Blue Plus Plan Name 2006 Reporting Year General Info Disclaimers Plan ID Submission # 1 8 Last Refreshed: 23 Use of Services Measures Well Child Visits in the First 15 Months of Life 24 Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life 43 44 Page 2 9/5/2007 8:35:21 AM Page 41 Page 25 Adolescent Well-Care Visits Childhood Immunization Status 3 26 Frequency of Selected Procedures 45 Adolescent Immunization Status 5 27 Inpatient Utilization - General Hospital/Acute Care 48 Appropriate Treatment for Children with Upper Respiratory Infection 7 28 Ambulatory Care 51 Colorectal Cancer Screening 8 29 Inpatient Utilization - Nonacute Care 54 30 Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex 57 31 Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Services 60 32 Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay 64 33 Identification of Alcohol and Other Drug Services 67 34 Outpatient Drug Utilization 71 35 Adult's Access to Preventive/Ambulatory Health Services 75 36 Children's and Adolescents' Access to Primary Care Practitioners 79 37 Prenatal and Postpartum Care 81 38 Initiation/Engagement of Alcohol & Other Drug Dependence Treatment 83 Health Plan Stability Measures Years in Business / Total Membership Page 39 Health Plan Descriptive Information Measures Enrollment by Product Line (Age & Sex) Page 40 Effectiveness of Care Measures Breast Cancer Screening 9 Cervical Cancer Screening 13 Chlamydia Screening in Women 14 Osteoporosis Management in Women Who had a Fracture 15 Controlling High Blood Pressure 16 Beta Blocker Treatment after Heart Attack 17 Persistence of Beta Blocker Treatment After Hearth Attack 18 Cholesterol Management for Patients with Cardiovascular Conditions 19 Comprehensive Diabetes Care 22 Use of Appropriate Medications for People with Asthma 26 Antidepressant Medication Management 28 Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication 32 Glaucoma Screening in Older Adults 33 Annual Monitoring for Patients on Persistent Medications 34 Drugs to Be Avoided in the Elderly 38 Potentially Harmful Drug-Disease Interactions in the Elderly 39 HEDIS 2007 (Reporting Year 2006) Access / Availability of Care Measures Page 87 91 Page 1 DISCLAIMERS -1 ( this page left blank intentionally ) 0. Disclaimer Query located below HEDIS 2007 (Reporting Year 2006) Page 2 Effectiveness of Care Blue Plus Childhood Immunization Status Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 928 62.83% 1022 69.19% 1301 88.08% 1020 69.06% 978 66.22% 1248 84.50% 861 58.29% 818 55.38% 728 49.29% 330 76.39% 348 80.56% 382 88.43% 348 80.56% 342 79.17% 367 84.95% 314 72.69% 287 66.44% 262 60.65% 330 40 90.02% 87.01% 93.04% 348 43 95.13% 92.93% 97.34% 382 10 95.38% 93.23% 97.53% 348 43 95.13% 92.93% 97.34% 342 49 95.13% 92.93% 97.34% 367 13 92.46% 89.78% 95.13% 314 31 83.94% 80.27% 87.61% 287 62 84.91% 81.33% 88.50% 262 58 77.86% 73.72% 81.99% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 9 Records Added from the Oversample List 9 HEDIS 2007 (Reporting Year 2006) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV 2006 H 1477 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 3 Effectiveness of Care Blue Plus Childhood Immunization Status Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data HiB Hepatitis B VZV Pneumococcal Conjugate Combo 2 Combo 3 1253 53.87% 1391 59.80% 1979 85.08% 1465 62.98% 1341 57.65% 1831 78.72% 691 29.71% 969 41.66% 537 23.09% 233 53.94% 251 58.10% 372 86.11% 279 64.58% 239 55.32% 347 80.32% 129 29.86% 183 42.36% 104 24.07% 222 159 92.70% 90.06% 95.34% 237 145 92.94% 90.35% 95.54% 356 23 92.21% 89.50% 94.93% 265 93 87.10% 83.74% 90.47% 226 155 92.70% 90.06% 95.34% 331 24 86.37% 82.94% 89.81% 124 238 88.08% 84.82% 91.33% 173 156 80.05% 76.06% 84.03% 100 215 76.64% 72.43% 80.85% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 2 Number of employee/dependent records excluded 0 Records Added from the Oversample List 2 HEDIS 2007 (Reporting Year 2006) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV 2005 H 2326 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 4 Effectiveness of Care Blue Plus Adolescent Immunization Status Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data VZV Combo 2 1140 55.45% 437 21.25% 453 22.03% 143 6.96% 213 48.41% 81 18.41% 92 20.91% 27 6.14% 213 149 88.08% 84.82% 91.33% 81 246 79.56% 75.54% 83.58% 92 170 63.75% 58.98% 68.52% 27 207 56.93% 52.03% 61.84% 411 7.00% 440 Number of Records Excluded Because of Valid Data Errors 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 29 Records Added from the Oversample List 29 Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval 411 HEDIS 2007 (Reporting Year 2006) Hepatitis B 2006 H 2056 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR Page 5 Effectiveness of Care Blue Plus Adolescent Immunization Status Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Combo 2 1070 56.55% 366 19.34% 400 21.14% 92 4.86% 242 56.02% 83 19.21% 90 20.83% 23 5.32% 242 125 89.29% 86.18% 92.41% 83 225 74.94% 70.63% 79.25% 90 133 54.26% 49.32% 59.20% 23 165 45.74% 40.80% 50.68% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Records Added from the Oversample List 0 HEDIS 2007 (Reporting Year 2006) VZV 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B 2006 H 1892 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Page 6 Effectiveness of Care Blue Plus Appropriate Treatment for Children with Upper Respiratory Infection Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology General Measure Data 2006 A Eligible Member Population 3154 Numerator Events by Admin Data 562 Reported Rate 82.18% Lower 95% Confidence Interval 80.83% Upper 95% Confidence Interval 83.53% HEDIS 2007 (Reporting Year 2006) Page 7 Effectiveness of Care Blue Plus Colorectal Cancer Screening Data Elements Measurement Year Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Medicare Advantage MSHO 2006 2006 H H Eligible population 32114 2578 Number of numerator events by administrative data in eligible population (before exclusions) 15865 819 Data collection methodology (administrative or hybrid) Current year's administrative rate (before exclusions) 49.40% NR 31.77% Minimum required sample size (MRSS) or other sample size 411 411 Oversampling rate 0.1 0.1 Final sample size (FSS) 453 453 Number of numerator events by administrative data in FSS 219 133 Administrative rate on FSS 48.34% NR 29.36% Number of original sample records excluded because of valid data errors 0 0 Number of administrative data records excluded 0 0 Number of medical record data records excluded 0 1 Number of employee/dependent medical records excluded 13 0 Records added from the oversample list 12 1 Denominator 411 411 Numerator events by administrative data 219 133 Numerator events by medical records 45 46 Reported rate 64.23% NR 43.55% Lower 95% confidence interval 59.48% NR 38.64% Upper 95% confidence interval 68.99% NR 48.47% Data Elements with an Asterisk(*) are OPTIONAL and are not used in any calculation or total HEDIS 2007 (Reporting Year 2006) Page 8 Effectiveness of Care Blue Plus Breast Cancer Screening Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 Ages 52-69 Total 13281 9266 69.77% 68.98% 70.55% 14817 11444 77.24% 76.56% 77.91% 28098 20710 73.71% 73.19% 74.22% 2006 A Page 9 Effectiveness of Care Blue Plus Breast Cancer Screening Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 NR NR NR Ages 52-69 Total NR NR NR NR NR NR NR NR Page 10 Effectiveness of Care Blue Plus Breast Cancer Screening Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 Ages 52-69 Total 0 0 NA NA NA 403 207 51.36% 46.36% 56.37% 403 207 51.36% 46.36% 56.37% 2006 A Page 11 Effectiveness of Care Blue Plus Breast Cancer Screening Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 42-51 Ages 52-69 Total 3254 1871 57.50% 55.78% 59.21% 2266 1356 59.84% 57.80% 61.88% 5520 3227 58.46% 57.15% 59.77% 2006 A Page 12 Effectiveness of Care Blue Plus Cervical Cancer Screening Data Elements Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Medicaid Measurement Year Data Collection Methodology Eligible Member Population 2006 H 34783 2006 H 15326 Numerator Events by Admin Data on Eligible Population (before exclusions) 26666 11003 Records Excluded because of Valid Data Errors 76.66% 411 10.00% 453 352 77.70% 0 71.79% 411 10.00% 453 313 69.09% 0 Number of administrative data records excluded 0 0 Number of medical record data records excluded 16 13 Number of employee/dependent medical records excluded 4 0 18 411 352 11 88.32% 85.09% 91.55% 13 411 313 24 82.00% 78.16% 85.83% Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 13 Effectiveness of Care Blue Plus Chlamydia Screening in Women Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Ages 16-20 Ages 21-25 Data Medicaid Total 2006 A General Measure Ages 16-20 Ages 21-25 Data Total 2006 A 2585 829 32.07% 30.25% 33.89% 2452 858 34.99% 33.08% 36.90% 5037 1687 33.49% 32.18% 34.81% 1884 758 40.23% 37.99% 42.47% 2492 989 39.69% 37.75% 41.63% 4376 1747 39.92% 38.46% 41.38% Page 14 Effectiveness of Care Blue Plus Osteoporosis Management in Women Who had a Fracture Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage NR NR NR MSHO 2006 A 282 39 13.83% 9.62% 18.04% Page 15 Effectiveness of Care Blue Plus Controlling High Blood Pressure Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology (Hybrid) General Measure Data Current Year's Admin Rate Final Sample Size (FSS) 1333 7650 8983 0 0 0 0.00% 0.00% 0.00% 0 0 0 0.00% 0.00% 0.00% 55 356 411 411 10.00% 453 Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 19 Records Added from the OverSample List 38 Denominator Total H Numerator Events by Admin Data on Eligible Population (before exclusions) Oversampling Rate Ages 46-85 2006 Eligible Member Population Minimum Required Sample Size Ages 18-45 Numerator Events by Admin Data 0 0 0 Numerator Events by Medical Record 27 225 252 Reported Rate 49.09% 63.20% 61.31% Lower 95% Confidence Interval 34.97% 58.05% 56.48% Upper 95% Confidence Interval 63.21% 68.35% 66.14% HEDIS 2007 (Reporting Year 2006) Page 16 Effectiveness of Care Blue Plus Beta Blocker Treatment after Heart Attack Data Elements Measurement Year Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Medicare Advantage MSHO 2006 2006 H H Eligible Member Population 125 103 Numerator Events by Admin Data on Eligible Population 103 75 Data Collection Methodology Current Year's Admin Rate Minimum Required Sample Size 82.40% NR 72.82% 114 81 10.00% 10.00% Final Sample Size (FSS) 114 81 Numerator events by admin data in FSS 103 74 Oversampling Rate Admin rate on FSS 90.35% NR 91.36% Records Excluded because of Valid Data Errors 0 3 Number of administrative data records excluded 0 0 Number of medical record data records excluded 0 1 Number of employee/dependent medical records excluded 0 0 Records Added from the Oversample List 0 0 Denominator 114 77 Numerator Events by Admin Data 103 74 4 2 Numerator Events by Medical Record Reported Rate 93.86% NR 98.70% Lower 95% Confidence Interval 89.01% NR 95.52% Upper 95% Confidence Interval 98.71% NR 100.00% HEDIS 2007 (Reporting Year 2006) Page 17 Effectiveness of Care Blue Plus Persistence of Beta Blocker Treatment After Hearth Attack Data Elements Measurement Year Data Collection Methodology Commercial Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage MSHO 2006 A Eligible Member Population 112 Numerator Events by Admin Data on Eligible Population 91 Reported Rate 81.25% NR NR Lower 95% Confidence Interval 73.57% NR NR Upper 95% Confidence Interval 88.93% NR NR HEDIS 2007 (Reporting Year 2006) Page 18 Effectiveness of Care Blue Plus Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 0 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 12 Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) 1025 0 87.76% 0.00% 361 0 76.32% 0.00% 361 16 0 253 91.73% 88.94% 94.51% 61.56% 56.73% 66.38% 411 15.00% 473 Records Excluded because of Valid Data Errors Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate LDL-C Level of <100 mg/dL 2006 H 1168 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size LDL-C screening 12 411 Page 19 Effectiveness of Care Blue Plus Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage General Measure Data LDL-C screening LDL-C Level of <100 mg/dL Current Year's Admin Rate NR NR Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data on Eligible Population Records Excluded because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 20 Effectiveness of Care Blue Plus Cholesterol Management for Patients with Cardiovascular Conditions Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Data Elements Measurement Year Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data 0 72.67% 0.00% 116 0 72.05% 0.00% 116 7 0 86 78.34% 71.58% 85.11% 54.78% 46.67% 62.88% 161 15.00% 161 4 Number of administrative data records excluded 0 Number of medical record data records excluded 0 Number of employee/dependent medical records excluded 0 HEDIS 2007 (Reporting Year 2006) 117 161 Records Excluded because of Valid Data Errors Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval LDL-C Level of <100 mg/dL 2006 H Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS LDL-C screening 0 157 Page 21 Effectiveness of Care Blue Plus Comprehensive Diabetes Care Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2006 H 5012 2006 H 5012 2006 H 5012 2006 H 5012 2006 H 5012 2006 H 5012 2006 H 5012 2006 H 5012 2006 H 5012 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 4397 87.73% 411 10% 453 359 79.25% 5012 100.00% 411 10% 453 453 100.00% 0 0.00% 411 10% 453 0 0.00% 2897 57.80% 411 10% 453 231 50.99% 4098 81.76% 411 10% 453 333 73.51% 0 0.00% 411 10% 453 0 0.00% 4051 80.83% 411 10% 453 342 75.50% 0 0.00% 411 10% 453 0 0.00% 0 0.00% 411 10% 453 0 0.00% Number of Records Excluded Because of Valid Data Errors 8 8 8 8 8 8 8 8 8 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 24 24 24 24 24 24 24 24 24 26 411 359 16 91.24% 88.39% 94.10% 26 411 58 33 22.14% 18.01% 26.28% 26 411 0 202 49.15% 44.19% 54.10% 26 411 231 56 69.83% 65.27% 74.39% 26 411 333 21 86.13% 82.67% 89.59% 26 411 0 211 51.34% 46.38% 56.29% 26 411 342 2 83.70% 80.01% 87.39% 26 411 0 306 74.45% 70.11% 78.79% 26 411 0 187 45.50% 40.56% 50.43% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 22 Effectiveness of Care Blue Plus Comprehensive Diabetes Care Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Data Elements HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Number of Records Excluded Because of Valid Data Errors Number of administrative data records excluded Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 23 Effectiveness of Care Blue Plus Comprehensive Diabetes Care Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2006 H 898 2006 H 898 2006 H 898 2006 H 898 2006 H 898 2006 H 898 2006 H 898 2006 H 898 2006 H 898 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 804 89.53% 411 10% 453 372 82.12% 898 100.00% 411 10% 453 453 100.00% 0 0.00% 411 10% 453 0 0.00% 602 67.04% 411 10% 453 284 62.69% 669 74.50% 411 10% 453 313 69.09% 0 0.00% 411 10% 453 0 0.00% 776 86.41% 411 10% 453 356 78.59% 0 0.00% 411 10% 453 0 0.00% 0 0.00% 411 10% 453 0 0.00% Number of Records Excluded Because of Valid Data Errors 4 4 4 4 4 4 4 4 4 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 411 372 9 92.70% 90.06% 95.34% 4 411 80 20 24.33% 20.06% 28.60% 4 411 0 212 51.58% 46.63% 56.53% 4 411 284 26 75.43% 71.14% 79.71% 4 411 313 15 79.81% 75.80% 83.81% 4 411 0 208 50.61% 45.65% 55.56% 4 411 356 0 86.62% 83.20% 90.03% 4 411 0 261 63.50% 58.73% 68.28% 4 411 0 163 39.66% 34.81% 44.51% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 24 Effectiveness of Care Blue Plus Comprehensive Diabetes Care Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population HbA1c Testing Poor HbA1c Good HbA1c Control Control Eye Exam LDL-C Screening LDL-C Level <100 mg/dL Blood Monitoring Pressure for Diabetic <140/90 mm Nephropathy Hg Blood Pressure <130/80 mm Hg 2006 H 1800 2006 H 1800 2006 H 1800 2006 H 1800 2006 H 1800 2006 H 1800 2006 H 1800 2006 H 1800 2006 H 1800 Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 1555 86.39% 411 10% 453 355 78.37% 1800 100.00% 411 10% 453 453 100.00% 0 0.00% 411 10% 453 0 0.00% 962 53.44% 411 10% 453 237 52.32% 1350 75.00% 411 10% 453 317 69.98% 0 0.00% 411 10% 453 0 0.00% 1391 77.28% 411 10% 453 331 73.07% 0 0.00% 411 10% 453 0 0.00% 0 0.00% 411 10% 453 0 0.00% Number of Records Excluded Because of Valid Data Errors 2 2 2 2 2 2 2 2 2 Number of administrative data records excluded 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 411 355 9 88.56% 85.37% 91.76% 2 411 88 44 32.12% 27.48% 36.75% 2 411 0 168 40.88% 36.00% 45.75% 2 411 237 38 66.91% 62.24% 71.58% 2 411 317 7 78.83% 74.76% 82.90% 2 411 0 166 40.39% 35.52% 45.25% 2 411 331 0 80.54% 76.59% 84.48% 2 411 0 266 64.72% 59.98% 69.46% 2 411 0 163 39.66% 34.81% 44.51% Numerator events by admin data in eligible population Number of medical record data records excluded Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 25 Effectiveness of Care Blue Plus Use of Appropriate Medications for People with Asthma Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 190 185 97.37% 94.83% 99.91% 302 287 95.03% 92.42% 97.65% 1392 1295 93.03% 91.66% 94.41% 1884 1767 93.79% 92.67% 94.91% 2006 A Page 26 Effectiveness of Care Blue Plus Use of Appropriate Medications for People with Asthma Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 201 199 99.00% 97.38% 100.00% 308 282 91.56% 88.29% 94.83% 623 536 86.04% 83.23% 88.84% 1132 1017 89.84% 88.04% 91.65% 2006 A Page 27 Effectiveness of Care Blue Plus Antidepressant Medication Management Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 192 16.33% 14.17% 18.48% 766 65.14% 62.37% 67.90% 574 48.81% 45.91% 51.71% 2006 A 1176 Page 28 Effectiveness of Care Blue Plus Antidepressant Medication Management Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 29 Effectiveness of Care Blue Plus Antidepressant Medication Management Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 8 7.08% 1.91% 12.25% 86 76.11% 67.80% 84.41% 81 71.68% 62.93% 80.43% 2006 A 113 Page 30 Effectiveness of Care Blue Plus Antidepressant Medication Management Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 142 16.92% 14.33% 19.52% 417 49.70% 46.26% 53.14% 290 34.56% 31.29% 37.84% 2006 A 839 Page 31 Effectiveness of Care Blue Plus Follow-Up Care for Children Prescribed Attention-Deficit/Hyperactivity Disorder (ADHD) Medication Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) General Measure Data Initiation Phase Continuation and Maintenance Phase 2006 A General Measure Data Initiation Phase Continuation and Maintenance Phase 465 0 149 32.04% 27.69% 36.39% 141 0 43 30.50% 22.54% 38.45% 2006 A 344 0 106 30.81% 25.79% 35.84% 101 0 34 33.66% 23.95% 43.37% Page 32 Effectiveness of Care Blue Plus Glaucoma Screening in Older Adults Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interva HEDIS 2007 (Reporting Year 2006) Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage NR NR NR MSHO 2006 A 5358 3608 67.34% 66.07% 68.60% Page 33 Effectiveness of Care Blue Plus Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 9322 128 7214 77.39% 76.53% 78.24% 165 3 130 78.79% 72.25% 85.33% 7451 99 5797 77.80% 76.85% 78.75% 577 17 397 68.80% 64.94% 72.67% 17515 247 13538 77.29% 76.67% 77.92% 2006 A Page 34 Effectiveness of Care Blue Plus Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 35 Effectiveness of Care Blue Plus Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 3622 88 3282 90.61% 89.65% 91.58% 680 20 628 92.35% 90.28% 94.42% 4521 105 4106 90.82% 89.97% 91.67% 543 48 469 86.37% 83.39% 89.35% 9366 261 8485 90.59% 90.00% 91.19% 2006 A Page 36 Effectiveness of Care Blue Plus Annual Monitoring for Patients on Persisten Medications Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population Total Exclusions Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data Annual Monitoring for Members on ACE Inhibitors or ARBs Digoxin Diuretics Anticonvulsants Total 2121 30 1644 77.51% 75.71% 79.31% 47 0 39 82.98% 71.17% 94.79% 1698 24 1324 77.97% 75.97% 79.97% 272 7 198 72.79% 67.32% 78.27% 4138 61 3205 77.45% 76.17% 78.74% 2006 A Page 37 Effectiveness of Care Blue Plus Drugs to Be Avoided in the Elderly Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data 1 or More Prescriptions NR NR NR MSHO 2 or More Prescriptions NR NR NR General Measure Data 2006 A 9353 1 or More Prescriptions 2 or More Prescriptions 2432 26.00% 25.11% 26.90% 476 5.09% 4.64% 5.54% Page 38 Effectiveness of Care Blue Plus Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs NR NR NR NR NR NR NR NR NR Total NR NR NR Page 39 Effectiveness of Care Blue Plus Potentially Harmful Drug-Disease Interactions in the Elderly Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Drug-Disease Interactions Data Elements Measurement Year Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) General Measure Data History of Falls + Dementia + Chronic Renal Tricyclic Tricyclic Failure + Antidepressants, Antidepressants or Nonaspirin NSAIDs Antipsychotics or Anticholinergic or Cox-2 Selective Sleep Agents Agents NSAIDs Total 2006 A 487 108 22.18% 18.38% 25.97% 1588 429 27.02% 24.80% 29.23% 78 7 8.97% 1.99% 15.96% 2153 544 25.27% 23.41% 27.13% Page 40 Use of Services Blue Plus Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR 35 9 12 20 55 185 978 2.70% 1.78% 3.63% 0.70% 0.20% 1.19% 0.93% 0.37% 1.49% 1.55% 0.83% 2.26% 4.25% 3.11% 5.39% 14.30% 12.35% 16.24% 75.58% 73.20% 77.96% 2006 A 1294 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 41 Use of Services Blue Plus Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data Collection Methodology Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR 25 53 74 136 316 669 1438 0.92% 0.54% 1.30% 1.95% 1.42% 2.49% 2.73% 2.10% 3.36% 5.02% 4.18% 5.86% 11.66% 10.43% 12.88% 24.68% 23.04% 26.32% 53.04% 51.15% 54.94% 2006 A 2711 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of records excluded because of contraindications identified through administrative data Number of records excluded because of contraindications identified through medical record review Number of employee/dependent medical records excluded Additional Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 42 Use of Services Blue Plus Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Measurement Year Data Collection Methodology Eligible Member Population Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Medicaid 2006 A 6623 2006 A 7272 NR NR NR NR 4019 4452 60.68% 59.50% 61.87% 61.22% 60.09% 62.35% Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 43 Use of Services Blue Plus Adolescent Well-Care Visits Data Elements Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Medicaid 2006 A 21292 2006 A 14770 Current Year's Admin Rate NR NR Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS NR NR 6756 4637 31.73% 31.10% 32.36% 31.39% 30.64% 32.15% Measurement Year Data Collection Methodology Eligible Member Population Numerator events by admin data in eligible population Records Excluded because of Valid Data Errors Records Excluded - Contraindications/Admin Data Records Excluded - Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from the Oversample List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2007 (Reporting Year 2006) Page 44 Use of Services Blue Plus Frequency of Selected Procedures Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Member Months Total 108018 228983 415821 294856 Age 0-4 0-9 5-19 10-19 Total Procedure Myringotomy Tonsillectomy Age 15-44 20-44 30-64 45-64 65+ Age 0-4 5-19 0-9 10-19 Number of Procedures 773 226 266 107 Procedures / 1,000 Member Months 7.16 0.54 1.16 0.36 Member Months Male Female 401477 270435 324132 487203 305546 336472 12692 8000 Male Procedure Dilation & Curettage Hysterectomy, Abdominal Age 15-44 45-64 15-44 45-64 65+ Hysterectomy, 15-44 Vaginal 45-64 65+ Cholecystectomy, 30-64 Open 15-44 45-64 65+ Cholecystectomy, 30-64 Closed 15-44 45-64 65+ Back Surgery 20-44 45-64 65+ Angioplasty (PTCA) 45-64 65+ 45-64 Cardiac Catheterization 65+ 45-64 CABG 65+ Prostatectomy 45-64 65+ Mastectomy 15-44 45-64 65+ Lumpectomy 15-44 45-64 65+ HEDIS 2007 (Reporting Year 2006) Female Number of Procedures Procedures / 1,000 Member Months 21 0.04 0 93 3 220 588 56 189 15 191 16 46 9 95 13 0.00 0.19 0.24 0.81 1.92 4.41 0.62 1.18 0.63 1.26 0.15 0.71 0.31 1.02 Number of Procedures 30 51 87 135 1 92 109 2 Procedures / 1,000 Member Months 0.07 0.15 0.22 0.40 0.13 0.23 0.32 0.25 11 14 0 0.03 0.04 0.00 140 177 6 450 654 19 47 2 140 4 19 2 0.35 0.53 0.75 1.39 1.94 2.38 0.14 0.25 0.42 0.50 0.06 0.25 29 70 4 76 196 8 0.07 0.21 0.50 0.19 0.58 1.00 Page 45 Use of Services Blue Plus Frequency of Selected Procedures Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Age < 65 65-74 75-84 85+ Member Months Male Female Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2007 (Reporting Year 2006) Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Female Number of Procedures Procedures / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 46 Use of Services Blue Plus Frequency of Selected Procedures Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Age < 65 65-74 75-84 85+ Member Months Male Female 3 0 12867 21463 12419 32112 9262 43058 Male Procedure CABG Angioplasty (PTCA) Cardiac Catheterization Carotid Endarterectomy Reduction of Fracture of Femur Total Hip Replacement Total Knee Replacement Partial Excision of Large Inestine Cholecystectomy, Open Cholecystectomy, Closed (laparoscopic) Back Surgery Hysterectomy Abdominal Hysterectomy, Vaginal Mastectomy Lumpectomy Age <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ <65 65-74 75-84 85+ HEDIS 2007 (Reporting Year 2006) Number of Procedures 0 8 0 0 0 6 7 2 0 17 12 4 0 6 3 0 0 10 16 17 0 0 3 0 0 5 7 1 0 3 4 0 0 5 2 0 0 7 4 1 0 17 25 7 Procedures / 1,000 Member Months 0.00 0.62 0.00 0.00 0.00 0.47 0.56 0.22 0.00 1.32 0.97 0.43 0.00 0.47 0.24 0.00 0.00 0.78 1.29 1.84 0.00 0.00 0.24 0.00 0.00 0.39 0.56 0.11 0.00 0.23 0.32 0.00 0.00 0.39 0.16 0.00 0.00 0.54 0.32 0.11 0.00 1.32 2.01 0.76 Female Number of Procedures 0 9 7 0 0 15 19 12 0 29 22 10 0 1 1 1 0 11 52 96 0 11 14 8 0 14 29 4 0 4 13 7 0 2 3 1 0 15 10 12 0 112 111 71 0 3 4 1 0 3 2 1 0 5 7 3 0 9 9 5 Procedures / 1,000 Member Months NA 0.42 0.22 0.00 NA 0.70 0.59 0.28 NA 1.35 0.69 0.23 NA 0.05 0.03 0.02 NA 0.51 1.62 2.23 NA 0.51 0.44 0.19 NA 0.65 0.90 0.09 NA 0.19 0.40 0.16 NA 0.09 0.09 0.02 NA 0.70 0.31 0.28 NA 5.22 3.46 1.65 NA 0.14 0.12 0.02 NA 0.14 0.06 0.02 NA 0.23 0.22 0.07 NA 0.42 0.28 0.12 Page 47 Use of Services Blue Plus Inpatient Utilization - General Hospital/Acute Care Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Sep 5, 2007 8:35 AM Member Months 19931 209052 294856 594567 642018 19522 1093 77 0 1781116 Discharges Discharges / 1,000 Member Months 144 388 484 3604 4496 271 40 7 0 9434 7.22 1.86 1.64 6.06 7.00 13.88 36.60 90.91 115 262 210 653 1734 112 23 7 0 3116 5.77 1.25 0.71 1.10 2.70 5.74 21.04 90.91 28 119 206 1056 2725 157 17 0 0 4308 1.40 0.57 0.70 1.78 4.24 8.04 15.55 0.00 67 1884 28 0 1979 0.23 3.17 0.04 HEDIS 2007 (Reporting Year 2006) 5.30 1.75 2.42 1.28 Days Days / 1,000 Member Months 443 1101 1616 10423 15523 1617 133 20 0 30876 22.23 5.27 5.48 17.53 24.18 82.83 121.68 259.74 256 549 516 1789 4794 416 80 20 0 8420 12.84 2.63 1.75 3.01 7.47 21.31 73.19 259.74 176 516 910 3286 10586 1168 53 0 0 16695 8.83 2.47 3.09 5.53 16.49 59.83 48.49 0.00 189 5328 66 0 5583 0.64 8.96 0.10 17.34 4.73 9.37 3.60 Average Length of Stay 3.08 2.84 3.34 2.89 3.45 5.97 3.33 2.86 NA 3.27 2.23 2.10 2.46 2.74 2.76 3.71 3.48 2.86 NA 2.70 6.29 4.34 4.42 3.11 3.88 7.44 3.12 NA NA 3.88 2.82 2.83 2.36 NA 2.82 Page 48 Use of Services Blue Plus Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 49 Use of Services Blue Plus Inpatient Utilization - General Hospital/Acute Care MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 Unknown Total Data Last Refreshed: Sep 5, 2007 8:35 AM Member Months 0 0 0 3 0 34330 44531 52320 0 131184 Discharges Discharges / 1,000 Member Months 0 0 0 0 0 1391 2030 2148 0 5569 NA NA NA 0.00 NA 40.52 45.59 41.06 0 0 0 0 0 916 1498 1763 0 4177 NA NA NA 0.00 NA 26.68 33.64 33.70 0 0 0 0 0 461 517 360 0 1338 NA NA NA 0.00 NA 13.43 11.61 6.88 0 0 0 0 0 HEDIS 2007 (Reporting Year 2006) 42.45 31.84 10.20 NA 0.00 NA 0.00 Days 0 0 0 0 0 7379 9062 8987 0 25428 0 0 0 0 0 3545 5639 6766 0 15950 Days / 1,000 Member Months NA NA NA 0.00 NA 214.94 203.50 171.77 193.83 NA NA NA 0.00 NA 103.26 126.63 129.32 121.58 0 0 0 0 0 3722 3276 2103 0 9101 NA NA NA 0.00 NA 108.42 73.57 40.19 0 0 0 0 0 NA 0.00 NA 69.38 0.00 Average Length of Stay NA NA NA NA NA 5.30 4.46 4.18 NA 4.57 NA NA NA NA NA 3.87 3.76 3.84 NA 3.82 NA NA NA NA NA 8.07 6.34 5.84 NA 6.80 NA NA NA NA NA Page 50 Use of Services Blue Plus Ambulatory Care Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 19931 209052 294856 594567 642018 19522 1093 77 0 1781116 Outpatient Visits (Excludes MH/CD) Age Visits 17053 61772 10-19 20-44 45-64 65-74 75-84 85+ Unknown 65793 156612 226439 10123 836 50 0 538678 <1 1-9 Total HEDIS 2007 (Reporting Year 2006) Visits/ 1,000 Member Months 855.60 295.49 223.14 263.41 352.70 518.54 764.87 649.35 302.44 Emergency Room Visits Visits 590 3606 4025 8108 6966 252 23 1 0 23571 Visits/ 1,000 Member Months 29.60 17.25 13.65 13.64 10.85 12.91 21.04 12.99 13.23 Ambulatory Surgery/Procedures Procedures 259 1172 1028 5082 13827 668 55 0 0 22091 Procedures/ 1,000 Member Months 12.99 5.61 3.49 8.55 21.54 34.22 50.32 0.00 12.40 Observation Room Stays Resulting in Discharge Stays 22 48 83 643 283 19 4 0 0 1102 Stays/ 1,000 Member Months 1.10 0.23 0.28 1.08 0.44 0.97 3.66 0.00 0.62 Page 51 Use of Services Blue Plus Ambulatory Care Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age Visits <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits/ 1,000 Member Months NR NR Emergency Room Visits Visits NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Visits/ 1,000 Member Months NR NR Ambulatory Surgery/Procedures Procedures NR NR NR NR NR NR NR NR Procedures/ 1,000 Member Months NR NR Observation Room Stays Resulting in Discharge Stays NR NR NR NR NR NR NR NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services Blue Plus Ambulatory Care Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 0 0 0 3 0 34330 44531 52320 0 131184 Outpatient Visits (Excludes MH/CD) Age <1 1-9 Visits 0 0 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total 0 0 0 23956 28602 22677 0 75235 HEDIS 2007 (Reporting Year 2006) Visits/ 1,000 Member Months NA NA NA 0.00 NA 697.82 642.29 433.43 573.51 Emergency Room Visits Visits 0 0 0 0 0 1221 1563 1577 0 4361 Visits/ 1,000 Member Months NA NA NA 0.00 NA 35.57 35.10 30.14 33.24 Ambulatory Surgery/Procedures Procedures 0 0 0 0 0 1302 1471 898 0 3671 Procedures/ 1,000 Member Months NA NA NA 0.00 NA 37.93 33.03 17.16 27.98 Observation Room Stays Resulting in Discharge Stays 0 0 0 0 0 60 101 124 0 285 Stays/ 1,000 Member Months NA NA NA 0.00 NA 1.75 2.27 2.37 2.17 Page 53 Use of Services Blue Plus Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Age Member Months <1 19931 1-9 209052 10-19 294856 20-44 594567 45-64 642018 65-74 19522 75-84 1093 85+ Unknown Total 77 0 1781116 Days Days / 1,000 Member Months Average Length of Stay 0.00 0 0.00 NA 0 0.00 0 0.00 NA 10-19 2 0.01 59 0.20 29.50 20-44 15 0.03 143 0.24 9.53 45-64 149 0.23 2022 3.15 13.57 65-74 18 0.92 229 11.73 12.72 75-84 6 5.49 55 50.32 9.17 85+ 0 0.00 0 0.00 NA 0.11 0 2508 1.41 NA 13.20 Discharges Discharges / 1,000 Member Months <1 0 1-9 Age Unknown Total 0 190 HEDIS 2007 (Reporting Year 2006) Page 54 Use of Services Blue Plus Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Age Member Months <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age NR Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total NR HEDIS 2007 (Reporting Year 2006) NR NR Page 55 Use of Services Blue Plus Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Age Member Months <1 0 1-9 0 10-19 0 20-44 3 45-64 0 65-74 34330 75-84 44531 85+ 52320 Unknown 0 131184 Total Discharges Discharges / 1,000 Member Months <1 0 1-9 Days Days / 1,000 Member Months Average Length of Stay NA 0 NA NA 0 NA 0 NA NA 10-19 0 NA 0 NA NA 20-44 0 0.00 0 0.00 NA 45-64 0 NA 0 NA NA 65-74 434 12.64 11489 334.66 26.47 75-84 1075 24.14 30670 688.73 28.53 85+ 1804 34.48 52226 998.20 28.95 Unknown 0 3313 25.25 0 94385 719.49 NA 28.49 Age Total HEDIS 2007 (Reporting Year 2006) Page 56 Use of Services Blue Plus Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Member Months Male Female Total 159038 149461 308499 79539 605342 12692 0 856611 76060 690984 8000 0 924505 155599 1296326 20692 0 1781116 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Gender M F Total 17 10 27 0.11 0.07 0.09 347 175 522 20.41 17.50 19.33 13-17 M F Total 92 128 220 1.16 1.68 1.41 3673 3801 7474 39.92 29.70 33.97 18-64 M F Total M F Total M F Total M F TOTAL 126 264 390 0.21 0.38 0.30 1053 2760 3813 8.36 10.45 9.78 1 0 1 0.08 0.00 0.05 22 0 22 22.00 NA 22.00 0 0 0 NA NA NA 5095 6736 11831 21.59 16.76 18.54 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 236 402 638 0.28 0.43 0.36 Page 57 Use of Services Blue Plus Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Gender M F Total 13-17 M F Total 18-64 65+ Unknown Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days* Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 58 Use of Services Blue Plus Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Member Months Age Male Female Total 0-12 13-17 18-64 65+ Unknown Total 0 0 3 34548 0 34551 0 0 0 96633 0 96633 0 0 3 131181 0 131184 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay Age 0-12 Gender M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 13-17 M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 18-64 M F Total M F Total M F Total M F TOTAL 0 0 0 0.00 NA 0.00 0 0 0 NA NA NA 155 370 525 4.49 3.83 4.00 4131 10032 14163 26.65 27.11 26.98 0 0 0 NA NA NA 4131 10032 14163 26.65 27.11 26.98 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 155 370 525 4.49 3.83 4.00 Page 59 Use of Services Blue Plus Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age Member Months (Ambulatory) Male Female Total Male Female Total Male Female Total Male Female Total 149461 76060 308499 155599 159038 79539 149461 76060 308499 155599 159038 79539 149461 76060 308499 155599 159038 79539 149461 76060 308499 155599 605342 12692 0 856611 690984 8000 0 924505 1296326 20692 0 1781116 605342 12692 0 856611 690984 8000 0 924505 1296326 20692 0 1781116 605342 12692 0 856611 690984 8000 0 924505 1296326 20692 0 1781116 605342 12692 0 856611 690984 8000 0 924505 1296326 20692 0 1781116 Sex M F Total 13-17 M F Total 18-64 M F Total 65+ M F Total Unknown M F Total M F Total Total Member Months (Day/Night) 159038 79539 Any Mental Health Services 0-12 Member Months (Inpatient) Inpatient Mental Health Services Number Percent Number Percent Day/Night Mental Health Services Percent Number 948 550 1498 819 905 1724 3343 6566 9909 36 28 64 0 0 0 5146 8049 13195 7.15% 4.42% 5.83% 12.36% 14.28% 13.30% 6.63% 11.40% 9.17% 3.40% 4.20% 3.71% NA NA NA 7.21% 10.45% 8.89% 14 9 23 68 91 159 104 185 289 1 0 1 0 0 0 187 285 472 0.11% 0.07% 0.09% 1.03% 1.44% 1.23% 0.21% 0.32% 0.27% 0.09% 0.00% 0.06% NA NA NA 0.26% 0.37% 0.32% 1 1 2 8 10 18 5 33 38 0 0 0 0 0 0 14 44 58 HEDIS 2007 (Reporting Year 2006) 0.01% 0.01% 0.01% 0.12% 0.16% 0.14% 0.01% 0.06% 0.04% 0.00% 0.00% 0.00% NA NA NA 0.02% 0.06% 0.04% Ambulatory Mental Health Services Percent Number 946 549 1495 808 900 1708 3328 6547 9875 36 28 64 0 0 0 5118 8024 13142 7.14% 4.41% 5.82% 12.19% 14.20% 13.17% 6.60% 11.37% 9.14% 3.40% 4.20% 3.71% NA NA NA 7.17% 10.42% 8.85% Page 60 Use of Services Blue Plus Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female NR Member Months (Inpatient) Total Age Sex M F Total Number NR 13-17 M F Total NR 18-64 M F Total NR 65+ M F Total NR Unknown M F Total M F Total NR NR NR NR Total HEDIS 2007 (Reporting Year 2006) Female Total Member Months (Day/Night) Male Female Total Member Months (Ambulatory) Male Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Any Mental Health Services 0-12 Male Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Inpatient Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Day/Night Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Ambulatory Mental Health Services Percent Number NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 61 Use of Services Blue Plus Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Member Months (Inpatient) Age Total Male Female Total Male Female Total Male Female Total 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 34548 0 34551 0 96633 0 96633 3 131181 0 131184 3 34548 0 34551 0 96633 0 96633 3 131181 0 131184 3 34548 0 34551 0 96633 0 96633 3 131181 0 131184 3 34548 0 34551 0 96633 0 96633 3 131181 0 131184 Sex M F Total 13-17 M F Total 18-64 M F Total 65+ M F Total Unknown M F Total M F Total Total Member Months (Ambulatory) Female Any Mental Health Services 0-12 Member Months (Day/Night) Male Number Percent Inpatient Mental Health Services Percent Number 0 0 0 0 0 0 0 0 0 311 810 1121 0 0 0 311 810 1121 NA NA NA NA NA NA 0.00% NA 0.00% 10.80% 10.06% 10.25% NA NA NA 10.80% 10.06% 10.25% 0 0 0 0 0 0 0 0 0 100 254 354 0 0 0 100 254 354 HEDIS 2007 (Reporting Year 2006) NA NA NA NA NA NA 0.00% NA 0.00% 3.47% 3.15% 3.24% NA NA NA 3.47% 3.15% 3.24% Day/Night Mental Health Services Percent Number Ambulatory Mental Health Services Percent Number 0 0 0 0 0 0 0 0 0 0 2 2 0 0 0 0 2 2 0 0 0 0 0 0 0 0 0 239 623 862 0 0 0 239 623 862 NA NA NA NA NA NA 0.00% NA 0.00% 0.00% 0.02% 0.02% NA NA NA 0.00% 0.02% 0.02% NA NA NA NA NA NA 0.00% NA 0.00% 8.30% 7.74% 7.89% NA NA NA 8.30% 7.74% 7.89% Page 62 Use of Services Blue Plus Mental Health Utilization % of Members Receiving Inpatient, Day/Night and Ambulatory Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age Member Months (Ambulatory) Total Male Female Total Male Female Total Male Female Total 239701 76416 233111 76529 472812 152945 239701 76416 233111 76529 472812 152945 239701 76416 233111 76529 472812 152945 239701 76416 233111 76529 472812 152945 223152 3758 0 543027 385971 7328 0 702939 609123 11086 0 1245966 223152 3758 0 543027 385971 7328 0 702939 609123 11086 0 1245966 223152 3758 0 543027 385971 7328 0 702939 609123 11086 0 1245966 223152 3758 0 543027 385971 7328 0 702939 609123 11086 0 1245966 Sex M F Total 13-17 M F Total 18-64 M F Total 65+ M F Total Unknown M F Total M F Total Total Member Months (Day/Night) Female Any Mental Health Services 0-12 Member Months (Inpatient) Male Inpatient Mental Health Services Number Percent Number Percent Day/Night Mental Health Services Percent Number 2201 1419 3620 1239 1278 2517 2878 6608 9486 33 70 103 0 0 0 6351 9375 15726 11.02% 7.30% 9.19% 19.46% 20.04% 19.75% 15.48% 20.54% 18.69% 10.54% 11.46% 11.15% NA NA NA 14.03% 16.00% 15.15% 43 34 77 78 142 220 228 368 596 8 13 21 0 0 0 357 557 914 0.22% 0.18% 0.20% 1.22% 2.23% 1.73% 1.23% 1.14% 1.17% 2.55% 2.13% 2.27% NA NA NA 0.79% 0.95% 0.88% 11 4 15 10 12 22 14 41 55 0 0 0 0 0 0 35 57 92 HEDIS 2007 (Reporting Year 2006) 0.06% 0.02% 0.04% 0.16% 0.19% 0.17% 0.08% 0.13% 0.11% 0.00% 0.00% 0.00% NA NA NA 0.08% 0.10% 0.09% Ambulatory Mental Health Services Percent Number 2197 1417 3614 1229 1260 2489 2841 6567 9408 26 63 89 0 0 0 6293 9307 15600 11.00% 7.29% 9.17% 19.30% 19.76% 19.53% 15.28% 20.42% 18.53% 8.30% 10.32% 9.63% NA NA NA 13.91% 15.89% 15.02% Page 63 Use of Services Blue Plus Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Member Months Male Female Total 159038 79539 605342 12692 0 856611 149461 76060 690984 8000 0 924505 308499 155599 1296326 20692 0 1781116 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M F Total 0 0 0 0.00 0.00 0.00 0 0 0 NA NA NA 13-17 M F Total 52 34 86 0.65 0.45 0.55 1076 1191 2267 20.69 35.03 26.36 18-64 M F Total M F Total M F Total M F TOTAL 235 149 384 0.39 0.22 0.30 2844 2391 5235 12.10 16.05 13.63 1 0 1 0.08 0.00 0.05 1 0 1 1.00 NA 1.00 0 0 0 NA NA NA 3921 3582 7503 13.61 19.57 15.93 Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 288 183 471 0.34 0.20 0.26 Page 64 Use of Services Blue Plus Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Member Months Age Male 0-12 13-17 18-64 65+ Unknown Total NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 13-17 18-64 65+ Unknown Total M F Total M F Total M F Total M F Total M F Total M F TOTAL HEDIS 2007 (Reporting Year 2006) Discharges / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 65 Use of Services Blue Plus Chemical Dependency Utilization Inpatient Discharges and Average Length of Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Member Months Age Male Female Total 0-12 13-17 18-64 65+ Unknown Total 0 0 3 34548 0 34551 0 0 0 96633 0 96633 0 0 3 131181 0 131184 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 13-17 M F Total 0 0 0 NA NA NA 0 0 0 NA NA NA 18-64 M F Total M F Total M F Total M F TOTAL 0 0 0 0.00 NA 0.00 0 0 0 NA NA NA 29 19 48 0.84 0.20 0.37 447 345 792 15.41 18.16 16.50 0 0 0 NA NA NA 447 345 792 15.41 18.16 16.50 Age 0-12 65+ Unknown Total HEDIS 2007 (Reporting Year 2006) 0 0 0 29 19 48 0.84 0.20 0.37 Page 66 Blue Plus Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 159038 79539 78516 86930 439896 12692 0 856611 Female 149461 76060 86991 110014 493979 8000 0 924505 Total 308499 155599 165507 196944 933875 20692 0 1781116 Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 4 1 5 151 126 277 213 152 365 164 94 258 673 389 1062 8 2 10 0 0 0 1213 764 1977 HEDIS 2007 (Reporting Year 2006) Percent 0.03% 0.01% 0.02% 2.28% 1.99% 2.14% NR NR NA 1.24% 0.75% 1.00% 1.84% 0.94% 1.36% 0.76% 0.30% 0.58% NA NA NA 1.70% 0.99% 1.33% Member Months (Inpatient) Male 159038 79539 78516 86930 439896 12692 0 856611 Female 149461 76060 86991 110014 493979 8000 0 924505 Total 308499 155599 165507 196944 933875 20692 0 1781116 Member Months (Day/Night) Male 159038 79539 78516 86930 439896 12692 0 856611 Female 149461 76060 86991 110014 493979 8000 0 924505 Total 308499 155599 165507 196944 933875 20692 0 1781116 Member Months (Ambulatory) Male 159038 79539 78516 86930 439896 12692 0 856611 Female 149461 76060 86991 110014 493979 8000 0 924505 Total 308499 155599 165507 196944 933875 20692 0 1781116 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 49 50 99 61 31 92 33 26 59 213 121 334 4 1 5 0 0 0 360 229 589 Number 0 0 0 5 10 15 10 5 15 3 3 6 14 6 20 0 0 0 0 0 0 32 24 56 Number 4 1 5 140 100 240 180 136 316 153 84 237 601 341 942 6 2 8 0 0 0 1084 664 1748 Percent 0.00% 0.00% 0.00% 0.74% 0.79% 0.76% NR NR NA 0.25% 0.21% 0.23% 0.58% 0.29% 0.43% 0.38% 0.15% 0.29% NA NA NA 0.50% 0.30% 0.40% Percent 0.00% 0.00% 0.00% 0.08% 0.16% 0.12% NR NR NA 0.02% 0.02% 0.02% 0.04% 0.01% 0.03% 0.00% 0.00% 0.00% NA NA NA 0.04% 0.03% 0.04% Percent 0.03% 0.01% 0.02% 2.11% 1.58% 1.85% NR NR NA 1.15% 0.67% 0.92% 1.64% 0.83% 1.21% 0.57% 0.30% 0.46% NA NA NA 1.52% 0.86% 1.18% Page 67 Blue Plus Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male NR Member Months (Inpatient) Female Total NR NR NR NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male NR Female Total NR NR NR NR NR NR NR NR NR Member Months (Day/Night) Male NR Female Total NR NR NR NR NR NR NR NR NR Member Months (Ambulatory) Male NR Female Total NR NR NR NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 68 Blue Plus Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 0 0 0 0 3 34548 0 34551 Female 0 0 0 0 0 96633 0 96633 Total 0 0 0 0 3 131181 0 131184 Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 93 87 180 0 0 0 93 87 180 HEDIS 2007 (Reporting Year 2006) Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% NA 0.00% 3.23% 1.08% 1.65% NA NA NA 3.23% 1.08% 1.65% Member Months (Inpatient) Male 0 0 0 0 3 34548 0 34551 Female 0 0 0 0 0 96633 0 96633 Total 0 0 0 0 3 131181 0 131184 Member Months (Day/Night) Male 0 0 0 0 3 34548 0 34551 Female 0 0 0 0 0 96633 0 96633 Total 0 0 0 0 3 131181 0 131184 Member Months (Ambulatory) Male 0 0 0 0 3 34548 0 34551 Female 0 0 0 0 0 96633 0 96633 Total 0 0 0 0 3 131181 0 131184 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 61 52 113 0 0 0 61 52 113 Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Number 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 54 44 98 0 0 0 54 44 98 Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% NA 0.00% 2.12% 0.65% 1.03% NA NA NA 2.12% 0.65% 1.03% Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% NA 0.00% 0.00% 0.00% 0.00% NA NA NA 0.00% 0.00% 0.00% Percent NA NA NA NA NA NA NR NR NA NA NA NA 0.00% NA 0.00% 1.88% 0.55% 0.90% NA NA NA 1.88% 0.55% 0.90% Page 69 Blue Plus Use of Services Identification of Alcohol and Other Drug Services Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Member Months (Any) Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Male 239701 76416 52981 49528 120643 3758 0 543027 Female 233111 76529 104341 104828 176802 7328 0 702939 Total 472812 152945 157322 154356 297445 11086 0 1245966 Any Chemical Dependency Services Age 0-12 13-17 18-24 25-34 35-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total M F Total M F Total Number 7 2 9 294 215 509 439 482 921 511 614 1125 991 906 1897 14 5 19 0 0 0 2256 2224 4480 HEDIS 2007 (Reporting Year 2006) Percent 0.04% 0.01% 0.02% 4.62% 3.37% 3.99% NR NR NA 2.56% 3.16% 2.86% 9.86% 6.15% 7.65% 4.47% 0.82% 2.06% NA NA NA 4.99% 3.80% 4.31% Member Months (Inpatient) Male 239701 76416 52981 49528 120643 3758 0 543027 Female 233111 76529 104341 104828 176802 7328 0 702939 Total 472812 152945 157322 154356 297445 11086 0 1245966 Member Months (Day/Night) Male 239701 76416 52981 49528 120643 3758 0 543027 Female 233111 76529 104341 104828 176802 7328 0 702939 Total 472812 152945 157322 154356 297445 11086 0 1245966 Member Months (Ambulatory) Male 239701 76416 52981 49528 120643 3758 0 543027 Female 233111 76529 104341 104828 176802 7328 0 702939 Total 472812 152945 157322 154356 297445 11086 0 1245966 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 3 0 3 97 87 184 118 137 255 143 171 314 352 310 662 6 1 7 0 0 0 719 706 1425 Number 0 0 0 21 11 32 19 11 30 26 21 47 21 25 46 1 0 1 0 0 0 88 68 156 Number 6 2 8 258 179 437 388 418 806 459 558 1017 875 811 1686 11 4 15 0 0 0 1997 1972 3969 Percent 0.02% 0.00% 0.01% 1.52% 1.36% 1.44% NR NR NA 0.72% 0.88% 0.80% 3.50% 2.10% 2.67% 1.92% 0.16% 0.76% NA NA NA 1.59% 1.21% 1.37% Percent 0.00% 0.00% 0.00% 0.33% 0.17% 0.25% NR NR NA 0.13% 0.11% 0.12% 0.21% 0.17% 0.19% 0.32% 0.00% 0.11% NA NA NA 0.19% 0.12% 0.15% Percent 0.03% 0.01% 0.02% 4.05% 2.81% 3.43% NR NR NA 2.30% 2.87% 2.58% 8.70% 5.50% 6.80% 3.51% 0.66% 1.62% NA NA NA 4.41% 3.37% 3.82% Page 70 Use of Services Blue Plus Outpatient Drug Utilization Commercial Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Member Months 227339 289402 589229 630670 19274 1029 77 0 1757020 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Sep 5, 2007 8:35 AM $4,306,371.00 $9,515,463.00 $28,643,831.00 $68,411,976.00 $3,221,563.00 $208,582.00 $7,318.00 $0.00 $114,315,104.00 HEDIS 2007 (Reporting Year 2006) Avg. Cost of Prescriptions / Per Member Per Month $18.94 $32.88 $48.61 $108.48 $167.15 $202.70 $95.04 $65.06 Total Number of Prescriptions 69441 125102 491381 1240913 64208 5054 250 0 1996349 Avg. Num. Of Prescriptions / Per Member Per Year 3.67 5.19 10.01 23.61 39.98 58.94 38.96 13.63 Page 71 Use of Services Blue Plus Outpatient Drug Utilization Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Avg. Cost of Prescriptions / Per Member Per Month Total Number of Prescriptions NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR NR Page 72 Use of Services Blue Plus Outpatient Drug Utilization MSHO Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Member Months 0 0 3 0 34330 44531 52320 0 131184 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Sep 5, 2007 8:35 AM $0.00 $0.00 $81.00 $0.00 $10,089,436.00 $13,108,055.00 $14,167,385.00 $0.00 $37,364,957.00 HEDIS 2007 (Reporting Year 2006) Avg. Cost of Prescriptions / Per Member Per Month NA NA $27.00 NA $293.90 $294.36 $270.78 $284.83 Total Number of Prescriptions 0 0 5 0 243214 368662 452938 0 1064819 Avg. Num. Of Prescriptions / Per Member Per Year NA NA 20.00 NA 85.02 99.35 103.88 97.40 Page 73 Use of Services Blue Plus Outpatient Drug Utilization Medicaid Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Member Months 382010 294179 398109 160582 5006 2943 3137 0 1245966 Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Sep 5, 2007 8:35 AM $6,573,616.84 $8,956,307.50 $26,796,424.62 $20,322,140.41 $329,214.96 $96,562.32 $67,930.30 $0.00 $63,142,196.95 HEDIS 2007 (Reporting Year 2006) Avg. Cost of Prescriptions / Per Member Per Month $17.21 $30.45 $67.31 $126.55 $65.76 $32.81 $21.65 $50.68 Total Number of Prescriptions 147389 150557 510831 413754 9182 4368 5346 0 1241427 Avg. Num. Of Prescriptions / Per Member Per Year 4.63 6.14 15.40 30.92 22.01 17.81 20.45 11.96 Page 74 Access/Availability of Care Blue Plus Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Ages 20-44 Ages 45-64 Ages 65+ 27040 42141 1607 25862 40878 1574 95.64% 95.40% 95.89% 97.00% 96.84% 97.17% 97.95% 97.22% 98.67% 2006 A Page 75 Access/Availability of Care Blue Plus Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Page 76 Access/Availability of Care Blue Plus Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Ages 20-44 Ages 45-64 Ages 65+ 0 0 9353 2006 A 0 0 9082 NA NA NA NA NA NA 97.10% 96.76% 97.45% Page 77 Access/Availability of Care Blue Plus Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements General Measure Data Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Ages 20-44 Ages 45-64 Ages 65+ 17939 9389 466 2006 A 15636 8234 437 87.16% 86.67% 87.65% 87.70% 87.03% 88.37% 93.78% 91.48% 96.08% Page 78 Access/Availability of Care Blue Plus Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Data Elements Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. 1590 8047 7973 15899 1560 7235 7140 14654 98.11% 97.41% 98.81% 89.91% 89.24% 90.57% 89.55% 88.87% 90.23% 92.17% 91.75% 92.59% 2006 A Page 79 Access/Availability of Care Blue Plus Children's and Adolescents' Access to Primary Care Practitioners Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Data Elements Measurement Year Data collection methodology (Administrativ only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. 3034 9047 6460 10412 2006 A 2996 8229 5848 9541 98.75% 98.34% 99.16% 90.96% 90.36% 91.55% 90.53% 89.80% 91.25% 91.63% 91.10% 92.17% Page 80 Access/Availability of Care Blue Plus Prenatal and Postpartum Care Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial General Measure Data Data collection methodology (Administrative or Hybrid) H Eligible member population (i.e. members who meet all denominator criteria) 1661 Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 10% 453 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 5 Number of administrative data records excluded 0 Number of medical records data records excluded 0 Number of employee/dependent medical records excluded 11 Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval 16 411 HEDIS 2007 (Reporting Year 2006) Timeliness of Prenatal Care Postpartum Care 1163 1053 70.02% 63.40% 294 277 64.90% 61.15% 295 76 278 57 90.27% 87.28% 93.25% 81.51% 77.63% 85.38% Page 81 Access/Availability of Care Blue Plus Prenatal and Postpartum Care Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid General Measure Data Data collection methodology (Administrative or Hybrid) H Eligible member population (i.e. members who meet all denominator criteria) 3983 Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 10% 453 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 2 Number of administrative data records excluded 0 Number of medical records data records excluded 0 Number of employee/dependent medical records excluded 0 Records added from the oversample list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2007 (Reporting Year 2006) Timeliness of Prenatal Care Postpartum Care 2232 2386 56.04% 59.90% 247 265 54.53% 58.50% 247 103 265 37 85.16% 81.60% 88.72% 73.48% 69.09% 77.87% 2 411 Page 82 Access/Availability of Care Blue Plus Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment 18-25 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment 2006 A Eligible member population (i.e. members who meet all denominator criteria) 149 318 136 730 12 1345 61 16 122 23 50 15 301 72 4 2 538 128 Reported rate 40.94% 10.74% 38.36% 7.23% 36.76% 11.03% 41.23% 9.86% NA NA 40.00% 9.52% Lower 95% confidence interval 32.71% 5.43% 32.86% 4.23% 28.29% 5.40% 37.59% 7.63% NA NA 37.34% 7.91% Upper 95% confidence interval 49.17% 16.05% 43.87% 10.24% 45.24% 16.66% 44.87% 12.09% NA NA 42.66% 11.12% Numerator events by administrative data HEDIS 2007 (Reporting Year 2006) Page 83 Access/Availability of Care Blue Plus Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage 13-17 Year Olds Data Elements General Measure Data Initiation of AOD Treatment 18-25 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment Measurement Year Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) NR Numerator events by administrative data NR NR Reported rate NR NR NR NR NR NR NR NR NR NR NR NR Lower 95% confidence interval Upper 95% confidence interval NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 84 Access/Availability of Care Blue Plus Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment 18-25 Year Olds 26-34 Year Olds 35-64 Year Olds 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Engagement Initiation of of AOD AOD Treatment Treatment Engagement Initiation of of AOD AOD Treatment Treatment Engagement Initiation of of AOD AOD Treatment Treatment 0 0 0 0 Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment 2006 A Eligible member population (i.e. members who meet all denominator criteria) 114 114 0 0 0 0 0 0 0 0 74 3 74 3 Reported rate NA NA NA NA NA NA NA NA 64.91% 2.63% 64.91% 2.63% Lower 95% confidence interval Upper 95% confidence interval NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA 55.71% 74.11% 0.00% 6.01% 55.71% 74.11% 0.00% 6.01% Numerator events by administrative data HEDIS 2007 (Reporting Year 2006) Page 85 Access/Availability of Care Blue Plus Initiation/Engagement of Alcohol & Other Drug Dependence Treatment Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid 13-17 Year Olds Data Elements Measurement Year Data collection methodology (Administrative only) General Measure Data Initiation of AOD Treatment Engagement Initiation of of AOD AOD Treatment Treatment 26-34 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 35-64 Year Olds Engagement Initiation of of AOD AOD Treatment Treatment 65+ Year Olds Engagement Initiation of of AOD AOD Treatment Treatment Overall Rate Engagement Initiation of of AOD AOD Treatment Treatment Engagement of AOD Treatment 2006 A Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data 18-25 Year Olds 206 472 385 888 15 1966 101 23 190 44 151 29 401 88 5 0 848 184 Reported rate 49.03% 11.17% 40.25% 9.32% 39.22% 7.53% 45.16% 9.91% NA NA 43.13% 9.36% Lower 95% confidence interval 41.96% 6.62% 35.72% 6.59% 34.21% 4.77% 41.83% 7.89% NA NA 40.92% 8.05% Upper 95% confidence interval 56.10% 15.71% 44.78% 12.05% 44.23% 10.30% 48.49% 11.93% NA NA 45.35% 10.67% HEDIS 2007 (Reporting Year 2006) Page 86 Health Plan Stability Blue Plus Years in Business / Total Membership Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial Product/Product Line Years in Business Members* 13.00 32.00 0.00 20.00 1.00 32.00 100353 4042 0 72153 11278 187826 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 32.00 0.00 20.00 0.00 32.00 40976 0 30769 0 71745 259571 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 87 Health Plan Stability Blue Plus Years in Business / Total Membership Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Product/Product Line Years in Business Members* NR NR NR NR NR NR NR HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 88 Health Plan Stability Blue Plus Years in Business / Total Membership Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO Product/Product Line Years in Business Members* 13.00 32.00 0.00 20.00 1.00 32.00 100353 4042 0 72153 11278 187826 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 32.00 0.00 20.00 0.00 32.00 40976 0 30769 0 71745 259571 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 89 Health Plan Stability Blue Plus Years in Business / Total Membership Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid Product/Product Line Years in Business Members* 13.00 32.00 0.00 20.00 1.00 32.00 100353 4042 0 72153 11278 187826 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 32.00 0.00 20.00 0.00 32.00 40976 0 30769 0 71745 259571 HMO Medicaid Commercial Medicare (cost or risk) Self-insured Other Total HMO: PPO Commercial Medicare (cost or risk) Self-insured Other Total PPO: POS Commercial Medicare (cost or risk) Self-insured Other Total POS: Total: * Total number of members in each category as of December 31, 2006 HEDIS 2007 (Reporting Year 2006) Page 90 Health Plan Descriptive Information Blue Plus Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 5, 2007 8:35 AM Commercial <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 10224 45420 62220 70920 49764 29352 Member Months Female 9696 42660 58740 67440 46956 30372 Total 19920 88080 120960 138360 96720 59724 267900 31.28% 49152 39612 47304 60072 74256 255864 27.68% 56604 52452 57552 69312 88188 523764 29.41% 270396 31.57% 85128 87984 81204 51216 324108 35.06% 102156 100260 82680 51360 594504 33.38% 305532 35.67% 9936 1884 636 156 24 12 336456 36.40% 6732 948 192 84 12 0 641988 36.05% 12648 1.48% 0 7968 0.86% 0 20616 1.16% 856476 924396 HEDIS 2007 (Reporting Year 2006) 105756 92064 104856 129384 162444 187284 188244 163884 102576 16668 2832 828 240 36 12 0 1780872 Page 91 Health Plan Descriptive Information Blue Plus Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 5, 2007 8:35 AM Medicare Advantage Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % NR NR NR NR NR NR Age Unknown Total NR NR NR NR NR NR NR NR NR NR HEDIS 2007 (Reporting Year 2006) Page 92 Health Plan Descriptive Information Blue Plus Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 5, 2007 8:35 AM MSHO <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 0 0 0 0 0 0 Member Months Female 0 0 0 0 0 0 Total 0 0 0 0 0 0 0 0.00% 0 0 0 0 0 0 0.00% 0 0 0 0 0 0 0.00% 0 0.00% 0 0 0 0 0 0.00% 0 0 0 0 0 0.00% 0 0.00% 6420 6444 6396 6012 5472 3780 0 0.00% 10428 11028 14196 17904 19884 23160 0 0.00% 34524 100.00% 0 96600 100.00% 0 131124 100.00% 34524 96600 HEDIS 2007 (Reporting Year 2006) 0 0 0 0 0 0 0 0 0 16848 17472 20592 23916 25356 26940 0 131124 Page 93 Health Plan Descriptive Information Blue Plus Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 5, 2007 8:35 AM Medicaid <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 30637 80406 82531 77777 44766 22235 Member Months Female 29670 77781 80985 75693 45511 28197 Total 60307 158187 163516 153470 90277 50432 338352 62.31% 30746 26683 22845 24040 27421 337837 48.06% 76144 60450 44378 43308 42094 676189 54.27% 131735 24.26% 25857 20683 13722 8920 266374 37.89% 35803 24237 17213 14147 398109 31.95% 69182 12.74% 1417 676 536 428 403 298 91400 13.00% 2107 806 945 1034 1147 1289 160582 12.89% 3758 0.69% 0 7328 1.04% 0 11086 0.89% 543027 702939 HEDIS 2007 (Reporting Year 2006) 106890 87133 67223 67348 69515 61660 44920 30935 23067 3524 1482 1481 1462 1550 1587 0 1245966 Page 94
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