HealthPartners, Inc. Plan Name 2002 Reporting Year General Info Submission # 1 Last Refreshed: 4 9/23/2003 1:39:40 PM Page Title Disclaimers Effectiveness of Care Measures Plan ID 2 Access / Availability of Care Page Measure Page Childhood Immunization Rate 3 Adults' Access to Preventive/Ambulatory Health Services 62 Adolescent Immunization Rate 6 Children's Access to Primary Care Practitioners 68 Breast Cancer Screening 9 Prenatal and Postpartum Care 71 Cervical Cancer Screening 10 Availability of Language Interpretation Services 74 Chlamydia Screening in Women 11 Controlling High Blood Pressure 12 Beta Blocker Treatment after a Heart Attack 13 Cholesterol Management 14 Comprehensive Diabetes Care 15 Practitioner Turnover 75 Appropriate Medications for People with Asthma 21 Years in Business / Total Membership 77 Follow-up After Hospitalization For Mental Illness 25 Antidepressant Medication Management 26 Measure Use of Services Measures Measure Health Plan Stability Measure Page Health Plan Descriptive Information Measure Page Page Well-Child Visits In The First 15 Months of Life 32 Board Certification / Residency Completion 79 Well-Child Visits In The Third, Fourth, Fifth And Sixth Year of Life 34 Total Enrollment by Percentage 80 Adolescent Well-Care Visits 35 Enrollment by Product Line (Age & Sex) 81 Inpatient Utilization - General Hospital/Acute Care 36 Ambulatory Care 42 Inpatient Utilization - Nonacute Care 45 Mental Health Utilization - Inpatient Discharges and Average Length of Stay 48 Mental Health Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 51 Chemical Dependency Utilization - Inpatient Discharges and Average Length of Stay 54 Chemical Dependency Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 57 Outpatient Drug Utilization 60 HEDIS 2003 (Reporting Year 2002) DISCLAIMERS -1 ( this page left blank intentionally ) 0. 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Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HiB Hepatitis B VZV Combo 1 Combo 2 2218 61.80% 2340 65.20% 3154 87.88% 2300 64.08% 2191 61.05% 2729 76.04% 1798 50.10% 1592 44.36% 267 61.81% 277 64.12% 381 88.19% 274 63.43% 254 58.80% 335 77.55% 217 50.23% 195 45.14% 252 106 87.10% 83.74% 90.47% 259 114 90.75% 87.83% 93.68% 363 19 92.94% 90.35% 95.54% 259 103 88.08% 84.82% 91.33% 240 132 90.51% 87.56% 93.47% 321 27 84.67% 81.07% 88.28% 205 109 76.40% 72.17% 80.63% 185 101 69.59% 65.02% 74.16% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV/OPV HO S 3589 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 3 Effectiveness of Care HealthPartners, Inc. Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HiB Hepatitis B VZV Combo 1 Combo 2 330 22.36% 444 30.08% 685 46.41% 417 28.25% 396 26.83% 578 39.16% 233 15.79% 187 12.67% 90 20.83% 128 29.63% 196 45.37% 119 27.55% 112 25.93% 152 35.19% 68 15.74% 56 12.96% 89 199 70.07% 65.52% 74.62% 124 224 84.67% 81.07% 88.28% 191 168 87.35% 84.01% 90.68% 115 187 73.48% 69.09% 77.87% 108 256 88.56% 85.37% 91.76% 146 161 74.70% 70.37% 79.02% 67 171 57.91% 53.01% 62.80% 55 154 50.85% 45.90% 55.81% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV/OPV HO S 1476 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 4 Effectiveness of Care HealthPartners, Inc. Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HiB Hepatitis B VZV Combo 1 Combo 2 69 32.39% 86 40.38% 111 52.11% 75 35.21% 73 34.27% 90 42.25% 55 25.82% 44 20.66% 69 32.39% 86 40.38% 111 52.11% 75 35.21% 73 34.27% 90 42.25% 55 25.82% 44 20.66% 69 105 81.69% 76.26% 87.12% 86 106 90.14% 85.90% 94.38% 111 80 89.67% 85.35% 93.99% 75 100 82.16% 76.78% 87.54% 73 124 92.49% 88.71% 96.26% 90 74 77.00% 71.11% 82.88% 55 95 70.42% 64.06% 76.79% 44 90 62.91% 56.19% 69.63% 213 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) MMR 213 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV/OPV HO S 213 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 213 Page 5 Effectiveness of Care HealthPartners, Inc. Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Combo 1 Combo 2 2185 51.25% 1182 27.73% 104 2.44% 892 20.92% 27 0.63% 204 47.22% 121 28.01% 14 3.24% 93 21.53% 3 0.69% 190 169 87.35% 84.01% 90.68% 118 166 69.10% 64.51% 73.69% 12 185 47.93% 42.98% 52.88% 90 183 66.42% 61.74% 71.11% 3 151 37.47% 32.67% 42.27% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) VZV 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B HO S 4263 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Page 6 Effectiveness of Care HealthPartners, Inc. Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Combo 1 Combo 2 129 27.33% 34 7.20% 24 5.08% 23 4.87% 3 0.64% 118 27.31% 32 7.41% 22 5.09% 22 5.09% 3 0.69% 113 210 78.59% 74.50% 82.68% 30 178 50.61% 45.65% 55.56% 22 111 32.36% 27.72% 37.00% 21 173 47.20% 42.25% 52.15% 3 77 19.46% 15.52% 23.41% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) VZV 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B HO S 472 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Page 7 Effectiveness of Care HealthPartners, Inc. Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Combo 1 Combo 2 92 29.58% 48 15.43% 12 3.86% 36 11.58% 3 0.96% 92 29.58% 48 15.43% 12 3.86% 36 11.58% 3 0.96% 92 156 79.74% 75.12% 84.37% 48 136 59.16% 53.54% 64.79% 12 109 38.91% 33.33% 44.49% 36 133 54.34% 48.64% 60.04% 3 75 25.08% 20.10% 30.06% 311 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) VZV 311 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B HO S 311 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 311 Page 8 Effectiveness of Care HealthPartners, Inc. Breast Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial HO S 20307 15892 78.26% 411 5.00% 432 336 77.78% 0 Records Excluded because of contraindications through Admin data 0 Records Excluded because of contraindications through Medical Record Review 4 Number of employee/dependent medical records excluded 0 Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Medicare + Choice 4 411 322 9 80.54% 76.59% 84.48% NR NR NR NR NR Page 9 Effectiveness of Care HealthPartners, Inc. Cervical Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial HO S 62294 PMAP HO S 3274 MNCare HO S 3622 GAMC HO S 524 50024 2388 2668 282 Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors 80.30% 411 5.00% 432 363 95.14% 0 72.94% 411 5.00% 432 305 95.14% 0 73.66% 411 5.00% 432 323 95.14% 0 53.82% 411 5.00% 432 235 95.14% 0 Records Excluded because of contraindications through Admin data 0 0 0 0 Records Excluded because of contraindications through Medical Record Review 20 8 12 18 Number of employee/dependent medical records excluded 0 0 0 0 20 411 363 4 89.29% 86.18% 92.41% 8 411 296 27 78.59% 74.50% 82.68% 12 411 317 14 80.54% 76.59% 84.48% 18 411 235 16 61.07% 56.23% 65.91% Numerator Events by Admin Data on Eligible Population (before exclusions) Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 10 Effectiveness of Care HealthPartners, Inc. Chlamydia Screening in Women Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate General Measure Ages 16-20 Ages 21-26 Data PMAP Total A Records Excluded because of contraindications through Admin data Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval General Measure Ages 16-20 Ages 21-26 Data A 4431 30.31% 7624 27.60% 12055 28.59% 665 62.71% 1050 55.62% 1715 58.37% 154 137 291 7 21 28 4277 1343 31.40% 30.00% 32.80% 7487 2104 28.10% 27.08% 29.13% 11764 3447 29.30% 28.47% 30.13% 658 417 63.37% 59.62% 67.13% 1029 584 56.75% 53.68% 59.83% 1687 1001 59.34% 56.96% 61.71% GAMC Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate Records Excluded because of contraindications through Admin data Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Total MNCare General Measure Ages 16-20 Ages 21-26 Data Total A General Measure Ages 16-20 Ages 21-26 Data Total A 1 0.00% 52 42.31% 53 41.51% 334 48.20% 565 39.12% 899 42.49% 0 2 2 10 8 18 1 0 NA NA NA 50 22 44.00% 29.24% 58.76% 51 22 43.14% 28.56% 57.71% 324 161 49.69% 44.09% 55.29% 557 221 39.68% 35.52% 43.83% 881 382 43.36% 40.03% 46.69% Page 11 Effectiveness of Care HealthPartners, Inc. Controlling High Blood Pressure Data Last Refreshed: Sep 23, 2003 1:39 PM Data Elements Data Collection Methodology (Hybrid) Sampling Method Used Eligible Member Population Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Records Excluded because of Valid Data Errors Records Excluded - False positive diagnosis Commercial HO S 9317 411 5.00% 432 0 0 PMAP HO S 643 411 5.00% 432 0 0 Records Excluded because of ESRD identified by Admin Data 0 0 Records Excluded because of ESRD identified by Medical Record 10 6 Number of employee/dependent medical records excluded 0 0 10 411 260 63.26% 58.48% 68.04% 6 411 237 57.66% 52.77% 62.56% Records Added from Auxiliary List Denominator Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Medicare + Choice MSHO NR NR NR NR NR NR Page 12 Effectiveness of Care HealthPartners, Inc. Beta Blocker Treatment after Heart Attack Data Elements Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate NR Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR Records Excluded because of Valid Data Errors Records Excluded Contraindications/Admin Data Records Excluded Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate NR Lower 95% Confidence Interval Upper 95% Confidence Interval NR HEDIS 2003 (Reporting Year 2002) NR Page 13 Effectiveness of Care HealthPartners, Inc. Cholesterol Management After Acute Cardiovascular Events Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements General Measure Data LDL-C LDL-C Level of screening 60- <130 mg/dL 60365 Days 365 Days Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 14 Effectiveness of Care HealthPartners, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 6355 84.63% 6003 79.94% 3554 47.33% 6238 83.07% 1230 16.38% 4303 57.30% 361 83.56% 342 79.17% 194 44.91% 358 82.87% 66 15.28% 238 55.09% 352 15 89.29% 86.18% 92.41% 10 78 21.41% 17.32% 25.50% 187 47 56.93% 52.03% 61.84% 346 9 86.37% 82.94% 89.81% 64 166 55.96% 51.04% 60.88% 230 47 67.40% 62.74% 72.05% 432 14 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 14 HEDIS 2003 (Reporting Year 2002) Eye Exam 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 7509 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 411 Page 15 Effectiveness of Care HealthPartners, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 16 Effectiveness of Care HealthPartners, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM MSHO Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 17 Effectiveness of Care HealthPartners, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 319 62.80% 406 79.92% 227 44.69% 253 49.80% 59 11.61% 224 44.09% 274 63.43% 345 79.86% 193 44.68% 211 48.84% 59 13.66% 193 44.68% 272 65 82.00% 78.16% 85.83% 18 91 26.52% 22.13% 30.91% 184 56 58.39% 53.51% 63.28% 206 62 65.21% 60.48% 69.93% 49 144 46.96% 42.01% 51.91% 189 77 64.72% 59.98% 69.46% 432 21 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 21 HEDIS 2003 (Reporting Year 2002) Eye Exam 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 508 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 411 Page 18 Effectiveness of Care HealthPartners, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 123 84.25% 112 76.71% 71 48.63% 104 71.23% 23 15.75% 97 66.44% 123 84.25% 112 76.71% 71 48.63% 104 71.23% 23 15.75% 97 66.44% 123 2 86.81% 80.93% 92.68% 5 35 27.78% 20.11% 35.44% 71 17 61.11% 52.80% 69.42% 104 3 74.31% 66.82% 81.79% 23 47 48.61% 40.10% 57.12% 97 9 73.61% 66.07% 81.16% 146 2 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) Eye Exam 146 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 146 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 144 Page 19 Effectiveness of Care HealthPartners, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 294 84.24% 260 74.50% 167 47.85% 260 74.50% 62 17.77% 213 61.03% 294 84.24% 260 74.50% 167 47.85% 260 74.50% 62 17.77% 213 61.03% 292 8 90.91% 87.66% 94.16% 19 58 23.33% 18.62% 28.05% 164 44 63.03% 57.67% 68.39% 253 9 79.39% 74.88% 83.91% 62 119 54.85% 49.33% 60.37% 211 37 75.15% 70.34% 79.97% 349 19 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) Eye Exam 349 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 349 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 330 Page 20 Effectiveness of Care HealthPartners, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 466 337 72.32% 68.15% 76.49% 883 590 66.82% 63.66% 69.98% 3403 2469 72.55% 71.04% 74.07% 4752 3396 71.46% 70.17% 72.76% A Page 21 Effectiveness of Care HealthPartners, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 63 31 49.21% 36.07% 62.35% 89 54 60.67% 49.96% 71.38% 105 65 61.90% 52.14% 71.67% 257 150 58.37% 52.14% 64.59% A Page 22 Effectiveness of Care HealthPartners, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 0 0 NA NA NA 1 0 NA NA NA 24 17 NA NA NA 25 17 NA NA NA A Page 23 Effectiveness of Care HealthPartners, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM MNCare Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 29 20 NA NA NA 62 40 64.52% 51.80% 77.23% 142 91 64.08% 55.84% 72.33% 233 151 64.81% 58.46% 71.15% A Page 24 Effectiveness of Care HealthPartners, Inc. Follow-Up After Hospitalization for Mental Illness Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Medicare + Choice General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data MSHO General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data W/in 7 Days of W/in 30 Days of Discharge Discharge A 862 415 48.14% 44.75% 51.54% 649 75.29% 72.35% 78.23% NR NR NR NR NR NR NR NR NR NR NR NR Page 25 Effectiveness of Care HealthPartners, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 507 20.64% 19.02% 22.26% 1663 67.71% 65.84% 69.58% 1272 51.79% 49.79% 53.79% A 2456 Page 26 Effectiveness of Care HealthPartners, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 27 Effectiveness of Care HealthPartners, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM MSHO Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 28 Effectiveness of Care HealthPartners, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 36 21.18% 14.74% 27.61% 73 42.94% 35.21% 50.68% 47 27.65% 20.63% 34.66% A 170 Page 29 Effectiveness of Care HealthPartners, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 7 18.92% 4.95% 32.89% 24 64.86% 48.13% 81.60% 16 43.24% 25.93% 60.56% A 37 Page 30 Effectiveness of Care HealthPartners, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM MNCare Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 32 22.70% 15.43% 29.96% 78 55.32% 46.76% 63.88% 59 41.84% 33.35% 50.34% A 141 Page 31 Use of Services HealthPartners, Inc. Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data 0 Number of employee/dependent medical records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) 2 visits 3 visits 4 visits 5 visits 6 or more visits 38 2.71% 46 3.28% 60 4.28% 126 8.98% 230 16.39% 358 25.52% 545 38.85% 15 3.48% 13 3.02% 17 3.94% 33 7.66% 83 19.26% 101 23.43% 169 39.21% 0 9 2.20% 0.65% 3.74% 0 7 1.71% 0.33% 3.08% 0 7 1.71% 0.33% 3.08% 0 15 3.66% 1.72% 5.60% 0 44 10.73% 7.61% 13.85% 0 86 20.98% 16.91% 25.04% 165 77 59.02% 54.14% 63.91% 410 5.00% 431 Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval 1 visit HO S 1403 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Zero Visits 410 Page 32 Use of Services HealthPartners, Inc. Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data 0 Number of employee/dependent medical records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) 2 visits 3 visits 4 visits 5 visits 6 or more visits 0 0.00% 3 1.49% 10 4.98% 13 6.47% 29 14.43% 50 24.88% 96 47.76% 0 0.00% 3 1.49% 10 4.98% 13 6.47% 29 14.43% 50 24.88% 96 47.76% 0 0 0.00% 0.00% 0.25% 0 2 1.00% 0.00% 2.62% 0 2 1.00% 0.00% 2.62% 0 7 3.48% 0.70% 6.27% 0 14 6.97% 3.20% 10.73% 0 51 25.37% 19.11% 31.64% 96 29 62.19% 55.24% 69.14% 201 0.00% 201 Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval 1 visit HO S 201 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Zero Visits 201 Page 33 Use of Services HealthPartners, Inc. Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP HO S 2775 MNCare HO S 1058 1517 576 54.67% 395 5.00% 415 235 54.44% 395 5.00% 415 211 56.63% 0 50.84% 0 0 0 0 395 225 34 65.57% 60.76% 70.38% 0 395 198 28 57.22% 52.21% 62.22% Page 34 Use of Services HealthPartners, Inc. Adolescent Well-Care Visits Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP HO S 4037 MNCare HO S 2681 1249 805 30.94% 411 5.00% 432 141 30.03% 411 5.00% 432 131 32.64% 0 30.32% 0 0 0 0 411 135 47 44.28% 39.36% 49.21% 0 411 123 41 39.90% 35.05% 44.76% Page 35 Use of Services HealthPartners, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 56237 527601 602584 1607745 1031141 32658 4039 624 0 3862629 Discharges Discharges / 1,000 Member Months 366 797 972 8955 6889 489 105 29 0 18602 6.51 1.51 1.61 5.57 6.68 14.97 26.00 46.47 272 570 428 1809 3569 295 76 26 0 7045 4.84 1.08 0.71 1.13 3.46 9.03 18.82 41.67 93 226 394 2110 3310 194 29 3 0 6359 1.65 0.43 0.65 1.31 3.21 5.94 7.18 4.81 0 1 150 5035 8 0 0 5194 HEDIS 2003 (Reporting Year 2002) 4.82 1.82 1.65 0.00 0.00 0.25 3.13 0.01 0.00 1.34 Days Days / 1,000 Member Months 1704 2038 2972 24739 23720 1992 378 148 0 57691 30.30 3.86 4.93 15.39 23.00 61.00 93.59 237.18 1047 1232 1285 4984 10551 1018 255 122 0 20494 18.62 2.34 2.13 3.10 10.23 31.17 63.13 195.51 647 805 1285 6594 13142 974 123 26 0 23596 11.50 1.53 2.13 4.10 12.75 29.82 30.45 41.67 0 1 402 13160 22 0 0 13585 0.00 0.00 0.67 8.19 0.02 0.00 14.94 5.31 6.11 3.52 Average Length of Stay 4.66 2.56 3.06 2.76 3.44 4.07 3.60 5.10 NA 3.10 3.85 2.16 3.00 2.76 2.96 3.45 3.36 4.69 NA 2.91 6.96 3.56 3.26 3.13 3.97 5.02 4.24 8.67 NA 3.71 NA 1.00 2.68 2.61 2.75 NA NA 2.62 Page 36 Use of Services HealthPartners, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 37 Use of Services HealthPartners, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 38 Use of Services HealthPartners, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 25365 116767 80347 78318 7173 18203 13344 9602 0 349119 Discharges 239 289 496 2033 76 374 401 233 0 4141 Discharges / 1,000 Member Months 9.42 2.48 6.17 25.96 10.60 20.55 30.05 24.27 11.86 203 230 88 253 48 265 301 189 0 1577 8.00 1.97 1.10 3.23 6.69 14.56 22.56 19.68 35 59 67 180 26 109 100 44 0 620 1.38 0.51 0.83 2.30 3.62 5.99 7.49 4.58 0 0 341 1599 2 0 0 1942 0.00 0.00 4.24 20.42 0.28 0.00 HEDIS 2003 (Reporting Year 2002) 4.52 1.78 5.56 Days Days / 1,000 Member Months 1157 734 1534 5605 244 1837 1640 983 0 13734 45.61 6.29 19.09 71.57 34.02 100.92 122.90 102.37 739 430 314 767 116 1028 1082 714 0 5190 29.13 3.68 3.91 9.79 16.17 56.47 81.09 74.36 416 304 289 565 122 809 558 269 0 3332 16.40 2.60 3.60 7.21 17.01 44.44 41.82 28.01 0 0 931 4272 6 0 0 5209 0.00 0.00 11.59 54.55 0.84 0.00 39.34 14.87 9.54 14.92 Average Length of Stay 4.84 2.54 3.09 2.76 3.21 4.91 4.09 4.22 NA 3.32 3.64 1.87 3.57 3.03 2.42 3.88 3.59 3.78 NA 3.29 11.89 5.15 4.31 3.14 4.69 7.42 5.58 6.11 NA 5.37 NA NA 2.73 2.67 3.00 NA NA 2.68 Page 39 Use of Services HealthPartners, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 3 720 787 21026 13169 188 10 0 0 35903 Discharges Discharges / 1,000 Member Months 1 0 1 253 281 7 1 0 0 544 333.33 0.00 1.27 12.03 21.34 37.23 100.00 NA 1 0 1 156 181 4 0 0 0 343 333.33 0.00 1.27 7.42 13.74 21.28 0.00 NA 0 0 0 87 100 3 1 0 0 191 0.00 0.00 0.00 4.14 7.59 15.96 100.00 NA 0 0 0 10 0 0 0 10 0.00 0.00 0.00 0.48 0.00 0.00 HEDIS 2003 (Reporting Year 2002) 15.15 9.55 5.32 0.28 Days Days / 1,000 Member Months 4 0 1 852 954 47 4 0 0 1862 1333.33 0.00 1.27 40.52 72.44 250.00 400.00 NA 4 0 1 439 512 17 0 0 0 973 1333.33 0.00 1.27 20.88 38.88 90.43 0.00 NA 0 0 0 367 442 30 4 0 0 843 0.00 0.00 0.00 17.45 33.56 159.57 400.00 NA 0 0 0 46 0 0 0 46 0.00 0.00 0.00 2.19 0.00 0.00 51.86 27.10 23.48 1.28 Average Length of Stay 4.00 NA 1.00 3.37 3.40 6.71 4.00 NA NA 3.42 4.00 NA 1.00 2.81 2.83 4.25 NA NA NA 2.84 NA NA NA 4.22 4.42 10.00 4.00 NA NA 4.41 NA NA NA 4.60 NA NA NA 4.60 Page 40 Use of Services HealthPartners, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 3772 40184 46568 82090 31955 639 155 16 0 205379 Discharges Discharges / 1,000 Member Months 31 63 109 651 275 2 5 1 0 1137 8.22 1.57 2.34 7.93 8.61 3.13 32.26 62.50 26 53 37 172 158 1 5 1 0 453 6.89 1.32 0.79 2.10 4.94 1.56 32.26 62.50 5 10 28 143 117 1 0 0 0 304 1.33 0.25 0.60 1.74 3.66 1.56 0.00 0.00 0 0 44 336 0 0 0 380 0.00 0.00 0.94 4.09 0.00 0.00 HEDIS 2003 (Reporting Year 2002) 5.54 2.21 1.48 1.85 Days Days / 1,000 Member Months 169 130 303 1877 1091 8 27 4 0 3609 44.80 3.24 6.51 22.87 34.14 12.52 174.19 250.00 101 103 89 509 496 7 27 4 0 1336 26.78 2.56 1.91 6.20 15.52 10.95 174.19 250.00 68 27 110 502 595 1 0 0 0 1303 18.03 0.67 2.36 6.12 18.62 1.56 0.00 0.00 0 0 104 866 0 0 0 970 0.00 0.00 2.23 10.55 0.00 0.00 17.57 6.51 6.34 4.72 Average Length of Stay 5.45 2.06 2.78 2.88 3.97 4.00 5.40 4.00 NA 3.17 3.88 1.94 2.41 2.96 3.14 7.00 5.40 4.00 NA 2.95 13.60 2.70 3.93 3.51 5.09 1.00 NA NA NA 4.29 NA NA 2.36 2.58 NA NA NA 2.55 Page 41 Use of Services HealthPartners, Inc. Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 56237 527601 602584 1607745 1031141 32658 4039 624 0 3862629 Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits 50934 162142 131058 397149 337903 14931 2189 405 0 1096711 HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months 905.70 307.32 217.49 247.02 327.70 457.19 541.97 649.04 283.93 Emergency Room Visits Visits 1584 7517 6168 16077 8463 351 52 13 0 40225 Visits/ 1,000 Member Months 28.17 14.25 10.24 10.00 8.21 10.75 12.87 20.83 10.41 Ambulatory Surgery/Procedures Procedures 310 2154 1587 9468 13135 592 113 10 0 27369 Procedures/ 1,000 Member Months 5.51 4.08 2.63 5.89 12.74 18.13 27.98 16.03 7.09 Observation Room Stays Resulting in Discharge Stays 14 30 72 1015 32 2 1 0 0 1166 Stays/ 1,000 Member Months 0.25 0.06 0.12 0.63 0.03 0.06 0.25 0.00 0.30 Page 42 Use of Services HealthPartners, Inc. Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits NR HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Emergency Room Visits Visits NR Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Ambulatory Surgery/Procedures Procedures NR Procedures/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Observation Room Stays Resulting in Discharge Stays NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Page 43 Use of Services HealthPartners, Inc. Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits NR HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Emergency Room Visits Visits NR Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Ambulatory Surgery/Procedures Procedures NR Procedures/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Observation Room Stays Resulting in Discharge Stays NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Page 44 Use of Services HealthPartners, Inc. Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months Age <1 56237 1-9 527601 10-19 602584 20-44 1607745 45-64 1031141 65-74 32658 75-84 4039 85+ 624 Unknown 0 3862629 Total Days Days / 1,000 Member Months Average Length of Stay 0.02 12 0.21 12.00 0 0.00 0 0.00 NA 11 0.02 135 0.22 12.27 Discharges Discharges / 1,000 Member Months <1 1 1-9 10-19 Age 20-44 61 0.04 1070 0.67 17.54 45-64 266 0.26 3797 3.68 14.27 65-74 45 1.38 1214 37.17 26.98 75-84 17 4.21 863 213.67 50.76 85+ 18 28.85 1062 1701.92 59.00 Unknown 0 419 0.11 0 8153 2.11 NA 19.46 Total HEDIS 2003 (Reporting Year 2002) Page 45 Use of Services HealthPartners, Inc. Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total HEDIS 2003 (Reporting Year 2002) NR NR NR Page 46 Use of Services HealthPartners, Inc. Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total HEDIS 2003 (Reporting Year 2002) NR NR NR Page 47 Use of Services HealthPartners, Inc. Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male Female Total 394626 158072 1307651 20083 0 1880432 376203 150578 1438178 17238 0 1982197 770829 308650 2745829 37321 0 3862629 Discharges Discharges / 1,000 Member Months Age 0-12 Days* Average Length of Stay M 34 0.09 595 17.50 F 21 0.06 167 7.95 Total 55 0.07 762 13.85 13-17 M 118 0.75 2327 19.72 F 220 1.46 3074 13.97 Total 338 1.10 5401 15.98 18-64 M 277 0.21 2728 9.85 F 585 0.41 5315 9.09 Total 862 0.31 8043 9.33 65+ M 3 0.15 23 7.67 F 8 0.46 278 34.75 Total 11 0.29 301 27.36 M Unknown 0 0 NA F 0 0 NA Total 0 0 NA M Total 432 0.23 5673 13.13 F 834 0.42 8834 10.59 TOTAL 1266 0.33 14507 11.46 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 48 Use of Services HealthPartners, Inc. Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days* Average Length of Stay M NR NR F NR NR Total NR NR NR NR M 13-17 NR NR F NR NR Total NR NR NR NR M 18-64 NR NR F NR NR Total NR NR NR NR M 65+ NR NR F NR NR Total NR NR NR NR M Unknown NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 49 Use of Services HealthPartners, Inc. Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days* Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 50 Use of Services HealthPartners, Inc. Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Member Months (Inpatient) Total 770829 308650 2745829 37321 0 3862629 Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Total 770829 308650 2745829 37321 0 3862629 Member Months (Day/Night) Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Total 770829 308650 2745829 37321 0 3862629 Member Months (Ambulatory) Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Total 770829 308650 2745829 37321 0 3862629 Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number 1736 933 2669 1424 1524 2948 6510 12291 18801 47 79 126 0 0 0 9717 14827 24544 Number 24 13 37 84 151 235 223 440 663 3 7 10 0 0 0 334 611 945 Number 11 4 15 11 22 33 14 47 61 0 1 1 0 0 0 36 74 110 Number 1731 929 2660 1408 1498 2906 6459 12207 18666 45 74 119 0 0 0 9643 14708 24351 Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Percent 5.28% 2.98% 4.16% 10.81% 12.15% 11.46% 5.97% 10.26% 8.22% 2.81% 5.50% 4.05% NA NA NA 6.20% 8.98% 7.63% Percent 0.07% 0.04% 0.06% 0.64% 1.20% 0.91% 0.20% 0.37% 0.29% 0.18% 0.49% 0.32% NA NA NA 0.21% 0.37% 0.29% Percent 0.03% 0.01% 0.02% 0.08% 0.18% 0.13% 0.01% 0.04% 0.03% 0.00% 0.07% 0.03% NA NA NA 0.02% 0.04% 0.03% Percent 5.26% 2.96% 4.14% 10.69% 11.94% 11.30% 5.93% 10.19% 8.16% 2.69% 5.15% 3.83% NA NA NA 6.15% 8.90% 7.57% Page 51 Use of Services HealthPartners, Inc. Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Any Mental Health Services Inpatient Mental Health Services Number Number Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Day/Night Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Ambulatory Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services HealthPartners, Inc. Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number Number Number Number Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 53 Use of Services HealthPartners, Inc. Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 394626 158072 1307651 20083 0 1880432 376203 150578 1438178 17238 0 1982197 770829 308650 2745829 37321 0 3862629 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M 1 0.00 5 5.00 F 0 0.00 0 NA Total 1 0.00 5 5.00 M 13-17 88 0.56 881 10.01 F 47 0.31 362 7.70 Total 135 0.44 1243 9.21 M 18-64 355 0.27 1899 5.35 F 237 0.16 1055 4.45 Total 592 0.22 2954 4.99 M 65+ 5 0.25 32 6.40 F 4 0.23 11 2.75 Total 9 0.24 43 4.78 M Unknown 0 0 NA F 0 0 NA Total 0 0 NA Total M 449 0.24 2817 6.27 F 288 0.15 1428 4.96 TOTAL 737 0.19 4245 5.76 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 54 Use of Services HealthPartners, Inc. Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 55 Use of Services HealthPartners, Inc. Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 56 Use of Services HealthPartners, Inc. Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Member Months (Inpatient) Total 770829 308650 2745829 37321 0 3862629 Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number 3 0 3 245 121 366 1034 497 1531 9 2 11 0 0 0 1291 620 1911 Percent 0.01% 0.00% 0.00% 1.86% 0.96% 1.42% 0.95% 0.41% 0.67% 0.54% 0.14% 0.35% NA NA NA 0.82% 0.38% 0.59% Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Total 770829 308650 2745829 37321 0 3862629 Member Months (Day/Night) Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Total 770829 308650 2745829 37321 0 3862629 Member Months (Ambulatory) Male 394626 158072 1307651 20083 0 1880432 Female 376203 150578 1438178 17238 0 1982197 Total 770829 308650 2745829 37321 0 3862629 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 1 0 1 63 40 103 277 176 453 5 2 7 0 0 0 346 218 564 Number 1 0 1 70 33 103 225 104 329 0 0 0 0 0 0 296 137 433 Number 2 0 2 199 92 291 782 359 1141 5 0 5 0 0 0 988 451 1439 Percent 0.00% 0.00% 0.00% 0.48% 0.32% 0.40% 0.25% 0.15% 0.20% 0.30% 0.14% 0.23% NA NA NA 0.22% 0.13% 0.18% Percent 0.00% 0.00% 0.00% 0.53% 0.26% 0.40% 0.21% 0.09% 0.14% 0.00% 0.00% 0.00% NA NA NA 0.19% 0.08% 0.13% Percent 0.01% 0.00% 0.00% 1.51% 0.73% 1.13% 0.72% 0.30% 0.50% 0.30% 0.00% 0.16% NA NA NA 0.63% 0.27% 0.45% Page 57 Use of Services HealthPartners, Inc. Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 58 Use of Services HealthPartners, Inc. Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 59 Use of Services HealthPartners, Inc. Outpatient Drug Utilization Medicare + Choice Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Sep 23, 2003 1:39 PM Member Months NR Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total HEDIS 2003 (Reporting Year 2002) NR Avg. Cost of Prescriptions / Per Member Per Month NR NR NR NR NR NR NR NR Total Number of Prescriptions NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR Page 60 Use of Services HealthPartners, Inc. Outpatient Drug Utilization Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total HEDIS 2003 (Reporting Year 2002) NR Avg. Cost of Prescriptions / Per Member Per Month NR NR NR NR NR NR NR NR Total Number of Prescriptions NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR Page 61 Access/Availability of Care HealthPartners, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 61431 58809 2383 58536 56847 2333 95.29% 95.12% 95.46% 96.66% 96.52% 96.81% 97.90% 97.31% 98.50% A Page 62 Access/Availability of Care HealthPartners, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 63 Access/Availability of Care HealthPartners, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 64 Access/Availability of Care HealthPartners, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 3736 402 2840 3289 360 2569 88.04% 86.98% 89.09% 89.55% 86.44% 92.67% 90.46% 89.36% 91.56% A Page 65 Access/Availability of Care HealthPartners, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 489 575 15 421 493 11 86.09% 82.93% 89.26% 85.74% 82.79% 88.68% NA NA NA A Page 66 Access/Availability of Care HealthPartners, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 4268 2011 58 3646 1774 43 85.43% 84.36% 86.50% 88.21% 86.78% 89.65% 74.14% 62.01% 86.27% A Page 67 Access/Availability of Care HealthPartners, Inc. Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 4156 20027 17347 4101 18035 15732 98.68% 98.32% 99.04% 90.05% 89.64% 90.47% 90.69% 90.25% 91.13% A Page 68 Access/Availability of Care HealthPartners, Inc. Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 1789 3739 1978 1714 3241 1618 95.81% 94.85% 96.76% 86.68% 85.58% 87.78% 81.80% 80.07% 83.53% A Page 69 Access/Availability of Care HealthPartners, Inc. Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 258 1270 1021 254 1144 937 98.45% 96.75% 100.00% 90.08% 88.40% 91.76% 91.77% 90.04% 93.51% A Page 70 Access/Availability of Care HealthPartners, Inc. Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial General Measure Data Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) 3232 2426 71.47% 53.65% 320 227 74.07% 52.55% 161 210 161 145 90.27% 87.28% 93.25% 74.45% 70.11% 78.79% S 4522 Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 5% 432 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 5 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) Postpartum Care HO Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval Timeliness of Prenatal Care 5 411 Page 71 Access/Availability of Care HealthPartners, Inc. Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP General Measure Data Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) 893 557 61.80% 38.55% 263 160 60.88% 37.04% 90 249 90 153 82.48% 78.69% 86.28% 59.12% 54.25% 64.00% S 1445 Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 5% 432 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 1 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) Postpartum Care HO Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval Timeliness of Prenatal Care 1 411 Page 72 Access/Availability of Care HealthPartners, Inc. Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care General Measure Data Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) 214 116 73.54% 39.86% 214 116 73.54% 39.86% 84 171 84 109 87.93% 84.01% 91.85% 66.55% 60.95% 72.15% S 291 Minimum required sample size (MRSS) or other sample size 291 Oversampling rate Final sample size (FSS) 0% 291 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 1 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) Postpartum Care HO Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval Timeliness of Prenatal Care 0 290 Page 73 Access/Availability of Care HealthPartners, Inc. Availability of Language Interpretation Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Language (not to exceed 25 Interpreter Services (not to exceed Description (not to exceed 50 characters) 50 characters) characters) HEDIS 2003 (Reporting Year 2002) Type of Agreement (not to exceed 50 Restrictions on Availability (not characters) to exceed 50 characters) Page 74 Health Plan Stability HealthPartners, Inc. Practitioner Turnover Medicare + Choice Practitioner Types Data Last Refreshed: Sep 23, 2003 1:39 PM Number of Practitioners as of 12/31/2001 Number of Practitioners who were not affiliated with the plan as of 12/31/2002 Practitioner Turnover Rate Primary Care Physicians NR Non-Physician Primary Care Practitioners NR HEDIS 2003 (Reporting Year 2002) Page 75 Health Plan Stability HealthPartners, Inc. Practitioner Turnover Minnesota Senior Health Options Practitioner Types Number of Practitioners as of 12/31/2001 Data Last Refreshed: Sep 23, 2003 1:39 PM Number of Practitioners who were not affiliated with the plan as of 12/31/2002 Practitioner Turnover Rate Primary Care Physicians NR Non-Physician Primary Care Practitioners NR HEDIS 2003 (Reporting Year 2002) Page 76 Health Plan Stability HealthPartners, Inc. Years in Business / Total Membership Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Product/Product Line HMO (Total) Years in Business NR Members* NR NR NR NR NR Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total NR * Total number of members in each category as of December 31, 2002 HEDIS 2003 (Reporting Year 2002) Page 77 Health Plan Stability HealthPartners, Inc. Years in Business / Total Membership Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Product/Product Line HMO (Total) Years in Business NR Members* NR NR NR NR NR Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total NR * Total number of members in each category as of December 31, 2002 HEDIS 2003 (Reporting Year 2002) Page 78 Health Plan Descriptive Information HealthPartners, Inc. Board Certification / Residency Completion Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Type of Practitioner Primary Care Practitioners Number of Practitioners in Each Practice Area Geriatricians Other practitioner Specialists HEDIS 2003 (Reporting Year 2002) Board Certification Number Percent Residency / Fellowship Completion Percent Number NR NR NR NR NR NR Page 79 Health Plan Descriptive Information HealthPartners, Inc. Total Enrollment by Percentage Age/Sex <1 1-4 5-9 10-14 15-17 18-19 Subtotal: 0-19 20-24 25-29 30-34 35-39 40-44 Subtotal: 20-44 45-49 50-54 55-59 60-64 Subtotal: 45-64 65-69 70-74 75-79 80-84 85-89 >=90 Subtotal: >=65 Medicaid Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Product Line Medicare Other Total M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Age Unknown Total 0.00% 0.00% Note: Row entries should add up to 100%. HEDIS 2003 (Reporting Year 2002) Page 80 Health Plan Descriptive Information HealthPartners, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 28872 117252 152496 159792 94284 53556 Member Months Female 27348 112632 145236 151632 89940 53388 Total 56220 229884 297732 311424 184224 106944 606252 32.24% 113760 123288 160008 174792 188916 580176 29.27% 134916 143820 175752 189888 202608 1186428 30.72% 760764 40.46% 165852 146352 108804 72336 846984 42.73% 182520 162396 117864 75012 1607748 41.62% 493344 26.24% 13608 4008 1608 576 156 132 537792 27.13% 11400 3648 1392 468 192 144 1031136 26.70% 20088 1.07% 0 17244 0.87% 0 37332 0.97% 1880448 1982196 HEDIS 2003 (Reporting Year 2002) 248676 267108 335760 364680 391524 348372 308748 226668 147348 25008 7656 3000 1044 348 276 0 3862644 Page 81 Health Plan Descriptive Information HealthPartners, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 82 Health Plan Descriptive Information HealthPartners, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 83 Health Plan Descriptive Information HealthPartners, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 13300 34085 25525 22666 10816 4297 Member Months Female 12065 31081 26076 22416 11394 8758 Total 25365 65166 51601 45082 22210 13055 110689 80.59% 3361 2454 2728 2421 2097 111790 52.79% 22438 16262 12397 8592 5568 222479 63.73% 13061 9.51% 1379 548 275 172 65257 30.82% 2695 1476 410 218 78318 22.43% 2374 1.73% 3338 2910 1891 1627 827 633 4799 2.27% 6059 5896 5243 4583 4101 4041 7173 2.05% 11226 8.17% 0 29923 14.13% 0 41149 11.79% 137350 211769 HEDIS 2003 (Reporting Year 2002) 25799 18716 15125 11013 7665 4074 2024 685 390 9397 8806 7134 6210 4928 4674 0 349119 Page 84 Health Plan Descriptive Information HealthPartners, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 0 85 314 258 121 16 Member Months Female 3 105 216 258 107 27 Total 3 190 530 516 228 43 794 3.79% 2375 2363 2430 2870 3169 716 4.79% 2250 1411 1229 1339 1590 1510 4.21% 13207 63.07% 2671 1953 1338 939 7819 52.26% 1641 1668 1454 1505 21026 58.56% 6901 32.96% 36 0 2 0 0 0 6268 41.89% 131 21 8 0 0 0 13169 36.68% 38 0.18% 0 160 1.07% 0 198 0.55% 20940 14963 HEDIS 2003 (Reporting Year 2002) 4625 3774 3659 4209 4759 4312 3621 2792 2444 167 21 10 0 0 0 0 35903 Page 85 Health Plan Descriptive Information HealthPartners, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 1823 8549 11777 12419 6608 3963 Member Months Female 1949 8226 11632 12291 6339 4948 Total 3772 16775 23409 24710 12947 8911 45139 49.14% 8353 6107 5876 6241 6327 45385 39.98% 13495 9584 9272 8670 8165 90524 44.08% 32904 35.82% 5264 3864 2516 1863 49186 43.33% 6598 4861 3614 3375 82090 39.97% 13507 14.70% 197 43 43 24 5 0 18448 16.25% 321 78 72 16 11 0 31955 15.56% 312 0.34% 0 498 0.44% 0 810 0.39% 91862 113517 HEDIS 2003 (Reporting Year 2002) 21848 15691 15148 14911 14492 11862 8725 6130 5238 518 121 115 40 16 0 0 205379 Page 86
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