Release Notes for Cisco Unity Express 2.1
November 8, 2005
Cisco Unity Express 2.1.3
Text Part Number OL-7213-03
These release notes support Cisco Unity Express (CUE) 2.1 up to and including Cisco Unity Express
2.1.3. These release notes are updated as needed to describe new hardware support, features, and related
documents.
We recommend that you view the field notices for this release to see if your software or hardware
platforms are affected. If you have an account on Cisco.com, you can find field notices at
http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login
account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express release.
Table 1
Note
Cisco Unity Express Release 2.1 Maintenance Release History
Cisco Unity Express Release
Released
2.1.1
March 9, 2005
2.1.2
June 27, 2005
2.1.3
November 8, 2005
The user documentation for Cisco Unity Express refers to this release as 2.1. The 2.1.3 release is the
third release version for Cisco Unity Express 2.1. Future maintenance release versions of Cisco Unity
Express 2.1 may be released.
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
Contents
Contents
These release notes contain the following sections:
•
System Requirements, page 2
•
New Features and Enhancements, page 13
•
Important Notes, page 17
•
Caveats, page 18
•
Related Documentation, page 30
•
Obtaining Documentation, page 30
•
Documentation Feedback, page 31
•
Cisco Product Security Overview, page 32
•
Obtaining Technical Assistance, page 33
•
Obtaining Additional Publications and Information, page 34
System Requirements
This section describes the hardware and software requirements for Cisco Unity Express release 2.1. It
contains the following subsections:
•
Hardware Supported, page 2
•
Files Included in Cisco Unity Express 2.1, page 3
•
Software Licenses and Factory-Set Limits, page 5
•
Software Upgrade Overview, page 8
•
Software Compatibility, page 10
•
Determining the Software Version and License, page 12
Hardware Supported
Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity
Express Network Modules and Advanced Integration Modules (AIMs).
Table 2
Supported Platforms and Minimum Cisco IOS Release
Cisco Unity Express
Network Module
Extended Capacity
(NM-CUE-EC)
Cisco Platform
Cisco Unity Express
Network Module
(NM-CUE)
Cisco 2600XM
12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco 2650XM, 2651XM 12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco Unity Express
AIM-CUE
Release Notes for Cisco Unity Express 2.1
2
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System Requirements
Table 2
Supported Platforms and Minimum Cisco IOS Release
Cisco Unity Express
Network Module
Extended Capacity
(NM-CUE-EC)
Cisco Platform
Cisco Unity Express
Network Module
(NM-CUE)
Cisco 2691
12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco 2801
Not Supported
Not Supported
12.3(8)T4
Cisco 2811, Cisco 2821,
Cisco 2851
12.3(8)T4
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(8)T4
Cisco 3725, Cisco 3745
12.3(4)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(7)T
Cisco 3825, Cisco 3845
12.3(11)T
12.3(11)T5, 12.3(14)T1,
12.4(1)
12.3(11)T
Cisco Unity Express
AIM-CUE
Files Included in Cisco Unity Express 2.1
Table 3 lists the files available in the Cisco Unity Express 2.1 release.
Table 3
Files Included in Cisco Unity Express Release 2.1
Filename
Purpose
File Required to
Upgrade the
Software Using the
Online Installer
cue-vm.2.1.3.pkg
The main software package file
Yes
cue-installer.2.1.3
Helper installer
cue-vm-installer.2.1.3.prt1
Installer payload file
cue-vm-full.2.1.3.prt1
VoiceMail application
cue-vm-upgrade.2.1.2_2.1.3.prt1
VoiceMail application upgrade
package from release 2.1.2
Yes
cue-vm-lang-pack.2.1.3.pkg
Language package file
Yes
cue-vm-en_US-lang-pack.2.1.3.prt1
English (US) language prompts
cue-vm-en_US-upg-lang-pack.2.1.3.prt1
English (US) language prompts
Yes
upgrade package from release 2.1.2
cue-vm-da_DK-lang-pack.21.3.prt1
Danish language prompts
cue-vm-en_GB-lang-pack.21.3.prt1
British English (UK) language
prompts
cue-vm-fr_FR-lang-pack.2.1.3.prt1
French (European) language
prompts
cue-vm-fr_FR-upg-lang-pack.2.1.3
French (European) language
prompts upgrade package from
release 2.1.2
Release Notes for Cisco Unity Express 2.1
OL-7213-03
3
System Requirements
Table 3
Files Included in Cisco Unity Express Release 2.1 (Continued)
Filename
Purpose
cue-vm-de_DE-lang-pack.2.1.3.prt1
German (European) language
prompts
cue-vm-de_DE-upg-lang-pack.2.1.3.prt1
German (European) language
prompts upgrade package from
release 2.1.2
cue-vm-it_IT-lang-pack.21.3.prt1
Italian language prompts
cue-vm-pt_BR-lang-pack.21.3.prt1
Portuguese (Brazilian) language
prompts
cue-vm-es_ES-lang-pack.2.1.3.prt1
Spanish (European) language
prompts
cue-vm-es_ES-upg-lang-pack.2.1.3.prt1
Spanish (European) language
prompts upgrade package from
release 2.1.2
cue-vm-es_CO-lang-pack.21.3.prt1
Spanish (Latin American) language
prompts
Cisco Unity Express Editor2.1.3.exe
Installer for the Script Editor
cue-vm-license_12mbx_ccm_2.1.3.pkg
License 12 mailbox for
Cisco CallManager
cue-vm-license_25mbx_ccm_2.1.3.pkg
License 25 mailbox for
Cisco CallManager
cue-vm-license_50mbx_ccm_2.1.3.pkg
License 50 mailbox for
Cisco CallManager
cue-vm-license_100mbx_ccm_2.1.3.pkg
License 100 mailbox for
Cisco CallManager
cue-vm-license_12mbx_cme_2.1.3.pkg
License 12 mailbox for
Cisco CallManager Express
cue-vm-license_25mbx_cme_2.1.3.pkg
License 25 mailbox for
Cisco CallManager Express
cue-vm-license_50mbx_cme_2.1.3.pkg
License 50 mailbox for
Cisco CallManager Express
cue-vm-license_100mbx_cme_2.1.3.pkg
License 100 mailbox for
Cisco CallManager Express
File Required to
Upgrade the
Software Using the
Online Installer
Yes
Yes
Release Notes for Cisco Unity Express 2.1
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System Requirements
Software Licenses and Factory-Set Limits
Different license levels are available for Cisco Unity Express software for the network module or the
AIM and for Cisco Unified CallManager or Cisco CallManager Express. To download Cisco Unity
Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software
Center for Cisco Unity Express.
The following Cisco Unity Express licenses are available for the Cisco Unity Express 2.1 release:
Cisco Unity Express Network Module
•
Licenses for Cisco Unified CallManager:
– SCUE-12CCM-2.1.3
– SCUE-25CCM-2.1.3
– SCUE-50CCM-2.1.3
– SCUE-100CCM-2.1.3
•
Licenses for Cisco CallManager Express:
– SCUE-12CME-2.1.3
– SCUE-25CME-2.1.3
– SCUE-50CME-2.1.3
– SCUE-100CME-2.1.3
Cisco Unity Express AIM
•
Licenses for Cisco Unified CallManager:
– SCUE-12CCM-2.1.3
– SCUE-25CCM-2.1.3
– SCUE-50CCM-2.1.3
•
Licenses for Cisco CallManager Express:
– SCUE-12CME-2.1.3
– SCUE-25CME-2.1.3
– SCUE-50CME-2.1.3
Note
Prior to release 4.0, Cisco Unified CallManager was known as Cisco CallManager.
Release Notes for Cisco Unity Express 2.1
OL-7213-03
5
System Requirements
Factory-set system capacities for mailboxes, storage hours, ports, scripts, and prompts are determined
by the ordered license. System capacities for the NM-CUE and NM-CUE-EC are shown in Table 4 and
Table 5. System capacities for the AIM-CUE are shown in Table 6 on page 7 and Table 7 on page 7.
Table 4
System Capacities on the NM-CUE and NM-CUE-EC
Default
Mailbox
Size
(Minutes)1
Cisco Unity Express
Total Mailbox
License/Software SKU Storage (Hours)
Number of Concurrent Voice Mail
and Auto-Attendant Ports/Sessions
Number of
Customizable Number of
Scripts
Prompts
SCUE-LIC-12CCM
SCUE-LIC-12CME
100
353
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
SCUE-LIC-25CCM
SCUE-LIC-25CME
100
171
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
SCUE-LIC-50CCM
SCUE-LIC-50CME
100
92
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
SCUE-LIC-100CCM
SCUE-LIC-100CME
100
50
8 (NM-CUE)
16 (NM-CUE-EC)
8
50
1. The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs)
Table 5
Maximum Number of Mailboxes, Groups, Owners, and Members on the NM-CUE and NM-CUE-EC
Default Number
Cisco Unity Express
of Personal
License/Software SKU Mailboxes
Default Number
of General
Delivery
Mailboxes
Total Number of
Mailboxes
Number of
Groups1
Number of
Owners1
Number of
Members1
SCUE-LIC-12CCM
SCUE-LIC-12CME
12
5
17
20
400
880
SCUE-LIC-25CCM
SCUE-LIC-25CME
25
10
35
20
400
1000
SCUE-LIC-50CCM
SCUE-LIC-50CME
50
15
65
30
400
1000
SCUE-LIC-100CCM
SCUE-LIC-100CME
100
20
120
40
400
1000
1. Per Cisco Unity Express system.
Release Notes for Cisco Unity Express 2.1
6
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System Requirements
Table 6
System Capacities for the AIM-CUE
Cisco Unity Express
Total Mailbox
License/Software SKU Storage (Hours)1
Default
Mailbox
Size
(Minutes)2
Number of Concurrent Voice Mail
and Auto-Attendant Ports/Sessions
Number of
Customizable Number of
Scripts
Prompts
SCUE-LIC-12CCM
SCUE-LIC-12CME
14
45
4 (Cisco 2600XM, Cisco 2650XM,
Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700
series, Cisco 3800 series)
4
25
SCUE-LIC-25CCM
SCUE-LIC-25CME
14
22
4 (Cisco 2600XM, Cisco 2650XM,
Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700
series, Cisco 3800 series)
4
25
SCUE-LIC-50CCM
SCUE-LIC-50CME
14
12
4 (Cisco 2600XM, Cisco 2650XM,
Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700
series, Cisco 3800 series)
4
25
1. The storage value shown is for the AIM-CUE with the 1-GB compact flash. The earlier AIM-CUE version with the 512-MB compact flash supports
4.5 hours (270 minutes) of mailbox storage. To use Cisco Unity Express 2.1, Cisco recommends that older AIM-CUE modules with 512-MB compact
flash be replaced with the 1-GB compact flash AIM-CUE module.
2. The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).
Table 7
Maximum Number of Mailboxes, Groups, Owners, and Members on the AIM-CUE
Default Number
of Personal
Mailboxes
Default Number
of General
Delivery
Mailboxes
Total Number of
Mailboxes
Number of
Groups1
Number of
Owners1
Number of
Members1
SCUE-LIC-12CCM
SCUE-LIC-12CME
12
5
17
20
100
200
SCUE-LIC-25CCM
SCUE-LIC-25CME
25
10
35
20
100
200
SCUE-LIC-50CCM
SCUE-LIC-50CME
50
15
65
20
100
200
Cisco Unity Express
License/Software SKU
1. Per Cisco Unity Express system.
Release Notes for Cisco Unity Express 2.1
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7
System Requirements
Software Upgrade Overview
Depending on the Cisco Unity Express release you are upgrading from, different software upgrade
methods are available. The following methods are supported to upgrade to Cisco Unity Express
Release 2.1:
•
Upgrade using the online installer with the software install upgrade command. For specific
procedures, see the following documentation:
– If you are running a software license for Cisco Unified CallManager, see the Upgrading an
Existing Software Image section in the Cisco Unity Express CLI Administration Guide for Cisco
CallManager
– If you are running a software license for Cisco CallManager Express, see the Upgrading an
Existing Software Image section in the Cisco Unity Express CLI Administration Guide for Cisco
CallManager Express.
This method is designated as Process “A” in Table 8 on page 9.
•
A “clean” installation process upgrade using the online installer with the software install clean
command. For specific procedures, see the following documentation:
– If you are running a software license for Cisco Unified CallManager, see the Installing a New
Software Image section in the Cisco Unity Express CLI Administration Guide for Cisco
CallManager.
– If you are running a software license for Cisco CallManager Express, see the Installing a New
Software Image section in the Cisco Unity Express CLI Administration Guide for Cisco
CallManager Express.
This method is designated as Process “B” in Table 8 on page 9.
•
A “clean” installation process upgrade using the boot helper. This method is designated as Process
“C” in Table 8. For specific procedures, see the following documentation:
– If you are running a software license for Cisco Unified CallManager, see the Installing a
Software Image Using Boot Helper section in the Cisco Unity Express CLI Administration
Guide for Cisco CallManager.
– If you are running a software license for Cisco CallManager Express, see the Installing a
Software Image Using Boot Helper section in the Cisco Unity Express CLI Administration
Guide for Cisco CallManager Express.
Table 8 provides a matrix of the upgrade processes available for the different software releases. The
upgrade process key for Table 8 is as follows:
•
A = Upgrade Using Online Installer
•
B = “Clean” Installation Upgrade Using Online Installer
•
C = “Clean” Installation Upgrade Using Boot Helper. For software upgrades where other upgrade
options are available, Cisco recommends using this upgrade process only if the other methods are
unsuccessful.
Release Notes for Cisco Unity Express 2.1
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System Requirements
Table 8
Caution
Cisco Unity Express Software Upgrade Process Matrix
Upgrade
from this
release:
To this release:
2.1.3
2.1.2
2.1.1
2.0.2
2.0.1
2.1.2
A, C
—
—
—
—
2.1.1
B, C
A, C
—
—
—
2.0.2
B, C
B, C
B, C
—
—
2.0.1
B, C
B, C
B, C
B, C
—
1.1.2
C
C
C
C
C
If you upgrade using either of the “clean” installation processes, the existing configuration files on the
system are not preserved. You must first back up the existing configuration files and restore them after
performing the upgrade. If the configuration files are not backed up before performing the upgrade, then
Cisco Unity Express must be reconfigured.
The following are important notes to consider when planning your software upgrade:
•
If you upgrade the software using the online installer, downgrading to an earlier software version is
currently not supported.
•
Using the online installer, you can only upgrade to Cisco Unity Express Release 2.1.3 from
Cisco Unity Express Release 2.1.2. You must perform a clean installation of Release 2.1.3 to
upgrade from any other version. Not all files are required to perform the upgrade using the online
installer. Table 3 on page 3 lists the Cisco Unity Express Release 2.1 files required to upgrade the
software using the online installer.
•
If a non-2.1.3 license is installed, several null node name errors are shown on the console display
after Populating internal database .... during the bootup sequence. This can be resolved by installing
a 2.1.2 version license. The error is benign and can be safely ignored. The new licenses only fix the
display error. Also, 2.1.3 licenses are backward compatible with the 2.1.2 release.
•
When you upgrade, make sure to upgrade to the same type of license. For example, if you are
running the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME
license. You can upgrade to a license that offers support for more personal mailboxes. To increase
your mailbox license, you must purchase a new license.
•
If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the
AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express
Release 2.1. For more information, see the “AIM-CUE with 512-MB Compact Flash Storage
Capacity May Crash” section on page 18.
•
The online installer is not available on the AIM-CUE module with 512 MB compact flash.
•
Downgrading to a license with support for fewer personal mailboxes is not supported. If you want
to change the system to support fewer mailboxes, and you cannot restore any previous backups on
the larger system, then you must purchase a new license and perform a new installation from the
beginning.
Release Notes for Cisco Unity Express 2.1
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9
System Requirements
Upgrade Error Messages
When performing an online upgrade to CUE 2.1.3, a series of error messages are generated as the
existing system shuts down and prepares for the install and cutover to the newly downloaded image.
These messages are harmless, and happen because the running software tries to stop programs in the
process of shutting down.
The following error messages may display on the CUE console during the online upgrade, but can be
disregarded:
Shutting down processes ... Please wait
.
SHUTDOWN: PROBE_shutdown.sh EXITED: probe exit status 0
Success
SHUTDOWN: SQL_shutdown.sh Success
SHUTDOWN: LDAP_shutdown.sh Success
SHUTDOWN: HTTP_shutdown.sh EXITED: LDAP_startup.sh exit status 0
EXITED: HTTP_startup.sh exit status 0
Success
Process shutdown complete.
ccn: INFO ccn server output END
EXITED: ${ROOT}/usr/wfavvid/run exit status 137
superthread: INFO superthread server output END
EXITED: superthread_startup.sh exit status 137
cli: INFO cli server output END
EXITED: cli_server.sh exit status 137
dwnldr: INFO dwnldr server output END
EXITED: dwnldr_startup.sh exit status 137
ntp: INFO ntp server output END
EXITED: ntp_startup.sh exit status 137
sql: INFO sql server output /bin/postgres_startup.sh: line 15: 1760 Killed postmaster -D
$1 -i
sql: INFO sql server output END
EXITED: SQL_startup.sh exit status 137
starting_phase:
install-files.sh /dwnld/.work_order
Software Compatibility
This section describes Cisco Unity Express compatibility with other software application versions. It
includes the following subsections:
•
Cisco Unity Express Compatibility with Cisco Unified CallManager, page 10
•
Cisco Unity Express Compatibility with Cisco CallManager Express, page 11
•
Voice Messaging Networking between Systems, page 12
Cisco Unity Express Compatibility with Cisco Unified CallManager
Table 9 lists the Cisco Unified CallManager software versions that are compatible with supported
versions of Cisco Unity Express. This table applies to Cisco Unity Express software licenses with the
format SCUE-LIC-xxCCM.
Release Notes for Cisco Unity Express 2.1
10
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System Requirements
Table 9
Cisco Unity Express Compatibility with Cisco Unified CallManager
Cisco Unity Express
Supported Releases
Compatible Cisco Unified CallManager
Releases1
2.1.3
2.1.2
2.1.1
3.3(3), 3.3(4)
4.0(1), 4.0(2)
4.1(2) and higher
2.0.2
2.0.1
3.3(3), 3.3(4)
4.0(1), 4.0(2)
1.1.2
3.3(3), 3.3(4)
1. Prior to Release 4.0, Cisco Unified CallManager was known as Cisco CallManager.
Cisco Unity Express Compatibility with Cisco CallManager Express
Table 10 lists the Cisco Unity Express releases that are compatible with different versions of Cisco
CallManager Express. This table applies to Cisco Unity Express software licenses with the format
SCUE-LIC-xxCME.
Table 10
Cisco Unity Express Compatibility with Cisco CallManager Express
Compatible Cisco
CallManager Express
Versions
Minimum Cisco IOS
Release Required for
Cisco CallManager
Express Version
2.1.3
2.1.2
2.1.1
3.0
3.1
3.2
3.2.1
3.2.2
3.3
12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
12.3(14)T
2.0.2
2.0.1
3.0
3.1
3.2
3.2.1
3.2.2
12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
1.1.2
3.0
3.1
3.2
3.2.1
3.2.2
12.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
Cisco Unity Express
Supported Releases
Release Notes for Cisco Unity Express 2.1
OL-7213-03
11
System Requirements
Voice Messaging Networking between Systems
Cisco Unity Express can be deployed in a networked environment with other Cisco Unity Express or
Cisco Unity systems. Table 11 identifies the software release requirement for this functionality.
Table 11
Cisco Unity Express Compatibility
Cisco Unity Express Releases
Compatible Cisco Unity Releases1
2.1.3, 2.1.2, 2.1.1
4.0(4) and higher
2.0.2, 2.0.1
4.0(3), 4.0(4)
1.1.2
Not supported
Cisco Unity Express Releases
Cisco Unity Express Releases2
2.1.3, 2.1.2, 2.1.1
1.1.1, 1.1.2, 2.0.1
2.0.2, 2.0.1
1.1.1, 1.1.2
1.1.2
1.1.1
1. Cisco Unity releases shown in bold indicate releases that provide Cisco Unity Voice
Profile for Internet Messaging (VPIM) message interoperability with the
corresponding Cisco Unity Express release.
2. Voice-mail networking is not supported in Cisco Unity Express releases prior to
2.0.1.
Determining the Software Version and License
Note
Bootloader is reported as 2.0.0 on the bootloader screen, but the show software versions command
reports it as 2.1.3.
To determine the software version of Cisco Unity Express and the license being used, perform the
following steps.
Step 1
Open a Telnet session.
Step 2
Telnet to the router by entering telnet ip-address.
Step 3
Enter the user ID and password of the router.
Step 4
Enter the following command to enter the Cisco Unity Express command environment:
service-module service-engine slot/port session
Step 5
Enter Cisco Unity Express EXEC mode by entering the following command:
enable
Step 6
Enter the following command to display the Cisco Unity Express software version:
show software versions
Step 7
Enter the following command to display the Cisco Unity Express software license:
show software licenses
Release Notes for Cisco Unity Express 2.1
12
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New Features and Enhancements
Cisco Unity Express Language Support
Cisco Unity Express 2.1 supports different languages for the telephony user interface. The GUI pages
and CLI commands are only available in English.
One language can be installed on the system at one time. Table 12 lists the languages that are supported,
and the minimum Cisco Unity Express release required.
Table 12
Cisco Unity Express 2.2 Language Support
Language
Minimum Cisco Unity Express
Release Required
English (United States)
1.0.0
Danish
2.1.3
English (United Kingdom)
2.1.3
French (Europe)
2.0.1
German
2.0.1
Italian
2.1.3
Portuguese (Brazil)
2.1.3
Spanish (Europe)
2.0.1
Spanish (Latin America)
2.1.3
New Features and Enhancements
The following sections describe new features and enhancements available in this release:
•
New Features and Enhancements in Cisco Unity Express 2.1.3, page 13
•
New Features and Enhancements in Cisco Unity Express 2.1.2, page 14
•
New Features and Enhancements in Cisco Unity Express 2.1.1, page 14
•
New CLI Commands in Cisco Unity Express 2.1.3, page 16
•
New CLI Commands in Cisco Unity Express 2.1.2, page 16
•
New CLI Commands in Cisco Unity Express 2.1.1, page 16
New Features and Enhancements in Cisco Unity Express 2.1.3
Cisco Unity Express Release 2.1.3 introduces support for the following enhancements
•
Integration with Cisco CallManager Express Basic Automatic Call Distribution (B-ACD)
Cisco Unity Express 2.1.3 supports interoperability with Cisco CallManager Express B-ACD. This
feature requires Cisco CallManager Express 3.3 and higher.
•
Support for additional languages
The telephone user interface (TUI) and auto-attendant prompts are available in the following
languages beginning with this release:
Release Notes for Cisco Unity Express 2.1
OL-7213-03
13
New Features and Enhancements
– Danish
– English (United Kingdom)
– Italian
– Portuguese (Brazil)
– Spanish (Latin America)
•
Support for audible message waiting indication on analog phones with Voice Gateway 224 (VG224)
New Features and Enhancements in Cisco Unity Express 2.1.2
There are no new features in this release.
New Features and Enhancements in Cisco Unity Express 2.1.1
Cisco Unity Express Release 2.1 introduces a number of important features and enhancements, including
the following:
•
Administration Via Telephone
Cisco Unity Express Release 2.1 introduces the Administration Via Telephone (AVT), previously
known as the Greeting Management System (GMS). The ability for an administrator, or other
privileged user, to create and address broadcast messages is added to this Telephony User Interface
(TUI) based management tool in Release 2.1. Also new with Release 2.1 is the ability to add
recorded names and locations to the Unity Express local directory for easier addressing of messages
to remote users. Administrators also use the AVT to record and manage Cisco Unity Express
automated attendant prompts and alternate greetings for the automated attendant.
•
Capacity Enhancements
Release 2.1 introduces the Cisco Unity Express Network Module Enhanced Capacity
(NM-CUE-EC), which supports 16 ports of concurrent voice mail or automated-attendant sessions
for all license levels. Release 2.1 also improves the port capacity of the AIM-CUE on all integrated
services routers (Cisco 2800 and Cisco 3800 series) and Cisco 3700 series routers from the previous
limitation of four ports to six ports of concurrent voice mail or automated attendant for all license
levels. When running on a Cisco 2600XM or Cisco 2691 multiservice access router, the AIM-CUE
will continue to support four ports. The AIM-CUE will detect on which platform it is running and
adjust the port capacity automatically.
•
Spoken Name Confirmation
Cisco Unity Express provides spoken name confirmation for all local recipients and beginning with
Release 2.1, many remote recipients. Spoken name confirmation ensures that the correct recipient
has been selected when a user addresses a voice-mail message. The confirmation includes the
remote location information, if applicable, to ensure that the message is sent to the correct user and
location. Cisco Unity Express uses an extension to the local directory populated by the administrator
or vCard information available through the VPIM message to provide spoken name for remote users.
•
Distribution Lists
The public and private distribution list function provided by Cisco Unity Express allows a
voice-mail message to be simply and quickly addressed to a list of predefined recipients, saving time
and minimizing keying errors. Cisco Unity Express includes an “all users” public distribution list
Release Notes for Cisco Unity Express 2.1
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OL-7213-03
New Features and Enhancements
and the ability for a privileged user to define up to 15 other public lists. Individual users may define
up to 5 private lists of their own. A member of a distribution list may be a user, a GDM, a group, or
other distribution lists. Remote users and blind addresses may also be members of distribution lists.
•
Broadcast Messages
Like distribution lists, broadcast messages also allow a message to be delivered to multiple
recipients, specifically, all the users on the local Cisco Unity Express system or all the users at a
remote location. Additionally, broadcast messages mean that important communications are given
top priority in the recipient’s voice message queue. These special messages are played out before
any other messages and will remain in the user’s mailbox until the message is retrieved in full or
expires, ensuring critical communications are heard. Broadcast messages are managed through
Administration Via Telephony, a privileged user interface that, in addition to other system
management functionality, allows broadcast messages to be created, broadcast messages to be sent
to local users and remote locations and broadcast message expiries to be defined.
•
Undelete Messages
If a message is inadvertently deleted during a Cisco Unity Express voice mail-message session, the
user now has the option to undelete the message and return it to an active state within the same
session. This feature provides users with improved voice message management.
•
Compatibility with Cisco Unified CallManager 4.1
Operation in Cisco Unified CallManager 4.1 provides networks with the ability to automatically
detect the Java Telephony Application Programming Interface (JTAPI) version.
•
Flexibility of General Delivery Mailboxes and Personal Mailboxes.
Beginning with Release 2.1, as a configuration option any licensed number of General Delivery
Mailboxes may be repurposed as personal mailboxes, expanding the capacity of each license level
from 12, 25, 50, and 100 up to 17, 25, 65, and 120 personal mailboxes, respectively.
•
Automated Attendant Enhancements
The Cisco Unity Express automated attendant has been enhanced with holiday schedules and
business hours for use with the standard automated attendant or an automated attendant script that
has been customized using the Cisco Unity Express Editor.
•
Calling Line Identification (CLID) Information Availability for all Voice Messages
As a configuration option, Calling Line Identification information is now available for all voice-mail
messages, whether the call originates from another Cisco Unity Express user on the same system or
from the PSTN.
•
Password and PIN Minimum Length Flexibility
Prior to Cisco Unity Express Release 2.1, the minimum length for a password and PIN was fixed at
three. Beginning with Release 2.1, the minimum password and PIN length is configurable through
either the CLI or the GUI.
•
Password and PIN Expiry Time
This functionality permits the administrator to configure the password and PIN expiry time on a
system-wide basis. The expiry time is the time in days for which the password and PIN are valid.
When this time is reached, the user must enter a new password or PIN. If this option is not
configured, passwords and PINs do not expire.
•
Restore to Factory Defaults
This functionality allows administrators to work with Cisco Unity Express as if it were just shipped
from the Cisco factory. This feature enables reusing or rotating inventory from site to site or for
administrator training purposes.
Release Notes for Cisco Unity Express 2.1
OL-7213-03
15
New Features and Enhancements
New CLI Commands in Cisco Unity Express 2.1.3
There are no new CLI commands in Cisco Unity Express 2.1.3.
New CLI Commands in Cisco Unity Express 2.1.2
The following CLI command has been added in Cisco Unity Express 2.1.2. For more information, see
the Cisco Unity Express Command Reference, Release 2.1.
•
database compact (available in offline mode only)
New CLI Commands in Cisco Unity Express 2.1.1
The following CLI commands have been added in Cisco Unity Express 2.1.1. For more information, see
the Cisco Unity Express Command Reference, Release 2.1.
•
calendar-biz schedule
•
calendar holiday
•
ccn call terminate
•
clock timezone
•
closed day
•
group privilege
•
list name
•
list number delete
•
list number description
•
list number member
•
list number owner
•
network copy spokenname location id
•
network copy spokenname url
•
no enable
•
open day
•
remote cache enable
•
remote copy spokenname url
•
remote copy spokenname username
•
remote username fullname
•
remote username location
•
remote username phonenumber
•
restore factory default
•
security password
•
security pin
•
show calendar-biz schedule
Release Notes for Cisco Unity Express 2.1
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Important Notes
•
show calendar holiday
•
show ccn call application
•
show ccn call route
•
show ccn status ccm-manager
•
show groups privileges
•
show lists detail private
•
show lists detail public
•
show lists owner
•
show lists public
•
show remote cache
•
show remote user detail
•
show remote users
•
show security detail
•
show voicemail broadcast messages
•
voicemail broadcast message
•
voicemail broadcast message delete
•
voicemail broadcast mwi
•
voicemail broadcast recording time
•
voicemail broadcast vpim-id
•
voicemail callerid
•
voicemail default broadcast expiration time
•
voicemail vcard
Important Notes
This section provides important additional notes regarding Cisco Unity Express Release 2.1.2.
U.S. Daylight Savings Time Changes Require Reconfiguration of Time Zones
Beginning in March, 2007, the dates for United States Daylight Savings Time were changed to begin at
2 a.m. on the second Sunday of March, and end at 2 a.m. on the first Sunday in November. This change
will affect voicemail timestamps during the weeks that were previously part of Standard Time. Cisco
Unity Express sets the Daylight Savings Time start and end dates automatically on the basis of timezone.
You must manually change the United States Daylight Savings Time start and end date settings using the
clock timezone command. To configure the timezone using the GUI, go to Administration > Network
Time Zone Settings and change the timezone accordingly.
For more information, see Field Notice FN#62682 : U.S. Daylight Saving Time (DST) policy changes
effective March 2007 - for all Cisco Unity Express (CUE) releases prior to 2.3.4.
Release Notes for Cisco Unity Express 2.1
OL-7213-03
17
Caveats
AIM-CUE with 512-MB Compact Flash Storage Capacity May Crash
The Cisco Unity Express AIM-CUE module equipped with 512 MB of compact flash may crash if the
voice-mail storage capacity is completely used up. This is expected to occur when recording time
exceeds 6 hours. Previously, the product had been specified to support 8 hours of voice-mail storage.
Cisco recommends that the AIM-CUE module with 512 MB of compact flash be replaced with an
AIM-CUE module with 1 GB of compact flash. For more specific information, see the Field Notice at
the following URL:
http://www.cisco.com/warp/customer/770/fn61964.shtml
French Language Support in Cisco Unity Express Release 2.1
French (European) language prompts which were not supported in Cisco Unity Express Release 2.1.1
are supported in Cisco Unity Express Release 2.1.2.
Caveats
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are
the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and
only selected severity 3 caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express maintenance
release.
Note
If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. To
reach Bug Toolkit, log in to Cisco.com by clicking the Log In button on the right side, go to the drop
down menu on the top bar of the page and select Technical Support: Tools & Utilities: Software Bug
Toolkit (under Troubleshooting Tools). Another option is to enter the following URL in your web
browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for
Cisco Unity Express. Once logged in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.
This section lists open caveats in Cisco Unity Express 2.1.3, 2.1.2 and 2.1.1.
Open Caveats—Cisco Unity Express Release 2.1.3
This section describes possibly unexpected behavior by Cisco Unity Express Release 2.1.3. All the
caveats listed in this section are open in Cisco Unity Express Release 2.1.3. This section describes
severity 2 caveats and select severity 3 caveats.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
The following caveats are open in Cisco Unity Express Release 2.1.3:
Release Notes for Cisco Unity Express 2.1
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Caveats
There are no open caveats in Cisco Unity Express Release 2.1.3.
Resolved Caveats—Cisco Unity Express Release 2.1.3
This section describes the resolved caveats from Cisco Unity Express Release 2.1.3.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
The following caveats are resolved in Cisco Unity Express Release 2.1.3:
•
CSCsb32599
Symptoms: With caller ID announcement in the Cisco Unity Express voicemail system, when a
message is left from a number that overlaps with an existing network location ID, Cisco Unity
Express assumes the message was from the network location and strips off the overlapping portion
when playing back the caller ID.
For example, with a network location ID of 5 and a voicemail message left from 5550100, Cisco
Unity Express assumes this is from mailbox 550100 at location 5 and plays out the caller ID in the
voicemail system as such.
Workaround: There is no known workaround.
•
CSCsb33807
Symptoms: In a rare situation, if the telco switch is not sending a proper disconnect signal, Cisco
Unity Express loops the call between the VM and AA causing the AA greetings to get recorded in
a subscribers voice mailbox, filling the voice mailbox.
Workaround: There is no known workaround.
•
CSCeh08681
Symptoms: If a user tries to remove a mailbox assigned to a group right after Cisco Unity Express
comes up, (this is the first action performed), either through GUI or CLI, the operation fails. The
GDM does get deleted successfully on a second attempt.
Workaround: Try again! It will work the second time.
•
CSCeh10237
Symptoms: The default broadcast message expiry time is 30 days. But this can be configured to a
maximum of 365 days. When the broadcast message expiry time is configured to 365 days, the time
rolls over a year and the broadcast expiry time is set to the current date.
The second problem is if the broadcast expiry time on 31 December is set for 1 January (next year),
the prompt plays “The message will expire on 1st of January” rather then “The message will expire
tomorrow”.
Workaround: Do not configure the broadcast message expiry time to 365 days. Configure a value
between 1 and 364.
•
CSCsb65451
Symptoms: Inbound VPIM voice messages from Cisco Unity for Domino subscribers to Cisco Unity
Express subscribers may cause the Cisco Unity Express module to crash.
Release Notes for Cisco Unity Express 2.1
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19
Caveats
Condition: Cisco Unity for Domino 4.0(5) using VPIM Networking to send VPIM messages to
Cisco Unity Express 2.1(2). Intermittently there may be problems with the audio attachments in the
message that is being received by the Cisco Unity Express that is causing the crash to occur.
Workaround: There is no known workaround.
•
CSCeh14151
Symptoms: Upon trying to add/modify members from the Everyone Public list, the user hears the
prompt “Sorry, you are not authorized to edit this list”. The control then goes back to the previous
menu and the following prompts are played out:
“To add a member, press 1. To hear the current members, press 2...”
“For help, press 0.”
If user does not select any of the given choices and allows a timeout, the call gets disconnected.
The correct behavior is that after playing out “Sorry, you are not authorized to edit this list”, the
control should go two levels up to the menu which asks the user to enter the public list number.
Workaround: Do not allow the timeout. Press * to go back to the main distribution list menu.
•
CSCeh15213
Symptoms: Sometimes a misqueued message in network message queue can hold up the delivery of
other network messages which has an earlier timestamp than the misqueued message.
Workaround: Currently there is no workaround. The user must wait until the misqueued message is
pushed into the running job queue.
•
CSCeh47505
Symptoms: A Cisco Unity Express subscriber attempting to reply to a VPIM message from an
unknown caller to Cisco Unity either hears “Sorry, this system is temporarily unable to complete
your call. Please call again later.” The call is then disconnected or receives a failure on sending the
reply they have recorded.
Conditions: This can occur when using VPIM networking between Cisco Unity Express and
Cisco Unity and Cisco Unity is configured to allow unknown callers to address messages to VPIM
subscribers, which correspond to subscribers on Cisco Unity Express. The message is successfully
delivered to the Cisco Unity Express subscriber and can be reviewed. The problems occur if an
attempt is made to reply to the message. If a prefix is defined for the location corresponding to Unity,
the subscriber hears a failsafe conversation and is disconnected. If the location does not have a prefix
defined, an attempt to send a recorded reply results in an error.
Workaround: No workaround is available other than not to attempt a reply to a message of this type.
A reply should not be allowed anyway because the problem occurs only with the handling of the
condition.
Note that messages of this type are delivered from non-mail-user@unitydomain and if remote
caching is enabled, Cisco Unity Express can place an entry in the cache table. Then, when a message
is announced to the receiving subscriber, the “from” value does not include an extension number.
The subscriber hears only “From extension at Cisco Unity location name”.
•
CSCsa75464
Symptoms: A non-delivery receipt is received in response to a fax message which says “Could not
deliver the message in the time limit specified. Please retry or contact your administrator”. If
delivery is attempted again, the same error results. The receipt may be received 2 days after sending
the original message, depending on the SMTP delivery delay settings configured on the sending
system.
Release Notes for Cisco Unity Express 2.1
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Caveats
Conditions: This can occur when using VPIM networking between Cisco Unity Express and
Cisco Unity and an attempt is made to send a fax message to a subscriber on the Unity Express
system.
Workaround: There is no known workaround.
•
CSCsa75447
Symptoms: A non-delivery receipt is sent to a Cisco Unity Express subscriber indicating that
message delivery failed because the format was not accepted by the remote system, though the
remote system does support the format.
Conditions: This can occur when the mailbox for the intended recipient is full and can no longer
accept messages. In this case the delivery failure reason is reported incorrectly as unsupported
format when it should indicate mailbox full.
Workaround: There is no known workaround.
•
CSCeg86775
Symptoms: When sending a network message between 2 locations and the phone prefix information
for the 2 locations does not match on the sending and receiving systems, the message is rejected by
the receiving system. This generates a Non Delivery Receipt in the senders mailbox. If the phone
prefix information is then corrected for the 2 locations and the user resends the message attached to
the Non Delivery Receipt, the message is still rejected. The message has the fully translated network
addresses of the sender and recipient and one of these is now incorrect.
Workaround: Make sure that phone prefix information configured at a location matches the phone
prefix information configured at each matching remote location. Also, users should not use the
resend option of the Non Delivery Receipt menu to resend the message to the intended recipient.
Instead, they should re-record the message and send it again using the normal message send menu.
•
CSCeg89943
Symptoms: When a global broadcast message is recorded to send to all the configured locations and
the network messaging is disabled just before sending the message, a Non Delivery Record is not
generated for the local broadcast message. However, if the network messaging is disabled before
recording the message, the system does not allow the admin to record the broadcast message.
Workaround: Do not disable the network messaging after recording a broadcast message and before
sending the broadcast message to all configured locations.
•
CSCeh11196
Symptoms: When addressing a message and the message is not currently addressed to any one, the
menu prompt “To add a name, press 1. To send the message, press #. To exit press *” is played. When
“3” is pressed in response, the call disconnects after playing the prompt “Sorry. That is a not a valid
selection. Please try again”. Instead, the system should play the error prompt and play the menu
prompt again.
Workaround: Do not press “3” in response to this prompt. Or, Login to the mailbox again and
readdress and re-record the message.
•
CSCsa82454
Symptoms: After running Disk cleanup to recover space on a Cisco Unity Express system where the
hard drive has filled up, the system may not boot or not all functions may work.
Workaround: There is no known workaround. Under some circumstances, the system needs to have
its software loaded fresh again and the configuration and data restored from backup.
Release Notes for Cisco Unity Express 2.1
OL-7213-03
21
Caveats
Open Caveats—Cisco Unity Express Release 2.1.2
This section describes possibly unexpected behavior by Cisco Unity Express Release 2.1.2. All the
caveats listed in this section are open in Cisco Unity Express Release 2.1.2. This section describes
severity 2 caveats and select severity 3 caveats.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
The following caveats are open in Cisco Unity Express Release 2.1.2:
•
CSCsb05032
Symptoms: When Cisco Unity Express gets NDR for broadcast message, it saves the attached
message as a broadcast message instead of a network broadcast message.
Conditions: Sending a broadcast message to a remote site with an invalid vpim id causes Cisco Unity
Express to receive an NDR for that broadcast message. Cisco Unity Express saves the attached
message as a local broadcast message, so all the local mailboxes get the broadcast message.
Workaround: There is no workaround.
Resolved Caveats—Cisco Unity Express Release 2.1.2
This section describes the resolved caveats from Cisco Unity Express Release 2.1.1.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
The following caveats are resolved in Cisco Unity Express Release 2.1.2:
•
CSCeg85429
Symptoms: If a script containing a time step is created on a personal computer in one timezone and
executed in another timezone, the time ranges in the time step do not reflect the set time range.
Conditions: The time set in the time step is stored as a calendar object with Jan. 1, 1999 as the base
time. At run time, to find whether the current time falls in one of the time ranges, just the current
time (hour, minute and second) are compared with the time in the time step.
If the time zones of the time in the time step is different from the current time zone, the time
comparison to find whether the current time falls in one of the time ranges does not work.
This problem appears even when the timezone is changed on the personal computer.
Workaround: Change the time on the personal computer with which the script is edited to the
timezone where this script will be used.
•
CSCeg51165
Symptoms: The voice mail time stamp for Australia NSW runs one hour ahead of the clock on
Cisco Unity Express.
Conditions: This occurs only on an AIM-CUE, not NM-CUE.
Release Notes for Cisco Unity Express 2.1
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OL-7213-03
Caveats
Workaround: There is no workaround.
•
CSCeh63819
Symptoms: The router might crash after receiving and processing a malformed DNS packet.
Conditions: The problem only happens in parsing a malicious compressed string.
Workaround: There is no workaround.
•
CSCed30264
Symptoms: If a caller does a zero-out to an extension and that extension has Call Forward Busy or
Call Forward All to VoiceMail and the call gets forwarded to VoiceMail, the caller hears a prompt
“Sorry, this extension does not have a mailbox associated with it.” In this case, the caller is not able
to leave a message. However, if that extension has Call Forward No Answer to VoiceMail and the
call gets forwarded to VoiceMail, the caller hears the mailbox greeting and is able to leave a voice
mail.
Conditions: This problem exists only in Cisco Unified CallManager mode. It does not exist in
Cisco CallManager Express mode.
Workaround: There is no workaround.
•
CSCeg60609
Symptoms: The Cisco Unity Express Script Editor and CRS Script Editor can not be installed on the
same machine.
Conditions:
Workaround: There is no workaround.
•
CSCeg63452
Symptoms: When recording a message from a 7912 phone in Cisco Unity Express, the
begin-recording Prompt from VoiceMail is not always audible. This happens intermittently but only
for this model of IP phone.
Conditions:
Workaround: There is no workaround.
•
CSCeh55158
Symptoms: With Cisco Unity Express 2.0.1 and 2.1.1, the AIM-CUE disk can be come full, resulting
in the Call Unity Express module rebooting or not booting at all. The behavior resembles that which
is described in http://www.cisco.com/warp/public/770/fn61964.shtml
Conditions: The symptoms can arise after uninterrupted operation for some period of time and many
messages have been recorded and deleted.
Workaround: Currently, preventative action requires you to periodically reboot the AIM-CUE
module. It is not necessary to reload the entire router.
If the Cisco Unity Express module does not boot, the same workarounds as described in
http://www.cisco.com/warp/public/770/fn61964.shtml can be used. The disk compact utility frees
up disk space and should restore system operation. This utility is available through the Cisco TAC.
•
CSCeh60198
Symptoms: Uploading a script with the GUI fails and gives the error message:
Adding a script failed - Script upload failed (Bad Script Or Internal Error).
The script is corrupted during upload and the backend servers reject the script.
Release Notes for Cisco Unity Express 2.1
OL-7213-03
23
Caveats
Conditions: Typically this happens only for large scripts. The probability of this happening increases
with the script size and number of script parameters.
Workaround: Upload the script using the CLI.
•
CSCeg37049
Symptoms: Uploading scripts to the Cisco Unity Express with the GUI sometimes gives the error
message:
Script refresh failed
Subsequent uploads of any scripts, either through the GUI or CLI, fail consistently.
Conditions:
Workaround: Reload the Cisco Unity Express module by issuing a reload command in the
Cisco Unity Express CLI or clicking on Reload Unity Express in the GUI web page
Administration->ControlPanel.
Open Caveats—Cisco Unity Express Release 2.1.1
This section describes possibly unexpected behavior by Cisco Unity Express Release 2.1.1. All the
caveats listed in this section are open in CiscoUnity Express Release 2.1.1. This section describes
severity 2 caveats and select severity 3 caveats.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
The following caveats are open in Cisco Unity Express Release 2.1.1:
•
CSCeb30259
Symptoms: User Import fails with this message.
User Creation: 1 Failed View/Hide details
Creating user 'phone1 7912', error 'com.cisco.aesop.sysdb.nativeSysdbException:
invalid characters
in directory name'.
Mailbox Creation: 1 Failed View/Hide details
Skipping mailbox creation for 'phone1 7912', since user addition failed.
Conditions: If a user on Cisco CallManager Express or Cisco Unified CallManager has a space in
the user ID, when an attempt is made to import that user to Cisco Unity Express, this error message
appears.
Workaround: Do not create user IDs with spaces on Cisco Unified CallManager or Cisco
CallManager Express.
•
CSCec64232
Symptoms: The Cisco Unity Express module fails to reload.
Conditions: On rare occasions, when the Cisco Unity Express module is reloaded from the CLI or
GUI, it might get stuck during the reload process. The CLI console will display messages similar to
the following, and the module will not reload:
MONITOR EXIT...
INIT: Switching to runlevel: 6
Release Notes for Cisco Unity Express 2.1
24
OL-7213-03
Caveats
INIT: Sending processes the TERM signal
Workaround: Reset the Cisco Unity Express module using the Cisco IOS CLI from the router.
•
CSCed58324
Symptoms: The Cisco Unity Express system is slow to reboot.
Conditions: Occasionally on a reboot, the Cisco Unity Express system will not come online after
1200 seconds. The following messages are seen on the system console:
waiting 1201 ...TIMEOUT
It looks like things are stuck, trying a monitor interrupt.
MONITOR EXITING...
And the system reboots. On this subsequent reboot, the system starts up and comes online with no
problem.
Workaround: There is no workaround. The system comes online on the subsequent reboot.
•
CSCef62570
Symptom: Calls to Cisco Unity Express voicemail or auto attendant fail if SIP registrar is
configured.
Conditions: This symptom is observed on Cisco CallManager Express routers receiving inbound
calls from SIP proxy or SIP registrar, which are transferred or forwarded to Cisco Unity Express.
Workaround: There is no workaround.
•
CSCeg37049
Symptoms: There is a script refresh failure when scripts are uploaded.
Conditions: When scripts to Cisco Unity Express are uploaded via the GUI interface, the error
“Script refresh failed” may sometimes occur. Subsequent uploads of any scripts, through either the
GUI or the CLI, will then fail every time.
Workaround: Reload the Cisco Unity Express module by issuing the reload command in the CLI or
by clicking on “Reload Unity Express” in the GUI web page Administration->ControlPanel.
•
CSCeg43166
Symptoms: The following crash message is seen when the Cisco Unity Express network module or
AIM boots up:
waiting 223 ...Jun 11 15:03:01 localhost java: CRASH superthread main startup
com.cisco.aesop.dns.DNS_cache: Got Exception: java.io.IOException: Cannot monitor
ethernet
EXITED: superthread_startup.sh exit status 1
MONITOR EXITING...
INIT: Sending processes
Conditions: The network module or AIM was powered off for more than a day, and when it was
powered on the next day, during the boot process it crashed because of the cited exception. The
network module or AIM booted successfully in subsequent attempts.
Workaround: There is no workaround.
•
CSCeg49869
Symptoms: Entering an abbreviated command for displaying group privileges results in an
incomplete display.
Release Notes for Cisco Unity Express 2.1
OL-7213-03
25
Caveats
Conditions: If the abbreviated form of CLI is used on Cisco Unity Express for displaying privileges
associated with the groups, the command output displays only the groups and not the privileges
associated with the groups. For example, the show groups pri command (privileges abbreviated to
pri) displays only group names. It does not display the privileges associated with each group.
Workaround: Instead of using abbreviations for this command, use the full form of the command
show groups privileges to display the privilege information associated with each group.
•
CSCeg50567
Symptoms: Error message appears during system reboot.
Conditions: Occasionally on a system reboot, the system may fail to come online, and produce an
error message, stating that it failed with error status 139 as follows:
EXITED: ${ROOT}/usr/wfavvid/run exit status 139
The system will then reboot successfully.
Workaround: There is no workaround. Allow the system to reboot, because it will come online
without a problem.
•
CSCeg64699
Symptoms: Trying to import CTI ports fails with the following message appearing:
IOException:http://172.16.0.0/CCMApi/AXL/v1/soapisapi.dll
Conditions: On the configure->callmanager web page, if the web password is entered incorrectly,
when you attempt to verify the password, the CTI port import action fails. When you enter the
correct password, the CTI ports can be imported.
Workaround: There is no workaround.
•
CSCeg65651
Symptoms: The sender receives a Non Delivery Receipt message when the remote system does not
accept a message.
Conditions: When a voice mail is addressed to a distribution list or to more than 10 recipients, and
if any of the intended recipients is a local mailbox that is disabled, the sender will receive a Non
Delivery Receipt message for each disabled mailbox that states that the “Remote system was unable
to accept the message” along with the local mailbox information.
If a voice mail is not addressed to a distribution list or to fewer than 10 recipients, and if any of the
intended recipients is a local mailbox that is disabled, the sender will receive a notification that the
mailbox is disabled along with the local mailbox information.
Workaround: There is no workaround.
•
CSCeg71485
Symptoms: The network local location is disabled after a reload.
Conditions: If you delete the network local location and then save your configuration, when you
reload Cisco Unity Express, the network local location will remain disabled.
Workaround: After Cisco Unity Express restarts, reenter the network local location id command to
reenable networking at this location.
•
CSCeg72131
Symptoms: The GUI Help page for “Adding members to a distribution list” has a broken link.
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Caveats
Conditions: On the GUI Help page for “Adding members to a distribution list”, there is a link to
“Related Link” to “Configuring Distribution Lists.” If you click this link, a “Page not Found” error
appears.
Workaround: Use the help menu bar on the left side of the screen to get to the help screen for
“Adding members to a distribution list”.
•
CSCeg76878
Symptoms: Holidays configured for leap year may show as invalid after a restore.
Conditions: If a backup is being restored that has holidays configured for a leap year and if
February 29 has been configured as a holiday for that year in the backup, then after the restore, an
attempt to delete that holiday (February 29) might not succeed. An error message might be
displayed, stating that the specified date is invalid.
(config)> no calendar holiday date 2005 02 29
Error: Specified date is invalid
This will not happen for any other date.
Workaround: Use the following CLI to delete this special case holiday:
(config)> no calendar holiday date 2005 02
This will delete all holidays in the month of February, including February 29.
•
CSCeg79195
Symptoms: The system fails when the AIM-CUE drive is at capacity.
Conditions: On a system installed with an AIM-CUE with a 512-MB compact flash disk drive, if the
drive becomes full, the system can become unstable and fail with various different error conditions,
such as calls being disconnected at unexpected points.
Workaround: Contact Cisco TAC for a free 1-GB flash upgrade, as specified in Field Alert 64046:
AIM-CUE With 512MB CF Storage Capacity May Crash.
•
CSCeg81385
Symptoms: A call is not routed successfully when a custom script is used.
Conditions: When the Cisco Unity Express script editor is used to create a custom script, if the Name
To User step is used and in the step properties, the Maximum Retries value (on the Input tab) is 0 or
1, then when this step is executed, if no terminating character (# by default) is entered by the caller,
the call will not be routed successfully (it will go to the “Timeout” branch of the step). If the
Maximum Retires value is 0 or 1 and the Termination Character value is configured as None, then
the call will never route to a user.
Workaround: Use a Maximum Retries value of 2 or greater, or require the caller (usually stated in
the audio prompt) to enter a termination character (default # or *).
•
CSCeg82340
Symptoms: Group names not matched.
Conditions: When doing a spell-by-name, Cisco Unity Express attempts to match group names as
well as user names. Because the groups are not valid users, in the instances where a group name is
matched, no selection can be made.
Workaround: Make sure group names do not overlap with regular user names. To see all phone
keypad mappings, enter the show sysdb command from the Cisco Unity Express CLI and specify
the include keyPadMapping keyword.:
•
CSCeg86775
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Caveats
Symptoms: Message is rejected when phone prefix information does not match on sending and
receiving systems.
Conditions: When a network message between two locations is sent, if the phone prefix information
for the two locations does not match on the sending and receiving systems, then the message will be
rejected by the receiving system. This will generate a Non Delivery Receipt (NDR) in the sender’s
mailbox. If the phone prefix information is then corrected for the two locations and the user tries to
resend the message attached to the NDR, then the message will still be rejected because the message
has the fully translated network addresses of the sender and recipient as defined at the time of the
original send and one of these is now incorrect.
Workaround: Make sure that the phone prefix information configured at a location matches the
phone prefix information configured at each matching remote location. Also, the user should not use
the resend option of the NDR menu to resend the message to the intended recipient. Instead, the user
should re-record the message and send using the normal message send menu.
•
CSCeg89943
Symptoms: Disabling network messaging before sending a global broadcast message prevents the
broadcast message from being sent.
Conditions: When a global broadcast message is recorded to send to all the configured locations and
if network messaging is disabled just before the message is sent, a Non Delivery Receipt (NDR) is
not generated for the local broadcast message. However, If the network messaging is disabled before
the message is recorded, the system does not allow the administrator to record the broadcast
message.
Workaround: Do not disable network messaging after recording a broadcast message but before
sending the broadcast message to all configured locations.
•
CSCeg90146
Symptoms: Payload download status does not indicate the final size of the download.
Conditions: The payload download status does not indicate the final file payload size during the
payload download using the install command.
Workaround: There is no workaround.
•
CSCeh03529
Symptoms: Saving a configuration fails when other CLI or GUI commands are initiated at the same
time.
Conditions: On a Cisco 2600XM with an AIM-CUE installed, if a save configuration is initiated
from the GUI for a large configuration and there are CLI commands or other GUI commands
initiated at the same time, the save may fail with the following error:
ERROR: CUE configuration save failed, Cannot set, commit failure
The reason for this error is that the GUI save configuration command is expected to complete in
4 minutes 30 seconds. If the command does not complete after this time passes, the GUI command
is aborted with the cited error message.
Workaround: Issue the write configuration command from the CLI.
•
CSCeh06960
Symptoms: An error message appears when the GUI is used to add a group with a mailbox.
Conditions: When using the GUI to add a group with a mailbox and the message expiry time is 0,
the following error message may appear:
Expiry Time: Error setting attribute: Invalid value
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Caveats
If you then try to change the expiry time value, and click add on the mailbox GUI screen, the
following error message may appear:
The owner already has a mailbox. Enter a different owner
Workaround: After the first error message is seen, go to the Voice Mail > Mailboxes screen in the
GUI, click on the created mailbox, and edit the expiry time.
•
CSCeh07703
Symptoms: When Init Wizard for Cisco Unity Express is run in conjunction with
Cisco CallManager 4.1, when the Init Wizard is committed, the CTI ports may fail if the JTAPI user
name is incorrectly entered.
Conditions: This problem is seen with Cisco Unified CallManager 4.1 only. With this version of
Cisco CallManager, Cisco Unity Express is unable to correctly validate the JTAPI password entered
by the administrator.
Workaround: There is no workaround. The users need to be imported again with the correct JTAPI
username and password.
•
CSCeh08536
Symptoms: Cisco Unity Express download of a remote user spoken name fails.
Conditions: When the Cisco Unity Express CLI is used to download a remote user spoken name
from the Cisco Unity Express system, the operation fails to download the spoken name to the FTP
server if the remote user does not have a spoken name configured. The Cisco Unity Express CLI
session for which the download command was issued will be disconnected.
Workaround: Configure (that is, upload to Cisco Unity Express) a spoken name for the remote user
before attempting to download the remote user spoken name from the Cisco Unity Express system.
•
CSCeh08681
Symptoms: Removing a mailbox fails right after Cisco Unity Express comes up.
Conditions: If a user tries to remove a mailbox assigned to a group through either the GUI or the
CLI right after Cisco Unity Express comes up, (that is, this is the first action performed), the
operation fails. The GDM does not get deleted.
Workaround: Try to remove the mailbox a second time. Performing this action a second time will
successfully remove the mailbox.
•
CSCeh10237
Symptoms: The broadcast message expiry time returns to the current date when it is configured to
365 days.
Conditions: The default broadcast message expiry time is 30 days. This value can be configured to
a maximum of 365 days. When the broadcast message expiry time is configured to 365 days, the
time rolls over a year and the broadcast expiry time is set to the current date.
Workaround: Do not configure the broadcast message expiry time to 365 days. Configure a value
between 1 and 364.
•
CSCeh11196
Symptoms: A call is disconnected when a menu selection is entered.
Conditions: When a message is addressed and if the message is not currently addressed to anyone,
the menu prompt “To add a name, press 1. To send the message, press #. To exit, press *” is played.
When the number 3 is pressed at this menu, the prompt “Sorry. That is a not a valid selection. Please
try again” plays and the call is disconnected instead of returning to the menu.
Release Notes for Cisco Unity Express 2.1
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Related Documentation
Workaround: Do not press the number 3 when the menu prompt “To add a name, press 1. To send
the message, press #. To exit, press *.” is presented. An alternative workaround is to log in to the
mailbox again and readdress and re-record the message.
•
CSCeh15307
Symptoms: A configuration mismatch occurs between GUI and CLI configurations.
Conditions: In a Cisco Unity Express environment working with Cisco Unified CallManager,
different applications can be associated with the same call-in number. For example, the Voicemail
application can be associated with jtapi trigger 2111, and the AutoAttendant application can be
associated with SIP trigger 2111. However, the call-in number page can show only one application.
This can result in inconsistencies between CLI and GUI configurations.
Workaround: If there is a mismatch between a GUI and CLI configuration, always use the CLI to
configure one application for the same trigger number (JTAPI and SIP triggers).
•
CSCeh14151
Symptoms: A call gets disconnected if a user waits too long to enter a menu option.
Conditions: Upon trying to add/modify members from the Everyone Public list, a user hears the
prompt “Sorry, you are not authorized to edit this list.” The control then goes back to the previous
menu, and the following prompts are played out:
To add a member, press 1. To hear the current members, press 2. For help, press 0.
If the user does not select any of the given choices, and allows a timeout, then the call gets
disconnected.
The correct behavior is that after playing out “Sorry, you are not authorized to edit this list”, the
control should go two levels up to the menu that asks the user to enter the public list number.
Workaround: Do not allow the timeout. Press the * key to go back to the main distribution list menu.
•
CSCsa62783
Symptoms: An error message appears when AVT is not configured.
Conditions: If a user goes to the Voice mail > Call Handling page and the Administration Via
Telephone (AVT) number is not configured, then making changes to the voice-mail number and
clicking apply gives the error “The AVT call-in number cannot be empty.” The AVT number field
is not shown as mandatory on this page.
Workaround: Configure a dummy number for the AVT, and then use the CLI to change the
voice-mail number.
Related Documentation
For a list of other Cisco Unity Express documentation, see the Cisco Unity Express (All Versions): READ
ME FIRST document at:
http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/cuedocs.htm
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Release Notes for Cisco Unity Express 2.1
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Documentation Feedback
Cisco.com
You can find a listing of all new and revised Cisco technical documentation at this URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to [email protected].
Release Notes for Cisco Unity Express 2.1
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Cisco Product Security Overview
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
Tip
•
Emergencies — [email protected]
•
Nonemergencies — [email protected]
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Release Notes for Cisco Unity Express 2.1
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Obtaining Technical Assistance
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Release Notes for Cisco Unity Express 2.1
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Obtaining Additional Publications and Information
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
Release Notes for Cisco Unity Express 2.1
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Obtaining Additional Publications and Information
This document is to be used in conjunction with the documents listed in the “Related Documentation” section on page 30.
CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is
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iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers,
Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient,
and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0711R)
Release Notes for Cisco Unity Express 2.1
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Obtaining Additional Publications and Information
Release Notes for Cisco Unity Express 2.1
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