MINNESOTA ASSESSMENT, FEEDBACK, INCENTIVES, EXCHANGE (AFIX) PROGRAM Contents Program Background.............................5 Program Eligibility..................................9 Assessment..........................................13 Feedback..............................................17 Incentives.............................................21 Information Exchange..........................25 Program Resources..............................29 Minnesota Assessment, Feedback, Incentives, eXchange (AFIX) Program February 2016 AFIX PROGRAM 4 | AFIX Program AFIX PROGRAM PROGRAM BACKGROUND Program Background 1. Continuous Quality Improvement: a. What is Continuous Quality Improvement (CQI) in public health? i. CQI is a continuous, ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes and other indicators of quality services or processes which achieve equity and improve the health of the community. It is an approach to quality management that builds upon traditional quality assurance methods by: A. Focusing on the process of conducting business. B. Emphasizing organization and systems. C. Promoting the need for objective data to analyze and improve processes. ii. CQI commonly involves: A. A quality improvement (QI) team. B. Training. C. Mechanisms for selecting improvement opportunities. D. A process for analysis and redesign. E. A link to an organization’s strategic plan. F. An organizational culture that supports continual learning systems and process improvement. 2. CDC AFIX Program: a. What is AFIX? i. Assessment, Feedback, Incentives, and eXchange (AFIX) is a continuous quality improvement process informed by research and used for improving immunization rates and practices at the provider level. AFIX involves: A. Face-to-face interaction. B. Sharing immunization rates. C. Educating providers on the use of MIIC to improve immunization rates and practice. Program Background | 5 AFIX PROGRAM D. Maintaining contact with immunization champions at clinic and/or system level. The structure of the program is rooted in a face-to-face interaction with provider staff involved in immunization. This interaction is a very important and unique opportunity for education, outreach, and consensus toward improved immunization services and the attained benefits of CQI. Once understood and implemented by providers, the AFIX components can assist practices in meeting immunization coverage goals for a variety of standards, including but not limited to Healthy People 2020 and Healthcare Effectiveness Data and Information Set (HEDIS) measures. ii. When implementing AFIX, it is important to understand the basic steps of CQI and define the parameters that can be best addressed through AFIX implementation: A. State the problem and desired result. B. Use data to understand the problem. C. Identify and select strategies for improvement (for example, strategies to reduce missed opportunities). D. Implement selected strategies on a small scale. E. Test the selected strategies. F. Expand scope and spread throughout an organization or system. G. Evaluate the outcomes of CQI. iii. There is strong evidence that assessment and feedback, along with other elements such as incentives and exchange, are effective in increasing vaccination rates. In 2008, the Task Force on Community Preventive Services updated its original 1999 literature review on the topic and reaffirmed its earlier recommendation of using assessment and feedback “based on strong evidence of its effectiveness across a range of settings and populations.” In addition, the Task Force recommends assessment and feedback for their effectiveness in improving immunization rates in adults and children when used alone or with additional components (such as incentives). This same review is cited in CDC’s Advisory Committee on Immunization Practices (ACIP) 2011 General Recommendations in its endorsement of assessment and feedback. 3. Minnesota AFIX: a. The AFIX program in Minnesota has had a strong relationship with the Minnesota Vaccines for Children program (MnVFC). Local public health and state staff would combine the questions and content for both the AFIX and the MnVFC site visits in order to maximize efficiency and make the most of the face-to-face time with busy clinic staff. Federal changes within the AFIX and VFC programs have made this relationship no longer possible. From 2016 onwards, the administration of the AFIX program is in the hands of Minnesota Immunization Information Connection (MIIC) regional coordinators, who will perform visits, work with local public health staff to ensure visits are completed, and provide MIIC support to AFIX-eligible clinics for their CQI activities. While this program will still prioritize MnVFC-enrolled clinics for AFIX visits and use MnVFC data, non-MnVFC clinics will now be able to receive these visits upon request. 6 | AFIX Program AFIX PROGRAM b. MIIC was established in 2002 and has long been a cornerstone of the AFIX program. Rather than relying on chart audits and CDC’s CoCASA system, the Minnesota AFIX program worked with MIIC staff to create MIIC-based assessment reports in 2006. These reports were then redesigned and enhanced in 2010. c. See map of MIIC regions on the MIIC Regions and Regional Coordinators (http://www. health.state.mn.us/divs/idepc/immunize/registry/map.html) page. Program Background | 7 AFIX PROGRAM 8 | AFIX Program AFIX PROGRAM PROGRAM ELIGIBILITY Program Eligibility 1. CDC recommendations: a. Practice is an active or suspended participant in the state’s Vaccines for Children program. b. Practice serves a large population (30 or more patients in the assessment age group). Smaller provider sites (29 or fewer patients in the assessed age group) are equally as eligible for AFIX as larger providers; however, if your time and/or resources require a choice between a smaller provider and a larger one, and if all other eligibility criteria are equal, the larger provider should be prioritized for an earlier visit and the smaller provider for a later one. Improved coverage and immunization practices resulting from the AFIX process have a larger public health impact when applied to providers that serve a larger population. c. Practice had low immunization coverage during a prior assessment. Low immunization coverage may be based on: i. A prior AFIX assessment completed through a chart-pull audit. ii. An Immunization Information Systems (IIS)-generated report that shows the coverage for VFC-enrolled providers. It is recommended that an IIS coverage report be run in advance of planning AFIX visits. Providers showing low immunization coverage in the report should be prioritized for visits. d. Practice expresses an interest in improving their coverage and immunization practices. e. Practice has new staff involved in immunization practices and would benefit from an AFIX visit. f. Provider is newly enrolled in the VFC program and would benefit from AFIX based on immunization program’s consideration criteria. 2. MDH AFIX staff use CDC recommendations to create annual clinic lists and to assign priorities for AFIX visits. 3. MN AFIX prioritization method: a. Clinic selection: i. MDH AFIX staff use MIIC data to create a query that pulls clinics with Primary Care Clinic and Local Public Health type indicators in MIIC, as well as indicators for FQHC/RHC and tribal/IHS designations. ii. This query also pulls childhood and adolescent immunization coverage rates for patients in each relevant age range (ages 24-35 months and 13-17 years, re- Program Eligibility | 9 AFIX PROGRAM spectively) associated with clinics included in the query. iii. MIIC Regional Entity responsibilities: primary care clinics within region only. A. Tribal organizations, local public health clinics, and clinics in Crow Wing, Cass, Todd, Wadena, and Morrison will be covered by MDH for the 2016-2018 grant duration. b. Clinic size: i. For primary care clinics (non-county or tribal organizations) that are eligible for childhood and/or adolescent visits: A. Higher priority is assigned to primary care clinics with a count of 30 or more children ages 24-35 months and/or adolescents ages 13-17 years. c. Immunization coverage rate categories: i. Higher priority is assigned to those primary care clinics with an up-to-date (UTD) rate for the childhood immunization series lower than 59% (based on MN statewide coverage, summer 2015). ii. Higher priority is assigned to those primary care clinics with an HPV 3 coverage rate lower than 20% for adolescents ages 13-17 years (based on MN statewide coverage, August 2015). d. MnVFC status: i. Clinics with an active MnVFC status gets highest priority. ii. Clinics with a suspended status gets next priority. iii. “Not Interested” gets “outreach” indicator: A. Not counted in total clinic denominator, but should receive some outreach from MIIC regional entity to ensure MIIC user engagement. iv. “Closed” should be highlighted in red and not assigned a priority. e. Clinics that get childhood visit only: i. Count for children should be higher than 30. ii. Immunization coverage rate categories: A. UTD for childhood lower than 59%. iii. VFC status: A. Active gets highest priority. B. Suspended gets next. C. “Not Interested” gets “outreach” indicator: a. Not counted in total clinic denominator, but should receive some outreach from MIIC regional entity to ensure MIIC user engagement. D. “Closed” should be highlighted red and not assigned a priority. f. Clinics that get adolescent visit only: 10 | AFIX Program AFIX PROGRAM i. Count for adolescents higher than 30. ii. Immunization coverage rate categories: A. HPV 3 for adolescents lower than 20%. iii. VFC Status A. Active gets highest priority. B. Suspended gets next. C. “Not Interested” gets “outreach” indicator: a. Not counted in total clinic denominator, but should receive some outreach from MIIC regional entity to ensure MIIC user engagement. D. “Closed” should be highlighted red and not assigned a priority. g. These three main categories of visits are of equal priority (i.e. adolescent or childhood only visits are not higher or lower priority than an adolescent/childhood visit). h. The prioritization ranking is not meant to be followed exactly. The priority assignments are a way for MDH AFIX staff to help MIIC Regional Coordinators and site visitors organize and perform their AFIX site visits. Regions may decide to reprioritize their clinic lists in a way that works best for their public health practice. Program Eligibility | 11 AFIX PROGRAM 12 | AFIX Program AFIX PROGRAM ASSESSMENT Assessment 1. Assessment is the first component of AFIX. It provides a standardized method for collecting and analyzing data and information. It provides valuable opportunities to understand practice patterns that may encourage or unintentionally discourage the delivery of immunizations to the practice’s patient population. 2. The purpose of Assessment is to quantify a provider’s vaccination coverage and evaluate a provider’s immunization practices. The process incorporates both quantitative and qualitative components. The quantitative components are covered using the MIIC Childhood and Adolescent Assessment Reports, while the qualitative components are covered during the Feedback/ initial site visit portion of AFIX (see the Feedback section for more details). 3. Requirements for Assessment: a. All of the required quantitative elements are present in the currently available MIIC Assessment Reports. Please refer to the MIIC User Guidance and Training Resources (http://www.health.state.mn.us/divs/idepc/immunize/registry/hp/train.html) Web page for more information on how to run these reports. b. The following immunization rates must be run, shared with the clinic during Feedback, and sent to MDH with the initial visit paperwork: i. Childhood Vaccine Coverage Level Results: A. 4 DTaP. B. 3 IPV (Polio). C. 1 MMR. D. 3 Hib. E. 3 HepB. F. 1 VAR. G. 4 PCV13. H. 2-3 RV. I. Hep A. ii. Childhood Series Coverage Level Results (series 4:3:1:3:3:1:4) iii. Adolescent Vaccine Coverage Level Results A. 1 Tdap B. 1 MCV4 Assessment | 13 AFIX PROGRAM C. MCV Booster D. 1 HPV E. 3 HPV iv. These reports should be run no more than five business days before Feedback/ the site visit. c. Pre-visit outreach: i. When reaching out to a clinic to schedule an AFIX visit, the AFIX site visitor should send the clinic staff contact person the following information: A. Information on the visit: a. Offer a variety of days and times to accommodate clinic staff schedules. b. Tell clinic that visit should take no more than 1-1.5 hours, depending on discussions and clinic questions. c. Tell clinic that all clinic staff that immunize patients or work with scheduling and charting of immunizations are welcome. Medical assistants, nurses, physicians, nurse practitioners, physician assistants are all part of the clinic work flow and have a hand in maintaining and improving clinic immunization rates. d. Educate clinic staff on what content to expect to be covered during the visit and what the expectations will be for clinic staff. Make sure to mention the discussion of the rates, the questionnaire, the formation of the CQI plan with two activities, and the follow up discussion between three and six months after the initial site visit. B. Required documents: a. MIIC Childhood/Adolescent Assessment Reports as of “today”: i. Send reports to clinic. Instruct clinic to look at rates to determine if they reflect current internal clinic data. Send instructions on how to inactivate non-active patients to the clinic. ii. AFIX site visitor must re-run these reports no more than five business days before site visit. C. Blank Immunization Assessment Questionnaire: a. Send questionnaire to clinic. Clinic staff may complete the questionnaire and send it back to the site visitor before the visit, complete the questionnaire and share it with the site visitor during the visit, or wait to complete the questionnaire during the site visit under the guidance of the site visitor. b. The questionnaire is meant to guide the Feedback session in a productive manner. For more information on how to better use the questionnaire and on resources to help clinics develop CQI plans, please see the AFIX Resources (http://www.health.state. 14 | AFIX Program AFIX PROGRAM mn.us/divs/idepc/immunize/registry/afix.html) Web page. ii. Recommendations for Assessment: A. Site visitors should keep an open line of communication with clinic during visit scheduling and pre-visit work. Prompt responses to clinic staff will build good rapport. B. Site visitors should ask clinic staff about specific directions, parking facilities, and features of the building to prevent getting lost. iii. Multiple clinics sites discussed at one site visit: A. Minnesota has many health care systems of varying sizes. These health care systems frequently have one or two staff members in charge of QI and data tracking for two or more sites within the system. It can make sense for the AFIX site visitor to meet with this person and discuss multiple clinics during one visit. This approach can maximize everyone’s time and ensuring that the clinic staff present are the ones that can work on CQI initiatives. B. Covering multiple clinics with one visit may be allowed after consultation with MDH. If you are planning to meet with one clinic manager or CQI specialist in charge of multiple sites, please schedule a discussion with the AFIX Coordinator at MDH. This approach may not be appropriate in all cases. The AFIX coordinator will work with each region or site visitor that wishes to take this approach on a case-by-case basis. iv. Summary: A. Eligible providers are identified for a calendar year based on MDH MIIC AFIX query run annually. a. Site visitors should track clinic lists and visit progression using AFIX tracking tool on SharePoint or by working with the appropriate MIIC Regional Coordinator. B. Pre visit outreach: Send assessment reports to clinic staff before the site visit to work on any uncertainty about the accuracy and/or completeness of the MIIC data. If data are updated by the provider office, be sure to re-run the updated assessment data and use them for the AFIX visit. C. Ensure that time and date of site visit is convenient for clinic staff. D. Run final reports no more than five business days before the visit. E. Documents to take on site visit: a. The site visit questionnaire. i. Use the Site visit questionnaire guidance for more information on how to facilitate discussion using this document. b. MIIC Assessment Reports (take copies for all clinic staff that will be present). Assessment | 15 AFIX PROGRAM 16 | AFIX Program AFIX PROGRAM FEEDBACK Feedback 1. Feedback, or the initial site visit, is the second component of AFIX. 2. Feedback provides a face-to-face opportunity for discussing a provider’s immunization delivery system and ways to improve its quality. The discussion usually focuses on a provider’s immunization coverage, missed opportunities, and ways to improve rates and reduce missed opportunities to immunize. This discussion is the perfect avenue for advocating for MIIC use, understanding any current problems with the clinic’s MIIC use, and sharing any necessary resources to support the clinic’s continued use of MIIC functions. 3. Feedback should be a two-way conversation which results in the development of QI activities that are clear, achievable, and agreed upon by the provider and the AFIX program. 4. Requirements for Feedback: a. Final childhood and adolescent MIIC assessment reports generated for the clinic must be shared with the clinic during the site visit. Make copies of reports to leave with the clinic and email them to MDH. i. Discussing Assessment Reports A. Before the visit, the site visitor should review the report(s) and identify the following points for discussion: a. Which antigens are low? b. Which vaccine series does the clinic seem to have trouble completing? c. What are they doing well? B. Compare rates to state average: a. Where are the biggest gaps between the state average and the clinic’s rates? b. Where is the clinic performing above the state average? C. Compare rates to Healthy People 2020 goals: a. Has the clinic met any of the 2020 goals for immunization coverage? b. What are some of the vaccine coverage rates the clinic can work on improving to reach the 2020 goals for coverage? D. MIIC coverage rates may not always line up with the clinic’s own immu- Feedback | 17 AFIX PROGRAM nization data. There are many reasons for this discrepancy, so if the staff you are with seem surprised by their MIIC rates, here are a few tips to pass on: a. MIIC does not currently have a definition for patients who have left the clinic/area/state. These “moved or gone elsewhere” (MOGEs) patients can stay attributed to the clinic in MIIC, leaving an incomplete series attached to the clinic’s data. The clinic staff can solve this problem by looking at the NUTD patients and removing the MOGEs from their data in MIIC. This can happen during the pre-visit assessment or after the visit as an improvement activity/QI project. b. Incomplete vaccines: If a provider enters a vaccine given at the wrong time into a patient’s record, MIIC will consider that vaccine invalid and it will not count towards a complete series. Clinics should make sure that their immunization schedules match up with current standards and train all providers to stick to the schedule. c. If their clinic is doing batch loads on a weekly/monthly/time bound basis, recent vaccines may not show up on the report. Make sure they can check back at a later time to get a better portrait of their rates. E. Are there any potential data gaps or known data quality issues? a. Contact MDH MIIC staff and/or the county’s MIIC Regional Coordinator for any information on data quality or interoperability issues. b. After the visit with the clinic, the site visitor should share any questions or issues they were unable to address with MDH and/ or the appropriate MIIC Regional Coordinator. b. Site visitors must discuss the AFIX site visit questionnaire at the site visit with clinic staff. If the questionnaire is filled out during the visit, a copy should be made and left with the provider or emailed to the provider immediately after the visit. The completed questionnaire must also be emailed to MDH. i. Discussing the Site Visit Questionnaire A. Go through each question and discuss the clinic’s response. Ask questions specific to the clinic. B. Use the “A Guide to AFIX Site Visit Strategies for Quality Improvement” document on the AFIX Resources (http://www.health.state.mn.us/divs/ idepc/immunize/registry/afix.html) Web page for more information on the intent of each question and relevant resources to share with the clinic. ii. Completing the Questionnaire: A. Each question should have the “Yes” or “No” box checked under the Childhood and/or Adolescent column. 18 | AFIX Program B. The “QI Project” column should have two checked boxes, indicating two activities the clinic has committed to completing over the next three to AFIX PROGRAM six months. a. Clinic staff may make up their own QI activities. These should be written down in the “custom objectives” section of the questionnaire. 5. Recommendations for Feedback: a. In-person initial site visits are a best practice for AFIX. The one-on-one Feedback process with the provider office staff allows for a personal and positive environment to provide education and work collaboratively. b. All immunization office staff should be invited to attend the feedback session. The Feedback session is, in part, an educational session that immunization staff, regardless of their role, will benefit from. AFIX protocols have always encouraged as much staff participation in Feedback as possible. c. Site visitors should request materials for the Feedback session ahead of time from clinic staff, such as space for the site visit, a wireless connection, etc. d. As part of Feedback, it is recommended that providers be sent or left resources on the following: i. Information about MIIC. ii. CDC AFIX resources and information. iii. Immunization resources and information. iv. Information about efforts by the MDH immunization program or local public health immunization projects to improve immunization coverage, reduce missed opportunities, and improve provider immunization practice. 6. Feedback summary: a. At Feedback session, cover the following subjects: i. Coverage levels for specific vaccination series and individual antigens. Clinic’s areas of strength and opportunities for improvement. ii. The questionnaire should be discussed and CQI strategies should be defined and explained. b. Help clinic form a CQI plan consisting of two objectives to be implemented over the next three to six months. c. Discussion among clinic staff should be encouraged throughout the session. d. The site visitor should explain that follow-up will take place three to six months after the initial site visit. e. Before leaving the clinic, make sure: i. The staff understands the information presented. ii. All required data fields and paperwork for MDH is complete. iii. The clinic received clear and sufficient assessment, CQI, outreach, and reference materials. iv. The staff is aware of the follow-up contact in three to six months. Feedback | 19 AFIX PROGRAM 20 | AFIX Program AFIX PROGRAM INCENTIVES Incentives 1. Incentives are used to motivate providers or immunization staff to develop more effective immunization delivery systems and ultimately improve immunization coverage levels: a. Incentives promote change and reward achievement. They should be used to assist or motivate a provider to make practice-based changes and to recognize improved performance. Incentives should focus on quality improvement progress rather than simply outcomes such as high coverage rates. b. The purpose of incentives is to motivate and encourage all staff to accept improving immunization coverage levels as part of their job. Public recognition of positive changes, as well as acknowledging high performing practices, is encouraged. c. All incentives are recommended. None are required and there are no required reportable elements of the Incentives AFIX component to MDH. d. Incentives may be informal or formal. Informal incentives can be as simple as providing contact information for local, state, and federal immunization resources, providing educational materials, or sending website links to immunization-themed videos and webinars. Formal incentives may be as elaborate as nominating clinic staff members for awards, or developing a local immunization award. e. Consider the following examples of incentives. Note that it is important to consider that provider type, size, and location can influence whether incentives are effective, relevant, and genuinely motivating to the provider: i. Informal incentive examples: A. Free materials. B. Educational in-services for staff. C. Ongoing immunization updates. D. Assistance with developing an immunization quality improvement plan for the clinic. E. Letters of recommendation. ii. Formal incentive examples: A. Certificates of participation, improvement, and collaboration. B. Promotion of clinics/offices as “Immunization Champions” or role models. C. Recognition of clinics/offices with significant improvement or high cov- Incentives | 21 AFIX PROGRAM erage levels at local or state conferences, educational seminars, and/or professional meetings. D. Recognition of clinics in various state and local professional newsletters and journals. f. Formal incentives – awards: A. National: a. The CDC Childhood Immunization Champion Award recognizes local immunization champions for their outstanding work in the area of childhood immunization. This award goes to an individual, not a clinic or organization. Site visitors should encourage clinic staff to nominate a champion and can also nominate a champion, themselves. A CDC Immunization Champion will be selected from each of the 50 states and the District of Columbia. Awardees will be announced during National Infant Immunization Week (NIIW) every year. Find out more at the CDC Childhood Immunization Champion Web page (http://www.health.state.mn.us/divs/idepc/immunize/champaward. html). B. Statewide: a. These awards are Minnesota-specific and should be mentioned during the site visit to encourage provider immunization improvement: i. Coverage awards: 1. These annual awards are given to clinics that have high immunization rates among their pediatric and adolescent patients. Both counties and clinics receive awards for high rates based on population criteria. Find out more at the Immunization Awards (http:// www.health.state.mn.us/divs/idepc/immunize/champaward.html) Web page. ii. Giebink: 1. The G. Scott Giebink Award for Excellence in Immunization is given annually to an organization that exhibits leadership, good strategy, and strong advocacy for immunization. Find out more at the G. Scott Giebink Excellence in Immunization Award (http://www. health.state.mn.us/divs/idepc/immunize/giebink. html) Web page. C. Regional: a. MIIC regional entities are encouraged to develop their own formal awards and incentives. 22 | AFIX Program AFIX PROGRAM 2. Incentives summary: a. Select a set of formal and informal incentives to offer to clinics throughout the AFIX process. b. There are no reportable requirements for site visitors or MIIC Regional Entities to report to MDH for this component of AFIX. Incentives | 23 AFIX PROGRAM 24 | AFIX Program AFIX PROGRAM INFORMATION E X CHANGE Information eXchange 1. Information eXchange is the component of AFIX aimed at following up with providers to monitor and support progress toward implementing the QI strategies discussed during Feedback. This follow-up is necessary to ensure that quality improvement in immunization standards and practices is happening at the provider level. 2. The follow-up process ensures that providers have the necessary resources and information to improve the quality of their immunization services and are completing continuous quality improvement. 3. Every provider that receives an AFIX visit gets an initial follow-up no later than six months following the Feedback session. The purpose of this follow-up is to discuss and document a provider’s progress in implementing the agreed upon QI strategies and to provide any clarifications and technical assistance. a. Requirements for eXchange: i. Run MIIC Assessment Reports to get current coverage rates for the same age group(s) in the clinic population used for the Feedback visit. Keep a record of the new rates and the change in rates since the Feedback visit. Site visitors can use the “Custom Reports” function in the MIIC Assessment feature to get rates for the age group from the Feedback visit. ii. Contact the clinic to schedule a time for follow-up. The follow-up discussion can be in the form of another face-to-face visit or a webinar and conference call. iii. During the follow-up discussion, review the rates from the Feedback visit and compare them to current rates. Also, ask about progress made on implementing the QI activities. Document the following elements of the follow-up communication for reporting and for future reference: A. Progress in implementing QI activities: a. Progress should be documented as follows on the “Assessment, Feedback, Incentive, and Information eXchange (AFIX) Follow-Up Form” on the AFIX Resources (http://www.health.state.mn.us/ divs/idepc/immunize/registry/afix.html) Web page: i. Fully implemented (100% complete). ii. Progress to full implementation (> 50% complete). iii. Partially implemented (< 50% complete). iv. No implementation (0%). Information eXchange | 25 AFIX PROGRAM b. For progress reported at less than 100% complete, request an estimated due date for 100% completion. Inform the provider of the subsequent follow-up process to check on 100% completion status. i. Subsequent follow-up contact can be via email, conference call, or in-person. ii. Once the clinic has reported 100% implementation, resubmit the follow-up form to MDH. c. Send Follow-Up Form to MDH after follow up contact is complete. B. Comparison of current immunization rates with rates from Feedback visit: a. Required reportable rates: i. 4 DTaP. ii. 3 IPV (Polio). iii. 1 MMR. iv. 3 Hib. v. 3 HepB. vi. 1 VAR. vii. 4 PCV13. viii. 2-3 RV (MN specific). ix. Hep A (MN Specific). x. Coverage level results (series 4:3:1:3:3:1:4). b. Adolescent Vaccine Coverage Level Results: i. 1 Tdap. ii. 1 MCV4. iii. 1 HPV. iv. 3 HPV. iv. Send the provider any discussed MIIC or immunization resources, user guidance documents, and prepared slides or documents. v. Send MDH all required documentation after follow-up: A. Completed Follow-Up Form. B. New Immunization Assessment reports. C. Any other notes or important details relevant to clinic improvement activities the site visitor wishes to include for context or reference. b. Multiple clinic eXchange: 26 | AFIX Program AFIX PROGRAM i. Covering multiple clinics with one follow-up visit may be allowed after consultation with MDH. If you are planning to meet with one clinic manager or QI specialist in charge of multiple sites, please schedule a discussion with the AFIX Coordinator at MDH. This approach may not be appropriate in all cases. The AFIX Coordinator will work with each region or site visitor that wishes to take this approach on a case-by-case basis. 4. Information eXchange summary: a. Run MIIC Assessment Reports to get current coverage rates for the same age group(s) in the clinic population used for the Feedback visit. Keep a record of the new rates and the change in rates since the Feedback visit. Keep a copy of the new Assessment Reports to send to the clinic and to MDH. b. Contact the clinic to discuss progress made in implementing the agreed upon QI strategies and other developments for improving their immunization coverage rates and services. This contact can be face-to-face or via webinar/conference call. c. If requested, provide further guidance and technical assistance on using MIIC to achieve QI goals. d. Document the follow-up contact and the clinic’s progress in implementing QI activities using the Follow-Up Form. Send that completed form, along with the re-run Assessment Reports, to MDH. e. Send the clinic the new coverage rates, a copy of the Follow-Up Form, and any other discussed or requested immunization resources. f. If a provider has not 100% implemented their QI activities, subsequent follow-up contact is needed. This contact can take place via email, conference call, or face-to-face. Once the clinic has reported 100% implementation, resubmit the Follow-Up Form to MDH. Information eXchange | 27 AFIX PROGRAM 28 | AFIX Program AFIX PROGRAM PROGRAM RESOURCES Program Resources 1. MDH: a. AFIX Resources (http://www.health.state.mn.us/divs/idepc/immunize/registry/afix. html) Web page. b. Immunization Assessment: MIIC User Guidance and Training Resources (http://www. health.state.mn.us/divs/idepc/immunize/registry/hp/trainassess.html) Web page. c. MIIC Regions and Regional Coordinators (http://www.health.state.mn.us/divs/idepc/ immunize/registry/map.html) Web page. d. AFIX Coordinator Sudha Setty, MPH: i. [email protected]. ii. 651-201-5551. 2. CDC: a. AFIX (Assessment, Feedback, Incentives, and eXchange) (http://www.cdc.gov/vaccines/ programs/afix/index.html?s_cid=cs_748) website. b. AFIX Program Policies and Procedures for Awardees) (http://www.cdc.gov/vaccines/ programs/afix/standards.html) Web page. 3. National QI resources: a. The Community Guide’s Increasing Appropriate Vaccination (http://www.thecommunityguide.org/vaccines/index.html) website. b. Public Health Quality Improvement eXchange (https://www.phqix.org/) website. Program Resources | 29
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