Metropolitan Health Plan Plan Name 2006 Reporting Year General Info Disclaimers Submission # Plan ID 1 7 Last Refreshed: 23 Use of Services Measures Well Child Visits in the First 15 Months of Life 24 Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life 43 44 Page 2 10/7/2009 1:18:23 PM Page 41 Page 25 Adolescent Well-Care Visits Childhood Immunization Status 3 26 Frequency of Selected Procedures 45 Adolescent Immunization Status 5 27 Inpatient Utilization - General Hospital/Acute Care 48 Appropriate Treatment for Children with Upper Respiratory Infection 7 28 Ambulatory Care 51 Colorectal Cancer Screening 8 29 Inpatient Utilization - Nonacute Care 54 Breast Cancer Screening 9 30 13 Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex 57 Cervical Cancer Screening Chlamydia Screening in Women 14 31 15 Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Services 60 Osteoporosis Management in Women Who had a Fracture Controlling High Blood Pressure 16 32 17 Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay 64 Beta Blocker Treatment after Heart Attack 33 Identification of Alcohol and Other Drug Services 67 34 Outpatient Drug Utilization 71 35 Adult's Access to Preventive/Ambulatory Health Services 75 36 Children's and Adolescents' Access to Primary Care Practitioners 79 37 Prenatal and Postpartum Care 81 38 Initiation/Engagement of Alcohol & Other Drug Dependence Treatment 83 Health Plan Stability Measures Years in Business / Total Membership Page 39 Health Plan Descriptive Information Measures Enrollment by Product Line (Age & Sex) Page 40 Effectiveness of Care Measures Persistence of Beta Blocker Treatment After Hearth Attack 18 Cholesterol Management for Patients with Cardiovascular Conditions 19 Comprehensive Diabetes Care 22 Use of Appropriate Medications for People with Asthma 26 Antidepressant Medication Management 28 Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication 32 Glaucoma Screening in Older Adults 33 Annual Monitoring for Patients on Persistent Medications 34 Drugs to Be Avoided in the Elderly 38 Potentially Harmful Drug-Disease Interactions in the Elderly 39 HEDIS 2007 (Reporting Year 2006) Access / Availability of Care Measures Page 87 91 Page 1 DISCLAIMERS -1 0. Disclaimer Query located below 1. In October 2009, it was discoverd that the formulas in the Inpatient Utilization: General Hospital/Acute Care measure contained error. The formula was fixed and the data displayed now correctly reflects the rest of the data on the sheet. HEDIS 2007 (Reporting Year 2006) Page 2 Effectiveness of Care Metropolitan Health Plan Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data DTaP/DT IPV MMR HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 3 Effectiveness of Care Metropolitan Health Plan Childhood Immunization Status Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 232 77.85% 268 89.93% 283 94.97% 247 82.89% 246 82.55% 279 93.62% 226 75.84% 189 63.42% 175 58.72% 127 42.62% 155 52.01% 241 80.87% 148 49.66% 130 43.62% 241 80.87% 110 36.91% 86 28.86% 83 27.85% 127 123 83.89% 79.55% 88.23% 155 133 96.64% 94.43% 98.86% 241 49 97.32% 95.31% 99.32% 148 128 92.62% 89.48% 95.75% 130 152 94.63% 91.90% 97.36% 241 45 95.97% 93.57% 98.37% 110 129 80.20% 75.51% 84.89% 86 142 76.51% 71.53% 81.49% 73 133 69.13% 63.71% 74.54% 298 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Records Added from the Oversample List 0 HEDIS 2007 (Reporting Year 2006) MMR 298 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV 2006 H 298 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 298 Page 4 Effectiveness of Care Metropolitan Health Plan Adolescent Immunization Status Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data MMR Hepatitis B VZV Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 5 Effectiveness of Care Metropolitan Health Plan Adolescent Immunization Status Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Combo 2 168 80.77% 13 6.25% 94 45.19% 7 3.37% 166 80.58% 13 6.31% 93 45.15% 7 3.40% 166 1 81.07% 75.48% 86.66% 13 1 6.80% 3.12% 10.48% 93 0 45.15% 38.11% 52.18% 7 0 3.40% 0.68% 6.11% 206 0 Number of Records Excluded because of Contraindications by Admin Data 1 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Records Added from the Oversample List 0 HEDIS 2007 (Reporting Year 2006) VZV 206 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B 2006 H 208 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 206 Page 6 Effectiveness of Care Metropolitan Health Plan Appropriate Treatment for Children with Upper Respiratory Infection Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate NR Lower 95% Confidence Interval NR Upper 95% Confidence Interval NR HEDIS 2007 (Reporting Year 2006) Page 7 Effectiveness of Care Metropolitan Health Plan Colorectal Cancer Screening Data Elements Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Medicare Advantage Measurement Year MSHO 2006 Data collection methodology (administrative or hybrid) H Eligible population 582 Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) NR NR NR NR NR NR Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records added from the oversample list Denominator 410 Numerator events by administrative data 116 Numerator events by medical records 71 Reported rate NR NR 45.61% Lower 95% confidence interval NR NR 40.67% Upper 95% confidence interval NR NR 50.55% Data Elements with an Asterisk(*) are OPTIONAL and are not used in any calculation or total HEDIS 2007 (Reporting Year 2006) Page 8 Effectiveness of Care etropolitan Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data Ages 42-51 Ages 52-69 Total NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) NR NR NR Page 9 Effectiveness of Care etropolitan Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 NR NR NR Ages 52-69 Total NR NR NR NR NR NR NR NR Page 10 Effectiveness of Care etropolitan Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 Ages 52-69 Total 0 0 NA NA NA 78 56 71.79% 61.17% 82.42% 78 56 71.79% 61.17% 82.42% 2006 A Page 11 Effectiveness of Care etropolitan Health Plan Breast Cancer Screening Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 Ages 52-69 Total 186 86 46.24% 38.80% 53.67% 220 109 49.55% 42.71% 56.38% 406 195 48.03% 43.05% 53.01% 2006 A Page 12 Effectiveness of Care Metropolitan Health Plan Cervical Cancer Screening Data Elements Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Measurement Year Data Collection Methodology Eligible Member Population Medicaid 2006 A 1298 Numerator Events by Admin Data on Eligible Population (before exclusions) Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors NR 64.64% NR NR Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) 839 NR NR NR 64.64% 62.00% 67.28% Page 13 Effectiveness of Care opolitan Health Plan Chlamydia Screening in Women Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Ages 16-20 Ages 21-25 Data Medicaid Total General Measure Ages 16-20 Ages 21-25 Data Total 2006 A NR NR NR NR NR NR NR NR NR NR NR 264 179 67.80% 61.98% 73.63% 214 162 75.70% 69.72% 81.68% 478 341 71.34% 67.18% 75.50% Page 14 Effectiveness of Care Metropolitan Health Plan Osteoporosis Management in Women Who had a Fracture Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage NR NR NR MSHO 2006 A 32 5 15.63% 1.48% 29.77% Page 15 Effectiveness of Care Metropolitan Health Plan Controlling High Blood Pressure Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data Ages 18-45 Ages 46-85 Total Measurement Year Data Collection Methodology (Hybrid) Eligible Member Population NR Numerator Events by Admin Data on Eligible Population (before exclusions) NR Current Year's Admin Rate NR NR NR Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the OverSample List Denominator NR Numerator Events by Admin Data NR Numerator Events by Medical Record NR Reported Rate NR NR #VALUE! Lower 95% Confidence Interval NR NR #VALUE! Upper 95% Confidence Interval NR NR #VALUE! HEDIS 2007 (Reporting Year 2006) Page 16 Effectiveness of Care Metropolitan Health Plan Beta Blocker Treatment after Heart Attack Data Elements Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Medicare Advantage Measurement Year MSHO 2006 Data Collection Methodology A Eligible Member Population 11 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate NR NR NR NR NR NR Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data 11 Numerator Events by Medical Record Reported Rate NR NR NA Lower 95% Confidence Interval NR NR NA Upper 95% Confidence Interval NR NR NA HEDIS 2007 (Reporting Year 2006) Page 17 Effectiveness of Care Metropolitan Health Plan Persistence of Beta Blocker Treatment After Hearth Attack Data Elements Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Medicare Advantage MSHO Reported Rate NR NR NR Lower 95% Confidence Interval NR NR NR Upper 95% Confidence Interval NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population HEDIS 2007 (Reporting Year 2006) Page 18 Effectiveness of Care Metropolitan Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 19 Effectiveness of Care Metropolitan Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Data Elements General Measure Data LDL-C screening LDL-C Level of <100 mg/dL NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 20 Effectiveness of Care Metropolitan Health Plan Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Data Elements Measurement Year Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data 0 58.54% 0.00% 20 0 50.00% 0.00% 20 9 0 22 72.50% 57.41% 87.59% 55.00% 38.33% 71.67% 40 0.00% 40 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 Records Added from the Oversample List Denominator 0 40 HEDIS 2007 (Reporting Year 2006) 24 41 Records Excluded because of Valid Data Errors Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval LDL-C Level of <100 mg/dL 2006 H Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS LDL-C screening Page 21 Effectiveness of Care Metropolitan Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 22 Effectiveness of Care Metropolitan Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 23 Effectiveness of Care Metropolitan Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2006 H 171 2006 H 171 2006 H 171 2006 H 171 2006 H 171 2006 H 171 2006 H 171 2006 H 171 2006 H 171 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 149 87.13% 169 0% 169 134 79.29% 171 100.00% 169 0% 169 33 19.53% 0 0.00% 169 0% 169 0 0.00% 121 70.76% 169 0% 169 124 73.37% 107 62.57% 169 0% 169 98 57.99% 0 0.00% 169 0% 169 0 0.00% 156 91.23% 169 0% 169 156 92.31% 0 0.00% 169 0% 169 0 0.00% 0 0.00% 169 0% 169 0 0.00% Number of Records Excluded Because of Valid Data Errors 5 5 0 5 5 5 5 0 0 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 164 134 20 93.90% 89.94% 97.87% 0 164 28 4 19.51% 13.14% 25.88% 0 164 0 14 8.54% 3.96% 13.12% 0 164 120 10 79.27% 72.76% 85.78% 0 164 97 24 73.78% 66.74% 80.82% 0 164 0 76 46.34% 38.40% 54.28% 0 164 153 1 93.90% 89.94% 97.87% 0 164 0 113 68.90% 61.51% 76.29% 0 164 0 68 41.46% 33.62% 49.31% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 24 Effectiveness of Care Metropolitan Health Plan Comprehensive Diabetes Care Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2006 H 310 2006 H 310 2006 H 310 2006 H 310 2006 H 310 2006 H 310 2006 H 310 2006 H 310 2006 H 310 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 271 87.42% 307 0% 307 253 82.41% 310 100.00% 307 0% 307 86 28.01% 0 0.00% 307 0% 307 0 0.00% 162 52.26% 307 0% 307 166 54.07% 171 55.16% 307 0% 307 163 53.09% 0 0.00% 307 0% 307 0 0.00% 277 89.35% 307 0% 307 277 90.23% 0 0.00% 307 0% 307 0 0.00% 0 0.00% 307 0% 307 0 0.00% Number of Records Excluded Because of Valid Data Errors 9 9 0 9 9 9 9 0 0 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 298 250 23 91.61% 88.30% 94.93% 0 298 71 10 27.18% 21.96% 32.40% 0 298 0 12 4.03% 1.63% 6.43% 0 298 162 28 63.76% 58.13% 69.38% 0 298 161 31 64.43% 58.83% 70.03% 0 298 0 89 29.87% 24.50% 35.23% 0 298 271 3 91.95% 88.69% 95.20% 0 298 0 206 69.13% 63.71% 74.54% 0 298 0 121 40.60% 34.86% 46.35% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 25 Effectiveness of Care Metropolitan Health Plan Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 5-9 NR NR NR Ages 10-17 NR NR NR Ages 18-56 Total NR NR NR NR NR NR NR NR Page 26 Effectiveness of Care Metropolitan Health Plan Use of Appropriate Medications for People with Asthma Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 35 31 88.57% 76.60% 100.00% 66 59 89.39% 81.21% 97.58% 73 59 80.82% 71.11% 90.54% 174 149 85.63% 80.13% 91.13% 2006 A Page 27 Effectiveness of Care Metropolitan Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 28 Effectiveness of Care Metropolitan Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 29 Effectiveness of Care Metropolitan Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 2 NA NA NA 6 NA NA NA 6 NA NA NA 2006 A 8 Page 30 Effectiveness of Care Metropolitan Health Plan Antidepressant Medication Management Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 23 29.87% 19.00% 40.74% 34 44.16% 32.41% 55.90% 23 29.87% 19.00% 40.74% 2006 A 77 Page 31 Effectiveness of Care Metropolitan Health Plan Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) General Measure Data Initiation Phase Medicaid Continuation and Maintenance Phase General Measure Data Initiation Phase Continuation and Maintenance Phase 41 0 9 21.95% 8.06% 35.84% 7 0 3 NA NA NA 2006 A NR NR NR NR NR NR Page 32 Effectiveness of Care Metropolitan Health Plan Glaucoma Screening in Older Adults Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage NR NR NR MSHO 2006 A 544 406 74.63% 70.88% 78.38% Page 33 Effectiveness of Care Metropolitan Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 34 Effectiveness of Care Metropolitan Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Data Elements General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 35 Effectiveness of Care Metropolitan Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 420 20 373 88.81% 85.68% 91.94% 27 2 24 NA NA NA 402 12 369 91.79% 88.98% 94.60% 44 2 38 86.36% 75.09% 97.64% 893 36 804 90.03% 88.01% 92.05% 2006 A Page 36 Effectiveness of Care Metropolitan Health Plan Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 282 7 239 84.75% 80.38% 89.12% 5 0 5 NA NA NA 247 7 206 83.40% 78.56% 88.24% 45 7 33 73.33% 59.30% 87.37% 579 21 483 83.42% 80.30% 86.54% 2006 A Page 37 Effectiveness of Care Metropolitan Health Plan Drugs to Be Avoided in the Elderly Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data 1 or More Prescriptions NR NR NR MSHO 2 or More Prescriptions NR NR NR General Measure Data 2006 A 870 1 or More Prescriptions 2 or More Prescriptions 158 18.16% 15.54% 20.78% 23 2.64% 1.52% 3.77% Page 38 Effectiveness of Care Metropolitan Health Plan Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs NR NR NR NR NR NR NR NR NR Total NR NR NR Page 39 Effectiveness of Care Metropolitan Health Plan Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs Total 2006 A 24 6 NA NA NA 153 37 24.18% 17.07% 31.29% 30 5 16.67% 1.66% 31.67% 207 48 23.19% 17.20% 29.18% Page 40 Use of Services Metropolitan Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 41 Use of Services Metropolitan Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR 1 6 18 38 76 107 216 0.22% 0.00% 0.75% 1.30% 0.16% 2.44% 3.90% 2.02% 5.77% 8.23% 5.61% 10.84% 16.45% 12.96% 19.94% 23.16% 19.21% 27.12% 46.75% 42.10% 51.41% 2006 A 462 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 42 Use of Services Metropolitan Health Plan Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Medicaid Measurement Year Data Collection Methodology Eligible Member Population 2006 H 1103 Numerator events by admin data in eligible population 745 Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors NR NR 0 0.00% 0 0 NR NA 0 Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) 0 NR NR NR 0 1103 745 0 67.54% 64.73% 70.35% Page 43 Use of Services Metropolitan Health Plan Adolescent Well-Care Visits Data Elements Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Medicaid Measurement Year Data Collection Methodology Eligible Member Population 2006 H 1746 Numerator events by admin data in eligible population 590 Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS NR NR 0 0.00% 0 0 NR NA 0 Records Excluded because of Valid Data Errors Records Excluded - Contraindications/Admin Data 0 Records Excluded - Contraindications/Medical Record Review 0 Number of employee/dependent medical records excluded 0 Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) NR NR NR 0 1746 590 0 33.79% 31.54% 36.04% Page 44 Use of Services Metropolitan Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Member Months Total Age 0-4 0-9 5-19 10-19 Total Procedure Myringotomy Tonsillectomy Age 15-44 20-44 30-64 45-64 65+ Age 0-4 5-19 0-9 10-19 Number of Procedures Procedures / 1,000 Member Months NR NR NR NR Member Months Male Female Female Male Procedure Dilation & Curettage Hysterectomy, Abdominal Age 15-44 45-64 15-44 45-64 65+ Hysterectomy, 15-44 Vaginal 45-64 65+ Cholecystectomy, 30-64 Open 15-44 45-64 65+ Cholecystectomy, 30-64 Closed 15-44 45-64 65+ 20-44 Back Surgery 45-64 65+ Angioplasty (PTCA) 45-64 65+ 45-64 Cardiac Catheterization 65+ 45-64 CABG 65+ Prostatectomy 45-64 65+ Mastectomy 15-44 45-64 65+ Lumpectomy 15-44 45-64 65+ HEDIS 2007 (Reporting Year 2006) Number of Procedures Procedures / 1,000 Member Months Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 45 Use of Services Metropolitan Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Age < 65 65-74 75-84 85+ Member Months Male Female Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2007 (Reporting Year 2006) Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Female Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 46 Use of Services Metropolitan Health Plan Frequency of Selected Procedures Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Age < 65 65-74 75-84 85+ Member Months Male Female 28 49 2635 3296 1327 2791 283 1308 Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2007 (Reporting Year 2006) Number of Procedures 0 0 1 0 0 2 0 0 0 5 5 0 0 0 0 0 0 2 3 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 4 0 0 Procedures / 1,000 Member Months 0.00 0.00 0.75 0.00 0.00 0.76 0.00 0.00 0.00 1.90 3.77 0.00 0.00 0.00 0.00 0.00 0.00 0.76 2.26 3.53 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.38 0.00 0.00 0.00 1.52 0.00 0.00 Female Number of Procedures 0 0 0 0 0 3 4 0 0 11 4 0 0 0 1 0 0 2 1 5 0 1 1 1 0 3 2 0 0 0 0 0 0 0 2 0 0 0 2 0 0 6 4 1 0 1 0 0 0 0 0 0 0 1 1 0 0 3 0 0 Procedures / 1,000 Member Months 0.00 0.00 0.00 0.00 0.00 0.91 1.43 0.00 0.00 3.34 1.43 0.00 0.00 0.00 0.36 0.00 0.00 0.61 0.36 3.82 0.00 0.30 0.36 0.76 0.00 0.91 0.72 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.72 0.00 0.00 0.00 0.72 0.00 0.00 1.82 1.43 0.76 0.00 0.30 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.30 0.36 0.00 0.00 0.91 0.00 0.00 Page 47 Use of Services olitan Health Plan Inpatient Utilization - General Hospital/Acute Care Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:18 PM Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 48 Use of Services olitan Health Plan Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 49 Use of Services olitan Health Plan Inpatient Utilization - General Hospital/Acute Care MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Oct 7, 2009 1:18 PM Member Months 0 0 0 32 45 5931 4118 1591 0 11717 Discharges Discharges / 1,000 Member Months 0 0 0 0 0 292 201 100 0 593 NA NA NA 0.00 0.00 49.23 48.81 62.85 0 0 0 0 0 234 163 83 0 480 NA NA NA 0.00 0.00 39.45 39.58 52.17 0 0 0 0 0 58 38 17 0 113 NA NA NA 0.00 0.00 9.78 9.23 10.69 0 0 0 0 0 NA 0.00 0.00 HEDIS 2007 (Reporting Year 2006) 50.61 40.97 9.64 0.00 Days Days / 1,000 Member Months 0 0 0 0 0 1349 961 435 0 2745 NA NA NA 0.00 0.00 227.45 233.37 273.41 0 0 0 0 0 858 702 340 0 1900 NA NA NA 0.00 0.00 144.66 170.47 213.70 0 0 0 0 0 491 259 95 0 845 0 0 0 0 0 234.27 162.16 NA NA NA 0.00 0.00 82.79 62.89 59.71 72.12 NA 0.00 0.00 0.00 Average Length of Stay NA NA NA NA NA 4.62 4.78 4.35 NA 4.63 NA NA NA NA NA 3.67 4.31 4.10 NA 3.96 NA NA NA NA NA 8.47 6.82 5.59 NA 7.48 NA NA NA NA NA Page 50 Use of Services olitan Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 51 Use of Services olitan Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Member Months NR Total Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services olitan Health Plan Ambulatory Care Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 0 0 0 32 45 5931 4118 1591 0 11717 Outpatient Visits (Excludes MH/CD) Age <1 1-9 Visits 0 0 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total 0 10 21 4768 3278 918 0 8995 HEDIS 2007 (Reporting Year 2006) Visits/ 1,000 Member Months NA NA NA 312.50 466.67 803.91 796.02 577.00 767.69 Emergency Room Visits Visits 0 0 0 0 1 311 196 52 0 560 Visits/ 1,000 Member Months NA NA NA 0.00 22.22 52.44 47.60 32.68 47.79 Ambulatory Surgery/Procedures Procedures 0 0 0 0 1 162 103 23 0 289 Procedures/ 1,000 Member Months NA NA NA 0.00 22.22 27.31 25.01 14.46 24.67 Observation Room Stays Resulting in Discharge Stays 0 0 0 0 0 7 6 1 0 14 Stays/ 1,000 Member Months NA NA NA 0.00 0.00 1.18 1.46 0.63 1.19 Page 53 Use of Services Metropolitan Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2007 (Reporting Year 2006) NR NR Page 54 Use of Services Metropolitan Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2007 (Reporting Year 2006) NR NR Page 55 Use of Services Metropolitan Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Age Member Months <1 0 1-9 0 10-19 0 20-44 32 45-64 45 65-74 5931 75-84 4118 85+ 1591 Unknown 0 11717 Total Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 0 NA 0 NA NA 1-9 0 NA 0 NA NA 10-19 0 NA 0 NA NA 20-44 0 0.00 0 0.00 NA 45-64 0 0.00 0 0.00 NA 65-74 275 46.37 4378 738.16 15.92 75-84 186 45.17 2578 626.03 13.86 85+ 171 107.48 1857 1167.19 10.86 Unknown 0 632 53.94 0 8813 752.15 NA 13.94 Age Total HEDIS 2007 (Reporting Year 2006) Page 56 Use of Services Metropolitan Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total Female NR NR NR Discharges Age 0-12 Gender M F Total 13-17 M F Total 18-64 M F Total M F Total M F Total M F TOTAL 65+ Unknown Total Total HEDIS 2007 (Reporting Year 2006) NR NR NR NR NR Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days* Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 57 Use of Services Metropolitan Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Gender M F Total 13-17 M F Total 18-64 65+ Unknown Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days* Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 58 Use of Services Metropolitan Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Member Months Age Male Female Total 0-12 13-17 18-64 65+ Unknown Total 0 0 28 4245 0 4273 0 0 49 7395 0 7444 0 0 77 11640 0 11717 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay Age 0-12 Gender M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 13-17 M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 18-64 M F Total M F Total M F Total M F TOTAL 0 0 0 0.00 0.00 0.00 0 0 0 NA NA NA 23 21 44 5.42 2.84 3.78 365 113 478 15.87 5.38 10.86 0 0 0 NA NA NA 365 113 478 15.87 5.38 10.86 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 23 21 44 5.38 2.82 3.76 Page 59 Use of Services ropolitan Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Female Total Male Female Total Member Months (Ambulatory) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Mental Health Services 0-12 Male Member Months (Day/Night) Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Inpatient Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Day/Night Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Ambulatory Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 60 Use of Services ropolitan Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Total NR Unknown M F Total M F Total NR NR NR NR Total HEDIS 2007 (Reporting Year 2006) Female Total Member Months (Day/Night) Male Female Total Member Months (Ambulatory) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Mental Health Services 0-12 Male Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Inpatient Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Day/Night Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Ambulatory Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 61 Use of Services ropolitan Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Member Months (Inpatient) Age Total Male Female Total Male Female Total Male Female Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 28 4245 0 4273 49 7395 0 7444 77 11640 0 11717 28 4245 0 4273 49 7395 0 7444 77 11640 0 11717 28 4245 0 4273 49 7395 0 7444 77 11640 0 11717 28 4245 0 4273 49 7395 0 7444 77 11640 0 11717 Sex M F Total 13-17 M F Total 18-64 M F Total 65+ M F Total Unknown M F Total M F Total Total Member Months (Ambulatory) Female Any Mental Health Services 0-12 Member Months (Day/Night) Male Inpatient Mental Health Services Day/Night Mental Health Services Number Percent Number Percent Number Percent Ambulatory Mental Health Services Percent Number 0 0 0 0 0 0 0 0 0 48 79 127 0 0 0 48 79 127 NA NA NA NA NA NA 0.00% 0.00% 0.00% 13.57% 12.82% 13.09% NA NA NA 13.48% 12.74% 13.01% 0 0 0 0 0 0 0 0 0 11 16 27 0 0 0 11 16 27 NA NA NA NA NA NA 0.00% 0.00% 0.00% 3.11% 2.60% 2.78% NA NA NA 3.09% 2.58% 2.77% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 NA NA NA NA NA NA 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% NA NA NA 0.00% 0.00% 0.00% 0 0 0 0 0 0 0 0 0 39 67 106 0 0 0 39 67 106 HEDIS 2007 (Reporting Year 2006) NA NA NA NA NA NA 0.00% 0.00% 0.00% 11.02% 10.87% 10.93% NA NA NA 10.95% 10.80% 10.86% Page 62 Use of Services ropolitan Health Plan Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age Member Months (Ambulatory) Total Male Female Total Male Female Total Male Female Total 44961 11872 44063 13072 89024 24944 44961 11872 44063 13072 89024 24944 44961 11872 44063 13072 89024 24944 44961 11872 44063 13072 89024 24944 34044 2247 0 93124 46674 3550 0 107359 80718 5797 0 200483 34044 2247 0 93124 46674 3550 0 107359 80718 5797 0 200483 34044 2247 0 93124 46674 3550 0 107359 80718 5797 0 200483 34044 2247 0 93124 46674 3550 0 107359 80718 5797 0 200483 Sex M F Total 13-17 M F Total 18-64 M F Total 65+ M F Total Unknown M F Total M F Total Total Member Months (Day/Night) Female Any Mental Health Services 0-12 Member Months (Inpatient) Male Inpatient Mental Health Services Number Percent Number Percent Day/Night Mental Health Services Percent Number 212 122 334 141 136 277 668 891 1559 25 51 76 0 0 0 1046 1200 2246 5.66% 3.32% 4.50% 14.25% 12.48% 13.33% 23.55% 22.91% 23.18% 13.35% 17.24% 15.73% NA NA NA 13.48% 13.41% 13.44% 3 3 6 8 8 16 57 68 125 1 9 10 0 0 0 69 88 157 0.08% 0.08% 0.08% 0.81% 0.73% 0.77% 2.01% 1.75% 1.86% 0.53% 3.04% 2.07% NA NA NA 0.89% 0.98% 0.94% 0 0 0 0 1 1 6 15 21 0 0 0 0 0 0 6 16 22 HEDIS 2007 (Reporting Year 2006) 0.00% 0.00% 0.00% 0.00% 0.09% 0.05% 0.21% 0.39% 0.31% 0.00% 0.00% 0.00% NA NA NA 0.08% 0.18% 0.13% Ambulatory Mental Health Services Percent Number 212 122 334 140 135 275 649 879 1528 24 43 67 0 0 0 1025 1179 2204 5.66% 3.32% 4.50% 14.15% 12.39% 13.23% 22.88% 22.60% 22.72% 12.82% 14.54% 13.87% NA NA NA 13.21% 13.18% 13.19% Page 63 Use of Services Metropolitan Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 M F Total 13-17 M F Total 18-64 M F Total M F Total M F Total M F TOTAL 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 64 Use of Services Metropolitan Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 13-17 18-64 65+ Unknown Total M F Total M F Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 65 Use of Services Metropolitan Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Member Months Age Male Female Total 0-12 13-17 18-64 65+ Unknown Total 0 0 28 4245 0 4273 0 0 49 7395 0 7444 0 0 77 11640 0 11717 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 13-17 M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 18-64 M F Total M F Total M F Total M F TOTAL 0 0 0 0.00 0.00 0.00 0 0 0 NA NA NA 2 0 2 0.47 0.00 0.17 4 0 4 2.00 NA 2.00 0 0 0 NA NA NA 4 0 4 2.00 NA 2.00 Age 0-12 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 2 0 2 0.47 0.00 0.17 Page 66 opolitan Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Total NR NR NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Inpatient) Male Female NR NR Total NR NR NR NR NR NR NR NR Member Months (Day/Night) Male Female NR NR Total NR NR NR NR NR NR NR NR Member Months (Ambulatory) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 67 opolitan Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male Female NR NR Total NR NR NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Inpatient) Male Female NR NR Total NR NR NR NR NR NR NR NR Inpatient Chemical Dependency Services Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Day/Night) Male Female NR NR Total NR NR NR NR NR NR NR NR Day/Night Chemical Dependency Services Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Member Months (Ambulatory) Male Female NR NR Total NR NR NR NR NR NR NR NR Ambulatory Chemical Dependency Services Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 68 opolitan Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 0 0 10 0 18 4245 0 4273 Female 0 0 0 0 49 7395 0 7444 Total 0 0 10 0 67 11640 0 11717 Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 34 7 41 0 0 0 34 8 42 HEDIS 2007 (Reporting Year 2006) Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% 24.49% 17.91% 9.61% 1.14% 4.23% NA NA NA 9.55% 1.29% 4.30% Member Months (Inpatient) Male 0 0 10 0 18 4245 0 4273 Female 0 0 0 0 49 7395 0 7444 Total 0 0 10 0 67 11640 0 11717 Member Months (Day/Night) Male 0 0 10 0 18 4245 0 4273 Female 0 0 0 0 49 7395 0 7444 Total 0 0 10 0 67 11640 0 11717 Member Months (Ambulatory) Male 0 0 10 0 18 4245 0 4273 Female 0 0 0 0 49 7395 0 7444 Total 0 0 10 0 67 11640 0 11717 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 16 5 21 0 0 0 16 5 21 Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Number 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 23 4 27 0 0 0 23 5 28 Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% 0.00% 0.00% 4.52% 0.81% 2.16% NA NA NA 4.49% 0.81% 2.15% Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% NA NA NA 0.00% 0.00% 0.00% Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% 24.49% 17.91% 6.50% 0.65% 2.78% NA NA NA 6.46% 0.81% 2.87% Page 69 opolitan Health Plan Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 44961 11872 7662 6375 20007 2247 0 93124 Female 44063 13072 13662 13738 19274 3550 0 107359 Total 89024 24944 21324 20113 39281 5797 0 200483 Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 3 1 4 24 19 43 98 95 193 138 113 251 598 275 873 13 9 22 0 0 0 874 512 1386 HEDIS 2007 (Reporting Year 2006) Percent 0.08% 0.03% 0.05% 2.43% 1.74% 2.07% NR NR NA 3.68% 3.08% 3.38% 35.87% 17.12% 26.67% 6.94% 3.04% 4.55% NA NA NA 11.26% 5.72% 8.30% Member Months (Inpatient) Male 44961 11872 7662 6375 20007 2247 0 93124 Female 44063 13072 13662 13738 19274 3550 0 107359 Total 89024 24944 21324 20113 39281 5797 0 200483 Member Months (Day/Night) Male 44961 11872 7662 6375 20007 2247 0 93124 Female 44063 13072 13662 13738 19274 3550 0 107359 Total 89024 24944 21324 20113 39281 5797 0 200483 Member Months (Ambulatory) Male 44961 11872 7662 6375 20007 2247 0 93124 Female 44063 13072 13662 13738 19274 3550 0 107359 Total 89024 24944 21324 20113 39281 5797 0 200483 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 5 6 11 12 29 41 32 37 69 145 67 212 4 5 9 0 0 0 198 144 342 Number 0 0 0 0 0 0 0 0 0 1 1 2 0 1 1 0 0 0 0 0 0 1 2 3 Number 3 1 4 22 17 39 91 87 178 130 105 235 559 266 825 11 7 18 0 0 0 816 483 1299 Percent 0.00% 0.00% 0.00% 0.51% 0.55% 0.53% NR NR NA 0.85% 1.01% 0.93% 8.70% 4.17% 6.48% 2.14% 1.69% 1.86% NA NA NA 2.55% 1.61% 2.05% Percent 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% NR NR NA 0.03% 0.03% 0.03% 0.00% 0.06% 0.03% 0.00% 0.00% 0.00% NA NA NA 0.01% 0.02% 0.02% Percent 0.08% 0.03% 0.05% 2.22% 1.56% 1.88% NR NR NA 3.47% 2.86% 3.17% 33.53% 16.56% 25.20% 5.87% 2.37% 3.73% NA NA NA 10.52% 5.40% 7.78% Page 70 Use of Services Metropolitan Health Plan Outpatient Drug Utilization Commercial Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Data Last Refreshed: Oct 7, 2009 1:18 PM Member Months NR Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 71 Use of Services Metropolitan Health Plan Outpatient Drug Utilization Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 72 Use of Services Metropolitan Health Plan Outpatient Drug Utilization MSHO Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Data Last Refreshed: Oct 7, 2009 1:18 PM Member Months 0 0 32 45 5931 4118 1591 0 11717 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total $4.00 $0.00 $0.00 $5.00 $3,486,341.95 $2,215,761.19 $641,888.57 $0.00 $6,344,000.71 HEDIS 2007 (Reporting Year 2006) Avg. Cost of Prescriptions / Per Member Per Month NA NA $0.00 $0.11 $587.82 $538.07 $403.45 $541.44 Total Number of Prescriptions 128 0 0 243 73768 53238 19433 0 146810 Avg. Num. Of Prescriptions / Per Member Per Year NA NA 0.00 64.80 149.25 155.14 146.57 150.36 Page 73 Use of Services Metropolitan Health Plan Outpatient Drug Utilization Medicaid Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Member Months 74237 47026 51806 21617 3785 1237 775 0 200483 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Oct 7, 2009 1:18 PM $906.00 $920.00 $3.00 $3.00 $469.00 $43.00 $17.00 $0.00 $2,361.00 HEDIS 2007 (Reporting Year 2006) Avg. Cost of Prescriptions / Per Member Per Month $0.01 $0.02 $0.00 $0.00 $0.12 $0.03 $0.02 $0.01 Total Number of Prescriptions 25472 17077 62591 55713 8436 2159 1506 0 172954 Avg. Num. Of Prescriptions / Per Member Per Year 4.12 4.36 14.50 30.93 26.75 20.94 23.32 10.35 Page 74 Access/Availability of Care Metropolitan Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 75 Access/Availability of Care Metropolitan Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 76 Access/Availability of Care Metropolitan Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Ages 20-44 Ages 45-64 Ages 65+ 0 1 870 2006 A 0 1 830 NA NA NA NA NA NA 95.40% 93.95% 96.85% Page 77 Access/Availability of Care Metropolitan Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Ages 20-44 Ages 45-64 Ages 65+ 1567 970 309 2006 A 1357 837 288 86.60% 84.88% 88.32% 86.29% 84.07% 88.50% 93.20% 90.24% 96.17% Page 78 Access/Availability of Care Metropolitan Health Plan Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Data Elements General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. NR NR NR NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 79 Access/Availability of Care Metropolitan Health Plan Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Data Elements Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. 505 1352 703 1023 2006 A 484 1197 616 886 95.84% 94.00% 97.68% 88.54% 86.80% 90.27% 87.62% 85.12% 90.13% 86.61% 84.47% 88.74% Page 80 Access/Availability of Care Metropolitan Health Plan Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial General Measure Data Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of administrative data records excluded Number of medical records data records excluded Number of employee/dependent medical records excluded Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 81 Access/Availability of Care Metropolitan Health Plan Prenatal and Postpartum Care Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid General Measure Data Data collection methodology (Administrative or Hybrid) A Eligible member population (i.e. members who meet all denominator criteria) 703 Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Timeliness of Prenatal Care Postpartum Care 61.88% 58.61% NR NR 435 412 NR NR NR NR NR NR Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of administrative data records excluded Number of medical records data records excluded Number of employee/dependent medical records excluded Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 82 Access/Availability of Care Metropolitan Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment 18-25 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR NR NR NR NR NR NR Lower 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR Upper 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 83 Access/Availability of Care Metropolitan Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment 18-25 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR NR NR Reported rate NR NR NR NR NR NR NR NR NR NR NR NR Lower 95% confidence interval Upper 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Numerator events by administrative data HEDIS 2007 (Reporting Year 2006) Page 84 Access/Availability of Care Metropolitan Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment 26-34 Year Olds 35-64 Year Olds 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Engagement Initiation of of AOD AOD Treatment Treatment Engagement Initiation of of AOD AOD Treatment Treatment Engagement Initiation of of AOD AOD Treatment Treatment 0 0 0 1 Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment 2006 A Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data 18-25 Year Olds 32 33 0 0 0 0 0 0 0 0 20 0 20 0 Reported rate NA NA NA NA NA NA NA NA 62.50% 0.00% 60.61% 0.00% Lower 95% confidence interval Upper 95% confidence interval NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 44.16% 80.84% 0.00% 1.56% 42.42% 78.79% 0.00% 1.52% HEDIS 2007 (Reporting Year 2006) Page 85 Access/Availability of Care Metropolitan Health Plan Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment 2006 A Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data 18-25 Year Olds 22 96 99 412 14 643 4 0 30 6 37 4 129 16 10 0 210 26 Reported rate NA NA 31.25% 6.25% 37.37% 4.04% 31.31% 3.88% NA NA 32.66% 4.04% Lower 95% confidence interval NA NA 21.46% 0.89% 27.34% 0.00% 26.71% 1.90% NA NA 28.96% 2.44% Upper 95% confidence interval NA NA 41.04% 11.61% 47.41% 8.42% 35.91% 5.87% NA NA 36.36% 5.64% HEDIS 2007 (Reporting Year 2006) Page 86 Health Plan Stability Metropolitan Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 87 Health Plan Stability Metropolitan Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 88 Health Plan Stability Metropolitan Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Product/Product Line Years in Business Members* 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: 0 PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 89 Health Plan Stability Metropolitan Health Plan Years in Business / Total Membership Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid Product/Product Line Years in Business Members* 0.00 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 0 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: 0 PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 90 Health Plan Descriptive Information Metropolitan Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:18 PM Commercial Male Member Months Female <1 1-4 5-9 10-14 15-17 18-19 Total NR NR NR NR NR NR 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 NR NR 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 NR NR 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 NR NR >=65 Subtotal >=65 Subtotal: % Age Unknown Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR NR NR NR NR NR NR Page 91 Health Plan Descriptive Information Metropolitan Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:18 PM Medicare Advantage Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 92 Health Plan Descriptive Information Metropolitan Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:18 PM MSHO Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR 12 NR NR NR NR 24 12 NR NR NR 24 12 0.28% 12 12 24 0.32% 36 0.31% 12 12 12 24 12 NR 24 0.56% 1308 1320 936 396 216 60 24 0.32% 1500 1800 1752 1032 780 528 48 0.41% 4236 99.16% 7392 99.35% 11628 99.28% 4272 7440 NR 11712 HEDIS 2007 (Reporting Year 2006) 2808 3120 2688 1428 996 588 Page 93 Health Plan Descriptive Information Metropolitan Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Oct 7, 2009 1:18 PM Medicaid <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 6233 15409 15802 12490 6899 3276 Member Months Female 5904 14777 16112 12752 7590 4019 Total 12137 30186 31914 25242 14489 7295 60109 64.55% 4386 3323 3052 3487 4507 61154 56.96% 9643 7777 5961 5095 4575 121263 60.49% 18755 20.14% 4897 3627 2356 1133 33051 30.79% 3665 2758 2101 1080 51806 25.84% 12013 12.90% 1092 444 313 192 162 44 9604 8.95% 1551 698 459 273 249 320 21617 10.78% 2247 2.41% 3550 3.31% 5797 2.89% 93124 107359 NR 200483 HEDIS 2007 (Reporting Year 2006) 14029 11100 9013 8582 9082 8562 6385 4457 2213 2643 1142 772 465 411 364 Page 94
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