Preferred One Community Health Plan Plan Name 2003 Reporting Year General Info Submission # 1 Last Refreshed: 23 9/1/2004 4:00:15 PM Page Title Disclaimers Effectiveness of Care Measures Plan ID 2 Access / Availability of Care Page Measure Page Childhood Immunization Rate 3 Adults' Access to Preventive/Ambulatory Health Services 55 Adolescent Immunization Rate 6 Children's Access to Primary Care Practitioners 59 Breast Cancer Screening 9 Prenatal and Postpartum Care 61 Cervical Cancer Screening 10 Chlamydia Screening in Women 11 Controlling High Blood Pressure 12 Beta Blocker Treatment after a Heart Attack 13 Cholesterol Management 14 Comprehensive Diabetes Care 15 Practitioner Turnover 63 Appropriate Medications for People with Asthma 20 Years in Business / Total Membership 65 Follow-up After Hospitalization For Mental Illness 22 Antidepressant Medication Management 23 Measure Use of Services Measures Measure Health Plan Stability Measure Page Health Plan Descriptive Information Measure Page Page Well-Child Visits In The First 15 Months of Life 27 Board Certification / Residency Completion 67 Well-Child Visits In The Third, Fourth, Fifth And Sixth Year of Life 29 Total Enrollment by Percentage 68 Adolescent Well-Care Visits 30 Enrollment by Product Line (Age & Sex) 69 Inpatient Utilization - General Hospital/Acute Care 31 Ambulatory Care 35 Inpatient Utilization - Nonacute Care 38 Mental Health Utilization - Inpatient Discharges and Average Length of Stay 41 Mental Health Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 44 Chemical Dependency Utilization - Inpatient Discharges and Average Length of Stay 47 Chemical Dependency Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 50 Outpatient Drug Utilization 53 HEDIS 2004 (Reporting Year 2003) DISCLAIMERS -1 0. Disclaimer Query located below 1. For this reporting period, DHS has waived the reporting by all Managed Care Organizations (MCOs) of all HEDIS measures for the distinct MNCare and GAMC populations. 2. For BCBS, Medica, MHP and UCare (Community Measurement Project "CMP") participants: three Effectiveness of Care measures (Childhood Immunization Status, Adolescent Immunization Status and Comprehensive Diabetes Care) are reported under the category "Medicaid." For 2003 data reported in 2004 only, "Medicaid" results are based on the combined PMAP, MNCare and GAMC populations but do not include MSHO. 3. Although HealthPartners participates in the CMP, it has reported all 14 Effectiveness of Care measures for its PMAP population only. 4. All MCOs that do not participate in the CMP reported commercial, PMAP, MSHO and Medicare+Choice measures. HEDIS 2004 (Reporting Year 2003) Page 2 Effectiveness of Care Preferred One Community Health Plan Childhood Immunization Rate Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data IPV/OPV MMR HiB Hepatitis B VZV Combo 1 Combo 2 111 36.88% 121 40.20% 246 81.73% 117 38.87% 111 36.88% 221 73.42% 88 29.24% 75 24.92% 111 36.88% 121 40.20% 246 81.73% 117 38.87% 111 36.88% 221 73.42% 88 29.24% 75 24.92% 111 159 89.70% 86.10% 93.30% 121 158 92.69% 89.58% 95.80% 246 34 93.02% 89.98% 96.07% 117 142 86.05% 81.97% 90.13% 111 162 90.70% 87.25% 94.15% 221 28 82.72% 78.29% 87.16% 88 150 79.07% 74.31% 83.83% 75 143 72.43% 67.21% 77.64% HO N 301 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 301 Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) 301 Page 3 Effectiveness of Care Preferred One Community Health Plan Childhood Immunization Rate Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements General Measure Data DTaP/DT IPV/OPV MMR HiB Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 4 Effectiveness of Care Preferred One Community Health Plan Childhood Immunization Rate Data Last Refreshed: Sep 1, 2004 4:00 PM Medicaid Data Elements General Measure Data DTaP/DT IPV/OPV MMR HiB Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 5 Effectiveness of Care Preferred One Community Health Plan Adolescent Immunization Status Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Hepatitis B VZV Combo 1 Combo 2 180 43.27% 65 15.63% 3 0.72% 52 12.50% 2 0.48% 179 43.55% 65 15.82% 3 0.73% 52 12.65% 2 0.49% 179 156 81.51% 77.63% 85.38% 65 183 60.34% 55.49% 65.19% 3 174 43.07% 38.16% 47.97% 52 187 58.15% 53.26% 63.04% 2 138 34.06% 29.36% 38.77% HO 416 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) 411 Page 6 Effectiveness of Care Preferred One Community Health Plan Adolescent Immunization Status Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements General Measure Data MMR Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 7 Effectiveness of Care Preferred One Community Health Plan Adolescent Immunization Status Data Last Refreshed: Sep 1, 2004 4:00 PM Medicaid Data Elements General Measure Data MMR Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 8 Effectiveness of Care Preferred One Community Health Plan Breast Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Medicare + Choice NR NR NR NR NR NR NR NR NR NR Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors Records Excluded because of contraindications through Admin data Records Excluded because of contraindications through Medical Record Review Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 9 Effectiveness of Care Preferred One Community Health Plan Cervical Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial PMAP NR NR NR NR NR NR NR NR NR NR Numerator Events by Admin Data on Eligible Population (before exclusions) Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors Records Excluded because of contraindications through Admin data Records Excluded because of contraindications through Medical Record Review Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 10 Effectiveness of Care Preferred One Community Health Plan Chlamydia Screening in Women Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate (before exclusions) Records Excluded - Contraindications/Admin Data Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) General Measure Ages 16-20 Ages 21-25 Data PMAP Total General Measure Ages 16-20 Ages 21-25 Data Total A 407 20.15% 592 19.59% 999 19.82% 0 0 0 NR 407 82 20.15% 16.13% 24.17% 592 116 19.59% 16.31% 22.88% 999 198 19.82% 17.30% 22.34% NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 11 Effectiveness of Care Preferred One Community Health Plan Controlling High Blood Pressure Data Last Refreshed: Sep 1, 2004 4:00 PM Data Elements Data Collection Methodology (Hybrid) Sampling Method Used Eligible Member Population Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Records Excluded because of Valid Data Errors Records Excluded - False positive diagnosis Commercial Medicare + Choice MSHO NR NR NR NR NR NR NR NR NR Records Excluded because of ESRD or non-acute admission identified by Admin Data Records Excluded because of ESRD or non-acute admission identified by Medical Record Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 12 Effectiveness of Care Preferred One Community Health Plan Beta Blocker Treatment after Heart Attack Data Elements Data Collection Methodology Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial HO Sampling Method Used N Eligible Member Population 33 Numerator Events by Admin Data on Eligible Population 32 Current Year's Admin Rate Medicare + Choice 96.97% NR NR NR Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Records Excluded because of Valid Data Errors Records Excluded Contraindications/Admin Data Records Excluded Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator 33 Numerator Events by Admin Data 32 Numerator Events by Medical Record 0 Reported Rate 96.97% Lower 95% Confidence Interval Upper 95% Confidence Interval 89.61% NR 100.00% NR HEDIS 2004 (Reporting Year 2003) NR Page 13 Effectiveness of Care Preferred One Community Health Plan Cholesterol Management After Acute Cardiovascular Events Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C LDL-C Level of screening 60- <130 mg/dL 60365 Days 365 Days General Measure Data LDL-C LDL-C Level of screening 60- <130 mg/dL 60365 Days 365 Days HO N 39 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Medicare + Choice 29 0 74.36% 0.00% 29 0 74.36% 0.00% 29 2 0 30 79.49% 65.53% 93.44% 76.92% 62.42% 91.43% NR NR NR NR NR NR NR NR NR NR 39 Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) 39 Page 14 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Number of Records Excluded Because of Valid Data Errors Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level <130 mg/dL LDL-C Level <100 mg/dL 537 77.49% 693 100.00% 348 50.22% 534 77.06% NR NR 345 49.78% NR NR NR NR NR NR NR 120 29.20% 24.68% 33.71% 211 15 54.99% 50.06% 59.92% 320 38 87.10% 83.74% 90.47% NR NR NR 208 36 59.37% 54.50% 64.24% HO S 693 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Monitoring for Diabetic Nephropathy HbA1c Testing 411 10.00% 10 Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) 10 411 318 47 88.81% 85.64% 91.98% 298 72.51% 68.07% 76.94% Page 15 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level <130 mg/dL LDL-C Level <100 mg/dL Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 16 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Sep 1, 2004 4:00 PM MSHO Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level <130 mg/dL LDL-C Level <100 mg/dL Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 17 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level <130 mg/dL LDL-C Level <100 mg/dL Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 18 Effectiveness of Care Preferred One Community Health Plan Comprehensive Diabetes Care Data Last Refreshed: Sep 1, 2004 4:00 PM Medicaid Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level <130 mg/dL LDL-C Level <100 mg/dL Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 19 Effectiveness of Care Preferred One Community Health Plan Appropriate Medications for People with Asthma Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate Total Exclusions Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 19 NA 0 19 14 NA NA NA 64 79.69% 0 64 51 79.69% 69.05% 90.33% 201 79.60% 0 201 160 79.60% 73.78% 85.42% 284 79.23% 0 284 225 79.23% 74.33% 84.12% A Page 20 Effectiveness of Care Preferred One Community Health Plan Appropriate Medications for People with Asthma Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate Total Exclusions Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 NR NR NR NR NR NR NR NR NR NR NR NR Total NR NR NR NR NR NR NR NR Page 21 Effectiveness of Care Preferred One Community Health Plan Follow-Up After Hospitalization for Mental Illness Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval General Measure Data Medicare + Choice General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data A 75 48 64.00% 52.47% 75.53% 52 69.33% 58.23% 80.44% MSHO Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) W/in 7 Days of W/in 30 Days of Discharge Discharge General Measure Data NR NR NR PMAP General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data NR NR NR NR NR NR NR NR NR W/in 7 Days of W/in 30 Days of Discharge Discharge NR NR NR NR NR NR Page 22 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 23 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 24 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Sep 1, 2004 4:00 PM MSHO Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 25 Effectiveness of Care Preferred One Community Health Plan Antidepressant Medication Management Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 26 Use of Services Preferred One Community Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits 1.23% 0.41% 1.23% 2.46% 8.20% 27.87% 58.61% NR NR NR NR NR NR NR 3 1 3 6 20 68 143 1.23% 0.00% 2.82% 0.41% 0.00% 1.42% 1.23% 0.00% 2.82% 2.46% 0.31% 4.61% 8.20% 4.55% 11.84% 27.87% 22.04% 33.70% 58.61% 52.22% 64.99% A 244 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent medical records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) 244 Page 27 Use of Services Preferred One Community Health Plan Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent medical records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) Page 28 Use of Services Preferred One Community Health Plan Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Commercial A Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP 1721 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors 57.76% NR NR NR Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) 1721 994 57.76% 55.39% 60.12% NR NR NR Page 29 Use of Services Preferred One Community Health Plan Adolescent Well-Care Visits Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial A PMAP 4326 Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors 28.34% NR NR NR Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2004 (Reporting Year 2003) 4326 1226 28.34% 26.99% 29.69% NR NR NR Page 30 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 65+ Unknown Total Member Months 6933 64229 76103 212080 127509 3864 221 7 0 490946 Discharges Discharges / 1,000 Member Months 562 133 142 1270 873 53 5 3 0 3041 81.06 2.07 1.87 5.99 6.85 13.72 22.62 428.57 555 110 65 292 459 35 3 3 0 1522 80.05 1.71 0.85 1.38 3.60 9.06 13.57 428.57 7 22 59 292 410 18 2 0 0 810 1.01 0.34 0.78 1.38 3.22 4.66 9.05 0.00 18 683 3 0 0 704 0.24 3.22 0.02 0.00 HEDIS 2004 (Reporting Year 2003) 6.19 3.10 1.65 1.68 Days Days / 1,000 Member Months 1557 290 392 3479 2782 254 25 7 0 8786 224.58 4.52 5.15 16.40 21.82 65.73 113.12 1000.00 1486 250 183 796 1476 173 9 7 0 4380 214.34 3.89 2.40 3.75 11.58 44.77 40.72 1000.00 113 38 170 890 1297 81 16 0 0 2605 16.30 0.59 2.23 4.20 10.17 20.96 72.40 0.00 39 1787 8 0 0 1834 0.51 8.43 0.06 0.00 17.90 8.92 5.31 4.37 Average Length of Stay 2.77 2.18 2.76 2.74 3.19 4.79 5.00 2.33 NA 2.89 2.68 2.27 2.82 2.73 3.22 4.94 3.00 2.33 NA 2.88 16.14 1.73 2.88 3.05 3.16 4.50 8.00 NA NA 3.22 2.17 2.62 2.67 NA NA 2.61 Page 31 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2004 (Reporting Year 2003) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 32 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2004 (Reporting Year 2003) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 33 Use of Services Preferred One Community Health Plan Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity 10-19 20-44 45-64 65+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2004 (Reporting Year 2003) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 34 Use of Services Preferred One Community Health Plan Ambulatory Care Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 6933 64229 76103 212080 127509 3864 221 7 0 490946 Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits 5894 18406 15314 47249 37978 1819 117 16 0 126793 HEDIS 2004 (Reporting Year 2003) Emergency Room Visits Visits/ 1,000 Member Months 850.14 286.57 201.23 222.79 297.85 470.76 529.41 2285.71 Visits 191 1008 833 2350 1055 46 2 2 Visits/ 1,000 Member Months 27.55 15.69 10.95 11.08 8.27 11.90 9.05 285.71 258.26 5487 11.18 Ambulatory Surgery/Procedures Procedures 31 255 195 1190 1891 104 12 3678 Procedures/ 1,000 Member Months 4.47 3.97 2.56 5.61 14.83 26.92 54.30 NR 7.49 Observation Room Stays Resulting in Discharge Stays 11 13 17 151 50 0 1 0 0 243 Stays/ 1,000 Member Months 1.59 0.20 0.22 0.71 0.39 0.00 4.52 0.00 0.49 Page 35 Use of Services Preferred One Community Health Plan Ambulatory Care Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits NR HEDIS 2004 (Reporting Year 2003) Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Emergency Room Visits Visits NR Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Ambulatory Surgery/Procedures Procedures NR Procedures/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Observation Room Stays Resulting in Discharge Stays NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Page 36 Use of Services Preferred One Community Health Plan Ambulatory Care Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits NR HEDIS 2004 (Reporting Year 2003) Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Emergency Room Visits Visits NR Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Ambulatory Surgery/Procedures Procedures NR Procedures/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Observation Room Stays Resulting in Discharge Stays NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Page 37 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Member Months Age <1 6933 1-9 64229 10-19 76103 20-44 212080 45-64 127509 65-74 3864 75-84 221 85+ 7 Unknown 0 490946 Total Days Days / 1,000 Member Months Average Length of Stay 0.00 0 0.00 NA 0 0.00 0 0.00 NA 2 0.03 9 0.12 4.50 Discharges Discharges / 1,000 Member Months <1 0 1-9 10-19 Age 20-44 2 0.01 9 0.04 4.50 45-64 32 0.25 372 2.92 11.63 65-74 4 1.04 18 4.66 4.50 75-84 1 4.52 12 54.30 12.00 85+ 0 0.00 0 0.00 NA Unknown 0 41 0.08 0 420 0.86 NA 10.24 Total HEDIS 2004 (Reporting Year 2003) Page 38 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Member Months Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total HEDIS 2004 (Reporting Year 2003) NR NR NR Page 39 Use of Services Preferred One Community Health Plan Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Member Months Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total HEDIS 2004 (Reporting Year 2003) NR NR NR Page 40 Use of Services Preferred One Community Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 48374 19573 181100 2304 0 251351 46357 19396 172054 1788 0 239595 94731 38969 353154 4092 0 490946 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay M 1 0.02 7 7.00 F 4 0.09 22 5.50 Total 5 0.05 29 5.80 13-17 M 15 0.77 227 15.13 F 21 1.08 486 23.14 Total 36 0.92 713 19.81 18-64 M 47 0.26 456 9.70 F 45 0.26 295 6.56 Total 92 0.26 751 8.16 65+ M 0 0.00 0 NA F 0 0.00 0 NA Total 0 0.00 0 NA M Unknown 0 0 NA F 0 0 NA Total 0 0 NA M Total 63 0.25 690 10.95 F 70 0.29 803 11.47 TOTAL 133 0.27 1493 11.23 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2004 (Reporting Year 2003) Page 41 Use of Services Preferred One Community Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days* Average Length of Stay M NR NR F NR NR Total NR NR NR NR M 13-17 NR NR F NR NR Total NR NR NR NR M 18-64 NR NR F NR NR Total NR NR NR NR M 65+ NR NR F NR NR Total NR NR NR NR M Unknown NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2004 (Reporting Year 2003) Page 42 Use of Services Preferred One Community Health Plan Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days* Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2004 (Reporting Year 2003) Page 43 Use of Services Preferred One Community Health Plan Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Member Months (Inpatient) Total 94731 38969 353154 4092 0 490946 Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Total 94731 38969 353154 4092 0 490946 Member Months (Day/Night) Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Total 94731 38969 353154 4092 0 490946 Member Months (Ambulatory) Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Total 94731 38969 353154 4092 0 490946 Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number 195 119 314 156 190 346 818 1275 2093 3 3 6 0 0 0 1172 1587 2759 Number 1 2 3 11 17 28 38 36 74 0 0 0 0 0 0 50 55 105 Number 0 1 1 0 3 3 3 8 11 0 0 0 0 0 0 3 12 15 Number 195 118 313 153 186 339 805 1267 2072 3 3 6 0 0 0 1156 1574 2730 Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2004 (Reporting Year 2003) Percent 4.84% 3.08% 3.98% 9.56% 11.76% 10.65% 5.42% 8.89% 7.11% 1.56% 2.01% 1.76% NA NA NA 5.60% 7.95% 6.74% Percent 0.02% 0.05% 0.04% 0.67% 1.05% 0.86% 0.25% 0.25% 0.25% 0.00% 0.00% 0.00% NA NA NA 0.24% 0.28% 0.26% Percent 0.00% 0.03% 0.01% 0.00% 0.19% 0.09% 0.02% 0.06% 0.04% 0.00% 0.00% 0.00% NA NA NA 0.01% 0.06% 0.04% Percent 4.84% 3.05% 3.96% 9.38% 11.51% 10.44% 5.33% 8.84% 7.04% 1.56% 2.01% 1.76% NA NA NA 5.52% 7.88% 6.67% Page 44 Use of Services Preferred One Community Health Plan Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Any Mental Health Services Inpatient Mental Health Services Number Number Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2004 (Reporting Year 2003) NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Day/Night Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Ambulatory Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 45 Use of Services Preferred One Community Health Plan Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number Number Number Number Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2004 (Reporting Year 2003) NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 46 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 48374 19573 181100 2304 0 251351 46357 19396 172054 1788 0 239595 94731 38969 353154 4092 0 490946 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M 0 0.00 0 NA F 0 0.00 0 NA Total 0 0.00 0 NA M 13-17 24 1.23 207 8.63 F 7 0.36 62 8.86 Total 31 0.80 269 8.68 M 18-64 58 0.32 297 5.12 F 16 0.09 80 5.00 Total 74 0.21 377 5.09 M 65+ 0 0.00 0 NA F 0 0.00 0 NA Total 0 0.00 0 NA M Unknown 0 0 NA F 0 0 NA Total 0 0 NA Total M 82 0.33 504 6.15 F 23 0.10 142 6.17 TOTAL 105 0.21 646 6.15 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2004 (Reporting Year 2003) Page 47 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2004 (Reporting Year 2003) Page 48 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2004 (Reporting Year 2003) Page 49 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Member Months (Inpatient) Total 94731 38969 353154 4092 0 490946 Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2004 (Reporting Year 2003) Number 0 0 0 15 11 26 84 27 111 0 0 0 0 0 0 99 38 137 Percent 0.00% 0.00% 0.00% 0.92% 0.68% 0.80% 0.56% 0.19% 0.38% 0.00% 0.00% 0.00% NA NA NA 0.47% 0.19% 0.33% Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Total 94731 38969 353154 4092 0 490946 Member Months (Day/Night) Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Total 94731 38969 353154 4092 0 490946 Member Months (Ambulatory) Male 48374 19573 181100 2304 0 251351 Female 46357 19396 172054 1788 0 239595 Total 94731 38969 353154 4092 0 490946 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 11 7 18 40 11 51 0 0 0 0 0 0 51 18 69 Number 0 0 0 0 1 1 0 2 2 0 0 0 0 0 0 0 3 3 Number 0 0 0 10 8 18 48 16 64 0 0 0 0 0 0 58 24 82 Percent 0.00% 0.00% 0.00% 0.67% 0.43% 0.55% 0.27% 0.08% 0.17% 0.00% 0.00% 0.00% NA NA NA 0.24% 0.09% 0.17% Percent 0.00% 0.00% 0.00% 0.00% 0.06% 0.03% 0.00% 0.01% 0.01% 0.00% 0.00% 0.00% NA NA NA 0.00% 0.02% 0.01% Percent 0.00% 0.00% 0.00% 0.61% 0.49% 0.55% 0.32% 0.11% 0.22% 0.00% 0.00% 0.00% NA NA NA 0.28% 0.12% 0.20% Page 50 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2004 (Reporting Year 2003) Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 51 Use of Services Preferred One Community Health Plan Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2004 (Reporting Year 2003) Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Medicare + Choice Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Sep 1, 2004 4:00 PM Member Months NR Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total HEDIS 2004 (Reporting Year 2003) NR Avg. Cost of Prescriptions / Per Member Per Month NR NR NR NR NR NR NR NR Total Number of Prescriptions NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR Page 53 Use of Services Preferred One Community Health Plan Outpatient Drug Utilization Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total HEDIS 2004 (Reporting Year 2003) NR Avg. Cost of Prescriptions / Per Member Per Month NR NR NR NR NR NR NR NR Total Number of Prescriptions NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR Page 54 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 3027 2488 87 2812 2347 83 92.90% 91.97% 93.83% 94.33% 93.40% 95.26% 95.40% 90.43% 100.00% A Page 55 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) Page 56 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) Page 57 Access/Availability of Care Preferred One Community Health Plan Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) Page 58 Access/Availability of Care Preferred One Community Health Plan Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. 386 2094 1132 1758 381 1880 995 1559 98.70% 97.45% 99.96% 89.78% 88.46% 91.10% 87.90% 85.95% 89.84% 88.68% 87.17% 90.19% A Page 59 Access/Availability of Care Preferred One Community Health Plan Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Data Elements General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 12-19 yrs. NR NR NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) Page 60 Access/Availability of Care Preferred One Community Health Plan Prenatal and Postpartum Care Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of employee/dependent medical records excluded Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) Page 61 Access/Availability of Care Preferred One Community Health Plan Prenatal and Postpartum Care Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of employee/dependent medical records excluded Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2004 (Reporting Year 2003) Page 62 Health Plan Stability Preferred One Community Health Plan Practitioner Turnover Medicare + Choice Practitioner Types Data Last Refreshed: Sep 1, 2004 4:00 PM Number of Practitioners as of 12/31/2002 Number of Practitioners who were not affiliated with the plan as of 12/31/2003 Practitioner Turnover Rate Primary Care Physicians NR Non-Physician Primary Care Practitioners NR HEDIS 2004 (Reporting Year 2003) Page 63 Health Plan Stability Preferred One Community Health Plan Practitioner Turnover Minnesota Senior Health Options Practitioner Types Number of Practitioners as of 12/31/2002 Data Last Refreshed: Sep 1, 2004 4:00 PM Number of Practitioners who were not affiliated with the plan as of 12/31/2003 Practitioner Turnover Rate Primary Care Physicians NR Non-Physician Primary Care Practitioners NR HEDIS 2004 (Reporting Year 2003) Page 64 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Product/Product Line HMO (Total) Years in Business NR Members* NR NR NR NR NR Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total NR * Total number of members in each category as of December 31, 2003 HEDIS 2004 (Reporting Year 2003) Page 65 Health Plan Stability Preferred One Community Health Plan Years in Business / Total Membership Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Product/Product Line HMO (Total) Years in Business NR Members* NR NR NR NR NR Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total NR * Total number of members in each category as of December 31, 2003 HEDIS 2004 (Reporting Year 2003) Page 66 Health Plan Descriptive Information Preferred One Community Health Plan Board Certification / Residency Completion Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Type of Practitioner Primary Care Practitioners Number of Practitioners in Each Practice Area Geriatricians Other practitioner Specialists HEDIS 2004 (Reporting Year 2003) Board Certification Number Percent NR NR NR Page 67 Health Plan Descriptive Information Preferred One Community Health Plan Total Enrollment by Percentage Age/Sex <1 1-4 5-9 10-14 15-17 18-19 Subtotal: 0-19 20-24 25-29 30-34 35-39 40-44 Subtotal: 20-44 45-49 50-54 55-59 60-64 Subtotal: 45-64 65-69 70-74 75-79 80-84 85-89 >=90 Subtotal: >=65 Medicaid Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial Product Line Medicare Other Total M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Age Unknown Total 0.00% 0.00% Note: Row entries should add up to 100%. HEDIS 2004 (Reporting Year 2003) Page 68 Health Plan Descriptive Preferred Information One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 1, 2004 4:00 PM Commercial <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 3540 14472 18348 19848 11736 7020 Member Months Female 3396 13476 17928 19740 11208 6552 Total 6936 27948 36276 39588 22944 13572 74964 29.83% 19092 20172 22128 22956 25668 72300 30.18% 16164 19248 20232 21804 24600 147264 30.00% 110016 43.77% 23868 17868 12924 9396 102048 42.59% 21672 18420 13992 9372 212064 43.20% 64056 25.49% 1572 600 108 12 12 0 63456 26.49% 1308 384 84 0 0 0 127512 25.97% 2304 0.92% 0 1776 0.74% 0 4080 0.83% 251340 239580 HEDIS 2004 (Reporting Year 2003) 35256 39420 42360 44760 50268 45540 36288 26916 18768 2880 984 192 12 12 0 0 490920 Page 69 Health Plan Descriptive Preferred Information One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 1, 2004 4:00 PM Medicare + Choice Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2004 (Reporting Year 2003) Page 70 Health Plan Descriptive Preferred Information One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 1, 2004 4:00 PM Minnesota Senior Health Options Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2004 (Reporting Year 2003) Page 71 Health Plan Descriptive Preferred Information One Community Health Plan Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 1, 2004 4:00 PM PMAP Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2004 (Reporting Year 2003) Page 72
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