Cisco Jabber Voice for iPhone 9.1(9) Release Notes
Release Notes 2
Introduction 2
User Features and Benefits 2
What's New 3
System Requirements 3
Finding Documentation 6
Installation Notes 6
Limitations and Restrictions 7
Supported Languages 8
Important Notes 9
Caveats 10
Troubleshooting 23
Documentation Updates 24
Revised: October 15, 2014,
Release Notes
This document contains release information for Cisco Jabber Voice for iPhone.
Important
Cisco Jabber for iPhone is renamed to Cisco Jabber Voice for iPhone.
Cisco Jabber Voice offers audio calling and voicemail capabilities.
Cisco Jabber Voice is a separate product from the Cisco Jabber for iPhone application that offers chat,
presence, audio and video calling, voicemail, and conference escalations.
To obtain the latest Cisco Jabber Voice for iPhone client software, use either the Apple App Store on
iTunes or the App Store application on the iPhone. Your device must run the latest version of iOS 7 to
access and use the Cisco Jabber Voice for iPhone application. Cisco Jabber Voice for iPhone supports
iOS 8.
Introduction
Cisco Jabber Voice for iPhone provides iPhone users with Enterprise calling, visual voicemail, and access to the corporate directory
from an iPhone or iPod Touch.
iPad users can download Cisco Jabber for iPhone and iPad from the Apple App Store. For more information about Cisco Jabber for
iPhone and iPad, see the documentation home page.
To enable users to connect to your corporate Wi-Fi network from a remote location, you must set up your system to support VPN.
Cisco supports Cisco Jabber Voice for iPhone with Cisco AnyConnect Secure Mobility Client. Although other VPN clients are not
officially supported, you may be able to use Cisco Jabber Voice for iPhone with other VPN clients.
Note
The voice quality of Internet calls varies depending on the Wi-Fi or mobile data network connection.
Cisco Technical Assistance Center (TAC) cannot troubleshoot voice quality when you use mobile data
networks or noncorporate Wi-Fi networks to connect Cisco Jabber Voice for iPhone with Cisco AnyConnect
Secure Mobility Client or another VPN client.
User Features and Benefits
With Cisco Jabber Voice for iPhone, you can do the following:
• Make calls with your work number using either the Internet or your mobile voice network.
• Receive calls to your work number.
• Manage Internet calls using many of the standard in-call features such as hold, transfer, and conference.
• Access your work voicemail system.
• Search your corporate directory.
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• Launch IM chat sessions with contacts.
• View your call history for calls managed using Cisco Jabber Voice for iPhone.
• Move Internet calls between your desk phone and iOS device.
• Call coworkers by saying their names using Voice Dialing.
• Use a VPN connection to securely connect to your corporate network from any remote location.
Note
To enable Cisco Jabber Voice for iPhone to connect to your corporate Wi-Fi network
from a remote location, the administrator must set up the system to support VPN. Cisco
supports Cisco Jabber Voice for iPhone with Cisco AnyConnect Secure Mobility Client.
Although other VPN clients are not officially supported, you may be able to use Cisco
Jabber Voice for iPhone with other VPN clients.
What's New
Cisco Jabber Voice for iPhone Release 9.1(9) introduces the following improvements:
• Updated SSL library.
• Updated application icons.
• Improvements to application stability. See Release 9.1(9), on page 11 for more information.
Note
Cisco Jabber Voice for iPhone Release 9.1(9) uses the same device COP file as Release 9.1(1):
cmterm-iphone-install-130129.cop.sgn.
Cisco Jabber Voice for iPhone Release 9.1(9) uses the same Administration Guide and Frequently Asked
Questions as Cisco Jabber Voice for iPhone Release 9.1(6).
System Requirements
Network Requirements
The iPhone must be able to connect to the corporate network using voice-ready Wi-Fi.
For optimal user experience when using Cisco Jabber Voice for iPhone over your corporate Wi-Fi network, we recommend that you:
• Design your Wi-Fi network to eliminate gaps in coverage as much as possible, including in areas such as elevators, stairways,
and outside corridors.
• Ensure that all access points assign the same IP address to the iPhone. Calls are dropped if the IP address changes.
• Ensure that all access points have the same SSID. Hand-off may be much slower if the SSIDs do not match.
• Ensure that all access points broadcast their SSID. If the access points do not broadcast their SSID, the iPhone may prompt the
user to join another Wi-Fi network, which interrupts the call.
3
Conduct a thorough site survey to minimize network problems that could affect voice quality. We recommend that you:
• Verify nonoverlapping channel configurations, access point coverage, and required data and traffic rates.
• Eliminate rogue access points.
• Identify and mitigate the impact of potential interference sources.
For more information, see:
• The “VoWLAN Design Recommendations” section in the Enterprise Mobility 4.1 Design Guide.
• The Cisco Unified Wireless IP Phone 7925G Deployment Guide.
• The Capacity Coverage & Deployment Considerations for IEEE 802.11g white paper.
• The Solutions Reference Network Design (SRND) for your Unified CM release.
Bluetooth use can cause voice quality and connectivity issues. For more information, see Bluetooth and Network Interference, on
page 10.
If users connect to the network remotely, the iPhone must be able to connect to the corporate network using a solid, high-bandwidth
VPN connection. Voice quality is dependent on connection quality and cannot be guaranteed.
Cisco Unified Communications Manager Requirements
• Cisco Unified Communications Manager:
◦Unified CM 7.1(5), starting with 7.1(5.32900-2 ) or 7.1(5b)su3
◦Unified CM 8.0(3), starting with 8.0(3.21900-8) or 8.0(3a)su1
◦Unified CM 8.5(1), starting with 8.5(1.11900-21) or 8.5(1)su1
◦Unified CM 8.6(2), starting with 8.6(2.21008-1) or 8.6(2a)su1
◦Unified CM 9.1(1)
Note
Unified CM 8.6(2.21008-1) or 8.6(2a)su1 is required to resolve the following issue:
When a network change occurs, Cisco Jabber Voice for iPhone displays the green phone
icon and the “Connecting” status, even if the application is not connected to the new
network (CSCtu00209 and CSCtt97001).
• Unified Communications Manager Express:
◦Unified CME 8.6
◦Unified CME 8.8
• Cisco Business Edition:
◦Cisco Business Edition 5000
◦Cisco Business Edition 6000
4
• Desk phone integration: The desk phone for each user must be CTI-controllable to ensure that users can move active calls from
the desk phone to Cisco Jabber Voice for iPhone.
Required Codecs for Calls
• G.711
• G.729a
Minimum requirement for low-bandwidth availability: G.729a.
Users can turn Low Bandwidth mode on and off in the client settings if they experience voice quality issues.
Normal mode supports G.711 and G.729a.
Low Bandwidth mode supports G.729a only.
Requirements for Voicemail (Optional)
• Cisco Unity Connection Release 7.x, 8.0, 8.5, 8.6, or 9.0
• Cisco Unity Express 8.6
Supported Codecs for Voicemail
• G.711
• G.729
Requirements for Voice Dialing (Optional)
Cisco Unity Connection Release 7.x, 8.0, 8.5, 8.6, or 9.0
Requirements for Integration with Corporate Directory (Optional)
Use one of the following for Lightweight Directory Access Protocol (LDAP):
• Microsoft Active Directory 2003
• Microsoft Active Directory 2008
• Open LDAP
Required only to support corporate directory search and organizational chart.
Requirements for Survivable Remote Site Telephony (Optional)
Survivable Remote Site Telephony (SRST) Release 8.6 and 8.8
Requirements for Cisco AnyConnect Secure Mobility Client (Optional)
• iOS devices must run the latest Cisco AnyConnect Secure Mobility Client, which is available from the Apple App Store
• Cisco ASA 5500 Series Adaptive Security Appliance Version 8.4
• Cisco Adaptive Security Device Manager (ASDM) Version 6.4
• SA license requirements: Use one of the following combinations:
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◦AnyConnect Essentials and AnyConnect Mobile licenses
◦AnyConnect Premium and AnyConnect Mobile licenses
For more information about Cisco AnyConnect license requirements, see http://www.cisco.com/en/US/docs/security/asa/asa84/
license/license_management/license.html#wp1487561.
• Certificate Authority (CA) requirements if using certificate-based authentication: Cisco IOS Certificate Server or Microsoft
Windows Server 2008 Enterprise Certificate Authority.
Requirements for VPN On Demand (Optional)
The Apple iOS On-Demand VPN feature requires certificate-only authentication. If you set up the Adaptive Security Appliance
(ASA) without certificate-only authentication, the user must manually initiate the AnyConnect VPN connection as needed.
The iPhone must be able to access the corporate network, servers, and telephony endpoints using a VPN client, such as Cisco
AnyConnect Secure Mobility Client.
Requirements for Users and Devices
Cisco Jabber Voice for iPhone is available from the Apple App Store.
Cisco supports Cisco Jabber Voice for iPhone on the following iOS devices:
• iPhone model 4, 4s, 5, 5c, and 5s
• iPod Touch fifth generation
• iOS support: the latest version of iOS 7 or iOS 8
Bluetooth headset support:
• iPhone: supported (optional)
• iPod Touch: supported (optional)
The voice dialing gesture feature is supported only on devices with a proximity sensor. iPod Touch does not currently have this
sensor.
The device must be able to access the corporate network using Wi-Fi or VPN.
The desk phone for each user must be CTI-controllable to ensure that users can move active calls from the desk phone to Cisco Jabber
Voice for iPhone.
Finding Documentation
Documentation for administrators: See the installation guides list.
Documentation for users: See the user guides list.
Installation Notes
Installation and setup instructions are available for system administrators and end users in the following guides:
• System Administrators: See the Administration Guide for Cisco Jabber Voice for iPhone for your release in the installation
guides list.
6
• Users: See the Cisco Jabber Voice for iPhone Frequently Asked Questions (FAQs) for your release in the user guide list.
Note
Users can obtain the software for this product from the App Store using iTunes or the App Store application
on the iPhone.
Limitations and Restrictions
• Configure SIP digest authentication during the setup of a TCT device to prevent the connection of unauthorized users or
applications. This configuration is strongly recommended even if SIP digest authentication is not actively used. See the topic
Digest authentication for SIP phones setup in the Cisco Unified Communications Manager Security Guide for the version of
Cisco Unified Communications Manager you are using. This document can be accessed from the Cisco Unified Communications
Manager documentation page: http://www.cisco.com/c/en/us/support/unified-communications/
unified-communications-manager-callmanager/tsd-products-support-series-home.html.
• If you receive an Internet call while placing an Internet call, Cisco Jabber Voice for iPhone sends the incoming call to voicemail.
If you do not have voicemail, Cisco Jabber Voice for iPhone ignores the call.
• Unified CM 8.6(2.21008-1) or 8.6(2a)su1 is required to resolve the following issue: When a network change occurs, Cisco
Jabber Voice for iPhone displays the green phone icon and the “Connecting” status, even if the application is not connected to
the new network (CSCtu00209 and CSCtt97001).
• Due to an Apple iOS issue, the device sometimes drops from the Wi-Fi data network to the mobile voice network while the
device is in sleep mode (CSCub14854). This issue can lead to missed incoming calls. To prevent this issue, turn off Cellular
Data in the native Settings app.
• Due to an Apple iOS issue, when a user leaves and then re-enters the Wi-Fi network and Cisco Jabber Voice for iPhone is in
background, the app can take up to 11 minutes to reconnect. This issue can lead to missing incoming calls. After the client
reconnects, users who have voicemail enabled will receive voicemail notifications for any missed calls that went to voicemail.
To minimize the reconnection time, users can bring the app to the foreground after changing connection environments.
• Due to an Apple iOS issue, the VPN can disconnect when Connect-On-Demand is enabled and the user changes networks.
Cisco Jabber Voice for iPhone may take up to 11 minutes to reconnect through the VPN. This issue can lead to missing incoming
calls. After the client reconnects, users who have voicemail enabled will receive voicemail notifications for any missed calls
that went to voicemail. To minimize the reconnection time, users can bring the app to the foreground after changing connection
environments.
• Voice quality over noncorporate Wi-Fi or mobile data networks cannot be guaranteed.
• For voice quality and connectivity issues inherent in Bluetooth use, see Bluetooth and Network Interference, on page 10.
• Ringtone audio is not sent through some Bluetooth headsets.
• If you use a Bluetooth headset while on a Cisco Jabber Voice for iPhone call, the call control buttons on the headset are not
active.
• If you use Unified CM to set up Cisco Dual Mode for iPhone devices to automatically pass LDAP passwords to the client, the
Unified CM TFTP server stores and sends these passwords in clear text. If you have security concerns, tell users to manually
enter these passwords.
• If you set up the Org chart feature, for managers who have more than 25 direct reports, Cisco Jabber Voice for iPhone displays
only the first 25 reports.
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• If you receive an incoming call on your iPhone, the iPhone automatically disables the microphone for all other applications,
and there is no time to inform your current caller that you need to take another call. If you accept the new call, your Cisco Jabber
Voice for iPhone Internet call is automatically placed on hold, and you cannot return to it until you end the iPhone call. To work
around this issue, decline the call so that your current caller can hear you again. If your device is locked, press the On/Off
Sleep/Wake button twice quickly to decline the call.
• The DVO-R feature is not supported on iPod Touch devices because this feature requires that the device can access a mobile
voice network.
• Due to a limitation with Cisco Unified Communications Manager, if the user places a Dial via Office - Reverse call to an invalid
phone number over a SIP trunk, the user hears several seconds of silence instead of an audio message stating the number was
invalid.
• If the administrator updates an existing destination number in the Mobility Identity for a Cisco Dual Mode for iPhone device
on the Unified CM, the new number is not pushed to the client. To work around this issue, ask the user to do one of the following:
◦In the Cisco Jabber Voice for iPhone Settings, manually update the phone number in the DVO Callback Number field.
◦In the Cisco Jabber Voice for iPhone Settings, delete the current number in the DVO Callback Number field, and then
exit and restart Cisco Jabber Voice for iPhone.
For more information about the iPhone Settings or the Cisco Jabber Voice for iPhone Settings, see the FAQs.
• The following options appear in the Product-Specific Configuration Layout section on the device configuration page in Unified
CM, but are not supported in this release:
◦Normal Mode Codecs
◦Low Bandwidth Codecs
◦MeetingPlace Numbers
◦WebEx Numbers
◦Contacts
◦XML Options
◦Video Capabilities
• SIP Digest Authentication is not supported if the Dial via Office - Reverse feature is enabled.
• For potential unexpected behavior and issues that users may encounter, see the FAQs.
iOS Version Support Policy for Cisco Jabber Voice for iPhone
Cisco supports Cisco Jabber Voice for iPhone releases only on the latest major iOS release. Apple maintains iOS, provides free iOS
updates, and actively encourages users to upgrade to new iOS releases. To help enterprise customers transition to new major iOS
updates, Cisco supports the last dot release of the previous major release for three months after a new release is introduced.
Cisco Jabber Voice for iPhone Release 9.1(9) is supported on the latest version of Apple iOS 8 running on an Apple iPhone 4, 4s, 5,
5c, 5s, or an Apple iPod Touch fifth generation.
Supported Languages
Cisco Jabber Voice for iPhone is localized for the following languages:
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• Arabic
• Chinese (Simplified)
• Chinese (Traditional)
• Danish
• Dutch
• English
• French
• German
• Italian
• Japanese
• Korean
• Polish
• Portuguese
• Russian
• Spanish
• Swedish
Important Notes
Upgrade from Cisco Mobile to Cisco Jabber Voice for iPhone
Follow these instructions to upgrade users from Cisco Mobile Release 8.0 to Cisco Jabber Voice for iPhone Release 9.1(8).
Note
Cisco Jabber Voice for iPhone replaces Cisco Mobile 8.1. For users upgrading from Cisco Mobile Release
8.1 to Cisco Jabber Voice for iPhone Release 9.1(8), have users download the Cisco Jabber Voice for
iPhone application from the App Store. For Administrators, see Administration Guide for Cisco Jabber
Voice for iPhone for your release in the Installation Guides list.
1 To support multitasking, make the following changes in Cisco Unified Communications Manager:
• Create a dedicated SIP Profile with required settings. For more information, see “Create a Dedicated SIP Profile” in the
Administration Guide for your release of Cisco Jabber Voice for iPhone.
• Assign this dedicated SIP Profile on the Cisco Dual Mode for iPhone device page for each user of Cisco Jabber Voice for
iPhone.
2 Send users their provisioning information for Cisco Jabber Voice for iPhone. See the “User Instructions” section in the Administration
Guide for your release of Cisco Jabber Voice for iPhone, as applicable to your deployment.
3 Send users instructions to do the following:
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a Download and install Cisco Jabber Voice for iPhone Release 9.1(8) from the App Store.
b Restart the phone.
c Perform other required steps for a new installation in your environment, as described in the “User Instructions” section in the
Administration Guide for your release of Cisco Jabber Voice for iPhone.
Related Topics
http://www.cisco.com/c/en/us/support/customer-collaboration/jabber-iphone-ipad/products-installation-guides-list.html
Bluetooth and Network Interference
Bluetooth headsets use the same 2.4 GHz frequency as 802.11b, -g, and -n Wi-Fi networks and many other devices, such as microwave
ovens and cordless phones. For this reason, interference is likely to impact Bluetooth transmissions, and Bluetooth headsets may
interfere with the Wi-Fi connection to the iPhone. This issue is not specific to Cisco Jabber Voice for iPhone but can result in dropped
or interrupted calls and voice quality issues.
To minimize interference from Bluetooth headsets on the Wi-Fi network, ensure that a strong Wi-Fi signal is available throughout
the coverage area, as described in the the “Network Requirements” section of System Requirements, on page 3.
Also see the following Apple articles:
• AirPort and Bluetooth: Potential sources of wireless interference
• Bluetooth: Static heard on Bluetooth headset
Cisco Technical Assistance Center (TAC) cannot troubleshoot these issues.
Caveats
• Bug Search Tool, on page 10
• Release 9.1(8), on page 12
• Release 9.1(7), on page 12
• Release 9.1(6), on page 13
• Release 9.1(5), on page 14
• Release 9.1(4), on page 16
• Release 9.1(3), on page 17
• Release 9.1(2), on page 19
• Release 9.1(1), on page 21
Bug Search Tool
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
• All severity level 1 or 2 bugs
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• Significant severity level 3 bugs
• All customer-found bugs except severity level 6 enhancement requests
You can search for problems by using the Cisco Software Bug Search Tool.
Before You Begin
To access Bug Search Tool, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password
Procedure
Step 1
Step 2
Step 3
To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search.
Sign in with your Cisco.com user ID and password.
To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.
What to Do Next
For information about how to use the Bug Search Tool, select Help on the Bug Search Tool screen.
Release 9.1(9)
Open Caveats
There were no open caveats for Cisco Jabber Voice for iPhone 9.1(9) at the time of release.
Closed Caveats
There were no closed caveats for Cisco Jabber Voice for iPhone 9.1(9) at the time of release.
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 1: Resolved Caveats in Cisco Jabber Voice for iPhone 9.1(9)
Identifier
Severity
Component
Headline
CSCup23948
severe
other
Multiple Vulnerabilities in OpenSSL - June 2014
CSCup67905
moderate
voip
Jabber VOICE for iPhone doesn't add a device more than 2
for conference
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Release 9.1(8)
Open Caveats
There were no open caveats for Cisco Jabber Voice for iPhone 9.1(8) at the time of release.
Closed Caveats
There were no closed caveats for Cisco Jabber Voice for iPhone 9.1(8) at the time of release.
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 2: Resolved Caveats in Cisco Jabber Voice for iPhone 9.1(8)
Identifier
Severity
Component
Headline
CSCuo89334
severe
core
app constantly crash if deny access to native contacts
Release 9.1(7)
Open Caveats
There were no open caveats for Cisco Jabber Voice for iPhone 9.1(7) at the time of release.
Closed Caveats
The following severity 1, 2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Jabber Voice for iPhone.
Table 3: Closed Caveats in Cisco Jabber Voice for iPhone 9.1(7)
Identifier
Severity
Component
Headline
CSCun91513
moderate
core
can't add to favorite from contact detail view
CSCun91535
moderate
core
call is made via native gsm call if tap phone icon from contact
detail
CSCuo06042
moderate
core
no delete button in app's contact detail view
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Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 4: Resolved Caveats in Cisco Jabber Voice for iPhone 9.1(7)
Identifier
Severity
Component
Headline
CSCuo33703
severe
core
app crash after tap directory search result
CSCum44553
moderate
documentation
Jabber for iPhone - Incorrect use of the phrase "device COP
file"
CSCun91543
moderate
core
app shows incorrect icon for outgoing call and incoming call
CSCun99415
moderate
core
app exited if cancel native send message ui after bg/fg
CSCuo23740
moderate
ui
No VM tab on home screen even VM account provisioned in
settings
CSCuo26155
moderate
other
Crash after delete phone service then VM account
CSCuo31674
moderate
core
save & cancel button in callback number view doesn't show
CSCuo31687
moderate
ui
Mark VM as unheard feature not work and UI not update
CSCuo31752
moderate
other
Crash when open VM detail view
CSCuo33651
moderate
ui
corp contact's manager in reporting structure doesn't show
Release 9.1(6)
Open Caveats
There were no open caveats for Cisco Jabber Voice for iPhone 9.1(6) at the time of release.
Closed Caveats
The following severity 1, 2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Jabber Voice for iPhone.
Table 5: Closed Caveats in Cisco Jabber Voice for iPhone 9.1(6)
Identifier
Severity
Component
Headline
CSCuj08892
moderate
core
bt not appear in vm audio source until make call via bt
CSCuj08928
moderate
core
bt audio source icon remain after turn off bt device
CSCuj24885
moderate
core
app not fg after slide to unlock screen when app incoming call
13
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 6: Resolved Caveats in Cisco Jabber Voice for iPhone 9.1(6)
Identifier
Severity
Component
Headline
CSCui59159
moderate
core
A cannot do Hold function after B Use Mobile Network
CSCui70852
moderate
other
system fails to resolve host name even with domain set properly
CSCuj03144
moderate
core
app still shows error alert after enter correct device id
CSCuj52205
moderate
documentation
need to record native dnd setting in FAQ
Release 9.1(5)
Open Caveats
The following caveats were open at time of shipping.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Jabber Voice for iPhone.
Table 7: Open Caveats in Cisco Jabber Voice for iPhone 9.1(5)
Identifier
Severity
Component
Headline
CSCue27786
moderate
core
vm avoidance digit getting sent to destination AVR system
CSCue63138
moderate
core
DVO - snr call still comes after caller hangs up
CSCuf14503
moderate
core
2-way audio not re-establish if handoffDN(place call)fail
CSCui70852
moderate
other
system fails to resolve host name even with domain set properly
CSCuj03144
moderate
core
app still shows error after enter correct device id
CSCuj08892
moderate
core
bt not appear in vm audio source until make call via bt
CSCuj08928
moderate
core
bt audio source icon remain after turn off bt device
CSCuj09180
moderate
core
DVO call back alert doesn't show spin icon
CSCuj13377
moderate
core
Jabber for iPhone doesn't show correct local contact
information
CSCuj24885
moderate
core
app not fg after slide to unlock screen when app incoming call
CSCuj25162
moderate
core
white bar appears after edit existing contact photo
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Closed Caveats
The following severity 1, 2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Jabber Voice for iPhone.
Table 8: Closed Caveats in Cisco Jabber Voice for iPhone 9.1(5)
Identifier
Severity
Component
Headline
CSCuc72723
moderate
core
DVO - VMA not working when dial rule prefix added to
MI/callback numbers
CSCud37472
moderate
other
DVO - user control - press digit 0 doesn't connect the dvo call
CSCud60607
moderate
core
no announcement when DVOR to an invalid number over SIP
trunk
CSCud83767
moderate
core
app doesn't look up call id from server for DVO call log
CSCue27246
moderate
voip
Issue with Jabber-on-iphone while it is in a conference call
"soya text"
CSCue99318
moderate
core
error shows if DVO while previous session active in shared
line device
CSCuf20337
moderate
core
after fail tftp once, app keep using old data for verification
CSCuf20374
moderate
core
directory feature disappears after chaging directory server in
COP file
CSCuf24861
moderate
core
no error show if receive/place GSMcall interrupt callback
CSCui84398
moderate
ui
Jabber ring volume is adjusted by pressing the side button in
idle state
CSCuj24998
moderate
core
one way audio for voip if user does not allow native
microphone
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 9: Resolved Caveats in Cisco Jabber Voice for iPhone 9.1(5)
Identifier
Severity
Component
Headline
CSCuj05793
severe
core
(iOS7)voip audio lost after interrupted by gsm call when screen
lock
CSCty88527
moderate
core
Spurious NumberOfRegisteredPhonesDropped Alerts seen in
alpha
CSCui29749
moderate
core
app freeze in responding to an incoming call after 300+ calls
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Identifier
Severity
Component
Headline
CSCui73290
moderate
ui
Branding - change name to "Jabber Voice" or "Jabber"
CSCui73556
moderate
core
app doesn't show call log after call answered by shared line
device
CSCui73768
moderate
ui
change icon in App Store build
CSCue38651
minor
documentation
"Enable Cisco Unified Mobile Communicator" checkbox not
needed for DVO
CSCug59357
minor
documentation
Jabber for iPhone Release 9.1(1) Administration Guide - info
required
CSCui27056
minor
documentation
Doc: Jabber for iPhone release notes should be corrected
Release 9.1(4)
Open Caveats
The following caveats were open at time of shipping.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Jabber Voice for iPhone.
Table 10: Open Caveats in Cisco Jabber 9.1(4) for iPhone
Identifier
Severity
Component
Headline
CSCty88527
moderate
core
Spurious NumberOfRegisteredPhonesDropped Alerts seen in
alpha
CSCuc72723
moderate
core
DVO - VMA not working when dial rule prefix added to
MI/callback numbers
CSCud37472
moderate
other
DVO - user control - press digit 0 doesn't connect the dvo call
CSCud60607
moderate
core
no announcement when DVOR to an invalid number over SIP
trunk
CSCud83767
moderate
core
app doesn't look up call id from server for DVO call log
CSCue27246
moderate
voip
Issue with Jabber-on-iphone while it is in a conference call
"soya text"
CSCue27786
moderate
core
vm avoidance digit getting sent to destination AVR system
CSCue63138
moderate
core
DVO - snr call still comes after caller hangs up
CSCue99318
moderate
core
error shows if DVO while previous session active in shared
line device
CSCuf14503
moderate
core
2-way audio not re-establish if handoffDN(place call)fail
CSCuf20337
moderate
core
after fail tftp once, app keep using old data for verification
16
Identifier
Severity
Component
Headline
CSCuf20374
moderate
core
directory feature disappears after changing directory server in
COP file
CSCuf24861
moderate
core
no error show if receive/place GSMcall interrupt callback
Closed Caveats
The following severity 1, 2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Jabber Voice for iPhone.
Table 11: Closed Caveats in Cisco Jabber 9.1(4) for iPhone
Identifier
Severity
Component
Headline
CSCue17449
moderate
ui
No change in Jabber IPhone while giving Reset in CME
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 12: Resolved Caveats in Cisco Jabber 9.1(4) for iPhone
Identifier
Severity
Component
Headline
CSCui29749
moderate
core
app freeze in responding to an incoming call after 300+ calls
Release 9.1(3)
Open Caveats
The following caveats were open at time of shipping.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Jabber Voice for iPhone.
Table 13: Open Caveats in Cisco Jabber 9.1(3) for iPhone
Identifier
Severity
Component
Headline
CSCty88527
moderate
core
Spurious NumberOfRegisteredPhonesDropped Alerts seen in
alpha
CSCuc72723
moderate
core
DVO - VMA not working when dial rule prefix added to
MI/callback numbers
17
Identifier
Severity
Component
Headline
CSCud37472
moderate
other
DVO - user control - press digit 0 doesn't connect the dvo call
CSCud60607
moderate
core
no announcement when DVOR to an invalid number over SIP
trunk
CSCud83767
moderate
core
app doesn't look up call id from server for DVO call log
CSCue17449
moderate
ui
No change in Jabber IPhone while giving Reset in CME
CSCue27246
moderate
voip
Issue with Jabber-on-iphone while it is in a conference call
"soya text"
CSCue27786
moderate
core
vm avoidance digit getting sent to destination AVR system
CSCue63138
moderate
core
DVO - snr call still comes after caller hangs up
CSCue99318
moderate
core
error shows if DVO while previous session active in shared
line device
CSCuf14503
moderate
core
2-way audio not re-establish if handoffDN(place call)fail
CSCuf20337
moderate
core
after fail tftp once, app keep using old data for verification
CSCuf20374
moderate
core
directory feature disappears after chaging directory server in
COP file
CSCuf24861
moderate
core
no error show if receive/place GSMcall interrupt callback
Closed Caveats
The following severity 1, 2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Jabber Voice for iPhone.
Table 14: Closed Caveats in Cisco Jabber 9.1(3) for iPhone
Identifier
Severity
Component
Headline
CSCug93128
severe
voip
CUCME9.5:J4iPhone 9.1.X fails to register
CSCue17449
moderate
ui
No change in Jabber IPhone while giving Reset in CME
CSCud19386
moderate
documentation
Cisco Jabber iPhone goes On Hold when Native calls comes
in GSM Network
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
18
Table 15: Resolved Caveats in Cisco Jabber 9.1(3) for iPhone
Identifier
Severity
Component
Headline
CSCue03631
moderate
core
Jabber for iPhone shows missed call after shared line device
answers
CSCug50001
moderate
voip
Jabber for iPhone freezes in responding to an incoming call.
CSCug67801
moderate
core
dtmf digits are printed in app log
CSCug75020
moderate
core
Jabber for iPhone not able to connect to LDAP
Release 9.1(2)
Open Caveats
The following caveats were open at time of shipping.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Jabber Voice for iPhone.
Table 16: Open Caveats in Cisco Jabber 9.1(2) for iPhone
Identifier
Severity
Component
Headline
CSCty88527
moderate
core
Spurious NumberOfRegisteredPhonesDropped Alerts seen in
alpha
CSCuc72723
moderate
core
DVO - VMA not working when dial rule prefix added to
MI/callback numbers
CSCud37472
moderate
other
DVO - user control - press digit 0 doesn't connect the dvo call
CSCud60607
moderate
core
no announcement when DVOR to an invalid number over SIP
trunk
CSCud83767
moderate
core
app doesn't look up call id from server for DVO call log
CSCue03631
moderate
core
app still shows missed call after shared line device answers
CSCue17449
moderate
ui
No change in Jabber IPhone while giving Reset in CME
CSCue27246
moderate
voip
Issue with Jabber-on-iphone while it is in a conference call
"soya text"
CSCue27786
moderate
core
vm avoidance digit getting sent to destination AVR system
CSCue63138
moderate
core
DVO - snr call still comes after caller hangs up
CSCue99318
moderate
core
error shows if DVO while previous session active in shared
line device
CSCuf14503
moderate
core
2-way audio not re-establish if handoffDN(place call)fail
CSCuf20337
moderate
core
after fail tftp once, app keep using old data for verification
19
Identifier
Severity
Component
Headline
CSCuf20374
moderate
core
directory feature disappears after chaging directory server in
COP file
CSCuf24861
moderate
core
no error show if receive/place GSMcall interrupt callback
Closed Caveats
The following severity 1, 2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Jabber Voice for iPhone.
Table 17: Closed Caveats in Cisco Jabber 9.1(2) for iPhone
Identifier
Severity
Component
Headline
CSCud19386
moderate
documentation
Cisco Jabber iPhone goes On Hold when Native calls comes
in GSM Network
CSCue13104
moderate
voip
(MR)sometimes call isn't auto resume and red bar disappear
if use siri
CSCue22779
moderate
core
(MR)sometimes app can't reconnect if change MI after dvo
call
CSCue40017
moderate
core
(MR) app stuck at connecting if re-provision after deleted all
accounts
CSCue42830
moderate
core
Calling sounds heard in bluetooth prior to rcv incoming DVO
cell
CSCue85624
severe
core
app crash when provision deskphone integration using iOS5
CSCue96302
moderate
core
can't make any call for a while because VPN reconnect after
DVO via CDMA
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 18: Resolved Caveats in Cisco Jabber 9.1(2) for iPhone
Identifier
Severity
Component
Headline
CSCub44744
moderate
core
app lists more participants than actually attending for
conference
CSCuc09759
moderate
voip
HandOFF DN Number works 10% of the time
CSCud68804
moderate
core
iPhon4+iOS6:crash if fast switch All Contacts & Directory
tabs
20
Identifier
Severity
Component
Headline
CSCud85438
severe
core
iOS6.1: phone freeze 2 mins after callback via voip when vm
playing
CSCue01503
moderate
core
app donot show alert if Use Mobile Network callback fail
CSCue10633
moderate
core
'Emergency Call:' adding to caller's name after dial
911,112,119,110
CSCue85521
moderate
core
app shows in-call screen after End DVO call
Release 9.1(1)
Open Caveats
The following caveats were open at time of shipping.
See also the caveats for Cisco Unified Communications Manager for open issues that may affect Cisco Jabber Voice for iPhone.
Table 19: Open Caveats in Cisco Jabber 9.1(1) for iPhone
Identifier
Severity
Component
Headline
CSCty88527
moderate
core
(MR)Spurious NumberOfRegisteredPhonesDropped Alerts
seen in alpha
CSCub14854
moderate
voip
Phone drops from wifi to 3G if standby awhile causing app to
miss calls
CSCuc72723
moderate
core
DVO - VMA not working when dial rule prefix added to
MI/callback numbers
CSCuc92921
moderate
core
DVO - if dvo enabled.app can't register without enabling
CUMC
CSCud27521
moderate
core
Hissing/Squeeky noise when on speakerphone and volume is
set max
CSCud37472
moderate
other
DVO - user control - press digit 0 doesn't connect the dvo call
CSCud46689
moderate
core
App gets stuck connecting to UCM, but vm and directory are
okay (SIPCC)
CSCud60607
moderate
core
No announcement when DVOR to an invalid number over SIP
trunk
CSCud70366
moderate
documentation
(Doc)app Doc need clarification on LDAP attribute replication
to GC
CSCud83767
moderate
core
When making DVO call, app doesn't look up caller id from
server
21
Identifier
Severity
Component
Headline
CSCud97264
moderate
core
No indication of call-forward when received w Jabber for
IPhone
CSCue13486
moderate
core
DVO-callback alert still shows after dismiss callback error
CSCue16877
moderate
documentation
Documentation for CFUR for Cisco Jabber need to be updated
CSCue17449
moderate
ui
No change in Jabber IPhone while giving Reset in CME
CSCue26189
moderate
voip
Not able to place or receive calls
CSCue27246
moderate
voip
Issue with Jabber-on-iphone while it is in a conference call
CSCue27276
moderate
voip
Issue when Jabber-on-iPhone is part of a hunt list
CSCue27521
moderate
core
(MR)app stay at connecting for 8 mins after sign in
CSCue27555
moderate
core
DVO-if switch network when initiating dvo, it keeps failing
for a while
Closed Caveats
The following severity 1, 2, or 3 issues cannot be fixed at this time.
See also the caveats for Cisco Unified Communications Manager for closed issues that may affect Cisco Jabber Voice for iPhone.
Table 20: Closed Caveats in Cisco Jabber 9.1(1) for iPhone
Identifier
Severity
Component
Headline
CSCts23172
moderate
voip
Not able to receive call in background when using AnyConnect
(iPod)
CSCua34948
moderate
ui
Jabber client not resetting when CUCM 7.1.5 admin applies
config
CSCub27773
moderate
core
back/forth wifi to no wifi, app can't pull up anyconnect
CSCub58485
moderate
ui
Jabber stuck while changing voicemail account data
CSCub82101
moderate
voip
Cisco jabber client DTMF responses unrecognized by CME
CSCuc35027
moderate
other
Jabber for iPhone Notification-'Close' option is not shown in
Japanese.
CSCuc38121
moderate
core
wifi+anyconnect, app is disconnected if lock screen in iPod
CSCuc95478
moderate
other
If silent mode and background, app could not play ringtone
CSCuc98231
moderate
core
DVO - when dvo enabled, can't sign in with different em profile
CSCud01547
moderate
core
DVO - when dvo enabled, can't provision app with sip digest
CSCud03182
moderate
core
DVO - VMA does not work to alternate callback# (UCM
feature request)
22
Identifier
Severity
Component
Headline
CSCud19386
moderate
documentation
Cisco Jabber IPhone goes On Hold when Native calls comes
in GSM Network
CSCud23785
moderate
other
Proximity sensor not work when voip call is keeping at
background
CSCud34050
moderate
other
DVO call fails if interrupt by another gsm call when calling
CSCud42236
moderate
other
Can provision from wizard but later never registers if no MI
and 3g+vpn
CSCud52550
moderate
core
After handoff-DN on iPhone4 w VPN, subsequent VoIP calls
sometimes fail
CSCud61535
moderate
core
From corp wifi to 3G+anyconnect, ap got stuck in reconnecting
state
CSCud67614
moderate
voip
iPhone 5 wired headset outgoing volume is to low
CSCue13104
moderate
voip
(MR)sometimes call isn't auto resume and red bar disappear
if use siri
Resolved Caveats
The following severity 1, 2, and 3 caveats were present in at least one previous release and are resolved in this release. Resolved
minor caveats are not listed here.
Table 21: Resolved Caveats in Cisco Jabber 9.1(1) for iPhone
Identifier
Severity
Component
Headline
CSCue22113
severe
core
Call leak for DVO call
CSCub44744
moderate
core
app lists more participants than actually attending for
conference
CSCub78606
moderate
ui
Scrolling in status bar displayed choppy after msg changed
CSCub82101
moderate
voip
Cisco jabber client DTMF responses unrecognized by CME
CSCuc09759
moderate
voip
HandOFF DN Number works 10% of the time
CSCuc29846
moderate
core
app does not save new pic and item label for existed contact
Troubleshooting
Troubleshooting information is available for system administrators and end users in the following guides:
• System Administrators: See the Administration Guide for your release of Cisco Jabber Voice for iPhone in the installation
guides list.
23
• Users: See the Frequently Asked Questions document for your release of Cisco Jabber Voice for iPhone in the user guides list.
Documentation Updates
For the latest versions of all documentation for all releases of Cisco Jabber Voice for iPhone, go to the documentation home page.
24
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