Preferred One Community Health Plan Plan Name 2006 Reporting Year General Info Disclaimers Submission # Plan ID 1 23 Last Refreshed: 23 Use of Services Measures Well Child Visits in the First 15 Months of Life 24 Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life 43 44 Page 2 10/7/2009 1:19:28 PM Page 41 Page 25 Adolescent Well-Care Visits Childhood Immunization Status 3 26 Frequency of Selected Procedures 45 Adolescent Immunization Status 5 27 Inpatient Utilization - General Hospital/Acute Care 48 Appropriate Treatment for Children with Upper Respiratory Infection 7 28 Ambulatory Care 51 Colorectal Cancer Screening 8 29 Inpatient Utilization - Nonacute Care 54 Breast Cancer Screening 9 30 13 Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex 57 Cervical Cancer Screening Chlamydia Screening in Women 14 31 15 Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Services 60 Osteoporosis Management in Women Who had a Fracture Controlling High Blood Pressure 16 32 17 Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay 64 Beta Blocker Treatment after Heart Attack 33 Identification of Alcohol and Other Drug Services 67 34 Outpatient Drug Utilization 71 35 Adult's Access to Preventive/Ambulatory Health Services 75 36 Children's and Adolescents' Access to Primary Care Practitioners 79 37 Prenatal and Postpartum Care 81 38 Initiation/Engagement of Alcohol & Other Drug Dependence Treatment 83 Health Plan Stability Measures Years in Business / Total Membership Page 39 Health Plan Descriptive Information Measures Enrollment by Product Line (Age & Sex) Page 40 Effectiveness of Care Measures Persistence of Beta Blocker Treatment After Hearth Attack 18 Cholesterol Management for Patients with Cardiovascular Conditions 19 Comprehensive Diabetes Care 22 Use of Appropriate Medications for People with Asthma 26 Antidepressant Medication Management 28 Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication 32 Glaucoma Screening in Older Adults 33 Annual Monitoring for Patients on Persistent Medications 34 Drugs to Be Avoided in the Elderly 38 Potentially Harmful Drug-Disease Interactions in the Elderly 39 HEDIS 2007 (Reporting Year 2006) Access / Availability of Care Measures Page 87 91 Page 1 DISCLAIMERS -1 0. Disclaimer Query located below 1. In October 2009, it was discoverd that the formulas in the Inpatient Utilization: General Hospital/Acute Care measure contained error. The formula was fixed and the data displayed now correctly reflects the rest of the data on the sheet. HEDIS 2007 (Reporting Year 2006) Page 2 Effectiveness of Care Preferred One Community Health Plan Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 322 70.61% 350 76.75% 413 90.57% 343 75.22% 340 74.56% 384 84.21% 313 68.64% 276 60.53% 260 57.02% 320 70.64% 348 76.82% 410 90.51% 341 75.28% 338 74.61% 381 84.11% 311 68.65% 274 60.49% 258 56.95% 292 78 90.02% 87.01% 93.04% 315 68 93.19% 90.63% 95.74% 376 14 94.89% 92.64% 97.14% 308 71 92.21% 89.50% 94.93% 306 74 92.46% 89.78% 95.13% 348 17 88.81% 85.64% 91.98% 281 64 83.94% 80.27% 87.61% 250 83 81.02% 77.11% 84.93% 235 78 76.16% 71.91% 80.40% 453 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 1 Number of employee/dependent records excluded 0 Records Added from the Oversample List 1 HEDIS 2007 (Reporting Year 2006) MMR 411 10.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV 2006 H 456 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 3 Effectiveness of Care Preferred One Community Health Plan Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data DTaP/DT IPV MMR HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 4 Effectiveness of Care Preferred One Community Health Plan Adolescent Immunization Status Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Combo 2 283 51.83% 96 17.58% 111 20.33% 35 6.41% 237 52.32% 80 17.66% 84 18.54% 27 5.96% 217 137 86.13% 82.67% 89.59% 75 220 71.78% 67.30% 76.25% 74 132 50.12% 45.17% 55.08% 23 156 43.55% 38.64% 48.47% 453 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 4 Number of employee/dependent records excluded 0 Records Added from the Oversample List 4 HEDIS 2007 (Reporting Year 2006) VZV 411 10.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B 2006 H 546 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Page 5 Effectiveness of Care Preferred One Community Health Plan Adolescent Immunization Status Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data MMR Hepatitis B VZV Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 6 Effectiveness of Care Preferred One Community Health Plan Appropriate Treatment for Children with Upper Respiratory Infection Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology General Measure Data 2006 A Eligible Member Population 892 Numerator Events by Admin Data 115 Reported Rate 87.11% Lower 95% Confidence Interval 84.85% Upper 95% Confidence Interval 89.36% HEDIS 2007 (Reporting Year 2006) Page 7 Effectiveness of Care Preferred One Community Health Plan Colorectal Cancer Screening Data Elements Measurement Year Data collection methodology (administrative or hybrid) Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial NR NR NR NR H 5598 Number of numerator events by administrative data in eligible population (before exclusions) 2264 40.44% Minimum required sample size (MRSS) or other sample size 411 Oversampling rate 0.1 Final sample size (FSS) 453 Number of numerator events by administrative data in FSS 162 Administrative rate on FSS MSHO 2006 Eligible population Current year's administrative rate (before exclusions) Medicare Advantage 35.76% Number of original sample records excluded because of valid data errors 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 Records added from the oversample list 0 Denominator 411 Numerator events by administrative data 147 Numerator events by medical records 31 Reported rate 43.31% NR NR Lower 95% confidence interval 38.40% NR NR Upper 95% confidence interval 48.22% NR NR Data Elements with an Asterisk(*) are OPTIONAL and are not used in any calculation or total HEDIS 2007 (Reporting Year 2006) Page 8 Effectiveness of Care Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 Ages 52-69 Total 2659 1737 65.33% 63.50% 67.15% 2566 1866 72.72% 70.98% 74.46% 5225 3603 68.96% 67.69% 70.22% 2006 A Page 9 Effectiveness of Care Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 NR NR NR Ages 52-69 Total NR NR NR NR NR NR NR NR Page 10 Effectiveness of Care Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 NR NR NR Ages 52-69 Total NR NR NR NR NR NR NR NR Page 11 Effectiveness of Care Community Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data Ages 42-51 Ages 52-69 Total NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) NR NR NR Page 12 Effectiveness of Care Preferred One Community Health Plan Cervical Cancer Screening Data Elements Measurement Year Data Collection Methodology Eligible Member Population Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Medicaid 2006 A 4912 Numerator Events by Admin Data on Eligible Population (before exclusions) Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors 77.63% NR NR NR Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) 3813 77.63% 76.45% 78.80% NR NR NR Page 13 Effectiveness of Care mmunity Health Plan Chlamydia Screening in Women Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Ages 16-20 Ages 21-25 Data Medicaid Total General Measure Ages 16-20 Ages 21-25 Data Total 2006 A 545 182 33.39% 29.34% 37.45% 766 274 35.77% 32.31% 39.23% 1311 456 34.78% 32.17% 37.40% NR NR NR NR NR NR NR NR NR NR NR Page 14 Effectiveness of Care Preferred One Community Health Plan Osteoporosis Management in Women Who had a Fracture Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage MSHO NR NR NR NR NR NR Page 15 Effectiveness of Care Community Health Plan Controlling High Blood Pressure Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology (Hybrid) General Measure Data Current Year's Admin Rate Final Sample Size (FSS) 386 1688 2074 0 0 0 0.00% 0.00% 0.00% 0 0 0 0.00% 0.00% 0.00% 70 341 411 411 15.00% 473 Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 Records Added from the OverSample List 40 Denominator Total H Numerator Events by Admin Data on Eligible Population (before exclusions) Oversampling Rate Ages 46-85 2006 Eligible Member Population Minimum Required Sample Size Ages 18-45 Numerator Events by Admin Data 0 0 0 Numerator Events by Medical Record 43 217 260 Reported Rate 61.43% 63.64% 63.26% Lower 95% Confidence Interval 49.31% 58.38% 58.48% Upper 95% Confidence Interval 73.55% 68.89% 68.04% HEDIS 2007 (Reporting Year 2006) Page 16 Effectiveness of Care Preferred One Community Health Plan Beta Blocker Treatment after Heart Attack Data Elements Measurement Year Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial H Eligible Member Population 33 Numerator Events by Admin Data on Eligible Population 27 Minimum Required Sample Size Oversampling Rate 81.82% NR NR NR NR 33 0.00% Final Sample Size (FSS) 33 Numerator events by admin data in FSS 27 Admin rate on FSS MSHO 2006 Data Collection Methodology Current Year's Admin Rate Medicare Advantage 81.82% Records Excluded because of Valid Data Errors 0 Number of administrative data records excluded 0 Number of medical record data records excluded 1 Number of employee/dependent medical records excluded 0 Records Added from the Oversample List 0 Denominator 32 Numerator Events by Admin Data 27 Numerator Events by Medical Record 4 Reported Rate 96.88% NR NR Lower 95% Confidence Interval 89.28% NR NR Upper 95% Confidence Interval 100.00% NR NR HEDIS 2007 (Reporting Year 2006) Page 17 Effectiveness of Care Preferred One Community Health Plan Persistence of Beta Blocker Treatment After Hearth Attack Data Elements Measurement Year Commercial Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage MSHO 2006 Data Collection Methodology A Eligible Member Population 31 Numerator Events by Admin Data on Eligible Population 28 Reported Rate 90.32% NR NR Lower 95% Confidence Interval 78.30% NR NR Upper 95% Confidence Interval 100.00% NR NR HEDIS 2007 (Reporting Year 2006) Page 18 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data 0 Number of administrative data records excluded 0 Number of medical record data records excluded 5 Number of employee/dependent medical records excluded 0 HEDIS 2007 (Reporting Year 2006) 168 0 87.96% 0.00% 168 0 87.96% 0.00% 164 1 0 94 88.71% 83.89% 93.53% 50.54% 43.08% 57.99% 191 0.00% 191 Records Excluded because of Valid Data Errors Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval LDL-C Level of <100 mg/dL 2006 H 191 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS LDL-C screening 0 186 Page 19 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 20 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 21 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2006 H 1088 2006 H 1088 2006 H 1088 2006 H 1088 2006 H 1088 2006 H 1088 2006 H 1088 2006 H 1088 2006 H 1088 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 942 86.58% 411 10% 453 391 86.31% 1088 100.00% 411 10% 453 453 100.00% 0 0.00% 411 10% 453 0 0.00% 577 53.03% 411 10% 453 261 57.62% 854 78.49% 411 10% 453 352 77.70% 0 0.00% 411 10% 453 0 0.00% 875 80.42% 411 10% 453 352 77.70% 0 0.00% 411 10% 453 0 0.00% 0 0.00% 411 10% 453 0 0.00% Number of Records Excluded Because of Valid Data Errors 0 0 0 0 0 0 0 0 0 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 1 411 356 6 88.08% 84.82% 91.33% 1 411 0 149 36.25% 31.48% 41.02% 1 411 0 163 39.66% 34.81% 44.51% 1 411 235 13 60.34% 55.49% 65.19% 1 411 321 8 80.05% 76.06% 84.03% 1 411 0 149 36.25% 31.48% 41.02% 1 411 322 7 80.05% 76.06% 84.03% 1 411 0 271 65.94% 61.23% 70.64% 1 411 0 200 48.66% 43.71% 53.62% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 22 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 23 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 24 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 25 Effectiveness of Care Preferred One Community Health Plan Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 54 53 98.15% 93.63% 100.00% 67 64 95.52% 89.82% 100.00% 260 247 95.00% 92.16% 97.84% 381 364 95.54% 93.33% 97.74% 2006 A Page 26 Effectiveness of Care Preferred One Community Health Plan Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 5-9 NR NR NR Ages 10-17 NR NR NR Ages 18-56 Total NR NR NR NR NR NR NR NR Page 27 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 46 19.57% 14.29% 24.86% 145 61.70% 55.27% 68.13% 108 45.96% 39.37% 52.54% 2006 A 235 Page 28 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 29 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 30 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 31 Effectiveness of Care Preferred One Community Health Plan Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) General Measure Data Medicaid Initiation Phase Continuation and Maintenance Phase 85 0 31 36.47% 25.65% 47.29% 24 0 10 NA NA NA General Measure Data Initiation Phase Continuation and Maintenance Phase NR NR NR NR NR NR 2006 A Page 32 Effectiveness of Care Preferred One Community Health Plan Glaucoma Screening in Older Adults Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage MSHO NR NR NR NR NR NR Page 33 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 2036 34 1498 73.58% 71.64% 75.52% 41 0 31 75.61% 61.25% 89.97% 1535 25 1173 76.42% 74.26% 78.57% 126 6 86 68.25% 59.73% 76.78% 3738 65 2788 74.59% 73.18% 75.99% 2006 A Page 34 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Data Elements General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 35 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Data Elements General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 36 Effectiveness of Care Preferred One Community Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 37 Effectiveness of Care Preferred One Community Health Plan Drugs to Be Avoided in the Elderly Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data MSHO 1 or More Prescriptions 2 or More Prescriptions NR NR NR NR NR NR General Measure Data 1 or More Prescriptions 2 or More Prescriptions NR NR NR NR NR NR Page 38 Effectiveness of Care Preferred One Community Health Plan Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs NR NR NR NR NR NR NR NR NR Total NR NR NR Page 39 Effectiveness of Care Preferred One Community Health Plan Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs NR NR NR NR NR NR NR NR NR Total NR NR NR Page 40 Use of Services Preferred One Community Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR 11 2 4 8 26 65 260 2.93% 1.09% 4.76% 0.53% 0.00% 1.40% 1.06% 0.00% 2.23% 2.13% 0.54% 3.72% 6.91% 4.22% 9.61% 17.29% 13.33% 21.24% 69.15% 64.35% 73.95% 2006 A 376 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 41 Use of Services Preferred One Community Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 42 Use of Services Preferred One Community Health Plan Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Measurement Year Data Collection Methodology Eligible Member Population Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Medicaid 2006 A 2141 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors NR NR NR NR Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) 1229 57.40% 55.29% 59.52% NR NR NR Page 43 Use of Services Preferred One Community Health Plan Adolescent Well-Care Visits Data Elements Measurement Year Data Collection Methodology Eligible Member Population Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Medicaid 2006 A 5642 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS NR NR NR NR Records Excluded because of Valid Data Errors Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) 1576 27.93% 26.75% 29.11% NR NR NR Page 44 Use of Services Preferred One Community Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Member Months Total 37785 79551 133168 91402 Age 0-4 0-9 5-19 10-19 Total Procedure Myringotomy Tonsillectomy Age 15-44 20-44 30-64 45-64 65+ Age 0-4 5-19 0-9 10-19 Number of Procedures 288 81 88 31 Procedures / 1,000 Member Months 7.62 0.61 1.11 0.34 Member Months Male Female 137773 124767 115252 165678 87573 85892 3151 2815 Female Male Procedure Dilation & Curettage Hysterectomy, Abdominal Age 15-44 45-64 15-44 45-64 65+ Hysterectomy, 15-44 Vaginal 45-64 65+ Cholecystectomy, 30-64 Open 15-44 45-64 65+ Cholecystectomy, 30-64 Closed 15-44 45-64 65+ Back Surgery 20-44 45-64 65+ Angioplasty (PTCA) 45-64 65+ 45-64 Cardiac Catheterization 65+ 45-64 CABG 65+ Prostatectomy 45-64 65+ Mastectomy 15-44 45-64 65+ Lumpectomy 15-44 45-64 65+ HEDIS 2007 (Reporting Year 2006) Number of Procedures Procedures / 1,000 Member Months 1 0.01 0 33 0 121 152 0 89 0 98 0 31 0 18 0 0.00 0.20 0.00 0.97 1.74 0.00 1.02 0.00 1.12 0.00 0.35 0.00 0.21 0.00 Number of Procedures 11 12 41 39 0 34 23 0 Procedures / 1,000 Member Months 0.08 0.14 0.30 0.45 0.00 0.25 0.27 0.00 7 20 0 0.05 0.23 0.00 63 30 0 134 197 0 34 0 47 0 6 0 0.46 0.35 0.00 1.16 2.29 0.00 0.40 0.00 0.55 0.00 0.07 0.00 12 27 0 24 31 0 0.09 0.31 0.00 0.17 0.36 0.00 Page 45 Use of Services Preferred One Community Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Age < 65 65-74 75-84 85+ Member Months Male Female Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2007 (Reporting Year 2006) Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Female Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 46 Use of Services Preferred One Community Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Age < 65 65-74 75-84 85+ Member Months Male Female Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2007 (Reporting Year 2006) Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Female Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 47 Use of Services munity Health Plan Inpatient Utilization - General Hospital/Acute Care Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:19 PM Member Months 5096 74455 91402 240019 173465 5614 327 25 0 590403 Discharges Discharges / 1,000 Member Months 82 124 177 1364 1101 68 4 0 0 2920 16.09 1.67 1.94 5.68 6.35 12.11 12.23 0.00 70 89 108 313 527 38 2 0 0 1147 13.74 1.20 1.18 1.30 3.04 6.77 6.12 0.00 12 35 49 337 573 30 2 0 0 1038 2.35 0.47 0.54 1.40 3.30 5.34 6.12 0.00 20 712 0 0 732 HEDIS 2007 (Reporting Year 2006) 4.95 1.94 1.76 0.22 2.97 0.00 1.45 Days Days / 1,000 Member Months 339 347 579 4071 4131 227 40 0 0 9734 66.52 4.66 6.33 16.96 23.81 40.43 122.32 0.00 272 254 294 1091 1973 116 13 0 0 4013 53.38 3.41 3.22 4.55 11.37 20.66 39.76 0.00 67 93 227 1171 2140 111 27 0 0 3836 13.15 1.25 2.48 4.88 12.34 19.77 82.57 0.00 58 1754 0 0 1812 0.63 7.31 0.00 16.49 6.80 6.50 3.59 Average Length of Stay 4.13 2.80 3.27 2.98 3.75 3.34 10.00 NA NA 3.33 3.89 2.85 2.72 3.49 3.74 3.05 6.50 NA NA 3.50 5.58 2.66 4.63 3.47 3.73 3.70 13.50 NA NA 3.70 2.90 2.46 NA NA 2.48 Page 48 Use of Services munity Health Plan Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 49 Use of Services munity Health Plan Inpatient Utilization - General Hospital/Acute Care MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:19 PM Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 50 Use of Services munity Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 5096 74455 91402 240019 173465 5614 327 25 0 590403 Outpatient Visits (Excludes MH/CD) Age <1 1-9 Visits 6635 21060 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total 17782 52176 50453 2152 225 16 0 150499 HEDIS 2007 (Reporting Year 2006) Visits/ 1,000 Member Months 1302.00 282.86 194.55 217.38 290.85 383.33 688.07 640.00 254.91 Emergency Room Visits Visits 283 1267 1089 3162 1991 92 5 0 0 7889 Visits/ 1,000 Member Months 55.53 17.02 11.91 13.17 11.48 16.39 15.29 0.00 13.36 Ambulatory Surgery/Procedures Procedures 51 372 270 1397 2894 114 5 1 0 5104 Procedures/ 1,000 Member Months 10.01 5.00 2.95 5.82 16.68 20.31 15.29 40.00 8.64 Observation Room Stays Resulting in Discharge Stays 10 21 24 237 90 14 1 0 0 397 Stays/ 1,000 Member Months 1.96 0.28 0.26 0.99 0.52 2.49 3.06 0.00 0.67 Page 51 Use of Services munity Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Member Months NR Total Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services munity Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 53 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Age Member Months <1 5096 1-9 74455 10-19 91402 20-44 240019 45-64 173465 65-74 5614 75-84 327 85+ 25 Unknown Total 0 590403 Discharges Discharges / 1,000 Member Months <1 0 1-9 Days Days / 1,000 Member Months Average Length of Stay 0.00 0 0.00 NA 0 0.00 0 0.00 NA 10-19 2 0.02 18 0.20 9.00 20-44 12 0.05 133 0.55 11.08 45-64 58 0.33 657 3.79 11.33 65-74 2 0.36 37 6.59 18.50 75-84 1 3.06 21 64.22 21.00 85+ 0 0.00 0 0.00 NA Unknown 0 75 0.13 0 866 1.47 NA 11.55 Age Total HEDIS 2007 (Reporting Year 2006) Page 54 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2007 (Reporting Year 2006) NR NR Page 55 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2007 (Reporting Year 2006) NR NR Page 56 Use of Services Preferred One Community Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Member Months Age Male Female Total 0-12 13-17 18-64 65+ Unknown Total 55378 54359 109737 24286 219833 2711 0 302208 23705 207733 2398 0 288195 47991 427566 5109 0 590403 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay Age 0-12 Gender M F Total 2 3 5 0.04 0.06 0.05 11 8 19 5.50 2.67 3.80 13-17 M F Total 12 17 29 0.49 0.72 0.60 107 177 284 8.92 10.41 9.79 18-64 M F Total M F Total M F Total M F TOTAL 49 73 122 0.22 0.35 0.29 291 373 664 5.94 5.11 5.44 0 0 0 0.00 0.00 0.00 0 0 0 NA NA NA 0 0 0 NA NA NA 409 558 967 6.49 6.00 6.20 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 63 93 156 0.21 0.32 0.26 Page 57 Use of Services Preferred One Community Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Gender M F Total 13-17 M F Total 18-64 65+ Unknown Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days* Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 58 Use of Services Preferred One Community Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Gender M F Total 13-17 M F Total 18-64 65+ Unknown Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days* Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 59 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 13-17 18-64 65+ Unknown Total Member Months (Day/Night) Member Months (Ambulatory) Male Female Total Male Female Total Male Female Total Male Female Total 55378 24286 54359 23705 109737 47991 55378 24286 54359 23705 109737 47991 55378 24286 54359 23705 109737 47991 55378 24286 54359 23705 109737 47991 219833 2711 0 302208 207733 2398 0 288195 427566 5109 0 590403 219833 2711 0 302208 207733 2398 0 288195 427566 5109 0 590403 219833 2711 0 302208 207733 2398 0 288195 427566 5109 0 590403 219833 2711 0 302208 207733 2398 0 288195 427566 5109 0 590403 Any Mental Health Services 0-12 Member Months (Inpatient) Sex M F Total M F Total M F Total M F Total M F Total M F Total Inpatient Mental Health Services Number Percent Number Percent Day/Night Mental Health Services Percent Number 246 143 389 191 234 425 917 1538 2455 6 8 14 0 0 0 1360 1923 3283 5.33% 3.16% 4.25% 9.44% 11.85% 10.63% 5.01% 8.88% 6.89% 2.66% 4.00% 3.29% NA NA NA 5.40% 8.01% 6.67% 3 2 5 10 15 25 39 53 92 0 0 0 0 0 0 52 70 122 0.07% 0.04% 0.05% 0.49% 0.76% 0.63% 0.21% 0.31% 0.26% 0.00% 0.00% 0.00% NA NA NA 0.21% 0.29% 0.25% 1 1 2 0 1 1 2 7 9 0 0 0 0 0 0 3 9 12 HEDIS 2007 (Reporting Year 2006) 0.02% 0.02% 0.02% 0.00% 0.05% 0.03% 0.01% 0.04% 0.03% 0.00% 0.00% 0.00% NA NA NA 0.01% 0.04% 0.02% Ambulatory Mental Health Services Percent Number 242 140 382 181 218 399 876 1478 2354 6 8 14 0 0 0 1305 1844 3149 5.24% 3.09% 4.18% 8.94% 11.04% 9.98% 4.78% 8.54% 6.61% 2.66% 4.00% 3.29% NA NA NA 5.18% 7.68% 6.40% Page 60 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Total NR Unknown M F Total M F Total NR NR NR NR Total HEDIS 2007 (Reporting Year 2006) Female Total Member Months (Day/Night) Male Female Total Member Months (Ambulatory) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Mental Health Services 0-12 Male Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Inpatient Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Day/Night Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Ambulatory Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 61 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Total NR Unknown M F Total M F Total NR NR NR NR Total HEDIS 2007 (Reporting Year 2006) Female Total Member Months (Day/Night) Male Female Total Member Months (Ambulatory) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Mental Health Services 0-12 Male Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Inpatient Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Day/Night Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Ambulatory Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 62 Use of Services mmunity Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Total NR Unknown M F Total M F Total NR NR NR NR Total HEDIS 2007 (Reporting Year 2006) Female Total Member Months (Day/Night) Male Female Total Member Months (Ambulatory) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Mental Health Services 0-12 Male Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Inpatient Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Day/Night Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Ambulatory Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 63 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Member Months Male Female Total 55378 24286 219833 2711 0 302208 54359 23705 207733 2398 0 288195 109737 47991 427566 5109 0 590403 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M F Total 0 0 0 0.00 0.00 0.00 0 0 0 NA NA NA 13-17 M F Total 13 6 19 0.54 0.25 0.40 149 28 177 11.46 4.67 9.32 18-64 M F Total M F Total M F Total M F TOTAL 61 51 112 0.28 0.25 0.26 294 494 788 4.82 9.69 7.04 0 0 0 0.00 0.00 0.00 0 0 0 NA NA NA 0 0 0 NA NA NA 443 522 965 5.99 9.16 7.37 Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 74 57 131 0.24 0.20 0.22 Page 64 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 13-17 18-64 65+ Unknown Total M F Total M F Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 65 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 13-17 18-64 65+ Unknown Total M F Total M F Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 66 mmunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 55378 24286 29088 50003 140742 2711 0 302208 Female 54359 23705 26524 44936 136273 2398 0 288195 Total 109737 47991 55612 94939 277015 5109 0 590403 Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 0 0 0 41 28 69 71 30 101 116 37 153 226 115 341 2 1 3 0 0 0 456 211 667 HEDIS 2007 (Reporting Year 2006) Percent 0.00% 0.00% 0.00% 2.03% 1.42% 1.73% NR NR NA 2.51% 0.82% 1.67% 1.93% 1.01% 1.48% 0.89% 0.50% 0.70% NA NA NA 1.81% 0.88% 1.36% Member Months (Inpatient) Male 55378 24286 29088 50003 140742 2711 0 302208 Female 54359 23705 26524 44936 136273 2398 0 288195 Total 109737 47991 55612 94939 277015 5109 0 590403 Member Months (Day/Night) Male 55378 24286 29088 50003 140742 2711 0 302208 Female 54359 23705 26524 44936 136273 2398 0 288195 Total 109737 47991 55612 94939 277015 5109 0 590403 Member Months (Ambulatory) Male 55378 24286 29088 50003 140742 2711 0 302208 Female 54359 23705 26524 44936 136273 2398 0 288195 Total 109737 47991 55612 94939 277015 5109 0 590403 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 12 10 22 13 7 20 18 10 28 80 41 121 2 0 2 0 0 0 125 68 193 Number 0 0 0 0 0 0 0 0 0 1 1 2 3 3 6 0 0 0 0 0 0 4 4 8 Number 0 0 0 39 24 63 62 27 89 110 32 142 196 103 299 0 1 1 0 0 0 407 187 594 Percent 0.00% 0.00% 0.00% 0.59% 0.51% 0.55% NR NR NA 0.39% 0.22% 0.31% 0.68% 0.36% 0.52% 0.89% 0.00% 0.47% NA NA NA 0.50% 0.28% 0.39% Percent 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% NR NR NA 0.02% 0.02% 0.02% 0.03% 0.03% 0.03% 0.00% 0.00% 0.00% NA NA NA 0.02% 0.02% 0.02% Percent 0.00% 0.00% 0.00% 1.93% 1.21% 1.58% NR NR NA 2.38% 0.71% 1.55% 1.67% 0.91% 1.30% 0.00% 0.50% 0.23% NA NA NA 1.62% 0.78% 1.21% Page 67 mmunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Total NR NR NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Inpatient) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Chemical Dependency Services Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Day/Night) Male Female NR NR Total NR NR NR NR NR NR NR NR Day/Night Chemical Dependency Services Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Ambulatory) Male Female NR NR Total NR NR NR NR NR NR NR NR Ambulatory Chemical Dependency Services Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 68 mmunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Total NR NR NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Inpatient) Male Female NR NR Total NR NR NR NR NR NR NR NR Member Months (Day/Night) Male Female NR NR Total NR NR NR NR NR NR NR NR Member Months (Ambulatory) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 69 mmunity Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male NR Member Months (Inpatient) Female Total NR NR NR NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male NR Female Total NR NR NR NR NR NR NR NR NR Member Months (Day/Night) Male NR Female Total NR NR NR NR NR NR NR NR NR Member Months (Ambulatory) Male NR Female Total NR NR NR NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 70 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Commercial Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Member Months 79551 91402 240019 173465 5614 327 25 0 590403 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Oct 7, 2009 1:19 PM $1,117,397.00 $2,277,256.00 $8,054,605.00 $13,940,118.00 $684,249.00 $63,013.00 $3,408.00 $1,113.00 $26,141,159.00 HEDIS 2007 (Reporting Year 2006) Avg. Cost of Prescriptions / Per Member Per Month $14.05 $24.91 $33.56 $80.36 $121.88 $192.70 $136.32 $44.28 Total Number of Prescriptions 21240 31446 154350 266473 14372 1583 75 18 489557 Avg. Num. Of Prescriptions / Per Member Per Year 3.20 4.13 7.72 18.43 30.72 58.09 36.00 9.95 Page 71 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 72 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization MSHO Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Oct 7, 2009 1:19 PM Member Months NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 73 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Medicaid Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Oct 7, 2009 1:19 PM Member Months NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 74 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Ages 20-44 Ages 45-64 Ages 65+ 5121 5396 238 4772 5144 232 93.18% 92.48% 93.88% 95.33% 94.76% 95.90% 97.48% 95.28% 99.68% 2006 A Page 75 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 76 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 77 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 78 Access/Availability of Care Preferred One Community Health Plan Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Data Elements Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. 541 2622 1858 3293 522 2247 1557 2778 96.49% 94.84% 98.13% 85.70% 84.34% 87.06% 83.80% 82.10% 85.50% 84.36% 83.10% 85.62% 2006 A Page 79 Access/Availability of Care Preferred One Community Health Plan Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Data Elements General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 80 Access/Availability of Care Preferred One Community Health Plan Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial General Measure Data Data collection methodology (Administrative or Hybrid) H Eligible member population (i.e. members who meet all denominator criteria) 633 Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 10% 453 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 0 Number of administrative data records excluded 0 Number of medical records data records excluded 4 Number of employee/dependent medical records excluded 0 Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Timeliness of Prenatal Care Postpartum Care 502 391 79.30% 61.77% 352 289 77.70% 63.80% 323 55 260 45 91.97% 89.22% 94.72% 74.21% 69.86% 78.56% 4 411 Page 81 Access/Availability of Care Preferred One Community Health Plan Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid General Measure Data Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of administrative data records excluded Number of medical records data records excluded Number of employee/dependent medical records excluded Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 82 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment 2006 A Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data 18-25 Year Olds 37 83 79 223 3 425 14 4 33 9 24 4 95 25 2 0 168 42 Reported rate 37.84% 10.81% 39.76% 10.84% 30.38% 5.06% 42.60% 11.21% NA NA 39.53% 9.88% Lower 95% confidence interval 20.86% 0.00% 28.63% 3.55% 19.61% 0.00% 35.89% 6.85% NA NA 34.76% 6.93% Upper 95% confidence interval 54.82% 22.17% 50.89% 18.14% 41.15% 10.53% 49.32% 15.58% NA NA 44.30% 12.84% HEDIS 2007 (Reporting Year 2006) Page 83 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment 18-25 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR NR NR Reported rate NR NR NR NR NR NR NR NR NR NR NR NR Lower 95% confidence interval Upper 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Numerator events by administrative data HEDIS 2007 (Reporting Year 2006) Page 84 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment 18-25 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR NR NR NR NR NR NR Lower 95% confidence interval Upper 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 85 Access/Availability of Care Preferred One Community Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment 18-25 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR NR NR NR NR NR NR Lower 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR Upper 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 86 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Product/Product Line Years in Business Members* 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 11.00 0.00 0.00 0.00 11.00 50686 0 0 0 50686 50686 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 87 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 88 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 89 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 90 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:19 PM Commercial Member Months Female 4332 16548 20088 22884 14232 7500 <1 1-4 5-9 10-14 15-17 18-19 Male 3912 16344 21792 22644 14988 8316 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 87996 29.11% 20784 26580 23424 26388 28584 85584 29.68% 19044 22980 21972 24540 27768 173580 29.39% 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 125760 41.60% 29784 26328 18516 11172 116304 40.34% 28572 24552 19500 11376 242064 40.99% 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 85800 28.38% 1980 564 144 36 12 0 84000 29.13% 1860 408 120 36 12 0 169800 28.75% >=65 Subtotal >=65 Subtotal: % Age Unknown Total 2736 0.91% 0 2436 0.84% 0 5172 0.88% 302292 288324 HEDIS 2007 (Reporting Year 2006) Total 8244 32892 41880 45528 29220 15816 39828 49560 45396 50928 56352 58356 50880 38016 22548 3840 972 264 72 24 0 0 590616 Page 91 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:19 PM Medicare Advantage Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 92 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:19 PM MSHO Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 93 Health Plan Descriptive Information Preferred One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:19 PM Medicaid Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 94
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