OFF-CAMPUS
QUICKLINKS
STUDENTS
WEEKEND
CONTINUING
TUTORING
AVON WILLIAMS CAMPUS
Office of Student
Support Services
for Adult and
Distance Learners
ONLINE
ASSESSMENT
GRADES
DISTANCE LEARNING
SUPPORT
A V O N
W ILLI A M S
ACADEMIC
ACCELERATED
TENNESSEE
STATE UNIVERSITY
COUNSELING
ONLINE TUTORIALS
EDUCATION
EXCELLENCE
EVENINGS
TRANSFER STUDENTS
C A M PU S
GRADUATES
E-LEARN
RESOURCES
LIBRARIES
330 Tenth Avenue North | Third Floor, Suite 331 | Nashville, TN 37203 | 615-963-7001
www.tnstate.ed/atadistance/studentsupport.aspx • [email protected]
Student Support Services
for Adult and Distance
Learners
Counseling Services
The Office of Student Support Services for Adult and
Distance Learners, located on the Avon Williams Campus
(AWC), is the single point of access for enrollment and
other
student support services for
Operating Hours
adult and distance learners.
Monday - Thursday
In this office, students
8:00 a.m. - 7:00 p.m.
can seek help with
Friday
admissions, ­financial
8:00 a.m. - 6:00 p.m.
aid,
and
other
Saturday
academic
support
8:30 a.m. - 12:00 noon
services.
Personnel
Sunday
Closed
in the Student
AWC Third Floor,
Support Services
Suite 331
Office
help
students who have
been out of
school for a while or those who have
never attended college plot a successful course through the
University. The Student Support Services Office provides
pre-enrollment counseling to help prospective students
make decisions about entering/returning to college.
Contact the office at (615) 963-7001/(877) 881-0011,
or via e-mail at [email protected].
Career Development
The Career Development Center is dedicated to providing
all undergraduate and graduate Tennessee State University
students and recent alumni with the opportunity needed
to succeed in a competitive global environment. The office
is located in Room 304 of
the Floyd-Payne Campus
Center on the main
campus and it maintains
regular office hours on
the downtown Avon
Williams Campus. Feel
free to contact the office
at (615) 963-5981. View
the website: www.tnstate.
edu/careers. You may also follow them on Facebook and
Twitter. Hours: 8:00 a.m. - 4:30 p.m., Monday - Friday.
For information concerning the scheduled hours at AWC,
phone (615) 963-7001.
The Counseling Center offers services which assist students
in personal decision making and the development and
refinement of intrapersonal, interpersonal, and social
relations. Services related to vocational, educational, and
crisis management are also available to each student.
Professional counselors are ready to meet with students on
an individual or group basis. The University Counseling
Center is the first office a student should contact
when wishing to withdraw from the University. A
representative from the Counseling Center will be
available at the AWC on select evenings throughout the
semester. Contact personnel in the Office of Student
Support Services for Adult and Distance Learners for a
schedule.
evenings throughout the semester. Contact personnel
in the Office of Student Support Services for Adult and
Distance Learners for a schedule (615) 963-7001.
Contact the Office of Diversity and International Affairs
at (615) 963-5640.
Library Services
How to get started
Disabled Student Services
The Office of Disability Services seeks to ensure the
accessibility of programs and services to persons with
disabilities. In order to obtain services, the student must:
Contact the Avon Williams Campus Library at (615)
963-7188 or the Main Campus Library at (615)
963-5211 for additional information.
• Be admitted to TSU through the admissions office.
TSU Testing Center
• Provide documentation from a licensed professional.
• Complete registration form and have an intake
interview.
Students needing assistance can call (615) 963-7400 or the
Office of Student Support Services for Adult and Distance
Learners at (615) 963-7001. A representative from the
Office of Disability Services will be available at the AWC
on select evenings throughout the semester. Contact
personnel in the Office of Student Support Services for
Adult and Distance Learners for a schedule.
Diversity and International Affairs
The Office of Diversity and International Affairs
(ODIA) program at Tennessee State University provides
administrative assistance to all international students
in connection with their status in the United States and
their need for communications with the United States
Immigration Service. The office also provides planned
programming and special events. Students are assisted
with all official communications to their respective home
governments, including clearance for foreign currency
exchange. ODIA will be available at the AWC on select
Page 2
Avon Williams Campus
Online Tutoring: Anywhere, Anytime. (Mathematics,
Anatomy & Physiology, Biology, Chemistry, Physics,
Economics, Finance, Accounting, Statistics, Spanish,
Writing and other subject areas).
Available 24 hours a day / 7 days a week.
The Brown-Daniel Library
two physical locations the Main Campus and
the Avon Williams
Campus. For students
who study at offcampus sites and via
distance education,
virtual library services
are
available
by
accessing the web site
at www.tnstate.edu, and
clicking on “Library.”
Contact the Counseling Center at (615) 963-5611, or
the Crisis Hotline at (615) 255-Line (615) 255-5463,
or the Office of Student Support Services for Adult and
Distance Learners at (615) 963-7001.
Smarthinking
has
• Go to http://services.smarthinking.com
AWC Library
Operating Hours
Monday - Thursday
9:00 a.m. - 10:00 p.m.
Friday
9:00 a.m. - 8:00 p.m.
Saturday
9:00 a.m. - 5:00 p.m.
Sunday
1:00 p.m. - 5:00 p.m.
AWC First Floor
• Log in – Your username is your T-number and your
password is “changeme”. You can change your password
in the about Me section of your account once logged into
the system.
• Review the Smarthinking Student Handbook from a
link in the scrolling marquis at the bottom of the home
page. This document will provide information on the use
of our service. For help call, (615) 963-7001.
Second Life©
The TSU Testing Center is a
a
service unit within the Division
of Academic Affairs which
administers both paper-and-pencil
tests and computer-administered
standardized
tests.
Services
provided through the Testing Center are available to TSU
students and members of the community. The Testing
Center provides special accommodations for test candidates
with appropriately documented disabilities. They also
offer assistance with the GED, ACT, COMPASS, NET,
GRE, TOEFL, and CLEP tests. For more information
call: (615) 963-5991.
Face-to-Face Tutoring at AWC
English, Writing, Math and Science
Monday - Thursday, 4:30 p.m. - 6:30 p.m.
Office of Student Support Services
3rd Floor, Suite 331 | (615) 963-7001
[email protected]
Avon Williams Campus
Second Life© is a online virtual campus at Tennessee State
University where members of the academy - especially the
University’s distance, off-campus, and transfer students,
faculty, and staff can connect with each other and increase
their sense of connectedness to the University. Through
Second Life© at TSU, users will be able to interact, socialize
and participate in individual and group activities.
What better way to feel connected than being able to stroll
through our virtual campus to see a group of students
meeting informally on the yard or better yet, if a student
needs help from an advisor, they can just stop by for a visit.
The possibilities are endless! Go to http://www.tnstate.
edu/secondlife/ or contact us at (615) 963-7001.
The Atrium Cafe
and
Laptop Lane
Located on the Avon
Williams
Campus,
this location is a hidden
treasure for students and
staff who spend their time
on the AWC campus.
Page 3
Operating Hours
Monday - Thursday
11:00 a.m. -7:00 p.m.
Friday
11:00 a.m. -1:30 p.m.
Saturday
CLOSED
Sunday
CLOSED
AWC Third Floor
Enjoy lunch, dinner or a snack at the Atrium Café. Don’t
have time to travel back to main campus for lunch or
dinner? No problem! Tiger Dining is here to serve you
and save you time, offering a Home Zone Menu and a
Grille Works. The Café is also home to Laptop Lane
where customers can access the internet via Wi-Fi (wireless) connection. Vending services are available within
the Café. Contact Tiger Dining at (615) 963-7270 or for
more information phone (615) 963-7001.
The Bookstore at Avon Williams
The Bookstore at the Avon Williams Campus is
conveniently located off the
Atrium on the third floor.
Operating Hours
Students, faculty, and
Monday - Thursday
staff may purchase
11:00 a.m. -7:00 p.m.
supplies, merchandise,
Friday
and textbooks for all
2:00 p.m. -5:00 p.m.
Saturday
courses offered on the
Beginning of Semester only
AWC. The Bookstore
Sunday
can be designated as
CLOSED
a pick-up point for
AWC Third Floor
textbooks purchased
Room 346
online. For more
information,
contact the
Bookstore at
(615)
9637221 or (615)
963-7001.
Child Care Services
The Child Care Center on the Avon Williams
Campus provides convenient,
dependable and professional
Operating Hours
child care for dependents of
Monday - Thursday
students, staff and faculty
4:30 p.m. - 8:30 p.m.
who are involved with
Friday - Sunday
evening classes on the
Closed
AWC. For information
AWC
about the Child Care
First Floor
Center, call (615) 963-7001.
Room 286
Computer Labs and Copying Services
Shuttle Bus Service
TSU IDs
Computers
for
student use are
available in the
Office of Student
Support Services,
Suite 331, the
AWC
Library
(first
floor),
and the open
Computer Lab (first floor, Room 126). A copy machine
for student use is also available in the AWC Library. For
computer uses at off-campus sites, phone (615) 9637001. Technical support is available at (615) 963-7777.
Shuttle Service is available from the Main Campus to the
Avon Williams Campus daily. Due to limited parking
at the AWC, students who reside on the Main Campus
are encouraged to use the shuttle service. Shuttle
schedules change each semester; contact the second
floor Information Desk or the Office of Student
Support Services for
Adult and Distance
Learners at (615)
963-7001
for a current
schedule.
The ID Center is located on the 3rd floor, Suite 339
of the Avon Williams Campus and at McCord Hall,
Room 20 on the Main Campus. The ID card is used for
dining services, the library, and to access various events
on campus for students.
The ID card should be
on your person at all
times while on campus.
The TSU ID Card is the
property of Tennessee
State University and must
be surrendered upon
request to any authorized party.
Wellness Center, Recreation &
Intramural Sports
The Wellness/Fitness Center is located in the Gentry
Center. The facility has a work-out room which contains
traditional
weight-training
machines,
free weights,
Wellness Center
recumbent
bicycles, and
Operating Hours
cardiovascular
units such
Monday - Friday
as treadmills, rowing
6:00 a.m. -10:00 p.m.
machines, and elliptical
Saturday
trainers. an aerobic/
8:00 a.m. - 2:00 p.m.
dance
room, measuring
Sunday
more than 1,300 square
12:00 p.m. feet, features padded
6:00 p.m.
slip-resistant hardwood
flooring with mirrors and
dance bars. There is also
a diagnostics training room which has a hydrotherapy
unit, massage tables, whirlpools, treatment tables, and
other medical recovery stations for injured athletes.
The Wellness/Fitness Center is open seven days a week
and accessible for use by all TSU students, faculty and
staff. A valid TSU ID is required for entry. For more
information contact (615) 963-2261.
Financial Aid
The Office of Financial Aid is located on the TSU Main
Campus, Floyd Payne Student Center, Suite 333.
Phone: (615) 963-5701
1-888-328-4636 (toll-free)
Fax: (615) 963-7540
Email: [email protected]
Bursar’s Office
The Bursar’s Office is a part of the Department of
Finance and Accounting and the Division of Business
and Finance. This office is responsible for the assessment
and collection of student tuition and fees. The unit is also
responsible for the disbursement of excess financial aid,
disbursement and collection of Perkins and institutional
loans, billing of third-party payments, and the collection
and recording of departmental deposits. The office is
located at the McWherter Administration Building,
Suite 137-B.
Cashier Hours (Main Campus)
8:30 a.m. – 3:30 p.m.
Metro Transit
Telephone: (615) 963-5472
For more information go to: https://www.metrotransit.
org. From across Nashville, students may secure
transportation via Metro Transit.
Fax: (615) 963-7632
Page 4
Avon Williams Campus
Toll-Free: 1 (877) 288-0028
Avon Williams Campus
Students who study at a distance may obtain the ID
Card by phone; the cards will be mailed to the students.
For more information contact (615) 963-7001.
“The Meter” TSU Newspaper
Mass Communications students produce the awardwinning newspaper, The
Meter. Newspapers are
available on the 2nd
Floor lobby of the Avon
Williams Campus.
Campus Police
24 Hours a Day, 7 Days a Week
If you are on campus and have an emergency, please
contact TSU Police Department
(TSUPD) at (615) 963-5171 instead
of calling 911. This will avoid any
delays in service. A certified trained
TSU police dispatcher will contact
the necessary emergency services to
assist you. You may also call TSU
security officers located at the
AWC at (615) 963-7176.
Page 5
Parking and Traffic Safety
Students, faculty and staff who park on either campus
must register vehicles and obtain parking permit. The
parking permit must be properly displayed on the front
rear view mirror of the vehicle. To register your vehicle go
to http://www.tnstate.edu/auxiliary/parking/ or call the
Parking Office at (615) 963-1482 for more information.
Required documents to pick up your parking permit:
• Driver’s License
• *State-Issued Disabled
• TSU ID Card
Placard
• Vehicle Registration /
• Paid Receipt (not
applicable for students)
Renewal Form
• Proof of Insurance
*Required for disabled permit in
• *Disabled Placard
addition to other documents.
Registration Form
Veterans
The Office of Veterans Services at Tennessee State
University is grateful to assist service members and their
families in using VA Educational Benefits. We thank you
for your service.
TSU VA Representative Contact Information:
Cassandra Mangrich-Smith, Veterans Affairs Supervisor
Phone: (615) 963-1392
Fax: (615) 963-5108
E-mail: [email protected]
Banking on Avon Williams Campus
For your convenience, the University
houses ATMs for student and
employee use. At the AWC, it is
located on the 3rd Floor at the top of
the stairs.
On the main campus the ATM is located in the Student
Center on the main floor (which is the 2nd floor) near
the information desk and the Forum (theater).
Distance Education
Student Support
Services
While the academic and student services outlined in
the beginning pages of this document are available to
all students enrolled at TSU, the following services are
more helpful to the online student population.
Online Courses
Tennessee State University (TSU) offers distance
education courses and degree programs through two
avenues - Regents Online Campus Collaborative
(ROCC/RODP) and through TSU Distance Education
(TSUDE). The two programs are designated in the
course schedule as section 98 (TSUDE) or section R50
(ROCC/RODP) respectively.
Online Student Portal (myTSU)
Tennessee State University has an online student portal for
all students called “myTSU.” This portal allows students
to register online, view account balances and financial aid
status, pay fees, print class schedules, etc. Students can
access this portal at http://mytsu.tnstate.edu. Contact
the TSU Help Desk to resolve any technical difficulties
experienced
with
“myTSU” at (615)
963-7777 or via
e-mail at helpdesk@
tnstate.edu.
Student Handbook
Online Bookstore
Every student should be familiar with the Student
Handbook. The online copy may be found at: http://
www.tnstate.edu/mediation/documents/2011-2012%20
Student%20Handbook.pdf
TSU Online (section 98) - Distance Education students
at Tennessee State University may order books online
through the TSU Bookstore at www.tsu.bkstr.com, or
they may call (615) 963-7568.
Page 6
Avon Williams Campus
Smarter Measure™
RODP (section R50) students taking RODP
courses should order
books online through
the RODP Bookstore at
www.rodp.bkstr.com.
Are you ready to take an online course or to enroll in
one of Tennessee State University’s online degree
programs?
Find out by completing the SmarterMeasure Assessment.
Testing
TSU Distance Education and RODP students may be
required to sit for a proctored examination during the
mid-term and final examination periods. Tennessee State
University coordinates with a select number of “verified
sites.” For assistance with making site arrangements for
a proctor or to schedule a proctored exam, contact the
TSU Testing Center at (615) 963-7113.
Technical Support
TSU Online (section 98) - Technical Support is available
by phone 24 hours a day, seven days a week at (615) 9637777 or via e-mail [email protected].
RODP (section R50) - Technical Support is available by
phone 24 hours a day, seven days a week at (866) 5507637 or via e-mail at [email protected].
1. Life Factors - things going on in your life, how much
time you have to study, etc.
2. Individual Attributes - procrastination, time
management, willingness to ask for help, academic
attributes.
3. Learning Styles - what is your predominant learning
style?
4. Technical Competency.
5. Techincal Knowledge.
6. Reading Rate and Recall.
7. Typing Speed and Accuracy.
Online Academic Support Services
Distance education students are provided with academic
support counselors who are available by phone and/or
e-mail. To contact a counselor, call (615) 963-7001 or
e-mail [email protected].
Online Library
Tennessee State University has
extensive online library resources
consisting of online databases and
e-books. To access TSU library
resources go to www.tnstate.edu
web site and select the library link. The online library
offers a virtual librarian for library related questions and
assistance with research. For more information about
TSU Online Library resources, call (615) 963-5211.
Students taking RODP courses may access the RODP
online library at http://vl.rodp.org/.
Avon Williams Campus
Your score on the assessment will not prevent you from
registering for online classes or enrolling in an online
degree program; however, it is a tool that will help you
assess your strengths and opportunities for growth related
to distance learning in seven areas:
It will take you about 35 minutes from start to finish, but
you may log out and complete it later if necessary.
You will receive a full-color report immediately following
the completion of all areas SmarterMeasure. We highly
recommend you read through your results and try at
least one Resource for Support listed for each section of
the report.
SmarterMeasure URL:
http://tnstate.smartermeasure.com
Username: student Password: success
After you login, you will receive an email from
SmarterMeasure with a pin number that will allow you
to log back in later or view your results again.
Be sure to email yourself a copy of the report for future
reference and be prepared to discuss the results with your
professional or faculty advisor.
Page 7
University Friendly Policies for Non-Traditional Students
Prior Learning Assessment (PLA)
Academic Fresh Start
Tennessee State University (TSU) serves a diverse
community of learners, many of whom bring a wealth
of previous learning through life experiences including
work, training and independent study. In recognition
of Prior Learning, TSU offers the possibility of formally
granting college credit for life experience. For more
information, contact the Office of Student Support
Services for Adult and Distance Learners at (615) 9637001.
Tennessee State University (TSU) realizes that sometimes
students do not get off to a good start when they first
enter college. The University’s new Academic Fresh Start
policy permits students who were previously enrolled in
an accredited institution of higher education to resume
study without being penalized for unsatisfactory grades
resulting in a low grade-point-average (GPA). Portions
of the academic record may be excluded from the
calculation of the GPA, however, all grades that have
been earned remain on the transcript. For information
concerning eligibility and submitting an application
contact the Office of Student Support Services for Adult
and Distance Learners at (615) 963-7001.
330 10th Avenue North, Nashville, Tennessee 37203
www.tnstate.edu/atadistance/
(615) 963-7001
TSU-15-0019(B)-6d-12115 – Tennessee State University is an AA/EEO employer and does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs and activities.
The following person has been designated to handle inquiries regarding the non-discrimination policies: Tiffany Baker-Cox, Director of Equal Opportunity and Affirmative Action,
3500 John A. Merritt Boulevard, Nashville, TN 37209, (615) 963-7435.