Release Notes for Cisco Unity Express 2.2
February 22, 2006
Cisco Unity Express Release 2.2.2
Text Part Number OL-8464-02
These release notes support Cisco Unity Express 2.2 up to and including Cisco Unity Express 2.2.2.
These release notes are updated as needed to describe new hardware support, features, and related
documents.
We recommend that you view the field notices for this release to see if your software or hardware
platforms are affected. If you have an account on Cisco.com, you can find field notices at
http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login
account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express release.
Table 1
Note
Cisco Unity Express Release 2.2 Maintenance Release History
Cisco Unity Express Release
Released
2.2.1
January 12, 2006
2.2.2
February 22, 2006
The user documentation for Cisco Unity Express refers to this release as 2.2. The 2.2.2 release is the
second release version for Cisco Unity Express 2.2. Future maintenance release versions of Cisco Unity
Express 2.2 may be released.
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2006 Cisco Systems, Inc. All rights reserved.
Contents
Contents
These release notes contain the following sections:
•
System Requirements, page 2
•
New Features and Enhancements in Cisco Unity Express 2.2.2, page 13
•
Important Notes, page 14
•
Caveats, page 15
•
Related Documentation, page 16
•
Obtaining Documentation, page 16
•
Documentation Feedback, page 17
•
Cisco Product Security Overview, page 17
•
Obtaining Technical Assistance, page 18
•
Obtaining Additional Publications and Information, page 20
System Requirements
This section describes the hardware and software requirements for Cisco Unity Express release 2.2. It
contains the following subsections:
•
Hardware Supported, page 2
•
Files Included in Cisco Unity Express 2.2, page 3
•
Software Licenses and Factory-Set Limits, page 5
•
Software Upgrade Overview, page 8
•
Software Compatibility, page 10
•
Determining the Software Version and License, page 12
Hardware Supported
Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity
Express Network Modules (NNM) and Advanced Integration Modules (AIM).
Table 2
Supported Platforms and Minimum Cisco IOS Release
Cisco Unity Express
Network Module
Extended Capacity
(NM-CUE-EC)
Cisco Platform
Cisco Unity Express
Network Module
(NM-CUE)
Cisco 2600XM
12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco 2650XM,
Cisco 2651XM
12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco Unity Express
AIM-CUE 1
Release Notes for Cisco Unity Express 2.2
2
OL-8464-02
System Requirements
Table 2
Supported Platforms and Minimum Cisco IOS Release (Continued)
Cisco Unity Express
Network Module
Extended Capacity
(NM-CUE-EC)
Cisco Platform
Cisco Unity Express
Network Module
(NM-CUE)
Cisco 2691
12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco 2801
Not Supported
Not Supported
12.3(8)T4
Cisco 2811, Cisco 2821,
Cisco 2851
12.3(8)T4
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(8)T4
Cisco 3725, Cisco 3745
12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco 3825, Cisco 3845
12.3(11)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(11)T
Cisco Unity Express
AIM-CUE 1
1. Only the 1Gb AIM module is supported in release 2.2.
Files Included in Cisco Unity Express 2.2
Table 3 lists the files available in the Cisco Unity Express 2.2 release.
Table 3
Files Included in Cisco Unity Express Release 2.2
Filename
Purpose
Required to
Upgrade the
Software Using the
Online Installer
cue-vm.2.2.2.pkg
The main software package file
Yes
cue-installer.2.2.2
Helper installer
cue-vm-installer.2.2.2.prt1
Installer payload file
cue-vm-full.2.2.2.prt1
VoiceMail application
cue-vm-upgrade.2.1.2_2.2.2.prt1
VoiceMail application upgrade
package from release 2.1.2
Yes
cue-vm-lang-pack.2.2.2.pkg
Language package file
Yes
cue-vm-en_US-lang-pack.2.2.2.prt1
English (US) language prompts
cue-vm-en_US-upg-lang-pack.2.2.2.prt1
English (US) language prompts
Yes
upgrade package from release 2.1.2
cue-vm-da_DK-lang-pack.2.2.2.prt1
Danish language prompts
cue-vm-en_GB-lang-pack.2.2.2.prt1
British English (UK) language
prompts
cue-vm-fr_FR-lang-pack.2.2.2.prt1
French (European) language
prompts
Release Notes for Cisco Unity Express 2.2
OL-8464-02
3
System Requirements
Table 3
Files Included in Cisco Unity Express Release 2.2
Filename
Purpose
cue-vm-fr_FR-upg-lang-pack.2.2.2
French (European) language
prompts upgrade package from
release 2.1.2
cue-vm-de_DE-lang-pack.2.2.2.prt1
German (European) language
prompts
cue-vm-de_DE-upg-lang-pack.2.2.2.prt1
German (European) language
prompts upgrade package from
release 2.1.2
cue-vm-it_IT-lang-pack.2.2.2.prt1
Italian language prompts
cue-vm-pt_BR-lang-pack.2.2.2.prt1
Portuguese (Brazilian) language
prompts
cue-vm-es_ES-lang-pack.2.2.2.prt1
Spanish (European) language
prompts
cue-vm-es_ES-upg-lang-pack.2.2.2.prt1
Spanish (European) language
prompts upgrade package from
release 2.1.2
cue-vm-es_CO-lang-pack.2.2.2.prt1
Spanish (Latin American) language
prompts
CUEEditor2.2.2.exe
Installer for the Script Editor
cue-vm-license_12mbx_ccm_2.2.2.pkg
License 12 mailbox for
Cisco CallManager
cue-vm-license_25mbx_ccm_2.2.2.pkg
License 25 mailbox for
Cisco CallManager
cue-vm-license_50mbx_ccm_2.2.2.pkg
License 50 mailbox for
Cisco CallManager
cue-vm-license_100mbx_ccm_2.2.2.pkg
License 100 mailbox for
Cisco CallManager
cue-vm-license_12mbx_cme_2.2.2.pkg
License 12 mailbox for
Cisco CallManager Express
cue-vm-license_25mbx_cme_2.2.2.pkg
License 25 mailbox for
Cisco CallManager Express
cue-vm-license_50mbx_cme_2.2.2.pkg
License 50 mailbox for
Cisco CallManager Express
cue-vm-license_100mbx_cme_2.2.2.pkg
License 100 mailbox for
Cisco CallManager Express
Required to
Upgrade the
Software Using the
Online Installer
Yes
Yes
Release Notes for Cisco Unity Express 2.2
4
OL-8464-02
System Requirements
Software Licenses and Factory-Set Limits
Different license levels are available for Cisco Unity Express software for the network module or the
AIM and for Cisco Unified CallManager or Cisco CallManager Express. To download Cisco Unity
Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software
Center for Cisco Unity Express.
The following Cisco Unity Express licenses are available for the Cisco Unity Express 2.2 release:
Cisco Unity Express Network Module
•
Licenses for Cisco Unified CallManager:
– SCUE-LIC-12CCM-2.2.2
– SCUE-LIC-25CCM-2.2.2
– SCUE-LIC-50CCM-2.2.2
– SCUE-LIC-100CCM-2.2.2
•
Licenses for Cisco CallManager Express:
– SCUE-LIC-12CME-2.2.2
– SCUE-LIC-25CME-2.2.2
– SCUE-LIC-50CME-2.2.2
– SCUE-LIC-100CME-2.2.2
Cisco Unity Express AIM
•
Licenses for Cisco Unified CallManager:
– SCUE-LIC-12CCM-2.2.2
– SCUE-LIC-25CCM-2.2.2
– SCUE-LIC-50CCM-2.2.2
•
Licenses for Cisco CallManager Express:
– SCUE-LIC-12CME-2.2.2
– SCUE-LIC-25CME-2.2.2
– SCUE-LIC-50CME-2.2.2
Note
Prior to release 4.0, Cisco Unified CallManager was known as Cisco CallManager.
Release Notes for Cisco Unity Express 2.2
OL-8464-02
5
System Requirements
Factory-set system limits are determined by the ordered license. Limits for the NM-CUE and
NM-CUE-EC are shown in Table 4 and Table 5. Limits for the AIM-CUE are shown in Table 6 and
Table 7.
Table 4
System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the NM-CUE and
NM-CUE-EC
Default
Mailbox
Size
(Minutes)1
Cisco Unity Express
Total Mailbox
License/Software SKU Storage (Hours)
Number of Concurrent Voice Mail
and Auto-Attendant Ports/Sessions
Number of
Customizable Number of
Scripts
Prompts
SCUE-LIC-12CCM
SCUE-LIC-12CME
100
353
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
SCUE-LIC-25CCM
SCUE-LIC-25CME
100
171
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
SCUE-LIC-50CCM
SCUE-LIC-50CME
100
92
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
SCUE-LIC-100CCM
SCUE-LIC-100CME
100
50
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
1. The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs)
Table 5
Maximum Number of Mailboxes, Groups, Owners, and Members on the NM-CUE and NM-CUE-EC
Default Number
of Personal
Cisco Unity Express
License/Software SKU Mailboxes
Default Number
of General
Delivery
Mailboxes
Total Number of
Mailboxes
Number of
Groups1
Number of
Owners1
Number of
Members1
SCUE-LIC-12CCM
SCUE-LIC-12CME
12
5
17
20
400
880
SCUE-LIC-25CCM
SCUE-LIC-25CME
25
10
35
20
400
1000
SCUE-LIC-50CCM
SCUE-LIC-50CME
50
15
65
30
400
1000
SCUE-LIC-100CCM
SCUE-LIC-100CME
100
20
120
40
400
1000
1. Per CUE system.
Release Notes for Cisco Unity Express 2.2
6
OL-8464-02
System Requirements
Table 6
System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the AIM-CUE
Cisco Unity Express
Total Mailbox
License/Software SKU Storage (Hours)1
Default
Mailbox
Size
(Minutes)2
Number of Concurrent Voice Mail
and Auto-Attendant Ports/Sessions
Number of
Customizable Number of
Scripts
Prompts
SCUE-LIC-12CCM
SCUE-LIC-12CME
14
45
4 (Cisco 2600XM, Cisco 2650XM,
Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700
series, Cisco 3800 series)
4
25
SCUE-LIC-25CCM
SCUE-LIC-25CME
14
22
4 (Cisco 2600XM, Cisco 2650XM,
Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700
series, Cisco 3800 series)
4
25
SCUE-LIC-50CCM
SCUE-LIC-50CME
14
12
4 (Cisco 2600XM, Cisco 2650XM,
Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700
series, Cisco 3800 series)
4
25
1. The storage value shown is for the AIM-CUE with the 1-GB compact flash. The earlier AIM-CUE version with the 512-MB compact flash supports
4.5 hours (270 minutes) of mailbox storage. To use Cisco Unity Express 2.2, Cisco recommends that older AIM-CUE modules with 512-MB compact
flash be replaced with the 1-GB compact flash AIM-CUE module.
2. The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).
Table 7
Maximum Number of Mailboxes, Groups, Owners, and Members on the AIM-CUE
Default Number
of Personal
Mailboxes
Default Number
of General
Delivery
Mailboxes
Total Number of
Mailboxes
Number of
Groups1
Number of
Owners1
Number of
Members1
SCUE-LIC-12CCM
SCUE-LIC-12CME
12
5
17
20
100
200
SCUE-LIC-25CCM
SCUE-LIC-25CME
25
10
35
20
100
200
SCUE-LIC-50CCM
SCUE-LIC-50CME
50
15
65
20
100
200
Cisco Unity Express
License/Software SKU
1. Per CUE system.
Release Notes for Cisco Unity Express 2.2
OL-8464-02
7
System Requirements
Software Upgrade Overview
Depending on the Cisco Unity Express release you are upgrading from, different software upgrade
methods are available. The following methods are supported to upgrade to Cisco Unity Express
Release 2.2:
•
Upgrade using the online installer with the software install upgrade command. For specific
procedures, see the following documentation:
– If you are running a software license for Cisco Unified CallManager, see the Upgrading an
Existing Software Image section in the Cisco Unity Express CLI Administration Guide for
Cisco CallManager
– If you are running a software license for Cisco CallManager Express, see the Upgrading an
Existing Software Image section in the Cisco Unity Express CLI Administration Guide for
Cisco CallManager Express.
This method is designated as Process “A” in Table 8 on page 9.
•
A “clean” installation process upgrade using the online installer with the software install clean
command. For specific procedures, see the following documentation:
– If you are running a software license for Cisco Unified CallManager, see the Installing a New
Software Image section in the Cisco Unity Express CLI Administration Guide for Cisco
CallManager.
– If you are running a software license for Cisco CallManager Express, see the Installing a New
Software Image section in the Cisco Unity Express CLI Administration Guide for
Cisco CallManager Express.
This method is designated as Process “B” in Table 8 on page 9.
•
A “clean” installation process upgrade using the boot helper. For specific procedures, see the
following documentation:
– If you are running a software license for Cisco Unified CallManager, see the Installing a
Software Image Cisco CallManager.
– If you are running a software license for Cisco CallManager Express, see the Installing a
Software Image Using Boot Helper section in the Cisco Unity Express CLI Administration
Guide for Cisco CallManager Express.
This method is designated as Process “C” in Table 8 on page 9.
Table 8 provides a matrix of the upgrade processes available for the different software releases. The
upgrade process key for Table 8 is as follows:
•
A = Upgrade Using Online Installer
•
B = “Clean” Installation Upgrade Using Online Installer
•
C = “Clean” Installation Upgrade Using Boot Helper. For software upgrades where other upgrade
options are available, Cisco recommends using this upgrade process only if the other methods are
unsuccessful.
Release Notes for Cisco Unity Express 2.2
8
OL-8464-02
System Requirements
Table 8
Caution
Cisco Unity Express Software Upgrade Process Matrix
Upgrade
from this
release
To this release
2.2.2
2.2.1
2.1.3
2.1.2
2.1.1
2.0.2
2.0.1
2.2.1
B, C
—
—
—
—
—
—
2.1.3
B, C
A, B, C
—
—
—
—
—
2.1.2
B, C
B, C
A, B, C
—
—
—
—
2.1.1
B, C
B, C
B, C
A, B, C
—
—
—
2.0.2
B, C
B, C
B, C
B, C
B, C
—
—
2.0.1
B, C
B, C
B, C
B, C
B, C
B, C
—
1.1.2
B, C
B, C
C
C
C
C
C
If you upgrade using either of the “clean” installation processes, the existing configuration files on the
system are not preserved. You must first back up the existing configuration files and restore them after
performing the upgrade. If the configuration files are not backed up before performing the upgrade, then
Cisco Unity Express must be reconfigured.
The following are important notes to consider when planning your software upgrade:
•
If you upgrade the software using the online installer, downgrading to an earlier software version is
currently not supported.
•
If a non-2.2.1 license is installed, several null node name errors are shown on the console display
after Populating internal database.... during the bootup sequence. This can be resolved by installing
a 2.2.1 version license. The error is benign and can be safely ignored. The new licenses only fix the
display error. Also, 2.2.1 licenses are backward compatible with the 2.1.3 release.
•
When you upgrade, make sure to upgrade to the same type of license. For example, if you are
running the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME
license. You can upgrade to a license that offers support for more personal mailboxes. To increase
your mailbox license, you must purchase a new license.
•
If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the
AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express
Release 2.2.
•
The online installer is not available on the AIM-CUE module with 512 MB compact flash.
•
Downgrading to a license with support for fewer personal mailboxes is not supported. If you want
to change the system to support fewer mailboxes, and you cannot restore any previous backups on
the larger system, then you must purchase a new license and perform a new installation from the
beginning.
Release Notes for Cisco Unity Express 2.2
OL-8464-02
9
System Requirements
Software Compatibility
This section describes Cisco Unity Express compatibility with other software application versions. It
includes the following subsections:
•
Cisco Unity Express Compatibility with Cisco Unified CallManager, page 10
•
Cisco Unity Express Compatibility with Cisco CallManager Express, page 11
•
Voice Messaging Networking between Systems, page 12
Cisco Unity Express Compatibility with Cisco Unified CallManager
Table 9 lists the Cisco Unified CallManager software versions that are compatible with supported
versions of Cisco Unity Express. This table applies to Cisco Unity Express software licenses with the
format SCUE-LIC-xxCCM.
Table 9
Cisco Unity Express Compatibility with Cisco Unified CallManager
Cisco Unity Express
Supported Releases
Compatible Cisco Unified CallManager
Releases1
2.2.1
2.2.2
3.3(3), 3.3(4), 4.0(1), 4.0(2), 4.1(2), 4.1(3)
2.1.3
2.1.2
2.1.1
3.3(3), 3.3(4), 4.1(3)
4.0(1), 4.0(2), 4.1(3)
4.1(2), 4.1(3)
2.0.2
2.0.1
3.3(3), 3.3(4)
4.0(1), 4.0(2)
1.1.2
3.3(3), 3.3(4)
1. Prior to Release 4.0, Cisco Unified CallManager was known as Cisco CallManager.
Release Notes for Cisco Unity Express 2.2
10
OL-8464-02
System Requirements
Cisco Unity Express Compatibility with Cisco CallManager Express
Table 10 lists the Cisco Unity Express releases that are compatible with different versions of
Cisco CallManager Express. This table applies to Cisco Unity Express software licenses with the format
SCUE-LIC-xxCME.
Table 10
Cisco Unity Express Compatibility with Cisco CallManager Express
Compatible Cisco
CallManager Express
Versions1
Minimum Cisco IOS
Release Required for
Cisco CallManager
Express Version
2.2.1
2.2.2
3.0
3.1
3.2
3.2.1
3.2.2
3.3
4.0
12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
12.3(14)T
12.4(4)XC
2.1.3
2.1.2
2.1.1
3.0
3.1
3.2
3.2.1
3.2.2
12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
2.0.2
2.0.1
3.0
3.1
3.2
3.2.1
3.2.2
12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
1.1.2
3.0
3.1
3.2
3.2.1
3.2.2
12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
Cisco Unity Express
Supported Releases
1. Prior to Release 4.0, Cisco CallManager Express was known as Cisco CallManager Express.
Release Notes for Cisco Unity Express 2.2
OL-8464-02
11
System Requirements
Voice Messaging Networking between Systems
Cisco Unity Express can be deployed in a networked environment with other Cisco Unity Express or
Cisco Unity systems. Table 11 identifies the software release requirement for this functionality.
Table 11
Cisco Unity Express Compatibility
Cisco Unity Express Releases
Compatible Cisco Unity Releases1
2.2.1, 2.2.2
4.0(4) and higher
2.1.3, 2.1.2, 2.1.1
4.0(4) and higher
2.0.2, 2.0.1
4.0(3), 4.0(4)
1.1.2
Not supported
1. Cisco Unity releases shown in bold indicate releases that provide Cisco Unity
Voice Profile for Internet Messaging (VPIM) message interoperability with the
corresponding Cisco Unity Express release.
Determining the Software Version and License
Note
Bootloader is reported as 2.0.0 on the bootloader screen, but the show software versions command
reports it as 2.1.2.
To determine the software version of Cisco Unity Express and the license being used, perform the
following steps.
Step 1
Open a Telnet session.
Step 2
Telnet to the router by entering telnet ip-address.
Step 3
Enter the user ID and password of the router.
Step 4
Enter the following command to enter the Cisco Unity Express command environment:
enable
<router password>
service-module service-engine slot/port session
Step 5
Enter Cisco Unity Express EXEC mode by entering the following command:
enable
Step 6
Enter the following command to display the Cisco Unity Express software version:
show software versions
Step 7
Enter the following command to display the Cisco Unity Express software license:
show software licenses
Release Notes for Cisco Unity Express 2.2
12
OL-8464-02
New Features and Enhancements
Cisco Unity Express Language Support
Cisco Unity Express 2.2 supports different languages for the telephony user interface. The GUI pages
and CLI commands are only available in English.
One language can be installed on the system at one time. Table 12 lists the languages that are supported,
and the minimum Cisco Unity Express release required.
Table 12
Cisco Unity Express 2.2 Language Support
Language
Minimum Cisco Unity Express
Release Required
English (United States)
1.0.0
Danish
2.1.3
English (United Kingdom)
2.1.3
French (Europe)
2.0.1
German
2.0.1
Italian
2.1.3
Portuguese (Brazil)
2.1.3
Spanish (Europe)
2.0.1
Spanish (Latin America)
2.1.3
New Features and Enhancements
The following sections describe new features and enhancements available in this release:
•
New Features and Enhancements in Cisco Unity Express 2.2.2, page 13
•
New Features and Enhancements in Cisco Unity Express 2.2.2, page 13
•
New CLI Commands in Cisco Unity Express 2.2.2, page 14
•
New CLI Commands in Cisco Unity Express 2.2.2, page 14
New Features and Enhancements in Cisco Unity Express 2.2.2
There are no new features and enhancements in Cisco Unity Express Release 2.2.2. See Resolved
Caveats—Cisco Unity Express Release 2.2.2, page 15 for the resolved caveat.
New Features and Enhancements in Cisco Unity Express 2.2.1
Cisco Unity Express Release 2.2.1 introduces support for the following enhancements:
•
Configuring the Cisco Unity Express module to monitor the health, conduct performance
monitoring, data collection, and trap management for Cisco Unity Express voicemail and auto
attendant applications.
Release Notes for Cisco Unity Express 2.2
OL-8464-02
13
Important Notes
Note
The ciscoUnityExpressRescExhausted trap in the CISCO-UNITY-EXPRESS-MIB has not been
implemented in the Cisco Unity Express 2.2.1 release.
New CLI Commands in Cisco Unity Express 2.2.2
There are no new CLI commands for Cisco Unity Express Release 2.2.2.
New CLI Commands in Cisco Unity Express 2.2.1
The following CLI commands have been added in Cisco Unity Express 2.2.1. For more information, see
the Cisco Unity Express 2.1/2.2 Command Reference.
•
notification security login password
•
notification security login user
•
notification security pin password
•
notification security pin reset
•
notification security pin uid
•
show notification configuration
•
show snmp configuration
•
snmp-server community
•
snmp-server contact
•
snmp-server enable cueShutdownRequest
•
snmp-server enable traps
•
snmp-server host
•
snmp-server location
•
trace management
•
trace snmp
Important Notes
This section provides important additional notes regarding Cisco Unity Express Release 2.2.
•
Beginning in March, 2007, the dates for United States Daylight Savings Time were changed to begin
at 2 a.m. on the second Sunday of March, and end at 2 a.m. on the first Sunday in November. This
change will affect voicemail timestamps during the weeks that were previously part of Standard
Time. Cisco Unity Express sets the Daylight Savings Time start and end dates automatically on the
basis of timezone.
You must manually change the United States Daylight Savings Time start and end date settings using
the clock timezone command. To configure the timezone using the GUI, go to Administration >
Network Time Zone Settings and change the timezone accordingly.
Release Notes for Cisco Unity Express 2.2
14
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Caveats
For more information, see Field Notice FN#62682 : U.S. Daylight Saving Time (DST) policy changes
effective March 2007 - for all Cisco Unity Express (CUE) releases prior to 2.3.4.
Caveats
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are
the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and
only selected severity 3 caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express maintenance
release.
Note
If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. To
reach Bug Toolkit, log in to Cisco.com by clicking the Log In button on the right side, go to the drop
down menu on the top bar of the page and select Technical Support: Tools & Utilities: Software Bug
Toolkit (under Troubleshooting Tools). Another option is to enter the following URL in your web
browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for
Cisco Unity Express. Once logged in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.
Open Caveats—Cisco Unity Express Release 2.2.2
This section describes possibly unexpected behavior by Cisco Unity Express Release 2.2.2. All the
caveats listed in this section are open in CiscoUnity Express Release 2.2.2. This section describes
severity 2 caveats and select severity 3 caveats.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
There are no open caveats in Cisco Unity Express Release 2.2.2.
Resolved Caveats—Cisco Unity Express Release 2.2.2
Cisco Unity Express Release 2.2.2 resolves caveat CSCsd23604.
Open Caveats—Cisco Unity Express Release 2.2.1
This section describes possibly unexpected behavior by Cisco Unity Express Release 2.2.1. All the
caveats listed in this section are open in CiscoUnity Express Release 2.2.1. This section describes
severity 2 caveats and select severity 3 caveats.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
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Related Documentation
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
There are no open caveats in Cisco Unity Express Release 2.2.1.
Resolved Caveats—Cisco Unity Express Release 2.2.1
This section describes the resolved caveats from Cisco Unity Express Release 2.2.1.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
There are no resolved caveats in Cisco Unity Express Release 2.2.1.
Related Documentation
For a list of other Cisco Unity Express documentation, see the Cisco Unity Express (All Versions): READ
ME FIRST document at:
http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/cuedocs.htm
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can find a listing of all new and revised Cisco technical documentation at this URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.
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Documentation Feedback
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to [email protected].
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
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Obtaining Technical Assistance
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
Tip
•
Emergencies — [email protected]
•
Nonemergencies — [email protected]
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts,
Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The
Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition,
Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid
Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Obtaining Technical Assistance
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and
Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
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Obtaining Additional Publications and Information
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
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Obtaining Additional Publications and Information
This document is to be used in conjunction with the documents listed in the “Related Documentation” section on page 16.
CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is
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Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0711R)
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Obtaining Additional Publications and Information
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