Group Health Plan, Inc. Plan Name 2002 Reporting Year General Info Submission # 1 Last Refreshed: 5 9/23/2003 1:39:09 PM Page Title Disclaimers Effectiveness of Care Measures Plan ID 2 Access / Availability of Care Page Measure Page Childhood Immunization Rate 3 Adults' Access to Preventive/Ambulatory Health Services 62 Adolescent Immunization Rate 6 Children's Access to Primary Care Practitioners 68 Breast Cancer Screening 9 Prenatal and Postpartum Care 71 Cervical Cancer Screening 10 Availability of Language Interpretation Services 74 Chlamydia Screening in Women 11 Controlling High Blood Pressure 12 Beta Blocker Treatment after a Heart Attack 13 Cholesterol Management 14 Comprehensive Diabetes Care 15 Practitioner Turnover 75 Appropriate Medications for People with Asthma 21 Years in Business / Total Membership 77 Follow-up After Hospitalization For Mental Illness 25 Antidepressant Medication Management 26 Measure Use of Services Measures Measure Health Plan Stability Measure Page Health Plan Descriptive Information Measure Page Page Well-Child Visits In The First 15 Months of Life 32 Board Certification / Residency Completion 79 Well-Child Visits In The Third, Fourth, Fifth And Sixth Year of Life 34 Total Enrollment by Percentage 80 Adolescent Well-Care Visits 35 Enrollment by Product Line (Age & Sex) 81 Inpatient Utilization - General Hospital/Acute Care 36 Ambulatory Care 42 Inpatient Utilization - Nonacute Care 45 Mental Health Utilization - Inpatient Discharges and Average Length of Stay 48 Mental Health Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 51 Chemical Dependency Utilization - Inpatient Discharges and Average Length of Stay 54 Chemical Dependency Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 57 Outpatient Drug Utilization 60 HEDIS 2003 (Reporting Year 2002) DISCLAIMERS -1 ( this page left blank intentionally ) 0. Disclaimer Query located below HEDIS 2003 (Reporting Year 2002) Page 2 Effectiveness of Care Group Health Plan, Inc. Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HiB Hepatitis B VZV Combo 1 Combo 2 80 64.52% 82 66.13% 104 83.87% 83 66.94% 84 67.74% 99 79.84% 72 58.06% 67 54.03% 80 64.52% 82 66.13% 104 83.87% 83 66.94% 84 67.74% 99 79.84% 72 58.06% 67 54.03% 80 29 87.90% 81.76% 94.05% 82 29 89.52% 83.72% 95.31% 104 8 90.32% 84.72% 95.93% 83 26 87.90% 81.76% 94.05% 84 31 92.74% 87.77% 97.71% 99 4 83.06% 76.06% 90.07% 72 26 79.03% 71.46% 86.60% 67 23 72.58% 64.33% 80.84% 124 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) MMR 124 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV/OPV HO S 124 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 124 Page 3 Effectiveness of Care Group Health Plan, Inc. Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements General Measure Data DTaP/DT IPV/OPV MMR HiB Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 4 Effectiveness of Care Group Health Plan, Inc. Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements General Measure Data DTaP/DT IPV/OPV MMR HiB Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 5 Effectiveness of Care Group Health Plan, Inc. Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Combo 1 Combo 2 188 55.46% 128 37.76% 11 3.24% 91 26.84% 3 0.88% 188 55.46% 128 37.76% 11 3.24% 91 26.84% 3 0.88% 188 117 89.97% 86.63% 93.32% 128 110 70.21% 65.19% 75.22% 11 178 55.75% 50.32% 61.19% 91 137 67.26% 62.11% 72.40% 3 137 41.30% 35.91% 46.69% 339 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) VZV 339 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B HO S 339 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 339 Page 6 Effectiveness of Care Group Health Plan, Inc. Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements General Measure Data MMR Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 7 Effectiveness of Care Group Health Plan, Inc. Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements General Measure Data MMR Hepatitis B VZV Combo 1 Combo 2 NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of Records Excluded because of Contraindications by Admin Data Number of Records Excluded because of Contraindications by Medical Record Review Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 8 Effectiveness of Care Group Health Plan, Inc. Breast Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial HO S 2404 Medicare + Choice HO S 1756 1905 1441 79.24% 411 5.00% 432 82.06% 207 5.00% 218 350 81.02% 0 177 81.19% 0 Records Excluded because of contraindications through Admin data 0 0 Records Excluded because of contraindications through Medical Record Review 1 2 Number of employee/dependent medical records excluded 0 0 1 411 332 12 83.70% 80.01% 87.39% 2 207 168 3 82.61% 77.20% 88.01% Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 9 Effectiveness of Care Group Health Plan, Inc. Cervical Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population (before exclusions) Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial HO S 5718 75.29% 411 5.00% 432 336 95.14% 0 Records Excluded because of contraindications through Admin data 0 Records Excluded because of contraindications through Medical Record Review 17 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) MNCare GAMC NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR 4305 Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval PMAP 17 411 336 4 82.73% 78.95% 86.50% Page 10 Effectiveness of Care Group Health Plan, Inc. Chlamydia Screening in Women Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate Records Excluded because of contraindications through Admin data Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval General Measure Ages 16-20 Ages 21-26 Data PMAP Total General Measure Ages 16-20 Ages 21-26 Data A 547 46.44% 337 40.65% 884 44.23% 14 6 20 NR 533 254 47.65% 43.32% 51.99% 331 137 41.39% 35.93% 46.85% 864 391 45.25% 41.88% 48.63% NR NR NR NR NR NR Data Collection Methodology Eligible Member Population Current Year's Admin Rate NR NR NR NR NR MNCare General Measure Ages 16-20 Ages 21-26 Data NR NR NR NR NR GAMC Data Elements Total NR Total NR NR General Measure Ages 16-20 Ages 21-26 Data NR NR Total NR NR Records Excluded because of contraindications through Admin data NR NR Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR Page 11 Effectiveness of Care Group Health Plan, Inc. Controlling High Blood Pressure Data Last Refreshed: Sep 23, 2003 1:39 PM Data Elements Data Collection Methodology (Hybrid) Sampling Method Used Eligible Member Population Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Records Excluded because of Valid Data Errors Records Excluded - False positive diagnosis Commercial HO S 1314 411 5.00% 432 0 0 PMAP Medicare + Choice HO S 3892 411 5.00% 432 0 0 Records Excluded because of ESRD identified by Admin Data 0 0 Records Excluded because of ESRD identified by Medical Record 8 7 Number of employee/dependent medical records excluded 0 0 8 411 261 63.50% 58.73% 68.28% 7 411 253 61.56% 56.73% 66.38% Records Added from Auxiliary List Denominator Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) NR NR NR MSHO NR NR NR Page 12 Effectiveness of Care Group Health Plan, Inc. Beta Blocker Treatment after Heart Attack Data Elements Data Collection Methodology Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice HO Sampling Method Used S Eligible Member Population 63 Numerator Events by Admin Data on Eligible Population 38 Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 60.32% 63 0.00% 63 38 60.32% Records Excluded because of Valid Data Errors 0 Records Excluded Contraindications/Admin Data 0 Records Excluded Contraindications/Medical Record Review 4 Number of employee/dependent medical records excluded 0 Records Added from Auxiliary List 0 Denominator 59 Numerator Events by Admin Data 38 Numerator Events by Medical Record 18 Reported Rate 94.92% Lower 95% Confidence Interval Upper 95% Confidence Interval 100.00% HEDIS 2003 (Reporting Year 2002) 88.46% Page 13 Effectiveness of Care Group Health Plan, Inc. Cholesterol Management After Acute Cardiovascular Events Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HO S 138 Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS 8 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) 103 56 74.64% 40.58% 103 56 74.64% 40.58% 97 6 53 39 79.23% 71.87% 86.59% 70.77% 62.57% 78.97% 138 0.00% 138 Records Excluded because of Valid Data Errors Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval LDL-C LDL-C Level of screening 60- <130 mg/dL 60365 Days 365 Days 0 130 Page 14 Effectiveness of Care Group Health Plan, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 849 85.24% 432 43.37% 569 57.13% 848 85.14% 450 45.18% 618 62.05% 366 84.72% 179 41.44% 250 57.87% 368 85.19% 192 44.44% 272 62.96% 360 6 89.05% 85.91% 92.19% 16 54 17.03% 13.28% 20.79% 244 30 66.67% 61.99% 71.35% 354 3 86.86% 83.47% 90.25% 188 73 63.50% 58.73% 68.28% 264 46 75.43% 71.14% 79.71% 432 17 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 17 HEDIS 2003 (Reporting Year 2002) Eye Exam 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 996 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 411 Page 15 Effectiveness of Care Group Health Plan, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 1228 89.44% 291 21.19% 972 70.79% 1218 88.71% 908 66.13% 911 66.35% 359 90.89% 72 18.23% 285 72.15% 357 90.38% 258 65.32% 272 68.86% 347 3 93.09% 90.39% 95.78% 9 30 10.37% 7.16% 13.59% 277 17 78.19% 73.88% 82.50% 345 1 92.02% 89.15% 94.89% 249 14 69.95% 65.18% 74.71% 263 44 81.65% 77.60% 85.69% 395 6 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 6 HEDIS 2003 (Reporting Year 2002) Eye Exam 376 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 1373 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 376 Page 16 Effectiveness of Care Group Health Plan, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM MSHO Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 17 Effectiveness of Care Group Health Plan, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 18 Effectiveness of Care Group Health Plan, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 19 Effectiveness of Care Group Health Plan, Inc. Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 20 Effectiveness of Care Group Health Plan, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 19 13 NA NA NA 67 39 58.21% 45.65% 70.77% 292 207 70.89% 65.51% 76.27% 378 259 68.52% 63.70% 73.33% A Page 21 Effectiveness of Care Group Health Plan, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 NR NR NR Ages 10-17 NR NR NR Ages 18-56 Total NR NR NR NR NR NR NR NR Page 22 Effectiveness of Care Group Health Plan, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 NR NR NR Ages 10-17 NR NR NR Ages 18-56 Total NR NR NR NR NR NR NR NR Page 23 Effectiveness of Care Group Health Plan, Inc. Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:39 PM MNCare Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 NR NR NR Ages 10-17 NR NR NR Ages 18-56 Total NR NR NR NR NR NR NR NR Page 24 Effectiveness of Care Group Health Plan, Inc. Follow-Up After Hospitalization for Mental Illness Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Medicare + Choice General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data A 113 MSHO General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data W/in 7 Days of W/in 30 Days of Discharge Discharge A 30 52 46.02% 36.39% 55.65% 88 77.88% 69.78% 85.97% 5 16.67% 1.66% 31.67% 21 70.00% 51.93% 88.07% NR NR NR NR NR NR Page 25 Effectiveness of Care Group Health Plan, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 22 17.60% 10.52% 24.68% 82 65.60% 56.87% 74.33% 68 54.40% 45.27% 63.53% A 125 Page 26 Effectiveness of Care Group Health Plan, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 15 12.82% 6.34% 19.31% 76 64.96% 55.88% 74.03% 60 51.28% 41.80% 60.77% A 117 Page 27 Effectiveness of Care Group Health Plan, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM MSHO Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 28 Effectiveness of Care Group Health Plan, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 29 Effectiveness of Care Group Health Plan, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 30 Effectiveness of Care Group Health Plan, Inc. Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:39 PM MNCare Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 31 Use of Services Group Health Plan, Inc. Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent medical records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 32 Use of Services Group Health Plan, Inc. Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Data Elements General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent medical records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 33 Use of Services Group Health Plan, Inc. Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP MNCare NR NR NR NR NR NR NR NR NR NR Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 34 Use of Services Group Health Plan, Inc. Adolescent Well-Care Visits Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP MNCare NR NR NR NR NR NR NR NR NR NR Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 35 Use of Services Group Health Plan, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 1893 23522 53137 84368 107449 13465 6298 949 0 291081 Discharges Discharges / 1,000 Member Months 27 27 94 391 742 169 128 25 0 1603 14.26 1.15 1.77 4.63 6.91 12.55 20.32 26.34 20 25 37 93 375 97 86 19 0 752 10.57 1.06 0.70 1.10 3.49 7.20 13.66 20.02 7 2 40 145 367 72 42 6 0 681 3.70 0.09 0.75 1.72 3.42 5.35 6.67 6.32 0 0 17 153 0 0 0 170 0.00 0.00 0.32 1.81 0.00 0.00 HEDIS 2003 (Reporting Year 2002) 5.51 2.58 2.34 0.58 Days Days / 1,000 Member Months 113 60 229 1114 2630 634 524 107 0 5411 59.69 2.55 4.31 13.20 24.48 47.09 83.20 112.75 52 58 78 248 955 331 298 71 0 2091 27.47 2.47 1.47 2.94 8.89 24.58 47.32 74.82 61 2 116 466 1675 303 226 36 0 2885 32.22 0.09 2.18 5.52 15.59 22.50 35.88 37.93 0 0 35 400 0 0 0 435 0.00 0.00 0.66 4.74 0.00 0.00 18.59 7.18 9.91 1.49 Average Length of Stay 4.19 2.22 2.44 2.85 3.54 3.75 4.09 4.28 NA 3.38 2.60 2.32 2.11 2.67 2.55 3.41 3.47 3.74 NA 2.78 8.71 1.00 2.90 3.21 4.56 4.21 5.38 6.00 NA 4.24 NA NA 2.06 2.61 NA NA NA 2.56 Page 36 Use of Services Group Health Plan, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 0 0 0 355 2872 89546 89141 20964 0 202878 Discharges 0 0 0 10 50 1680 2437 753 0 4930 0 0 0 2 31 1000 1691 569 0 3293 0 0 0 8 19 680 744 182 0 1633 HEDIS 2003 (Reporting Year 2002) Discharges / 1,000 Member Months NA NA NA 28.17 17.41 18.76 27.34 35.92 24.30 NA NA NA 5.63 10.79 11.17 18.97 27.14 16.23 NA NA NA 22.54 6.62 7.59 8.35 8.68 8.05 Days Days / 1,000 Member Months 0 0 0 101 280 6780 9530 2870 0 19561 NA NA NA 284.51 97.49 75.72 106.91 136.90 0 0 0 3 143 3069 5416 1848 0 10479 NA NA NA 8.45 49.79 34.27 60.76 88.15 0 0 0 98 137 3711 4107 1018 0 9071 96.42 51.65 NA NA NA 276.06 47.70 41.44 46.07 48.56 44.71 Average Length of Stay NA NA NA 10.10 5.60 4.04 3.91 3.81 NA 3.97 NA NA NA 1.50 4.61 3.07 3.20 3.25 NA 3.18 NA NA NA 12.25 7.21 5.46 5.52 5.59 NA 5.55 Page 37 Use of Services Group Health Plan, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 38 Use of Services Group Health Plan, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 39 Use of Services Group Health Plan, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 40 Use of Services Group Health Plan, Inc. Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:39 PM MinnesotaCare Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 41 Use of Services Group Health Plan, Inc. Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 1893 23522 53137 84368 107449 13465 6298 949 0 291081 Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits 1552 6215 11407 21028 35562 5888 3389 581 0 85622 HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months 819.86 264.22 214.67 249.24 330.97 437.28 538.11 612.22 294.15 Emergency Room Visits Visits 43 228 412 695 860 96 69 14 0 2417 Visits/ 1,000 Member Months 22.72 9.69 7.75 8.24 8.00 7.13 10.96 14.75 8.30 Ambulatory Surgery/Procedures Procedures 2 63 153 438 1215 231 106 16 0 2224 Procedures/ 1,000 Member Months 1.06 2.68 2.88 5.19 11.31 17.16 16.83 16.86 7.64 Observation Room Stays Resulting in Discharge Stays 0 2 6 42 4 1 0 0 0 55 Stays/ 1,000 Member Months 0.00 0.09 0.11 0.50 0.04 0.07 0.00 0.00 0.19 Page 42 Use of Services Group Health Plan, Inc. Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 0 0 0 355 2872 89546 89141 20964 0 202878 Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits 0 0 0 225 1839 52086 60844 17014 0 132008 HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months NA NA NA 633.80 640.32 581.67 682.56 811.58 650.68 Emergency Room Visits Visits 0 0 0 11 54 1090 1489 450 0 3094 Visits/ 1,000 Member Months NA NA NA 30.99 18.80 12.17 16.70 21.47 15.25 Ambulatory Surgery/Procedures Procedures 0 0 0 18 62 1719 1761 312 0 3872 Procedures/ 1,000 Member Months NA NA NA 50.70 21.59 19.20 19.76 14.88 19.09 Observation Room Stays Resulting in Discharge Stays 0 0 0 0 0 2 1 2 0 5 Stays/ 1,000 Member Months NA NA NA 0.00 0.00 0.02 0.01 0.10 0.02 Page 43 Use of Services Group Health Plan, Inc. Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits NR HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Emergency Room Visits Visits NR Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Ambulatory Surgery/Procedures Procedures NR Procedures/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Observation Room Stays Resulting in Discharge Stays NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Page 44 Use of Services Group Health Plan, Inc. Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months Age <1 1893 1-9 23522 10-19 53137 20-44 84368 45-64 107449 65-74 13465 75-84 6298 85+ 949 Unknown 0 291081 Total Days Days / 1,000 Member Months Average Length of Stay 0.00 0 0.00 NA 0 0.00 0 0.00 NA 0 0.00 0 0.00 NA Discharges Discharges / 1,000 Member Months <1 0 1-9 10-19 Age 20-44 4 0.05 19 0.23 4.75 45-64 57 0.53 2251 20.95 39.49 65-74 18 1.34 509 37.80 28.28 75-84 27 4.29 616 97.81 22.81 85+ 17 17.91 287 302.42 16.88 Unknown 0 123 0.42 0 3682 12.65 NA 29.93 Total HEDIS 2003 (Reporting Year 2002) Page 45 Use of Services Group Health Plan, Inc. Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months Age <1 0 1-9 0 10-19 0 20-44 355 45-64 2872 65-74 89546 75-84 89141 85+ 20964 Unknown 0 202878 Total Days Days / 1,000 Member Months Average Length of Stay NA 0 NA NA 0 NA 0 NA NA 0 NA 0 NA NA Discharges Discharges / 1,000 Member Months <1 0 1-9 10-19 Age 20-44 1 2.82 3 8.45 3.00 45-64 12 4.18 150 52.23 12.50 65-74 426 4.76 5281 58.98 12.40 75-84 928 10.41 10308 115.64 11.11 85+ 533 25.42 6588 314.25 12.36 Unknown 0 1900 9.37 0 22330 110.07 NA 11.75 Total HEDIS 2003 (Reporting Year 2002) Page 46 Use of Services Group Health Plan, Inc. Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total HEDIS 2003 (Reporting Year 2002) NR NR NR Page 47 Use of Services Group Health Plan, Inc. Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 20074 13961 103745 11083 0 148863 18844 13450 100295 9629 0 142218 38918 27411 204040 20712 0 291081 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay M 4 0.20 25 6.25 F 5 0.27 63 12.60 Total 9 0.23 88 9.78 13-17 M 20 1.43 403 20.15 F 24 1.78 192 8.00 Total 44 1.61 595 13.52 18-64 M 33 0.32 338 10.24 F 51 0.51 393 7.71 Total 84 0.41 731 8.70 65+ M 4 0.36 31 7.75 F 6 0.62 71 11.83 Total 10 0.48 102 10.20 M Unknown 0 0 NA F 0 0 NA Total 0 0 NA M Total 61 0.41 797 13.07 F 86 0.60 719 8.36 TOTAL 147 0.51 1516 10.31 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 48 Use of Services Group Health Plan, Inc. Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 0 0 1588 79101 0 80689 0 0 1639 120550 0 122189 0 0 3227 199651 0 202878 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay M 0 NA 0 NA F 0 NA 0 NA Total 0 NA 0 NA M 13-17 0 NA 0 NA F 0 NA 0 NA Total 0 NA 0 NA M 18-64 1 0.63 11 11.00 F 6 3.66 190 31.67 Total 7 2.17 201 28.71 M 65+ 57 0.72 510 8.95 F 70 0.58 1027 14.67 Total 127 0.64 1537 12.10 M Unknown 0 0 NA F 0 0 NA Total 0 0 NA Total M 58 0.72 521 8.98 F 76 0.62 1217 16.01 TOTAL 134 0.66 1738 12.97 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 49 Use of Services Group Health Plan, Inc. Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days* Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 50 Use of Services Group Health Plan, Inc. Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Member Months (Inpatient) Total 38918 27411 204040 20712 0 291081 Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Total 38918 27411 204040 20712 0 291081 Member Months (Day/Night) Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Total 38918 27411 204040 20712 0 291081 Member Months (Ambulatory) Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Total 38918 27411 204040 20712 0 291081 Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number 96 66 162 124 135 259 507 854 1361 20 32 52 0 0 0 747 1087 1834 Number 3 2 5 15 18 33 24 45 69 4 4 8 0 0 0 46 69 115 Number 0 1 1 1 2 3 3 8 11 0 0 0 0 0 0 4 11 15 Number 95 66 161 123 132 255 501 848 1349 16 29 45 0 0 0 735 1075 1810 Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Percent 5.74% 4.20% 5.00% 10.66% 12.04% 11.34% 5.86% 10.22% 8.00% 2.17% 3.99% 3.01% NA NA NA 6.02% 9.17% 7.56% Percent 0.18% 0.13% 0.15% 1.29% 1.61% 1.44% 0.28% 0.54% 0.41% 0.43% 0.50% 0.46% NA NA NA 0.37% 0.58% 0.47% Percent 0.00% 0.06% 0.03% 0.09% 0.18% 0.13% 0.03% 0.10% 0.06% 0.00% 0.00% 0.00% NA NA NA 0.03% 0.09% 0.06% Percent 5.68% 4.20% 4.96% 10.57% 11.78% 11.16% 5.79% 10.15% 7.93% 1.73% 3.61% 2.61% NA NA NA 5.92% 9.07% 7.46% Page 51 Use of Services Group Health Plan, Inc. Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Member Months (Inpatient) Total 0 0 3227 199651 0 202878 Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Total 0 0 3227 199651 0 202878 Any Mental Health Services Inpatient Mental Health Services Number 0 0 0 0 0 0 28 44 72 248 508 756 0 0 0 276 552 828 Number 0 0 0 0 0 0 1 4 5 47 54 101 0 0 0 48 58 106 Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Percent NA NA NA NA NA NA 21.16% 32.21% 26.77% 3.76% 5.06% 4.54% NA NA NA 4.10% 5.42% 4.90% Percent NA NA NA NA NA NA 0.76% 2.93% 1.86% 0.71% 0.54% 0.61% NA NA NA 0.71% 0.57% 0.63% Member Months (Day/Night) Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Total 0 0 3227 199651 0 202878 Day/Night Mental Health Services Number 0 0 0 0 0 0 0 1 1 2 1 3 0 0 0 2 2 4 Percent NA NA NA NA NA NA 0.00% 0.73% 0.37% 0.03% 0.01% 0.02% NA NA NA 0.03% 0.02% 0.02% Member Months (Ambulatory) Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Total 0 0 3227 199651 0 202878 Ambulatory Mental Health Services Number 0 0 0 0 0 0 28 42 70 215 471 686 0 0 0 243 513 756 Percent NA NA NA NA NA NA 21.16% 30.75% 26.03% 3.26% 4.69% 4.12% NA NA NA 3.61% 5.04% 4.47% Page 52 Use of Services Group Health Plan, Inc. Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number Number Number Number Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 53 Use of Services Group Health Plan, Inc. Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 20074 13961 103745 11083 0 148863 18844 13450 100295 9629 0 142218 38918 27411 204040 20712 0 291081 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M 0 0.00 0 NA F 0 0.00 0 NA Total 0 0.00 0 NA M 13-17 9 0.64 38 4.22 F 6 0.45 21 3.50 Total 15 0.55 59 3.93 M 18-64 22 0.21 76 3.45 F 28 0.28 158 5.64 Total 50 0.25 234 4.68 M 65+ 4 0.36 13 3.25 F 0 0.00 0 NA Total 4 0.19 13 3.25 M Unknown 0 0 NA F 0 0 NA Total 0 0 NA Total M 35 0.24 127 3.63 F 34 0.24 179 5.26 TOTAL 69 0.24 306 4.43 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 54 Use of Services Group Health Plan, Inc. Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 0 0 1588 79101 0 80689 0 0 1639 120550 0 122189 0 0 3227 199651 0 202878 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M 0 NA 0 NA F 0 NA 0 NA Total 0 NA 0 NA 13-17 M 0 NA 0 NA F 0 NA 0 NA Total 0 NA 0 NA 18-64 M 1 0.63 9 9.00 F 0 0.00 0 NA Total 1 0.31 9 9.00 65+ M 17 0.21 108 6.35 F 12 0.10 97 8.08 Total 29 0.15 205 7.07 Unknown M 0 0 NA F 0 0 NA Total 0 0 NA Total M 18 0.22 117 6.50 F 12 0.10 97 8.08 TOTAL 30 0.15 214 7.13 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 55 Use of Services Group Health Plan, Inc. Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 56 Use of Services Group Health Plan, Inc. Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Member Months (Inpatient) Total 38918 27411 204040 20712 0 291081 Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number 0 0 0 28 18 46 125 54 179 3 1 4 0 0 0 156 73 229 Percent 0.00% 0.00% 0.00% 2.41% 1.61% 2.01% 1.45% 0.65% 1.05% 0.32% 0.12% 0.23% NA NA NA 1.26% 0.62% 0.94% Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Total 38918 27411 204040 20712 0 291081 Member Months (Day/Night) Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Total 38918 27411 204040 20712 0 291081 Member Months (Ambulatory) Male 20074 13961 103745 11083 0 148863 Female 18844 13450 100295 9629 0 142218 Total 38918 27411 204040 20712 0 291081 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 7 6 13 19 17 36 2 0 2 0 0 0 28 23 51 Number 0 0 0 5 2 7 23 5 28 0 0 0 0 0 0 28 7 35 Number 0 0 0 24 15 39 102 47 149 2 1 3 0 0 0 128 63 191 Percent 0.00% 0.00% 0.00% 0.60% 0.54% 0.57% 0.22% 0.20% 0.21% 0.22% 0.00% 0.12% NA NA NA 0.23% 0.19% 0.21% Percent 0.00% 0.00% 0.00% 0.43% 0.18% 0.31% 0.27% 0.06% 0.16% 0.00% 0.00% 0.00% NA NA NA 0.23% 0.06% 0.14% Percent 0.00% 0.00% 0.00% 2.06% 1.34% 1.71% 1.18% 0.56% 0.88% 0.22% 0.12% 0.17% NA NA NA 1.03% 0.53% 0.79% Page 57 Use of Services Group Health Plan, Inc. Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Member Months (Inpatient) Total 0 0 3227 199651 0 202878 Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number 0 0 0 0 0 0 2 0 2 18 11 29 0 0 0 20 11 31 Percent NA NA NA NA NA NA 1.51% 0.00% 0.74% 0.27% 0.11% 0.17% NA NA NA 0.30% 0.11% 0.18% Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Total 0 0 3227 199651 0 202878 Member Months (Day/Night) Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Total 0 0 3227 199651 0 202878 Member Months (Ambulatory) Male 0 0 1588 79101 0 80689 Female 0 0 1639 120550 0 122189 Total 0 0 3227 199651 0 202878 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 0 0 0 1 0 1 12 7 19 0 0 0 13 7 20 Number 0 0 0 0 0 0 1 0 1 4 2 6 0 0 0 5 2 7 Number 0 0 0 0 0 0 0 0 0 8 4 12 0 0 0 8 4 12 Percent NA NA NA NA NA NA 0.76% 0.00% 0.37% 0.18% 0.07% 0.11% NA NA NA 0.19% 0.07% 0.12% Percent NA NA NA NA NA NA 0.76% 0.00% 0.37% 0.06% 0.02% 0.04% NA NA NA 0.07% 0.02% 0.04% Percent NA NA NA NA NA NA 0.00% 0.00% 0.00% 0.12% 0.04% 0.07% NA NA NA 0.12% 0.04% 0.07% Page 58 Use of Services Group Health Plan, Inc. Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 59 Use of Services Group Health Plan, Inc. Outpatient Drug Utilization Medicare + Choice Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Sep 23, 2003 1:39 PM Member Months 0 0 24 916 46743 28055 4425 0 80163 Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Total Cost of Prescriptions $0.00 $0.00 $37,280.46 $178,948.58 $4,763,393.91 $2,926,366.53 $429,861.57 $0.00 $8,335,851.05 HEDIS 2003 (Reporting Year 2002) A Avg. Cost of Prescriptions / Per Member Per Month NA NA $1,553.35 $195.36 $101.91 $104.31 $97.14 $103.99 Total Number of Prescriptions 0 0 251 3866 114860 84100 14686 0 217763 Avg. Num. Of Prescriptions / Per Member Per Year NA NA 125.50 50.65 29.49 35.97 39.83 32.60 Page 60 Use of Services Group Health Plan, Inc. Outpatient Drug Utilization Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total HEDIS 2003 (Reporting Year 2002) NR Avg. Cost of Prescriptions / Per Member Per Month NR NR NR NR NR NR NR NR Total Number of Prescriptions NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR Page 61 Access/Availability of Care Group Health Plan, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 4236 7814 1610 4036 7529 1567 95.28% 94.63% 95.93% 96.35% 95.93% 96.77% 97.33% 96.51% 98.15% A Page 62 Access/Availability of Care Group Health Plan, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 27 209 16554 26 191 15928 NA NA NA 91.39% 87.34% 95.43% 96.22% 95.92% 96.51% A Page 63 Access/Availability of Care Group Health Plan, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 64 Access/Availability of Care Group Health Plan, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 65 Access/Availability of Care Group Health Plan, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 66 Access/Availability of Care Group Health Plan, Inc. Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 67 Access/Availability of Care Group Health Plan, Inc. Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 157 850 1095 153 756 976 97.45% 94.67% 100.00% 88.94% 86.77% 91.11% 89.13% 87.24% 91.02% A Page 68 Access/Availability of Care Group Health Plan, Inc. Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Data Elements General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 69 Access/Availability of Care Group Health Plan, Inc. Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care Data Elements General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 70 Access/Availability of Care Group Health Plan, Inc. Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial General Measure Data Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) 102 58 72.34% 41.13% 102 58 72.34% 41.13% 39 76 39 60 83.94% 77.43% 90.45% 72.26% 64.40% 80.12% S 141 Minimum required sample size (MRSS) or other sample size 141 Oversampling rate Final sample size (FSS) 0% 141 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 4 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) Postpartum Care HO Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval Timeliness of Prenatal Care 0 137 Page 71 Access/Availability of Care Group Health Plan, Inc. Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP General Measure Data Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of employee/dependent medical records excluded Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 72 Access/Availability of Care Group Health Plan, Inc. Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care General Measure Data Timeliness of Prenatal Care Postpartum Care NR NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Minimum required sample size (MRSS) or other sample size Oversampling rate Final sample size (FSS) Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors Number of employee/dependent medical records excluded Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 73 Access/Availability of Care Group Health Plan, Inc. Availability of Language Interpretation Services Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Language (not to exceed 25 Interpreter Services (not to exceed Description (not to exceed 50 characters) 50 characters) characters) HEDIS 2003 (Reporting Year 2002) Type of Agreement (not to exceed 50 Restrictions on Availability (not characters) to exceed 50 characters) Page 74 Health Plan Stability Group Health Plan, Inc. Practitioner Turnover Medicare + Choice Practitioner Types Data Last Refreshed: Sep 23, 2003 1:39 PM Number of Practitioners as of 12/31/2001 Number of Practitioners who were not affiliated with the plan as of 12/31/2002 Practitioner Turnover Rate Primary Care Physicians 210 10 4.76% Non-Physician Primary Care Practitioners 38 1 2.63% HEDIS 2003 (Reporting Year 2002) Page 75 Health Plan Stability Group Health Plan, Inc. Practitioner Turnover Minnesota Senior Health Options Practitioner Types Number of Practitioners as of 12/31/2001 Data Last Refreshed: Sep 23, 2003 1:39 PM Number of Practitioners who were not affiliated with the plan as of 12/31/2002 Practitioner Turnover Rate Primary Care Physicians NR Non-Physician Primary Care Practitioners NR HEDIS 2003 (Reporting Year 2002) Page 76 Health Plan Stability Group Health Plan, Inc. Years in Business / Total Membership Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice Product/Product Line HMO (Total) Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total Years in Business 47.00 17.00 47.00 47.00 15.00 47.00 Members* 433211 52495 131758 34171 210976 3811 0.00 0.00 0.00 0.00 0.00 0 0 0 0 0 19.00 19.00 0.00 0.00 0.00 222226 222226 0 0 0 655437 * Total number of members in each category as of December 31, 2002 HEDIS 2003 (Reporting Year 2002) Page 77 Health Plan Stability Group Health Plan, Inc. Years in Business / Total Membership Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Product/Product Line HMO (Total) Years in Business NR Members* NR NR NR NR NR Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total NR * Total number of members in each category as of December 31, 2002 HEDIS 2003 (Reporting Year 2002) Page 78 Health Plan Descriptive Information Group Health Plan, Inc. Board Certification / Residency Completion Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Type of Practitioner Primary Care Practitioners Number of Practitioners in Each Practice Area Geriatricians Other practitioner Specialists HEDIS 2003 (Reporting Year 2002) Board Certification Number Percent Residency / Fellowship Completion Percent Number NR NR NR NR NR NR Page 79 Health Plan Descriptive Information Group Health Plan, Inc. Total Enrollment by Percentage Age/Sex <1 1-4 5-9 10-14 15-17 18-19 Subtotal: 0-19 20-24 25-29 30-34 35-39 40-44 Subtotal: 20-44 45-49 50-54 55-59 60-64 Subtotal: 45-64 65-69 70-74 75-79 80-84 85-89 >=90 Subtotal: >=65 Medicaid Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial Product Line Medicare Other Total M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Age Unknown Total 0.00% 0.00% Note: Row entries should add up to 100%. HEDIS 2003 (Reporting Year 2002) Page 80 Health Plan Descriptive Information Group Health Plan, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Commercial <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 948 4164 7788 12324 8808 6384 Member Months Female 948 4032 7536 11064 8724 5844 Total 1896 8196 15324 23388 17532 12228 40416 27.15% 8604 4800 6336 8880 12876 38148 26.82% 8472 4620 6324 9252 14220 78564 26.99% 41496 27.88% 16368 19296 12732 7464 42888 30.15% 17328 16104 10440 7716 84384 28.99% 55860 37.53% 4044 3192 2172 1188 396 84 51588 36.26% 3504 2724 2112 828 396 72 107448 36.91% 11076 7.44% 0 9636 6.77% 0 20712 7.11% 148848 142260 HEDIS 2003 (Reporting Year 2002) 17076 9420 12660 18132 27096 33696 35400 23172 15180 7548 5916 4284 2016 792 156 0 291108 Page 81 Health Plan Descriptive Information Group Health Plan, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Medicare + Choice <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 0 0 0 0 0 0 Member Months Female 0 0 0 0 0 0 Total 0 0 0 0 0 0 0 0.00% 0 0 12 96 84 0 0.00% 0 12 36 48 72 0 0.00% 192 0.24% 132 240 420 600 168 0.14% 192 216 336 732 360 0.18% 1392 1.72% 15948 21672 20940 14388 4908 1260 1476 1.21% 22236 29700 31824 21996 10140 4668 2868 1.41% 79116 98.04% 0 120564 98.65% 0 199680 98.41% 80700 122208 HEDIS 2003 (Reporting Year 2002) 0 12 48 144 156 324 456 756 1332 38184 51372 52764 36384 15048 5928 0 202908 Page 82 Health Plan Descriptive Information Group Health Plan, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Senior Health Options Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 83 Health Plan Descriptive Information Group Health Plan, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM PMAP Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 84 Health Plan Descriptive Information Group Health Plan, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM GAMC Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 85 Health Plan Descriptive Information Group Health Plan, Inc. Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:39 PM Minnesota Care Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 86
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