Matakuliah
Tahun
: G0502 / English for Secretaries
: 2006
Pertemuan 8
Dissatisfied Customers
1
Quote of the day
“Give more service and better
service than you are paid for. Find
out more about your job, and the job
above yours, than you absolutely
have to know.”
Napoleon Hill
2
Dissatisfied customers
3
Dissatisfied customers
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Reading
Presentation
Controlled practice
Transfer
Word check
4
Opinions
Language Awareness
• Asking for an Opinion
• Asking for a Reaction
• Giving Strong Opinion
• Giving Neutral Opinion
• Giving Tentative Opinion
5
Opinions
Language Awareness - continued
• Bringing in to Answer a Question
• Bringing in to Present a Point
• Summarizing
6
Writing Assigment
• A letter of apology
7
Assignment
• Check Yourself
• Mini-Meeting 1
• Mini-Meeting 2
8
Assignment
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Match and Complete 1
Match and Complete 2
Match and Complete 3
Match and Complete 4
Match and Complete 5
9
Discussion
The Good Negotiator
10