Release Notes for Cisco Unified Communications
Manager Business Edition 5000 Release 9.0(1)
Published July 18, 2012
Contents
•
Introduction, page 1
•
System Requirements, page 2
•
Installation and Upgrade Information, page 3
•
Related Documentation, page 4
•
Limitations and Restrictions, page 4
•
Important Notes, page 5
•
Caveats, page 5
•
Documentation Updates, page 5
•
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business
Edition 9.x Server, page 9
•
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x, page 16
Introduction
The following links go to release notes for the core software components of Cisco Unified
Communications Manager Business Edition 5000 Release 9.0(1):
•
Cisco Unified Communications Manager Business Edition 9.0(1)—Release notes are available at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/9_0_1/CUCM_BK_CD4C50
D4_00_be5k-release-notes-90.html.
•
Cisco Unified Communications Manager 9.0(1)—Release notes are available at:
http://.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_0/cucm-rel_notes-9_0.html.
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
System Requirements
•
Cisco Unity Connection 9.0(1)—Release notes are available at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/release/notes/901cucrn.html.
The software is preloaded on the Cisco Unified Communications Manager Business Edition 5000 server
and consists of a single firmware image that includes the underlying operating system as well as the
call-processing and messaging applications.
Documentation for Cisco Unified Communications Manager Business Edition 5000 is available at
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html.
System Requirements
The following sections provide the system requirements for this release of Unified CM.
Server Support
Make sure that you install and configure Unified CM on a Cisco Media Convergence Server (MCS), a
Cisco Unified Computing System (UCS) server, or a Cisco-approved HP server configuration or a
Cisco-approved IBM server configuration.
To find which MCS and UCS servers are compatible with this release of Unified CM, refer to the
Supported Servers for Unified CM Releases:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd80
62a4f9.html.
Note
Make sure that the matrix shows that your server model supports Unified CM Release 9.0(1).
Note
Be aware that some servers that are listed in the Cisco Unified Communications Manager Software
Compatibility Matrix may require additional hardware support for Unified CM Release 9.0(1). Make
sure that your server meets the minimum hardware requirements, as indicated in the footnotes of the
Cisco Unified Communications Manager Software Compatibility Matrix.
Uninterruptible Power Supply (UPS) Integration for Unified CM
Cisco recommends that you connect each Unified CM server to an uninterruptible power supply (UPS)
to provide backup power and protect your system against a power failure.
Integration occurs via a single point-to-point USB connection. Serial and SNMP connectivity to UPS is
not supported, and the USB connection must be point-to-point (in other words, no USB hubs). Singleand dual-USB UPS models get supported with the APC SmartUPS 1500VA USB and APC 750VA XL
USB. The feature activates automatically during bootup if a connected UPS is detected.
Alternatively, you can execute the CLI command show ups status that shows the current status of the
USB-connected APC smart-UPS device and starts the monitoring service if it is not already started. The
CLI command also displays detected hardware, detected versions, current power draw, remaining battery
runtime, and other relevant status information.
When the feature is activated, graceful shutdown will commence as soon as the low battery threshold is
reached. Resumption or fluctuation of power will not interrupt or abort the shutdown, and administrators
cannot stop the shutdown after the feature is activated.
For unsupported Unified CM releases, MCS models or UPS models, you can cause an external script to
monitor the UPS. When low battery is detected, you can log in to Unified CM by using Secure Shell
(SSH), access the CLI, and execute the utils system shutdown command.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
2
Installation and Upgrade Information
Note
If your pre-8.0 Unified CM runs on a deprecated server, you can upgrade it by using the Bridge upgrade
procedure.
Note
Be aware that the DL 380-G6 server is available only directly from HP; no equivalent HP OEM
MCS-7835-H3 or MCS-7845-H3 servers exist.
Installation and Upgrade Information
•
For instructions on installing a new Cisco Unified CMBE server, see Overview of Mandatory Tasks
for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/cucmbe_task_list/9xcucmbetask
.html and the Installing Cisco Unified Communications Manager Business Edition 5000 Release
9.0(1) guide at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.
•
For instructions on upgrading a Cisco Unified CMBE server, see the “Software Upgrades” chapter
of the applicable version of the Cisco Unified Communications Operating System Administration
Guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.
Note that when upgrade files are available for download on Cisco.com, the files can be used to
upgrade Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified
Communications Manager Business Edition. The files can be downloaded from the Connection or
Cisco Unified CM downloads page. (For download instructions from the Connection downloads
page, see the “Downloading Software for an Upgrade to Cisco Unity Connection <Version>” section
of the applicable release notes at
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.)
Caution
•
If you are upgrading from Cisco Unified CMBE version 6.x or 7.x or 8.x and any languages
other than U.S. English (ENU) are currently installed and in use on the 6.x or 7.x or 8.x server,
you must install the language files for Connection 9.x after the Cisco Unified CMBE upgrade.
Otherwise, the Connection conversation will not function properly for users who are
configured to use non-ENU languages. For information on downloading and installing
languages, see the “Downloading Connection 9.x Language Files” and “Installing Connection
9.x Language Files” sections in the “Adding or Removing Cisco Unity Connection 9.x
Languages” chapter of the Reconfiguration and Upgrade Guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx.
html.
There is no supported migration path from Connection to Cisco Unified Communications Manager
Business Edition (CMBE). If you want to migrate from Connection to Cisco Unified CMBE, you
must reinstall all software, and recreate all system and user data.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
3
Related Documentation
Significant Changes to Connection Upgrade Process Result in New
Requirements
The upgrade process from earlier versions of Connection to version 9.0 is significantly different from
previous upgrades.
In addition, the following requirements have been added:
Caution
•
You must download and install a Cisco Options Package before you upgrade to Connection 9.0.
•
You must attach a 128-GB USB drive to the Connection server if you are upgrading a Cisco MCS
7825-H3 server, the equivalent HP DL320G5, or a Cisco MCS 7828-H3 server (for Cisco Unified
Communications Manager Business Edition). This is because the upgrade converts these servers
from hardware RAID to software RAID, and the hard disks are reformatted. The USB drive is
required so Connection data and voice messages are not lost during the upgrade.
The upgrade process has changed significantly from earlier versions of Connection. To successfully
upgrade to Connection 9.0, you must refer to the applicable upgrade chapter in the Reconfiguration and
Upgrade Guide for Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx.html.
Related Documentation
You can view documentation that supports this release of Unified CM at
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
For information about the Cisco Intercompany Media Engine server, see the Release Notes for Cisco
Intercompany Media Engine Release 9.0(1) at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/9_0_1/rel_notes/ime-rel_notes-901.html.
Limitations and Restrictions
A list of compatible software releases represents a major deliverable of Unified CM System testing. The
recommendations, which are not exclusive, represent an addition to interoperability recommendations
for each individual voice application or voice infrastructure product.
For a list of software and firmware versions of IP telephony components and contact center components
that were tested for interoperability with Unified CM 9.0(1) as part of Cisco Unified Communications
System Release 9.x testing, see the following web page:
http://www.cisco.com/go/unified-techinfo
Note
Be aware that the release of Cisco IP telephony products does not always coincide with Unified CM
releases. If a product does not meet the compatibility testing requirements with Unified CM, you need
to wait until a compatible version of the product becomes available before you can upgrade to Unified
CM Release 9.0(1). For the most current compatibility combinations and defects that are associated with
other Unified CM products, refer to the documentation that is associated with those products.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
4
Important Notes
Important Notes
For information on important information that may have been unavailable upon the initial release of
documentation that supports Unified CM 9.0(1), see the Unified CM 9.0(1) Release Notes at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html
Caveats
For information on how to obtain the latest resolved caveat information and descriptions of open caveats
of severity levels 1, 2, and 3 in Unified CM 9.0(1), see the Unified CM 9.0(1) Release Notes at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html.
Documentation Updates
Omissions
This section lists new and additional information that is not included in the current documentation for
Cisco Unified Communications Manager Business Edition. The new and additional information will be
incorporated in a future documentation release, or as otherwise noted.
Changing the Name of a Cisco Unified CMBE Server
1.
Note
If you created and installed an SSL certificate on the server that you are renaming: Create a new
certificate signing request, and get a new signed certificate before you begin to rename the server.
If you do not get a new signed certificate before you rename the server, when you use web
applications to access the Cisco Unified CMBE server, a security alert displays and explains that
there is a problem with the security certificate.
a. Use the CLI command set web-security to assign an alternate host name to the server that you
are renaming. See the set web-security command in the Command Line Interface Reference
Guide for Cisco Unified Communications Solutions Release 9.0(1) at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/9_0_1/CUCM_BK_C3A58B
83_00_cucm-cli-reference-guide-90.html.
b. Create a certificate signing request. Then download the certificate signing request to the server
on which you installed Microsoft Certificate Services or another application that issues
certificates, or download the request to a server that you can use to send the certificate signing
request to an external certification authority (CA). Do the “To Create and Download a
Certificate Signing Request” procedure in the “Securing Connection Administration,
Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection 9.x” section in the
“Using SSL to Secure Client/Server Connections in Cisco Unity Connection 9.x” chapter of the
Security Guide for Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/security/guide/9xcucsecx.ht
ml.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
5
Documentation Updates
c. If you are using Microsoft Certificate Services to export the root certificate and issue the server
certificate, do the procedure in the “Exporting the Root Certificate and Issuing the Server
Certificate (Microsoft Certificate Services Only)” section in the “Using SSL to Secure
Client/Server Connections in Cisco Unity Connection 9.x” chapter of the Security Guide for
Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/security/guide/9xcucsecx.ht
ml.
If you are using another application to issue the certificate, see the documentation for the
application for information on issuing certificates.
If you are using an external CA to issue the certificate, send the certificate signing request to
the external CA. When the external CA returns the certificate, continue with Task 2.
2.
Rename the server. See the “To Rename a Cisco Unified CMBE 9.x Server” procedure on page 7.
3.
If you created and installed an SSL certificate on the server that you are renaming: Upload the root
certificate and the server certificate to the Connection server. Do the “To Upload the Root and Server
Certificates to the Cisco Unity Connection Server” procedure in the “Securing
Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection
9.x” section in the “Using SSL to Secure Client/Server Connections in Cisco Unity Connection 9.x”
chapter of the Security Guide for Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/security/guide/9xcucsecx.html.
4.
If you created and installed an SSL certificate on the server that you are renaming: Restart the
Connection IMAP Server service so that Connection and the IMAP email clients use the new SSL
certificates. Do the “To Restart the Connection IMAP Server Service” procedure in the “Securing
Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection
9.x” section in the “Using SSL to Secure Client/Server Connections in Cisco Unity Connection 9.x”
chapter of the Security Guide for Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/security/guide/9xcucsecx.html.
5.
If you are using Cisco Unified CM cluster security mode: Update the CTL file, then restart the
server.
For information on updating the CTL file, see the Cisco Unified Communications Manager Security
Guide Release 9.0(1) at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/security/9_0_1/secugd/CUCM_BK_CCB
00C40_00_cucm-security-guide-90.html.
Note
Cluster security mode also configures the security capability for a standalone server.
6.
In Cisco Unified Reporting, generate the Unified CM Database Status report, and check for any
errors or warnings in the report.
7.
Reconfigure the netdump server and clients by using the utils netdump CLI commands. For more
information, see the Command Line Interface Reference Guide for Cisco Unified Communications
Solutions Release 9.0(1) at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/9_0_1/CUCM_BK_C3A58B83_0
0_cucm-cli-reference-guide-90.html.
8.
Run a manual DRS backup. For more information, see the Disaster Recovery System Administration
Guide for Release 9.0(1) - Business Edition at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/9_0_1/CUCM_BK_D6C9694F_00_d
isaster-recovery-system-cucm-90.html.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
6
Documentation Updates
Note
9.
You must run a manual DRS backup after you change the name of the server because you cannot
restore a server with a DRS file that contains a different host name. The post-change DRS file
will include the new host name.
Update all relevant IP phone URL parameters.
10. In Cisco Unified Communications Manager Administration under System > Enterprise
Parameters, update all relevant IP phone services.
11. Update IPSec tunnels that terminate to the Cisco Unified Communications Manager.
12. Update the DHCP server that runs on Cisco Unified Communications Manager.
13. Check and make any required configuration changes to other Cisco Unified Communications
components, including the following components:
Note
Consult the documentation for your product to determine how to make any required
configuration changes.
– SIP/H.323 trunks
– IOS Gatekeepers
– Cisco Unified MeetingPlace
– Cisco Unified MeetingPlace Express
– Cisco Unified Contact Center Enterprise
– Cisco Unified Contact Center Express
– DHCP Scopes for IP phones
– SFTP servers that are used for Cisco Unified Communications Manager trace collection, CDR
export, or as a DRS backup destination
– IOS hardware resources (conference bridge, media termination point, transcoder, RSVP agent)
that are registered with Cisco Unified Communications Manager
– IPVC video MCUs that are registered or integrated with Cisco Unified Communications
Manager
– Cisco Emergency Responder
– Cisco Unified Application Environment
– Cisco Unified Presence
– Cisco Unified Personal Communicator
– Associated routers and gateways
To Rename a Cisco Unified CMBE 9.x Server
Step 1
On a DNS server, change the DNS record of the Cisco Unified CMBE server to the new host name.
Step 2
Confirm that the DNS change propagates to the server. Log on to the server by using an SSH application,
and run the CLI command utils network host <hostname>.
Do not proceed if the new host name does not resolve to the correct IP address.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
7
Documentation Updates
Step 3
Step 4
Step 5
Step 6
Optional: On the Cisco Unified CMBE server, change the SMTP domain in Cisco Unity Connection
Administration:
a.
Expand System Settings > SMTP Configuration, and click Server.
b.
Click Change SMTP Domain, and change the value of the SMTP Domain field.
c.
Click Save.
In Connection Administration, change the host name of the server:
a.
Expand System Settings, and click Cluster.
b.
Click Find to display a list of servers.
c.
Click the host name of the server that you want to rename.
d.
On the Server Configuration page, change the value of the Host Name/IP Address field to the new
name.
e.
Click Save.
In Cisco Unified Operating System Administration, change the host name of the server:
a.
From the Settings menu, click IP > Ethernet.
b.
Change the host name of the Cisco Unified CMBE server.
c.
Click Save. The server automatically restarts.
Log on to the server by using an SSH application, and run the CLI command utils system restart to
restart the server.
Unified CM BE5K Documentation Guide Changes
The following Cisco Unity Connection document listings have been removed from the Unified CM
BE5K Documentation Guide on cisco.com:
•
User Guide for the Cisco Unity Connection Messaging Inbox Web Tool Release 9.x
•
Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes
The following Cisco Unity Connection hyperlink has been updated in the Documentation Guide on
cisco.com:
•
Note
Cisco Unity Connection Voice Commands, Release 9.x
The Unified CM BE5K Documentation Guide is shipped as a print document with Unified CM BE5K.
Due to the preceding changes to document listings, the print version of the Documentation Guide differs
from the online version at cisco.com.
Hold Reversion Notification Interval for SCCP and SIP Phones (CSCsy57492)
The following content about theHold Reversion Notification Interval (HRNI) interaction between SCCP
and SIP phones was added to these guides after the online help was released:
•
Cisco Unified Communications Manager Administration Guide
•
Cisco Unified Communications Manager System Guide
•
Features and Services Guide for Cisco Unified Communications Manager
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
8
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server
Note
SCCP phones support a minimum Hold Reversion Notification Interval (HRNI) of 5 seconds, whereas
SIP phones support a minimum of 10 seconds. SCCP phones set for the minimum HRNI of 5 seconds
may experience a Hold Reversion Notification ring delay of 10 seconds when handling calls involving
SIP phones.
Changes to the Cisco Unified Communications Features and Services Guide
The structure of introductory topics were modified to remove duplication of hyperlinked subsection
topic lists. Modifications were also made to correct the format of some tables and tasks, and misapplied
cross-references to external documents were removed. These and other minor structural changes to
improve the format are noticeable between the online help and the pdf and HTML versions of the
document.
Overview of Mandatory Tasks for Setting Up a Cisco Unified
Communications Manager Business Edition 9.x Server
Note
When you install in a standalone configuration, the ELM server also gets installed on the same system.
Similarly, in a co-resident configuration, the ELM server gets installed with the 9.x and call manger on
the same system. The username and password for the ELM server is same as the username and password
of Cisco Unity Connection Administration.
Use the high-level task list in this chapter to set up the Cisco Unified Communications Manager
Business Edition (CMBE) 9.x server correctly. The tasks reference instructions in Installing Cisco
Unified Communications Manager Business Edition (CMBE) and in other Cisco Unified CMBE and
Cisco Unity Connection documentation as noted. Follow the documentation for a successful installation.
The task list leads you through the complete installation of the Cisco Unified CMBE server—from
installing and configuring the server; to populating the server with user and call management data; to
setting up optional features, such as using IMAP clients to access voice messages; to backing up data.
The list is divided into eleven parts:
•
Part 1: Preparing to Add Administrators and Users, page 10
•
Part 2: Installing and Configuring Cisco Unified Communications Manager Business Edition,
page 10
•
Part 3: Downloading and Installing Cisco Unity Connection Language Files, page 10
•
Part 4: Setting Up Administrator Workstations, page 11
•
Part 5: Setting Up the Phone System Integration, page 11
•
Part 6: Populating the System with User and Call Management Data, page 11
•
Part 7: Configuring the System for Features, page 13
•
Part 8: Setting Up VPIM Networking, page 15
•
Part 9: Setting Up User Workstations, page 15
•
Part 10: Backing Up Cisco Unity Connection Data, page 16
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
9
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server
•
Part 11: Training, page 16
Some of the tasks apply only to specific situations, and are noted as such. If a task does not apply to your
situation, skip it.
Part 1: Preparing to Add Administrators and Users
1.
Determine the number and types of administrator accounts that you need, and the roles to assign to
the accounts. For Cisco Unity Connection Administration considerations, see the “Preparing to Add
User Accounts in Cisco Unity Connection 9.x” chapter of the User Moves, Adds, and Changes
Guide for Cisco Unity Connection in Cisco Unified CMBE at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx.htm
l.
2.
Familiarize yourself with the Connection concepts of user and administrator accounts, templates,
classes of service, and roles; then determine the features that you will enable specifically for
Connection users, and whether changes or new templates and classes of service are needed in
Cisco Unity Connection Administration. See the “Introduction to Cisco Unity Connection 9.x Users
and Contacts” and “Preparing to Add User Accounts in Cisco Unity Connection 9.x” chapters of the
User Moves, Adds and Changes Guide Release 9.x.
Part 2: Installing and Configuring Cisco Unified Communications Manager
Business Edition
3.
Verify system requirements for Connection. See System Requirements for Cisco Unity Connection
in Cisco Unified CMBE Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucmbesysreqs.
html.
4.
See the “System Configuration Overview” chapter of the Cisco Unified Communications Manager
System Guide for Cisco Unified Communications Manager Business Edition at
http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html. The chapter
presents an overall flow, or order, for configuring the components of your Cisco Unified
Communications network.
Note
In the table in the “Basic Configuration Flow” section, skip any steps related to Cisco Unity
Connection or the voice messaging system; you do those tasks later in this task list.
Part 3: Downloading and Installing Cisco Unity Connection Language Files
5.
If you are using languages other than English-United States: Download and install the additional
Connection language files. See the “Installing Additional Languages on the Cisco Unity Connection
9.x Server” chapter of the Installation Guide for Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/installation/guide/9xcucigx.html
.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
10
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server
6.
If you installed Japanese and you want Cisco Unity Connection Administration to be localized:
Download and install the Cisco Unified Communications Manager Japanese locale. See the “Locale
Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified
Communications Operating System Administration Guide at
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
7.
If you installed additional languages and you want the Cisco Personal Communications Assistant
to be localized: Download and install the corresponding Cisco Unified Communications Manager
locales. See the “Locale Installation” section in the “Software Upgrades” chapter of the Cisco
Unified Communications Operating System Administration Guide at
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
Part 4: Setting Up Administrator Workstations
8.
Configure the browser(s) on administrator workstations to access Cisco Unity Connection web
applications. See the “Configuring the Browser on an Administrator Workstation in Cisco Unity
Connection 9.x” chapter of the System Administration Guide for Cisco Unity Connection in Cisco
Unified CMBE at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx
.html.
9.
Download and install the Real-Time Monitoring Tool software on administrator workstations. See
the “Installing and Configuring Real-Time Monitoring Tool” chapter of the Cisco Unified Real-Time
Monitoring Tool Administration Guide at
http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.
Part 5: Setting Up the Phone System Integration
10. Set up the integration between Cisco Unity Connection and Cisco Unified Communications
Manager. See the Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity
Connection in Cisco Unified CMBE 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/integration/guide/cucmbe/cuc9x
intcucmbe.html.
11. Store all of the software that was shipped with Cisco Unified CMBE together in a location that is
safe and can be readily accessed.
Part 6: Populating the System with User and Call Management Data
You do many of the tasks in Part 6 by using Cisco Unity Connection Administration. (For information
on signing in to Connection Administration and on using it, see the “Accessing and Using Cisco Unity
Connection Administration in 9.x” chapter of the System Administration Guide.)
The tasks in Part 6 reference chapters in the following guides, as noted:
•
System Administration Guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx
.html.
•
User Moves, Adds, and Changes Guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx.htm
l.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
11
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server
12. Obtain and install Connection licenses. See the “
13. chapter of the System Administration Guide.
14. Familiarize yourself with the following Cisco Unity Connection concepts:
a. Call management. See the “Call Management Overview in Cisco Unity Connection 9.x” and
“Creating a Call Management Plan in Cisco Unity Connection 9.x” chapters of the System
Administration Guide.
b. The Connection conversation and the Custom Keypad Mapping tool, if you plan to use it. See
the “Cisco Unity Connection 9.x Conversation” and “Custom Keypad Mapping Tool in
Cisco Unity Connection 9.x” chapters of the System Administration Guide.
15. Develop a system plan:
a. Identify business and nonbusiness hours, and holidays. See the “Managing Schedules and
Holidays in Cisco Unity Connection 9.x” chapter of the System Administration Guide.
b. Map out a call management plan. See the “Creating a Call Management Plan in Cisco Unity
Connection 9.x” chapter of the System Administration Guide.
c. Review the default partition and search space, and determine whether new partitions and search
spaces are needed. See the “Managing Partitions and Search Spaces in Cisco Unity Connection
9.x” chapter of the System Administration Guide.
d. Review the default restriction tables, and determine whether changes or new tables are needed.
See the “Overview: Default Restriction Tables” section in the “Managing Restriction Tables in
Cisco Unity Connection 9.x” chapter of the System Administration Guide.
e. Review the default mailbox size quotas, and determine whether changes are needed. See the
“Specifying Mailbox Size Quotas” section in the “Controlling the Size of Mailboxes in
Cisco Unity Connection 9.x” chapter of the System Administration Guide.
f. Review the default message aging policy, and determine whether changes are needed. See the
“Changing the Message Aging Policy” section in the “Controlling the Size of Mailboxes in
Cisco Unity Connection 9.x” chapter of the System Administration Guide.
g. Review the default system distribution lists, and determine whether changes or new distribution
lists are needed. See the “Managing System Distribution Lists in Cisco Unity Connection 9.x”
chapter of the System Administration Guide.
16. If you are using the Custom Keypad Mapping tool: Edit the key mappings that are associated with
the custom keypad mapping conversations, as applicable. See the “Custom Keypad Mapping Tool
in Cisco Unity Connection 9.x” chapter of the System Administration Guide.
17. For the following defaults that you reviewed in Task 15., make changes or create new ones, as
applicable:
a. Schedules. See the “Managing Schedules and Holidays in Cisco Unity Connection 9.x” chapter
of the System Administration Guide.
b. Partitions and search spaces. See the “Managing Partitions and Search Spaces in Cisco Unity
Connection 9.x” chapter of the System Administration Guide.
c. Restriction tables. See the “Managing Restriction Tables in Cisco Unity Connection 9.x”
chapter of the System Administration Guide.
d. Classes of service. See the “Adding, Modifying, or Deleting a Class of Service in Cisco Unity
Connection 9.x” chapter of the User Moves, Adds, and Changes Guide.
e. User templates. See the “Adding, Modifying, or Deleting a User Template in Cisco Unity
Connection 9.x” chapter of the User Moves, Adds, and Changes Guide.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
12
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server
f. Mailbox size quotas. See the “Specifying Mailbox Size Quotas” section in the “Controlling the
Size of Mailboxes in Cisco Unity Connection 9.x” chapter of the System Administration Guide.
g. Message aging policy. See the “Changing the Message Aging Policy” section in the
“Controlling the Size of Mailboxes in Cisco Unity Connection 9.x” chapter of the System
Administration Guide.
h. System distribution lists. See the “Managing System Distribution Lists in Cisco Unity
Connection 9.x” chapter of the System Administration Guide.
18. Test the system configuration:
a. Add a Connection user account to use as a test account.
b. Use the phone to sign in to Connection as the test user, record a name, and set a phone password.
Hang up.
c. Call Connection and sign in as the test user again to confirm that the password, greeting, and
conversation version specified for the user are working properly. Confirm that the user inherited
the correct class of service by testing any applicable features by phone.
d. Sign in to the Cisco Personal Communications Assistant (PCA) as the test user. If you gave the
test user the required COS rights, confirm that you can browse from the Cisco PCA Home page
to the applicable web tools.
e. Make corrections to the system configuration as necessary.
19. If you have not already configured individual Connection administrator and user accounts in Cisco
Unified Communications Manager Administration, import multiple accounts by using the Import
Users tool in Connection Administration. See the “Creating Multiple Cisco Unity Connection 9.x
User Accounts from Cisco Unified Communications Manager Users” chapter of the User Moves,
Adds, and Changes Guide.
20. Add individual users to system distribution lists, as needed. See the “Managing System Distribution
List Members” section in the “Managing System Distribution Lists in Cisco Unity Connection 9.x”
chapter of the System Administration Guide.
21. Implement, then test the call management plan you mapped out in Task 15.b.:
a. Create call handlers. See the “Managing Call Handlers in Cisco Unity Connection 9.x” chapter
of the System Administration Guide.
b. Specify directory handler settings. See the “ManagingDirectory Handlers in Cisco Unity
Connection 9.x” chapter of the System Administration Guide.
c. Create interview handlers. See the “Managing Interview Handlers in Cisco Unity Connection
9.x” chapter of the System Administration Guide.
d. Set up call routing. See the “Managing Call Routing Tables in Cisco Unity Connection 9.x”
chapter of the System Administration Guide.
Part 7: Configuring the System for Features
Most tasks in Part 7 reference chapters in the following guides, as noted:
•
System Administration Guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx
.html.
•
Unified Messaging Guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/unified_messaging/guide/9xcuc
umgx.html.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
13
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server
•
User Moves, Adds, and Changes Guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx.htm
l.
22. If any users will use an IMAP email client to access or send Connection messages: Configure
settings for IMAP client access to the Connection server. See the “Configuring IMAP Settings in
Cisco Unity Connection 9.x” chapter of the System Administration Guide.
23. If any users will have access to the Connection web tools or will use an IMAP email client to access
or send Connection messages: If you have not done so already as part of Task 22., secure Cisco PCA
and IMAP access to Connection. See the “Securing Cisco PCA and IMAP Email Client Access to
Cisco Unity Connection” section in the “Configuring SSL in Cisco Unity Connection 9.x” chapter
of the System Administration Guide.
24. If any users will be configured for unified messaging features: Configure unified messaging. See the
applicable chapters in the Unified Messaging Guide for Cisco Unity Connection. Unified messaging
features include:
•
Access to Exchange email by using text to speech (TTS).
•
Access to Exchange calendar and contacts.
•
Synchronization of Connection and Exchange mailboxes (single inbox).
•
Announcements of MeetingPlace meetings.
•
MeetingPlace scheduling and joining.
SpeechView transcription, also a component of unified messaging, is discussed in a later task.
25. If any users will have access to calendar information or to Exchange contacts: Configure the
integration. See the “Creating Calendar Integrations in Cisco Unity Connection 9.0” chapter of the
System Administration Guide.
26. If any users will use text to speech to access their Exchange email messages: Configure access to
Exchange. See the “Configuring Text-to-Speech Access to Exchange Emails in Cisco Unity
Connection 9.0” chapter of the System Administration Guide.
27. If any users will have access to the SpeechView voice message transcription feature: Configure the
transcription service. See the “Configuring Transcription (SpeechView) in Cisco Unity Connection
9.x” chapter of the System Administration Guide.
28. If any users will be using HTML, SMTP, or SMS message notification devices: Enable the system to
send SMTP or SMS notification messages. See the “Setting Up HTML, SMTP, and SMS (SMPP)
Message Notifications in Cisco Unity Connection 9.x” chapter of the System Administration Guide.
29. If any users will have access to their Connection voice messages through a Cisco Unified client
application: Configure the applicable client:
•
For Cisco Unified Personal Communicator, see the “Access to Voice Messages from the Cisco
Unified Personal Communicator” section in the “Setting Up Features and Functionality That
Are Controlled by Class of Service in Cisco Unity Connection 9.x” chapter of the User Moves,
Adds, and Changes Guide.
•
For Cisco Unified Mobile Communicator, see the “Creating a Cisco Unified Mobility
Advantage Integration with Cisco Unity Connection 9.x” chapter of the System Administration
Guide.
•
For Cisco Unified Messaging with IBM Lotus Sametime, see the applicable Release Notes for
Cisco Unified Messaging with IBM Lotus Sametime at
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
14
Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 9.x Server
30. If any users will have access to faxes: Configure the Cisco Fax Server integration. See the “Creating
a Cisco Fax Server Integration with Cisco Unity Connection 9.x” chapter of the System
Administration Guide.
31. If any administrators or users will have access to the Cisco Unity Connection Broadcast Message
Administrator: Set it up. See the “Setting Up Broadcast Messaging in Cisco Unity Connection 9.x”
chapter of the System Administration Guide.
32. If any administrators or users will need access to the Cisco Unity Greetings Administrator to
manage greetings over the phone: Set it up. See the “Setting Up the Cisco Unity Greetings
Administrator” section in the “Managing Recorded Greetings and Recorded Names in Cisco Unity
Connection 9.x” chapter of the System Administration Guide.
33. For any additional features and functionality that you have not yet provided, customize individual
user account settings as needed. See the “Setting Up Features and Functionality That Are Controlled
by User Account Settings in Cisco Unity Connection 9.x” and “Setting Up Features and
Functionality That Are Controlled by Class of Service in Cisco Unity Connection 9.x” chapters of
the User Moves, Adds, and Changes Guide.
Part 8: Setting Up VPIM Networking
34. Set up VPIM Networking, if applicable. See the “Using VPIM Networking in Cisco Unity
Connection 9.x” chapter of the Networking Guide for Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/networking/guide/9xcucnetx.ht
ml.
Part 9: Setting Up User Workstations
Most tasks in Part 9 reference chapters in the User Workstation Setup Guide for Cisco Unity Connection
in Cisco Unified CMBE at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_setup/guide/9xcucuwsx.html,
except where noted.
35. Set up access to the Cisco PCA. See the “Setting Up Access to the Cisco Personal Communications
Assistant in Cisco Unity Connection 9.x” chapter.
36. Set up Media Master playback and recording devices. See the “Setting Up Playback and Recording
Devices for the Media Master in Cisco Unity Connection 9.x” chapter.
37. Set up ViewMail for Outlook. See the applicable documentation:
•
For Cisco ViewMail for Microsoft Outlook 8.5 and later, see the applicable Release Notes for
Cisco ViewMail for Microsoft Outlook at
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
•
For Cisco Unity Connection ViewMail for Microsoft Outlook 8.0, see the “Setting Up
ViewMail for Outlook in Cisco Unity Connection 9.x” section in the “Configuring an Email
Account to Access Cisco Unity Connection 9.x Voice Messages”chapter of the User
Workstation Setup Guide.
38. Set up Cisco Unity Connection ViewMail for IBM Lotus Notes. See the applicable Release Notes
for Cisco Unity Connection ViewMail for IBM Lotus Notes at
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
39. Set up the email client to view images in the HTML-based email notifications. See the "Configuring
Cisco Unity Connection 9.x for HTML-based Message Notification" section.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
15
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
40. Set up the access to Cisco Unity Connection Mini Web Inbox. See the “Configuring Cisco Unity
Connection 9.x for Cisco Unity Connection Mini Web Inbox” section.
41. Set up IMAP email accounts to access Connection voice messages. See the “Configuring an Email
Account to Access Cisco Unity Connection 9.x Voice Messages”chapter.
42. Confirm that users are able to access and use the Connection features that have been enabled for
them.
Part 10: Backing Up Cisco Unity Connection Data
43. See the Disaster Recovery System Administration Guide at
http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.
Note
Third-party backup applications are not supported.
Part 11: Training
44. Train users, operators, and support desk personnel to use the Connection features in Cisco
Unified CMBE. See the “User Orientation in Cisco Unity Connection 9.x” and “Operator and
Support Desk Orientation in Cisco Unity Connection 9.x” chapters of the User Workstation User
Setup Guide.
45.
. Set up the email client to view images in the HTML-based email notifications. See the
"Configuring Cisco Unity Connection 9.x for HTML-based Message Notification" section.
46. Set up the access to Cisco Unity Connection Mini Web Inbox. See the “Configuring Cisco Unity
Connection 9.x for Cisco Unity Connection Mini Web Inbox” section.
System Requirements for Cisco Unity Connection in Cisco
Unified CMBE Release 9.x
This section lists requirements for Cisco Unity Connection in a Cisco Unified Communications Manager
Business Edition (CMBE) version 9.x system. It contains the following sections:
•
Hardware Requirements, page 17
•
Software Requirements, page 18
•
Requirements for the Phone System Integration, page 21
•
Licensing Requirements, page 21
•
Requirements for Using Unified Messaging Features, page 21
•
Requirements for Using Voice-Recognition Features, page 26
•
Requirements for Using SpeechView Transcriptions, page 27
•
Requirements for Accessing the Connection Web Tools Through the Cisco PCA, page 27
•
Requirements for Accessing Voice Messages by Using the Cisco Unity Connection Web Inbox,
page 28
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
16
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Note
•
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM
Lotus Notes, page 28
•
Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for
Microsoft Outlook 8.0(1), page 29
•
Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5
and Later, page 29
•
Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client, page 29
•
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal
Communicator, page 30
•
Requirements for Accessing Connection Voice Messages by Using Cisco Mobile and Cisco Unified
Mobile Communicator, page 30
•
Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with
IBM Lotus Sametime, page 31
•
Requirements for Accessing Connection Voice Messages by Using Visual Voicemail, page 31
•
Requirements for Accessing Connection Voice Messages by Using RSS Readers, page 31
•
Requirements for Accessing Exchange Email Messages By Using Text to Speech, page 32
•
Requirements for Accessing Calendar Information for Meetings, page 32
•
Requirements for Accessing Exchange Contact Information, page 33
•
Requirements for Cisco Unity Connection Phone View, page 33
•
Requirements for a Cisco Fax Server Integration, page 33
•
Requirements for Using Single Sign-On Feature, page 33
•
Requirements for VPIM Networking, page 34
•
Requirements for Using a Provisioning Application, page 35
•
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 9.x Server, page 35
•
Available Languages for Cisco Unity Connection 9.x Components, page 36
•
Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 9.x, page 38
Content that references “Cisco Unified Communications Manager Business Edition” and “Cisco
Unified CMBE” applies to both Business Edition versions 9.0 and earlier, and to Business Edition 5000
versions 9.x. The references do not apply to Business Edition 6000; instead, see System Requirements
for Cisco Unity Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html.
Hardware Requirements
A server that meets Cisco Unified Communications Manager Business Edition specifications. See Cisco
<Model Number> Unified Communications Manager Business Edition Appliance documents at
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
17
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Supported Optional Hardware
The following optional hardware is supported for use with Cisco Unity Connection in Cisco Unified CMBE 9.x:
•
HP StorageWorks DAT 72 USB Tape Drive, for backup
•
HP StorageWorks Ultrium 448 Tape Drive, for backup
Software Requirements
This section contains the following information:
•
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server, page 18
•
Software Requirements—Administrator Workstations, page 18
•
Software Requirements—User Workstations, page 20
Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server
Cisco Unity Connection software and any required third-party software are installed by Cisco Unity
Connection Setup.
Software Requirements—Administrator Workstations
•
To access Cisco Unity Connection web applications on the Cisco Unified CMBE server, the
operating system and web browser must be compatible with the version of Cisco Unified CMBE that
you are installing. Table 1 lists supported operating-system and browser combinations for the
Connection web applications.
Note
Table 1
Cisco Unified Communications Manager applications (for example, Cisco Unified CM
Administration) may support different browsers.
Supported Operating Systems and Browsers on Administrator Workstations for
Connection in Cisco Unified CMBE 9.x
Operating System
on Administrator Workstation
Browser on Administrator Workstation
Microsoft Windows Vista
•
Microsoft Internet Explorer 7.0, 8.0 and 9.0(32 bit)
(32 bit and 64 bit)
•
Mozilla Firefox 3.6, 10
•
Google Chrome 12
•
Microsoft Internet Explorer 7.0 aand 8.0
•
Mozilla Firefox 3.6, 10.
•
Google Chrome 12
•
Mozilla Firefox 3.6, 10
•
Safari 5.1
Microsoft Windows XP
Mac OS X 10.4 and later
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
18
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Table 1
Note
Supported Operating Systems and Browsers on Administrator Workstations for
Connection in Cisco Unified CMBE 9.x (continued)
Operating System
on Administrator Workstation
Browser on Administrator Workstation
Red Hat Enterprise Linux
Mozilla Firefox 3.6, 10
Microsoft Windows 7
•
Microsoft Internet Explorer 7.0, 8.0 and 9.0
(32 and 64 bit)
•
Mozilla Firefox 3.6, 10
•
Google Chrome 12
•
Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection
Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported
for Google Chrome.
•
Microsoft Internet Explorer supports both the IPv4 and IPv6 addresses. However, the IPv6 address
works only when Connection platform is configured in Dual (IPv4/IPv6) mode. For more
information on Configuring IPv6 settings, see “Adding or Changing the IPv6 Addresses of Cisco
Unity Connection” chapter of Reconfiguration and Upgrade Guide for Cisco Unity Connection
guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.htm
l.
•
Cisco Unity Connection Administration (CUCA), Web Inbox and Cisco Personal Communications
Assistant (CPCA) support both the IPv4 and IPv6 addresses.
•
Table 2 lists software required for correct browser configuration.
Table 2
Software Required for Correct Browser Configuration on Administrator Workstations
for Connection in Cisco Unified CMBE 9.x
Browser
Required Software
Firefox
The following software, depending on the operating system:
•
With Mac OS X:
– Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6
(1.6.x) or later.
– Java Embedding Plugin for Mac OS X version 0.9.5 or later.1
•
With Linux:
– ALSA driver version 1.0.9 or later
– Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6
(1.6.x) or later.
•
Internet Explorer
With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime
Environment 6 (1.6.x) or later.
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
1. The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
19
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Note
Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection
Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported for
Google Chrome.
Software Requirements—User Workstations
•
The operating system and Internet browser(s) on user workstations must be compatible with the
version of Connection that you are installing, to allow users to access the Connection web tools
through the Cisco Personal Communications Assistant. See the Compatibility Matrix: Cisco Unity
Connection and the Software on User Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
•
If you are using Cisco Unity Connection ViewMail for Microsoft Outlook, the ViewMail version
must be compatible with the version of Connection that you are installing. See the Compatibility
Matrix: Cisco Unity Connection and the Software on User Workstations.
•
If you are using Cisco Unity Connection ViewMail for IBM Lotus Notes, the ViewMail version must
be compatible with the version of Connection that you are installing. See the Compatibility Matrix:
Cisco Unity Connection and the Software on User Workstations.
•
If you are using an IMAP email application to access Connection voice messages, the email
application must be compatible with the version of Connection that you are installing. See the
Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.
•
Table 3 lists software required for correct browser configuration, depending on the browser(s)
installed on the user workstation.
Table 3
Software Required for Correct Browser Configuration on User Workstations for
Connection in Cisco Unified CMBE 9.x
Browser
Required Software
Firefox
The following software, depending on the operating system:
•
With Mac OS X:
– Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6
(1.6.x) or later.
– Java Embedding Plug-in for Mac OS X version 0.9.5 or later.1
•
With Linux:
– ALSA driver version 1.0.9 or later
– Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6
(1.6.x) or later.
•
With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime
Environment 6 (1.6.x) or later.
Internet Explorer
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
Safari
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.
1. The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
20
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Requirements for the Phone System Integration
Cisco Unity Connection supports an SCCP integration with Cisco Unified Communications Manager in
Cisco Unified CMBE that is installed on the same platform with Connection. No other phone system
integrations are supported.
Licensing Requirements
Cisco Unity Connection provides various license tags that allow you to use wide range of Connection
features. The following are the license tags supported by Connection:
•
CUC_BasicMessaging: Allows you to use the following Connection features:
– Synchronization of Connection and Exchange mailboxes (single inbox)
– Calendar information for meetings
– Exchange contact information
– Intrasite/intersite networking
– VPIM networking
– Personal call transfer rules
– Users with Connection mailboxes
– Users with IMAP or Single Inbox access to voice messages
– Recording length
– Phone interface (TUI)
– Cisco Unity Connection Messaging Inbox
– Cisco Unity Connection Web Inbox
– Cisco Unity Connection ViewMail for Microsoft Outlook 8.0
– Cisco ViewMail for Microsoft Outlook 8.5
– IMAP email client
– Cisco Unified Personal Communicator
– Cisco Mobile and Cisco Unified Mobile Communicator
– Cisco Unified Messaging with IBM Lotus Sametime
– Visual Voicemail
– RSS readers
– Cisco Unity Connection Phone View
•
CUC_SpeechView: Allows you to use SpeechView standard transcription service.
•
CUC_SpeechViewPro: Allows you to use SpeechView professional transcription service.
•
CUC_SpeechConnectPort: Allows you to use Speech Connect, text-to speech, and voice-recognition
features-
Requirements for Using Unified Messaging Features
See the applicable section:
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
21
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
•
Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single
Inbox), page 22
•
Unified Messaging Requirements: SpeechView Transcriptions, page 24
•
Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech,
page 24
•
Unified Messaging Requirements: Accessing Calendar Information for Meetings, page 25
•
Unified Messaging Requirements: Accessing Exchange Contact Information, page 26
Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single
Inbox)
•
Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
– Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
– Exchange Server 2010 with Service Pack 1 (All editions are supported.)
– Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
To synchronize Connection and Exchange 2007 mailboxes, you must install Connection 8.5(1)
Service Update 1 (SU 1) or later.
– Exchange Server 2003 with Service Pack 2 (All editions are supported.)
To synchronize Connection and Exchange 2003 mailboxes, you must install Connection 8.5(1)
Service Update 1 (SU 1) or later.
Connection single inbox feature with Exchange 2003 requires WebDav interface to work
properly. If Form Based Authentication option is enabled, WebDav interface can break the
access to Exchange sever, therefore, it is not recommended to use single Inbox.
With Exchange 2003, Connection's Single Inbox feature requires WebDav interface to function
properly. Due to a limitation documented by Microsoft, 'Forms Based Authentication' may
disrupt WebDav and hence is not recommended to be used with Single Inbox feature.
Microsoft Business Productivity Online Suite (BPOS-Dedicated) is now supported in
Cisco Unity Connection 8.5(1) SU 1 .You can configure Connection to synchronize voice
messages in Connection user's mailbox with the user's Exchange mailbox configured on
Microsoft Business Productivity Online Suite (BPOS-Dedicated) environments. For more
information on Connection's integration with Microsoft BPOS Dedicated environments, see the
“Cisco Unity Connection 9.x Overview” chapter of the Design Guide for Cisco Unity
Connection Release 9.x at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/design/guide/9xcucdgx.htm
l.
Note
For Design and System Requirement assistance to deploy Connection with BPOS-D, you need
to contact Cisco Unity Connection Business Unit (UCBU) by sending an email on
"[email protected]". TAC does not provide integration support until the Business Unit
(BU) has signed off on it.
Microsoft Office 365 is now supported with Cisco Unity Connection. It is a cloud hosted
collaboration solution provided by Microsoft. Using Microsoft Office 365, you can access
emails and calendars anywhere. For more information on Connection integration with Microsoft
Office-365, see the "Configuring Cisco Unity Connection and Microsoft Office-365 for Unified
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
22
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Messaging" chapter of the Unified Messaging Guide for Cisco Unity Connection at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/unified_messaging/guide/9x
cucumgx.html.
•
Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be
installed in any hardware virtualization environment supported by Microsoft. (Cisco does not
provide technical support for message-store servers or for DC/GCs.)
•
The Microsoft Exchange message store can be stored in any storage area network configuration
supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•
Exchange clusters are supported.
•
To access Exchange servers in more than one forest, you must create at least one unified messaging
service for each forest. Connection supports a maximum of 20 unified messaging services per
Connection server.
•
Depending on the number of voice messaging ports on each Connection server, the path of
connectivity must have the following guaranteed bandwidth with no steady-state congestion:
– For 50 voice messaging ports on each server—7 Mbps
– For 100 voice messaging ports on each server—14 Mbps
– For 150 voice messaging ports on each server—21 Mbps
– For 200 voice messaging ports on each server—28 Mbps
– For 250 voice messaging ports on each server—35 Mbps
The bandwidth numbers above are intended as guidelines to ensure proper operation of mailbox
synchronization. Additional conditions such as network congestion, CPU utilization, and message
size may contribute to lower throughput than expected. Call-control and call-quality requirements
are in addition to the guidelines above and should be calculated by using the bandwidth
recommendations in the applicable Cisco Unified Communications SRND at
http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/ns818/landing_uc_mgr.html.
•
The default Connection configuration is sufficient for a maximum of 2000 users and 80 milliseconds
of round-trip latency between Connection and Exchange servers. For more than 2000 users and/or
more than 80 milliseconds of latency, you can change the default configuration. For more
information, see the “ Latency” section in the “Single Inbox in Cisco Unity Connection 9.x” chapter
of the Design Guide for Cisco Unity Connection Release 9.x. at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/design/guide/9xcucdgx.html.
•
Users must have Advanced Voicemail User licenses.
•
Users must be assigned to a class of service that is enabled for using single inbox.
•
For each user configured for single inbox, an email client that is configured to access the user’s
Exchange mailbox. For full single-inbox functionality, we recommend that you use Microsoft
Outlook and install Cisco ViewMail for Microsoft Outlook. ViewMail for Outlook is required to:
– Review secure Connection voice messages by using Outlook.
– Compose, reply to, or forward synchronized voice messages by using Outlook.
Other email clients can be used to access Connection voice messages in Exchange, but users will
not have the functionality provided by ViewMail for Outlook.
For information on Connection support for Outlook, see the “Requirements for Accessing Voice
Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later” section on page 29.
•
For users who are configured for single inbox and SpeechView transcriptions, the message in
Exchange is not updated with the transcribed text. You can configure Connection to send a
notification message that contains the transcription.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
23
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
•
When message expiration and single inbox are configured, the .wav file is not deleted from the
message in Exchange. Voice messages in Connection are still removed from user mailboxes and are
replaced with a recording that tells the user “This message is expired.”
The synchronization of voice messages in Connection and Exchange Mailboxes for single inbox (SIB)
users supports both the IPv4 and IPv6 addresses.
Note
Single Inbox over IPv6 is supported only for Exchange 2007 and Exchange 2010.
Unified Messaging Requirements: SpeechView Transcriptions
The SpeechView feature—which provides transcriptions of voice messages—is supported with
Cisco Unity Connection.
•
Users must have SpeechView User licenses.
•
Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice
messages.
For Connection 9.0 requirements, see the “Requirements for Using SpeechView Transcriptions” section
on page 27.
Note
In Cisco Unity Connection, you need to install different licenses for both standard and
professional SpeechView transcription service.
Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech
•
Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
– Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
– Exchange Server 2010 with Service Pack 1 (All editions are supported.)
– Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
– Exchange Server 2003 with Service Pack 2 (All editions are supported.)
Microsoft Business Productivity Online Suite is not supported.
•
Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be
installed in any hardware virtualization environment supported by Microsoft. (Cisco does not
provide technical support for message-store servers or for DC/GCs.)
•
The Microsoft Exchange message store can be stored in any storage area network configuration
supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•
Exchange clusters are supported.
•
To access Exchange servers in more than one forest, you must create at least one unified messaging
service for each forest. Connection supports a maximum of 20 unified messaging services per
Connection server.
•
Microsoft Office 365 emails configured with Connection are supported.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
24
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Note
Text-to-speech over Exchange 2007 and 2010 supports both the IPv4 and IPv6 addresses. However, the
IPv6 address works only when Connection platform is configured in Dual (IPv4/IPv6) mode. For more
information on Configuring IPv6 settings, see Adding or Changing the IPv6 Addresses of Cisco Unity
Connection chapter of Reconfiguration and Upgrade Guide for Cisco Unity Connection guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
•
Users must have Advanced Voicemail User licenses.
For Connection 9.0 requirements, see the “Requirements for Accessing Exchange Email Messages By
Using Text to Speech” section on page 32.
Unified Messaging Requirements: Accessing Calendar Information for Meetings
Cisco Unity Connection integrated with a supported application for calendar information:
Note
•
Users must have Advanced Voicemail User licenses.
•
Cisco Unified MeetingPlace 8.0. Other versions of MeetingPlace are not supported, and Cisco
Unified MeetingPlace Express is not supported.
A Connection user configured with Microsoft Exchange calendars cannot configure Cisco Unified
MeetingPlace at the same time.
•
When accessing Exchange calendars, Cisco Unity Connection integrated with a supported version
of Microsoft Exchange Server:
– Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
– Exchange Server 2010 with Service Pack 1 (All editions are supported.)
– Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
– Exchange Server 2003 with Service Pack 2 (All editions are supported.)
Microsoft Business Productivity Online Suite is not supported.
Note
•
Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be
installed in any hardware virtualization environment supported by Microsoft. (Cisco does not
provide technical support for message-store servers or for DC/GCs.)
•
The Microsoft Exchange message store can be stored in any storage area network configuration
supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•
Exchange clusters are supported.
•
To access Exchange servers in more than one forest, you must create at least one unified messaging
service for each forest. Connection supports a maximum of 20 unified messaging services per
Connection server.
•
Microsoft Office 365 calendars configured with Connection are supported.
Accessing Exchange 2007/2010 calendars is supported both with the IPv4 and IPv6 addresses. However,
the IPv6 address works only when Connection platform is configured in Dual (IPv4/IPv6) mode. For
more information on Configuring IPv6 settings, see Adding or Changing the IPv6 Addresses of
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
25
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Cisco Unity Connection chapter of Reconfiguration and Upgrade Guide for Cisco Unity Connection
guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
For Connection 9.0 requirements, see the “Requirements for Accessing Calendar Information for
Meetings” section on page 32.
Unified Messaging Requirements: Accessing Exchange Contact Information
Exchange contacts can be imported into Cisco Unity Connection, allowing users to place outgoing calls
by using voice commands and to create personal call transfer rules based on the contact information.
•
Users must have Advanced Voicemail User licenses.
•
Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
– Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)
– Exchange Server 2010 with Service Pack 1 (All editions are supported.)
– Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)
– Exchange Server 2003 with Service Pack 2 (All editions are supported.)
Microsoft Business Productivity Online Suite is not supported.
Note
•
Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be
installed in any hardware virtualization environment supported by Microsoft. (Cisco does not
provide technical support for message-store servers or for DC/GCs.)
•
The Microsoft Exchange message store can be stored in any storage area network configuration
supported by Microsoft. (Cisco does not provide technical support for message-store servers.)
•
Exchange clusters are supported.
•
To access Exchange servers in more than one forest, you must create at least one unified messaging
service for each forest. Connection supports a maximum of 20 unified messaging services per
Connection server.
•
Microsoft Office 365 contacts configured with Connection are supported.
Accessing Exchange 2007/2010 contacts is supported both with the IPv4 and IPv6 addresses. However,
the IPv6 address works only when Connection platform is configured in Dual (IPv4/IPv6) mode. For
more information on Configuring IPv6 settings, see Adding or Changing the IPv6 Addresses of
Cisco Unity Connection chapter of Reconfiguration and Upgrade Guide for Cisco Unity Connection
guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
For Connection 9.0 requirements, see the “Requirements for Accessing Exchange Contact Information”
section on page 33.
Requirements for Using Voice-Recognition Features
•
Users must have Advanced Voicemail User licenses.
•
Users must be assigned to a class of service enabled for using voice recognition.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
26
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
•
Note
Phone systems must be configured to send calls to Connection in any of the supported audio codecs
except G729a. The G.729a audio codec is not supported with the voice-recognition features.
Remote Message Monitor is only supported if all end points (incoming, Unity, and outgoing) are
using the same codec.
Requirements for Using SpeechView Transcriptions
The SpeechView feature—which provides transcriptions of voice messages—is supported with
Cisco Unity Connection.
•
Users must have SpeechView User licenses.
•
Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice
messages.
For Connection 9.x requirements, see the “Unified Messaging Requirements: SpeechView
Transcriptions” section on page 24.
Requirements for Accessing the Connection Web Tools Through the Cisco PCA
Messaging Assistant web tool
•
Users must be assigned to a class of service enabled for using the Messaging Assistant.
•
A supported operating system and web browser(s) on user workstations. See Compatibility Matrix:
Cisco Unity Connection and the Software on User Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
Messaging Inbox web tool
•
Users must be assigned to a class of service enabled for using the Messaging Inbox and RSS feeds.
•
A supported operating system and web browser(s) on user workstations. See Compatibility Matrix:
Cisco Unity Connection and the Software on User Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
Personal Call Transfer Rules web tool
•
Cisco Unity Connection must be integrated with a supported version of the Cisco Unified
Communications Manager phone system. (Cisco Unified Communications Manager Express is not
supported.)
•
Users must be assigned to a class of service enabled for using the Personal Call Transfer Rules web
tool.
•
A supported operating system and web browser(s) on user workstations. See Compatibility Matrix:
Cisco Unity Connection and the Software on User Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
27
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Note
Cisco Unity Connection Administration (CUCA), Web Inbox and Cisco Personal Communications
Assistant (CPCA) support both the IPv4 and IPv6 addresses. However, the IPv6 address works only
when Connection platform is configured in Dual (IPv4/IPv6) mode. For more information on
Configuring IPv6 settings, see Adding or Changing the IPv6 Addresses of Cisco Unity Connection
chapter of Reconfiguration and Upgrade Guide for Cisco Unity Connection guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
Requirements for Accessing Voice Messages by Using the Cisco Unity
Connection Web Inbox
Note
•
Users must have Inbox User licenses.
•
Users must be assigned to a class of service enabled for using the Web Inbox and RSS feeds.
•
Adobe Flash Player version 10 or later on user workstations.
•
QuickTime version 7 or later on user workstations.
•
A supported operating system and web browser(s) on user workstations. See Compatibility Matrix:
Cisco Unity Connection and the Software on User Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
Web Inbox supports both the IPv4 and IPv6 addresses. However, the IPv6 address works only when
Connection platform is configured in Dual (IPv4/IPv6) mode. For more information on Configuring
IPv6 settings, see Adding or Changing the IPv6 Addresses of Cisco Unity Connection chapter of
Reconfiguration and Upgrade Guide for Cisco Unity Connection guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
Requirements for Accessing Voice Messages by Using Cisco Unity Connection
ViewMail for IBM Lotus Notes
•
A ViewMail for Lotus Notes license installed on the Cisco Unity Connection server. (Without the
license on the server, ViewMail for Notes installed on user workstations provides all features and
functionality for 30 days in demo mode, and then stops.)
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using
an IMAP client.
•
Users must have email accounts in Notes configured to access Connection voice messages.
•
A ViewMail for Notes version supported for use with the Notes version and operating system on
user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User
Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
For workstation and other software-related requirements, and for installation and upgrade information,
see Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes at
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
28
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Requirements for Accessing Voice Messages by Using Cisco Unity Connection
ViewMail for Microsoft Outlook 8.0(1)
•
Users must have Advanced Voicemail User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using
an IMAP client.
•
Users must have email accounts in Outlook configured to access Connection voice messages.
•
A ViewMail for Outlook version supported for use with the Outlook version and operating system
on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User
Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
For workstation and other software-related requirements, and for installation and upgrade information,
see Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 8.0(1) at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/release/notes/801cucvmorn.html.
Requirements for Accessing Voice Messages by Using Cisco ViewMail for
Microsoft Outlook 8.5 and Later
•
Users must have Advanced Voicemail User licenses.
•
IMAP users only: Users must be assigned to a class of service that is enabled for accessing voice
messages by using an IMAP client.
•
IMAP users only: Users must have email accounts in Outlook configured to access Connection voice
messages.
•
Single-inbox users only: Users must have Exchange email accounts in Outlook pointing to their
Exchange mailboxes.
•
Cisco Unity users only: Users must have email accounts in Outlook configured to access
Cisco Unity voice messages.
•
A ViewMail for Outlook version supported for use with the Outlook version and operating system
on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User
Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
For workstation and other software-related requirements, and for installation and upgrade information,
see Release Notes for Cisco ViewMail for Microsoft Outlook at
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Requirements for Accessing Connection Voice Messages by Using an IMAP
Email Client
•
Users must have Advanced Voicemail User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using
an IMAP client.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
29
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Note
•
A supported IMAP email client on user workstations. See Compatibility Matrix: Cisco Unity
Connection and the Software on User Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
•
Sound card, speakers, and media player on user workstations.
The IMAP clients support both the IPv4 and IPv6 addresses. However, the IPv6 address works only when
Connection platform is configured in Dual (IPv4/IPv6) mode. For more information on Configuring
IPv6 settings, see Adding or Changing the IPv6 Addresses of Cisco Unity Connection chapter of
Reconfiguration and Upgrade Guide for Cisco Unity Connection guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
Requirements for Accessing Connection Voice Messages by Using Cisco
Unified Personal Communicator
•
Users must have Advanced Voicemail User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using a
unified client.
•
A supported version of Cisco Unified Personal Communicator on user workstations. See
Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.
html.
For workstation, system, and other software-related requirements, see the applicable Release Notes for
Cisco Unified Personal Communicator at
http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html.
Cisco Unified Personal Communicator 8.x and 7.x support secure messaging with Cisco Unity
Connection 9.x.
Cisco Unified Personal Communicator versions 8.0 and later support IMAP IDLE.
Requirements for Accessing Connection Voice Messages by Using Cisco
Mobile and Cisco Unified Mobile Communicator
•
Users must have Advanced Voicemail User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using
an IMAP client.
For a list of the mobile phones that Cisco Unified Mobile Communicator supports, see the applicable
release notes at http://cisco.com/en/US/products/ps7270/prod_release_notes_list.html.
Note
Cisco Unified Mobility Advantage does not support IMAP IDLE. As a result, each active instance of
Cisco Mobile or Cisco Unified Mobile Communicator that is accessing Connection voice messages
counts as four simultaneous connections. For information on the maximum number of connections
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
30
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
supported on specific Connection servers, see the Cisco Unity Connection 9.x Supported Platforms List
at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html.
Requirements for Accessing Connection Voice Messages by Using Cisco
Unified Messaging with IBM Lotus Sametime
•
Users must have Advanced Voicemail User licenses.
•
Users must be assigned to a class of service that is enabled for accessing voice messages by using
an IMAP client.
•
A Cisco Unified Messaging with Lotus Sametime version supported for use with the operating
system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software
on User Workstations at http:/
/www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
•
Sound card, speakers, and media player.
For workstation and other software-related requirements, and for installation and upgrade information,
see the applicable Release Notes for Cisco Unified Messaging with IBM Lotus Sametime at
http://www.cisco.com/en/US/products/ps9830/prod_release_notes_list.html.
Cisco Unified Messaging with Lotus Sametime 8.x and 7.x support secure messaging with Cisco Unity
Connection 9.x.
Note
Cisco Unified Messaging with Lotus Sametime 8.x and 7.x support IMAP IDLE. However, Cisco
Unified Messaging with Lotus Sametime version 1.2(3) does not support IMAP IDLE. As a result, each
active instance of Cisco Unified Messaging with Lotus Sametime that is accessing Connection voice
messages counts as four simultaneous connections. For information on the maximum number of
connections supported on specific Connection servers, see the Cisco Unity Connection 9.x Supported
Platforms List at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html.
Requirements for Accessing Connection Voice Messages by Using Visual
Voicemail
•
Users must have Advanced Voicemail User licenses.
•
A supported Cisco Unified IP Phone model. (See the “Cisco Unified IP Phone Requirements”
section under “System Requirements” in the Release Notes for Visual Voicemail.)
For server and phone firmware requirements, and other information about using Visual Voicemail, see
the applicable Release Notes for Visual Voicemail at
http://www.cisco.com/en/US/products/ps9929/prod_release_notes_list.html.
Requirements for Accessing Connection Voice Messages by Using RSS
Readers
•
Users must have Advanced Voicemail User licenses.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
31
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
•
Note
Users must be assigned to a class of service enabled for using the Messaging Inbox and RSS feeds.
Sound card, speakers, and media player on user workstations.RSS feeds support both the IPv4 and IPv6
addresses. However, the IPv6 address works only when Connection platform is configured in Dual
(IPv4/IPv6) mode. For more information on Configuring IPv6 settings, see Adding or Changing the IPv6
Addresses of Cisco Unity Connection chapter of Reconfiguration and Upgrade Guide for Cisco Unity
Connection guide at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrug051.html.
Requirements for Accessing Exchange Email Messages By Using Text to
Speech
•
Users must have Advanced Voicemail User licenses.
•
Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:
– Exchange Server 2007 (All editions are supported.)
– Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
•
Exchange server(s) in a supported Windows domain configuration. Table 4 lists the supported
configurations.
Table 4
Supported Exchange and Windows Domain Configurations
Exchange Configuration
One server running
Exchange Server 2007
One server running
Exchange Server 2003
•
Supported Windows Domain Configurations
•
Exchange server is a Windows Server 2003 domain
controller/global catalog server.
•
Exchange server is a Windows Server 2003 member server.
•
Exchange server is a Windows Server 2003 domain
controller/global catalog server.
•
Exchange server is a Windows Server 2003 member server.
The Cisco Unity Connection server and the Exchange server(s) must be located in the same
local-area network.
For Connection 9.x requirements, see the “Unified Messaging Requirements: Accessing Exchange
Email Messages By Using Text to Speech” section on page 24.
Requirements for Accessing Calendar Information for Meetings
Cisco Unity Connection integrated with a supported application for calendar information:
•
Users must have Advanced Voicemail User licenses.
•
Cisco Unified MeetingPlace 8.0 and 7.0
•
Cisco Unified MeetingPlace Express 2.0
•
Microsoft Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
32
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
For Connection 9.x requirements, see the “Unified Messaging Requirements: Accessing Calendar
Information for Meetings” section on page 25.
Requirements for Accessing Exchange Contact Information
Exchange contacts can be imported into Cisco Unity Connection, allowing users to place outgoing calls
by using voice commands and to create personal call transfer rules based on the contact information.
•
Users must have Advanced Voicemail User licenses.
•
Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server is
required:
– Exchange Server 2007 (All editions are supported.)
– Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)
For Connection 9.x requirements, see the “Unified Messaging Requirements: Accessing Exchange
Contact Information” section on page 26.
Requirements for Cisco Unity Connection Phone View
•
Users must have Advanced Voicemail User licenses.
•
A supported Cisco Unified IP Phone model—with the supported Cisco Unified Communications
Manager version firmware installed—is required. The following IP Phone models are supported:
7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.
Requirements for a Cisco Fax Server Integration
•
Users must have Advanced Voicemail User licenses.
•
Cisco Fax Server version 9.x (available from Cisco until May 2011)
•
OpenText Fax Server, RightFax Edition, version 9.x and later.
•
Sagemcom Xmedius Fax SP version 6.5.5.
Requirements for Using Single Sign-On Feature
In case of a cluster, Cisco Unity Connection is required on each cluster of a server.
The single sign-on feature requires the following third-party applications:
•
Microsoft Windows Server 2003 with SP1/SP2 or Microsoft Windows Server 2008 with SP2 for
deploying Active Directory.
•
Microsoft Active Directory server (any version).
•
ForgeRock Open Access Manager (OpenAM) version 9.0.
•
Apache Tomcat 7.0.0
The single sign-on feature uses Active Directory and OpenAM in combination to provide single sign-on
access to client applications.
These third party products must meet the following configuration requirements:
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
33
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
•
Active Directory must be deployed in a Windows domain-based network configuration, not only as
an LDAP server.
•
The OpenAM server must be accessible by name on the network to all client systems, Connection
server, and the Active Directory server.
•
The OpenAM server can be installed on Microsoft Windows 2003 server or RedHat Enterprise
Linux (RHEL) server.
•
The Active Directory (Domain Controller) server, Windows clients, Cisco Unity Connection, and
•
OpenAM must be in the same domain.
•
DNS must be enabled in the domain.
•
The clocks of all the entities participating in single sign-on must be synchronized
See the third-party product documentation for more information about those products.
Single sign-on allows the end users to log in once and gain access to use the following Cisco Unity
Connection applications without signing on again:
•
Cisco Personal Communications Assistant
•
Web Inbox
•
Cisco Unity Connection Administration
•
Cisco Unity Connection Serviceability
To use single sign on for a browser-based client application, you must configure the web browser. The
following web browsers are supported:
•
Internet Explorer 6.x and later versions
•
Mozilla Firefox 3.x and later versions
Requirements for VPIM Networking
Cisco Unity Connection in Cisco Unified CMBE 9.x supports Voice Profile for Internet Mail (VPIM)
version 2, which allows the exchange of voice and text messages with other messaging systems.
VPIM Networking can be used to provide message networking between Connection in Cisco
Unified CMBE 9.x and the following messaging systems:
•
Users must have VPIM Networking licenses.
•
Cisco Unity Connection 9.x, 8.x, 7.x, and 2.x.
•
Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 9.x, 8.x, 7.x,
and 6.x.
•
Cisco Unity 8.x, 7.x, 5.x, and 4.x.
•
Cisco Unity Express 3.2(1) and later.
•
Cisco Unified Messaging Gateway 1.0(2) and later.
•
Third-party voice messaging systems that support the VPIM version 2 protocol, as defined in
Internet RFC 3801.
For information on using VPIM in Connection in Cisco Unified CMBE, see the “VPIM Networking in
Cisco Unity Connection 9.x” chapter of the Networking Guide for Cisco Unity Connection at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.htm
l.
Release Notes for Cisco Unified Communications Manager Business Edition 5000 Release 9.0(1)
34
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Requirements for Using a Provisioning Application
A supported provisioning application:
•
Unimax Second Nature version 6.8 B0 and later.
Any technical support or troubleshooting required on the provisioning software must be obtained from
the manufacturer. Cisco is responsible for providing technical support only on the Connection
application.
•
When deployed with the ESXi4.1, Cisco Unity Connection will support the VMware Boot from
SAN functionality. See
http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#ESXi_Support_
for_Messaging_and_Presence_Applications for more information.
•
Unity Connection 8.0(2) and later can be run on specification based hardware from Cisco, HP and
IBM. However, some restrictions are applied. See
http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support for more information.
•
The support for the Input/Output devices on the servers that are running Connection as a virtual
appliance has been enhanced to include FCoE and Cisco Converged Network adapters. See
http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support#IO_Devices for more
information.
•
Unity Connection 8.0(2) and later now support FC, FCOE, iSCSI, and NFS SAN environments with
some restrictions. See http://docwiki.cisco.com/wiki/Shared_Storage_Considerations for more
information.
•
For list of VMware features that are supported for Connection, see
http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#VMware_Featu
re_Support_for_Messaging_and_Presence_8.0.282.29_through_8.6.281.29.
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 9.x
Server
Table 5 lists the maximum numbers of certain objects that can be created on a Cisco Unified CMBE
server. For these objects, the limits apply regardless of the platform overlay in use by the server.
Limits for other objects that depend on the platform overlay are listed in the Cisco Unity Connection 9.x
Supported Platforms List at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html.
Table 5
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 9x
Server
Directory Object
Connection
Version 8.0 Limit
Connection
Version 8.5 Limit
Classes of service
3,000
3,000
Call handlers
2,500
2,500
Call routing rules
1,200
1,200
Mailbox stores
5
5
Search spaces
200
200
Partitions
200
200
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System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 9.x
Table 5
Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 9x
Server (continued)
Directory Object
Connection
Version 8.0 Limit
Connection
Version 8.5 Limit
User-defined contacts
2,500
2,500
VPIM locations
10
100
Available Languages for Cisco Unity Connection 9.x Components
Note
Languages are not licensed, and Connection 9.x does not enforce a limit on the number of languages you
can install and use. However, the more languages you install, the less hard-disk space is available for
storing voice messages. In the Cisco Unity Connection 9.x Supported Platforms List
(http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html
), information on the number of minutes of storage available on each server assumes that you have
installed no more than five languages.
This section lists the languages in which Connection components are available.
Cisco Personal Communications Assistant (PCA)
Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish,
Dutch-Netherlands, English-United States, Finnish, French-Canada, French-France, German, Greek,
Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil,
Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Personal Communications Assistant (PCA) Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands,
English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean,
Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection Administration
English-United States, Japanese
Cisco Unity Connection Administration Help
English-United States
Cisco Unity Connection ViewMail for IBM Lotus Notes
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands,
English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean,
Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain,
Swedish, Turkish
Cisco Unity Connection ViewMail for IBM Lotus Notes Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands,
English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean,
Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
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Cisco ViewMail for Microsoft Outlook 8.5
Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish,
Dutch-Netherlands, Finnish, French-Canada, French-France, German, Greek, Hebrew, Hungarian,
Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian,
Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection ViewMail for Microsoft Outlook 8.0
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands,
English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean,
Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain,
Swedish, Turkish
Cisco Unity Connection ViewMail for Microsoft Outlook 8.0 Help
Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands,
English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean,
Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection Web Inbox
Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands,
English-United States, Finnish, French-Canada, French-France, German, Greek, Hungarian, Italian,
Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin
America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection Web Inbox
Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands,
English-United States, Finnish, French-Canada, French-France, German, Greek, Hungarian, Italian,
Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin
America, Spanish-Spain, Swedish, Turkish
Cisco Unity Connection Mini Web Inbox
English-United States
Text-to-speech engine
Arabic-Saudi Arabia, Chinese-PRC, Catalan, Chinese-Hong Kong, Chinese-Taiwan, Czech, Danish,
Dutch-Netherlands, English-Australia, English-United States, English-United Kingdom, Finnish,
French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish,
Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish,
Turkish
Transcription service for Cisco SpeechView
English-Australia, English-United States, English-United Kingdom, French-Canada, French-France,
German, Italian, Portuguese-Brazil, Spanish-Latin America, Spanish-Spain
Voice-recognition engine
English-United States
Product documentation for administrators/installers
English-United States, Japanese
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Product documentation for end users
Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France,
German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain,
Swedish
Translated versions of the five Cisco Unity Connection user guides are available at
http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.
html.
Numeric and Alphabetic Codes for Supported Languages in Cisco Unity
Connection 9.x
Use the numeric codes in Table 6 when you are using the Bulk Administration Tool and a CSV file to
create or update users. Enter the applicable four- or five-digit numeric code in the Language column for
each user. For more information, see the “Using the Cisco Unity Connection 9.x Bulk Administration
Tool” appendix of the User Moves, Adds, and Changes Guide for Cisco Unity Connection at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx.html.
Use the alphabetic codes to interpret language-related log entries and error codes.
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Table 6
Codes for Languages Supported in Cisco Unity Connection
Language
Numeric Code
Alphabetic Code
Arabic-Saudi Arabia
1025
ARA
Catalan
1027
CAT
Chinese-Hong Kong
3076
ZHH
Chinese-PRC
2052
CHS
Chinese-Taiwan
1028
CHT
Czech
1029
CSY
Danish
1030
DAN
Dutch-Netherlands
1043
NLD
English-Australia
3081
ENA
English-United Kingdom
2057
ENG
English-United States
1033
ENU
English TTY/TDD-United States
33801
ENX
Finnish
1035
FIN
French-Canada
3084
FRC
French-France
1036
FRA
German
1031
DEU
Greek
1032
ELL
Hebrew
1037
HEB
Hungarian
1038
HUN
Italian
1040
ITA
Japanese
1041
JPN
Korean
1042
KOR
Norwegian
1044
NOR
Polish
1045
PLK
Portuguese-Brazil
1046
PTB
Portuguese-Europe
2070
PTG
Russian
1049
RUS
Spanish-Latin America
9226
ESO
Spanish-Spain
1034
ESP
Swedish
1053
SVE
Turkish
1055
TRK
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of
Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The
use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any
examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only.
Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
© 2012 Cisco Systems, Inc. All rights reserved.
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