CUAC User Entry Maximum Limit Determination
Document ID: 116323
Contributed by Tray Stoutmeyer, Cisco TAC Engineer.
Aug 12, 2013
Contents
Introduction
Prerequisites
Requirements
Components Used
Determine if the Maximum Limit of User Entries in the CUCM Directory is Reached
Determine Which Users are Present Inside the Directory Once the Maximum Limit is Reached
Related Information
Introduction
This document describes how to determine if the maximum limit of user entries on the Cisco Unified
Attendant Console (CUAC) Directory is reached and which users are present in the Directory once that limit
is reached.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
• CUAC
• Cisco Unified Communicaiton Manager (CUCM)
Components Used
The information in this document is based on these software and hardware versions:
• Cisco Unified Business Attendant Console (CUBAC) Versions 8.x and 9.x
• Cisco Unified Department Attendant Console (CUDAC) Versions 8.x and 9.x
• Cisco Unified Enterprise Attendant Console (CUEAC) Versions 8.x and 9.x
• Cisco Unified Premium Attendant Console (CUPAC) Versions 8.x and 9.x
• CUCM Versions 8.x and 9.x
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Determine if the Maximum Limit of User Entries in the
CUCM Directory is Reached
In order to determine if the maximum limit of user entries has been reached, complete these steps:
Note: Before you complete these steps, make sure that Directory Sync is enabled (System Configuration >
Directory Synchronization > Enable), that you restarted the Lightweight Directory Access Protocol (LDAP)
plugin service, and that you closed the client console and logged back in.
1. Navigate to Start > All Programs > Microsoft SQL Server 2008 and click the Connect button.
Expand the tree structure until you reach the Tables level:
2. Highlight the dbo.Contact_Numbers table and right−click on it. Choose Select Top 1000 rows. You
can now see the number of users imported into the Directory in the lower−right corner:
Determine Which Users are Present Inside the Directory
Once the Maximum Limit is Reached
The Attendant Console filters the user directory from CallManager and sorts the entries based their pkid
value. Basically, it is first come, first served. However, the pkids are out of your control, and are also random.
For example, this output displays a Secure Shell (SSH) connection to a Publisher:
admin:run sql select telephonenumber,userid,pkid from enduser order by pkid
telephonenumber
userid
pkid
============= ============ ====================================
7005
luzuniga
072db6cd−4968−664f−07c6−e3b284c03682
7003
aformosa
ae5e7d41−a66a−5f0d−b10c−50a8f445638c
1234
1234tome
b517f6c5−ec3c−3e15−56d4−226bf4156b79
7005
cbucket
c8f7be03−9028−0ad3−a871−3f35337e5c25
7335
willy
dddd2b45−aad9−7218−a5e5−ff332e3ecb0
The output shows the order that the Attendant Console reads the user list from the CallManager, and inserts
them into the database. Notice how the username with extension 7005 is not the first one alphabetically, nor is
it the lowest directory number. Although it is not the first user inserted chronologically, its pkid starts with 0.
If your Attendant Console is able to display a maximum of three users on a client Console, then Charlie
Bucket (cbucket) and Willy (willy) are not displayed at all. CUBAC has a maximum of 500 users, CUDAC a
maximum of 750 users, and CUEAC a maximum of 100, 000 users.
The Structured Query Language (SQL) Query shown is used in order to determine the entries that are not
inserted into the CUAC LDAP database.
Related Information
• Cisco Unified Attendant Console Troubleshooting Guides
• Technical Support & Documentation − Cisco Systems
Updated: Aug 12, 2013
Document ID: 116323