registration portal
•
Using the Cisco License Manager application
Figure 4 shows the processes involved for rehosting (transferring) a license.
Figure 4
License Transfer Work Flow
2
4
Destination
Unit
5
3
1
6
270111
Source
Unit
7
Following is a summary of license transfer processing using the Cisco Product License Registration
portal:
1.
Obtain UDI and device credentials from the source and destination devices using CLI commands.
(For more information, see the Cisco Unity Express Command Reference for 3.0 and later versions.)
2.
Contact the Product License Registration page on Cisco.com and enter the source Device
Credentials and UDI into the license transfer portal tool.
3.
The portal will display licenses that can be transferred from the source device.
Select the licenses that need to be transferred. A permission ticked is issued. You can use this
permission ticket to start the rehost process using Cisco CLI commands.
4.
Apply the permissions ticket to the source device using the license revoke command as described
in the Cisco Unity Express Command Reference for 3.0 and Later Versions. The source device will
then provide a rehost ticket indicating proof of revocation. A sixty day grace period license is also
installed on the device to allow enough time to transfer the licenses to destination device.
5.
Enter the rehost ticket into the license transfer portal tool on Cisco.com along with destination
device UDI.
6.
Receive the license key via E-mail
7.
Install the license key on the destination device.
Using Cisco License Manager, the customer can simply select the source and destination devices from
a GUI wizard and the process is automated.
Software Activation for Cisco Unity Express 7.1 and Later Versions
8
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
RMA License Transfer
When customers need to transfer a software license from a failed device to a new device, they should
interact with the Cisco licensing portal at
https://tools.cisco.com/SWIFT/Licensing/LicenseAdminServlet/rmaLicenseTransfer to initiate an
RMA replacement license. If assistance obtaining a license is required, the customer can work with
Cisco technical support at the following URL: http://www.cisco.com/techsupport.
Figure 5 shows the RMA replacement license process.
Figure 5
RMA Replacement License Work Flow
2
RMA
Unit
3
1
4
270003
Defective
Unit
5
The RMA replacement license process involves these steps:
1.
Determine the UDI of the defective and RMA devices
2.
Enter the UDI into the RMA License portal tool on cisco.com
3.
License portal determines licenses associated with defective device
4.
Replacement licenses issued
5.
Customer installs new license on the new device
Software Activation for Cisco Unity Express 7.1 and Later Versions
9
Cisco Software Activation Conceptual Overview
Information About the Cisco Software Licensing Process
Software Activation for Cisco Unity Express 7.1 and Later Versions
10
Software Activation of Cisco Unity Express 7.1
and Later Versions
First Published: August 24, 2009
Last Updated: November 7, 2012
This chapter describes the software activation process for Cisco Unity Express beginning with version
7.1. A similar process is used to activate Cisco IOS software. For detailed information about the software
activation concepts, processes, tasks, and commands for installing, transferring, verifying, and managing
licenses for Cisco IOS software see the Cisco Software Activation Conceptual Overview chapter in the
Cisco IOS Software Activation Configuration Guide. and the Cisco Software Activation Tasks and
Commands documents. Many of these concepts, tasks, and commands also apply to the software
activation process for Cisco Unity Express.
Contents
This chapter contains the following topics:
•
Prerequisites for Software Activation of Cisco Unity Express, page 12
•
Overview of Software Activation of Cisco Unity Express, page 12
•
Selecting which Features You Want, page 13
•
Obtaining Software Licenses, page 16
•
Installing Licenses, page 22
•
Activating Evaluation Licenses, page 25
•
Configuring the Call-Agent, page 27
•
Additional References, page 28
•
Glossary, page 29
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
© 2009 Cisco Systems, Inc. All rights reserved.
Software Activation of Cisco Unity Express 7.1 and Later Versions
Prerequisites for Software Activation of Cisco Unity Express
Prerequisites for Software Activation of Cisco Unity Express
Before you install and activate Cisco Unity Express software, you must install and activate the
appropriate Cisco IOS software. For more information, see the following guides:
Note
•
Cisco Software Activation Conceptual Overview chapter in the Cisco IOS Software Activation
Configuration Guide
•
Cisco Software Activation Tasks and Commands
•
Software Activation on Cisco Integrated Services Routers
•
Release Notes for Cisco Unity Express
If you have ordered a new router, it is shipped with the Cisco IOS software image and the corresponding
licenses for the packages and features that you specified preinstalled. You do not need to activate or
register the Cisco IOS software prior to use. The router stores the software license file on the flash
memory.
Overview of Software Activation of Cisco Unity Express
Beginning with Cisco Unity Express 7.1, a new type of license called CSL licensing is supported. With
CSL licenses, the mailbox license count includes both personal mailboxes and GDMs. The type of the
mailbox is determined when it is configured. Also, the call-agent is no longer specified using licenses
and can be configured either as part of post-install process or during bootup.
You can buy CSL licences for the following types of features:
•
Mailboxes
•
Ports
•
IVR
•
TimeCardView
As an example, if you purchase CSL licenses for 4 IVR sessions, 10 ports, and 265 mailboxes, then you
can use 6 ports for either the Auto-Attendant or voice mail, and 4 ports for IVR.
Note
You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto
attendant with basic IVR applications. IVR session licenses are only required if your application
contains advanced IVR features such as email, fax, database access or VXML scripts. Each IVR session
consumes one port and thus reduces the number of ports available for use by voicemail or auto-attendant
applications. Please carefully consider how many IVR session licenses you need and only install or
activate licenses for that number of IVR sessions.
If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and
auto-attendant applications will be disabled due to the lack of available ports. The show license status
application command will indicate this condition by stating the error message “voicemail disabled, ivr
session quantity (x) is equal to or exceeds available ports (Y)” where X is the number of IVR sessions
and Y is the number of ports. To change this condition, either reduce the number of IVR sessions via the
command license activate ivr sessions N (where N is less than the number of ports and may be zero to
deactivate all IVR sessions), or remove the IVR session licenses, or add more port licenses, and then
issue the reload command.
Software Activation of Cisco Unity Express
12
Software Activation of Cisco Unity Express 7.1 and Later Versions
Selecting which Features You Want
The number of “ports” licenses purchased can be used for both voicemail and auto-attendant calls. You do not
need to purchase any IVR port licenses if you are only planning on using voicemail and auto attendant. IVR
port licenses are required if your application contains IVR features such as email, fax or database access.
If you ordered a new network module with Cisco Unity Express 7.1 or later included, it is shipped with
the Cisco Unity Express image and the corresponding licenses preinstalled for the packages and features
that you specified. You do not need to activate or register the software prior to use. The network module
stores the software license file on the flash memory.
Otherwise, you must complete the following steps to install and activate Cisco Unity Express:
Step 1
Determine what functionality you want and which licenses you need.
For a detailed description, see the “Selecting which Features You Want” section on page 13.
Step 2
Obtain the appropriate CSL license file.
For a detailed description, see either the:
Step 3
•
“Obtaining Migration Licenses” section on page 16
•
“Obtaining New or Additional Licenses” section on page 19
Note
Typically, Step 3 and Step 4 are mutually exclusive.
Install the license and reload the device.
For a detailed description, see the “Installing Licenses” section on page 22.
Step 4
If you want to use evaluation licenses, you must activate the license.
For a detailed description, see the “Activating Evaluation Licenses” section on page 25.
Step 5
Configure the Call-Agent.
For a detailed description, see the “Configuring the Call-Agent” section on page 27.
Selecting which Features You Want
To determine which SKUs to use to get the CSL licenses for the features you want, consider the
following scenarios:
•
To perform an upgrade from Cisco Unity Express 7.0.x and earlier versions to version 7.1 or later,
for the same number of mailboxes, ports, and IVR sessions as before, see the following scenario:
Migrating to CSL Licenses, page 14
•
To increase the number of licenses for mailboxes, ports, IVR sessions, and TimeCardView users
after migration to version 7.1 is complete, see the following scenario:
Adding More Mailboxes, Ports, IVR Sessions, and TimeCardView Users, page 15
•
To get a CSL license for RMAs, see the following scenario:
RMA Licenses, page 16
•
To get a CSL license for rehosting, see the following scenario:
Rehosting Licenses, page 16
Software Activation of Cisco Unity Express
13
Software Activation of Cisco Unity Express 7.1 and Later Versions
Selecting which Features You Want
Migrating to CSL Licenses
When you upgrade to version 7.1 or later, you must replace your pre-CSL licenses with CSL licenses.
You are required to migrate your licenses for mailbox features and port features. If you purchased the
optional IVR features, you must also migrate your licenses for the IVR features. The migration
procedure for each of these types of licenses are described in a separate section below.
Note
If you are upgrading to the same of licensed features as before, the CSL licenses are free.
When you obtain licenses for features for Cisco Unity Express 7.1 or later, the licenses are available only
in the increments shown below. The following types of licenses are available:
Note
•
Mailboxes (available only in increments of five)
•
Ports (available only in increments of two)
•
IVR (available only in increments of two)
CSL licenses are the same for all supported devices. See the Release Notes for Cisco Unity Express for
a list of supported devices.
The corresponding SKUs for these licenses are:
•
FL-CUE-MBX-5
•
FL-CUE-PORT-2
•
FL-CUE-IVR-2
•
FL-TCV-USER-1
To migrate to CSL licenses, use the following procedure:
1.
Use the show software license command to determine which pre-CSL licenses you have.
The name of the pre-CSL licenses include the incremental quantity of the license. For example
SCUE-LIC-25CME.
2.
For mailboxes, add the number of GDMs (Group Delivery Mailboxes) that you will be using because
they were not included in the pre-CSL counts but are now being represented in the CSL counts.
3.
Divide the total number of pre-CSL licensed features by the incremental quantity represented in the
name of the appropriate CSL SKU.
For mailboxes, divide by five. For ports, divide by two. For IVR sessions, divide by two.
If the result is not a whole number, round up. This will give you the explicit quantity of CSL
incremental licenses that you need.
As an example, if you have the following pre-CSL licenses and you have 10 GDMs:
•
SCUE-LIC-100CCM
•
8 instances of SCUE-LIC-PORT-2
•
SCUE-IVR-S16
Software Activation of Cisco Unity Express
14
Software Activation of Cisco Unity Express 7.1 and Later Versions
Selecting which Features You Want
You will need to choose:
Note
•
22 instances of FL-CUE-MBX-5
•
8 instances of FL-CUE-PORT-2
•
8 instances of FL-CUE-IVR-2
For more information about the maximum number of ports your hardware supports, see the Release
Notes for Cisco Unity Express.
Where to Go Next
Continue with the “Using the Migration Portal” section on page 17 to use your SKU to obtain a new
license at no cost.
Adding More Mailboxes, Ports, IVR Sessions, and TimeCardView Users
When you buy licences for additional features on Cisco Unity Express 7.1 or later versions, the licences
are available only in the increments shown below. These licenses are the same for all supported devices.
See the Release Notes for Cisco Unity Express for a list of supported devices. The following types of
licenses are available:
•
Mailboxes (available only in increments of five)
•
Ports (available only in increments of two)
•
IVR (available only in increments of two)
•
TimeCardView users (available only in increments of one)
The corresponding SKUs for these licenses are:
•
FL-CUE-MBX-5
•
FL-CUE-PORT-2
•
FL-CUE-IVR-2
•
FL-TCV-USER-1
To determine the total quantity of licenses you need, multiply the incremental quantity from the name
of the CSL license with the explicit quantity of increments that you want to purchase. For instance,
FL-CUE-MBX-5 represents an incremental quantity of five mailboxes. If you select an explicit quantity
of four for the FL-CUE-MBX-5 feature, the total quantity will be five times four, or 20.
Note
For more information about the maximum number of ports your hardware supports, see the Release
Notes for Cisco Unity Express.
Where to Go Next
Continue with the “Obtaining New or Additional Licenses” section on page 19 to use your SKU to obtain
a CSL license.
Software Activation of Cisco Unity Express
15
Software Activation of Cisco Unity Express 7.1 and Later Versions
Obtaining Software Licenses
RMA Licenses
For RMA licenses, there is no need to determine which features are needed. You just need the Product
ID (PID) and Serial Number (SN) of the defective RMA devices.
Where to Go Next
Continue with the “Obtaining RMA Licenses” section on page 20 to use your SKU to obtain a CSL
license.
Rehosting Licenses
For rehosting licenses, there is no need to determine which features are needed. You just need the
Product ID (PID) and Serial Number (SN) of the source and destination devices of the rehost operation.
Where to Go Next
Continue with the “Obtaining Rehosting Licenses” section on page 21 to use your SKU to obtain a CSL
license.
Obtaining Software Licenses
See the following sections for scenarios for obtaining licenses:
•
Obtaining Migration Licenses, page 16
•
Obtaining New or Additional Licenses, page 19
•
Obtaining RMA Licenses, page 20
•
Obtaining Rehosting Licenses, page 21
Obtaining Migration Licenses
There are two methods of obtaining CSL migration licenses:
Note
•
Required Information, page 17
•
Using the Migration Portal, page 17
•
Using Cisco License Manager, page 17
There is no cost to obtain migration licenses for CSL.
Software Activation of Cisco Unity Express
16
Software Activation of Cisco Unity Express 7.1 and Later Versions
Obtaining Software Licenses
Required Information
To obtain CSL migration licenses you need to have the following information:
•
The SKU for the features that you need.
This is the information that you determined in the “Selecting which Features You Want” section on
page 13.
•
The Product ID (PID)
•
The Serial Number (SN) from the device.
Using the Migration Portal
Note
You must have a Cisco.com password to access some of the URLs in the following procedure.
Follow these steps to obtain a migration license for your existing Cisco Unity Express 7.1 features:
Step 1
Go to the licensing portal at www.cisco.com/go/license and click the link at the bottom of the page to go
to the license migration portal.
Step 2
On the router that is running the features that you want to migrate, enter the show inventory command
to see the corresponding product IDs and serial numbers.
Step 3
Enter the appropriate product ID and the serial number and click Continue.
The product ID is the type of Network Module that you are using, such as AIM-CUE.
Step 4
Use the drop-down menus to select the product family, product, and feature (SKU), then click Continue.
For the product, use the SKU that you determined in the previous section for the features that you want
to migrate.
Enter your registration information, including your company’s name and e-mail address, then click
Continue.
Step 5
Verify all of your license information and click Submit to receive the free CSL upgrade license file by
e-mail.
Step 6
Repeat the appropriate steps above for each device that is running features that you want to migrate.
Step 7
Copy the license file(s) to a FTP or TFTP server.
Where to Go Next
Continue with the “Installing Licenses” section on page 22 to install your CSL license.
Using Cisco License Manager
Cisco License Manager is a software application that assists you in obtaining licenses from Cisco,
deploying the licenses to the Cisco devices in your network, discovering the devices, and managing and
viewing your inventory of licenses and devices.
Software Activation of Cisco Unity Express
17
Software Activation of Cisco Unity Express 7.1 and Later Versions
Obtaining Software Licenses
Restrictions for Using Cisco License Manager
•
Cisco License Manager (CLM) only runs on a server with Windows XP.
•
Firewalls are not allowed between the Cisco License Manager server and a GUI client.
•
For device notification to be successful, ensure that the Cisco License Manager hostname exists in
the Domain Name Service (DNS) or that the device has the Cisco License Manager hostname and
IP address configured to receive messages.
Note
•
Note
For a summary of these commands, see the Getting Started with Cisco License Manager on
Windows XP guide. For detailed instructions about enabling Cisco License Agent on your
device, see the Cisco License Agent documentation.
Make sure that there is a valid connection from the Cisco License Manager server to Cisco.com.
For additional requirements and guidelines, see the Cisco License Manager Documentation on
Cisco.com.
Information About Using Cisco License Manager
For a network-wide deployment, the Cisco License Manager can automate all license-related work flows
by securely communicating to the licensing back-end fulfillment systems at Cisco.com and deploying
the obtained licenses to managed devices on a network-wide basis. The application also keeps an
inventory of deployed licenses and generates license reports.
You can use the Cisco License Manager application programming interface (API) to write programs for
your specific licensing tasks. Cisco License Manager runs on Windows XP and uses Java to connect to
Cisco.com and to Cisco devices.
For information about downloading and installing the free Cisco License Manager Client and Server
applications or ordering the optional Cisco License Manager software development kit (SDK), go to this
URL:
http://www.cisco.com/go/clm
Cisco License Manager supports devices running either the cryptographic universal software image or
the noncryptographic universal software images. If your router runs the cryptographic software image,
your router needs a device certificate to communicate with the Cisco License Manager server. For more
information, see these documents on Cisco.com:
http://www.cisco.com/en/US/products/ps7138/tsd_products_support_series_home.html
Where to Go Next
If you have not yet installed your license, continue with the “Installing Licenses” section on page 22.
Otherwise, continue with either the “Activating Evaluation Licenses” section on page 25 or
“Configuring the Call-Agent” section on page 27.
Software Activation of Cisco Unity Express
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Software Activation of Cisco Unity Express 7.1 and Later Versions
Obtaining Software Licenses
Obtaining New or Additional Licenses
There are two methods of obtaining CSL migration licenses:
•
Required Information, page 19
•
Using the Licensing Portal to Obtain Licenses for Additional Features or Applications, page 19
•
Using the Cisco License Manager to Obtain Licenses for Additional Features or Applications,
page 20
Required Information
To obtain new or additional CSL licenses you need to have the following information:
•
The SKU for the features that you need.
This is the informatory that you determined in the “Selecting which Features You Want” section on
page 13.
•
The Product ID (PID)
•
The Serial Number (SN) from the device.
Using the Licensing Portal to Obtain Licenses for Additional Features or Applications
Note
You must have a Cisco.com password to access some of the URLs in the following procedure.
Follow these steps to obtain additional licenses for Cisco Unity Express 7.1or later features:
Step 1
Go to www.cisco.com/go/ordering and choose one of the ordering processes (via partner, Cisco direct,
etc.) to order licenses. The SKU is used in the ordering process to specify the desired licenses for the
Cisco Unity Express features that you want. When you purchase a license, you will receive a product
activation key (PAK), which is an alphanumeric string that represents the purchase.
Step 2
To get your license file, return to the Cisco Product License Registration Portal at
www.cisco.com/go/license and enter the appropriate information.
You must enter the PAK and the unique device identifier (UDI) of the device where the license will be
installed. The UDI is printed on a label located on the back of most Cisco hardware devices or on a label
tray visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via
software using the show license udi command in privileged Exec mode. The UDI has two main
components: the product ID (PID) and the serial number (SN).
Step 3
Download the license file or receive the license file by e-mail.
Step 4
Repeat the appropriate steps above for each device you want to obtain a license.
Step 5
Copy the license file(s) to a FTP or TFTP server.
Software Activation of Cisco Unity Express
19
Software Activation of Cisco Unity Express 7.1 and Later Versions
Obtaining Software Licenses
Where to Go Next
If you have not yet installed your license, continue with the “Installing Licenses” section on page 22.
Otherwise, continue with either the “Activating Evaluation Licenses” section on page 25 or
“Configuring the Call-Agent” section on page 27.
Using the Cisco License Manager to Obtain Licenses for Additional Features or Applications
See the “Using Cisco License Manager” section on page 17.
Obtaining RMA Licenses
There are two methods of obtaining CSL RMA licenses:
•
Required Information, page 20
•
Using the Cisco License Manager to Obtain RMA Licenses, page 21
•
Using the Licensing Portal to Obtain RMA Licenses, page 20
Required Information
To obtain new or additional CSL licenses you need to have the following information:
•
The Product ID (PID)
•
The Serial Number (SN) from the device.
Using the Licensing Portal to Obtain RMA Licenses
Note
You must have a Cisco.com password to access some of the URLs in the following procedure.
Follow these steps to obtain additional licenses for Cisco Unity Express features:
Step 1
Go to the licensing portal at www.cisco.com/go/license and click the link for RMAs.
Step 2
Enter the unique device identifier (UDI) of the RMA device.
The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray
visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via software
using the show license udi command in privileged Exec mode. The UDI has two main components: the
product ID (PID) and the serial number (SN).
Step 3
Download the license file or receive the license file by e-mail.
Step 4
Repeat the appropriate steps above for each device you want to obtain a license.
Step 5
Copy the license file(s) to a FTP or TFTP server.
Step 6
See the “Where to Go Next” section on page 21.
Software Activation of Cisco Unity Express
20
Software Activation of Cisco Unity Express 7.1 and Later Versions
Obtaining Software Licenses
Using the Cisco License Manager to Obtain RMA Licenses
See the “Using Cisco License Manager” section on page 17, then see the “Where to Go Next” section
on page 21.
Where to Go Next
If you have not yet installed your license, continue with the “Installing Licenses” section on page 22.
Otherwise, continue with “Configuring the Call-Agent” section on page 27.
Obtaining Rehosting Licenses
There are two methods of obtaining CSL rehosting licenses:
•
Using the Cisco License Manager to Obtain RMA Licenses, page 21
•
Using the Licensing Portal to Obtain RMA Licenses, page 20
Information that you Need
To obtain new or additional CSL licenses you need to have the following information:
•
The Product ID (PID)
•
The Serial Number (SN) from the device.
•
Device credentials
Using the Licensing Portal to Obtain Rehosting Licenses
Note
You must have a Cisco.com password to access some of the URLs in the following procedure.
Follow these steps to obtain additional licenses for Cisco Unity Express features:
Step 1
Go to the licensing portal at www.cisco.com/go/license and click the link labeled Upload a Rehost
Ticket.
Step 2
Click the link labeled Look Up a License.
Step 3
Enter the unique device identifier (UDI) and credentials of the device, then click Continue.
The UDI is printed on a label located on the back of most Cisco hardware devices or on a label tray
visible on the front panel of field-replaceable motherboards. The UDI can also be viewed via software
using the show license udi command in privileged Exec mode. The UDI has two main components: the
product ID (PID) and the serial number (SN).
Step 4
Enter the rehost ticket and click Continue.
Step 5
Verify that the rehost ticket covers the correct features and click Continue.
Step 6
Enter the required information for the owner of the license and click Continue.
Step 7
Review all of the license information and click Submit.
Step 8
Download the license file or receive the license file by e-mail.
Software Activation of Cisco Unity Express
21
Software Activation of Cisco Unity Express 7.1 and Later Versions
Installing Licenses
Step 9
Repeat the appropriate steps above for each device you want to obtain a license.
Step 10
Copy the license file(s) to a FTP or TFTP server.
Step 11
See the “Where to Go Next” section on page 22.
Using the Cisco License Manager to Obtain Rehosting Licenses
See the “Using Cisco License Manager” section on page 17, then see the “Where to Go Next” section
on page 22.
Where to Go Next
If you have not yet installed your license, continue with the “Installing Licenses” section on page 22.
Otherwise, continue with either the “Activating Evaluation Licenses” section on page 25 or
“Configuring the Call-Agent” section on page 27.
Installing Licenses
There are two methods of installing licenses:
•
Using CLI Commands to Install Licenses, page 22
•
Using the Cisco License Manager to Install Licenses, page 24
Using CLI Commands to Install Licenses
After you obtain a license file from Cisco’s licensing portal and copy it to a FTP or TFTP server, use the
following CLI commands to install the license. Only the use of FTP is shown below.
SUMMARY STEPS
1.
license install ftp://username:password@ip_address/path/license_file
2.
reload
3.
enable
4.
show license all
5.
show license in-use
6.
show license status application
DETAILED STEPS
Step 1
license install ftp://username:password@ip_address/path/license_file.
Software Activation of Cisco Unity Express
22
Software Activation of Cisco Unity Express 7.1 and Later Versions
Installing Licenses
Use this command to install all of your licenses. As shown in the following example (which is truncated
for easier readability), the command initiates several actions that result in either the printing of an end
user license agreement with prompts to accept the agreement (for extension licenses only) or messages
indicating that the license is installed. When a license is successfully installed, a message will confirm
the installation and state whether or not the licensed feature is present in the current image.
service-module# license install ftp://192.1.1.53/lic/nme-159/nme-159.lic
Installing...Feature:VMIVR-IVR-SESS...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-VM-MBX...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:TCV-USER...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-PORT...Successful:Supported
License Note:
Application will evaluate this change upon next reload
4/4 licenses were successfully installed
0/4 licenses were existing licenses
0/4 licenses were failed to install
The installation process does not install duplicate licenses. The following message is displayed when
duplicate licenses are detected:
Installing...Feature:xxx-xxx-xxx...Skipped:Duplicate
Note
Step 2
Install all of your licenses before continuing to the next step.
reload
Use this command to reboot the module:
service-module# reload
Step 3
enable
Use this command to enter Privileged Exec Mode:
service-module# enable
Enter Your Password If Prompted.
Step 4
show license all
Use this command to display a summary of all of the licenses installed on your module:
service-module# show license all
StoreIndex: 0 Feature: VMIVR-PORT
License Type: Permanent
License State: Active, In Use
License Count: 4 / 4
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
Version: 1.0
Version: 1.0
Software Activation of Cisco Unity Express
23
Software Activation of Cisco Unity Express 7.1 and Later Versions
Installing Licenses
StoreIndex: 1 Feature: VMIVR-PORT
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Note
Step 5
Version: 1.0
Version: 1.0
If your module was shipped with Cisco Unity Express 7.1 or later, the output will display CSL-based
evaluation licenses, as shown above.
show license in-use
Use this command to display information about the licenses that are in use on your module:
service-module# show license in-use
StoreIndex: 0 Feature: VMIVR-PORT
License Type: Permanent
License State: Active, In Use
License Count: 4 /4
License Priority: Medium
StoreIndex: 1 Feature: VMIVR-VM-MBX
License Type: Permanent
License State: Active, In Use
License Count: 5 /5
License Priority: Medium
Step 6
Version: 1.0
Version: 1.0
show license status application application-name
Use this command to display information about the applications that are installed on your module. If you
do not supply an application name, information is displayed for voice mail and IVR.
service-module# show license status application
voicemail enabled: 4 ports, 4 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available
Using the Cisco License Manager to Install Licenses
See the “Using Cisco License Manager” section on page 17.
Where to Go Next
If you want to use an evaluation license, continue with the “Activating Evaluation Licenses” section on
page 25. Otherwise, continue with the “Configuring the Call-Agent” section on page 27.
Software Activation of Cisco Unity Express
24
Software Activation of Cisco Unity Express 7.1 and Later Versions
Activating Evaluation Licenses
Activating Evaluation Licenses
Starting with Cisco Unity Express 7.1, the software image includes evaluation licenses. These licenses
allow you to evaluate the feature before you purchase a permanent license, but they expire after a certain
amount of time. To see when a license will expire, use the show license evaluation command.
Cisco recommends that you install and activate the permanent licenses before the expiration of your
evaluation licenses. To install the permanent licenses, see the “Obtaining Software Licenses” section on
page 16 and the “Installing Licenses” section on page 22 section. Permanent licenses are activates
automatically when they are installed.
The following procedure includes commands that were introduced in version 7.1 and enable you to:
•
Display the evaluation licenses present on the service module
•
Activate the mailbox evaluation license, accept EULA
•
Activate the port evaluation license
•
Activate the IVR session evaluation license
•
Verify which evaluation licenses are active
1.
show license evaluation
2.
license activate voicemail mailboxes # of mailboxes to be activated
3.
license activate ports # of ports to be activated
4.
license activate ivr sessions # of ivr sessions to be activated
5.
license activate timecardview # of TimeCardView users to be activated
6.
reload
7.
show license in-use
SUMMARY STEPS
DETAILED STEPS
Step 1
show license evaluation
Use this command to display which evaluation licenses are on your system, as shown in the following
output:
service-module# show license evaluation
StoreIndex: 0 Feature: VMIVR-VM-MBX
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
StoreIndex: 1 Feature: VMIVR-PORT
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
StoreIndex: 2 Feature: VMIVR-IVR-SESS
License Type: Evaluation
Version: 1.0
Version: 1.0
Version: 1.0
Software Activation of Cisco Unity Express
25
Software Activation of Cisco Unity Express 7.1 and Later Versions
Activating Evaluation Licenses
License State: Active, Not in Use, EULA accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: Low
Step 2
license activate voicemail mailboxes # of mailboxes to be activated
Use this command to activate the license for mailboxes. It presents the End User License Agreement if
it was not accepted earlier, as shown in the following output:
service-module# license activate voicemail mailboxes 275
Evaluation licenses are being activated in the device for the following feature(s):
Feature Name: VMIVR-VM-MBX
PLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR
LICENSE KEY PROVIDED FOR ANY CISCO PRODUCT FEATURE OR USING SUCH
PRODUCT FEATURE CONSTITUTES YOUR FULL ACCEPTANCE OF THE FOLLOWING
TERMS. YOU MUST NOT PROCEED FURTHER IF YOU ARE NOT WILLING TO BE BOUND
BOUND BY ALL THE TERMS SET FORTH HEREIN.
You hereby acknowledge and agree that the product feature license
is terminable and that the product feature enabled by such license
may be shut down or terminated by Cisco after expiration of the
applicable term of the license (e.g., 30-day trial period). Cisco
reserves the right to terminate or shut down any such product feature
electronically or by any other means available. While alerts or such
messages may be provided, it is your sole responsibility to monitor
your terminable usage of any product feature enabled by the license
and to ensure that your systems and networks are prepared for the shut
down of the product feature. You acknowledge and agree that Cisco will
not have any liability whatsoever for any damages, including, but not
limited to, direct, indirect, special, or consequential damages related
to any product feature being shutdown or terminated. By clicking the
"accept" button or typing "yes" you are indicating you have read and
agree to be bound by all the terms provided herein.
ACCEPT? [y/n]? yes
License activation count saved for use at next reload
Step 3
license activate ports # of ports to be activated
Use this command to activate the license for ports. The output is similar to the output for activating the
license for mailboxes shown above.
service-module# license activate ports 4
Step 4
license activate ivr sessions # of ivr sessions to be activated
Use this command to activate the license for IVR sessions. The output is similar to the output for
activating the license for mailboxes shown above.
service-module# license activate ivr sessions 2
Step 5
license activate timecardview users
Use this command to activate the license for TimeCardView users. You must install the TimeCardView
add-on package before performing this step.
Step 6
reboot
Software Activation of Cisco Unity Express
26
Software Activation of Cisco Unity Express 7.1 and Later Versions
Configuring the Call-Agent
Step 7
show license in-use
Use this command to verify that the evaluation license is being active.
service-module# show license in-use
StoreIndex: 0 Feature: VMIVR-VM-MBX
License Type: Evaluation
License State: Active, In Use
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 3 days
Expiry date: Sun Jul 5 16:08:06 2009
License Count: 600 /275
License Priority: Low
Note
Version: 1.0
To disable mailboxes, ports, or IVR sessions after a reboot, use the no form of the appropriate license
activate command without specifying the quantity.
Configuring the Call-Agent
Beginning with Cisco Unity Express version 7.1 and the use of CSL licenses, the call agent is no longer
determined by the license.
However, you must configure the call agent by selection whether you are using Cisco Unified CME or
Cisco Unified Communications Manager, using one of the two following methods:
•
During the post-installation process
•
After the service module boots up using the call-agent command
These methods are explained in the following sections:
•
Configuring the Call-Agent During the Post-Installation Process, page 27
•
Configuring the Call-Agent After Bootup, page 28
Configuring the Call-Agent During the Post-Installation Process
The following output shows how to configure the call agent for Cisco Unified CME as part of the
post-installation process of the Cisco Unity Express 7.1 or later image.
Note
The post-installation process is not supported on all devices.
Would you like to manually adjust the system time (y,n)? no
executing app post_install
Enter Call Agent
1) Cisco Unified Communications Manager (CUCM) -- default
2) Cisco Unified Communications Manager Express (CUCME)
#? : 1
Setting Call Agent to CUCM
You can use the following show command to view the call-agent selection:
service-module# show call-agent
Call-agent:
CUCM
Software Activation of Cisco Unity Express
27
Software Activation of Cisco Unity Express 7.1 and Later Versions
Additional References
Configuring the Call-Agent After Bootup
The following output shows how to configure the call agent for Cisco Unified Communications Manager
after the service module boots up. Because this operation is not reversible, you should use this method
with caution.
service-module# call-agent ccm
!!!WARNING!!!: This operation will
a. permanently delete all non-local site related configuration
b. reboot the system automatically
This operation is not reversible.
Do you wish to continue[n]? : yes
Additional References
The following sections provide references related to the Cisco Software Activation feature.
Related Documents
Related Topic
Document Title
Cisco IOS Software Activation
Cisco IOS Software Activation home page
Cisco Software Activation Conceptual Overview chapter in the
Cisco IOS Software Activation Configuration Guide
Cisco IOS Software Activation Tasks and Commands
Software Activation on Cisco Integrated Services Routers
Software Activation Q&A for Cisco Integrated Services Routers
Cisco License Manager Documentation
Getting Started with Cisco License Manager on Windows XP
Cisco Unity Express installation and configuration
Cisco Unity Express Voice-Mail and Auto-Attendant CLI
Administrators’s Guide for 3.0 and later versions
Cisco Unity Express Command Reference for 3.0 and later versions
Release Notes for Cisco Unity Express
Cisco Unity Express Installation and Upgrade Guide
Software Activation of Cisco Unity Express
28
Software Activation of Cisco Unity Express 7.1 and Later Versions
Glossary
Technical Assistance
Description
Link
The Cisco Support website provides extensive online
resources, including documentation and tools for
troubleshooting and resolving technical issues with
Cisco products and technologies.
http://www.cisco.com/techsupport
To receive security and technical information about
your products, you can subscribe to various services,
such as the Product Alert Tool (accessed from Field
Notices), the Cisco Technical Services Newsletter, and
Really Simple Syndication (RSS) Feeds.
Access to most tools on the Cisco Support website
requires a Cisco.com user ID and password.
Glossary
Cisco License Manager—Software tool that provides a graphical user interface (GUI) to track and
manage licenses.
license file—File generated by Cisco licensing tools, which is used to install a license on product. The
license file contains of one or more license lines.
license key—A unique value that enables usage and entitlement for a set of Cisco IOS features.
license line—Characters arranged in a particular format that hold the license for a single feature within
it. A line has all the necessary fields and attributes that make it a valid, tamper-proof, and complete
license. A single line can exist independently.
license manager—An application used to keep track and manage licenses for customers.
license server—Software tool at the hardware manufacturing site that generates product licenses.
license storage—File that stores a collection of license lines. A license file exists on a licensed device
such as a router or a switch. This file exists in permanent storage.
node locked—The explicit binding of a unique license to a unique hardware platform. Node-locked
licenses are locked to one of the UDIs in the system. Non-node locked licenses are not locked to any
UDI.
PAK—Product Authorization Key, which is provided to customers when they order and purchase the
right to use a feature set for a particular platform. The PAK serves as a receipt and is used as part of the
process to obtain a license.
permissions file—Same as license line file.
perpetual license—License where use rights are permanent. These licenses can be used as long as
required.
persistence storage—This is a file that lives for the lifetime of the device that has a license and survives
image changes. This file should ideally exist in a write once storage area. The persistence file holds the
license history for that device, along with certain information about license removals, expiries, rehost,
and so on.
rehost—Process where a valid license is transferred from one platform to another. This implies the
license is no longer valid on the original platform.
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Software Activation of Cisco Unity Express 7.1 and Later Versions
Glossary
removable storage—Portable device used to store and access data such as compact Flash or USB.
RMA—Return Merchandise Authorization, which is the process whereby a customer returns a defective
product.
signature server—Generates the licenses for products and is found at Cisco manufacturing sites. Also
called a permission file generator.
SKU—Stock Keeping Unit, a unique, individual part number used to track and monitor inventory. A
Cisco software licensing SKU maps to one or more software features.
stack—A switch stack is a set of up to nine Catalyst 3750 switches connected through their StackWise
ports.
subscription-based licenses—Time-based licenses that require the subscriber to periodically renew or
the license will expire after an agreed-upon time.
SWIFT—Software Infrastructure and Fulfillment Technology, the Cisco licensing infrastructure that is
accessed via HTTPS over the Internet. The Cisco License Manager application interacts with the Cisco
licensing infrastructure on behalf of many devices. Customers can interact directly with the Cisco
licensing infrastructure service using Cisco IOS software commands.
UDI—Unique device identifier, which is a Cisco-wide schema to identify products. The UID contains
Product ID, Version ID, and Serial Number. The UDI does not change during deployment in the field.
Note that, when the term UDI is used in the context of licensing, it typically refers to only the Product
ID and Serial Number.
universal image—A single software image containing all Cisco IOS functionality levels. These levels
can be enabled by installing the appropriate license.
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