Matakuliah
Tahun
: G0502 / English for Secretaries
: 2006
Pertemuan 3
Using the Telephone
1
Quote of the day
“It is more important to do the right
things than to do things right.”
- Peter Drucker -
2
Telephone Manners
3
Telephone Manners
Reading 1
Handling telephone calls
http://esl.about.com/library/speaking/blt
elephone_vocab.htm
http://esl.about.com/library/speaking/blt
elephone_exercises.htm
http://www.business-englishtraining.com/phone.htm
4
Telephone Manners
Reading 2
• Taking a message
• Putting the caller on hold
• Transferring a call
• Answering machines
• Answering services
• Dealing with an irate caller
• Dealing with a crank or abusive caller
5
Telephone Conversation Practice
• May I take a message
It’s Culture
http://esl.about.com/library/speaking/
bltelephone_message.htm
• May I speak to…
• Pair work
http://esl.about.com/library/speaking/
bltelephone_role.htm
6
Telephone Conversation Practice
7
Telephone Message
While you were out…
8