Cisco Unity Express 7.0 GUI Administrator
Guide
First released: May 1, 2006
Last updated: January 19, 2009
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Text Part Number: OL-14011-04
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DISCLAIMER: The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or
not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing
any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep
tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these
laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides
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Cisco Unity Express 7.0 GUI Administrator Guide
© 2009 Cisco Systems, Inc. All rights reserved.
CONTENTS
Cisco Unity Express Feature Roadmap
11
Platforms and Cisco IOS Software Images
11
Cisco Unity Express Feature List by Version
12
Overview of Cisco Unity Express Voice Mail and Auto Attendant
Contents
119
119
Recording an Auto-Attendant Greeting or Prompt File
Configuring Auto-Attendant Scripts
120
120
Networking Cisco Unity Express with Other Voice-Mail Systems
Administration Interfaces
120
121
Differences Between Cisco Unity Express and Cisco Unity
121
Interactions Between Cisco Unity Express and Other Cisco Call Platforms
122
Differences Between Cisco Unity Express and the Cisco Unified Call Platforms
Additional References 123
Obtaining Documentation, Obtaining Support, and Security Guidelines
Documents Related to Cisco Unity Express 123
MIBs 124
RFCs 124
123
123
Configuring the Cisco Unity Express Software Using the Initialization Wizard
Overview of the Initialization Wizard
125
Configuration Data Required for the Initialization Wizard
Activity Timer
125
126
128
Buttons on the Initialization Wizard Windows
129
Starting the Initialization Wizard for Cisco Unified CallManager
What To Do Next 144
Starting the Initialization Wizard for Cisco Unified CME
What To Do Next 156
Logging In and Out of Cisco Unity Express
Logging In to Cisco Unity Express
Logging Out of Cisco Unity Express
129
144
157
157
159
Cisco Unity Express 7.0 GUI Administrator Guide
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3
Contents
Cisco Unity Express Windows and Menus
161
Navigating Through the Cisco Unity Express GUI Windows
Cisco Unity Express Windows and Menus
Configure Menu 165
System Menu 166
Voice Mail Menu 167
IVR Menu 168
Administration Menu 168
Reports Menu 169
Help Menu 169
161
164
Cisco Unity Express Icons 170
Searching for Data: Find Icon 172
Alphabetizing Data: Sort Icon 173
What to Do Next
174
Sequence of Administrative Tasks
Online Help
175
Initial Tasks
175
Ongoing Tasks
177
As-Needed Tasks
Editor Express
Overview
175
178
181
181
Creating a New Script 182
Prerequisites 182
Procedure 183
Editing an Existing Editor Express Simple Script
Prerequisites 186
Procedure 186
Troubleshooting Cisco Unity Express
Backup or Restore Not Working
Incorrect Date and Time
Wrong GUI Layout
189
189
189
MWI Lights Not Working Properly
Configurations Disappear
186
190
190
190
Auto-Attendant Prompts
190
Index
Cisco Unity Express 7.0 GUI Administrator Guide
4
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Cisco Unity Express Feature Roadmap
Last Revised: December 20, 2008
This guide introduces you to the set of graphical interface screens and tasks for configuring,
administering, and maintaining Cisco Unity Express voice mail and auto attendant applications.
This guide does not require knowledge of command-line interface (CLI) commands.
Comparable CLI commands are described in the Cisco Unity Express VoiceMail and Auto Attendant CLI
Administrator Guide.
The focus of this guide is the Cisco Unity Express application. It does not provide information on
installation of Cisco routers, Cisco network modules, Cisco Unified Communications Manager Express
(Cisco Unified CME, formerly known as Cisco Unified CallManager Express), or
Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager). For more
information about those topics, see “Additional References” on page 23.
Use this guide after the Cisco Unity Express hardware and software are installed. See the
Cisco Unity Express 7.0 Installation and Upgrade Guide for the procedures to install Cisco Unity
Express.
This chapter contains the following sections:
•
Platforms and Cisco IOS Software Images, page 1
•
Cisco Unity Express Feature List by Version, page 2
Platforms and Cisco IOS Software Images
Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS
software commands. However, the Cisco Unity Express commands do not affect the Cisco IOS
configuration.
The Cisco Unity Express hardware modules and platforms do use the Cisco IOS command-line interface
(CLI) commands for their operation.
See the Release Notes for Cisco Unity Express Release 7.0 for detailed information about the
Cisco Unity Express hardware and software platforms.
Cisco Unity Express 7.0 GUI Administrator Guide
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1
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Note
We highly recommend attaching an uninterruptible power supply (UPS) to the router housing the
Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the
operation of the router and the Cisco Unity Express module. Consider the unit’s capacity and run time
because power consumption differs among Cisco platforms. Ideally, a UPS should include a signaling
mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the
router.
Cisco Unity Express Feature List by Version
Table 1 lists Cisco Unity Express features by release. Features that are introduced in a particular release
are available in that and subsequent releases.Table 1 also describes how to configure each feature using
the GUI, where applicable. For information about how to use the GUI, see the online help at:
Table 1
•
Configuring Cisco Unity Express 7.0 Using the GUI: Privilege Mode for Cisco Unified
Communications Manager Licenses
•
Configuring Cisco Unity Express 7.0 Using the GUI: Privilege Mode for Cisco Unified
Communications Manager Express Licenses
Cisco Unity Express Features by Version
Version
Features Introduced in That Version1
Feature Description
7.0
Authentication, Authorization, and
Accounting (AAA)
Expands on the authentication and
authorization functionality available
in previous releases. New features
include the ability to configure:
3.2
Centralized Cisco Unity Express
Feature Information
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
following options and the
online help:
•
Privileges
•
Accounting events logging
•
AAA policy
•
Console authentication
– Configure > AAA
•
Accounting server parameters
– Configure >
•
Authenticating server parameters
Enables Cisco Unity Express NME to
interoperate with up to ten
Cisco Unified CME systems.
Privileges
•
See the documentation for
Cisco Unified Messaging
Gateway 1.0.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
This feature cannot be
configured using the GUI.
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2
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
3.2
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Voice mailbox PINless login
Enables subscribers to log in to their
mailbox without a PIN. Access can be
configured to be allowed from either:
Nonsubscriber distribution lists
Banner support
Inclusion of envelope information in
SIP MWI notifications
3.1
Support for Cisco Unified
Communications Manager 6.1 and
4.3(1)
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
Enables you to add nonsubscribers to
distribution lists. This enables the
delivery of voice messages to people
who do not have a mailbox on the
system by using a single address to
reference a list of addresses when
sending the message.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > Distribution
Lists option and the online
help.
Enables you to configure a system
wide login banner that is displayed to
all users when they log in to the CLI
or GUI and prompts the user for
credentials.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
The voice mailbox owner’s
extension or E.164 number
•
Any phone
Enables you to determine whether
envelope information is included in
SIP MWI notifications
Cisco Unity Express 3.1.2 supports
interoperability with Cisco Unified
Communications Manager 4.3(1).
Cisco Unity Express 3.1 provides
interoperability with Cisco Unified
Communications Manager 6.1.
Support of additional languages
Feature Information
Provides support for several new
languages for voice-mail prompts.
See the documentation for
Cisco Unified
Communications Manager 6.1
and 4.3(1).
See the Release Notes for
Cisco Unity Express 3.1 for a
list of available languages.
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3
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Support for automatic registration
with Cisco Unified Messaging
Gateway 1.0
Provides automatic registration and
interoperability with Cisco Unified
Messaging Gateway 1.0, which
provides a tool for system
administrators to manage large
numbers of Cisco Unity Express
endpoints in a distributed network.
Support for storing historical reports
on remote sites
3.1
3.0
In release 3.0, historical reports about
call activities and application
activities on the system could only be
stored locally. Beginning with
release 3.1, the historical reports can
be stored on remote databases.
Feature Information
•
See the documentation for
Cisco Unified Messaging
Gateway 1.0.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
See the Cisco Unified
Communications Express
Historical Reporting
Client Configuration
Guide.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Administration >
Historical Reporting
option and the online help.
New voice mail subscriber feature
Provides voice-mail users with the
See the documentation for
option of searching a global directory Cisco Unified Messaging
if an extension is not found when
Gateway 1.0.
addressing a message by name or
number. This feature is only available
if the voice-mail system is running in
an environment managed by the Cisco
Unified Messaging Gateway.
Fax
Extends the convergence feature set to
include fax support. It allows both
inbound and outbound faxes.
Outbound faxes can be printed to the
fax machine.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
System > Fax Settings
option and the online help.
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4
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Cascading Message Notification
Extends the existing message
notification feature that was
introduced in 2.3(1). With this feature,
you can:
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > Message
Notification option and
the online help.
Enables Cisco Unity Express
subscribers to record live
conversations and store the recording
as a message in their mailbox. They
can then play it or forward it to
another subscriber or group of
subscribers.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > VM
Configuration option and
the online help.
Enables Cisco Unity Express
subscribers to make a phone call to a
voice message’s sender while
listening to the message, by pressing
4-4.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > VM
Configuration option and
the online help.
•
See the Cisco Unified
Communications Express
Historical Reporting
Client Configuration
Guide.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Administration >
Historical Reporting
option and the online help.
•
•
Live Record
3.0
Live Reply
Historical reports
Feature Information
Set up a series of cascading
notifications to recipients
Enable subscribers to define
time-based rules that determine
how the notification is cascaded
to other local subscribers.
Provides historical reports about call
activities and application activities on
the system.
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5
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Script Editor Express
Provides a simplified GUI that
enables you to create and modify
autoattendant scripts that can be
opened/viewed on the
Cisco Unity Express editor.
•
From the GUI: Use the
System > Scripts option
(click the New button) and
the online help.
Fixed holidays
Enables you to configure specific
dates as fixed or permanent holidays.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
System > Holiday
Settings option and the
online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > VM
Configuration option and
the online help.
Nonsubscriber message delivery
3.0
Enables Cisco Unity Express
subscribers to record a voice message
and send it to an external number or
nonsubscriber. The message can be
sent immediately or can be scheduled
to be sent in the future, up to 1 year in
advance.
New method of sending voice mail
Provides Cisco Unity Express script
developers with a new step: “Send
Voice Message.” It enables them to be
able to generate a message on the fly
by concatenating some prompts and
sending it to a Cisco Unity Express
subscriber.
Leaving multiple voice messages in
the same session
Enables callers to leave multiple voice
messages for the same or different
subscriber without having to be
transferred to the operator first.
Feature Information
No configuration is required
for this feature. For more
information, see the Cisco
Unity Express 3.0 Guide to
Writing and Editing Scripts.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Use of a voice-mail summary prompt Provides a system-wide configuration
during subscriber login
option to enable subscribers to hear a
summary of the new messages in the
corresponding General Delivery
Mailboxes (GDMs) during login.
Message properties (envelope)
customization
Enables you to customize voice mail
message playback preferences, such
as whether subscribers hear detailed
message properties when they retrieve
a message using the TUI.
Default addressing for sending a voice Enables you to specify whether voice
message
messages are addressed by name or
extension be default at the system
level for all features.
Restriction tables
3.0
Language support
You can now restrict access to the
functionality of these features:
•
Fax
•
Message notification
•
Nonsubscriber message delivery
•
Live reply
Enables you to install and use more
than one language concurrently on the
Cisco Unity Express module.
Feature Information
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
System > Restriction
Tables option and use the
online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
System > Language
Settings option and use
the online help.
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7
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Backup and restore using SFTP
Enhances the backup and restore
functionality to use the Secure File
Transfer Protocol (SFTP) for
transferring files to and from the
backup server. SFTP provides data
integrity and confidentiality that is not
provided by FTP.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Administration >
Backup/Restore option
and use the online help.
Enables you to authenticate the
backup server using the SSH protocol
before starting a backup/restore
operation.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
Backup Server Authentication Using
a SSH Host Key
Encryption and Signing of Backup
Content on the Server
Enables you to protect backed up
configuration and data files using
signing and encryption before the files
are transferred to the backup server.
Encrypting stored PINs
Before 3.0, PINs were stored as clear
text on the Cisco Unity Express
module. Now, they are encrypted.
Increased password and PIN
protection
Provides both temporary and
permanent lockout for passwords and
PINs to help prevent security
breaches.
Using HTTPS to access the GUI
You can use HTTPS to secure the
transmission of GUI pages between
the browser and the
Cisco Unity Express system.
Feature Information
No configuration is required
for this feature.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Configure > User
Defaults option and use
the online help.
No configuration is required
for this feature.
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Cisco Unity Express Features by Version
Version
Features Introduced in That Version1
Feature Description
3.0
PIN and Password History
Enables the system to track previous
PINs and passwords for all users and
prevent users from reusing old PINs
and passwords.
2.3
Feature Information
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Configure > User
Defaults option and use
the online help.
Support of additional languages
Provides support for several new
See the Release Notes for
languages for voice-mail prompts. For Cisco Unity Express 2.3 for a
Version 2.3, only one can be installed list of available languages.
on the system.
Increased system capacity
Provides support for increased
number of mailboxes, increased
number of remote and cached users,
larger storage capacity, and larger
number of public distribution lists.
Integrated Messaging
Message Notification
Cisco Unity Express voice-mail
subscribers can access and manage
their voice messages and e-mail using
an e-mail client on a single PC.
Cisco Unity Express can notify
voice-mail subscribers of new voice
messages on their cell phones, home
phones, work phones, numeric pagers,
text pagers, and e-mail inboxes.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > Integrated
Messaging option and the
online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > Message
Notification option and
the online help.
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
VoiceView Express
Cisco Unity Express voice-mail
subscribers can browse, listen,
manage, and send voice messages and
manage their mailbox options from
their Cisco Unified IP phone.
VoiceView Express supports only
Cisco Unified IP phones 7940, 7941,
7960, 7961, 7970, and 7971.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > VoiceView
Express option and the
online help.
Voice-mail subscribers can schedule
messages to be delivered at a future
time to subscribers on local or remote
systems.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Select a
group from the Configure
> Groups option and use
the online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Defaults > Voice Mail
option and use the online
help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
Future message delivery
Local broadcast privilege
2.3
Mailbox selection
Voice mail box mask
Voice-mail subscribers with this
privilege can send broadcast messages
only to other voice-mail subscribers
on the local system.
This configurable option specifies the
mailbox in which a voice message is
stored.
Permits Cisco Unity Express to send a
redirected incoming call from
Cisco Unified Communications
Manager 4.2 to the correct mailbox.
Feature Information
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Consulting call transfers (SIP Call
Control only)
Cisco Unity Express permits attended
and semiattended call transfer modes
in addition to blind transfers.
DTMF relay (SIP Call Control only)
MWI Notifications in Cisco SRST
mode
Mandatory message expiry
2.3
Handles incoming and outgoing
DTMF signals for SIP calls.
Cisco Unity Express includes the
MWI status update capability to SRST
mode.
Forces the subscriber to delete
messages when they expire.
Feature Information
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Voice Mail > Message
Waiting Indicators >
Settings option and use
the online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Defaults > Voice Mail
option and use the online
help.
Cisco Unity Express Script Editor
enhancements
Enhanced debugging procedures and
two new steps are available.
Cisco Unity Express 2.3 Guide
to Writing Auto-Attendant
Scripts
Cisco Unity Express GUI
enhancements
New configuration screens and
Cisco Unity Express 2.3 GUI
options are available through the
Administrator Guide
Cisco Unity Express GUI. These new
options as smimilar to most of the new
CLI commands.
AvT enhancements
Rerecording existing prompts and
returning the status of the alternate
greeting are new capabilities for the
AvT.
Cisco Unity Express 2.3 AvT
Administrator Guide
Cisco Unity Express 7.0 GUI Administrator Guide
OL-14011-04
11
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
2.2
2.1
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Feature Information
Support for
Cisco Unified Communications
Manager 4.2 and 5.0
Cisco Unity Express now supports
two new versions in addition to
Cisco Unified Communications
Manager 4.1. Previous versions are
not supported.
—
Change in AIM-CUE support.
Cisco Unity Express does not support —
the 512 MB AIM-CUE.
CISCO-UNITY-EXPRESS-MIB
Monitor the health, conduct
performance monitoring, data
collection, and trap management for
Cisco Unity Express voice mail and
auto attendant applications.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
Additional languages support.
Danish, U.K. English, Latin American Cisco Unity Express 2.3
Spanish, Italian, and Brazilian
Installation and Upgrade
Portuguese were added as choices for Guide
the default language of the telephone
user interface (TUI) system prompts
and greetings.
Distribution lists.
Create public and private distribution
lists of local and remote subscribers
for sending messages to more than
one subscriber.
Broadcast messages.
Privileged subscribers can send
messages to all subscribers on the
network.
•
From the GUI: Use the
Voice Mail > Distribution
Lists option and the online
help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Configure > Groups
option and the online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Cisco Unity Express 7.0 GUI Administrator Guide
12
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Cisco Unity Express Features by Version
Version
Features Introduced in That Version1
Feature Description
2.1
Schedules for holidays and business
hours.
Create schedules of holidays and
business hours to automatically play
alternate auto attendant greetings to
callers.
Feature Information
•
From the GUI: Use
Voice Mail > Holidays
Settings and Voice Mail >
Business Hours Settings
and the online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Defaults > User option
and the online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Permits playing of caller
identification information as part of
the message envelope for new
incoming voice mail messages.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Addition of remote subscribers to the Adds frequently called remote
local directory.
subscribers to the local directory,
which permits local subscribers to
address voice mail messages to
remote subscribers using
dial-by-name and to receive spoken
name verification of the remote
subscriber address.
•
From the GUI: Use the
Configure > Remote
Users option and the
online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Support for vCard information from
remote subscribers.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Increased security for passwords and
PINs.
Support for caller ID information in
incoming messages.
Simple auto-attendant script.
Set minimum lengths and expiry times
for passwords and personal
identification numbers (PINs).
Permits vCard information from
remote subscribers to update their
directory entries.
Simple aa_simple.aef script is
available for handling alternate,
holiday, and business hours greetings.
Cisco Unity Express 7.0 GUI Administrator Guide
OL-14011-04
13
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
2.1
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Undelete voice messages.
Permits subscribers to restore a voice Cisco Unity Express
mail message that was deleted during Voice-Mail System User’s
the current voice message retrieval
Guide
session.
Restore to factory defaults.
Permits the administrator to reset the
entire system to the factory default
values.
Increased port density.
Repurposing of general delivery
mailboxes (GDMs)
Feature Information
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
Network modules with 512 MB of
SDRAM now support 16 voice ports.
Advanced integration modules
(AIMs) running at 300 MHz now
support 6 ports on new router
platforms.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
GDMs may be repurposed as personal
mailboxes, which expands the
personal mailbox capacity of each
license level.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Cisco Unity Express 7.0 GUI Administrator Guide
14
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Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Cisco Unity Express Features by Version
Version
Features Introduced in That Version1
Feature Description
2.0
Support for multiple languages
Multiple languages are available in
—
the telephone user interface (TUI) and
auto-attendant prompts.
Streamlined software upgrade process Modified upgrade process to reduce
installation time.
Feature Information
Cisco Unity Express 2.3
Installation and Upgrade
Guide
Increased storage on the AIM
AIM flash storage capacity can be
increased from 512 MB to 1 GB and
the 1 GB flash can support 14 hours of
voice-mail message storage.
Housing Cisco Unity Express and
Cisco Unified CME software on
different routers
Cisco Unity Express software
—
installed on a router communicates
with Cisco Unified CME installed on
a different router.
Networking across multiple sites
Voice Profile for Internet Mail
version 2 (VPIMv2) support for
voice-mail messaging interoperability
between Cisco Unity Express sites
and between Cisco Unity Express and
Cisco Unity with NonDelivery
Record (NDR) for networked
messages and blind addressing.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
Support for Cisco Unified
Communications Manager Version
3.3(3),3.3(4), and 4.0(1)
Capability of auto detecting the
Cisco Unified Communications
Manager JTAPI version on a remote
system for handling call control and
user import functionality.
—
1.1.2
NTP server configuration support
New commands permit configuration
of the NTP server.
•
1.1
Advanced integration module (AIM)
card
AIM card with network connectivity
through the PCI interface, and access
to Cisco IOS software and the console
using back-to-back Ethernet through
the parallel interface. No external
interfaces or cabling is required.
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Installing Advanced
Integration Modules in
Cisco 2600 Series, Cisco 3600
Series, and Cisco 3700 Series
Routers
Cisco Unity Express 7.0 GUI Administrator Guide
OL-14011-04
15
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Cisco Unity Express Features by Version
Version
Features Introduced in That Version1
1.1
Custom auto-attendant script creation Script editor creates custom scripts
Cisco Unity Express 2.3 Guide
using the Cisco Unity Express script for handling incoming calls to the
to Writing Auto-Attendant
automated attendant (AA). Activating Scripts
editor
a custom script deactivates the default
auto-attendant script that ships with
Cisco Unity Express. The default
script cannot be modified. The
network module (NM) and the
advanced integration module (AIM)
support up to four customized
autoattendants.
Feature Description
Alternate auto-attendant greetings and Recording of alternate AA greetings
prompts
and prompts that can be uploaded or
downloaded as needed. These
alternate greetings and prompts are in
addition to the default greetings and
prompts that ship with
Cisco Unity Express. The NM
supports up to 50 alternate prompts.
The AIM supports up to 25 alternate
prompts.
1.0
Feature Information
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI.
Access to a greeting management
system from the telephone user
interface (TUI)
Access from the TUI to a greeting
management system (GMS) for
recording alternate greetings and
prompts. Subscribers with
administrative privileges have access
to the GMS.
Cisco Unity Express Voice
Mail System Quick Start Guide
Linux-based software
Linux-based software installed on a
—
module card that is installed in the
Cisco Unified Communications
Manager router. (See the Note in the
“Platforms and Cisco IOS Software
Images” section on page 1 regarding a
UPS device.) The software includes
the operating system, application
software, and ordered license
information.
Network module card
Network module card with access to
Cisco IOS software using
back-to-back Ethernet and console.
No external interfaces or cabling is
required.
Cisco Unity Express 7.0 GUI Administrator Guide
16
OL-14011-04
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
1.0
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Orderable license packages
Four orderable license packages. A
license must be ordered for each
voice-mail system. See Release Notes
for Cisco Unity Express 3.0 for the
system capacities available with each
license.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
Spare modules
Includes factory installed software
and license. Upgrades to larger
capacity require purchase of a license
and download of the license file.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
License upgrades and downgrades
Upgrades or downgrades from one
license size to another.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
Two administrative interfaces
Two administrative interfaces. (See
the “Administration Interfaces”
section on page 21.)
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
This feature cannot be
configured using the GUI..
Feature Information
Integrated GUI with
Cisco Unified CME
An integrated administration GUI for Cisco Unity Express 2.3 GUI
both Cisco Unity Express and
Administrator Guide
Cisco Unified CME. The integrated
interface permits configuration of
some Cisco Unified CME parameters,
such as telephones and extensions.
Bulk provisioning of multiple sites
Bulk provisioning of multiple sites
using CLI scripts not provided by
Cisco Unity Express. Systems are
administered individually.
Cisco Unity Express 2.3 Guide
to Writing Auto-Attendant
Scripts
System access anywhere in the IP
network
Systems accessible anywhere on the
IP network. If the
Cisco Unity Express installer uses
TFTP, the site running the installer
must be closely located to the TFTP
server. All other functions use FTP,
which allows the servers to be
anywhere in the IP network.
—
Cisco Unity Express 7.0 GUI Administrator Guide
OL-14011-04
17
Cisco Unity Express Feature Roadmap
Cisco Unity Express Feature List by Version
Table 1
Version
Cisco Unity Express Features by Version
Features Introduced in That Version1
Feature Description
Manual backup and restore
Manual backup and restore using an
FTP server located anywhere in the
customer network.
System reports and log files for
troubleshooting
Reports are available from the
Cisco Unity Express GUI screens. All
troubleshooting reports and files are
available using the
Cisco Unity Express CLI commands.
Feature Information
•
From the GUI: Use the
Administration >
Backup/Restore menu
option and the online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
•
From the GUI: Use the
Reports > System menu
option and the online help.
•
From the CLI: See
Cisco Unity Express
VoiceMail and Auto
Attendant CLI
Administrator Guide.
1. Features that are introduced in a particular version are available in that and subsequent versions.
Cisco Unity Express 7.0 GUI Administrator Guide
18
OL-14011-04
Overview of Cisco Unity Express Voice Mail and
Auto Attendant
Last Revised: June 28, 2007
The Cisco Unity Express voice-mail and auto-attendant applications work with
Cisco Unified Communications Manager Express or Cisco Unified Communications Manager to
provide small- and medium-sized companies with the capability to:
Note
•
Create and maintain voice mailboxes for onsite or remote telephone subscribers. The maximum
number of mailboxes depends on the hardware module and license agreement purchased for
Cisco Unity Express. See Recording an Auto-Attendant Greeting or Prompt File, page 20 for the
system limits.
•
Record and upload messages for callers to hear when they dial the company’s telephone number and
prompts to guide the callers to specific extensions or employees.
Cisco Unified Communications Manager Express (Cisco Unified CME) was formerly known as
Cisco Unified CallManager Express). Cisco Unified Communications Manager was formerly known as
Cisco Unified CallManager.
Guidelines and procedures for installing and upgrading the Cisco Unity Express software are described
in the Cisco Unity Express 7.0 Installation and Upgrade Guide.
Contents
•
Recording an Auto-Attendant Greeting or Prompt File, page 20
•
Configuring Auto-Attendant Scripts, page 20
•
Networking Cisco Unity Express with Other Voice-Mail Systems, page 20
•
Administration Interfaces, page 21
•
Differences Between Cisco Unity Express and Cisco Unity, page 21
•
Interactions Between Cisco Unity Express and Other Cisco Call Platforms, page 22
•
Differences Between Cisco Unity Express and the Cisco Unified Call Platforms, page 23
•
Additional References, page 23
Cisco Unity Express 7.0 GUI Administrator Guide
OL-14011-04
19
Overview of Cisco Unity Express Voice Mail and Auto Attendant
Recording an Auto-Attendant Greeting or Prompt File
Recording an Auto-Attendant Greeting or Prompt File
Two methods are available to create auto-attendant greeting and prompt files:
•
Create a .wav file with the following format: G.711 u-law, 8 kHz, 8 bit, Mono. The file cannot be
larger than 1 MB (about 2 minutes). After recording the greeting, use the GUI option Voice Mail >
Prompts > Upload or Cisco Unity Express CLI ccn copy command to copy the file in to the
Cisco Unity Express system. See the GUI online help (OLH) or the Cisco Unity Express 7.0
CLI Administrator Guide for the upload procedure.
•
Use the AvT on the TUI to record the greeting or prompt. Dial the AvT telephone number and select
the option to record a greeting. When finished recording, save the file. AvT automatically saves the
file in Cisco Unity Express.
The AvT prompt filename has the format UserPrompt_DateTime.wav, for example:
UserPrompt_11152003144055.wav. You may want to use CLI commands or GUI options to rename
the file with a meaningful name.
Cisco recommends using the AvT on the TUI to record greetings and prompts because the AvT
provides higher sound quality compared to .wav files recorded using other methods.
Configuring Auto-Attendant Scripts
Cisco Unity Express provides a set of auto-attendant prompts and a process, called a script, for handling
callers’ responses to the prompts. You can modify this script so that specific caller responses are handled
in a different way. For example, callers can be directed to leave a voice message in a specific mailbox if
they call after business hours.
Use the Microsoft Windows software-based script editor software that comes with Cisco Unity Express
to modify the script or create a new script. See the Cisco Unity Express 7.0 Guide to Writing
Auto-Attendant Scripts for guidelines and procedures.
The file cannot be larger than 256 KB.
After creating the script file, save the file on your PC. Use the CLI interface or the GUI option
Voice Mail > Scripts to upload the script file to the auto-attendant application.
Networking Cisco Unity Express with Other Voice-Mail Systems
Cisco Unity Express supports the capability to network Cisco Unity Express with a voice-mail system
located at a different site. Subscribers can send and receive messages from subscribers on remotely
located, compatible voice-mail systems configured on Cisco Unified Communications Manager or
Cisco Unified CME call control platforms. Supported configurations include:
•
Cisco Unity Express to Cisco Unity Express
•
Cisco Unity to Cisco Unity Express
•
Cisco Unity Express to Cisco Unity
For more information about configuring the networking capability, choose the Administration >
Network Locations and the Configure > Remote Users options and use the online help.
Cisco Unity Express 7.0 GUI Administrator Guide
20
OL-14011-04
Overview of Cisco Unity Express Voice Mail and Auto Attendant
Administration Interfaces
Administration Interfaces
Cisco Unity Express offers two administration interfaces:
•
Graphical user interface (GUI)—This user-friendly, web-based interface permits administration of
all voice-mail and auto-attendant functions.
The GUI is targeted for administrators familiar with web-based applications and who have little or
no experience with Cisco IOS command structure.
•
Command-line interface (CLI)—This text-based interface has the same administration and
configuration capabilities as the GUI. Installation, upgrade, and troubleshooting functions are
available only through the CLI commands. The administrator accesses this interface through a
Telnet session to the router.
The CLI is targeted for installers, resellers, support personnel, and others familiar with Cisco IOS
command structure and routers. For them, accessing the system using the CLI may be easier than
using the GUI, especially for troubleshooting, scripting, and bulk provisioning of many sites. See
the Cisco Unity ExpressVoiceMail and Auto Attendant CLI Administrator Guide for more
information about CLI configuration.
The GUI and CLI are accessible from a PC or server anywhere in the IP network. To access the GUI, use
Microsoft Internet Explorer 6.0 or a later release. See “Logging In and Out of Cisco Unity Express” on
page 57. Cisco Unity Express does not support any other browser. To access the CLI, Telnet to the router
and use the service-module command.
Differences Between Cisco Unity Express and Cisco Unity
Cisco Unity Express is not the same application as Cisco Unity, although both of them are in the Cisco
family of voice messaging products. They differ as follows:
•
Cisco Unity is usually deployed in a central location that can be networked with multiple sites.
Cisco Unity Express can be deployed in standalone locations that serve the local subscribers.
However, a Cisco Unity Express system can be administered from any location that has IP
connectivity with the router that houses the Cisco Unity Express application. If several sites in a
network use Cisco Unity Express, they can be administered individually from a single PC or server.
The administrator opens a browser on a PC or server to the GUI at each site or opens a Telnet session
to the CLI at each site.
•
Cisco Unity supports 100 or more mailboxes, and Cisco Unity Express supports 250 or fewer
mailboxes.
•
Cisco Unity has a larger set of features than does Cisco Unity Express.
Cisco Unity Express uses Cisco Unity4.0.5 voice-mail prompt recordings and prompt flow, which
provides the voice-mail subscriber with the same voice-mail look-and-feel.
Cisco Unity Express 7.0 GUI Administrator Guide
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21
Overview of Cisco Unity Express Voice Mail and Auto Attendant
Interactions Between Cisco Unity Express and Other Cisco Call Platforms
Interactions Between Cisco Unity Express and Other Cisco Call
Platforms
Cisco Unified CME and Cisco Unified Communications Manager are the software that control the
telephony functions. Cisco Unified CME and Cisco Unified Communications Manager accept incoming
and outgoing calls to your network and decide where the calls should be sent.
Cisco Unity Express accepts SIP calls from Cisco Unified CME and JTAPI calls from Cisco Unified
Communications Manager. Cisco Unity Express accepts H.323 and Media Gateway Control Protocol
(MGCP) calls if Cisco Unified Communications Manager routes them over the JTAPI interface.
Cisco Unity Express is an application that enhances Cisco Unified CME and Cisco Unified
Communications Manager by providing the voice messaging and automated attendant capabilities. The
Cisco Unity Express module contains the voice-mail and auto-attendant software. During the system
installation process, the installer inserts this module into platform router.
Cisco Unified CME and Cisco Unified Communications Manager have databases of information that
contain such elements as the telephone hardware identifications, extension numbers associated with the
telephones, users on the system, logins, routing destinations, call handling features, and other
system-wide parameters.
The Cisco Unity Express database contains information about the voice mailboxes, directory numbers
associated with voice mailboxes, auto-attendant prompts, and voice messages.
The Cisco Unity Express and Cisco Unified CME databases are synchronized to ensure that calls are
handled correctly and voice messages are received and stored properly. The Cisco Unity Express and
Cisco Unified Communications Manager databases are not automatically synchronized.
The integrated Cisco Unity Express and Cisco Unified CME administration GUI allows you to configure
the voice-mail and auto-attendant parameters and some of the Cisco Unified CME parameters, such as
extensions and telephones.
As you go through the initialization and configuration procedures for either platform, be sure to save
your data so that all databases have current information.
If the WAN link goes down between Cisco Unified Communications Manager and Cisco Unity Express,
Cisco Unity Express will not be able to accept calls from Cisco Unified Communications Manager.
However, the Session Initiation Protocol (SIP) subsystem on the Cisco Unity Express module can accept
calls from the Cisco Survivable Remote Site Telephony (SRST) engine in the router containing the Cisco
Unity Express module. Voice-mail and auto-attendant applications will function properly. Message
waiting indicator (MWI) lights will not be updated. After the WAN link becomes active, Cisco Unity
Express will detect it and register back with the Cisco Unified Communications Manager server.
Cisco Unity Express 7.0 GUI Administrator Guide
22
OL-14011-04
Overview of Cisco Unity Express Voice Mail and Auto Attendant
Differences Between Cisco Unity Express and the Cisco Unified Call Platforms
Differences Between Cisco Unity Express and the Cisco Unified
Call Platforms
Although Cisco Unity Express works closely with Cisco Unified CME and Cisco Unified
Communications Manager, they are not the same applications, and they differ as follows:
•
Cisco Unified CME and Cisco Unified Communications Manager require a web administrator to
configure platform parameters and other system components. Cisco CME and Cisco Unified
Communications Manager users and administrators are stored in their respective platform databases.
Cisco Unified CME and Cisco Unified Communications Manager do not treat their web
administrators as telephone users.
Cisco Unity Express permits configured Cisco Unified CME and Cisco Unified Communications
Manager users to be copied into the Cisco Unity Express database.
•
Cisco Unity Express allows only uppercase letters A to Z, lowercase letters a to z, digits 0 to 9, and
the characters underscore (_), dot (.), and dash (-) in user IDs. Any Cisco Unified CME or
Cisco Unified Communications Manager user IDs that contain other characters cannot be copied
into the Cisco Unity Express database. User IDs must start with a letter.
•
User IDs and passwords are case sensitive.
Additional References
The following sections provide references related to Cisco Unity Express.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s
New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Documents Related to Cisco Unity Express
See Cisco Unity Express Documentation, By Version for links to documents related to Cisco Unity
Express.
Cisco Unity Express 7.0 GUI Administrator Guide
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23
Overview of Cisco Unity Express Voice Mail and Auto Attendant
Additional References
MIBs
MIBs
MIBs Link
•
CISCO-UNITY-EXPRESS-MIB
•
CISCO-VOICE-CONNECTIVITY-MIB
•
CISCO-VOICE-APPLICATIONS-OID-MIB
•
CISCO-PROCESS-MIB
•
SNMPv2-MIB
•
IF-MIB
•
IP-MIB
•
SYSAPPL-MIB
To locate and download MIBs for selected platforms, Cisco IOS
releases, and feature sets, use Cisco MIB Locator found at the
following URL: http://www.cisco.com/go/mibs
RFCs
RFCs
Title
1869
SMTP Service Extensions
1893
Enhanced Mail System Status Codes
2045
Multipurpose Internet Mail Extensions Part One: Format of Internet
Message Bodies, RFC
2421
Voice Profile for Internet Mail - Version 2
2821
Simple Mail Transfer Protocol
2833
RTP Payloads for DTMF Digits, Telephony Tones and Telephony
Signals
3261
SIP: Session Initiation Protocol
3501
Internet Message Access Protocol - Version 4rev1
Cisco Unity Express 7.0 GUI Administrator Guide
24
OL-14011-04
Configuring the Cisco Unity Express Software
Using the Initialization Wizard
Last Revised: July 25, 2006
The initialization wizard tool is available as a convenience for configuring system and subscriber
parameters. It uses the graphical user interface (GUI) to populate screens with parameter values. Run it
after the Cisco Unity Express software installation is complete.
If the parameters have been configured with command-line interface (CLI) commands, you do not have
to run the initialization wizard.
This chapter describes the initial configuration process and contains the following sections:
Note
•
Overview of the Initialization Wizard, page 25
•
Configuration Data Required for the Initialization Wizard, page 26
•
Activity Timer, page 28
•
Buttons on the Initialization Wizard Windows, page 29
•
Starting the Initialization Wizard for Cisco Unified CallManager, page 29
•
Starting the Initialization Wizard for Cisco Unified CME, page 44
You must use Microsoft Internet Explorer 6.0 or later as the web browser. Cisco Unity Express does not
support any other browser.
Overview of the Initialization Wizard
The initialization wizard is a software tool with a series of windows that help you configure
Cisco Unity Express.
Some of the information shown in the wizard windows comes from system parameters configured during
the installation of the Cisco Unified CallManager or Cisco Unified CallManager Express
(Cisco Unified CME) system, including:
•
Telephone subscribers and their extensions
•
IP address for the primary Cisco Unified CME router
•
Message waiting indicator (MWI) on and off telephone numbers
Cisco Unity Express 7.0 GUI Administrator Guide
OL-14011-04
25
Configuring the Cisco Unity Express Software Using the Initialization Wizard
Configuration Data Required for the Initialization Wizard
•
IP address for the Cisco Unified CallManager primary server. IP addresses for the secondary and
tertiary servers appear if they are configured on Cisco Unified CallManager.
•
User ID and password for web access to Cisco Unified CallManager
•
JTAPI user ID and password
The remaining wizard information consists of default values calculated by Cisco Unity Express or values
you must supply, including:
•
Cisco Unity Express administrator user ID and password
•
Subscribers who should be assigned mailboxes
•
Primary extension for each subscriber, especially for subscribers who have more than one extension
•
Subscribers who will be assigned administrative privileges
•
Size of a new mailbox
•
Maximum length of a voice-mail message
•
Length of time a message can be stored on the system
•
Whether passwords and personal identification numbers (PINs) are required for new subscribers
•
Telephone numbers for accessing the voice-mail system, the auto-attendant system, the operator,
and the AvT
These values are described in more detail in the next section, “Configuration Data Required for the
Initialization Wizard”.
When you finish entering all the data required in the wizard windows, the system updates the
Cisco Unity Express and Cisco Unified CallManager databases with this new information. At that point,
you can log in to the system and add or modify the information for any subscriber, mailbox, or system
component.
Configuration Data Required for the Initialization Wizard
A series of windows appear that require the following information:
•
(Required) To start the initialization wizard, you need the IP address of the module that contains the
Cisco Unity Express application.
•
(Required) Your Cisco Unity Express administrator user ID and password.
Cisco Unity Express requires an administrator to configure the router and other system components.
During the software installation process, the designated installer created a user ID and password that
are used to log in to Cisco Unity Express software.
Cisco Unity Express does not categorize this administrator as a telephone subscriber.
•
(Required) The IP address of the primary Cisco Unified CallManager server. IP addresses for the
secondary and tertiary servers are optional.
•
(Required) The user IDs and passwords for the Cisco Unified CallManager JTAPI user and web user.
•
(Required) The name, user ID, and extension number for each telephone subscriber, whether each
subscriber will require a voice mailbox, and which subscribers will be identified as administrators.
Administrators have full access to all the voice-mail and auto-attendant parameters.
Nonadministrative voice-mail subscribers have limited access to system configuration tasks.
Subscribers may have been configured in the Cisco Unified CallManager. You may copy some or all
of these subscribers to the Cisco Unity Express database.
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Configuration Data Required for the Initialization Wizard
Some subscribers or extensions may not require a voice mailbox. For example, a lobby extension, a
conference room extension, or a visitor office extension should not be assigned a mailbox. Review
the purpose of each extension carefully so that mailbox storage space is used efficiently.
•
(Required) The policy for handling passwords and personal identification numbers (PINs).
Note
You must determine the level of security for your voice-mail system. Requiring new
subscribers to have a password to access the GUI and a PIN to access their voice mailbox
helps discourage unauthorized personnel from gaining entry to the system or to another
subscriber’s mailbox. However, not assigning a password and PIN makes it easier for a
subscriber to enter the system or mailbox the first time.
Decide whether Cisco Unity Express should generate a random password and a random PIN for each
new subscriber or if the password and PIN should be blank. In either case, each new subscriber and
each subscriber copied from Cisco Unified CallManager must change the password and the PIN
when logging in to the system for the first time.
•
(Optional) The default language that the subscriber hears when accessing the voice-mail system.
Although Cisco Unity Express supports several languages, only one can be installed on the system.
See the Release Notes for Cisco Unity Express 7.0 for a list of available languages.
•
(Optional) The default mailbox size.
The mailbox size represents the total number of seconds from all messages stored in a subscriber’s
mailbox. Cisco Unity Express calculates a default value based on the maximum number of
mailboxes and the maximum storage space on the system. You can change the size value for
individual subscribers who require more or less storage space than the default.
•
(Optional) The default message length.
The message size represents the maximum number of seconds for any message stored in a voice
mailbox. Callers who try to leave a longer message will be disconnected when the maximum time
is reached. Cisco Unity Express calculates a default value based on the default storage space for a
mailbox. You can change the length value for individual subscribers who require longer messages
than the default.
•
(Optional) The default message storage time.
The message storage time is the number of days for which the system will save old messages. As a
message approaches this storage time, the system alerts the subscriber to resave or delete the
message. If the subscriber takes no action when the maximum storage time is reached, the system
deletes the message.
•
(Required) Telephone numbers for:
– Voice-mail system
Subscribers dial the voice-mail system telephone number to retrieve their voice messages.
– Voice-mail operator extension
While in the voice-mail system, subscribers dial the voice-mail operator extension number to
reach the voice-mail operator.
– Auto attendant
Callers dial the auto-attendant telephone number to reach the auto-attendant system.
– Auto-attendant operator extension
The auto-attendant application dials the auto-attendant operator extension number when a caller
presses “0” for the operator.
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Activity Timer
– Administration via Telephone (AvT) number
Administrators dial the AvT number to access the AvT to modify or create prompts and
greetings.
Caution
The voice-mail telephone number, auto-attendant telephone number, and AvT number must be unique
values. If they are not, a subscriber who tries to call the operator while in the voice-mail system will be
directed back to the voice-mail system or the AvT. Also, an outside caller who presses the button for the
operator might be connected to the voice-mail system or the AvT.
•
(Optional) SIP MWI notification mechanism—Cisco Unity Express supports three mechanisms for
generating MWI notifications that maintain current MWI status:
– outcall—This is available only from Cisco Unified CallManager Express to Cisco Unity
Express. Outcall does not work between Cisco Unity Express and a Cisco Unified CallManager
system.
– sub-notify—This is available for both Cisco Unified CME and Cisco Unified CallManager in
Cisco SRST mode.
After an ephone-dn is configured with the sub-notify option, Cisco Unified CallManager
Express sends a Subscribe message to Cisco Unity Express to register the phone for MWI
notifications. When a new voice message arrives in the voice mailbox for the ephone-dn,
Cisco Unity Express updates the MWI status. If Cisco Unity Express does not receive the
Subscribe message for the ephone-dn, Cisco Unity Express will not update the MWI status
when a new message arrives.
To use the sub-notify option, Cisco Unified CallManager Express must configure each
ephone-dn that is registered to receive MWI notifications. See the Cisco Unity Express 7.0 CLI
Administrator Guide for more information.
– unsolicited —This is available for both Cisco Unified CallManager Express and
Cisco Unified CallManager in Cisco SRST mode.
The unsolicited option does not require Cisco Unified CME to send a subscription request for
each ephone-dn to Cisco Unity Express for MWI notifications. Cisco Unity Express sends
Notify messages to Cisco Unified CME whenever the voice mailbox for any ephone-dn receives
a new message. In this way, the MWI status reflects the current voice mailbox message status.
To use the sub-notify option, Cisco Unified CallManager Express must configure each
ephone-dn that is registered to receive MWI notifications. See the Cisco Unity Express 7.0 CLI
Administrator Guide for more information.
Activity Timer
The system has a timer that checks if the GUI is being used. If the GUI has been started and no windows
or fields are accessed for short time, the system displays the following window shortly before the timer
expires.
If you do not click Resume, the system will cancel your activity and log you off the GUI. Data that was
not saved is lost. Be sure to have all the appropriate configuration information available while you run
the initialization wizard.
The Activity Timer is set for 10 minutes and cannot be configured to another value.
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Buttons on the Initialization Wizard Windows
Buttons on the Initialization Wizard Windows
Table 2 describes the buttons used only on the initialization wizard windows. None of the other GUI
windows use them.
Table 2
Initialization Wizard Window Buttons
Button
Purpose
Back
Click to return to a previous window.
Next
Click to move to the next window.
Finish
Click to end the initialization procedure and save the data to the databases.
Cancel
Click to stop the initialization procedure. Your data entries will not be
saved.
Help
Click to open a help window with information about the fields in the
window.
Starting the Initialization Wizard for Cisco Unified CallManager
Note
If you are using Cisco Unified CallManager 5.0 or a later version, verify that the AXL service
is active. To do this, go to the Cisco Unified CallManager serviceability website, click Tools >
Service Activation. Look for Cisco AXL Web service.
Follow these steps to begin the initialization wizard for Cisco Unified CallManager systems.
Step 1
On your PC, open your web browser (Microsoft Internet Explorer 6.0 or later is preferred).
Step 2
In the Address box, enter http://a.b.c.d, where a.b.c.d is the IP address of the module.
The Authentication window appears:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
Step 3
In the User Name field, enter the user ID for the Cisco Unity Express administrator. The user ID is
case-sensitive; be sure to type the user ID with correct upper- and lowercase letters.
Note
This administrator ID and the password were created by the designated installer during the
software installation process. This ID is used only for logging in to Cisco Unity Express and is
not considered a telephone subscriber.
Step 4
Tab to or click the Password field and enter the password for the Cisco Unity Express administrator. The
password is case-sensitive; be sure to type the password with correct upper- and lowercase letters.
Asterisks (*) will appear for each character in the password.
Step 5
Click Login.
The Cisco Unity Express window appears:
The following options are available from this window:
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Starting the Initialization Wizard for Cisco Unified CallManager
Step 6
•
View current settings—Use this option to display several system parameters that were defined
when the Cisco Unified CallManager software was installed. See Step 6 below.
•
Run Initialization Wizard—Use this option to start the initialization wizard configuration
procedure. See Step 8 below.
•
Skip Initialization Wizard and Log off—Use this option only if you are using the
Cisco Unity Express CLI command interface to configure the system parameters.
•
Log off (Run Initialization Wizard later)—Use this option to log off the system without starting
the initialization wizard. You may run the initialization wizard at a later time.
To display the current settings for system parameters, click View current settings.
The Current Settings window appears:
Note
These values were configured in the Cisco Unified CallManager application. They cannot be
changed from this window. Run the initialization wizard to change the values.
Step 7
Click Cancel to close this window. The Cisco Unity Express window appears again.
Step 8
To start the initialization wizard, click Run Initialization Wizard.
The CallManager Login window appears:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
Step 9
The IP address of the Cisco Unified CallManager server appears in the Primary CallManager field. If
this value is not correct, enter the correct IP address.
Step 10
(Optional) The Secondary CallManager field is optional. To use a secondary
Cisco Unified CallManager server, enter the IP address of the server.
Step 11
(Optional) The Tertiary CallManager field is optional. To use a tertiary Cisco Unified CallManager
server, enter the IP address of the server.
Step 12
In the Web User Name field, enter the user ID for the Cisco Unified CallManager web administrator.
Step 13
In the Web Password field, enter the password for the Cisco Unified CallManager web administrator.
Step 14
In the JTAPI User Name field, enter the user ID for the Cisco Unified CallManager JTAPI user.
Step 15
In the JTAPI Password field, enter the password for the Cisco Unified CallManager JTAPI user.
Step 16
Click Next.
The Import CCM Users window appears:
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Starting the Initialization Wizard for Cisco Unified CallManager
Use this window to copy user data configured on Cisco Unified CallManager to the Cisco Unity Express
database. When this window first appears, no users are shown.
Step 17
Do one of the following:
•
To add subscribers later, go to Step 27.
•
To add subscribers now, click Add.
The CallManager User Search window appears:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
When this window first appears, no subscribers are displayed.
Step 18
Enter a maximum of 200 user IDs of Cisco Unified CallManager subscribers who should be imported.
Separate the user IDs with a space, comma, tab, or carriage return.
Step 19
Click Find.
A status window appears while Cisco Unity Express searches for the subscribers’ data:
When the search is complete, the Search Results window appears:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
This window displays the results of the search. Subscribers found in the Cisco Unified CallManager
database have check boxes next to their user IDs.
Step 20
If you scroll through the list and do not see one or more subscribers that you need, click Back to Search
and repeat Step 17 to Step 19.
Step 21
After you find one or more subscribers that you want to copy to Cisco Unity Express, do one of the
following:
Step 22
•
To copy all the subscribers in the display, click the check box next to User ID. This places a check
mark in the box next to each user ID.
•
To copy some of the subscribers, click the check box next to the specific user IDs.
Click Add to Import List.
The Import CCM Users window appears with the list of subscribers:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
Table 3 describes the columns in this window:
Table 3
Import Users Window Columns
Column
Description
User ID
ID of the telephone subscriber
Extension(s)
Extension or extensions assigned to the subscriber
Primary
Subscriber’s extension that is assigned to the voice mailbox
Mailbox
Option for creating a mailbox for the subscriber
Administrator
Option for assigning one or more subscribers the permission to configure the
parameters for the Cisco Unity Express system
You can copy any or all of those subscribers into the Cisco Unity Express database. A check mark
automatically appears next to each username.
Note
Step 23
Copy at least one of the subscribers, and designate one as the administrator. When the
initialization process is complete, copy the user’s ID and password. You will need this to log
back in to Cisco Unity Express.
All the subscribers in the list are copied to the Cisco Unity Express database unless you remove the check
marks next to the user IDs. In the column to the left of the usernames, do one of the following:
•
To copy all the subscribers in the list to the Cisco Unity Express database, leave the check marks as
they are and go to Step 24.
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Starting the Initialization Wizard for Cisco Unified CallManager
•
Step 24
To remove a check mark, click the check box next to each user ID that should not be copied to the
Cisco Unity Express database. Subscribers who are not in the Cisco Unity Express database will not
have a voice mailbox.
In the Primary column, use the drop-down menu to select a primary extension for that subscriber.
The primary extension is the mailbox for receiving, saving, and retrieving voice-mail messages. If no
primary extension is designated for a subscriber, that subscriber cannot receive, save, or retrieve
voice-mail messages.
In this field, None means that none of the displayed extensions for the subscriber is the primary
extension. You can designate a mailbox for this subscriber now, but the subscriber cannot access it until
you configure the subscriber’s primary extension at a later time.
Step 25
In the Mailbox column, do one of the following:
•
To create mailboxes for each of the subscribers, click the check box next to Mailbox. This places a
check mark in each subscriber’s box in the column. Cisco Unity Express creates the mailboxes when
the initialization process is complete.
Note
•
Step 26
To create mailboxes for specific subscribers, click the check box in the Mailbox column for each
subscriber who should have a mailbox.
In the Administrator column, do one of the following:
Note
Step 27
Clicking this check box creates a mailbox for all subscribers displayed in the list. If you
selected specific subscribers in Step 23, do not check this box.
Administrators have access to all system configuration and maintenance capabilities.
•
To allow all subscribers to configure the Cisco Unity Express system, click the check box next to
Administrator. If you selected specific subscribers in Step 23, do not check this box.
•
To allow specific subscribers to configure the system, click the check box in the Administrator
column next to each subscriber who should have this permission.
Click Next.
The Defaults window appears:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
The values shown in this window are Cisco Unity Express default values. These values impact all
subscribers and mailboxes in the voice-mail system.
Step 28
The Language field indicates the language used for all voice-mail system messages and prompts heard
by the telephone subscriber. Although Cisco Unity Express supports several languages, only one can be
installed on the system. See the Release Notes for Cisco Unity Express 7.0 for a list of available
languages.
Step 29
In the Password & PIN options fields, do the following:
Caution
You must determine the level of security for your voice-mail system. Requiring a new subscriber to have
a password to access the GUI and a PIN to access the voice mailbox helps discourage unauthorized
personnel from gaining entry to the system or to another subscriber’s mailbox. However, not assigning
a password and PIN makes it easier for a subscriber to enter the system or mailbox the first time. Decide
whether Cisco Unity Express should generate a random password and a random PIN for each new
subscriber or if the password and PIN should be blank. In either case, the subscriber is required to change
the password and the PIN when logging in to the system for the first time.
•
The default is to generate a random password for each subscriber. To leave the password blank for
all new subscribers, click the Blank password radio button.
•
The default is to generate a random PIN for each subscriber. To leave the PIN blank for all new
subscribers, click the Blank PIN radio button.
The values in the next three fields are automatically assigned to all new mailboxes.
Step 30
In the Mailbox Size field, enter the maximum number of seconds of stored messages allowed for each
mailbox.
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Starting the Initialization Wizard for Cisco Unified CallManager
Step 31
In the Maximum Caller Message Size field, enter the number of seconds for the maximum length of
any message stored in the voice-mail system.
Step 32
In the Message Expiry Time field, enter the number of days for which old messages are stored. When
a message has been stored for this length of time, the subscriber can resave it or delete it.
Step 33
Click Next.
The Call Handling window appears. If these fields were not previously configured using the Cisco Unity
Express CLI commands, they will be blank.
Caution
The Voice Mail Number field, Auto Attendant Access Number field, and Administration via
Telephone field must contain different values. If they do not, a subscriber who tries to call the operator
while in the voice-mail system will be directed back to the voice-mail system or the AvT. Also, an
outside caller who tries to get to the operator will be connected to the voice-mail system or the AvT.
Step 34
In the Voice Mail Number field, enter the telephone number that subscribers dial to retrieve their voice
messages. The telephone number should not have spaces, dashes, or periods.
Step 35
In the Voice Mail Operator Extension field, enter the telephone extension for the voice-mail operator.
A voice-mail subscriber dials this extension to reach the operator.
Step 36
In the Auto Attendant Access Number field, enter the telephone number that callers dial to access the
auto attendant.
Step 37
In the Auto Attendant Operator Extension field, enter the telephone extension for the auto-attendant
operator. Auto attendant dials this extension when the caller presses “0” for the operator.
Step 38
In the Administration via Telephone Number field, enter the telephone number or extension that
administrators dial to access the AvT. (Administrators access the AvT to modify or create prompts and
greetings.)
Step 39
(Optional) In the SIP MWI Notification Mechanism field, choose one of the notification options:
sub-notify or unsolicited.
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
Step 40
Click Next.
If any two of the Voice Mail Number, Auto Attendant Access Number, and Administration via
Telephone Number fields have the same number, a system error message appears:
Step 41
Click OK and repeat Step 34 to Step 40.
The first of two Commit windows appears:
The second window displays the current values of the initialization parameters. Use the scroll bar to view
the other parameters. At this point, none of these values are saved to the Cisco Unity Express database.
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
Step 42
If any value is incorrect, click Back to return to the appropriate window and change the value.
Step 43
When all the values are correct, click the check box next to Finally to save the values.
Step 44
Click Finish to complete the initialization.
The default values are stored in the Cisco Unity Express database. The Administrators group is created.
Note
You can change any of these parameters by using other menu options described in
“Cisco Unity Express Windows and Menus” on page 64.
The Initialization Wizard Status window appears:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CallManager
Table 4 describes the fields in this window.
Note
If Failed appears in any of the status fields, contact the person who installed your system for
assistance.
Table 4
Initialization Wizard Status Window Fields
Field
Description
User ID
Login ID of each subscriber copied from the Cisco Unified
CallManager database.
Password
Password generated for each user ID. If you selected Blank
Password in the Defaults window, this column is blank.
PIN
PIN generated for each user ID. If you selected Blank PIN in the
Defaults window, this column is blank.
Defaults
Status of mailbox size, message length, message expiration time,
password and PIN generation, and MWI on and off numbers.
User Creation
Status of creating the selected Cisco Unified CallManager
subscribers in the Cisco Unity Express database.
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Starting the Initialization Wizard for Cisco Unified CallManager
Table 4
Step 45
Step 46
Field
Description
Voicemail application creation
Status of initializing the voice-mail system and storing the
voice-mail system telephone number.
Administration via Telephone
application creation
Status of initializing the AvT application and storing the AvT
telephone number.
Auto Attendant application
creation
Status of initializing the auto-attendant application and storing
the auto-attendant telephone number.
JTAPI provider
Status of registering the JTAPI user ID and password with
Cisco Unified CallManager.
CTI Ports
Status of updating Cisco Unified CallManager with the CTI ports
and associated route points.
Save to startup configuration
Status of saving the options and values entered in the initialization
wizard fields to the startup configuration database.
Copy the user IDs and passwords for the subscribers. Keep them in a secure location.
•
Use the administrator’s user ID and password to log back in to Cisco Unity Express.
•
Give these user IDs and passwords to the subscribers so that they can log in to their voice mailboxes.
Do one of the following:
Note
Step 47
Initialization Wizard Status Window Fields (continued)
You must reload Cisco Unity Express to update the databases with the subscribers and values
entered in the initialization wizard.
•
Click Logout to exit the initialization wizard. Cisco Unity Express and Cisco Unified CallManager
do not update their databases with the values entered in these windows.
•
Click Reload Unity Express to update the Cisco Unity Express and Cisco Unified CallManager
databases. A verification window appears:
Do one of the following:
– Click OK to start the reload. As the databases are updated, the window may pause or the
Logged Out window may appear but may not respond for a short time.
– Click Cancel to continue without reloading.
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CME
The Logged Out window appears:
Step 48
Click Login again to enter the GUI administration environment.
See the “Logging In and Out of Cisco Unity Express” on page 57 to change your password and to start
Cisco Unity Express.
What To Do Next
Begin configuring the Cisco Unity Express applications and components. See the “Sequence of
Administrative Tasks” on page 75 or the Cisco Unity Express 7.0 CLI Administrator Guide.
Starting the Initialization Wizard for Cisco Unified CME
Follow these steps to begin the initialization wizard for Cisco Unified CME systems.
Step 1
On your PC, open your web browser (Microsoft Internet Explorer 6.0 or later is preferred).
Step 2
In the Address box, enter http://a.b.c.d, where a.b.c.d is the IP address of the module.
The Authentication window appears:
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Starting the Initialization Wizard for Cisco Unified CME
Step 3
In the User Name field, enter the user ID for the Cisco Unity Express administrator. The user ID is
case-sensitive; be sure to type the user ID with correct upper- and lowercase letters.
Note
This administrator ID and the password were created by the designated installer during the
software installation process. This ID is used only for logging in to Cisco Unity Express and is
not considered a telephone subscriber.
Step 4
Tab to or click the Password field and enter the password for the Cisco Unity Express administrator. The
password is case-sensitive; be sure to type the password with correct upper- and lowercase letters.
Asterisks (*) will appear for each character in the password.
Step 5
Click Login.
The Cisco Unity Express window appears:
The following options are available from this window:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CME
Step 6
•
View current settings—Use this option to display several system parameters that were defined
when the Cisco Unified CME software was installed. See Step 6 below.
•
Run Initialization Wizard—Use this option to start the initialization wizard configuration
procedure. See Step 8 below.
•
Skip Initialization Wizard and Log off—Use this option only if you are using the
Cisco Unity Express CLI command interface to configure the system parameters.
•
Log off (Run Initialization Wizard later)—Use this option to log off the system without starting
the initialization wizard. You may run the initialization wizard at a later time.
To display the current settings for system parameters, click View current settings.
The Current Settings window appears:
These values were configured during the Cisco Unified CME application installation. They cannot be
changed from this window. Run the initialization wizard to change the values.
Step 7
Click Cancel to close this window. The Cisco Unity Express window appears again.
Step 8
To start the initialization wizard, click Run Initialization Wizard.
The CallManager Express Login window appears with the IP address of the Cisco Unified CME host
router appears in the Hostname field. This value was configured during the Cisco Unified CME
installation and cannot be changed here.
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CME
Step 9
In the User Name field, enter the Cisco Unified CME web administrator user ID.
Step 10
In the Password field, enter the Cisco Unified CME web administrator password.
Step 11
Click Next.
The Import CCME Users window appears:
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Configuring the Cisco Unity Express Software Using the Initialization Wizard
Starting the Initialization Wizard for Cisco Unified CME
Use this window to copy subscriber data configured on Cisco Unified CME to the Cisco Unity Express
database. This window displays any subscribers configured as of the date when the Cisco Unified CME
software was installed. You can copy any or all of those subscribers in to the Cisco Unity Express
database. A check mark automatically appears next to each username.
Table 5 describes the columns in this window:
Table 5
Step 12
Import Users Window Columns
Column
Description
User ID
ID of the telephone subscriber
Extension(s)
Extension or extensions assigned to the subscriber
Primary
Subscriber’s extension that should be assigned to the voice
mailbox
Mailbox
Option for creating a mailbox for the subscriber
Administrator
Option for assigning one or more subscribers the permission to
configure the parameters for the Cisco Unity Express system
Set CFNA/CFB
Option for enabling the Call Forward No Answer/Call Forward
Busy feature for the subscriber
Do one of the following:
• If no subscribers are displayed, go to Step 18. Configure subscribers after the initialization process
is completed.
• If any subscribers are listed, go to Step 13.
Step 13
Step 14
All the subscribers in the list are copied to the Cisco Unity Express database unless you remove the check
marks next to the user IDs. In the column to the left of the usernames, do one of the following:
•
To copy all the subscribers in the list to the Cisco Unity Express database, leave the check marks as
they are and go to Step 14.
•
To remove a check mark, click the check box next to each user ID that should not be copied to the
Cisco Unity Express database. Subscribers who are not in the Cisco Unity Express database will not
have a voice mailbox.
In the Primary column, use the drop-down menu to select a primary extension for that subscriber.
The primary extension is the mailbox for receiving, saving, and retrieving voice-mail messages. If no
primary extension is designated for a subscriber, that subscriber cannot receive, save, or retrieve
voice-mail messages.
In this field, None means that none of the displayed extensions for the subscriber are the primary
extension. You can designate a mailbox for this subscriber now, but the subscriber cannot access it until
you configure the subscriber’s primary extension at a later time.
Step 15
In the Mailbox column, do one of the following:
•
To create a mailbox for all subscribers, click the check box next to Mailbox. This places a check
mark in each subscriber’s box in the column. Cisco Unity Express creates the mailbox when the
initialization process is complete.
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Note
•
Step 16
Step 18
To create a mailbox for specific subscribers, click the check box in the Mailbox column for each
subscriber who should have a mailbox.
In the Administrator column, do one of the following:
Note
Step 17
Checking this box creates a mailbox for all subscribers displayed in the list. If you selected
specific subscribers in Step 13, do not check this box.
Administrators have access to all system configuration and maintenance capabilities.
•
To allow all subscribers to configure the Cisco Unity Express system, click the check box next to
Administrator. If you selected specific subscribers in Step 13, do not check this box.
•
To allow specific subscribers to configure the system, click the check box in the Administrator
column next to each subscriber who should have this permission.
In the Set CFNA/CFB field, do one of the following:
•
To allow all subscribers to have the Call Forward No Answer/Call Forward Busy capability enabled,
click the check box next to Set CFNA/CFB. If you selected specific subscribers in Step 13, do not
check this box.
•
To allow specific subscribers to have the Call Forward No Answer/Call Forward Busy capability,
click the check box in the Set CFNA/CFB column next to each subscriber who should have this
permission.
Click Next.
The Defaults window appears. The values shown in this window are Cisco Unity Express default values.
These values affect all subscribers and mailboxes in the voice-mail system.
The Language field indicates the language used for all voice-mail system messages and prompts heard
by the telephone subscriber. Although Cisco Unity Express supports several languages, only one can be
installed on the system. See the Release Notes for Cisco Unity Express 7.0 for a list of available
languages.
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Starting the Initialization Wizard for Cisco Unified CME
Step 19
Caution
In the Password & PIN options fields, do the following:
You must determine the level of security for your voice-mail system. Requiring a new subscriber to have
a password to access the GUI and a PIN to access the voice mailbox helps discourage unauthorized
personnel from gaining entry to the system or to another subscriber’s mailbox. However, not assigning
a password and PIN makes it easier for a subscriber to enter the system or mailbox the first time. Decide
whether Cisco Unity Express should generate a random password and a random PIN for each new
subscriber or if the password and PIN should be blank. In either case, the subscriber is required to change
the password and the PIN when logging in to the system for the first time.
•
The default is to generate a random password for each subscriber. To leave the password blank for
all new subscribers, click the radio button Blank password.
•
The default is to generate a random PIN for each subscriber. To leave the PIN blank for all new
subscribers, click the radio button Blank PIN.
The values in the next three fields are automatically assigned to all new mailboxes.
Step 20
In the Mailbox Size field, enter the maximum number of seconds of stored messages allowed for each
mailbox.
Step 21
In the Maximum Caller Message Size field, enter the number of seconds for the maximum length of
any message stored in the voice-mail system.
Step 22
In the Message Expiry Time field, enter the number of days for which old messages are stored. When
a message has been stored for this length of time, the subscriber can resave it or delete it.
Step 23
Click Next.
The Call Handling window appears. If these fields were not previously configured using the Cisco Unity
Express CLI commands, they will be blank.
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Starting the Initialization Wizard for Cisco Unified CME
Caution
The Voice Mail Number field, Auto Attendant Access Number field, and Administration via
Telephone Number field must contain different values. If they do not, then a subscriber who tries to call
the operator while in the voice-mail system will be directed back to the voice-mail system or the AvT.
Also, an outside caller who tries to get to the operator will be connected to the voice-mail system or the
AvT.
Step 24
In the Voice Mail Number field, enter the telephone number that subscribers dial to retrieve their voice
messages. The telephone number should not have spaces, dashes, or periods.
Step 25
In the Voice Mail Operator Extension field, enter the telephone extension for the voice-mail operator.
A voice-mail subscriber dials this extension to reach the operator.
Step 26
(Optional) In the Auto Attendant Access Number field, enter the telephone number that callers dial to
access the auto attendant.
Step 27
(Optional) In the Auto Attendant Operator Extension field, enter the telephone extension for the
auto-attendant operator. Auto attendant dials this extension when the caller presses “0” for the operator.
Step 28
(Optional) In the Administration via Telephone Number field, enter the telephone number or
extension that administrators dial to access the AvT. (Administrators access the AvT to modify or create
prompts and greetings.)
Step 29
(Optional) In the SIP MWI Notification Mechanism field, choose one of the notification options:
outcalling, sub-notify, or unsolicited.
Step 30
(Optional) In the MWI on Number field, enter a different extension. The system uses this extension
together with the subscriber’s extension to turn on the subscriber’s MWI light.
Step 31
(Optional) In the MWI off Number field, enter a different extension. The system uses this extension
together with the subscriber’s extension to turn off the subscriber’s MWI light.
Step 32
Click Next.
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Starting the Initialization Wizard for Cisco Unified CME
If any two of the Voice Mail Number, Auto Attendant Access Number, and Administration via
Telephone Number fields have the same number, a system error message appears:
Step 33
Click OK and repeat Step 24 to Step 32.
The first of two Commit windows appears:
The second window displays the current values of the initialization parameters. Use the scroll bar to view
the other parameters. At this point, none of these values are saved to the Cisco Unity Express database.
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Step 34
If any value is incorrect, click Back to return to the appropriate window and change the value.
Step 35
When all the values are correct, click the check box next to Finally to save the values.
Step 36
Click Finish to complete the initialization.
The default values are stored in the Cisco Unity Express database. The Administrators group is created.
Note
You can change any of these parameters by using other menu options described later in this
guide.
The Initialization Wizard Status window appears:
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Starting the Initialization Wizard for Cisco Unified CME
Table 6 describes the fields in this window.
Note
If Failed appears in any of the status fields, contact the designated installer for your system for
assistance.
Table 6
Initialization Wizard Status Window Fields
Field
Description
User ID
Login ID of each subscriber copied from the Cisco Unified CME
database.
Password
Password generated for each user ID. If you selected Blank
Password in the Defaults window, this column is blank.
PIN
PIN generated for each user ID. If you selected Blank PIN in the
Defaults window, this column is blank.
Defaults
Status of mailbox size, message length, message expiration time,
password and PIN generation, and MWI on and off numbers.
User Creation
Status of creating the selected Cisco Unified CME subscribers in
the Cisco Unity Express database.
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Table 6
Step 37
Step 38
Field
Description
Mailbox Creation
Status of creating voice mailboxes for the selected subscribers.
Voicemail application creation
Status of initializing the voice-mail system and storing the
voice-mail system telephone number.
Auto Attendant application
creation
Status of initializing the default auto-attendant application and
storing the auto-attendant telephone number.
Administration via Telephone
application creation
Status of initializing the AvT application and storing the AvT
telephone number.
MWI application creation
Status of initializing the MWI application and storing the MWI
extension numbers.
IOS CLI update
Status of updating the corresponding Cisco IOS CLI commands
with the options and values entered in the initialization wizard
fields, including the enabling of the CFNA/CFB feature on
specified extensions.
Save to startup configuration
Status of saving the options and values entered in the initialization
wizard fields to the startup configuration database.
Copy the user IDs and passwords for the subscribers. Keep them in a secure location.
•
Use the administrator’s user ID and password to log back in to Cisco Unity Express.
•
Give these user IDs and passwords to the subscribers so that they can log in to their voice mailboxes.
Do one of the following:
Note
Step 39
Initialization Wizard Status Window Fields (continued)
You must reload Cisco Unity Express to update the databases with the subscribers and values
entered in the initialization wizard.
•
Click Logout to exit the initialization wizard. Cisco Unity Express and Cisco Unified CME do not
update their databases with the values entered in these windows.
•
Click Reload Unity Express to update the Cisco Unity Express and Cisco Unified CME databases.
A verification window appears:
Do one of the following:
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Starting the Initialization Wizard for Cisco Unified CME
– Click OK to start the reload. As the databases are updated, the window may pause or the
Logged Out window may appear and may not respond for a short time.
– Click Cancel to continue without reloading.
The Logged Out window appears:
Step 40
Click Login again to enter the GUI administration environment.
See “Logging In and Out of Cisco Unity Express” on page 57 to change your password and to start Cisco
Unity Express.
What To Do Next
Begin configuring the Cisco Unity Express applications and components. See the “Sequence of
Administrative Tasks” on page 75 or the Cisco Unity Express 7.0 CLI Administrator Guide.
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Last updated: May 1, 2006
This chapter describes processes for logging in and logging out and contains the following sections:
Note
•
Logging In to Cisco Unity Express, page 57
•
Logging Out of Cisco Unity Express, page 59
You must use Microsoft Internet Explorer 6.0 or later as the web browser. Cisco Unity Express does not
support other browsers.
Logging In to Cisco Unity Express
Logging in to Cisco Unity Express is very simple.
Step 1
Open your browser and enter http://a.b.c.d, where a.b.c.d is the IP address of the module.
The Authentication window appears:
Step 2
In the User Name field, enter your user ID. The user ID is case-sensitive; be sure to type the user ID
with correct upper- and lowercase letters.
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Logging In to Cisco Unity Express
Step 3
In the Password field, enter your password. The password is case-sensitive; be sure to type the password
with correct upper- and lowercase letters and special characters.
Step 4
Click Login.
Step 5
Do one of the following:
a.
If your password is accepted, go to Step 9.
b.
If your password has expired, the Password Expired window appears.
Note
Passwords expire for two reasons. The first reason is that you are a new subscriber and this is the first
time you are logging in to the system. The second reason is that the password expiry is enabled on the
system and your password has reached its expiration date.
Step 6
In the New password field, enter your new password. Be sure to type the upper- and lowercase letters
and special characters carefully.
Step 7
In the Confirm new password field, retype the password from Step 6.
Step 8
Click Apply.
If the user ID and password were entered correctly, the Home window appears:
Note
If you do not have superuser privileges assigned to you, the menus on this screen will be
different.
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Logging Out of Cisco Unity Express
Step 9
You can begin Cisco Unity Express administrative tasks. All administration activity uses the menus in
this window. See “Navigating Through the Cisco Unity Express GUI Windows” on page 61 for a
description of the different menus. See “Sequence of Administrative Tasks” on page 75 for a list of
administrative tasks.
For Cisco Unified CallManager Express, if the system displays the Lost Contact screen, there may be
network connectivity issues between Cisco Unity Express and the Cisco Unified CME system.
The Lost Contact screen may also appear if the Cisco Unified CME web administrator and password
and the administrator username and password stored in the Cisco Unity Express database do not match.
This could happen if, for example, the Cisco Unified CME web administrator password is changed
through the Cisco IOS command-line interface (CLI) and Cisco Unity Express is not updated.
To resolve, ensure that you have an enable password configured on Cisco Unified CME. If not,
Cisco Unity Express accepts any password even if it does not match the one configured with the
telephony or telephony-service Cisco Unified CME command.
Enter the correct Cisco Unified CME hostname and IP address, username, and password. Enter the
password again to confirm, and click Apply.
Logging Out of Cisco Unity Express
Log out of Cisco Unity Express when you finish your current set of tasks so that unauthorized personnel
will not have access to the administration functions.
Follow these steps to log out of Cisco Unity Express.
Step 1
Before logging out of the system, save changes to the windows in which you were working. (Use the
Administration > Control Panel option to save your data.) Logging out does not automatically save
new field entries.
Step 2
When you are ready to log out of Cisco Unity Express, go to the upper right corner of the Home window
and click Logout.
The Logged Out window appears:
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Logging Out of Cisco Unity Express
Step 3
Do one of the following:
•
Click Login again to re-enter the administration windows.
•
Close the application.
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Cisco Unity Express Windows and Menus
Last updated: June 21, 2007
This chapter describes the windows, menus, and icons available in the Cisco Unity Express voice-mail
system and contains the following sections:
•
Navigating Through the Cisco Unity Express GUI Windows, page 61
•
Cisco Unity Express Windows and Menus, page 64
•
Cisco Unity Express Icons, page 70
•
What to Do Next, page 74
Navigating Through the Cisco Unity Express GUI Windows
The Home window appears when you first log in to Cisco Unity Express.
The voice-mail software groups the administrative tasks on a main toolbar that includes several options,
each with drop-down menus. Each of the menus leads you to windows where data can be selected or
entered.
Clicking one of these options leads you to a window where data can be selected. For example:
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Navigating Through the Cisco Unity Express GUI Windows
Clicking Add brings up a window where you can enter data. For example:
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Navigating Through the Cisco Unity Express GUI Windows
Move to a fill-in field and click in the field, or use the Tab key on your keyboard.
These windows have icons that help with the task activity, such as saving data, adding, or deleting an
item, or finding a name or number. See “Cisco Unity Express Icons” on page 70 for a description of the
icons.
After reviewing the icons, continue with “Sequence of Administrative Tasks” on page 75.
You can also return to the Home window by clicking Home in the upper right corner of any
Cisco Unity Express window.
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Cisco Unity Express Windows and Menus
Cisco Unity Express Windows and Menus
The Cisco Unity Express windows and menus for the Cisco Unified CallManager and
Cisco Unified CallManager Express (Cisco Unified CME) platforms are described in this section.
Table 7 lists all of the menus and their submenus. Some submenus are available for Cisco Unified CME
only. For a complete description of each submenu, see the rest of this section.
Table 7
GUI Menu Options
Configure
System
Voice Mail
IVR
Extensions
Prompts
Mailboxes
Phones
Scripts
Distribution Lists
Users
Business Hours
Setting
IVR Applications Synchronize
Information
HTTP Triggers
Backup/Restore
VXML
Applications
• Config
User Defaults
Holiday Settings
Groups
Call-in Numbers
Privileges
CTI Ports
AAA
•
Authentication
•
Authorization
•
Accounting
Network Locations
Remote Users
System Parameters
CallManager
CallManager Express
My Profile
Language
Settings
Fax Settings
Domain Name
Settings
Network Time &
Time Zone
Settings
Login Banner
Restriction
Tables
SMTP Settings
•
Public Lists
•
My Private
Lists
Enterprise
Database
• Other’s Private
Subsystem
Lists
E-mail
Auto Attendant
Subsystem
Message Waiting
Document
Indicators
Management
• Refresh
• Templates
• Settings
• TIFF Images
VM Defaults
• Generic Files
VM Configuration
Administrator
•
•
Reports
Mailboxes
Voice Mail
Backup History
Restore History
Start Bacup
Network Time
Start Restore Protocol
Control Panel
Call History
Traces
Real Time
Reports
Historical
Reporting
•
Config
•
Purge
Settings
Call Handling
Message
Notification
•
Notification
Admin
•
Subscriber
Notification
Mgmt
•
My Notification
Devices
Integrated
Messaging
•
Service Config
•
Sessions
VoiceView Express
•
Service Config
•
Sessions
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Configure Menu
The Configure menu appears when you click Configure in the Home window.
Table 8 describes the options on the Configure menu:
Table 8
Configure Menu Options
Menu Option
Description
Extensions
(Cisco Unified CME only) Add, modify, or delete an extension for a
subscriber.
Phones
(Cisco Unified CME only) Add, modify, or delete a telephone. Assign a
telephone to an extension.
Users
Add, modify, or delete a subscriber. Assign one or more extensions to a
subscriber.
User Defaults
Configure passwords, PINs, and other parameters for permanent and
temporary lockouts.
Groups
Add, modify, or delete a group of subscribers. Assign at least one subscriber
as the group owner.
Privileges
Add, modify, or delete privileges for groups of subscribers. To assign these
privileges to groups, use the Groups menu.
AAA
Define parameters for Authentication, Authorization, and Accounting
(AAA)
Network Locations
Specify a local location ID to enable voice mail networking.
Remote Users
Add, modify, or delete a subscriber at a remote location. The remote location
must be configured in the Cisco Unity Express database before using this
option. See the Administration > Networking Locations option.
System Parameters
(Cisco Unified CME only) Modify system-wide parameters. Many of these
values were configured during Cisco Unified CME installation.
CallManager
(Cisco Unified CallManager only) Modify Cisco Unified CallManager
parameters. Many of these values were configured during Cisco Unified
CallManager installation.
CallManager Express
(Cisco Unified CME only) Modify the Cisco Unified CME hostname and
SIP provider hostname that connect to Cisco Unity Express. This option also
displays the web username and password.
My Profile
Modify your name as it appears on other telephone displays, your password,
and your PIN.
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System Menu
The System menu appears when you click System on the Home window.
Table 10 describes the options on the System menu:
Table 9
System Menu Options
Menu Option
Description
Prompts
Add, upload, download, or delete prerecorded customized
auto-attendant application prompts.
Scripts
Add, upload, download, or delete customized auto-attendant
application scripts that were created using the Cisco Unity Express
script editor. See the Cisco Unity Express 3.0 Guide to Writing
Auto-Attendant Scripts.
Business Hours Setting
Add, modify, or delete schedules of the days and times of the week
when the company is open for business.
Holiday Settings
Add or delete schedules of days when the company is closed for
holidays.
Call-in Numbers
Add or delete numbers that callers dial to reach system applications
such as voice mail and auto-attendant.
CTI Ports
Import a new set of computer telephony integration (CTI) ports
configured on Cisco Unified CallManager for use by
Cisco Unity Express (in addition to the CTI ports already in use), or
remove or change CTI ports that are already in use. Typically you have
one port for each application configured.
Language Settings
Specify the system default language.
Fax Settings
Specify the fax printer number, restriction table, incoming Cisco IOS
fax gateway, and outgoing Cisco IOS fax gateway.
Domain Name Settings
Modify the hostname, domain name, and DNS server.
Network Time & Time Zone Add or delete an NTP server, which is used for the date and time on
Settings
Cisco Unity Express. Change the local time zone.
Banner Login
Specify a system wide login banner that is displayed to all users when
they log in to the CLI or GUI and prompts the user for credentials.
Restriction Tables
Specify the call pattern, maximum digits allowed, and minimum digits
allowed.
SMTP Settings
Specify the hostname and credientals of the server that notifies users
when they have received a voice-mail message..
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Voice Mail Menu
The Voice Mail menu appears when you click Voice Mail on the Home window.
Table 10 describes the options on the Voice Mail menu:
Table 10
Voice Mail Menu Options
Menu Option
Description
Mailboxes
Add, modify, or delete a voice mailbox. Assign the mailbox to a
subscriber or to a group. Not all subscribers or groups need an
assigned voice mailbox.
Distribution Lists
Add, modify, or delete public or private distribution lists. Only
members of the Administrators group or any group with the
ViewPrivateList privilege can view private lists belonging to a specific
subscriber.
Auto Attendant
Configure one or more auto attendants.
Message Waiting Indicators
Refresh the MWIs for one or more extensions or subscribers. Modify
the MWI On and MWI Off extensions, if necessary.
VM Defaults
Assign a total number of minutes allowed for all voice messages
across the system and the maximum number of seconds for a
subscriber’s outgoing mailbox greeting.
VM Configuration
Configure parameters for various voice-mail features, such as
Live Reply and Live Record. See page ii for legal disclaimer
information about the Live Record feature.
Call Handling
Modify the telephone number for dialing the voice-mail application,
the voice-mail operator extension, and the maximum number of
concurrent calls that the voice-mail and auto-attendant applications
can handle.
Message Notification
Configure the Message Notification feature, set the system-wide
message notification conditions, and define entries in the restriction
table.
Integrated Messaging
Enable or disable the Integrated Messaging feature and set the
system-wide idle timeout value, maximum number of concurrent
sessions, and security mode.
VoiceView Express
Display the phone service and authentication service URLs, enable or
disable the VoiceView Express feature, also set the system-wide idle
timeout value and fallback authentication server URL.
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Cisco Unity Express Windows and Menus
IVR Menu
The IVR menu appears when you click IVR in the Home window.
Table 12 describes the options on the IVR menu:
Table 11
IVR Menu Options
Menu Option
Description
IVR Applications
(IVR license only) Add an IVR application, configure script
parameters, and delete a script.
HTTP Triggers
(IVR license only) Add HTTP triggers and specify the application,
maximum sessions, and language for each trigger.
VXML Applications
(IVR license only) Add, delete, start, stop, and restart VoiceXML
applications.
Enterprise Database
Subsystem
(IVR license only) Add a database profile, and add or delete optional
database driver parameters.
E-mail Subsystem
(IVR license only) Specify the default "From" e-mail address that
Cisco Unity Express uses as its own e-mail ID when it sends an e-mail.
Document Management
(IVR license only) Upload templates, image files (TIFF files typically
used for fax), and generic files (files in any other format, such as PDF,
GIF, and BMP).
Administration Menu
The Administration menu appears when you click Administration in the Home window.
Table 12 describes the options on the Administration menu:
Table 12
Administration Menu Options
Menu Option
Description
Synchronize Information
(Cisco Unified CME only) Propagate changes to subscriber and
voice-mail information from the Cisco Unified CME database to the
Cisco Unity Express database.
Note
Cisco Unity Express cannot automatically synchronize its
database with the Cisco Unified CallManager database.
Backup/Restore
Configure backup and restore parameters, and save
Cisco Unity Express data and configuration changes to other
locations, such as the FTP server. Restore saved files as needed.
Control Panel
Save the call platform data and the Cisco Unity Express data to flash
memory or reload the Cisco Unity Express software.
Traces
Set categories for generating trace data. Use this option for
troubleshooting Cisco Unity Express.
Historical Reporting
Enable historical reporting and configure the purge settings
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Reports Menu
The Reports menu appears when you click Reports in the Home window.
Table 13 describes the options in the Reports menu:
Table 13
Reports Menu Options
Menu Option
Description
Mailboxes
Displays how many of each type of message was received by each
user.
Voice Mail
Displays statistics about the number of mailboxes configured, the
number of messages and greetings, and the storage space on the
system they use.
Backup History
Displays the backed-up files, backup dates, and success status.
Restore History
Displays the restored files, restore dates, and success status.
Network Time Protocol
Displays the NTP servers and the time difference between the NTP
server and the call platform router clock.
Call History
(Cisco Unified CME only) Displays information about calls made on
the system: the call ID, starting time, originating and terminating
numbers, and duration.
Real Time Reports
View real time statistics for various call-related and
application-related events.
Help Menu
The Help menu appears when you click Help in the Home window.
Table 14 describes the options in the Help menu:
Table 14
Help Menu Options
Menu Option
Description
About
Displays the version of your call platform software and the licensing
information for your Cisco Unity Express system.
System Information
Displays information about the system hardware and CPU.
Configuration
Displays help windows for configuring Cisco Unity Express.
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Cisco Unity Express Icons
Cisco Unity Express Icons
Table 15 describes the icons used in Cisco Unity Express windows:
Table 15
Cisco Unity Express Icons
Icon
Purpose
Click to add new subscribers or to add subscribers to
groups.
Click to add a new voice mailbox.
Click to add a new extension.
Click to add a new DNS server.
Click to add a new network location.
Click to add a holiday to the company’s schedule.
Click to add a new business-hours schedule.
Click to activate changed data. Data is saved using a Save
icon or the Save Configuration option.
Click to exit the active window. Data is not activated or
saved.
Click to copy a schedule of business hours.
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Cisco Unity Express Icons
Table 15
Icon
Cisco Unity Express Icons (continued)
Purpose
Click to delete a preselected subscriber, extension, phone,
voice mailbox, or group. Preselect the item by checking
the box to the left of the item.
Click to disable message notification for specified
subscribers or groups.
Click to download a personalized script or prompt from
the auto attendant to another location.
Click to enable message notification for specified
subscribers or groups.
(Cisco Unified CallManager only) Click to show available
CTI ports on Cisco Unified CallManager.
Click to find a subscriber, voice mailbox, or group name.
A dialog box appears for entering the name. See the
procedure below for using this icon.
Click to open a help window with information about the
fields in the window.
Click to import subscribers from Cisco Unified
CallManager or Cisco Unified CallManager Express to
Cisco Unity Express.
Click to refresh all message waiting indicators (MWIs).
Click to refresh selected message waiting indicators
(MWIs).
Click to reset the values for an extension.
Click to reset the values for all extensions.
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Cisco Unity Express Icons
Table 15
Cisco Unity Express Icons (continued)
Icon
Purpose
Click to save the changes made in the active window or
session.
Click to unlock one or more mailboxes.
Click to upload a personalized, prerecorded
auto-attendant greeting file or script.
Click to verify the connection between
Cisco Unity Express and Cisco Unified CallManager.
Searching for Data: Find Icon
One or two steps are required to complete the action associated with an icon. For the Find icon, a dialog
box appears asking for a search pattern to locate the desired data. For example:
Enter a pattern in any one of the three fields. For example, you may enter a subscriber’s ID or the
subscriber’s name or the subscriber’s extension. When you click the Search button, the system tries to
find the subscriber that matches the data you entered.
If you do not know the entire name, ID, or extension, you may use the asterisk (*) in place of missing
characters. For example, entering a user ID of sm* causes the system to return a list of all subscribers
whose ID begins with sm. Similarly, if you enter an extension as *3, the system displays the names of
all subscribers whose extensions end with 3.
After the list of subscribers appears, choose an entry by clicking the check box next to the name. The
software uses this choice in the data entry window where you invoked the Find icon.
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Cisco Unity Express Windows and Menus
Cisco Unity Express Icons
Alphabetizing Data: Sort Icon
Windows that list a series of subscribers, extensions, or phones can be sorted in ascending or descending
order. A triangle next to a column title indicates which column was used most recently for sorting and
the direction in which the data is sorted. Any column may be used for sorting. Clicking the column title
sorts the list entries in reverse order. For example:
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Cisco Unity Express Windows and Menus
What to Do Next
Timesaver
Reversing the order is useful if the list of names is too long to fit in the window and you want to look at
an entry at the end of the list.
What to Do Next
See the chapter “Sequence of Administrative Tasks” on page 75 for a list of administrative tasks.
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Sequence of Administrative Tasks
Last updated: July 2, 2008
After the prerequisite activities are completed, the administrative tasks can begin. You will do some tasks
once, others regularly, and others as needed.
This chapter provides a basic overview of administrative tasks. For more detailed information on
configuring Cisco Unity Express using the GUI interface, see the following documents:
•
Configuring Cisco Unity Express 7.0 Using the GUI: Privilege Mode for Cisco Unified
Communications Manager Licenses
•
Configuring Cisco Unity Express 7.0 Using the GUI: Privilege Mode for Cisco Unified
Communications Manager Express Licenses
Online Help
For all these configuration tasks, online help windows are available with information and guidance. Look
for the Help icon in each window to access these help windows.
Initial Tasks
Do the tasks listed in Table 16 to set up Cisco Unity Express:
Table 16
Initial Configuration Tasks
Task
Menu Option
1.
Upload customized prompts and
greetings. Alternatively, use the
Administration via Telephone (AvT)
system on the TUI to record the
prompts.
Choose System > Prompts.
2.
Upload custom scripts. To create the
Choose System > Scripts.
scripts, use the script editor described
in the Cisco Unity Express 7.0 Guide to
Writing Auto-Attendant Scripts.
3.
Configure the auto-attendant
application.
Choose Voice Mail > Auto Attendant.
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Sequence of Administrative Tasks
Initial Tasks
Table 16
Initial Configuration Tasks (continued)
Task
4.
If extensions are not configured,
configure them.
Menu Option
•
For Cisco Unified CME: Choose Configure >
Extensions.
•
For Cisco Unified CallManager: Configure the
extensions from the Cisco Unified CallManager
interface.
5.
If subscribers and groups are not
configured, configure them.
Choose Configure > Users and Configure > Groups.
6.
Configure individual and general
delivery voice mailboxes.
Choose Voice Mail > Mailboxes.
7.
Configure voice-mail message expiry
time.
Choose Voice Mail > VM Defaults to enable the feature
system-wide. Choose Voice Mail > Mailboxes to set the
expiry time length.
8.
Configure the mailbox in which a
message from a redirected call is to be
stored.
Choose Voice Mail > VM Configuration. See the
Mailbox Selection field.
9.
If using a network, configure network
locations.
Choose Configure > Networking Locations.
10. (Optional) Add remote subscribers to
Choose Configure > Remote Users.
the local directory.
11. (Optional) Create public distribution
Choose Voice Mail > Distribution Lists.
lists.
12. (Optional) Configure LRU cache.
Available through CLI commands.
13. (Optional) Configure vCard
Available through CLI commands
information receipt.
14. Configure MWI notifications in
Cisco SRST mode.
Choose Voice Mail > Message Waiting Indicators >
Settings.
15. (Optional) Configure local and network Choose Configure > Groups. Select an existing group or
broadcast message senders.
16. (Optional) Configure holiday
create a new group.
Choose System > Holiday Settings.
schedules.
17. (Optional) Configure business hours.
Choose System > Business Hours Settings.
18. (Optional) Configure restriction tables
Choose System > Restriction Tables.
to use with the following features: fax,
message notification, live reply,
nonsubscriber message delivery,
19. (Optional) Enable the message
notification feature and configure its
system-wide parameters.
20. (Optional) Configure the message
notification capability for specific
subscribers.
Choose Voice Mail > Message Notification >
Notification Administration.
Choose Voice Mail > Message Notification >
Subscriber Notification Management.
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Sequence of Administrative Tasks
Ongoing Tasks
Table 16
Initial Configuration Tasks (continued)
Task
Menu Option
21. (Optional) Enable the integrated
Choose Voice Mail > Integrated Messaging.
messaging feature and configure its
system-wide parameters.
22. (Optional) Enable the
VoiceView Express feature and
configure its system-wide parameters.
23. (Optional) Enable the fax feature and
Choose Voice Mail > VoiceView Express > Service
Configuration.
Choose System > Fax Settings.
configure its parameters.
24. (Optional) Enable the Live Reply
Choose Voice Mail > VM Configuration.
feature and configure its parameters.
(Optional) Enable the Live Record feature Choose Voice Mail > VM Configuration.
and configure its parameters.
See page ii for legal disclaimer information
about this feature.
25. (Optional) Configure IVR and VXML
Choose IVR > IVR Applications, IVR > VXML
applications and the HTTP triggers and Applications, IVR > HTTP Triggers, and IVR >
database parameters used with them.
Enterprise Database Subsystem,.
Ongoing Tasks
Do the tasks listed in Table 17 on a regular basis.
Table 17
Ongoing Administrative Tasks
Task
Menu Option
Back up and restore system data.
Choose Administration > Backup/Restore.
Save Cisco Unity Express
configuration changes onto the
network module.
Choose Administration > Control Panel > Save Unity
Express Configuration.
(For Cisco Unified CME only) Save
Choose Administration > Control Panel > Save
the Cisco Unified CME configuration CallManager Express Configuration.
into the router’s flash memory.
Synchronize database changes
between Cisco Unity Express and the
call platform.
•
For Cisco Unified CME: Choose Administration >
Synchronize Information.
•
For Cisco Unified CallManager: Use the
Cisco Unified CallManager interface to configure
comparable changes made to the Cisco Unity Express
database.
Monitor system status.
•
Choose Reports. Review all the reports periodically.
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Sequence of Administrative Tasks
As-Needed Tasks
As-Needed Tasks
Do the tasks listed in Table 18 on an as-needed basis.
Table 18
As-Needed Administrative Tasks
Task
Menu Option
Add, display, modify, and delete voice Choose Voice Mail > Mailboxes.
mailboxes.
Unlock a voice mailbox.
Choose Voice Mail > Mailboxes and the Unlock icon.
Add, display, modify, and delete
subscribers.
Choose Configure > Users.
Add, display, modify, and delete
groups.
Choose Configure > Groups.
Change a subscriber’s voice-mail
password.
Choose Configure > Users and the user ID that needs to be
changed.
Change the voice mailbox size or
storage time.
Choose Voice Mail > VM Defaults to change the value
system-wide. Choose Configure > Users and the user ID to
change the value for a specific subscriber.
Change password or PIN length.
Choose Configure > User Defaults.
Change password or PIN expiry time. Choose Configure > User Defaults.
Change the voice-mail message expiry Choose Voice Mail > VM Defaults.
time.
Change the mailbox in which a
message from a redirected call is
stored.
Add, display, modify and delete
extensions and telephones.
Assign an extension to another
subscriber.
Choose Voice Mail > VM Configuration. See the Mailbox
Selection field.
•
For Cisco Unified CME: Choose Configure > Extensions
and Configure > Phones.
•
For Cisco Unified CallManager: Use the
Cisco Unified CallManager interface.
•
For Cisco Unified CME: Choose Configure > Extensions.
•
For Cisco Unified CallManager: Use the
Cisco Unified CallManager interface.
Modify the auto-attendant application Choose Voice Mail > Auto Attendant.
properties.
Add, modify, and delete the
auto-attendant prompts.
Choose System > Prompts and see “Recording an
Auto-Attendant Greeting or Prompt File” on page 20.
Add, modify, and delete the
auto-attendant scripts.
Choose System > Scripts and see “Configuring
Auto-Attendant Scripts” on page 20.
(For Cisco Unified CallManager only) Choose Configure > CallManager.
Add, display, modify, and delete Cisco
Unified CallManager servers, web
users, and JTAPI users.
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Sequence of Administrative Tasks
As-Needed Tasks
Table 18
As-Needed Administrative Tasks
Task
Menu Option
(For Cisco Unified CallManager only) Choose System > CTI Ports.
Add, display, modify, and delete CTI
ports.
Reload Cisco Unity Express software. Choose Administration > Control Panel > Reload
Unity Express.
Note
26. Make changes to the list of
Any unsaved configuration data will be lost if you
reload Cisco Unity Express.
Choose System > Holiday Settings.
holidays.
27. Make changes to the business
Choose System > Business Hours Settings.
hours.
28. (Optional) Make changes to the
Choose System > Restriction Tables.
restriction tables used with the
following features: fax, message
notification, live reply,
nonsubscriber message delivery,
29. Make changes to the message
notification system-wide
parameters.
Choose Voice Mail > Message Notification > Notification
Administration.
30. Add and delete subscribers who
Choose Voice Mail > Message Notification > Subscriber
can receive message notifications. Notification Management.
31. Make changes to the integrated
Choose Voice Mail > Integrated Messaging.
messaging system-wide
parameters.
32. Make changes to the
VoiceView Express system-wide
parameters.
33. (Optional) Make changes to the
Choose Voice Mail > VoiceView Express > Service
Configuration.
Choose System > Fax Settings.
the parameters for the fax feature.
34. (Optional) Make changes to the
Choose Voice Mail > VM Configuration.
parameters for the Live Reply
feature.
35. (Optional) Make changes to the
Choose Voice Mail > VM Configuration.
parameters for the Live Record
feature.
See page ii for legal disclaimer
information about this feature.
36. (Optional) Make changes to IVR
and VXML applications and the
HTTP triggers and database
parameters used with them.
37. As needed, troubleshoot software.
Choose IVR > IVR Applications, IVR > VXML
Applications, IVR > HTTP Triggers, and IVR > Enterprise
Database Subsystem,.
See “Troubleshooting Cisco Unity Express” on page 89.
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Sequence of Administrative Tasks
As-Needed Tasks
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Editor Express
Last Revised: September 26, 2007
This chapter contains procedures for using the Editor Express feature and includes the following
sections:
•
Overview, page 81
•
Creating a New Script, page 82
•
Editing an Existing Editor Express Simple Script, page 86
Overview
Editor Express is a simplified web-based GUI editor with fewer options compared to the full-featured
Cisco Unity Express GUI script editor, which is based on Microsoft Windows.
Editor Express provides high-level steps that enable you to create or modify auto attendant scripts that
you can then open and view using the full-featured Cisco Unity Express GUI script editor. These
high-level steps are the equivalent of a set of steps in the full-featured GUI script editor. For example,
features, such as the Dial-by-Name feature, are represented as one option. You can access these options
easily by using drop-down menus.
When you create a new script, Editor Express also provides you with a basic script template that you can
customize.
You can save incomplete scripts and return to them later. In a few situations in which an incomplete script
is saved, it might not be usable with the Cisco Unity Express autoattendant application. For example, if
a script requests a transfer without providing the number, Editor Express sends an error message and
does not allow the user to save the script.
Editor Express uses the same AEF file format as the full-featured GUI script editor. Therefore, you can
use the full-featured GUI script editor to open and modify a script generated by Editor Express.
However, you cannot use Editor Express to open and modify a script generated by the full-featured GUI
script editor.
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Editor Express
Creating a New Script
Creating a New Script
When you create a new script, Editor Express displays a basic template on the main window, as shown
in Figure 1. When customizing this basic template, you do not need to drag-and- drop the steps.
Figure 1
Editor Express Main Window
Prerequisites
You must have superuser privileges.
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Editor Express
Creating a New Script
Procedure
Follow these steps to create a new script with Editor Express.
Step 1
Start Editor Express, by using the System > Scripts menu of the Cisco Unity Express GUI and click the
New button.
The Editor Express window opens, which contains an untitled.aef (unsaved) script.
Step 2
To enable the ability to dial-by-extension at any time, click the corresponding check box.
Step 3
If you enabled the ability to dial-by-extension, and you want to allow menu options to overlap with the
extension dial-plan, click the corresponding check box.
Step 4
If you enabled the ability to dial-by-extension, enter the desired extension length.
Step 5
To allow external transfers, click the corresponding check box.
Step 6
To play the alternate (emergency) greeting, the click the corresponding check box.
Step 7
Choose any prompt from the drop-down list to use as the welcome message;
Step 8
Choose any prompt from the drop-down list to use as the holiday message.
Step 9
Choose a preconfigured schedule from the drop-down list to use as the business schedule.
The default business schedule is systemschedule.
Step 10
Choose any prompt from the drop-down list to use as the “business open” message.
Step 11
Choose any prompt from the drop-down list to use as the “business closed” message.
Step 12
Choose any prompt from the drop-down list to use as the Main Menu prompt.
Step 13
To assign additional keys and menu actions, click the Add Action button and repeat these steps for as
many times as needed to configure the actions you want.
The Add Menu Action window appears, as shown below:
a.
Select the Key from the drop-down list to assign a Key to an Action.
You can choose the numbers 0-9, the * symbol, or the # symbol.
b.
Select the Action from the drop-down list to assign an Action to the Key.
You can choose from one of the following actions:
– Play message
– Dial-by-name
– Dial-by-extension
– Transfer to extension
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Editor Express
Creating a New Script
– Transfer to mailbox number
– Submenu
– Disconnect call
Tip
For more information about how to configure these actions, see Table 1 on page 85. For example entries,
see Figure 2 on page 84.
c.
For each action, click Ok to save your settings or click Cancel.
Step 14
Choose any prompt from the drop-down list to use as the good-bye prompt.
Step 15
To delete any unwanted items, click the Delete button next to the item, as shown in Figure 2 on page 84.
Step 16
Click Save. A pop-up appears prompting you to enter a script name.
Step 17
Enter a script name and save the file (an .aef extension is automatically added if you save the file).
Step 18
Click Ok to save your settings or click Cancel.
Figure 2
Example Call Flow Configuration
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Editor Express
Creating a New Script
Table 1
Menu Actions
Action
Configuration and Behavior
Defaults
Play Prompt
Select the WAV file for the prompt from a drop-down menu. The
menu is automatically populated with any loaded prompts, from all
the languages.
•
Interruptible — Yes
•
Flush input buffer — If you
configure this action under a
submenu, the input buffer is
flushed. The user can access a
menu action by pressing a digit
during the playback of welcome
prompt.
•
Barge In — Yes
•
Continue on prompt errors — Yes
Dial by Name Select whether the user can search for the name by first name or last
name.
•
Announce when number of
matches is less than 5
If the call is unsuccessful, the user is returned to the top of the main
menu or submenu.
•
Interruptible — Yes
•
Flush input buffer — same as the
“play prompt” action
•
Barge in — Yes
•
Flush input buffer — No
•
Continue on prompt errors — Yes
•
Input length — 10
•
Terminating key — #
•
Cancel key — *
•
Maximum retries — 5
•
Initial timeout — 5 seconds
•
Inter-digit timeout — 3 seconds
Select whether to allow external transfers.
•
Interruptible — Yes
If the call is unsuccessful, the user is returned to the top of the main
menu or submenu.
•
Barge in — Yes
•
Flush input buffer — No
•
Continue on prompt errors — Yes
•
Maximum retries — 5
If this action is part of a submenu, the user is given a choice to
either:
Dial by
Extension
•
Return to the top of the main menu
•
Disconnect call
Transfer to
Extension
Enter any phone number to which to transfer.
Transfer to
Mailbox
Number
Enter the primary extension number of the user.
None.
If the transfer fails, the user is returned to the top of the main menu
or submenu.
None.
If the transfer fails, the user is returned to the top of the main menu
or submenu.
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Editor Express
Editing an Existing Editor Express Simple Script
Action
Configuration and Behavior
Defaults
Submenu
Select a prompt for the submenu and add the submenu actions as
described in Step 13. The only action that you cannot add under a
submenu is another submenu.
For these hidden properties:
Disconnect
Call
There are no configurable properties.
•
Maximum retries — 3
•
Timeout — 3 seconds
•
Interruptible — Yes.
•
Flush input buffer — Yes
•
Barge In — Yes
•
Continue on prompt errors — Yes
None.
Editing an Existing Editor Express Simple Script
Prerequisites
You must have superuser privileges.
Procedure
Follow these steps to edit an existing simple script with Editor Express.
Step 1
Start Editor Express, by using the System > Scripts menu of the Cisco Unity Express GUI.
A list of scripts appears. Scripts that can be edited with Editor Express have an Edit button.
Step 2
Click the Edit button next to the script that you want to edit, as shown in Figure 3.
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Editor Express
Editing an Existing Editor Express Simple Script
Figure 3
Step 3
Configured Scripts
Add, delete, or change the settings as described in the “Creating a New Script” section on page 82.
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Editor Express
Editing an Existing Editor Express Simple Script
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Troubleshooting Cisco Unity Express
Last updated: May 1, 2006
This chapter contains the following troubleshooting procedures:
•
Backup or Restore Not Working, page 89
•
Incorrect Date and Time, page 89
•
MWI Lights Not Working Properly, page 90
•
Configurations Disappear, page 90
•
Wrong GUI Layout, page 90
•
Auto-Attendant Prompts, page 90
Backup or Restore Not Working
Problem: The backup or restore file is not loading correctly.
Recommended Action Verify that the correct FTP server is configured. Choose Administration >
Backup/Restore > Configuration.
Recommended Action Verify that the correct DNS server is configured. Choose Administration >
Domain Name Settings.
Incorrect Date and Time
Problem: The date and time on the system are not correct.
Recommended Action Verify that the correct NTP server is configured. Choose Administration >
Network Time & Time Zone Settings or Reports > Network Time Protocol.
Recommended Action Verify that the correct time zone is configured. Choose Administration >
Network Time & Time Zone Settings.
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Troubleshooting Cisco Unity Express
MWI Lights Not Working Properly
MWI Lights Not Working Properly
Problem: The MWI lights do not go on when messages are stored in a subscriber’s mailbox.
Recommended Action Refresh the MWI lights for the subscriber. Choose Voice Mail > Message
Waiting Indicators > Refresh.
Recommended Action Check that the subscriber’s extension is designated as a primary extension.
Cisco Unity Express does not send a MWI to an E.164 number. Choose Configure > Users to
designate a primary extension.
Configurations Disappear
Problem: I configured voice-mail or auto-attendant parameters, but I do not see them in the current Cisco
Unity Express configuration.
Explanation You did not click the Apply icon in the GUI to save the changes.
Explanation You made changes using CLI commands to the Cisco Unified CallManager server or
Cisco Unified CME router, but Cisco Unity Express did not pick them up.
Recommended Action (For Cisco Unified CME only) Choose Administration > Synchronize
Information to synchronize the Cisco Unified CME and Cisco Unity Express databases.
Explanation You made changes to the running configuration that were not saved to the startup
configuration.
Recommended Action Choose Administration > Save Configuration to save the running
configuration to the startup configuration.
Wrong GUI Layout
Problem: When I log in to the GUI, I see a limited set of options, not the full administration windows.
Explanation Another administrator is logged in. Only one administrator can access the
administration GUI at a time.
Recommended Action Find out who is logged in and log that person out or wait a few minutes for the
inactivity timer to log that person out.
Auto-Attendant Prompts
Problem: The custom auto-attendant prompt is not working.
Recommended Action Verify that the prompt format is CCITT G.711 u-law, 8kHz, 8-bit, Mono.
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INDEX
Blank password field
A
Blank PIN field
AAA option
activity timer
165
164, 166
buttons, initialization wizard windows
129
121
Administration menu
168
Administration via Telephone Number field
151
administrator
C
call duration
Cisco CallManager
126
Cisco Unity Express
web
117
Business Hours Settings option
administration
GUI
138, 150
bulk provisioning
128
138, 150
Call Handling option
126
164, 167
Call Handling window
126
call ID
administrator, Cisco CME
169
123
139, 150
169
CallManager Express option
administrator, Cisco Unity Express
123
CallManager option
164, 165
administrator, web
123
call originating number
Administrator field
137, 149
call starting time
alphabetizing data
173
169
130, 145, 157
description
AvT
Cisco Unity Express
120
recording a greeting
120
administrator
127
description
Auto Attendant Access Number field
139, 151
Auto Attendant Operator Extension field
Auto Attendants option
164, 167
AvT, recording a greeting
120
icons
139, 151
126
122
170
window
CLI
122
130, 145
121
CME Password field
147
command-line interface
B
backup
troubleshooting
169
Cisco CME
auto attendant
telephone number
169
call terminating number
Authentication window
Commit window
140, 152
Configure menu
161, 165
121
Confirm new password field
189
Backup/Restore option
164, 165
Current Settings window
158
131, 146
164, 168
Backup History report option
164, 169
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Index
Blank PIN
D
138, 150
CME Password
data
147
Confirm new password
search
sort
172
Hostname
173
168
Language
troubleshooting
189
137, 148
Mailbox Size
127
message length
138, 150
Maximum Caller Message Size
127
Message Expiry Time
message storage time
Defaults window
127
137, 149
deployment
121
151
MWI on Number
151
Password
Cisco Unity Express
121
Primary
passwords
user IDs
123
Distribution Lists option
123
132
148
Secondary CallManager
164, 167
Set CFNA/CFB
166
138, 150
137
Primary Extension
differences in voice applications
domain name
130, 145, 158
Primary CallManager
123
DNS server
158
Password & PIN options
differences
132
149
SIP MWI Notification Mechanism
166
Tertiary CallManager
Domain Name Settings option
164, 166
User Name
169
130, 145, 147, 157
Voice Mail Number
Web Password
E
Web User Name
find data
120
Extensions option
Find icon
164, 165
139, 151
132
139, 151
Voice Mail Operator Extension
editor for scripts
139, 150
139, 150
MWI off Number
New password
Cisco Unity
132
138
Mailbox
default
mailbox size
132
JTAPI User Name
date and time
duration
146
JTAPI Password
databases, synchronizing
158
139, 151
132
132
172
172
FTP server
118, 168
F
G
field
Administration via Telephone Number
Administrator
G.711 u-law
120
graphical user interface
137, 149
Auto Attendant Access Number
139, 151
Auto Attendant Operator Extension
Blank password
151
139, 151
138, 150
Groups option
GUI
121
164, 165
121
administration
121
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Index
troubleshooting
URL
190
J
157
web browser URL
JTAPI Password field
129, 144
132
JTAPI User Name field
132
H
L
Help menu
169
Holiday Settings option
Home window
hostname
Language field
164, 166
license
161
SKUs
166
Hostname field
138
117
Linux software
146
116
log files
system
I
118
log out, voice mail
159
icons
Find
172
list of
Sort
M
170
mailboxes
173
Import CCM Users window
132, 135
Import CME Users window
147
default size
Mailboxes option
Mailbox field
initialization wizard
required data
137, 148
138, 150
Maximum Caller Message Size field
129
Initialization Wizard Status window
Integrated Messaging option
164, 167
Mailbox Size field
125
window buttons
127
141, 153
menu
Administration
164, 167
Configure
integration
Cisco Unity Express and Cisco CME
122
Help
Cisco Unity Express and Cisco CME
122
168
161, 165
169
Reports
interaction
169
Voice Mail
167
message
Internet Explorer
patches
157
default length
version
125, 157
default storage time
127
127
Message Expiry Time field
IP
module address
IP network access
139, 150
126
117
Message Notification option
139, 150
164, 167
Message Waiting Indicators option
missing data, troubleshooting
164, 167
190
module
IP address
126
MWI
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Index
lights, troubleshooting
MWI notification
Domain Name Settings
190
Extensions
128
164, 165
MWI off Number field
151
Groups
MWI on Number field
151
Holiday Settings
My Profile option
164, 165
164, 166
Integrated Messaging
164, 165
Mailboxes
164, 167
164, 167
Message Notification
N
164, 166
164, 167
Message Waiting Indicators
networking
My Profile
120
Network Time Protocol report
117
Phones
network module card
processor
Network Time & Time Zone Settings option
Network Time Protocol report option
New password field
164, 166
Remote Users
164, 166
164, 165
Restore History report
164, 169
Save Configuration
158
Scripts
notification
164, 169
164, 168
164, 166
outcalling
128
Synchronize Information
SIP MWI
128
System Parameters
sub-notify
unsolicited
NTP server
System report
128
Traces
128
Users
166, 169
164, 165
164, 168
164, 165
164, 169
VoiceView Express
originating number
online help
outcalling
175
operator extension
164, 167
169
128
127
option
AAA
164, 168
169
Voice Mail report
O
164, 169
165
Prompts
116
164, 166
164, 165
Privileges
116
software
164, 165
Network Time & Time Zone Settings
network module
spare
164, 167
P
165
Auto Attendants
164, 167
Backup/Restore
164, 168
Backup History report
CallManager
policy for new users
164, 169
Business Hours Settings
Call Handling
password
164, 166
Password & PIN options field
Password field
164, 165
Distribution Lists
127, 143, 155
Password Expired window
164, 167
CallManager Express
random
126, 127
164, 165
164, 167
138, 150
158
130, 145, 158
passwords
characters allowed
Phones option
123
164, 165
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PIN
S
policy for new users
random
126, 127
Save Configuration option
127
164, 168
scripts
policy
passwords
PINs
creating
127
editor software
127
security
120
file size
127
Primary CallManager field
Primary Extension field
Primary field
132
Prompts option
Scripts option
164, 166
172
Search Results window
137
Privileges option
120
search for data
148
120
134
Secondary CallManager field
165
security policy
164, 166
127
provisioning
Set CFNA/CFB field
bulk
SIP MWI notification
117
132
149
128
SIP MWI Notification Mechanism field
139, 151
software
R
reload
Sort icon
random
password
PIN
127
143, 155
AvT
117
sub-notify notification
128
CPU
168
Remote Users option
168
169
hardware
164, 165
169
system access using IP network
report
Backup History
Restore History
system log files
164, 169
Network Time Protocol
System
164, 168
system
reload software
164, 169
System Parameters option
system reports
117
118
System report option
164, 169
169
Voice Mail
164, 165
169
118
164, 169
reports
T
118
Reports menu
telephone number
169
auto attendant
restore
troubleshooting
169
operator
189
Restore History report option
router clock
spare network modules
synchronizing databases
120
120
system
173
Synchronize Information option
recording a greeting
auto attendant
173
sorting data
127, 143, 155
user ID
168
164, 169
voice mail
127
127
127
terminating number
169
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Index
Tertiary CallManager field
timer, system
128
Traces option
164, 168
132
W
wav file
web
troubleshooting
backup
administrator
189
date and time
GUI
browser URL
missing data
MWI lights
125, 157
129, 144
web admiinistrator
190
123
Web Password field
190
132
Web User Name field
189
trace data
126
browser software
189
190
restore
120
132
window
168
TUI, recording a greeting
Authentication
120
Call Handling
130, 145, 157
139, 150
Cisco Unity Express
U
Commit
unsolicited notification
Defaults
URL
GUI access
Home
157
GUI web browser
129, 144
user IDs
characters allowed
random
Users option
131, 146
137, 149
161
Import CCM Users
132, 135
Import CME Users
147
Initialization Wizard Status
123
Password Expired
143, 155
User Name field
140, 152
Current Settings
128
130, 145
Search Results
130, 145, 147, 157
141, 153
158
134
164, 165
V
voice mail
log out
159
networking
120
telephone number
Voice Mail menu
127
167
Voice Mail Number field
139, 151
Voice Mail Operator Extension field
Voice Mail report option
VoiceView Express option
139, 151
164, 169
164, 167
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