Matakuliah : G0424 – Hotel and Restaurant Management
Tahun
: 2008
Human Resource Department
Pertemuan 13
Topics
• HRM function
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3
Learning Outcomes
• Students are able to understand
the function of Human Resource
Management
• Students are able to explain
each job position and job task in
HR department.
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4
Evolution of HR Dept in Hotel Industry
Personnel
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Human
Human
Human
Human
resource
development
innovation
capital
5
The Importance of HR
Dept in Hotel Industry
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Labor intensive
Highly human interaction
Team work
The need of training and education
Comfort and convenience working
condition
• Productivity
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6
HR Function
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•
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•
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Man power planning
Recruitment and selection
Employee motivation
Employee evaluation
Industrial relation
Employee service
Employee education, training, and development
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7
Responsibility of HR Dept in Hotel
• Putting right man in the right
place in the right time
• Increase productivity and work
performance through education,
training and development
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8
Human Resource Department Structure
Human Resource
Director
Assistant
Training Manager
Training Officer
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Human Resource
Manager
Employee Relation
Coordinator
Payroll Clerk
Benefit Specialist
Personnel Staff
9
Interdepartmental of HR Dept
Front Office
Housekeeping
Accounting
F&B Service
Finance
HR
Kitchen
Marketing
Sales
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Engineering
10
HR Issues in Hotel
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Performance appraisal
Reward and punishment
Labour turn over and rotation
Communication
Training and development
Trade union and labour law
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11
Conclusion
• The main functions of the human resources department
are employee recruitment, benefits administration, and
training.
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12