Release Notes for Cisco Unity Express 2.0
April 29, 2005
Cisco Unity Express Release 2.0.2
Text Part Number OL-7455-01
These release notes support Cisco Unity Express 2.0 up to and including Cisco Unity Express 2.0.2.
These release notes are updated as needed to describe new hardware support, features, and related
documents.
We recommend that you view the field notices for this release to see if your software or hardware
platforms are affected. If you have an account on Cisco.com, you can find field notices at
http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login
account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express release.
Table 1
Note
Cisco Unity Express 2.0 Maintenance Release History
Cisco Unity Express Release
Released
2.0.1
December 22, 2004
2.0.2
April 29, 2005
The user documentation for Cisco Unity Express refers to this release as 2.0. The 2.0.2 release is the
second release version for Cisco Unity Express 2.0.
Contents
These release notes contain the following sections:
•
System Requirements, page 2
•
New Features and Enhancements in Cisco Unity Express 2.0.2, page 8
•
Important Notes, page 10
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
System Requirements
•
Caveats, page 10
•
Related Documentation, page 14
•
Obtaining Documentation, page 15
•
Documentation Feedback, page 16
•
Cisco Product Security Overview, page 17
•
Obtaining Technical Assistance, page 17
•
Obtaining Additional Publications and Information, page 19
System Requirements
This section describes the hardware and software requirements for Cisco Unity Express Release 2.0. It
contains the following subsections:
•
Hardware Supported, page 2
•
Files Included in Cisco Unity Express 2.0, page 3
•
Software Licenses and Factory-Set Limits, page 3
•
Upgrading the Cisco Unity Express License, page 6
•
Software Compatibility, page 6
•
Determining the Software Version and License, page 8
Hardware Supported
Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity
Express network modules and Advanced Integration Modules (AIMs).
Note
Cisco Unity Express 2.0 does not support the NM-CUE-EC.
Table 2
Supported Platforms and Minimum Cisco IOS Release Required to Support
Cisco Unity Express Network Modules and AIMs
Cisco Platform
Cisco Unity Express Network
Module (NM-CUE)
Cisco Unity Express
AIM-CUE
Cisco 2600XM
12.3(4)T
12.3(7)T
Cisco 2650XM, 2651XM
12.3(4)T
12.3(7)T
Cisco 2691
12.3(4)T
12.3(7)T
Cisco 2801
Not Supported
12.3(8)T4
Cisco 2811, 2821, 2851
12.3(8)T4
12.3(8)T4
Cisco 3725, 3745
12.3(4)T
12.3(7)T
Cisco 3825, 3845
12.3(11)T
12.3(11)T
Release Notes for Cisco Unity Express 2.0
2
OL-7455-01
System Requirements
Files Included in Cisco Unity Express 2.0
Table 3 lists the files available in the Cisco Unity Express 2.0 release.
Table 3
Files Included in Cisco Unity Express 2.0.2
Filename
Purpose
cue-vm.2.0.2.pkg
The main software package file
cue-installer.2.0.2
Helper installer
cue-vm-installer.2.0.2.prt1
Installer payload file
cue-vm-full.2.0.2.prt1
Voice-mail application
cue-vm-upgrade.2.0.2.prt1
Voicemail application upgrade package from
release 2.0.1
cue-vm-lang-pack.2.0.2.pkg
Language package file
cue-vm-en_US-lang-pack.2.0.2.prt1
English (U.S.) language prompts
cue-vm-fr_FR-lang-pack.2.0.2.prt1
French (European) language prompts
cue-vm-de_DE-lang-pack.2.0.2.prt1
German language prompts
cue-vm-es_ES-lang-pack.2.0.2.prt1
Spanish (European) language prompts
CUEEditor2.0.2.exe
Script Editor
cue-vm-license_12mbx_ccm_2.0.2.pkg
License 12 mailbox for Cisco CallManager
cue-vm-license_25mbx_ccm_2.0.2.pkg
License 25 mailbox for Cisco CallManager
cue-vm-license_50mbx_ccm_2.0.2.pkg
License 50 mailbox for Cisco CallManager
cue-vm-license_100mbx_ccm_2.0.2.pkg
License 100 mailbox for Cisco CallManager
cue-vm-license_12mbx_cme_2.0.2.pkg
License 12 mailbox for Cisco CallManager
Express (CME)
cue-vm-license_25mbx_cme_2.0.2.pkg
License 25 mailbox for Cisco CallManager
Express (CME)
cue-vm-license_50mbx_cme_2.0.2.pkg
License 50 mailbox for Cisco CallManager
Express (CME)
cue-vm-license_100mbx_cme_2.0.2.pkg
License 100 mailbox for Cisco CallManager
Express (CME)
Software Licenses and Factory-Set Limits
Cisco Unity Express software is available in different licenses for the network module or the AIM and
for Cisco CallManager or Cisco CallManager Express (CME). To download Cisco Unity Express
software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for
Cisco Unity Express.
Release Notes for Cisco Unity Express 2.0
OL-7455-01
3
System Requirements
The following Cisco Unity Express licenses are available for the Cisco Unity Express 2.0 release:
Cisco Unity Express Network Module
•
Licenses for Cisco CallManager:
– SCUE-12CCM-2.0.2
– SCUE-25CCM-2.0.2
– SCUE-50CCM-2.0.2
– SCUE-100CCM-2.0.2
•
Licenses for Cisco CallManager Express (CME):
– SCUE-12CME-2.0.2
– SCUE-25CME-2.0.2
– SCUE-50CME-2.0.2
– SCUE-100CME-2.0.2
Cisco Unity Express AIM
•
Licenses for Cisco CallManager:
– SCUE-12CCM-2.0.2
– SCUE-25CCM-2.0.2
– SCUE-50CCM-2.0.2
•
Licenses for Cisco CallManager Express (CME):
– SCUE-12CME-2.0.2
– SCUE-25CME-2.0.2
– SCUE-50CME-2.0.2
Factory-set system limits are determined by the ordered license. Limits for the NM-CUE are shown in
Table 4 and Table 5. Limits for the AIM-CUE are shown in Table 6 and Table 7.
Table 4
System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the NM-CUE
Cisco Unity Express
Total Mailbox
License/Software SKU Storage (Hours)
Default
Mailbox
Size
(Minutes)1
Number of Concurrent Voice-Mail
and Auto-Attendant Ports/Sessions
Number of
Customizable Number of
Scripts
Prompts
SCUE-LIC-12CCM
SCUE-LIC-12CME
100
353
8
8
50
SCUE-LIC-25CCM
SCUE-LIC-25CME
100
171
8
8
50
SCUE-LIC-50CCM
SCUE-LIC-50CME
100
92
8
8
50
SCUE-LIC-100CCM
SCUE-LIC-100CME
100
50
8
8
50
1. The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).
Release Notes for Cisco Unity Express 2.0
4
OL-7455-01
System Requirements
Table 5
Maximum Number of Mailboxes, Groups, Owners, and Members on the NM-CUE
Default Number
Cisco Unity Express
of Personal
License/Software SKU Mailboxes
Default Number
of General
Delivery
Mailboxes
Total Number of
Mailboxes
Number of
Groups1
Number of
Owners1
Number of
Members1
SCUE-LIC-12CCM
SCUE-LIC-12CME
12
5
17
20
400
880
SCUE-LIC-25CCM
SCUE-LIC-25CME
25
10
35
20
400
1000
SCUE-LIC-50CCM
SCUE-LIC-50CME
50
15
65
30
400
1000
SCUE-LIC-100CCM
SCUE-LIC-100CME
100
20
120
40
400
1000
1. Per CUE system.
Table 6
System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the AIM-CUE
Cisco Unity Express
Total Mailbox
License/Software SKU Storage (Hours)
Default
Mailbox
Size
(Minutes)1
Number of Concurrent Voice-Mail
and Auto-Attendant Ports/Sessions
Number of
Customizable Number of
Scripts
Prompts
SCUE-LIC-12CCM
SCUE-LIC-12CME
14
28
4
4
25
SCUE-LIC-25CCM
SCUE-LIC-25CME
14
13
4
4
25
SCUE-LIC-50CCM
SCUE-LIC-50CME
14
7
4
4
25
1. The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).
Table 7
Maximum Number of Mailboxes, Groups, Owners, and Members on the AIM-CUE
Default Number
of Personal
Mailboxes
Default Number
of General
Delivery
Mailboxes
Total Number of
Mailboxes
Number of
Groups1
Number of
Owners1
Number of
Members1
SCUE-LIC-12CCM
SCUE-LIC-12CME
12
5
20
100
200
12
SCUE-LIC-25CCM
SCUE-LIC-25CME
25
10
20
100
200
25
SCUE-LIC-50CCM
SCUE-LIC-50CME
50
15
20
100
200
50
Cisco Unity Express
License/Software SKU
1. Per CUE system.
Release Notes for Cisco Unity Express 2.0
OL-7455-01
5
System Requirements
Upgrading the Cisco Unity Express License
You can upgrade to Cisco Unity Express 2.0.2 from the following version:
•
Cisco Unity Express 2.0.1
When you upgrade, make sure to upgrade to the same type of license. For example, if you are running
the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME license. You can
upgrade to a license that offers support for more personal mailboxes. To increase your mailbox license,
you must purchase a new license.
Note
Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to
change the system to support a lower number of mailboxes, and you cannot restore any previous backups
on the larger system, then you must purchase a new license and perform a new installation from the
beginning.
For specific procedures on how to upgrade your Cisco Unity Express license, see the Cisco Unity
Express CLI Administrator Guide for Cisco CallManager, Release 2.0, or the Cisco Unity Express CLI
Administrator Guide for Cisco CallManager Express, Release 2.0.
Software Compatibility
This section describes Cisco Unity Express compatibility with other software application versions. It
includes the following subsections:
•
Cisco Unity Express Compatibility with Cisco CallManager, page 6
•
Cisco Unity Express Compatibility with Cisco CallManager Express, page 6
•
Cisco Unity Express Compatibility with Cisco Unity, page 7
•
Cisco Unity Express Compatibility with Earlier Versions of Cisco Unity Express, page 7
Cisco Unity Express Compatibility with Cisco CallManager
Table 8 lists the Cisco CallManager software versions that are compatible with supported versions of
SCUE-LIC-xxCCM.
Table 8
Cisco Unity Express Compatibility with Cisco CallManager
Cisco Unity Express
Supported Releases
Compatible Cisco CallManager Releases
2.0.1
2.0.2
3.3(3), 3.3(4)
4.0(1), 4.0(2)
1.1.2
3.3(3), 3.3(4)
Cisco Unity Express Compatibility with Cisco CallManager Express
Table 9 lists the Cisco Unity Express releases that are compatible with different versions of
Cisco CallManager Express (CME). This table applies to Cisco Unity Express software licenses with the
format SCUE-LIC-xxCME.
Release Notes for Cisco Unity Express 2.0
6
OL-7455-01
System Requirements
Table 9
Cisco Unity Express Compatibility with Cisco CallManager Express
Compatible Cisco
CallManager Express
Versions
Minimum Cisco IOS
Release Required for
Cisco CallManager
Express Version
2.0.1
2.0.2
3.0
3.1
3.1.1
3.2
3.2.1
3.2.2
12.3(4)T
12.3(7)T
12.3(11)T
12.3(8)T
12.3(11)XL
12.3(11)XL1
1.1.2
3.0
3.1
3.2
3.2.1
3.2.2
12.3(4)T
12.3(7)T
12.3(8)T
12.3(11)XL
12.3(11)XL1
Cisco Unity Express
Supported Releases
Cisco Unity Express Compatibility with Cisco Unity
Table 10 lists the Cisco Unity software versions that are compatible with supported versions of
Cisco Unity Express.
Table 10
Cisco Unity Express Compatibility with Cisco Unity
Compatible Cisco Unity
Cisco Unity Express Releases Releases1
2.0.1
2.0.2
4.0(3), 4.0(4)
1.1.2
Not supported
1. Cisco Unity releases shown in bold indicate releases that provide Cisco Unity
Voice Profile for Internet Messaging (VPIM) message interoperability with
the corresponding Cisco Unity Express release.
Cisco Unity Express Compatibility with Earlier Versions of Cisco Unity Express
Table 11 lists the earlier Cisco Unity Express versions that are compatible with a given version of
Cisco Unity Express. Note that earlier versions do not have all the features and functionality available
in later versions.
Table 11
Cisco Unity Express Releases Compatibility with Earlier Cisco Unity Express Releases
Cisco Unity Express Releases
Earlier Cisco Unity Express Releases1
2.0.1
2.0.2
1.1.1, 1.1.2
1.1.2
1.1.1
1. Voice-mail networking is not supported in Cisco Unity Express releases prior to 2.0.1.
Release Notes for Cisco Unity Express 2.0
OL-7455-01
7
New Features and Enhancements
Determining the Software Version and License
To determine the software version of Cisco Unity Express and the license being used, perform the
following steps.
Step 1
Open a Telnet session.
Step 2
Telnet to the router by entering telnet ip-address.
Step 3
Enter the user ID and password of the router.
Step 4
Enter the following command to enter the Cisco Unity Express command environment:
service-module service-engine slot/port session
Step 5
Enter Cisco Unity Express EXEC mode by entering the following command:
enable
Step 6
Enter the following command to display the Cisco Unity Express software version:
show software versions
Step 7
Enter the following command to display the Cisco Unity Express software license:
show software licenses
New Features and Enhancements
The following sections describe new features and enhancements available in this release:
•
New Features and Enhancements in Cisco Unity Express 2.0.2, page 8
•
New Features and Enhancements in Cisco Unity Express 2.0.1, page 8
•
New CLI Commands in Cisco Unity Express 2.0.2, page 9
•
New CLI Commands in Cisco Unity Express 2.0.1, page 9
New Features and Enhancements in Cisco Unity Express 2.0.2
There are no new features in Cisco Unity Express 2.0.2. This maintenance release only provides fixes to
the previous release.
New Features and Enhancements in Cisco Unity Express 2.0.1
Cisco Unity Express 2.0.1 introduces a number of important features and enhancements, including the
following:
•
Support for multiple languages
European French, German, European Spanish, and U.S. English are available in the telephone user
interface (TUI) and auto-attendant prompts.
•
Streamlined software upgrade process
The upgrade process has been modified to reduce installation time.
Release Notes for Cisco Unity Express 2.0
8
OL-7455-01
New Features and Enhancements
•
Increased storage on the AIM
The AIM-CUE flash storage capacity can be increased from 512 MB to 1 GB. With the 1-GB flash,
the AIM-CUE can support 14 hours of voice-mail message storage.
•
Housing Cisco Unity Express and Cisco CallManager Express software on different routers
Beginning with this release, Cisco Unity Express software installed on one router can interoperate
with Cisco CallManager Express installed on a different router.
•
Networking across multiple sites
Voice Profile for Internet Messaging version 2 (VPIMv2) provides support for voice-mail messaging
interoperability between Cisco Unity Express sites and between Cisco Unity Express and
Cisco Unity with Non-Delivery Record (NDR) for networked messages and blind addressing.
•
Support for Cisco CallManager Release 3.3(3), 3.3(4), and 4.0(1)
Cisco Unity Express 2.0.1 provides the capability of auto-detecting the Cisco CallManager JTAPI
version on a remote system for handling call control and user import functionality.
New CLI Commands in Cisco Unity Express 2.0.2
The following CLI command has been added in Cisco Unity Express 2.0.2:
•
database compact
New CLI Commands in Cisco Unity Express 2.0.1
The following CLI commands have been added in Cisco Unity Express 2.0.1. For more information, see
the Cisco Unity Express CLI Command Reference, Release 2.0.
•
abbreviation
•
show network detail local
•
show network detail location id
•
show network locations
•
show network queues
•
show software directory
•
software download abort
•
software download clean
•
software download server
•
software download status
•
software download upgrade
•
software install clean
•
software install downgrade
•
software install upgrade
•
software remove
•
voicemail extension-length
•
voicemail phone-prefix
Release Notes for Cisco Unity Express 2.0
OL-7455-01
9
Important Notes
•
voicemail spoken-name
•
voicemail vpim-encoding
Important Notes
This section provides important additional notes regarding Cisco Unity Express 2.0.2.
U.S. Daylight Savings Time Changes Require Reconfiguration of Time Zones
Beginning in March, 2007, the dates for United States Daylight Savings Time were changed to begin at
2 a.m. on the second Sunday of March, and end at 2 a.m. on the first Sunday in November. This change
will affect voicemail timestamps during the weeks that were previously part of Standard Time. Cisco
Unity Express sets the Daylight Savings Time start and end dates automatically on the basis of timezone.
You must manually change the United States Daylight Savings Time start and end date settings using the
clock timezone command. To configure the timezone using the GUI, go to Administration > Network
Time Zone Settings and change the timezone accordingly.
For more information, see Field Notice FN#62682 : U.S. Daylight Saving Time (DST) policy changes
effective March 2007 - for all Cisco Unity Express (CUE) releases prior to 2.3.4.
AIM-CUE with 512-MB CF Storage Capacity May Crash
The Cisco Unity Express AIM-CUE module equipped with 512 MB of compact flash may crash if the
voice-mail storage capacity is completely used up. This is expected to occur when recording time
exceeds 6 hours. Previously, the product had been specified to support 8 hours of voice-mail storage.
Cisco recommends that the AIM-CUE module with 512 MB of compact flash be replaced with an
AIM-CUE module with 1 GB of compact flash. For more specific information, see the field notice at the
following URL:
http://www.cisco.com/warp/customer/770/fn61964.shtml
Caveats
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are
the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and
only selected severity 3 caveats are included in this document.
This section contains open and resolved caveats for the current Cisco Unity Express maintenance
release.
Note
If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. To
reach Bug Toolkit, log in to Cisco.com by clicking the Log In button on the right side, go to the drop
down menu on the top bar of the page and select Technical Support: Tools & Utilities: Software Bug
Toolkit (under Troubleshooting Tools). Another option is to enter the following URL in your web
browser: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Release Notes for Cisco Unity Express 2.0
10
OL-7455-01
Caveats
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for
Cisco Unity Express. Once logged in to Bug Toolkit, select the option to search for bugs in other Cisco
software and hardware products, and select the Cisco Unity Express Network Module.
Open Caveats—Cisco Unity Express 2.0.2
This section describes possibly unexpected behavior by Cisco Unity Express 2.0.2. All the caveats listed
in this section are open in Cisco Unity Express 2.0.2. This section describes severity 2 caveats and select
severity 3 and severity 4 caveats.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
The following caveats are open in Cisco Unity Express 2.0.2:
•
CSCef24326
Symptoms: A 10-second delay in a voice prompt occurs when traces are set on CCN. These are not
default traces, and this delay occurs only when debugging using traces.
Conditions: The delay occurs approximately 2 out of 5 times when debugging using CCN traces.
Workaround: Ensure that CCN traces are not left on after debugging.
•
CSCeg18575
Symptoms: While a backup or restore operation is being done through the Cisco Unity Express GUI,
the progress bar byte count halts. The download animation on the screen continues to play. Though
invisible to the administrator, the restore or backup actually continues and completes.
Conditions: This bug was reproduced on Windows 2000 professional, Internet Explorer 6.0 SP1
without complete Microsoft updates.
Workarounds:
•
1.
Patch Internet Explorer with the latest Microsoft updates from www.microsoft.com, or
2.
Use the Cisco Unity Express CLI to do backup and restore operations.
CSCeg21118
Symptoms: Boot process starts and is halted by a reload, and an ‘Initializing memory” message is
seen on the console.
Conditions: This condition happens on rare occasions.
Workaround: Power off the router for several minutes, and then turn the router power back on.
•
CSCeg24701
Symptoms: The Cisco Unity Express GUI and CLI do not respond for several minutes, and then
normal operation resumes.
Conditions: This condition happens on rare occasions.
Workaround: None.
Release Notes for Cisco Unity Express 2.0
OL-7455-01
11
Caveats
•
CSCeg25916
Symptoms: When an NTP server is added using the Cisco Unity Express GUI, it takes 10 seconds
to respond in the following scenarios:
1.
The DNS server is not configured, and the hostname is not stored in the DNS cache.
2.
The DNS server is not configured, and a negative entry is present for the hostname in the JVM
DNS cache. In the meantime, if the user presses the add button repeatedly, the user will
experience a delayed response. The delay seen is equal to 10 seconds for each time the add
button is pressed.
Conditions: The delay of 10 seconds occurs because of the 5-second timeout on the DNS hostname
resolution query. The query is tried twice, and as a result, the response is delayed 10 seconds. If
multiple hostname resolution queries are made from the GUI using the add button, the response is
delayed 10 seconds foe each query made.
Workaround: There are two workarounds for this issue:
•
1.
Configure a DNS server.
2.
If the DNS server is not configured, configure the NTP server using the IP address.
CSCeg28753
Symptoms: An audible click is heard in the audio stream when a software image download is started
either with a download or the install command.
Conditions: The click is intermittently heard when a software image download or install is started.
Workaround: Start software image downloads when the system is not in use.
•
CSCeg32104
Symptoms: An “Invalid Kernel” message appears in the startup console output when Cisco Unity
Express is reloading.
Conditions: This error message occurs when applying a CUE reset from Cisco IOS, or when
powering off while performing an installation of software.
Workaround: Avoid resetting CUE or turning the router power off when performing the CUE
software installation.
•
CSCeg37049
Symptoms: Uploading of script fails with a “Script refresh failed” message in the log file and GUI.
Conditions: This failure occurs on rare occasions when scripts are upgraded.
Workaround: None.
Resolved Caveats—Cisco Unity Express 2.0.2
This section describes resolved caveats in Cisco Unity Express 2.0.2. This section describes severity 2
caveats and select severity 3 and severity 4 caveats.
The following information is provided for each caveat:
•
Symptoms—A description of what is observed when the caveat occurs.
•
Conditions—The conditions under which the caveat has been known to occur.
•
Workaround—Solutions, if available, to counteract the caveat.
Release Notes for Cisco Unity Express 2.0
12
OL-7455-01
Caveats
The following caveats are resolved in Cisco Unity Express 2.0.2:
•
CSCed30264
Symptoms: If a caller does a zero-out to an extension, and that extension has Call Forward Busy or
Call Forward All to VoiceMail, and the call gets forwarded to VoiceMail, then the caller will hear a
message saying “Sorry, this extension does not have a mailbox associated with it”. In this case, the
caller will not be able to leave a message. However, if that extension has Call Forward No Answer
to VoiceMail, and the call gets forwarded to VoiceMail, then the caller will hear the mailbox greeting
and will be able to leave a voice mail.
Conditions: This problem exists only on Cisco Unity Express software licenses for
Cisco CallManager. It does not exist on software licenses for Cisco CallManager Express.
Workaround: None.
•
CSCef36007
Symptoms: A user cannot exit configuration mode when issuing the following key sequence:
CTRL-Z.
Conditions: This condition occurs in CLI mode when the CTRL-Z command sequence is entered to
exit configuration mode.
Workaround: Use the end command to exit configuration mode.
•
CSCeg22142
Symptoms: The CUE module resets (reboots) after the router reloads.
Conditions: If CUE has outgoing network voice mails to send, and the router is reloaded, CUE on
rare occasions may reset if CUE fails to re-register with Cisco IOS within the SCP timeout. Any
active calls to voice mail or the auto attendant will be terminated.
Workaround: Disable SCP to the service engine, or reload the service engine after reloading
Cisco IOS. To disable SCP resets for the module, execute the following command in Cisco IOS
EXEC mode:
test hw-module service-engine slot #/0 reset disable
•
CSCeg51165
Symptoms: The time stamp for voice mail for Australia NSW runs one hour in advance of the time
that actually runs on CUE
Conditions: This problem occurs only on the AIM-CUE module, and does not occur on the
NM-CUE.
Workaround: Create a local version of the script.
•
CSCeg60609
Symptoms: The CUE Script Editor and the CRS Script Editor cannot be installed on the same
hardware at the same time.
Conditions: These applications share registry files and will not work if installed on the same
hardware.
Workaround: None.
•
CSCeg63452
Symptoms: When a message is recorded from a Cisco 7912 phone, the record beep from voice mail
may not always be audible.
Conditions: This issue happens intermittently when the beep is listened to on this model of IP phone
only.
Release Notes for Cisco Unity Express 2.0
OL-7455-01
13
Related Documentation
Workaround: None.
•
CSCeg72909
If the CTRL- A key combination is pressed while the console of the Cisco Unity Express module is
accessed, the card enters the kernel debugging mode. At this time, the system is not operating or
taking calls. The administrator is presented with a “kdb>” prompt.
Conditions: This condition occurs on both the NM-CUE and the AIM-CUE.
Workaround: Enter the go command to return to normal operation.
•
CSCeg74446
Symptoms: Pressing the CTRL-A key sequence in the Cisco Unity Express (CUE) installer program
at any time while installing a new image will interrupt all processing and enter the kernel debugger
mode.
Conditions: This issue occurs while using the CUE installer program.
Workaround: Type reboot. When the system starts booting, press *** and enter the boot helper
command and load the software again.
•
CSCeg85429
Symptoms: Time ranges in a script may change when they are exported to a different time zone from
where the script was created.
Conditions: If the script is created on a PC in the America/Los_Angeles time zone with a time range
of 8:30am-5:00pm, the script remembers the time equivalent in seconds. And when the same script
is executed in the Australia/Perth timezone, then the time range becomes “00:30am-9:00am”. This
problem will show up even when the timezone is changed on a system.
Workaround: To fix your script, create the script on a PC with the time zone set to the location where
the script will run.
•
CSCeh55158
Symptoms: The AIM-CUE disk may fill up. This will result in the Cisco Unity Express module
rebooting and possibly not booting at all. The behavior may be the same as documented at the
following URL: http://www.cisco.com/warp/public/770/fn61964.shtml
Conditions: After uninterrupted operation for some period of time and many messages
recorded/deleted. This defect applies to Cisco Unity Express releases 2.0.1 and 2.1.1.
Workaround: At this time, the only preventative action is to periodically reboot the AIM-CUE
module. It is not necessary to reload the entire router.
Once in a state where the CUE module will not boot, the same workarounds as in
http://www.cisco.com/warp/public/770/fn61964.shtml can be used. The disk compact utility will
free up the disk space and should restore system operation. This utility is available through the Cisco
TAC.
Related Documentation
For a list of other Cisco Unity Express documentation, see the Cisco Unity Express (All Versions): READ
ME FIRST document at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/cuedocs.htm
Release Notes for Cisco Unity Express 2.0
14
OL-7455-01
Obtaining Documentation
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can find a listing of all new and revised Cisco technical documentation at this URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).
Release Notes for Cisco Unity Express 2.0
OL-7455-01
15
Documentation Feedback
Documentation Feedback
You can send comments about technical documentation to [email protected].
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Release Notes for Cisco Unity Express 2.0
16
OL-7455-01
Cisco Product Security Overview
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
Tip
•
Emergencies — [email protected]
•
Nonemergencies — [email protected]
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
•
1 877 228-7302
•
1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.
Release Notes for Cisco Unity Express 2.0
OL-7455-01
17
Obtaining Technical Assistance
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID
or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Release Notes for Cisco Unity Express 2.0
18
OL-7455-01
Obtaining Additional Publications and Information
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit
Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
Release Notes for Cisco Unity Express 2.0
OL-7455-01
19
Obtaining Additional Publications and Information
This document is to be used in conjunction with the documents listed in the “Related Documentation” section on page 14.
CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is
a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco
Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,
iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers,
Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient,
and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0711R)
Release Notes for Cisco Unity Express 2.0
20
OL-7455-01