Background on the CG-CAHPS
PCMH Child Survey
Dale Shaller, MPA
Shaller Consulting Group
November 5, 2013
CG-CAHPS PCMH Version
CAHPS PCMH Survey Domains
Adult Survey
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Core Composites
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Child Survey
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Access
Communication
Office Staff
Provider Rating
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PCMH Composites
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Comprehensiveness
Self-Management
Coordination
Shared Decision Making
Core Composites
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Access
Communication
Office Staff
Provider Rating
Child Development
Prevention Advice
PCMH Composite
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Health Goals
CG-CAHPS Core Measures
Getting Appointments and Health Care How Well Providers Communicate
When Needed (“Access”)
• Provider explanations easy to understand
• Getting appointments for urgent care
• Provider listens carefully
• Getting appointments for routine care or • Provider gives easy to understand instructions
check-ups
• Provider knows important information about
• Getting an answer to a medical
medical history
question during regular office hours
• Provider shows respect for what you have to
• Getting an answer to a medical
say
question after regular office hours
• Provider spends enough time with you
• Wait time for appointment to start
Helpful, Courteous and Respectful Office
Patients’ Rating of Provider
Staff
• 0-10 rating of provider
• Clerks and receptionists were helpful
• Clerks and receptionists treat you with courtesy
and respect
Additional Child Core Composites
Child PCMH Composite
PCMH Items
CG-CAHPS PCMH Survey
Item Count
Comparison of 2012 Results Table 1-1
Source: 2012 CG-CAHPS Survey Chartbook. www.cahpsdatabase.ahrq.gov
Comparison of 2012 Results Table 1-2
Source: 2012 CG-CAHPS Survey Chartbook. www.cahpsdatabase.ahrq.gov
Contact Information
Dale Shaller, MPA
Principal, Shaller Consulting Group
6381 Osgood Avenue North
Stillwater, MN 55082
651-430-0759
[email protected]
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