LEADERSHIP AND
SELF-CARE IN
CROSS CULTURAL
WORK
WHO AM I?
AGENDA
Presentation
Individual Exercise
Group Activity
Communication Tools
THIS MOMENT
 Immigrants and refugees are a drain on our economy.
 I’m concerned that it could take up to 90 days for a
refugee to be screened. Couldn’t they be spreading
diseases in the interim?
 How come they get public assistance and free health
care but don’t have to pay taxes?
 Housing and services are limited – how can we keep
bringing in people who need more of these services?
THIS MOMENT
 How do we know that they aren’t terrorists?
 Should we be letting Muslims in at all?
 Why don’t we “help our own,” not immigrants or
refugees?
 Do they want to become American? Why don’t they
want to speak English?
 When they come here why can’t they dress like us? Why
do they have to have “special” prayer times and rooms?
THIS MOMENT
Will our culture
change?
Do they share our
values?
Why can’t we go back
to the way things
were?
THIS MOMENT
THIS MOMENT
THIS MOMENT
THIS MOMENT
THIS MOMENT
THIS MOMENT IS OURS
Listen to Your Body
Reflect
Share the Load
Prepare a Good Message
LISTEN TO YOUR BODY
REFLECT
 What is a sight, a sound, a smell, or a flavor that makes you think of your
work with refugees and why?
 Describe a time when something happened to you that made you connect with
a refugee.
 Describe a time when you witnessed something with a refugee that felt totally
alien.
 Think about your own culture, what is something totally your culture?
 What is something that is totally “American” to you?
 Think of an ethnic group you work with. What is something that is totally
representative of that ethnic group?
 In your work with refugees, what is your most memorable experience?
SHARE THE LOAD
At your table,
ask each person
to choose a
question and
share that
response with
others at the
table.
COMMUNICATION
Truth V Believable
Think about your Audience
Tools
S.E.D.A.T.E
Message Box
SEDATE
S: statistics/ story
E: example
D: demonstrate
A: analogy
T: testimonial
E: experience
S: STATISTICS
Facts
Rational
Give an
example of a
statistic
E: EXAMPLE
Illustrate
Concrete
Give an
example of an
example
D: DEMONSTRATE
Show
See with
Own Eyes
A: ANALOGY
Simplify
explanation
Comparison
Give an
example of an
analogy
T: TESTIMONIAL
Credibility
Expert
Believable
Give an
example of a
good speaker
E: EXPERIENCE
Credibility
Believable
First hand
experience
S: STATISTICS/STORY
Values
Formula
S/hero
Conflict
Resolution
Value
MESSAGE BOX
Us/ Us
Us / Them
Them/ Them
Them/ Us
Break into groups and do a
message box with “them” being
anti-refugee supporters
RECAP
This is a gift
You can meet the challenge
Take care of yourself-- listen to your body
Take care of the relationships around you
Prepare and practice effective messages
You are changing lives