Plan Name Preferred One Community Health Plan 2007 Reporting Year Submission # General Info Disclaimers Code CIS Plan ID 1 Last Refreshed: Page Childhood Immunization Status 10/7/2009 1:34:49 PM Use of Services Measures Code Page 21 W15 Well Child Visits in the First 15 Months of Life 39 22 W34 Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life 41 Page 23 AWC Adolescent Well-Care Visits 42 3 24 FSP 2 Effectiveness of Care Measures 23 Frequency of Selected Procedures 43 Inpatient Utilization - General Hospital/Acute Care 47 URI Appropriate Treatment for Children with Upper Respiratory Infection 5 25 COL Colorectal Cancer Screening 6 26 AMB Ambulatory Care 51 55 IPU BCS Breast Cancer Screening 7 27 NON Inpatient Utilization - Nonacute Care CCS Cervical Cancer Screening 11 28 Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Services 59 29 IAD Identification of Alcohol and Other Drug Services 63 30 ORX Outpatient Drug Utilization 67 MPT CHL Chlamydia Screening in Women 12 OMW Osteoporosis Management in Women Who had a Fracture 13 CBP Controlling High Blood Pressure 14 PBH Persistence of Beta Blocker Treatment After Hearth Attack 15 CMC Cholesterol Management for Patients with Cardiovascular Conditions 16 Code CDC Comprehensive Diabetes Care 20 31 AAP Adult's Access to Preventive/Ambulatory Health Services 71 ASM Use of Appropriate Medications for People with Asthma 24 32 CAP Children's and Adolescents' Access to Primary Care Practitioners 75 AMM Antidepressant Medication Management 26 33 PPC ADD Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication 30 GSO Glaucoma Screening in Older Adults 31 34 Code 35 MPM Annual Monitoring for Patients on Persistent Medications 32 DAE Use of High Risk Medications in the Elderly 36 DDE Potentially Harmful Drug-Disease Interactions in the Elderly HEDIS 2008 (Reporting Year 2007) 37 IET YIB Code 36 ENP Access / Availability of Care Measures Page Prenatal and Postpartum Care 77 Initiation/Engagement of Alcohol & Other Drug Dependence Treatment 79 Health Plan Stability Measures Page Years in Business / Total Membership Health Plan Descriptive Information Measures Enrollment by Product Line (Age & Sex) 83 Page 87 Page 1 DISCLAIMERS -1 0. Disclaimer Query located below 1. In October 2009, it was discoverd that the formulas in the Inpatient Utilization: General Hospital/Acute Care measure contained error. The formula was fixed and the data displayed now correctly reflects the rest of the data on the sheet. HEDIS 2008 (Reporting Year 2007) Page 2 Effectiveness of Care Preferred One Community Health Plan Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 330 73.17% 345 76.50% 406 90.02% 347 76.94% 339 75.17% 396 87.80% 338 74.94% 278 61.64% 273 60.53% 317 73.55% 333 77.26% 390 90.49% 333 77.26% 328 76.10% 380 88.17% 325 75.41% 268 62.18% 263 61.02% 301 67 89.54% 86.46% 92.62% 315 77 95.38% 93.23% 97.53% 372 14 93.92% 91.48% 96.35% 317 67 93.43% 90.91% 95.95% 312 80 95.38% 93.23% 97.53% 363 18 92.70% 90.06% 95.34% 312 56 89.54% 86.46% 92.62% 255 88 83.45% 79.74% 87.17% 252 83 81.51% 77.63% 85.38% 431 1 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Records Added from the Oversample List 1 HEDIS 2008 (Reporting Year 2007) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV 2007 H 451 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 3 Effectiveness of Care Preferred One Community Health Plan Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements General Measure Data DTaP/DT IPV MMR HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 4 Effectiveness of Care Preferred One Community Health Plan Appropriate Treatment for Children with Upper Respiratory Infection Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Commercial Medicaid 2007 A Eligible Member Population 811 Numerator Events by Admin Data 116 Reported Rate 85.70% NR Lower 95% Confidence Interval 83.23% NR Upper 95% Confidence Interval 88.17% NR HEDIS 2008 (Reporting Year 2007) Page 5 Effectiveness of Care Preferred One Community Health Plan Colorectal Cancer Screening Data Elements Measurement Year Data collection methodology (administrative or hybrid) Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial NR NR NR NR H 5535 Number of numerator events by administrative data in eligible population (before exclusions) 1959 35.39% Minimum required sample size (MRSS) or other sample size 411 Oversampling rate 0.05 Final sample size (FSS) 432 Number of numerator events by administrative data in FSS 143 Administrative rate on FSS MSHO 2007 Eligible population Current year's administrative rate (before exclusions) Medicare Advantage 33.10% Number of original sample records excluded because of valid data errors 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 Records added from the oversample list 0 Denominator 411 Numerator events by administrative data 139 Numerator events by medical records 71 Reported rate 51.09% NR NR Lower 95% confidence interval 46.14% NR NR Upper 95% confidence interval 56.05% NR NR HEDIS 2008 (Reporting Year 2007) Page 6 Effectiveness of Care Preferred One Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 42-51 Ages 52-69 Total 2605 1695 65.07% 63.22% 66.92% 2457 1800 73.26% 71.49% 75.03% 5062 3495 69.04% 67.76% 70.33% 2007 A Page 7 Effectiveness of Care Preferred One Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 42-51 NR NR NR Ages 52-69 Total NR NR NR NR NR NR NR NR Page 8 Effectiveness of Care Preferred One Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 42-51 NR NR NR Ages 52-69 Total NR NR NR NR NR NR NR NR Page 9 Effectiveness of Care Preferred One Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements General Measure Data Ages 42-51 Ages 52-69 Total NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) NR NR NR Page 10 Effectiveness of Care Preferred One Community Health Plan Cervical Cancer Screening Data Elements Measurement Year Data Collection Methodology Eligible Member Population Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Medicaid 2007 A 5121 Numerator Events by Admin Data on Eligible Population (before exclusions) Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors NR NR NR NR Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) 3906 76.27% 75.10% 77.45% NR NR NR Page 11 Effectiveness of Care Preferred One Community Health Plan Chlamydia Screening in Women Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Ages 16-20 Ages 21-25 Data Medicaid Total General Measure Ages 16-20 Ages 21-25 Data Total 2007 A 602 224 37.21% 33.26% 41.15% 765 320 41.83% 38.27% 45.39% 1367 544 39.80% 37.16% 42.43% NR NR NR NR NR NR NR NR NR NR NR Page 12 Effectiveness of Care Preferred One Community Health Plan Data Last Refreshed: Oct 7, 2009 1:34 PM Osteoporosis Management in Women Who had a Fracture Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2008 (Reporting Year 2007) Medicare Advantage MSHO NR NR NR NR NR NR Page 13 Effectiveness of Care Preferred One Community Health Plan Controlling High Blood Pressure Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology (Hybrid) Eligible Member Population Numerator Events by Admin Data on Eligible Population (before exclusions) Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Commercial NR NR NR 2063 0 0.00% 411 15.00% 465 0 0.00% Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 Records Added from the OverSample List 8 Numerator Events by Medical Record NR H 8 Numerator Events by Admin Data MSHO 2007 Records Excluded because of Valid Data Errors Denominator Medicare Advantage 411 0 271 Reported Rate 65.94% NR NR Lower 95% Confidence Interval 61.23% NR NR Upper 95% Confidence Interval 70.64% NR NR HEDIS 2008 (Reporting Year 2007) Page 14 Effectiveness of Care Preferred One Community Health Plan Persistence of Beta Blocker Treatment After Hearth Attack Data Elements Measurement Year Commercial Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage MSHO Medicaid 2007 Data Collection Methodology A Eligible Member Population 44 Numerator Events by Admin Data on Eligible Population 39 Reported Rate 88.64% NR NR NR Lower 95% Confidence Interval 78.12% NR NR NR Upper 95% Confidence Interval 99.15% NR NR NR HEDIS 2008 (Reporting Year 2007) Page 15 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 HEDIS 2008 (Reporting Year 2007) 159 0 86.41% 0.00% 159 0 86.41% 0.00% 159 6 0 118 89.67% 85.01% 94.34% 64.13% 56.93% 71.33% 411 5.00% 184 Records Excluded because of Valid Data Errors Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval LDL-C Level of <100 mg/dL 2007 H 184 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS LDL-C screening 0 184 Page 16 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 17 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 18 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 19 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2007 H 1027 2007 H 1027 2007 H 1027 2007 H 1027 2007 H 1027 2007 H 1027 2007 H 1027 2007 H 1027 2007 H 1027 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 911 88.70% 411 5% 432 382 88.43% 1025 99.81% 411 5% 432 432 100.00% 2 0.19% 411 5% 432 0 0.00% 520 50.63% 411 5% 432 196 45.37% 835 81.30% 411 5% 432 345 79.86% 3 0.29% 411 5% 432 1 0.23% 831 80.92% 411 5% 432 354 81.94% 0 0.00% 411 5% 432 0 0.00% 0 0.00% 411 5% 432 0 0.00% Number of Records Excluded Because of Valid Data Errors 0 0 0 0 0 0 0 0 0 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 411 368 6 91.00% 88.11% 93.89% 0 411 38 89 30.90% 26.31% 35.49% 0 411 0 176 42.82% 37.92% 47.73% 0 411 188 48 57.42% 52.52% 62.32% 0 411 334 5 82.48% 78.69% 86.28% 0 411 1 169 41.36% 36.48% 46.25% 0 411 338 8 84.18% 80.54% 87.83% 0 411 0 282 68.61% 64.00% 73.22% 0 411 0 177 43.07% 38.16% 47.97% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 20 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 21 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 22 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 23 Effectiveness of Care Preferred One Community Health Plan Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 43 42 97.67% 92.01% 100.00% 81 79 97.53% 93.53% 100.00% 271 245 90.41% 86.71% 94.10% 395 366 92.66% 89.96% 95.36% 2007 A Page 24 Effectiveness of Care Preferred One Community Health Plan Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 5-9 NR NR NR Ages 10-17 NR NR NR Ages 18-56 Total NR NR NR NR NR NR NR NR Page 25 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 57 19.66% 14.91% 24.40% 188 64.83% 59.16% 70.50% 142 48.97% 43.04% 54.89% 2007 A 290 Page 26 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 27 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 28 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 29 Effectiveness of Care Preferred One Community Health Plan Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2008 (Reporting Year 2007) General Measure Data Medicaid Initiation Phase Continuation and Maintenance Phase 97 42 43.30% 32.92% 53.68% 31 14 45.16% 26.03% 64.29% General Measure Data Initiation Phase Continuation and Maintenance Phase NR NR NR NR NR NR 2007 A Page 30 Effectiveness of Care Preferred One Community Health Plan Glaucoma Screening in Older Adults Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2008 (Reporting Year 2007) Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage MSHO NR NR NR NR NR NR Page 31 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 2030 1571 77.39% 75.54% 79.23% 34 29 85.29% 71.92% 98.67% 1627 1243 76.40% 74.30% 78.49% 123 77 62.60% 53.64% 71.56% 3814 2920 76.56% 75.20% 77.92% 2007 A Page 32 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 33 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 34 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 35 Effectiveness of Care Preferred One Community Health Plan Use of High Risk Medications in the Elderly Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data MSHO 1 or More Prescriptions 2 or More Prescriptions NR NR NR NR NR NR General Measure Data 1 or More Prescriptions 2 or More Prescriptions NR NR NR NR NR NR Page 36 Effectiveness of Care Preferred One Community Health Plan Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs NR NR NR NR NR NR NR NR NR Total NR NR NR Page 37 Effectiveness of Care Preferred One Community Health Plan Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs NR NR NR NR NR NR NR NR NR Total NR NR NR Page 38 Use of Services Preferred One Community Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR 12 0 5 13 25 78 277 2.93% 1.17% 4.68% 0.00% 0.00% 0.12% 1.22% 0.04% 2.40% 3.17% 1.35% 4.99% 6.10% 3.66% 8.54% 19.02% 15.10% 22.95% 67.56% 62.91% 72.21% 2007 A 410 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 39 Use of Services Preferred One Community Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 40 Use of Services Preferred One Community Health Plan Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Measurement Year Data Collection Methodology Eligible Member Population Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Medicaid 2007 A 2206 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors NR NR NR NR Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) 1316 59.66% 57.59% 61.73% NR NR NR Page 41 Use of Services Preferred One Community Health Plan Adolescent Well-Care Visits Data Elements Measurement Year Data Collection Methodology Eligible Member Population Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Medicaid 2007 A 5754 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS NR NR NR NR Records Excluded because of Valid Data Errors Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) 1710 29.72% 28.53% 30.91% NR NR NR Page 42 Use of Services Preferred One Community Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Member Months Total 44407 90153 142459 96713 Age 0-4 0-9 5-19 10-19 Total Procedure Myringotomy Tonsillectomy Age 15-44 20-44 30-64 45-64 65+ Age 0-4 5-19 0-9 10-19 Number of Procedures 208 56 83 31 Procedures / 1,000 Member Months 4.68 0.39 0.92 0.32 Member Months Male Female 147091 133904 122735 176585 93060 91710 3082 2689 Female Male Procedure Dilation & Curettage Hysterectomy, Abdominal Age 15-44 45-64 15-44 45-64 65+ Hysterectomy, 15-44 Vaginal 45-64 65+ Cholecystectomy, 30-64 Open 15-44 45-64 65+ Cholecystectomy, 30-64 Closed 15-44 45-64 65+ Back Surgery 20-44 45-64 65+ Angioplasty (PTCA) 45-64 65+ 45-64 Cardiac Catheterization 65+ 45-64 CABG 65+ Prostatectomy 45-64 65+ Mastectomy 15-44 45-64 65+ Lumpectomy 15-44 45-64 65+ HEDIS 2008 (Reporting Year 2007) Number of Procedures Procedures / 1,000 Member Months 1 0.01 0 29 0 34 49 1 112 16 80 3 25 2 16 4 0.00 0.16 0.00 0.25 0.53 0.32 1.20 5.19 0.86 0.97 0.27 0.65 0.17 1.30 Number of Procedures 5 14 30 47 0 25 23 1 Procedures / 1,000 Member Months 0.03 0.15 0.20 0.51 0.00 0.17 0.25 0.37 5 2 0 0.03 0.02 0.00 56 36 3 39 53 2 20 0 30 5 5 2 0.38 0.39 1.12 0.32 0.58 0.74 0.22 0.00 0.33 1.86 0.05 0.74 9 26 0 34 44 0 0.06 0.28 0.00 0.23 0.48 0.00 Page 43 Use of Services Preferred One Community Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Age < 65 65-74 75-84 85+ Member Months Male Female Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2008 (Reporting Year 2007) Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Female Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 44 Use of Services Preferred One Community Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Age < 65 65-74 75-84 85+ Member Months Male Female Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2008 (Reporting Year 2007) Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Female Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 45 Use of Services Preferred One Community Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Member Months Total Age 0-4 0-9 5-19 10-19 Total Procedure Myringotomy Tonsillectomy Age 15-44 20-44 30-64 45-64 Age 0-4 5-19 0-9 10-19 Number of Procedures Procedures / 1,000 Member Months NR NR NR NR Member Months Male Female Male Procedure Dilation & Curettage Hysterectomy, Abdominal Hysterectomy, Vaginal Cholecystectomy, Open Cholecystectomy, Closed Back Surgery Mastectomy Lumpectomy Age 15-44 45-64 15-44 45-64 15-44 45-64 30-64 15-44 45-64 30-64 15-44 45-64 20-44 45-64 15-44 45-64 15-44 45-64 HEDIS 2008 (Reporting Year 2007) Number of Procedures Female Procedures / 1,000 Member Months Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 46 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:34 PM Member Months 8706 81447 96713 256639 184770 5413 312 46 0 634046 Discharges Discharges / 1,000 Member Months 78 128 159 1463 1276 87 17 1 7 3216 8.96 1.57 1.64 5.70 6.91 16.07 54.49 21.74 63 91 86 311 627 42 10 1 4 1235 7.24 1.12 0.89 1.21 3.39 7.76 32.05 21.74 15 37 49 320 646 45 7 0 2 1121 1.72 0.45 0.51 1.25 3.50 8.31 22.44 0.00 24 831 2 1 858 0.25 3.24 0.01 HEDIS 2008 (Reporting Year 2007) 5.07 1.95 1.77 1.59 Days Days / 1,000 Member Months 377 362 439 3744 4619 323 53 1 21 9939 43.30 4.44 4.54 14.59 25.00 59.67 169.87 21.74 253 190 217 788 2294 179 30 1 16 3968 29.06 2.33 2.24 3.07 12.42 33.07 96.15 21.74 124 172 163 802 2319 144 23 0 3 3750 14.24 2.11 1.69 3.13 12.55 26.60 73.72 0.00 59 2153 5 2 2219 0.61 8.39 0.03 15.68 6.26 5.91 4.12 Average Length of Stay 4.83 2.83 2.76 2.56 3.62 3.71 3.12 1.00 3.00 3.09 4.02 2.09 2.52 2.53 3.66 4.26 3.00 1.00 4.00 3.21 8.27 4.65 3.33 2.51 3.59 3.20 3.29 NA 1.50 3.35 2.46 2.59 2.50 2.00 2.59 Page 47 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 48 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:34 PM Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 49 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care Medicaid Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:34 PM Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 50 Use of Services Preferred One Community Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 8706 81447 96713 256639 184770 5413 312 46 0 634046 Outpatient Visits (Excludes MH/CD) Age <1 1-9 Visits 7363 23848 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total 20320 59776 58307 2725 215 19 0 172573 HEDIS 2008 (Reporting Year 2007) Visits/ 1,000 Member Months 845.74 292.80 210.11 232.92 315.57 503.42 689.10 413.04 272.18 Emergency Room Visits Visits 284 1301 1078 3138 2080 102 20 2 0 8005 Visits/ 1,000 Member Months 32.62 15.97 11.15 12.23 11.26 18.84 64.10 43.48 12.63 Ambulatory Surgery/Procedures Procedures 56 458 341 1663 3607 144 13 0 0 6282 Procedures/ 1,000 Member Months 6.43 5.62 3.53 6.48 19.52 26.60 41.67 0.00 9.91 Observation Room Stays Resulting in Discharge Stays 16 27 20 276 112 8 0 0 0 459 Stays/ 1,000 Member Months 1.84 0.33 0.21 1.08 0.61 1.48 0.00 0.00 0.72 Page 51 Use of Services Preferred One Community Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Member Months NR Total Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services Preferred One Community Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 53 Use of Services Preferred One Community Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 54 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Age Member Months <1 8706 1-9 81447 10-19 96713 20-44 256639 45-64 184770 65-74 5413 75-84 312 85+ 46 Unknown Total 0 634046 Discharges Discharges / 1,000 Member Months <1 1 1-9 Days Days / 1,000 Member Months Average Length of Stay 0.11 1 0.11 1.00 0 0.00 0 0.00 NA 10-19 0 0.00 0 0.00 NA 20-44 5 0.02 23 0.09 4.60 45-64 42 0.23 505 2.73 12.02 65-74 4 0.74 14 2.59 3.50 75-84 3 9.62 3 9.62 1.00 85+ 0 0.00 0 0.00 NA Unknown 0 55 0.09 0 546 0.86 NA 9.93 Age Total HEDIS 2008 (Reporting Year 2007) Page 55 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2008 (Reporting Year 2007) NR NR Page 56 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2008 (Reporting Year 2007) NR NR Page 57 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2008 (Reporting Year 2007) NR NR Page 58 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Member Months (Inpatient) Male Female Total Male Female Total Male Female Total 58554 25344 118406 50743 59852 25399 58554 25344 118406 50743 59852 25399 58554 25344 118406 50743 59852 25399 58554 25344 118406 50743 235857 3082 0 324190 223269 2689 0 309856 459126 5771 0 634046 235857 3082 0 324190 223269 2689 0 309856 459126 5771 0 634046 235857 3082 0 324190 223269 2689 0 309856 459126 5771 0 634046 235857 3082 0 324190 223269 2689 0 309856 459126 5771 0 634046 0-12 Sex M F 13-17 Total M F 18-64 Total M F 65+ Total M F Unknown Total M F Total Total Member Months (Outpatient/ED) 59852 25399 Any Services Age Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female M F Total Inpatient Intensive Outpatient/Partial Hospitalization Outpatient/ED Number Percent Number Percent Number Percent Number Percent 302 173 475 265 306 571 1187 1984 3171 9 11 20 0 0 0 1763 2474 4237 6.05% 3.55% 4.81% 12.52% 14.49% 13.50% 6.04% 10.66% 8.29% 3.50% 4.91% 4.16% NA NA NA 6.53% 9.58% 8.02% 9 4 13 14 28 42 59 97 156 0 1 1 0 0 0 82 130 212 0.18% 0.08% 0.13% 0.66% 1.33% 0.99% 0.30% 0.52% 0.41% 0.00% 0.45% 0.21% NA NA NA 0.30% 0.50% 0.40% 19 11 30 24 32 56 55 124 179 1 2 3 0 0 0 99 169 268 0.38% 0.23% 0.30% 1.13% 1.52% 1.32% 0.28% 0.67% 0.47% 0.39% 0.89% 0.62% NA NA NA 0.37% 0.65% 0.51% 274 158 432 227 246 473 1073 1763 2836 8 8 16 0 0 0 1582 2175 3757 5.49% 3.24% 4.38% 10.72% 11.65% 11.19% 5.46% 9.48% 7.41% 3.11% 3.57% 3.33% NA NA NA 5.86% 8.42% 7.11% HEDIS 2008 (Reporting Year 2007) Page 59 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Member Months (Inpatient) Member Months (Any) Male Age Female 0-12 13-17 18-64 65+ Unknown Total NR NR Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Unknown Total Total M F NR Total M F Total NR NR NR NR HEDIS 2008 (Reporting Year 2007) Female Total Member Months (Outpatient/ED) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Services 0-12 Male Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR Intensive Outpatient/Partial Hospitalization Inpatient Percent NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Outpatient/ED Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 60 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Total NR Unknown M F Total M F Total NR NR NR NR Total HEDIS 2008 (Reporting Year 2007) Female Total Member Months (Outpatient/ED) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Services 0-12 Male Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR Intensive Outpatient/Partial Hospitalization Inpatient Percent NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Outpatient/ED Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 61 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Total NR Unknown M F Total M F Total NR NR NR NR Total HEDIS 2008 (Reporting Year 2007) Female Total Member Months (Outpatient/ED) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Services 0-12 Male Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR Intensive Outpatient/Partial Hospitalization Inpatient Percent NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Outpatient/ED Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 62 ommunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 59852 25399 30609 53824 151424 3082 0 324190 Female 58554 25344 28773 47746 146750 2689 0 309856 Member Months (Inpatient) Total 118406 50743 59382 101570 298174 5771 0 634046 Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 0 0 0 2 4 6 2 0 2 6 3 9 30 13 43 0 0 0 0 0 0 40 20 60 HEDIS 2008 (Reporting Year 2007) Male 59852 25399 30609 53824 151424 3082 0 324190 Female 58554 25344 28773 47746 146750 2689 0 309856 Total 118406 50743 59382 101570 298174 5771 0 634046 Inpatient Percent 0.00% 0.00% 0.00% 0.09% 0.19% 0.14% 0.08% 0.00% 0.04% 0.13% 0.08% 0.11% 0.24% 0.11% 0.17% 0.00% 0.00% 0.00% NA NA NA 0.15% 0.08% 0.11% Number 0 0 0 2 4 6 2 0 2 6 3 9 30 13 43 0 0 0 0 0 0 40 20 60 Percent 0.00% 0.00% 0.00% 0.09% 0.19% 0.14% 0.08% 0.00% 0.04% 0.13% 0.08% 0.11% 0.24% 0.11% 0.17% 0.00% 0.00% 0.00% NA NA NA 0.15% 0.08% 0.11% Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total 59852 58554 118406 25399 25344 50743 30609 28773 59382 53824 47746 101570 151424 146750 298174 3082 2689 5771 0 0 0 324190 309856 634046 Member Months (Outpatient/ED) Male 59852 25399 30609 53824 151424 3082 0 324190 Female 58554 25344 28773 47746 146750 2689 0 309856 Intensive Outpatient/Partial Hospitalization Outpatient/ED Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Percent 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% NA NA NA 0.00% 0.00% 0.00% Total 118406 50743 59382 101570 298174 5771 0 634046 Percent 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% NA NA NA 0.00% 0.00% 0.00% Page 63 ommunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR NR NR Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total NR NR NR NR NR NR NR NR NR NR Member Months (Outpatient/ED) Male Female NR NR Intensive Outpatient/Partial Hospitalization Outpatient/ED Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Total NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 64 ommunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR NR NR Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total NR NR NR NR NR NR NR NR NR NR Member Months (Outpatient/ED) Male Female NR NR Intensive Outpatient/Partial Hospitalization Outpatient/ED Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Total NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 65 ommunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male NR Member Months (Inpatient) Female Total NR NR NR NR NR NR NR NR NR Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Male NR Female Total NR NR NR NR NR NR NR NR NR Inpatient Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female NR NR NR NR NR NR NR NR NR NR Member Months (Outpatient/ED) Male NR Female Total NR NR NR NR NR NR NR NR NR Intensive Outpatient/Partial Hospitalization Outpatient/ED Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 66 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Commercial Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Member Months 90153 96713 256639 184770 5413 312 46 0 634046 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Oct 7, 2009 1:34 PM $1,141,174.00 $2,772,123.00 $9,421,194.00 $16,555,958.00 $829,442.00 $66,168.00 $8,306.00 $0.00 $30,794,365.00 HEDIS 2008 (Reporting Year 2007) Avg. Cost of Prescriptions / Per Member Per Month $12.66 $28.66 $36.71 $89.60 $153.23 $212.08 $180.57 $48.57 Total Number of Prescriptions 22043 35360 171210 302128 16996 1476 229 0 549442 Avg. Num. Of Prescriptions / Per Member Per Year 2.93 4.39 8.01 19.62 37.68 56.77 59.74 10.40 Page 67 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 68 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization MSHO Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Oct 7, 2009 1:34 PM Member Months NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 69 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Medicaid Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Oct 7, 2009 1:34 PM Member Months NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 70 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Ages 20-44 Ages 45-64 Ages 65+ 5299 5702 235 4933 5454 232 93.09% 92.40% 93.79% 95.65% 95.11% 96.19% 98.72% 97.08% 100.00% 2007 A Page 71 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 72 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 73 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 74 Access/Availability of Care Preferred One Community Health Plan Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Data Elements Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) General Measure Data 12-24 months 25 months 6 yrs. 7-11 yrs. 12-19 yrs. 549 2668 1841 3366 509 2264 1551 2859 92.71% 90.45% 94.98% 84.86% 83.48% 86.24% 84.25% 82.56% 85.94% 84.94% 83.71% 86.16% 2007 A Page 75 Access/Availability of Care Preferred One Community Health Plan Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements General Measure Data 12-24 months 25 months 6 yrs. 7-11 yrs. 12-19 yrs. NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 76 Access/Availability of Care Preferred One Community Health Plan Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Timeliness of Prenatal Care Postpartum Care Data collection methodology (Administrative or Hybrid) H H Eligible member population (i.e. members who meet all denominator criteria) 692 692 Number of numerator events by administrative data in eligible population (before exclusions) 526 411 Current year's administrative rate (before exclusions) 76.01% 59.39% Minimum required sample size (MRSS) or other sample size 411 411 Oversampling rate Final sample size (FSS) 5% 425 5% 425 Number of numerator events by administrative data in FSS 332 251 Data Elements Administrative rate on FSS 78.12% 59.06% Number of original sample records excluded because of valid data errors 7 7 Number of administrative data records excluded 0 0 Number of medical records data records excluded 0 0 Number of employee/dependent medical records excluded 0 0 7 411 322 63 7 411 243 83 93.67% 91.20% 96.15% 79.32% 75.28% 83.36% Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 77 Access/Availability of Care Preferred One Community Health Plan Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Data Elements Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of administrative data records excluded Number of medical records data records excluded Number of employee/dependent medical records excluded Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 78 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment 2007 A Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Engagement of AOD Treatment 18+ Year Olds 38 443 481 15 3 196 44 211 47 Reported rate 39.47% 7.89% 44.24% 9.93% 43.87% 9.77% Lower 95% confidence interval 22.62% 56.33% 0.00% 17.78% 39.51% 48.98% 7.03% 12.83% 39.33% 48.41% 7.01% 12.53% Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 79 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment Engagement of AOD Treatment 18+ Year Olds Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR Lower 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 80 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment Engagement of AOD Treatment 18+ Year Olds Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR Lower 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 81 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment Engagement of AOD Treatment 18+ Year Olds Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR Lower 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 82 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Product/Product Line Years in Business Members* 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 0.00 12.00 0.00 0.00 0.00 12.00 0 52106 0 0 0 52106 52106 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 83 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 84 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 85 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 86 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:34 PM Commercial Member Months Female 4380 18324 22140 23544 15540 8832 <1 1-4 5-9 10-14 15-17 18-19 Male 4332 17388 23616 24480 15468 8904 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 94188 29.04% 21720 28668 25164 27864 30516 92760 29.93% 19956 23904 23856 26244 28800 186948 29.47% 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 133932 41.30% 31512 27876 20880 12816 122760 39.61% 30768 26820 21240 12900 256692 40.47% 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 93084 28.70% 2232 636 132 72 24 24 91728 29.59% 2124 432 96 36 12 0 184812 29.14% >=65 Subtotal >=65 Subtotal: % Age Unknown Total 3120 0.96% 0 2700 0.87% 0 5820 0.92% 324324 309948 HEDIS 2008 (Reporting Year 2007) Total 8712 35712 45756 48024 31008 17736 41676 52572 49020 54108 59316 62280 54696 42120 25716 4356 1068 228 108 36 24 0 634272 Page 87 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:34 PM Medicare Advantage Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Page 88 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:34 PM MSHO Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Page 89 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:34 PM Medicaid Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Page 90
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