Prime Collaboration Provisioning Guide for Cisco Business Edition
6000, Release 9.1(2)
First Published: September 13, 2013
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Text Part Number: OL-30693-01
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CONTENTS
Preface
Preface vii
Introduction vii
Workflow viii
Related documentation viii
Obtaining Documentation and Submitting a Service Request viii
CHAPTER 1
Preparation 1
Concepts 1
Obtain application 3
License file 4
Virtual Machine requirements 4
Cisco Unified Communications Manager and Cisco Unity Connection integration 4
Log in to application 5
CHAPTER 2
Installation 7
Virtual appliance installation 7
Activate services 7
Install license 8
CHAPTER 3
Device and processor configuration 11
Add devices 11
Call processor 12
Configure call processor 12
Synchronize call processor 13
Unified message processor 14
Configure Unified Message Processor 14
Synchronize Unified Message processor 15
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Cisco Unified Presence processor 15
Configure Cisco Unified Presence processor 15
Synchronize Cisco Unified Presence processor 16
Add AAA server 16
Configure Cisco IOS router 17
CHAPTER 4
Infrastructure configuration 19
Infrastructure provisioning 19
Add infrastructure configuration instance 19
Batch provisioning 20
Create batch action files 20
CHAPTER 5
Domain and service area configuration 21
Create domain 21
Configure domain 21
Configure rules 22
Configure service area 23
Create directory number blocks 25
Configure provisioning attribute 26
Call Forward to Voicemail 27
Cisco Camera 27
Media Resource Group List 27
Presence Group 27
Presence Services 27
Presence Status 28
Speakerphone and Headset capabilities 28
SUBSCRIBE Calling Search Space 28
Video capabilities 28
Voicemail Profile 28
Create new subscriber role type 29
Associate products to subscriber role type 29
Synchronize domains 29
Configure LDAP server synchronization 30
CHAPTER 6
Subscriber and Subscriber Service configuration 33
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Subscriber addition 33
Add subscribers 33
Subscriber service addition 34
Order subscriber service 34
Process order 39
CHAPTER 7
Self Care Portal configuration 41
Overview 41
Personal settings 41
Enable or disable Self Care 42
Launch Self Care 42
Manage password 42
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Preface
• Introduction, page vii
• Workflow, page viii
• Related documentation, page viii
• Obtaining Documentation and Submitting a Service Request, page viii
Introduction
Prime Collaboration Provisioning application provides a single user interface for the following:
• Cisco Unified Communications Manager
• Cisco Unity Connection
• Cisco Unified Communications Manager IM and Presence Service
This document provides steps to install and provision Prime Collaboration Provisioning on a Cisco Business
Edition 6000 (BE 6000) server.
For more details, see the Prime Collaboration Provisioning Guide:
http://www.cisco.com/en/US/docs/net_mgmt/prime/collaboration/9.5/provisioning/guide/Cisco_Prime_
Collaboration_Provisioning_Guide_9_5.html
The following applications are configured through their respective native interface and not through Prime
Collaboration Provisioning:
• Cisco Contact Center Express
• Cisco Video Communication Server
• Cisco Emergency Responder
• Cisco Unified Attendant Console
• Cisco Paging Server
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Preface
Workflow
Workflow
This document will guide you in completing the following tasks:
Tasks to perform
Go here
Configure processors
Device and processor configuration, on page 11
Configure infrastructure
Infrastructure configuration, on page 19
Configure domain and service area
Domain and service area configuration, on page 21
Add subscribers
Configure LDAP server synchronization, on page
30
Create batch action files, on page 20
Add subscribers, on page 33
Provision subscriber services
Create batch action files, on page 20
Order subscriber service, on page 34
Use Self Care Portal
Self Care Portal configuration, on page 41
Related documentation
The following URL provides Cisco gateway considerations for IP telephony network:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/gateways.html
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information,
see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco
technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
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CHAPTER
1
Preparation
Note
Ensure that the BE 6000 server is rack-mounted, connected to electrical power source and customer data
network as illustrated in the Quick Start Guide (QSG), which is included in the shipping box. Also ensure
that a monitor and keyboard are connected to the server.
Before you proceed with installation, collect the network information from the data network administrator.
• Concepts, page 1
• Obtain application, page 3
• License file, page 4
• Virtual Machine requirements, page 4
• Cisco Unified Communications Manager and Cisco Unity Connection integration, page 4
• Log in to application, page 5
Concepts
Prime Collaboration introduces the following concepts:
Subscriber
A user with services provisioned like phone, voicemail, and email.
Domain
A grouping of Subscribers based on a geography location or a department.
Subscriber Roles
Control which products and services that a subscriber can order.
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Concepts
Service Area
A logical partition that defines the class of services for the services ordered in that service area. A
service area is linked to a single call processor (Unified Communications Manager), message processor
(Cisco Unity Connection) and presence processor (IM and Presence Service). Subscriber roles and
Directory Number Blocks (DNB) are associated with a service area.
The following figure shows how the concepts are associated.
Figure 1: Concept association
Example 1
A single site customer deployment with subscriber role type executives, managers, employees, contractors
and common area (such as lobby or a conference room) phones.
The following table provides a typical example of how these concepts can be defined.
Subscriber Role
Phones
Services
Executives
99xx, EX60
Phone, Line, VM, Presence, Email, Extension
Mobility, SNR
Managers
89xx
Phone, Line, VM, Presence, Email, Extension
Mobility
Employees
69xx
Phone, Line, VM, Presence, Email
Contractors
6921
Phone, Line, VM, Presence, Email
Conference Room
7937
Phone, Line
Lobby
69xx
Phone, Line
Domain
Location 1: San Jose
Service Area
Class of Service
Subscriber Role
DNB
SanJose_Lobby
Internal
Lobby
4085551301-1310
SanJose_Employees
Internal, Local, Long
Distance
Employee, Contractor,
Conference Room
4085551031-1300
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SanJose_Managers
Internal, Local, Long
Distance, International
Executive, Manager
4085551000-1030
Example 2
A multi site customer deployment with subscriber role type executives, managers, employees, contractors,
conference room and common area (such as lobby) phones.
The following table provides a typical example of how these concepts can be defined.
Subscriber Role
Phones
Services
Executives
99xx, EX60
Phone, Line, VM, Presence, Email, Extension
Mobility, SNR
Managers
89xx
Phone, Line, VM, Presence, Email, Extension
Mobility
Employees
69xx
Phone, Line, VM, Presence, Email
Contractors
6921
Phone, Line, VM, Presence, Email
Conference Room
7937
Phone, Line
Lobby
69xx
Phone, Line
Domain
Location 1: San Jose
Service Area
Class of Service
Subscriber Role
DNB
SanJose_Lobby
Internal
Lobby
4085551301-1310
SanJose_Employees
Internal, Local, Long
Distance
Employee, Contractor,
Conference Room
4085551031-1300
SanJose_Managers
Internal, Local, Long
Distance, International
Executive, Manager
4085551000-1030
Domain
Location 2: Denver
Service Area
Class of Service
Subscriber Role
DNB
Denver_Lobby
Internal
Lobby
7208881491-1497
Denver_Employees
Internal, Local, Long
Distance
Employee, Conference
Room
7208881341-1490
Denver_Managers
Internal, Local, Long
Distance, International
Executive, Manager
7208881325-1340
Obtain application
Prime Collaboration Provisioning, along with the license file, is preloaded on the Cisco BE 6000 server
datastore. You can also download the provisioning application and the license from the Product Upgrade Tool
(PUT). You must have a valid contract to place an order through the PUT.
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Preparation
License file
License file
The license file allows you to manage the following:
• Single cluster
• 1000 users and 2500 devices
• One Cisco Unified Communications Manager
• One IM and Presence Service
• Self Care user logins
Virtual Machine requirements
Endpoints
Number of
Managed in CPUs
Prime
Collaboration
CPU
Reservation
RAM
Memory
Reservation
NIC
Disk Space
Up to 2500
endpoints
(small)
2 GHz
2 GB
2 GB
1 GB
90 GB
1
Cisco Unified Communications Manager and Cisco Unity
Connection integration
The instructions for integrating Cisco Unified Communications Manager with Cisco Unity Connection by
Skinny Call Control Protocol (SCCP) are provided in the URL that follows. Cisco Unity Connection supports
SCCP integration when Cisco Unified CM has only SCCP phones or has both SCCP and SIP phones.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/integration/guide/cucm_sccp/
cucintcucmskinny070.html
The following URL provides Cisco Unified Communications Manager 9.x SIP Trunk Integration with Cisco
Unity Connection:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/integration/guide/cucm_sip/
cucintcucmsip060.html
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Log in to application
Log in to application
Procedure
Step 1
Step 2
Step 3
Open a browser session on your PC.
Enter http://<PrimeCollaborationIP Address>.
The Prime Collaboration login page appears.
Log in as a globaladmin, using the same the credentials that you have specified during the configuration.
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Log in to application
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CHAPTER
2
Installation
• Virtual appliance installation, page 7
• Activate services, page 7
• Install license, page 8
Virtual appliance installation
To deploy and install the Prime Collaboration Provisioning virtual machine, see the Installation Guide for
Cisco Business Edition 6000 at the following URL:
http://www.cisco.com/en/US/partner/products/ps11369/prod_installation_guides_list.html
The complete installation time for the Prime Collaboration Provisioning application is approximately 30
minutes.
Activate services
For Cisco Prime Collaboration Provisioning to interact with Cisco Unified Communications Manager and
IM and Presence Service servers, you must activate the Cisco AXL Web Service on both servers.
Procedure
Step 1
Perform the following actions to enable services on Cisco Unified Communications Manager:
a) Log on to native web interface.
b) Go to Navigation > Cisco Unified Serviceability and click Go.
c) Click Tools > Service Activation.
d) Enable the following services, as per the site requirements:
• Cisco CallManager
• Cisco CTIManager
• Cisco Extension Mobility
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• Cisco TFTP
• Cisco AXL Web Services
• Cisco DirSync
e) Click Save.
Step 2
Perform the following actions to enable services on IM and Presence Service:
a) Log on to native web interface.
b) Enter the Unified Communications Manager Publisher configuration: the Hostname and IP Address.
c) Enter AXL login information for the Unified Communications Manager Publisher: the AXL User and
Password.
d) Enter the Security Password for secure communication among Unified Communications Manager and
the IM and Presence Service server. This password must match the security password configured on the
Unified Communications Manager Publisher node.
e) Verify the information and click Confirm to proceed.
f) At the top right corner, go to Navigation > Cisco Unified IM and Presence Serviceability and click Go.
g) Select Tools > Service Activation.
h) Enable the following services, as per the site requirements:
• Cisco SIP Proxy
• Cisco Presence Engine
• Cisco Sync Agent
• Cisco AXL Web Services
• Cisco XCP Connection Manager
• Cisco XCP Directory Service
• Cisco XCP Authentication Service
i) Click Save.
Install license
Follow this procedure to install the license.
Note
The license file is preloaded on to the datastore of the BE 6000 server.
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Install license
Procedure
Step 1
Step 2
Step 3
Step 4
Download the license file to your local PC.
From a secure FTP client utility, log in to the Prime Collaboration Provisioning application server with root
credentials.
Copy the new license file PCP90BE6K.lic to the folder /opt/cupm/license.
Remove default.lic from the folder /opt/cupm/license.
The system validates the license file and updates the license.
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Install license
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3
Device and processor configuration
• Add devices, page 11
• Call processor, page 12
• Unified message processor, page 14
• Cisco Unified Presence processor, page 15
• Add AAA server, page 16
• Configure Cisco IOS router, page 17
Add devices
To select the device type, capability, and application for each device, see the following table.
Table 1: Device addition to Provisioning
Adding
Device Type
Capability/Application
Cisco Unified Communications
Manager Business Edition
Media Server
Unified / CM
Cisco Unity Connection
Media Server
Unity Connection
Cisco Unity Presence
Media Server
Unified Presence
Cisco IOS Router
Cisco Router
Generic IOS Router
Procedure
Step 1
Step 2
Choose Design > Set Up Devices > Devices Setup
In the Device Configuration window, click New Device.
Step 3
Enter the name, IP address, and device type.
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Device and processor configuration
Call processor
What to Do Next
Repeat the preceding steps to add all devices that are applicable to the setup environment.
Call processor
Configure call processor
Follow this procedure to configure a call processor based on Cisco Unified Communications Manager. After
the device is configured, it will appear as a Call Processor in Provisioning.
Procedure
Step 1
Choose Design > Set Up Devices > Devices Setup.
Step 2
On the Device Configuration page, click View Device.
Step 3
Step 4
On the search page, click the Cisco Unified Communications Manager Device.
On the View Device page, click Update.
Step 5
On the Update Device page that appears, click Configure Unified CM.
Step 6
Enter the information for the Call Processor:
Field
Description
Version
Cisco Unified Communications Manager
Device Protocol
Protocol used to communicate with the device.
LDAP Directory Integration
This value must exactly match the value configured
in Cisco Unified Communications Manager. If Cisco
Unified Communications Manager is integrated with
an external LDAP, subscribers are not created through
Provisioning; instead they are synchronized through
Cisco Unified Communications Manager.
While placing an order, if a subscriber is not available
on Cisco Unified Communications Manager, the
workflow subsystem waits for a predefined period of
time (24 hours by default) for the subscriber to be
available on Cisco Unified Communications Manager
and then continues processing the order. The 24-hour
period can be configured on Provisioning in the
ipt.properties file.1
Change the following settings:
• dfc.oem.extdir.retries: 24
• dfc.oem.extdir.retry_interval: 3600
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Synchronize call processor
Field
Description
User Name
Username based on the protocol that you select.
Password (and confirm)
Password for the Cisco Unified Communications
Manager.
Extension Mobility Details (Optional)
1
Service Name
The name of the Extension Mobility Service
configured on a Call Processor.
Service URL
The URL of the Extension Mobility Service
configured on the Call Processor:
http://IPAddress
/emapp/EMAppServlet?device=#DEVICENAME#,
where “IPAddress” is the name or the IP address of
the server where Extension Mobility is installed.
To change the setting in the ipt.properties file, SSH in to the Prime Collaboration Provisioning server with root credentials. Go to folder /opt/cupm/sep and
open ipt.properties file in a text editor (for example 'vi' or 'gedit' editor). Change the values and save it. Restart the Prime Collaboration Provisioning server.
Step 7
Click Save.
Synchronize call processor
Procedure
Step 1
Choose Design > Set Up Devices > Call Processors.
Step 2
On the Call Processor Configuration page, click View Call Processor.
Step 3
Step 4
On the search page, select the Call Processor.
In the Options pane, click Synchronize.
Step 5
Click Start under the synchronization. To preserve the integrity of the data, Cisco recommends that you run
the synchronizations consecutively, and in the following order:
a) Infrastructure synchronization.
b) Subscriber synchronization.
After the synchronization completes, the Synchronization section displays the synchronization information.
Click Done.
Step 6
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Device and processor configuration
Unified message processor
Unified message processor
Configure Unified Message Processor
Follow this procedure to configure a Unified Message Processor based on Cisco Unity Connection. After the
device is configured, it will appear as a Unified Message Processor in Provisioning.
Procedure
Step 1
Choose Design > Set Up Devices > Devices Setup.
Step 2
On the Device Configuration page, click View Device.
Step 3
Step 4
On the search page, click the Cisco Unity Connection device.
On the View Device page, click Update.
Step 5
On the Update Device page, click the Configure Unity Connection link.
Step 6
Enter the field information:
Field
Description
Version
The version of the device.
LDAP Directory Integration
Specifies whether Cisco Unity Connection is
Note
This option is available only for Cisco Unity integrated with an external LDAP. If you select Yes,
Connection.
while provisioning voicemail account, Provisioning
will search the LDAP users list in Cisco Unity
Connection. If the user name is found in the list, it
will import the user details and provision a voicemail
account. If you select No, Provisioning will not search
the LDAP users list and will follow the normal
process for provisioning voicemail account.
Username
This field is case sensitive. The username supplied
in this field must match the following:
Cisco Unity Connection—Any user with Cisco Unity
Connection administrator privileges.
Password (and confirm)
This field is case sensitive. The password supplied in
this field should match the following:
Cisco Unity Connection—Administrator password.
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Device and processor configuration
Synchronize Unified Message processor
Synchronize Unified Message processor
Procedure
Step 1
Choose Design > Set Up Devices > Unified Message Processor.
Step 2
In the Unified Message Processor Configuration page, click View Unified Message Processor.
Step 3
Step 4
In the search page, select the Unified Message Processor.
In the Options pane, click Synchronize.
Step 5
Step 6
Run infrastructure or subscriber synchronization.
Click Start under the synchronization of your choice.
After the synchronization has completed, the Synchronization section displays the synchronization information
.
Click Done.
Step 7
Cisco Unified Presence processor
Configure Cisco Unified Presence processor
Follow this procedure to configure a Unified Presence Processor based on the IM and Presence Service. After
the device is configured, it will appear as a Unified Presence Processor in Provisioning.
Procedure
Step 1
Choose Design > Set Up Devices > Devices Setup.
Step 2
On the Device Configuration page, click View Device.
Step 3
Step 4
On the search page, click the Cisco Unified Presence device.
On the Options pane, click Update.
Step 5
On the Update Device page, click Configure Unified Presence.
Step 6
Enter the field information for the Unified Presence Processor:
Table 2: Unified Presence processor fields
Field
Description
Version
Unified Presence Processor version number.
Device Protocol
Protocol used to communicate with the device.
User Name
Username based on the protocol selected.
Password (and confirm)
Password for the Cisco Unified Presence username.
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Device and processor configuration
Synchronize Cisco Unified Presence processor
Step 7
Click Save.
Synchronize Cisco Unified Presence processor
Procedure
Step 1
Choose Design > Set Up Devices > Unified Presence Processor.
Step 2
In the Presence Processor Configuration page, click View Presence Processor.
Step 3
Step 4
Select the Unified Presence Processor.
In the Options pane, click Synchronize.
Step 5
Click Start to run infrastructure synchronization.
Note
Subscriber synchronization will be disabled for Cisco Unified Presence 9.0 and higher.
Step 6
Click Done.
Add AAA server
Provisioning allows you to add either Lightweight Directory Access Protocol (LDAP) or Access Control
Server (ACS) servers.
AAA servers are enabled on a per Domain basis. After adding AAA server, you then assign it to a Domain.
Then all the users in that Domain will be authenticated against that AAA server. If a AAA server is not
associated to a Domain, all the Domain's users are authenticated locally.
Note
The administrator account (globaladmin) is always authenticated locally.
Procedure
Step 1
Step 2
Step 3
Choose Design > Set Up Devices > AAA Servers.
On the AAA Server Configuration page, click New AAA Server.
Enter the information for the AAA server as described in the following table.
Table 3: AAA server configuration fields
Field
Description
AAA Server Name
AAA server name.
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Configure Cisco IOS router
Field
Description
Server Type
Type of AAA server. Either ACS or LDAP.
LDAP Server Type
Type of LDAP server.
Note
Provisioning supports only Microsoft AD 2000, 2003, and
2008.
AAA Server IP Address
IP address of the AAA server.
Server Port
Port number for the AAA server.
Backup Server IP Address
IP address of the backup AAA server.
Backup Server Port
Port number for the backup AAA server.
Admin Distinguished Name
The administrative user ID of the LDAP manager that has access rights
to the LDAP directory.
Admin Password
The administrative users password (LDAP manager).
Confirm Admin Password
Reenter the administrative users password for confirmation.
LDAP User Search Base
The user search base. Provisioning searches for users under the base,
CN=Users, DC=Cisco,DC=com.
Use SSL
You should check this check box if Provisioning should use Secure Socket
Layer (SSL) encryption for the transmission channel between Provisioning
the AAA server.
ACS Authentication Protocol
Protocol used by the ACS server for authentication.
Enable Data Encryption
Enables data encryption between Provisioning and the ACS server.
Configure Cisco IOS router
Provisioning provides support for Cisco IOS routers. Generic IOS routers are not synchronized and they are
not associated to a domain or service area.
Procedure
Step 1
Choose Design > Set Up Devices > Devices Setup.
Step 2
On the Device Configuration page, click View Device.
Step 3
Step 4
On the search window, select the device that you require.
If you want to update the information, in the Options pane, click Update.
Step 5
On the Update Device window, edit the fields as required. (For explanations of the fields, see Table 6.), and
click Save.
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Device and processor configuration
Configure Cisco IOS router
Table 4: Generic IOS router fields
Step 6
Field
Description
Name
Cisco IOS router name.
IP Address
Router IP address.
Device Type
Select Cisco Router.
Username
Username for the router.
Password (and confirm)
Password for the router.
Device Protocol
Protocol used to connect to the device.
Enable Password (and confirm)
Enable password for the router.
Capability/Application
The capability of the device or the application that is
installed on the device.
To test the router connection, click Test Router Connection.
Provisioning tests the routers connectivity. A message appears on the page stating whether or not the test was
successful.
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Infrastructure configuration
• Infrastructure provisioning, page 19
• Batch provisioning, page 20
Infrastructure provisioning
The Infrastructure Configuration page lets you browse the infrastructure configuration settings of a Call
Processor and Unified Message Processor. Through this page, you can add, edit, or delete the configuration
settings of a Call Processor and Unified Message Processor.
Note
The Infrastructure Configuration feature applies to Call Processors that are based on Cisco Unified
Communications Manager devices and Unified Message Processors that are based on only Cisco Unity
Connection.
Add infrastructure configuration instance
Procedure
Step 1
Step 2
Choose Deploy > Infrastructure Configuration.
Step 3
Step 4
Click a processor of your choice.
On the Products pane, click the product for which you want to add an instance.
All configured instances for the product appear on the Configured Instances pane. If you click Show Filter,
a search pane appears. You can enter search criteria to filter the list of configured instances.
Step 5
Step 6
On the Configured Instances pane, click Add New.
On the Infrastructure Configuration-Configure Product Instance window, enter the necessary information.
An asterisk ( *) next to a field indicates a required field.
On the Infrastructure Configuration window, click the Chooser icon ( ) to select a processor.
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Infrastructure configuration
Batch provisioning
Step 7
Click Submit or Save Local Copy.
Submit sends the order immediately to the processor. Save Local Copy saves the configured instance locally.
At a later time, the order can be pushed to the processor either by clicking Submit or by using infrastructure
configuration scheduling.
Batch provisioning
Infrastructure, users, and their services can be provisioned by uploading a batch file.
Create batch action files
Users with the administration role can provision devices using batch provisioning. Batch provisioning support
is provided for all the devices under Unified Communications Manager, Cisco Unity Connection, Unity,
Presence Processors and Generic IOS Routers.
Procedure
Step 1
Step 2
Choose Deploy > Batch Provisioning.
On the Configure a Batch Project window, click the New icon.
Step 3
On the Create a New Batch Project window, type a name and add notes for the batch project.
Step 4
Click Create.
After the batch project is created, you can upload one or more batch action files to the batch project.
On the Configure a Batch Project screen, click Upload a Batch Action File.
On the Upload a Batch Action file window, perform one of the following actions:
Step 5
Step 6
• In the File to Upload field, type the full directory path and filename of the file to be uploaded.
• Click Browse, and then locate and click the file to be uploaded.
Step 7
Step 8
Step 9
Click Add.
In the Project Schedule pane, click Now next to the Project Start Date/Time.
Click OK.
The batch project starts and the status changes to “In Progress.” (To refresh the screen, click the Refresh icon.
When the batch project has completed, the status changes to “Complete.”)
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5
Domain and service area configuration
• Create domain, page 21
• Configure domain, page 21
• Configure rules, page 22
• Configure service area, page 23
• Create directory number blocks, page 25
• Configure provisioning attribute, page 26
• Create new subscriber role type, page 29
• Associate products to subscriber role type, page 29
• Synchronize domains, page 29
• Configure LDAP server synchronization, page 30
Create domain
Procedure
Step 1
Step 2
Step 3
Choose Design > Set Up Deployment > Domains.
Enter the Domain ID and Description (optional).
Click Save.
The Update Domain window appears.
Configure domain
You must associate a domain with a call processor. You can select a Unified Message Processor, for example.
The domain information must also include service areas and subscriber roles.
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Configure rules
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Choose Design > Set Up Deployment > Domains.
Click View Domain.
Select the domain that you want to configure.
From the Options pane of the View Domain page, click Update.
Associate at least one call processor to a domain.
The following table describes the fields for configuring a domain. If you did not create a Service Area, you
must create one.
Table 5: Domain configuration fields
Step 6
Field
Description
Description
Description of the Domain.
AAA Server
List of available AAA servers to use for
authentication.
Call Processor
Call Processors for the Domain.
Unified Message Processor
Unified Message Processors for the Domain.
Subscriber Roles
Includes the default Provisioning subscriber roles.
Service Area
Geographic, organizational, or technological
boundaries for the Domain.
Click Save.
Configure rules
Certain rules can be configured at the domain level. When subscribers are added to this domain, the system
automatically creates the configured rules for these subscribers. For example, login for Self Care Accounts
is disabled by default. If the administrator enables this rule, the system will automatically create Self Care
login accounts for all new subscribers.
Procedure
Step 1
Step 2
Choose Administration > System Configuration > Provisioning Policies > Rule..
On the Rule Configuration window, select the domain to configure a rule.
Step 3
Select a rule to configure.
The following are common rules to consider:
• CreateSelfCareAccounts: If enabled, the system automatically creates login accounts for new subscribers.
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Configure service area
• DefaultCUPMPassword: If enabled, the administrator could assign a default password for all Self Care
Accounts.
• DefaultUnitySubscriberPassword: To set the default PIN for all voicemail accounts.
• DefaultUserType: Specifies the user type that new users are assigned by default.
• IsAuthorizationRequiredForAddOrder: If disabled, the system automatically approves add orders.
If enabled, the administrator or approver must approve add orders before provisioning can occur.
Configure service area
After a Service Area is assigned to a Domain it cannot be changed. Further, after a Call Processor, Unified
Message Processor, or Unified Presence Processor is assigned to a Service Area, it cannot be changed.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Choose Design > Set Up Deployment > Service Areas..
In the Service Area Configuration page, click View Service Area.
In the search page, select the Service Area that you require.
In the Options pane, click Update.
Update the desired information.
Table 6: Service Area configuration fields
Field
Description
Service Area ID
Name of the Service Area.
Domain
Domain that the Service Area belongs to (read-only).
Call Processor Settings
The settings available depend on the device type of
your Call Processor.
Name
Call Processor for the Service Area (read-only).
Phone Protocol
The protocol to be configured when phones are
ordered. You will have an option of either SIP or
SCCP for Cisco Unified Communications Manager
versions, which support SIP. Otherwise SCCP is
displayed.
Call Search Space (phone)
Note
Applies only to Unified Communications
Manager
Call search space to be assigned to phones and
extension mobility profiles. It can be left blank.
Call Search Space (Line)
Note
Applies only to Unified Communications
Manager
Call search space to be assigned to lines on a phone
or extension mobility profile. It can be left blank.
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Configure service area
Field
Description
Common Device Config
Note
Applies only to Unified Communications
Manager
Configuration of common device settings for the
Service Area. The following settings are controlled
by Common Device Configuration:
• Softkey Template
• User Hold MOH Audio Source
• Metwork Hold MOH Audio Source
• User Locale
• MLPP Indication
• MLPP Preemption
• MLPP Domain
Location
Note
Applies only to Unified Communications
Manager
Location to be assigned to a device.
Route Partition
Note
Applies only to Unified Communications
Manager
Route partition for the Service Area. This is the same
as a partition in Cisco Unified Communications
Manager.
Device Pool
Device pool for the Service Area.
Voice Gateway References
Voice gateway references for the Service Area.
Unified Presence Processors
Name
Name of the Unified Presence Processor (optional).
Unified Message Processors
Name
Unified Message Processor for the Service Area
(optional).
Email Processors
Available only for Cisco Unity Connection and
integrated with an external Exchange Server for IMAP
client support. To configure an external Exchange
Server for IMAP in Cisco Unity Connection, on the
Cisco Unity Connection system, go to System
Settings > External Services > Add New , and fill
in the required fields.
Subscriber Template without TTS Enabled
Subscriber Template to be used to disable unified
messaging for a subscriber in the Unified Message
Processor.
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Create directory number blocks
Field
Description
Subscriber CoS with TTS Enabled
Note
Applies only to Cisco Unity
Connection
Class of Service Template to be used to enable unified
messaging for a subscriber in the Unified Message
Processor. It is used in conjunction with the
Subscriber Template. To enable TTS for a CoS, you
must configure the following in Cisco Unity
Connection.
For Cisco Unity Connection 2.1, perform one of the
following:
• Select Allow Users to Access Voice Mail Using
an IMAP Client field (under Licensed Features).
• Select Allow Users to Access Voice Recognition
or Text to Speech for E-mail field (under
Licensed Features) and Allow Users to Use Text
to Speech to Read E-mail field (under Features).
For Cisco Unity Connection 7.0, do one of the
following:
• Select Allow Users to Access Voice Mail Using
an IMAP Client field (under Licensed Features).
• Select Allow Access to Advanced Features field
and Allow Access to Email in Third-Party
Message Stores field (under Licensed Features).
Step 6
Subscriber CoS without TTS Enabled
Note
Applies only to Cisco Unity
Connection
Class of Service Template to be used to disable
unified messaging for a subscriber in the Unified
Message Processor. It is used in conjunction with the
Subscriber Template.
Subscriber Roles
Subscriber roles that have access to the Service Area.
Directory Number Blocks
See “Create Directory Number Blocks”.
Click Save.
Create directory number blocks
Provisioning handles directory numbers the same way as Cisco Unified Communications Manager. For
example, if the prefix is 408, the first number is 0, the last number is 100, and the minimum length is 4, then
the range of the directory number block would be 4080000 through 4080100.
If a subscriber tries to order a service from a Service Area that does not have a directory number block, the
order is paused in the workflow until that directory number block has been added.
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Configure provisioning attribute
Procedure
Step 1
Step 2
Step 3
Choose Design > Set Up Deployment > Service Areas.
Click View Service Area.
On the Search window, select the Service Area that you require.
Step 4
Step 5
In the Options pane, click Update.
In the Directory Number Block(s) field, click the Add icon ( ).
The Add New Directory Number Block window appears.
Step 6
Complete the fields as required in the following table.
Table 7: Directory Number Block field descriptions
Step 7
Field
Description
Prefix
Directory number prefix.
First Number
Starting number for the block of directory numbers.
Last Number
Last directory number in the block.
Minimum Length
The minimum number of digits that a directory
number can contain before the prefix is added. Used
by the system to pad numbers with zeros.
Click Add.
A confirmation message appears on the Edit Service Area screen that the directory number block has been
updated.
Configure provisioning attribute
Products attribute settings are configured using Provisioning Attributes. Provisioning attributes are configuration
settings that are applied to a product during activation. These attributes can be assigned and configured at
different levels within Provisioning. By default, the provisioning attribute set at Service Area or Subscriber
Role level takes precedence over provisioning attributes set at the Domain level.
Follow this procedure to configure the provisioning attribute for a Service Area. The steps are similar to
configure provisioning attributes for a domain or a subscriber role.
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Call Forward to Voicemail
Procedure
Step 1
Step 2
Step 3
Choose Design > Set Up Deployment > Service Areas.
Click View Service Area.
On the Search window, select the Service Area that you require.
Step 4
In the Options pane of the View Service Area window, click Edit Provisioning Attributes.
Step 5
From the Provisioning Attribute Management window, update the attributes and click Done.
Call Forward to Voicemail
1 On the Provisioning Attribute Management page, select Line > Forward All, Forward Busy, Forward
No Answer, Forward No Coverage, Forward Unregistered.
2
Click
.
3 Check the Voicemail checkbox.
Cisco Camera
1 On the Provisioning Attribute Management page, select Phone > Cisco Camera.
2
Click
.
3 In the Value drop down, select Enabled to turn on the camera that is connected to the phone.
Media Resource Group List
1 In the Provisioning Attribute Management page, select Phone > Media Resource Group List.
2
Click
.
3 In the Value drop down, select the Media Resource Group List that the device will use.
Presence Group
1 On the Provisioning Attribute Management page, select Phone > Presence Group.
2
Click
.
3 In the Value drop down, select the Presence Group.
Presence Services
1 In the Provisioning Attribute Management page, select User Services > Home Cluster.
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Presence Status
2
Click
.
3 Select True.
4 In the Provisioning Attribute Management page, select User Services > Enable User for Unified CM
IM and Presence.
5
Click
.
6 In the Value field, select True to enable IM and Presence.
7 In the Provisioning Attribute Management page, select User Services > UC Service Profile.
8
Click
.
9 In the Value field, select value
Presence Status
1 On the Provisioning Attribute Management page, select Phone > Presence Group.
2
Click
.
3 In the Value drop down, select the presence group.
Speakerphone and Headset capabilities
1 On the Provisioning Attribute Management page, select Phone > Disable Speakerphone and Headset.
2
Click
.
3 In the Value field, select False to turn on the Speakerphone and Headset capability.
SUBSCRIBE Calling Search Space
1 On the Provisioning Attribute Management page, select Phone > SUBSCRIBE Calling Search Space.
2
Click
.
3 In the Value drop down, select Calling Search Space.
Video capabilities
1 On the Provisioning Attribute Management page, select Phone > Video Capabilities.
2
Click
.
3 In the Value field, select Enabled so phones can participate in video calls.
Voicemail Profile
1 On the Provisioning Attribute Management page, select Line > Voicemail Profile.
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Create new subscriber role type
2
Click
.
3 In the Value drop down, select the Voicemail Profile.
Create new subscriber role type
Procedure
Step 1
Step 2
Choose Design > Set Up Deployment > Subscriber Roles.
On the Subscriber Role Configuration page, click New Subscriber Role.
Step 3
Step 4
Enter a name for the new subscriber role.
Select the appropriate domain.
Step 5
Click Save.
What to Do Next
Associate products to the new role.
Associate products to subscriber role type
When products are associated to a subscriber role, the subscribers with that role can order the associated
products.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Choose Design > Set Up Deployment > Subscriber Roles.
In the Options pane, select the Domain where the subscriber role type exists from the View Subscriber Role
in Domain field drop-down list.
Click Choose Role to View.
Click the subscriber role type that you want.
Click Associate Products.
Check the check box next to the products that you want to associate to the subscriber role type.
Click Save.
Synchronize domains
Domain synchronization places existing subscribers (discovered during subscriber synchronization) into the
domain and appropriate service area.
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Configure LDAP server synchronization
Note
• Complete infrastructure and subscriber synchronizations on all devices before you start domain
synchronization.
• Do not run more than one synchronization at any given time (domain or processor synchronization).
Run all synchronizations sequentially.
• For a Domain synchronization to work properly, you must configure at least one rule (Administration
> System Configuration > Provisioning Policies > Rules).
Procedure
Step 1
Choose Design > Set Up Deployment > Domains.
Step 2
From the Domain Configuration page, click View Domain.
Step 3
Step 4
From the search page, select the Domain that you require.
In the Options pane, click Synchronize.
Step 5
Click Start.
Step 6
Click Done.
Step 7
Click View Detailed Synchronization Log to view the log details.
Configure LDAP server synchronization
The following table list all fields that map between Cisco Unified Communications Manager and LDAP.
Table 8: LDAP field mapping
Provisioning Field
LDAP Field
Phone Number
telephoneNumber or ipPhone number.
Email
mail or sAMAccountName.
2
User ID
sAMAccountName.
3
givenName.
4
sn.
First Name
Last Name
2 Not configurable in Provisioning.
3 Not configurable in Provisioning.
4 Not configurable in Provisioning.
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Configure LDAP server synchronization
Procedure
Step 1
Choose Design > Set Up Deployment > Domains.
Step 2
From the Domain Configuration page, click View Domain.
Step 3
Step 4
From the search page, select the Domain that you require.
In the Options pane of the View Domain page, click LDAP Services.
Step 5
From the View LDAP Services Settings page, click Update Services Setting.
Table 9: Update LDAP services settings page fields
Field
Mode
Description
• Authentication Only: The LDAP server is used only for user authentication.
• Authentication and Synchronization: The LDAP server is used both to
provide user authentication and to obtain user information.
Update Existing User
Details
• All fields: If any user information is changed in the LDAP server, the same
information is updated in Provisioning.
• Do not update: User information in Provisioning is not updated when there
are changes to the user information in the LDAP server.
Delete Users
• Do not delete: When a user is deleted in the LDAP server, the corresponding
user or subscriber in Provisioning is not deleted.
• Delete if user has no services: When a user is deleted in the LDAP server,
the corresponding user or subscriber in Provisioning is also deleted if the
user does not have any services in Provisioning.
• Always delete: When a user is deleted in the LDAP server, the corresponding
user or subscriber in Provisioning is also deleted. If the user has any services,
the user is not removed.
User Search Base
The user search base. Provisioning searches for users under the base.
• CN=Users
• DC=Cisco
• DC=com
This search base is used only for LDAP synchronization.
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Field
Description
Field Mapping
Lists which user fields in Cisco Unified Communications Manager correspond
to certain LDAP user fields. You can configure only the following fields in
Provisioning:
• Contact phone number-Select either telephone number or IP phone.
• Contact email-Select either mail or sAMAccountName.
For a list of all fields mapping between Cisco Unified Communications Manager
and LDAP, see Table 8: LDAP field mapping, on page 30.
Filter Query for
Synchronization
• Synchronize all users: All users will be synchronized.
• Simple query: You can configure a query by using a combination of
◦User ID
◦Department
◦Contact phone number
◦Contact email
You can use an asterisk (*) for a partial string search.
• Advanced queryP You can enter any LDAP query; for example,
(&(sAMAccountName=johndoe)(department=Cisco*)([email protected]))
.
Step 6
The Update LDAP Services Settings page appears. In the Update LDAP Services Settings page, you configure
the information that Provisioning receives from the LDAP server.
For all the changes on the LDAP server to be synchronized to Provisioning, select the following:
• Mode: Authentication and Synchronization
• Update existing user details: All fields
• Delete Users: Always delete
• User Search base: Enter a user search base
• Filter query for sync: Synchronize all users
Step 7
Click Save.
Step 8
On the View LDAP Services Settings page, click Start.
The synchronization starts.
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6
Subscriber and Subscriber Service configuration
• Subscriber addition, page 33
• Subscriber service addition, page 34
• Process order, page 39
Subscriber addition
You can add subscribers to the system by one of the following methods:
Method to add subscriber
Go here
Integrated LDAP server
Configure LDAP server synchronization, on page
30
Batch provisioning
Create batch action files, on page 20
Subscriber management in Prime Collaboration
Provisioning (one at a time)
Add subscribers, on page 33
Add subscribers
You can add subscribers one at a time and order services for that subscriber.
Procedure
Step 1
Step 2
Choose Deploy > Subscriber Management > Add Subscribers.
On the Manage Subscriber page, perform the following steps:
a) Enter a unique subscriber ID.
b) Select a domain.
c) Enter first name.
d) Enter last name.
e) Enter a contact phone number.
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Subscriber service addition
f)
g)
h)
i)
Step 3
Enter a contact email.
Enter a department name.
Enable Self-Care.
Select the subscriber role. (A subscriber can be assigned to multiple roles.)
Click Create.
The subscriber is created.
Subscriber service addition
You can add subscriber services to the system by one of the following methods:
Method to add subscriber service
Go here
Batch provisioning
Create batch action files, on page 20
Order subscriber services in Prime Collaboration
Provisioning (one at a time)
Order subscriber service, on page 34
Order subscriber service
Table 10: Subscriber Service fields
GUI Element
Description
Associated PC
The name (DNS resolvable) or IP address of the computer to be used with
the SoftPhone support.
Email ID
Enter the email ID. It cannot contain spaces.
Display Name (Email)
Enter the name to be used in the From field of the email.
Enable Extension Mobility
Select Yes or No .
Extension Mobility Line
Select one of the following:
• Auto-assigned: System automatically assigns a directory number.
• Chosen Line: User specifies a directory number. The directory
number cannot include dashes or spaces.
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GUI Element
Description
Line Type
Select one of the following:
• Auto-assigned: System automatically assigns a directory number.
• Chosen Line: You specify a directory number. The directory number
cannot include dashes or spaces.
After the line is configured, to save your settings, you must click the save
icon (
) on the right side of the page. After you make a selection, the
Advanced Order Configuration option appears on the page. You can then
configure the provisioning attributes for the line. You can copy the
provisioning attributes of a configured line on the same phone by selecting
the line from the Copy Line field and clicking Done .
Directory Number
You can either enter a directory number directly into the field, or you can
choose a directory number by clicking the chooser icon ( ). If you click
this icon, a Directory Number search page appears.
To use the Directory Number search page, perform the following:
1 In the Directory Number search page, choose your search criteria from
the following:
• Directory Number-Enter a specific number to search.
• Available DNs-When selected, all directory numbers that are
available in the Provisioning database are displayed.
• Reserved DNs-When selected, all directory numbers that are
reserved for the subscriber for whom the order is being placed
are displayed.
• DN Blocks-The directory number blocks that are configured for
the Service Area on which the order is being placed are
displayed.
2 Click Find . Your search results appear.
3 Click the desired directory number. The number is entered into the
Directory Number field.
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Order subscriber service
GUI Element
Description
Line Position
During the order process, a page appears that lists the available line
positions on the phone. Next to the line position, it indicates whether or
not the line position is available. In the line position page, you can do the
following:
• Configure the line type: Click Not Assigned next to the line, and
in the next page, configure the line type. After the line is configured,
you must click the save icon (
save your settings.
) on the right side of the page to
• Change line position: Click the up or down arrow beside the line
position. Line position is not supported on Cisco Unified
Communications Manager Express or Extension Mobility Access
Lines.
Selected Phone
Select a phone from the list.
MAC Address
(Optional) Select a MAC address or enter one. In case of Analog phones,
MAC address is generated based on the selected voice port.
Phone Type
Select a phone type from the list.
Target Phone
Select a target phone from the list.
Phone Button Template
List of available Phone Button Templates.
Analog Voice Gateway
Reference
Select an analog voice gateway reference. Before executing the subscriber
synchronization, the infrastructure synchronization should be executed.
During subscriber synchronization, if the synced back analog phone is
associated to a voice gateway reference that does not exist in IM, then
the voice port instance creation and its association will be skipped. As a
result, the analog phone will not be manageable through CUPM.
Synchronization of analog phones and IM instance creation will be done
only for the Call Processor Version 6.x and above. For Call Processors
Version 5.x and below the analog phone instance creation will be skipped
since the analog voice gateway support is provided only for Call Processor
Version 6.x and above.
Name
Name of the Remote Destination Profile.
Description
Description of the Remote Destination Profile.
Selected Remote Destination
Profile
Name of the selected Remote Destination Profile.
Service Area
List of available Service Areas. If a Service Area has a Unity Connection
configured as a Unified Messaging Processor, and the Unity Connection
does not have an external email server, Provisioning will not list this
Service Area as an option when ordering email.
Unified Messaging
List of available emails for which you can enable Unified Messaging.
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Order subscriber service
GUI Element
Description
Use Dummy MAC Address
Used for Tool for Auto-Registered Phones Support (TAPS). If you choose
Y , Provisioning creates a phone with a dummy MAC address, which is
unique in the system. After a TAPS phone is provisioned on the Cisco
Unified Communications Manager and updated with a real MAC address,
you must run a subscriber and Domain synchronization in Provisioning.
This updates the dummy MAC address in Provisioning with the real MAC
address. After a dummy phone is ordered, change and cancel orders do
not require a subscriber or Domain synchronization.
Voicemail Alias
Enter an alias for the voicemail.
Voicemail Display Name
Enter a display name for the voicemail.
Voiceport
Based on the Analog Voice Gateway Reference field, the relevant
Voiceport is populated. You can view the list of occupied and available
ports. Only the available port will be selected for ordering.
Advanced Order Configuration
Lists the available provisioning attributes for the ordered service or
product. This allows you to set provisioning attributes when placing an
order (for more details on provisioning attributes, see Configuring
Provisioning Attributes). Click the plus sign ( ) next to the Advanced
Order Configuration option to expand this pane. To reset the value of a
provisioning attribute that has a numeric value in Cisco Unified
Communications Manager, you must enter a zero for the value. If you
only clear the value, the provisioning attribute is not reset in Cisco Unified
Communications Manager. Advanced Order Configuration is available
only to users who are assigned the Advanced Ordering authorization role.
Choose a reserved phone
Opens a search page that lists reserved phones. A reserved phone is booked
for a specific subscriber.
Note
Reserved phones are not supported for analog
phones.
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Order subscriber service
GUI Element
Description
Copy phone
Opens a search page that lists all the phones in the system that are
supported by the subscriber role. Copy phone allows you to provision a
new phone with the same settings of an existing phone. To copy settings,
in the search page, select a phone and click OK to confirm that you want
the phone's settings copied to the new phone.
This feature is available only to users with the Advanced
Ordering role.
When you have Global access, you can copy all the phones that are
orderable for the subscriber, including managed and unmanaged phones,
as long as the phone belongs to the same Call Processor. When you have
Domain access, you can only copy-managed phones that are orderable
for the subscriber and are in the user's manageable Domains, as long as
the phone belongs to the same Call Processor.
Note
Because some settings are unique to each phone, not all settings are copied
to the new phone. The following settings are not copied to the new phone:
• Directory Number
• MAC Address
• Device Description
When a phone is copied, services are not copied to the new phone. For
example, if lines, voicemails or emails exist on the phone, they will not
be copied to the new phone. In addition to this, the set only attributes
associated with the phone are not copied. Through Copy phone you can
only copy the provisioning attributes that are set while creating an order.
If the Cisco Unified Communications Manager version for the copied
phone does not support an attribute, or if the copied phone type does not
support an attribute, the attribute is cleared on the new phone. You are
allowed to copy only an analog phone to another analog phone. Copying
an IP phone to analog phone is not allowed. When a phone is copied, the
provisioning attributes that are set during the add order are only copied.
After the order is completed, in Cisco Unified Communications Manager,
the Overriding Common settings check box is enabled. This setting means
that the default attributes of the new phone have been modified.
Procedure
Step 1
Choose Deploy > Subscriber Management > Search Subscribers.
Step 2
Enter the Subscriber ID, and then press Search.
Step 3
Step 4
Click the Subscriber.
On the Subscriber Record Details page, click New Order.
The Order Entry wizard appears in the right pane.
Select a Service Area and then click Continue.
Step 5
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Process order
Step 6
Step 7
Step 8
Step 9
The orderable products are displayed. Only the products that you are allowed to order appear on this page.
Select the product that you want to order and click Continue.
Follow the Order Entry wizard, entering the required information for the product. (See Table 10: Subscriber
Service fields, on page 34.)
Click Continue to start the order process.
While submitting orders for subscribers, if a phone MAC address is provided or the dummy MAC address
option is selected, then the subscriber can be provisioned automatically, provided that the rules are configured
accordingly.
Click Confirm.
Step 10 Click OK in the confirmation order pane.
The order number appears in the View Orders section of the subscriber record.
Process order
Depending on how your Provisioning system has been configured, these steps may be automatic or may
require processing by users.
Procedure
Step 1
Step 3
Choose Deploy > Order Management > My Activities.
The My Activities page appears.
Click the order that you want to process.
The Viewing Activity page appears.
Click Accept.
Step 4
Enter the MAC Address for the phone.
Step 5
Click Step Complete.
Step 2
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CHAPTER
7
Self Care Portal configuration
• Overview, page 41
• Enable or disable Self Care, page 42
• Launch Self Care, page 42
• Manage password, page 42
Overview
The Self-Care feature lets end users modify line settings, manage services, and configure phone options.
• To assign Self-Care roles, you must enable the CreateSelfCareAccounts rule while creating a new
domain. The CreateSelfCareAccounts rule is disabled by default. To enable Self-Care roles, to go
Administration > System Configuration > Provisioning Policies > Rule. From the drop-down menu,
select the Domain. Select the rule CreateSelfCareAccounts. Click on the icon and enable the rule by
selecting the checkbox. Click Save.
• The SelfCareUser check box is available only if the CreateSelfCareAccounts rule is enabled.
• After creating users, the users can login to the Self Care Portal only after the globaladmin or domain-admin
changes their account password. See “Manage Password ” By default, the user password is empty. You
must specify a default password in the DefaultCUPMPassword Data field and set Enabled to true to set
the default password.
Personal settings
The Self Care Portal lets users set individual attributes and personal preferences for the following:
• Phone: Options include speed dial numbers, do not disturb, and music on hold. Profile options allow
you to configure options for extension mobility and single number reach.
• Line: Options for a specific line on the phone, such as call forwarding, caller identification, and
notifications.
• User: Options for the phone user, such as passwords and personal identification numbers (PINs).
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Enable or disable Self Care
Enable or disable Self Care
You can enable Self Care while creating new users using Batch Provisioning. To enable Self Care for a user,
provide the authorization role as SelfCareUser in the batch action file.
Batch Provisioning can also be used to enable or disable Self-Care role for an existing user. To enable, provide
the authorization role as SelfCareUser; to disable, provide none in the batch action file.
Note
You must enable the CreateSelfCareAccounts rule for the domain to create a Self Care account.
Launch Self Care
Procedure
Step 1
In a browser, enter http://<provisioning-ip>/cupm/selfcareuser/Login.
Step 2
Use Self Care credentials to log in.
Manage password
After creating Self Care accounts for users and subscribers, you can use the password management page to
manage passwords.
Procedure
Step 1
Choose Deploy > Subscriber Management > Add Subscribers.
Step 2
Step 3
On the Manage Subscriber page, click the Chooser icon next to the Subscriber ID field.
Select the required subscriber, and click Manage Passwords.
Step 4
In the Password Management page, select Password/PIN/Digest Credentials to modify field. Select Provisioning
Manager login from the drop down list.
Perform one of the following actions:
Step 5
• To set the password to default, click Reset to Default.
• Specify a new password (and confirm), and then click Set to New Value.
Step 6
Click Done to confirm.
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