Itasca Medical Care Plan Name 2007 Reporting Year Submission # General Info Disclaimers Code CIS Plan ID 1 Last Refreshed: Page Childhood Immunization Status 10/7/2009 1:31:56 PM Use of Services Measures Code Page 21 W15 Well Child Visits in the First 15 Months of Life 39 22 W34 Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life 41 Page 23 AWC Adolescent Well-Care Visits 42 3 24 FSP 2 Effectiveness of Care Measures 22 Frequency of Selected Procedures 43 Inpatient Utilization - General Hospital/Acute Care 47 URI Appropriate Treatment for Children with Upper Respiratory Infection 5 25 COL Colorectal Cancer Screening 6 26 AMB Ambulatory Care 51 55 IPU BCS Breast Cancer Screening 7 27 NON Inpatient Utilization - Nonacute Care CCS Cervical Cancer Screening 11 28 Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Services 59 29 IAD Identification of Alcohol and Other Drug Services 63 30 ORX Outpatient Drug Utilization 67 MPT CHL Chlamydia Screening in Women 12 OMW Osteoporosis Management in Women Who had a Fracture 13 CBP Controlling High Blood Pressure 14 PBH Persistence of Beta Blocker Treatment After Hearth Attack 15 CMC Cholesterol Management for Patients with Cardiovascular Conditions 16 Code CDC Comprehensive Diabetes Care 20 31 AAP Adult's Access to Preventive/Ambulatory Health Services 71 ASM Use of Appropriate Medications for People with Asthma 24 32 CAP Children's and Adolescents' Access to Primary Care Practitioners 75 AMM Antidepressant Medication Management 26 33 PPC ADD Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication 30 GSO Glaucoma Screening in Older Adults 31 34 Code 35 MPM Annual Monitoring for Patients on Persistent Medications 32 DAE Use of High Risk Medications in the Elderly 36 DDE Potentially Harmful Drug-Disease Interactions in the Elderly HEDIS 2008 (Reporting Year 2007) 37 IET YIB Code 36 ENP Access / Availability of Care Measures Page Prenatal and Postpartum Care 77 Initiation/Engagement of Alcohol & Other Drug Dependence Treatment 79 Health Plan Stability Measures Page Years in Business / Total Membership Health Plan Descriptive Information Measures Enrollment by Product Line (Age & Sex) 83 Page 87 Page 1 DISCLAIMERS -1 0. Disclaimer Query located below 1. In October 2009, it was discoverd that the formulas in the Inpatient Utilization: General Hospital/Acute Care measure contained error. The formula was fixed and the data displayed now correctly reflects the rest of the data on the sheet. HEDIS 2008 (Reporting Year 2007) Page 2 Effectiveness of Care Itasca Medical Care Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements General Measure Data DTaP/DT IPV MMR HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 3 Effectiveness of Care Itasca Medical Care Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data MMR HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 75 83.33% 77 85.56% 82 91.11% 59 65.56% 78 86.67% 79 87.78% 71 78.89% 49 54.44% 48 53.33% 75 83.33% 77 85.56% 82 91.11% 59 65.56% 78 86.67% 79 87.78% 71 78.89% 49 54.44% 48 53.33% 75 3 86.67% 79.09% 94.25% 77 6 92.22% 86.13% 98.31% 82 1 92.22% 86.13% 98.31% 59 22 90.00% 83.25% 96.75% 78 7 94.44% 89.16% 99.73% 79 2 90.00% 83.25% 96.75% 71 3 82.22% 73.77% 90.68% 49 27 84.44% 76.40% 92.49% 48 24 80.00% 71.18% 88.82% 90 0.00% 90 Number of Records Excluded Because of Valid Data Errors 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Records Added from the Oversample List 0 Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval 90 HEDIS 2008 (Reporting Year 2007) IPV 2007 H 90 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT Page 4 Effectiveness of Care Itasca Medical Care Appropriate Treatment for Children with Upper Respiratory Infection Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Commercial Measurement Year Medicaid 2007 Data Collection Methodology A Eligible Member Population 264 Numerator Events by Admin Data 25 Reported Rate NR 90.53% Lower 95% Confidence Interval NR 86.81% Upper 95% Confidence Interval NR 94.25% HEDIS 2008 (Reporting Year 2007) Page 5 Effectiveness of Care Itasca Medical Care Colorectal Cancer Screening Data Elements Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Medicare Advantage MSHO 2007 Measurement Year A Data collection methodology (administrative or hybrid) Eligible population 138 Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) NR NR NR NR NR NR Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records added from the oversample list Denominator 25 Numerator events by administrative data Numerator events by medical records Reported rate NR NR 18.12% Lower 95% confidence interval NR NR 11.33% Upper 95% confidence interval NR NR 24.90% HEDIS 2008 (Reporting Year 2007) Page 6 Effectiveness of Care Itasca Medical Care Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements General Measure Data Ages 42-51 Ages 52-69 Total NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) NR NR NR Page 7 Effectiveness of Care Itasca Medical Care Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 42-51 NR NR NR Ages 52-69 Total NR NR NR NR NR NR NR NR Page 8 Effectiveness of Care Itasca Medical Care Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 42-51 Ages 52-69 Total 0 0 NA NA NA 25 15 NA NA NA 25 15 NA NA NA 2007 A Page 9 Effectiveness of Care Itasca Medical Care Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 42-51 Ages 52-69 Total 61 39 63.93% 51.06% 76.80% 56 39 69.64% 56.71% 82.58% 117 78 66.67% 57.70% 75.64% 2007 A Page 10 Effectiveness of Care Itasca Medical Care Cervical Cancer Screening Data Elements Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Measurement Year Data Collection Methodology Eligible Member Population Medicaid 2006 A 663 Numerator Events by Admin Data on Eligible Population (before exclusions) Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors NR NR NR NR Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) 387 NR NR NR 58.37% 54.54% 62.20% Page 11 Effectiveness of Care Itasca Medical Care Chlamydia Screening in Women Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Ages 16-20 Ages 21-25 Data Medicaid Total General Measure Ages 16-20 Ages 21-25 Data Total 2007 A NR NR NR NR NR NR NR NR NR NR NR 101 18 17.82% 9.86% 25.78% 95 7 7.37% 1.59% 13.15% 196 25 12.76% 7.83% 17.68% Page 12 Effectiveness of Care Itasca Medical Care Data Last Refreshed: Oct 7, 2009 1:31 PM Osteoporosis Management in Women Who had a Fracture Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2008 (Reporting Year 2007) Medicare Advantage NR NR NR MSHO 2007 A 5 0 NA NA NA Page 13 Effectiveness of Care Itasca Medical Care Controlling High Blood Pressure Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Commercial Medicare Advantage Measurement Year MSHO 2007 Data Collection Methodology (Hybrid) H Eligible Member Population 73 Numerator Events by Admin Data on Eligible Population (before exclusions) 0 Current Year's Admin Rate NR NR Minimum Required Sample Size 0.00% 73 Oversampling Rate 0.00% Final Sample Size (FSS) 73 Numerator events by admin data in FSS 0 Admin rate on FSS NR NR 0.00% Records Excluded because of Valid Data Errors 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 Records Added from the OverSample List 0 Denominator 73 Numerator Events by Admin Data 0 Numerator Events by Medical Record 43 Reported Rate NR NR 58.90% Lower 95% Confidence Interval NR NR 46.93% Upper 95% Confidence Interval NR NR 70.88% HEDIS 2008 (Reporting Year 2007) Page 14 Effectiveness of Care Itasca Medical Care Persistence of Beta Blocker Treatment After Hearth Attack Data Elements Commercial Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage MSHO Medicaid 2007 2007 Data Collection Methodology A A Eligible Member Population 5 2 Numerator Events by Admin Data on Eligible Population 5 2 Measurement Year Reported Rate NR NR NA NA Lower 95% Confidence Interval NR NR NA NA Upper 95% Confidence Interval NR NR NA NA HEDIS 2008 (Reporting Year 2007) Page 15 Effectiveness of Care Itasca Medical Care Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 16 Effectiveness of Care Itasca Medical Care Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 17 Effectiveness of Care Itasca Medical Care Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 HEDIS 2008 (Reporting Year 2007) 0 0 0.00% 0.00% 0 0 0.00% 0.00% 0 8 0 5 NA NA NA NA NA NA 11 0.00% 11 Records Excluded because of Valid Data Errors Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval LDL-C Level of <100 mg/dL 2007 H 11 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS LDL-C screening 0 11 Page 18 Effectiveness of Care Itasca Medical Care Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 HEDIS 2008 (Reporting Year 2007) 0 0 0.00% 0.00% 0 0 0.00% 0.00% 0 13 0 10 NA NA NA NA NA NA 19 0.00% 19 Records Excluded because of Valid Data Errors Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval LDL-C Level of <100 mg/dL 2007 H 19 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS LDL-C screening 0 19 Page 19 Effectiveness of Care Itasca Medical Care Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 20 Effectiveness of Care Itasca Medical Care Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 21 Effectiveness of Care Itasca Medical Care Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2007 H 45 2007 H 45 2007 H 45 2007 H 45 2007 H 45 2007 H 45 2007 H 45 2007 H 45 2007 H 45 5 11.11% 0 0.00% 0 0.00% 30 66.67% 4 8.89% 0 0.00% 38 84.44% 0 0.00% 0 0.00% Number of Records Excluded Because of Valid Data Errors 0 0 0 0 0 0 0 0 0 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 45 5 27 71.11% 56.76% 85.47% 0 45 0 13 28.89% 14.53% 43.24% 0 45 0 28 62.22% 46.95% 77.50% 0 45 39 1 88.89% 78.60% 99.18% 0 45 4 21 55.56% 39.93% 71.19% 0 45 0 15 33.33% 18.45% 48.22% 0 45 38 3 91.11% 81.69% 100.00% 0 45 0 27 60.00% 44.58% 75.42% 0 45 0 16 35.56% 20.46% 50.65% Numerator events by admin data in eligible population Admin rate on FSS Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 22 Effectiveness of Care Itasca Medical Care Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2007 H 134 2007 H 134 2007 H 134 2007 H 134 2007 H 134 2007 H 134 2007 H 134 2007 H 134 2007 H 134 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 20 14.93% 134 0% 134 20 14.93% 0 0.00% 134 0% 134 0 0.00% 0 0.00% 134 0% 134 0 0.00% 85 63.43% 134 0% 134 85 63.43% 18 13.43% 134 0% 134 18 13.43% 0 0.00% 134 0% 134 0 0.00% 95 70.90% 134 0% 134 95 70.90% 0 0.00% 134 0% 134 0 0.00% 0 0.00% 134 0% 134 0 0.00% Number of Records Excluded Because of Valid Data Errors 0 0 0 0 0 0 0 0 0 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 134 20 91 82.84% 76.08% 89.59% 0 134 0 36 26.87% 18.99% 34.74% 0 134 0 74 55.22% 46.43% 64.02% 0 134 85 4 66.42% 58.05% 74.79% 0 134 18 76 70.15% 62.03% 78.27% 0 134 0 49 36.57% 28.04% 45.09% 0 134 95 20 85.82% 79.54% 92.10% 0 134 0 83 61.94% 53.35% 70.53% 0 134 0 45 33.58% 25.21% 41.95% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 23 Effectiveness of Care Itasca Medical Care Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 5-9 NR NR NR Ages 10-17 NR NR NR Ages 18-56 Total NR NR NR NR NR NR NR NR Page 24 Effectiveness of Care Itasca Medical Care Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 9 9 NA NA NA 11 9 NA NA NA 19 16 NA NA NA 39 34 87.18% 75.40% 98.95% 2007 A Page 25 Effectiveness of Care Itasca Medical Care Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 26 Effectiveness of Care Itasca Medical Care Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 27 Effectiveness of Care Itasca Medical Care Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 0 NA NA NA 3 NA NA NA 3 NA NA NA 2007 A 4 Page 28 Effectiveness of Care Itasca Medical Care Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 7 18.92% 4.95% 32.89% 16 43.24% 25.93% 60.56% 12 32.43% 16.00% 48.87% 2007 A 37 Page 29 Effectiveness of Care Itasca Medical Care Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2008 (Reporting Year 2007) General Measure Data Initiation Phase Medicaid Continuation and Maintenance Phase General Measure Data Initiation Phase Continuation and Maintenance Phase 23 5 NA NA NA 6 0 NA NA NA 2007 A NR NR NR NR NR NR Page 30 Effectiveness of Care Itasca Medical Care Glaucoma Screening in Older Adults Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2008 (Reporting Year 2007) Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage NR NR NR MSHO 2007 A 238 74 31.09% 25.00% 37.18% Page 31 Effectiveness of Care Itasca Medical Care Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 32 Effectiveness of Care Itasca Medical Care Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 33 Effectiveness of Care Itasca Medical Care Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 104 36 34.62% 24.99% 44.24% 14 5 NA NA NA 102 36 35.29% 25.53% 45.06% 6 0 NA NA NA 226 77 34.07% 27.67% 40.47% 2007 A Page 34 Effectiveness of Care Itasca Medical Care Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 67 14 20.90% 10.41% 31.38% 0 0 NA NA NA 59 12 20.34% 9.22% 31.46% 24 4 NA NA NA 150 30 20.00% 13.27% 26.73% 2007 A Page 35 Effectiveness of Care Itasca Medical Care Use of High Risk Medications in the Elderly Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data 1 or More Prescriptions NR NR NR MSHO 2 or More Prescriptions NR NR NR General Measure Data 2007 A 401 1 or More Prescriptions 2 or More Prescriptions 96 23.94% 19.64% 28.24% 14 3.49% 1.57% 5.41% Page 36 Effectiveness of Care Itasca Medical Care Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs NR NR NR NR NR NR NR NR NR Total NR NR NR Page 37 Effectiveness of Care Itasca Medical Care Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs Total 2007 A 13 1 NA NA NA 77 20 25.97% 15.53% 36.42% 12 4 NA NA NA 102 25 24.51% 15.67% 33.35% Page 38 Use of Services Itasca Medical Care Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 39 Use of Services Itasca Medical Care Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR 2 2 3 3 5 13 69 2.06% 0.00% 5.41% 2.06% 0.00% 5.41% 3.09% 0.00% 7.05% 3.09% 0.00% 7.05% 5.15% 0.24% 10.07% 13.40% 6.11% 20.70% 71.13% 61.60% 80.67% 2007 A 97 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) Page 40 Use of Services Itasca Medical Care Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Measurement Year Data Collection Methodology Eligible Member Population Medicaid 2007 A 319 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors NR NR NR NR Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) 219 NR NR NR 68.65% 63.40% 73.90% Page 41 Use of Services Itasca Medical Care Adolescent Well-Care Visits Data Elements Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Measurement Year Data Collection Methodology Eligible Member Population Medicaid 2007 A 579 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS NR NR NR NR Records Excluded because of Valid Data Errors Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2008 (Reporting Year 2007) 187 NR NR NR 32.30% 28.40% 36.19% Page 42 Use of Services Itasca Medical Care Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Member Months Total Age 0-4 0-9 5-19 10-19 Total Procedure Myringotomy Tonsillectomy Age 15-44 20-44 30-64 45-64 65+ Age 0-4 5-19 0-9 10-19 Number of Procedures Procedures / 1,000 Member Months NR NR NR NR Member Months Male Female Female Male Procedure Dilation & Curettage Hysterectomy, Abdominal Age 15-44 45-64 15-44 45-64 65+ Hysterectomy, 15-44 Vaginal 45-64 65+ Cholecystectomy, 30-64 Open 15-44 45-64 65+ Cholecystectomy, 30-64 Closed 15-44 45-64 65+ 20-44 Back Surgery 45-64 65+ Angioplasty (PTCA) 45-64 65+ 45-64 Cardiac Catheterization 65+ 45-64 CABG 65+ Prostatectomy 45-64 65+ Mastectomy 15-44 45-64 65+ Lumpectomy 15-44 45-64 65+ HEDIS 2008 (Reporting Year 2007) Number of Procedures Procedures / 1,000 Member Months Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 43 Use of Services Itasca Medical Care Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Age < 65 65-74 75-84 85+ Member Months Male Female Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2008 (Reporting Year 2007) Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Female Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 44 Use of Services Itasca Medical Care Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Age < 65 65-74 75-84 85+ Member Months Male Female 0 0 678 1027 383 1448 245 1680 Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2008 (Reporting Year 2007) Number of Procedures 0 1 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 1 0 1 0 0 0 1 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Procedures / 1,000 Member Months NA 1.47 0.00 0.00 NA 2.95 0.00 0.00 NA 0.00 0.00 0.00 NA 0.00 0.00 0.00 NA 1.47 0.00 4.08 NA 0.00 0.00 4.08 NA 1.47 2.61 0.00 NA 0.00 0.00 0.00 NA 0.00 0.00 0.00 NA 0.00 0.00 0.00 NA 0.00 0.00 0.00 Female Number of Procedures 0 2 0 0 0 1 3 0 0 2 1 0 0 1 0 0 0 1 2 3 0 1 2 0 0 6 4 1 0 0 0 0 0 0 0 0 0 1 1 0 0 1 3 0 0 0 0 0 0 0 0 0 0 0 0 1 0 2 1 2 Procedures / 1,000 Member Months NA 1.95 0.00 0.00 NA 0.97 2.07 0.00 NA 1.95 0.69 0.00 NA 0.97 0.00 0.00 NA 0.97 1.38 1.79 NA 0.97 1.38 0.00 NA 5.84 2.76 0.60 NA 0.00 0.00 0.00 NA 0.00 0.00 0.00 NA 0.97 0.69 0.00 NA 0.97 2.07 0.00 NA 0.00 0.00 0.00 NA 0.00 0.00 0.00 NA 0.00 0.00 0.60 NA 1.95 0.69 1.19 Page 45 Use of Services Itasca Medical Care Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Member Months Total 10507 18348 20915 13074 Age 0-4 0-9 5-19 10-19 Total Procedure Myringotomy Tonsillectomy Age 15-44 20-44 30-64 45-64 Age 0-4 5-19 0-9 10-19 Number of Procedures 88 19 14 10 Procedures / 1,000 Member Months 8.38 0.91 0.76 0.76 Member Months Male Female 15449 6412 12246 6653 3062 3632 Male Procedure Dilation & Curettage Hysterectomy, Abdominal Hysterectomy, Vaginal Cholecystectomy, Open Cholecystectomy, Closed Back Surgery Mastectomy Lumpectomy Age 15-44 45-64 15-44 45-64 15-44 45-64 30-64 15-44 45-64 30-64 15-44 45-64 20-44 45-64 15-44 45-64 15-44 45-64 HEDIS 2008 (Reporting Year 2007) Female Number of Procedures Procedures / 1,000 Member Months 0 0.00 2 2 0 Number of Procedures 2 0 11 2 1 1 Procedures / 1,000 Member Months 0.13 0.00 0.71 0.55 0.06 0.28 0 0 0.00 0.00 20 1 6 2 1 0 6 2 1.29 0.28 0.49 0.55 0.06 0.00 0.39 0.55 0.30 0.31 0.00 Page 46 Use of Services Itasca Medical Care Inpatient Utilization - General Hospital/Acute Care Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:31 PM Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 47 Use of Services Itasca Medical Care Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 48 Use of Services Itasca Medical Care Inpatient Utilization - General Hospital/Acute Care MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:31 PM Member Months 0 0 0 0 0 1705 1831 1925 0 5461 Discharges Discharges / 1,000 Member Months 0 0 0 0 0 98 103 71 0 272 NA NA NA NA NA 57.48 56.25 36.88 0 0 0 0 0 60 72 53 0 185 NA NA NA NA NA 35.19 39.32 27.53 49.81 33.88 0 0 0 0 0 38 31 18 0 87 NA NA NA NA NA 22.29 16.93 9.35 0 0 0 0 0 NA NA NA HEDIS 2008 (Reporting Year 2007) 15.93 NA Days 0 0 0 0 0 412 319 322 0 1053 0 0 0 0 0 189 202 248 0 639 Days / 1,000 Member Months NA NA NA NA NA 241.64 174.22 167.27 192.82 NA NA NA NA NA 110.85 110.32 128.83 117.01 0 0 0 0 0 223 117 74 0 414 NA NA NA NA NA 130.79 63.90 38.44 0 0 0 0 0 NA NA NA 75.81 NA Average Length of Stay NA NA NA NA NA 4.20 3.10 4.54 NA 3.87 NA NA NA NA NA 3.15 2.81 4.68 NA 3.45 NA NA NA NA NA 5.87 3.77 4.11 NA 4.76 NA NA NA NA NA Page 49 Use of Services Itasca Medical Care Inpatient Utilization - General Hospital/Acute Care Medicaid Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:31 PM Member Months 2890 15458 13074 18658 6694 671 611 595 0 58651 Discharges Discharges / 1,000 Member Months 51 189 87 393 97 21 16 11 0 865 17.65 12.23 6.65 21.06 14.49 31.30 26.19 18.49 33 65 23 79 41 17 9 10 0 277 11.42 4.20 1.76 4.23 6.12 25.34 14.73 16.81 18 124 24 82 45 4 7 1 0 305 6.23 8.02 1.84 4.39 6.72 5.96 11.46 1.68 40 232 11 0 283 3.06 12.43 1.64 HEDIS 2008 (Reporting Year 2007) 14.75 4.72 5.20 7.36 Days 129 258 189 999 248 63 45 29 0 1960 98 98 30 248 107 48 29 26 0 684 Days / 1,000 Member Months 44.64 16.69 14.46 53.54 37.05 93.89 73.65 48.74 33.42 33.91 6.34 2.29 13.29 15.98 71.54 47.46 43.70 11.66 31 160 58 177 124 15 16 3 0 584 10.73 10.35 4.44 9.49 18.52 22.35 26.19 5.04 101 574 17 0 692 7.73 30.76 2.54 9.96 18.01 Average Length of Stay 2.53 1.37 2.17 2.54 2.56 3.00 2.81 2.64 NA 2.27 2.97 1.51 1.30 3.14 2.61 2.82 3.22 2.60 NA 2.47 1.72 1.29 2.42 2.16 2.76 3.75 2.29 3.00 NA 1.91 2.53 2.47 1.55 NA 2.45 Page 50 Use of Services Itasca Medical Care Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 51 Use of Services Itasca Medical Care Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Member Months NR Total Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services Itasca Medical Care Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 0 0 0 0 0 1705 1831 1925 0 5461 Outpatient Visits (Excludes MH/CD) Age <1 1-9 Visits 0 0 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total 0 0 0 1815 2122 1241 0 5178 HEDIS 2008 (Reporting Year 2007) Visits/ 1,000 Member Months NA NA NA NA NA 1064.52 1158.93 644.68 948.18 Emergency Room Visits Visits 0 0 0 0 0 95 92 69 0 256 Visits/ 1,000 Member Months NA NA NA NA NA 55.72 50.25 35.84 46.88 Ambulatory Surgery/Procedures Procedures 0 0 0 0 0 49 46 20 0 115 Procedures/ 1,000 Member Months NA NA NA NA NA 28.74 25.12 10.39 21.06 Observation Room Stays Resulting in Discharge Stays 0 0 0 0 0 1 5 3 0 9 Stays/ 1,000 Member Months NA NA NA NA NA 0.59 2.73 1.56 1.65 Page 53 Use of Services Itasca Medical Care Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 2890 15458 13074 18658 6694 671 611 595 0 58651 Outpatient Visits (Excludes MH/CD) Age <1 1-9 Visits 2995 6680 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total 5122 12056 4440 422 225 349 0 32289 HEDIS 2008 (Reporting Year 2007) Visits/ 1,000 Member Months 1036.33 432.14 391.77 646.16 663.28 628.91 368.25 586.55 550.53 Emergency Room Visits Visits 308 850 541 1602 176 37 19 19 0 3552 Visits/ 1,000 Member Months 106.57 54.99 41.38 85.86 26.29 55.14 31.10 31.93 60.56 Ambulatory Surgery/Procedures Procedures 14 77 48 252 165 15 10 3 0 584 Procedures/ 1,000 Member Months 4.84 4.98 3.67 13.51 24.65 22.35 16.37 5.04 9.96 Observation Room Stays Resulting in Discharge Stays 1 1 37 99 5 0 0 0 0 143 Stays/ 1,000 Member Months 0.35 0.06 2.83 5.31 0.75 0.00 0.00 0.00 2.44 Page 54 Use of Services Itasca Medical Care Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2008 (Reporting Year 2007) NR NR Page 55 Use of Services Itasca Medical Care Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2008 (Reporting Year 2007) NR NR Page 56 Use of Services Itasca Medical Care Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Age Member Months <1 0 1-9 0 10-19 0 20-44 0 45-64 0 65-74 1705 75-84 1831 85+ 1925 Unknown 0 5461 Total Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 0 NA 0 NA NA 1-9 0 NA 0 NA NA 10-19 0 NA 0 NA NA 20-44 0 NA 0 NA NA 45-64 0 NA 0 NA NA 65-74 32 18.77 566 331.96 17.69 75-84 61 33.32 1416 773.35 23.21 85+ 44 22.86 1494 776.10 33.95 Unknown 0 137 25.09 0 3476 636.51 NA 25.37 Age Total HEDIS 2008 (Reporting Year 2007) Page 57 Use of Services Itasca Medical Care Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Age Member Months <1 2890 1-9 15458 10-19 13074 20-44 18658 45-64 6694 65-74 671 75-84 611 85+ 595 Unknown Total 0 58651 Discharges Discharges / 1,000 Member Months <1 3 1-9 Days Days / 1,000 Member Months Average Length of Stay 1.04 3 1.04 1.00 0 0.00 0 0.00 NA 10-19 1 0.08 1 0.08 1.00 20-44 1 0.05 1 0.05 1.00 45-64 3 0.45 7 1.05 2.33 65-74 3 4.47 208 309.99 69.33 75-84 5 8.18 343 561.37 68.60 85+ 5 8.40 123 206.72 24.60 0.36 0 686 11.70 NA 32.67 Age Unknown Total 0 21 HEDIS 2008 (Reporting Year 2007) Page 58 Use of Services Itasca Medical Care Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Member Months (Any) Age Male Female 0-12 13-17 18-64 65+ Unknown Total NR NR Member Months (Inpatient) Total Sex M F Total M F NR 13-17 Total M F NR 18-64 Total M F NR 65+ Total M F NR Unknown Total NR NR NR NR Age Total M F Total Number HEDIS 2008 (Reporting Year 2007) Female Total Member Months (Outpatient/ED) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Services 0-12 Male Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female NR NR Inpatient Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Intensive Outpatient/Partial Hospitalization Outpatient/ED Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 59 Use of Services Itasca Medical Care Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Member Months (Inpatient) Member Months (Any) Male Age Female 0-12 13-17 18-64 65+ Unknown Total NR NR Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Unknown Total Total M F NR Total M F Total NR NR NR NR HEDIS 2008 (Reporting Year 2007) Female Total Member Months (Outpatient/ED) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Services 0-12 Male Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR Intensive Outpatient/Partial Hospitalization Inpatient Percent NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Outpatient/ED Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 60 Use of Services Itasca Medical Care Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Member Months (Inpatient) Male Female Total Male Female Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1306 0 1306 0 4155 0 4155 0 5461 0 5461 0 1306 0 1306 0 4155 0 4155 0 5461 0 5461 0 1306 0 1306 0 4155 0 4155 Any Services Age 0-12 Sex M F Total 13-17 M F Total 18-64 M F Total 65+ M F Total Unknown M F Total M F Total Total Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female Male Female Total 0 0 0 0 0 0 0 0 0 5461 0 5461 0 1306 0 1306 0 4155 0 4155 0 5461 0 5461 Intensive Outpatient/Partial Hospitalization Inpatient Member Months (Outpatient/ED) Outpatient/ED Number Percent Number Percent Number Percent Number Percent 0 0 0 0 0 0 0 0 0 11 31 42 0 0 0 11 31 42 NA NA NA NA NA NA NA NA NA 10.11% 8.95% 9.23% NA NA NA 10.11% 8.95% 9.23% 0 0 0 0 0 0 0 0 0 3 13 16 0 0 0 3 13 16 NA NA NA NA NA NA NA NA NA 2.76% 3.75% 3.52% NA NA NA 2.76% 3.75% 3.52% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 NA NA NA NA NA NA NA NA NA 0.00% 0.00% 0.00% NA NA NA 0.00% 0.00% 0.00% 0 0 0 0 0 0 0 0 0 8 21 29 0 0 0 8 21 29 NA NA NA NA NA NA NA NA NA 7.35% 6.06% 6.37% NA NA NA 7.35% 6.06% 6.37% HEDIS 2008 (Reporting Year 2007) Page 61 Use of Services Itasca Medical Care Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulato Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Male Female Total Male Female Total Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female 11618 3382 10870 3482 22488 6864 11618 3382 10870 3482 22488 6864 11618 3382 10870 3482 22488 6864 11618 3382 10870 3482 22488 6864 10384 548 0 25932 17038 1329 0 32719 27422 1877 0 58651 10384 548 0 25932 17038 1329 0 32719 27422 1877 0 58651 10384 548 0 25932 17038 1329 0 32719 27422 1877 0 58651 10384 548 0 25932 17038 1329 0 32719 27422 1877 0 58651 Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Member Months (Inpatient) Any Services Age 0-12 Sex M F Total 13-17 M F Total 18-64 M F Total 65+ M F Total Unknown M F Total M F Total Total Intensive Outpatient/Partial Hospitalization Inpatient Member Months (Outpatient/ED) Male Female Total Outpatient/ED Number Percent Number Percent Number Percent Number Percent 134 92 226 78 94 172 144 299 443 1 8 9 0 0 0 357 493 850 13.84% 10.16% 12.06% 27.68% 32.40% 30.07% 16.64% 21.06% 19.39% 2.19% 7.22% 5.75% NA NA NA 16.52% 18.08% 17.39% 3 0 3 2 2 4 5 16 21 0 1 1 0 0 0 10 19 29 0.31% 0.00% 0.16% 0.71% 0.69% 0.70% 0.58% 1.13% 0.92% 0.00% 0.90% 0.64% NA NA NA 0.46% 0.70% 0.59% 0 1 1 0 0 0 4 23 27 0 0 0 0 0 0 4 24 28 0.00% 0.11% 0.05% 0.00% 0.00% 0.00% 0.46% 1.62% 1.18% 0.00% 0.00% 0.00% NA NA NA 0.19% 0.88% 0.57% 134 92 226 78 94 172 144 293 437 1 7 8 0 0 0 357 486 843 13.84% 10.16% 12.06% 27.68% 32.40% 30.07% 16.64% 20.64% 19.12% 2.19% 6.32% 5.11% NA NA NA 16.52% 17.82% 17.25% HEDIS 2008 (Reporting Year 2007) Page 62 Itasca Medical Care Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR NR NR Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total NR NR NR NR NR NR NR NR NR NR Member Months (Outpatient/ED) Male Female NR NR Intensive Outpatient/Partial Hospitalization Outpatient/ED Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Total NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 63 Itasca Medical Care Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR NR NR Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total NR NR NR NR NR NR NR NR NR NR Member Months (Outpatient/ED) Male Female NR NR Intensive Outpatient/Partial Hospitalization Outpatient/ED Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Total NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 64 Itasca Medical Care Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 0 0 0 0 0 1306 0 1306 Female 0 0 0 0 0 4155 0 4155 Member Months (Inpatient) Total 0 0 0 0 0 5461 0 5461 Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 4 15 0 0 0 11 4 15 HEDIS 2008 (Reporting Year 2007) Male 0 0 0 0 0 1306 0 1306 Female 0 0 0 0 0 4155 0 4155 Total 0 0 0 0 0 5461 0 5461 Inpatient Percent NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 10.11% 1.16% 3.30% NA NA NA 10.11% 1.16% 3.30% Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 2 9 0 0 0 7 2 9 Percent NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 6.43% 0.58% 1.98% NA NA NA 6.43% 0.58% 1.98% Member Months (Intensive Outpatient/Partial Hospitalization) Male Female Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1306 4155 5461 0 0 0 1306 4155 5461 Member Months (Outpatient/ED) Male 0 0 0 0 0 1306 0 1306 Female 0 0 0 0 0 4155 0 4155 Intensive Outpatient/Partial Hospitalization Outpatient/ED Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 8 3 11 0 0 0 8 3 11 Percent NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 0.00% 0.00% 0.00% NA NA NA 0.00% 0.00% 0.00% Total 0 0 0 0 0 5461 0 5461 Percent NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 7.35% 0.87% 2.42% NA NA NA 7.35% 0.87% 2.42% Page 65 Itasca Medical Care Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 11618 3382 2183 2675 5526 548 0 25932 Female 10870 3482 4223 5223 7592 1329 0 32719 Member Months (Inpatient) Total 22488 6864 6406 7898 13118 1877 0 58651 Any Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 1 0 1 11 10 21 19 30 49 33 35 68 53 62 115 1 1 2 0 0 0 118 138 256 HEDIS 2008 (Reporting Year 2007) Male 11618 3382 2183 2675 5526 548 0 25932 Female 10870 3482 4223 5223 7592 1329 0 32719 Total 22488 6864 6406 7898 13118 1877 0 58651 Inpatient Percent 0.10% 0.00% 0.05% 3.90% 3.45% 3.67% 10.44% 8.52% 9.18% 14.80% 8.04% 10.33% 11.51% 9.80% 10.52% 2.19% 0.90% 1.28% NA NA NA 5.46% 5.06% 5.24% Number 0 0 0 3 5 8 3 11 14 12 12 24 21 17 38 1 0 1 0 0 0 40 45 85 Percent 0.00% 0.00% 0.00% 1.06% 1.72% 1.40% 1.65% 3.13% 2.62% 5.38% 2.76% 3.65% 4.56% 2.69% 3.48% 2.19% 0.00% 0.64% NA NA NA 1.85% 1.65% 1.74% Member Months (Intensive Outpatient/Partial Hospitalization) Total Male Female 11618 3382 2183 2675 5526 548 0 25932 10870 3482 4223 5223 7592 1329 0 32719 22488 6864 6406 7898 13118 1877 0 58651 Member Months (Outpatient/ED) Male 11618 3382 2183 2675 5526 548 0 25932 Female 10870 3482 4223 5223 7592 1329 0 32719 Intensive Outpatient/Partial Hospitalization Outpatient/ED Number 0 0 0 0 0 0 0 0 0 0 0 0 0 3 3 0 0 0 0 0 0 0 3 3 Number 1 0 1 11 10 21 18 26 44 28 31 59 49 54 103 1 1 2 0 0 0 108 122 230 Percent 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.47% 0.27% 0.00% 0.00% 0.00% NA NA NA 0.00% 0.11% 0.06% Total 22488 6864 6406 7898 13118 1877 0 58651 Percent 0.10% 0.00% 0.05% 3.90% 3.45% 3.67% 9.89% 7.39% 8.24% 12.56% 7.12% 8.96% 10.64% 8.54% 9.42% 2.19% 0.90% 1.28% NA NA NA 5.00% 4.47% 4.71% Page 66 Use of Services Itasca Medical Care Outpatient Drug Utilization Commercial Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Data Last Refreshed: Oct 7, 2009 1:31 PM Member Months NR Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 67 Use of Services Itasca Medical Care Outpatient Drug Utilization Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 68 Use of Services Itasca Medical Care Outpatient Drug Utilization MSHO Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Data Last Refreshed: Oct 7, 2009 1:31 PM Member Months 0 0 0 0 1705 1831 1925 0 5461 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total $0.00 $0.00 $0.00 $1,242.00 $663,930.00 $739,227.00 $494,691.00 $0.00 $1,899,090.00 HEDIS 2008 (Reporting Year 2007) Avg. Cost of Prescriptions / Per Member Per Month NA NA NA NA $389.40 $403.73 $256.98 $347.75 Total Number of Prescriptions 0 0 0 25 12523 18462 17537 0 48547 Avg. Num. Of Prescriptions / Per Member Per Year NA NA NA NA 88.14 121.00 109.32 106.68 Page 69 Use of Services Itasca Medical Care Outpatient Drug Utilization Medicaid Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Data Last Refreshed: Oct 7, 2009 1:31 PM Member Months 18348 13074 18658 6694 671 611 595 0 58651 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total $298,987.00 $557,196.00 $1,818,177.00 $1,162,918.00 $11,249.00 $4,470.00 $12,927.00 $0.00 $3,865,924.00 HEDIS 2008 (Reporting Year 2007) Avg. Cost of Prescriptions / Per Member Per Month $16.30 $42.62 $97.45 $173.73 $16.76 $7.32 $21.73 $65.91 Total Number of Prescriptions 6139 7926 28821 18342 516 520 1041 0 63305 Avg. Num. Of Prescriptions / Per Member Per Year 4.02 7.27 18.54 32.88 9.23 10.21 20.99 12.95 Page 70 Access/Availability of Care Itasca Medical Care Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 71 Access/Availability of Care Itasca Medical Care Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 72 Access/Availability of Care Itasca Medical Care Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Ages 20-44 Ages 45-64 Ages 65+ 0 0 401 2007 A 0 0 396 NA NA NA NA NA NA 98.75% 97.54% 99.96% Page 73 Access/Availability of Care Itasca Medical Care Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Ages 20-44 Ages 45-64 Ages 65+ 754 356 112 2007 A 686 314 94 90.98% 88.87% 93.09% 88.20% 84.71% 91.69% 83.93% 76.68% 91.18% Page 74 Access/Availability of Care Itasca Medical Care Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements General Measure Data 12-24 months 25 months 6 yrs. 7-11 yrs. 12-19 yrs. NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 75 Access/Availability of Care Itasca Medical Care Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Data Elements Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) General Measure Data 12-24 months 25 months 6 yrs. 7-11 yrs. 12-19 yrs. 138 399 229 298 2007 A 135 373 212 284 97.83% 95.03% 100.00% 93.48% 90.94% 96.03% 92.58% 88.96% 96.19% 95.30% 92.73% 97.87% Page 76 Access/Availability of Care Itasca Medical Care Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Data Elements Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of administrative data records excluded Number of medical records data records excluded Number of employee/dependent medical records excluded Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 77 Access/Availability of Care Itasca Medical Care Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Timeliness of Prenatal Care Postpartum Care Data collection methodology (Administrative or Hybrid) H H Eligible member population (i.e. members who meet all denominator criteria) 167 167 Number of numerator events by administrative data in eligible population (before exclusions) 0 0 Current year's administrative rate (before exclusions) 0.00% 0.00% Minimum required sample size (MRSS) or other sample size 167 167 Oversampling rate Final sample size (FSS) 167 167 0 0 0.00% 0.00% Number of original sample records excluded because of valid data errors 0 0 Number of administrative data records excluded 0 0 Number of medical records data records excluded 0 0 Number of employee/dependent medical records excluded 0 0 0 167 0 135 0 167 0 97 80.84% 74.57% 87.11% 58.08% 50.30% 65.87% Data Elements Number of numerator events by administrative data in FSS Administrative rate on FSS Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 78 Access/Availability of Care Itasca Medical Care Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment Engagement of AOD Treatment 18+ Year Olds Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR Lower 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 79 Access/Availability of Care Itasca Medical Care Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment Engagement of AOD Treatment 18+ Year Olds Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR Lower 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 80 Access/Availability of Care Itasca Medical Care Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment 2007 A Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Engagement of AOD Treatment 18+ Year Olds 0 5 5 0 0 4 0 4 0 Reported rate NA NA NA NA NA NA Lower 95% confidence interval NA NA NA NA NA NA NA NA NA NA NA NA Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 81 Access/Availability of Care Itasca Medical Care Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment Initiation of AOD Treatment Engagement of AOD Treatment Overall Rate Initiation of AOD Treatment Engagement of AOD Treatment 2007 A Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Engagement of AOD Treatment 18+ Year Olds 7 55 62 5 4 32 11 37 15 Reported rate NA NA 58.18% 20.00% 59.68% 24.19% Lower 95% confidence interval NA NA NA NA 44.24% 72.13% 8.52% 31.48% 46.66% 72.69% 12.73% 35.66% Upper 95% confidence interval HEDIS 2008 (Reporting Year 2007) Page 82 Health Plan Stability Itasca Medical Care Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 83 Health Plan Stability Itasca Medical Care Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 84 Health Plan Stability Itasca Medical Care Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO Product/Product Line Years in Business Members* 0.00 0.00 2.00 0.00 0.00 2.00 0 0 464 0 0 464 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 464 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 85 Health Plan Stability Itasca Medical Care Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid Product/Product Line Years in Business Members* 25.00 0.00 0.00 0.00 0.00 25.00 4977 0 0 0 0 4977 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 4977 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Medicaid Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2007 HEDIS 2008 (Reporting Year 2007) Page 86 Health Plan Descriptive Information Itasca Medical Care Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:31 PM Commercial Male Member Months Female <1 1-4 5-9 10-14 15-17 18-19 Total NR NR NR NR NR NR 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 NR NR 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 NR NR 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 NR NR >=65 Subtotal >=65 Subtotal: % Age Unknown Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) NR NR NR NR NR NR NR Page 87 Health Plan Descriptive Information Itasca Medical Care Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:31 PM Medicare Advantage Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2008 (Reporting Year 2007) Page 88 Health Plan Descriptive Information Itasca Medical Care Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:31 PM MSHO <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 0 0 0 0 0 0 Member Months Female 0 0 0 0 0 0 Total 0 0 0 0 0 0 0 0.00% 0 0 0 0 0 0 0.00% 0 0 0 0 0 0 0.00% 0 0.00% 0 0 0 0 0 0.00% 0 0 0 0 0 0.00% 0 0.00% 336 324 216 156 108 120 0 0.00% 492 528 756 672 780 888 0 0.00% 1260 100.00% 0 4116 100.00% 0 5376 100.00% 1260 4116 HEDIS 2008 (Reporting Year 2007) 0 0 0 0 0 0 0 0 0 828 852 972 828 888 1008 0 5376 Page 89 Health Plan Descriptive Information Itasca Medical Care Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:31 PM Medicaid <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 1663 3919 4131 3141 2146 910 Member Months Female 1227 3698 3710 3674 2043 1160 Total 2890 7617 7841 6815 4189 2070 15910 61.35% 1273 1548 1127 1238 1226 15512 47.41% 3063 3011 2212 2048 1912 31422 53.57% 6412 24.73% 1323 828 593 318 12246 37.43% 1311 1097 728 496 18658 31.81% 3062 11.81% 144 57 123 125 34 65 3632 11.10% 328 142 91 272 255 241 6694 11.41% 548 2.11% 0 1329 4.06% 0 1877 3.20% 25932 32719 HEDIS 2008 (Reporting Year 2007) 4336 4559 3339 3286 3138 2634 1925 1321 814 472 199 214 397 289 306 0 58651 Page 90
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