Matakuliah
Tahun
: G0502 / English for Secretaries
: 2006
Pertemuan 1
Introductions and Greetings
1
Quote of the day
“When, in your daily life, you meet
someone too weak to smile, give
him yours. Because no one needs
a smile more than the person who
can’t smile himself.”
Dale Carnegie
2
Course Summary
Business correspondence: letters,
faxes, and e-mails
Telephone language and skills
Writing reports and minutes,
preparing letters, reports, records and
other related documents from rough
drafts, corrected copy, or recorded
media; proofreading completed
materials and making corrections
3
Course Summary
Organising a conference and making
travel arrangements
Welcoming and entertaining visitors
Socialising with colleagues and
clients
General financial and business
vocabulary
4
Definition
• http://en.wikipedia.org/wiki/Secretary
• http://dict.die.net/Secretary
• http://www.business-englishtraining.com/secretary.html
5
Sample of Job Description
DUTIES:
• To plan and manage the work of the
office.
• To provide a secretarial/clerical
service to the head of the department.
• To act as receptionist both in person
or by telephone and to answer or
direct appropriately to all enquiries to
the office.
6
Sample of Job Description
DUTIES:
• To co-ordinate with appropriate staff,
arrangements for visitor interviews
• To maintain departmental filing
systems, including current files.
• To maintain departmental stock of
stationery and consumables, ordering
in a planned way according to
company procedure.
7
Sample of Job Description
DUTIES:
• To make appropriate arrangements for
departmental petty cash, payments and
other monies in accordance with
company financial procedures.
8
Sample of Job Description
DUTIES:
• To arrange meetings, type, collate
and circulate agendas, papers and
minutes. Prepare minutes of
departmental meetings as required.
• To undertake any other duties
pertinent to the post that might be
requested at any time.
9
Business Letter
http://www.betterenglish.com/exerciselist.html
10
Introductions and Greetings
• Meeting office staff
• Presentation (Role Play)
• Controlled practice
• Transfer (pair work)
• Word check
• Hello. My name’s …
• Conversation
• It’s culture
• Meeting people
11
Introductions and Greetings
12
Business Letters
• Answering the questions
• Label the parts
13