Blue Plus (HMO Minnesota) Plan Name 2002 Reporting Year General Info Submission # 1 Last Refreshed: 8 9/23/2003 1:37:33 PM Page Title Disclaimers Effectiveness of Care Measures Plan ID 2 Access / Availability of Care Page Measure Page Childhood Immunization Rate 3 Adults' Access to Preventive/Ambulatory Health Services 62 Adolescent Immunization Rate 6 Children's Access to Primary Care Practitioners 68 Breast Cancer Screening 9 Prenatal and Postpartum Care 71 Cervical Cancer Screening 10 Availability of Language Interpretation Services 74 Chlamydia Screening in Women 11 Controlling High Blood Pressure 12 Beta Blocker Treatment after a Heart Attack 13 Cholesterol Management 14 Comprehensive Diabetes Care 15 Practitioner Turnover 75 Appropriate Medications for People with Asthma 21 Years in Business / Total Membership 77 Follow-up After Hospitalization For Mental Illness 25 Antidepressant Medication Management 26 Measure Use of Services Measures Measure Health Plan Stability Measure Page Health Plan Descriptive Information Measure Page Page Well-Child Visits In The First 15 Months of Life 32 Board Certification / Residency Completion 79 Well-Child Visits In The Third, Fourth, Fifth And Sixth Year of Life 34 Total Enrollment by Percentage 80 Adolescent Well-Care Visits 35 Enrollment by Product Line (Age & Sex) 81 Inpatient Utilization - General Hospital/Acute Care 36 Ambulatory Care 42 Inpatient Utilization - Nonacute Care 45 Mental Health Utilization - Inpatient Discharges and Average Length of Stay 48 Mental Health Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 51 Chemical Dependency Utilization - Inpatient Discharges and Average Length of Stay 54 Chemical Dependency Utilization - Percentage of Members Receiving Inpatient and Ambulatory Services 57 Outpatient Drug Utilization 60 HEDIS 2003 (Reporting Year 2002) DISCLAIMERS -1 ( this page left blank intentionally ) 0. Disclaimer Query located below HEDIS 2003 (Reporting Year 2002) Page 2 Effectiveness of Care Blue Plus (HMO Minnesota) Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HiB Hepatitis B VZV Combo 1 Combo 2 354 50.57% 384 54.86% 594 84.86% 378 54.00% 350 50.00% 513 73.29% 276 39.43% 240 34.29% 211 49.76% 232 54.72% 351 82.78% 231 54.48% 213 50.24% 295 69.58% 164 38.68% 139 32.78% 205 136 82.97% 79.21% 86.72% 227 136 88.32% 85.09% 91.55% 341 37 91.97% 89.22% 94.72% 226 117 83.45% 79.74% 87.17% 209 144 85.89% 82.40% 89.38% 286 72 87.10% 83.74% 90.47% 161 135 72.02% 67.56% 76.48% 136 148 69.10% 64.51% 73.69% 424 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV/OPV HO S 700 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 3 Effectiveness of Care Blue Plus (HMO Minnesota) Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HiB Hepatitis B VZV Combo 1 Combo 2 1030 38.94% 1176 44.46% 1990 75.24% 1159 43.82% 1054 39.85% 1613 60.98% 707 26.73% 597 22.57% 157 36.34% 179 41.44% 327 75.69% 178 41.20% 164 37.96% 268 62.04% 98 22.69% 85 19.68% 151 178 80.05% 76.06% 84.03% 172 193 88.81% 85.64% 91.98% 310 59 89.78% 86.73% 92.83% 170 156 79.32% 75.28% 83.36% 159 185 83.70% 80.01% 87.39% 253 88 82.97% 79.21% 86.72% 95 172 64.96% 60.23% 69.70% 82 170 61.31% 56.48% 66.14% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV/OPV HO S 2645 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 4 Effectiveness of Care Blue Plus (HMO Minnesota) Childhood Immunization Rate Data Last Refreshed: Sep 23, 2003 1:37 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data HiB Hepatitis B VZV Combo 1 Combo 2 385 53.47% 434 60.28% 580 80.56% 406 56.39% 377 52.36% 432 60.00% 266 36.94% 201 27.92% 245 56.71% 268 62.04% 349 80.79% 256 59.26% 236 54.63% 272 62.96% 170 39.35% 135 31.25% 230 108 82.24% 78.42% 86.06% 253 107 87.59% 84.28% 90.90% 330 33 88.32% 85.09% 91.55% 243 89 80.78% 76.85% 84.71% 230 120 85.16% 81.60% 88.72% 261 74 81.51% 77.63% 85.38% 164 121 69.34% 64.76% 73.92% 131 132 63.99% 59.23% 68.75% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) MMR 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval IPV/OPV HO S 720 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS DTaP/DT 411 Page 5 Effectiveness of Care Blue Plus (HMO Minnesota) Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Combo 1 Combo 2 406 43.84% 197 21.27% 21 2.27% 154 16.63% 2 0.22% 189 43.85% 87 20.19% 8 1.86% 75 17.40% 1 0.23% 182 138 77.86% 73.72% 81.99% 80 168 60.34% 55.49% 65.19% 8 87 23.11% 18.92% 27.31% 70 162 56.45% 51.53% 61.36% 1 68 16.79% 13.05% 20.52% 431 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) VZV 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B HO S 926 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Page 6 Effectiveness of Care Blue Plus (HMO Minnesota) Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Combo 1 Combo 2 257 43.27% 108 18.18% 31 5.22% 74 12.46% 8 1.35% 191 44.21% 79 18.29% 24 5.56% 52 12.04% 4 0.93% 179 130 75.18% 70.88% 79.48% 73 146 53.28% 48.34% 58.23% 23 66 21.65% 17.55% 25.76% 48 151 48.42% 43.47% 53.37% 3 67 17.03% 13.28% 20.79% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) VZV 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B HO S 594 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Page 7 Effectiveness of Care Blue Plus (HMO Minnesota) Adolescent Immunization Status Data Last Refreshed: Sep 23, 2003 1:37 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Combo 1 Combo 2 666 47.30% 413 29.33% 54 3.84% 271 19.25% 11 0.78% 189 43.75% 111 25.69% 15 3.47% 81 18.75% 3 0.69% 181 119 72.99% 68.58% 77.41% 109 116 54.74% 49.81% 59.68% 15 55 17.03% 13.28% 20.79% 81 122 49.39% 44.44% 54.35% 3 42 10.95% 7.81% 14.09% 432 0 Number of Records Excluded because of Contraindications by Admin Data 0 Number of Records Excluded because of Contraindications by Medical Record Review 0 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) VZV 411 5.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Hepatitis B HO S 1408 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS MMR 411 Page 8 Effectiveness of Care Blue Plus (HMO Minnesota) Breast Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial HO S 4136 3093 74.78% 321 5.00% 338 245 72.49% 0 Records Excluded because of contraindications through Admin data 0 Records Excluded because of contraindications through Medical Record Review 0 Number of employee/dependent medical records excluded 0 Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Medicare + Choice 0 322 235 18 78.57% 73.93% 83.21% NR NR NR NR NR Page 9 Effectiveness of Care Blue Plus (HMO Minnesota) Cervical Cancer Screening Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial HO S 10595 PMAP HO S 3950 MNCare HO S 15989 GAMC HO S 129 7585 2807 11326 71 Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin Rate on FSS Records Excluded because of Valid Data Errors 71.59% 342 5.00% 377 292 90.72% 0 71.06% 296 10.00% 326 240 90.80% 0 70.84% 313 10.00% 345 240 90.72% 0 55.04% 127 0.00% 127 71 95.28% 0 Records Excluded because of contraindications through Admin data 12 3 5 6 Records Excluded because of contraindications through Medical Record Review 0 0 0 0 Number of employee/dependent medical records excluded 0 0 0 0 12 342 276 9 83.33% 79.24% 87.43% 3 296 222 29 84.80% 80.54% 89.06% 5 313 220 23 77.64% 72.86% 82.41% 6 121 71 1 59.50% 50.34% 68.66% Numerator Events by Admin Data on Eligible Population (before exclusions) Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 10 Effectiveness of Care Blue Plus (HMO Minnesota) Chlamydia Screening in Women Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate General Measure Ages 16-20 Ages 21-26 Data PMAP Total A Records Excluded because of contraindications through Admin data Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval General Measure Ages 16-20 Ages 21-26 Data A 861 20.21% 1361 18.66% 2222 19.26% 748 31.02% 1188 26.26% 1936 28.10% 0 0 0 0 0 0 861 174 20.21% 17.47% 22.95% 1361 254 18.66% 16.56% 20.77% 2222 428 19.26% 17.60% 20.92% 748 232 31.02% 27.63% 34.40% 1188 312 26.26% 23.72% 28.81% 1936 544 28.10% 26.07% 30.13% GAMC Data Elements Data Collection Methodology Eligible Member Population Current Year's Admin Rate Records Excluded because of contraindications through Admin data Denominator Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Total MNCare General Measure Ages 16-20 Ages 21-26 Data Total A General Measure Ages 16-20 Ages 21-26 Data Total A 1 0.00% 42 28.57% 43 27.91% 1629 22.65% 1843 20.56% 3472 21.54% 0 0 0 0 0 0 1 0 NA NA NA 42 12 28.57% 13.72% 43.42% 43 12 27.91% 13.34% 42.48% 1629 369 22.65% 20.59% 24.72% 1843 379 20.56% 18.69% 22.44% 3472 748 21.54% 20.16% 22.93% Page 11 Effectiveness of Care Blue Plus (HMO Minnesota) Controlling High Blood Pressure Data Last Refreshed: Sep 23, 2003 1:37 PM Data Elements Data Collection Methodology (Hybrid) Sampling Method Used Eligible Member Population Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Records Excluded because of Valid Data Errors Records Excluded - False positive diagnosis Commercial HO S 2124 411 20.00% 494 0 9 PMAP HO S 1100 409 20.00% 491 1 7 Records Excluded because of ESRD identified by Admin Data 0 0 Records Excluded because of ESRD identified by Medical Record 0 1 Number of employee/dependent medical records excluded 0 0 9 411 261 63.50% 58.73% 68.28% 9 409 207 50.61% 45.64% 55.58% Records Added from Auxiliary List Denominator Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Medicare + Choice MSHO NR NR NR NR NR NR Page 12 Effectiveness of Care Blue Plus (HMO Minnesota) Beta Blocker Treatment after Heart Attack Data Elements Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate NR Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR Records Excluded because of Valid Data Errors Records Excluded Contraindications/Admin Data Records Excluded Contraindications/Medical Record Review Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate NR Lower 95% Confidence Interval Upper 95% Confidence Interval NR HEDIS 2003 (Reporting Year 2002) NR Page 13 Effectiveness of Care Blue Plus (HMO Minnesota) Cholesterol Management After Acute Cardiovascular Events Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Data Elements General Measure Data LDL-C LDL-C Level of screening 60- <130 mg/dL 60365 Days 365 Days Data Collection Methodology Sampling Method Used Eligible Member Population Numerator Events by Admin Data on Eligible Population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS NR NR NR NR NR NR NR NR NR NR Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 14 Effectiveness of Care Blue Plus (HMO Minnesota) Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 1296 82.81% 0 0.00% 751 47.99% 1276 81.53% 0 0.00% 804 51.37% 387 85.43% 0 0.00% 209 46.14% 372 82.12% 0 0.00% 247 54.53% 351 21 90.51% 87.56% 93.47% 0 99 24.09% 19.83% 28.34% 190 42 56.45% 51.53% 61.36% 344 11 86.37% 82.94% 89.81% 0 217 52.80% 47.85% 57.75% 224 58 68.61% 64.00% 73.22% 453 3 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 3 HEDIS 2003 (Reporting Year 2002) Eye Exam 411 10.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 1565 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 411 Page 15 Effectiveness of Care Blue Plus (HMO Minnesota) Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 16 Effectiveness of Care Blue Plus (HMO Minnesota) Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:37 PM MSHO Data Elements General Measure Data HbA1c Testing Poor HbA1c Control Eye Exam LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Data Collection Methodology Sampling Method Used Eligible Member Population Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 17 Effectiveness of Care Blue Plus (HMO Minnesota) Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 534 66.09% 0 0.00% 368 45.54% 394 48.76% 0 0.00% 274 33.91% 309 68.21% 0 0.00% 207 45.70% 222 49.01% 0 0.00% 158 34.88% 287 59 84.18% 80.54% 87.83% 0 126 30.66% 26.08% 35.24% 190 33 54.26% 49.32% 59.20% 205 67 66.18% 61.48% 70.88% 0 169 41.12% 36.24% 46.00% 144 84 55.47% 50.55% 60.40% 453 6 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 6 HEDIS 2003 (Reporting Year 2002) Eye Exam 411 10.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 808 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 411 Page 18 Effectiveness of Care Blue Plus (HMO Minnesota) Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:37 PM GAMC Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 100 84.03% 0 0.00% 59 49.58% 85 71.43% 0 0.00% 61 51.26% 100 84.03% 0 0.00% 59 49.58% 85 71.43% 0 0.00% 61 51.26% 100 3 87.29% 80.85% 93.72% 0 40 33.90% 24.93% 42.86% 58 5 53.39% 43.97% 62.81% 85 7 77.97% 70.06% 85.87% 0 54 45.76% 36.35% 55.18% 61 19 67.80% 58.94% 76.65% 119 1 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 0 HEDIS 2003 (Reporting Year 2002) Eye Exam 119 0.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 119 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 118 Page 19 Effectiveness of Care Blue Plus (HMO Minnesota) Comprehensive Diabetes Care Data Last Refreshed: Sep 23, 2003 1:37 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data LDL-C Screening LDL-C Level Monitoring for Diabetic Nephropathy 1256 86.62% 0 0.00% 840 57.93% 1208 83.31% 0 0.00% 726 50.07% 390 86.09% 0 0.00% 286 63.13% 382 84.33% 0 0.00% 238 52.54% 353 12 88.81% 85.64% 91.98% 0 107 26.03% 21.67% 30.40% 261 19 68.13% 63.50% 72.75% 346 7 85.89% 82.40% 89.38% 0 207 50.36% 45.41% 55.32% 211 39 60.83% 55.99% 65.67% 453 2 Number of employee/dependent records excluded 0 Additional Records Added from the Auxiliary List 2 HEDIS 2003 (Reporting Year 2002) Eye Exam 411 10.00% Number of Records Excluded Because of Valid Data Errors Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval Poor HbA1c Control HO S 1450 Numerator events by admin data in eligible population Current Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final Sample Size (FSS) Numerator events by admin data in FSS Admin rate on FSS HbA1c Testing 411 Page 20 Effectiveness of Care Blue Plus (HMO Minnesota) Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 74 58 78.38% 68.32% 88.43% 141 96 68.09% 60.04% 76.13% 565 446 78.94% 75.49% 82.39% 780 600 76.92% 73.90% 79.94% A Page 21 Effectiveness of Care Blue Plus (HMO Minnesota) Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 64 40 62.50% 49.86% 75.14% 105 66 62.86% 53.14% 72.58% 110 72 65.45% 56.11% 74.80% 279 178 63.80% 57.98% 69.62% A Page 22 Effectiveness of Care Blue Plus (HMO Minnesota) Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:37 PM GAMC Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 0 0 NA NA NA 0 0 NA NA NA 22 17 NA NA NA 22 17 NA NA NA A Page 23 Effectiveness of Care Blue Plus (HMO Minnesota) Appropriate Medications for People with Asthma Data Last Refreshed: Sep 23, 2003 1:37 PM MNCare Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 5-9 Ages 10-17 Ages 18-56 Total 101 79 78.22% 69.67% 86.76% 275 196 71.27% 65.74% 76.80% 586 432 73.72% 70.07% 77.37% 962 707 73.49% 70.65% 76.33% A Page 24 Effectiveness of Care Blue Plus (HMO Minnesota) Follow-Up After Hospitalization for Mental Illness Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Medicare + Choice General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data MSHO General W/in 7 Days of W/in 30 Days of Measure Discharge Discharge Data W/in 7 Days of W/in 30 Days of Discharge Discharge A 152 59 38.82% 30.74% 46.89% 108 71.05% 63.51% 78.59% NR NR NR NR NR NR NR NR NR NR NR NR Page 25 Effectiveness of Care Blue Plus (HMO Minnesota) Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 70 14.99% 11.64% 18.33% 289 61.88% 57.37% 66.40% 218 46.68% 42.05% 51.31% A 467 Page 26 Effectiveness of Care Blue Plus (HMO Minnesota) Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 27 Effectiveness of Care Blue Plus (HMO Minnesota) Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:37 PM MSHO Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment NR NR NR NR NR NR NR NR NR Page 28 Effectiveness of Care Blue Plus (HMO Minnesota) Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 27 10.23% 6.38% 14.07% 147 55.68% 49.50% 61.86% 102 38.64% 32.57% 44.70% A 264 Page 29 Effectiveness of Care Blue Plus (HMO Minnesota) Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:37 PM GAMC Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 3 9.68% 0.00% 21.70% 17 54.84% 35.71% 73.97% 16 51.61% 32.41% 70.82% A 31 Page 30 Effectiveness of Care Blue Plus (HMO Minnesota) Antidepressant Medication Management Data Last Refreshed: Sep 23, 2003 1:37 PM MNCare Data Elements Data Collection Methodology Eligible Member Population Numerator Events by Admin Data Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) General Measure Data Optimal Practitioner Contacts for Medication Management Effective Acute Phase Treatment Effective Continuation Phase Treatment 78 13.38% 10.53% 16.23% 380 65.18% 61.23% 69.13% 260 44.60% 40.48% 48.72% A 583 Page 31 Use of Services Blue Plus (HMO Minnesota) Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits 3.75% 3.67% 5.73% 9.27% 16.07% 24.85% 36.67% NR NR NR NR NR NR NR 91 89 139 225 390 603 890 3.75% 2.97% 4.53% 3.67% 2.90% 4.44% 5.73% 4.78% 6.67% 9.27% 8.10% 10.45% 16.07% 14.59% 17.55% 24.85% 23.11% 26.59% 36.67% 34.73% 38.61% A 2427 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent medical records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) 2427 Page 32 Use of Services Blue Plus (HMO Minnesota) Well Child Visits in the First 15 Months of Life Data Last Refreshed: Sep 23, 2003 1:37 PM MinnesotaCare Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population General Measure Data Zero Visits 1 visit 2 visits 3 visits 4 visits 5 visits 6 or more visits 2.51% 3.40% 2.96% 5.03% 12.57% 26.18% 47.34% NR NR NR NR NR NR NR 17 23 20 34 85 177 320 2.51% 1.26% 3.77% 3.40% 1.96% 4.84% 2.96% 1.61% 4.31% 5.03% 3.31% 6.75% 12.57% 10.00% 15.15% 26.18% 22.80% 29.57% 47.34% 43.50% 51.18% A 676 Numerator events by admin data in eligible population Currect Year's Administrative Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Number of Records Excluded Because of Valid Data Errors Number of employee/dependent medical records excluded Additional Records Added from the Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) 676 Page 33 Use of Services Blue Plus (HMO Minnesota) Well Child Visits in the 3rd, 4th, 5th and 6th Years of Life Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP A MNCare A 3676 3957 48.26% 48.12% NR NR 3676 1774 3957 1904 48.26% 46.63% 49.89% 48.12% 46.55% 49.69% Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 34 Use of Services Blue Plus (HMO Minnesota) Adolescent Well-Care Visits Data Elements Data Collection Methodology Sampling Method Used Eligible Member Population Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP A MNCare A 4907 13469 26.94% 25.65% NR NR 4907 1322 13469 3455 26.94% 25.69% 28.19% 25.65% 24.91% 26.39% Numerator events by admin data in eligible population Current Year's Admin Rate Minimum Required Sample Size Oversampling Rate Final sample size (FSS) Numerator events by admin data in FSS Administrative rate on FSS Records Excluded because of Valid Data Errors Number of employee/dependent medical records excluded Records Added from Auxiliary List Denominator Numerator Events by Admin Data Numerator Events by Medical Record Reported Rate Lower 95% Confidence Interval Upper 95% Confidence Interval HEDIS 2003 (Reporting Year 2002) Page 35 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 10492 106798 137537 347947 234369 5308 371 99 0 842921 Discharges Discharges / 1,000 Member Months 113 186 248 1995 1699 93 16 4 0 4354 10.77 1.74 1.80 5.73 7.25 17.52 43.13 40.40 95 123 104 448 889 54 11 3 0 1727 9.05 1.15 0.76 1.29 3.79 10.17 29.65 30.30 18 63 104 565 809 39 5 1 0 1604 1.72 0.59 0.76 1.62 3.45 7.35 13.48 10.10 0 0 40 982 1 0 0 1023 0.00 0.00 0.29 2.82 0.00 0.00 HEDIS 2003 (Reporting Year 2002) 5.17 2.05 1.90 1.21 Days Days / 1,000 Member Months 704 700 682 5720 6378 385 64 25 0 14658 67.10 6.55 4.96 16.44 27.21 72.53 172.51 252.53 512 265 235 1246 2622 184 41 16 0 5121 48.80 2.48 1.71 3.58 11.19 34.66 110.51 161.62 192 435 342 1871 3751 201 23 9 0 6824 18.30 4.07 2.49 5.38 16.00 37.87 61.99 90.91 0 0 105 2603 5 0 0 2713 0.00 0.00 0.76 7.48 0.02 0.00 17.39 6.08 8.10 3.22 Average Length of Stay 6.23 3.76 2.75 2.87 3.75 4.14 4.00 6.25 NA 3.37 5.39 2.15 2.26 2.78 2.95 3.41 3.73 5.33 NA 2.97 10.67 6.90 3.29 3.31 4.64 5.15 4.60 9.00 NA 4.25 NA NA 2.63 2.65 5.00 NA NA 2.65 Page 36 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 37 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Discharges Discharges / 1,000 Member Months Days NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Days / 1,000 Member Months NR NR NR NR NR NR NR NR NR NR NR Average Length of Stay NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 38 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 45104 178837 109806 113340 8075 29794 40269 45084 0 570309 Discharges 702 541 783 3400 123 1001 1566 1556 0 9672 Discharges / 1,000 Member Months 15.56 3.03 7.13 30.00 15.23 33.60 38.89 34.51 16.96 583 450 107 382 83 708 1183 1241 0 4737 12.93 2.52 0.97 3.37 10.28 23.76 29.38 27.53 119 91 75 302 40 293 383 315 0 1618 2.64 0.51 0.68 2.66 4.95 9.83 9.51 6.99 0 0 601 2716 0 0 0 3317 HEDIS 2003 (Reporting Year 2002) 8.31 2.84 0.00 0.00 5.47 23.96 0.00 0.00 5.82 Days Days / 1,000 Member Months 4236 1309 2105 8624 439 5112 7137 7268 0 36230 93.92 7.32 19.17 76.09 54.37 171.58 177.23 161.21 2756 996 245 1010 262 3062 4716 5189 0 18236 61.10 5.57 2.23 8.91 32.45 102.77 117.11 115.10 1480 313 292 934 177 2050 2421 2079 0 9746 32.81 1.75 2.66 8.24 21.92 68.81 60.12 46.11 0 0 1568 6680 0 0 0 8248 63.53 31.98 17.09 0.00 0.00 14.28 58.94 0.00 0.00 14.46 Average Length of Stay 6.03 2.42 2.69 2.54 3.57 5.11 4.56 4.67 NA 3.75 4.73 2.21 2.29 2.64 3.16 4.32 3.99 4.18 NA 3.85 12.44 3.44 3.89 3.09 4.43 7.00 6.32 6.60 NA 6.02 NA NA 2.61 2.46 NA NA NA 2.49 Page 39 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:37 PM GAMC Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 1 700 583 23636 14446 135 3 0 0 39504 Discharges Discharges / 1,000 Member Months 0 4 3 336 359 7 0 0 0 709 0.00 5.71 5.15 14.22 24.85 51.85 0.00 NA 0 2 1 197 245 3 0 0 0 448 0.00 2.86 1.72 8.33 16.96 22.22 0.00 NA 0 2 1 130 114 4 0 0 0 251 0.00 2.86 1.72 5.50 7.89 29.63 0.00 NA 0 0 1 9 0 0 0 10 0.00 0.00 1.72 0.38 0.00 0.00 HEDIS 2003 (Reporting Year 2002) 17.95 11.34 6.35 0.25 Days Days / 1,000 Member Months 0 6 17 1287 1469 34 0 0 0 2813 0.00 8.57 29.16 54.45 101.69 251.85 0.00 NA 0 4 8 639 938 9 0 0 0 1598 0.00 5.71 13.72 27.04 64.93 66.67 0.00 NA 71.21 40.45 0 2 7 617 531 25 0 0 0 1182 0.00 2.86 12.01 26.10 36.76 185.19 0.00 NA 0 0 2 31 0 0 0 33 0.00 0.00 3.43 1.31 0.00 0.00 29.92 0.84 Average Length of Stay NA 1.50 5.67 3.83 4.09 4.86 NA NA NA 3.97 NA 2.00 8.00 3.24 3.83 3.00 NA NA NA 3.57 NA 1.00 7.00 4.75 4.66 6.25 NA NA NA 4.71 NA NA 2.00 3.44 NA NA NA 3.30 Page 40 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - General Hospital/Acute Care Data Last Refreshed: Sep 23, 2003 1:37 PM MinnesotaCare Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Age Total Inpatient <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Medicine <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Surgery <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Maternity <1 1-9 10-19 20-44 45-64 65+ Unknown Total Member Months 11385 149247 216727 296943 154958 1167 204 45 0 830676 Discharges Discharges / 1,000 Member Months 159 247 499 2210 1598 25 2 1 0 4741 13.97 1.65 2.30 7.44 10.31 21.42 9.80 22.22 133 190 187 617 966 14 2 1 0 2110 11.68 1.27 0.86 2.08 6.23 12.00 9.80 22.22 26 57 161 681 629 11 0 0 0 1565 2.28 0.38 0.74 2.29 4.06 9.43 0.00 0.00 0 0 151 912 3 0 0 1066 HEDIS 2003 (Reporting Year 2002) 5.71 2.54 1.88 0.00 0.00 0.70 3.07 0.02 0.00 1.28 Days Days / 1,000 Member Months 1055 640 1426 6081 6120 120 16 3 0 15461 92.67 4.29 6.58 20.48 39.49 102.83 78.43 66.67 734 355 429 1626 3000 46 16 3 0 6209 64.47 2.38 1.98 5.48 19.36 39.42 78.43 66.67 321 285 600 2231 3113 74 0 0 0 6624 28.19 1.91 2.77 7.51 20.09 63.41 0.00 0.00 0 0 397 2224 7 0 0 2628 0.00 0.00 1.83 7.49 0.05 0.00 18.61 7.47 7.97 3.16 Average Length of Stay 6.64 2.59 2.86 2.75 3.83 4.80 8.00 3.00 NA 3.26 5.52 1.87 2.29 2.64 3.11 3.29 8.00 3.00 NA 2.94 12.35 5.00 3.73 3.28 4.95 6.73 NA NA NA 4.23 NA NA 2.63 2.44 2.33 NA NA 2.47 Page 41 Use of Services Blue Plus (HMO Minnesota) Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months 10492 106798 137537 347947 234369 5308 371 99 0 842921 Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits 9477 30316 27551 80232 72363 2264 200 16 0 222419 HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months 903.26 283.86 200.32 230.59 308.76 426.53 539.08 161.62 263.87 Emergency Room Visits Visits 415 1918 1745 4446 2472 63 16 2 0 11077 Visits/ 1,000 Member Months 39.55 17.96 12.69 12.78 10.55 11.87 43.13 20.20 13.14 Ambulatory Surgery/Procedures Procedures 61 490 391 2307 3058 112 7 0 0 6426 Procedures/ 1,000 Member Months 5.81 4.59 2.84 6.63 13.05 21.10 18.87 0.00 7.62 Observation Room Stays Resulting in Discharge Stays 12 56 65 396 205 5 1 0 0 740 Stays/ 1,000 Member Months 1.14 0.52 0.47 1.14 0.87 0.94 2.70 0.00 0.88 Page 42 Use of Services Blue Plus (HMO Minnesota) Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits NR HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Emergency Room Visits Visits NR Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Ambulatory Surgery/Procedures Procedures NR Procedures/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Observation Room Stays Resulting in Discharge Stays NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Page 43 Use of Services Blue Plus (HMO Minnesota) Ambulatory Care Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Member Months NR Outpatient Visits (Excludes MH/CD) Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Visits NR HEDIS 2003 (Reporting Year 2002) Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Emergency Room Visits Visits NR Visits/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Ambulatory Surgery/Procedures Procedures NR Procedures/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Observation Room Stays Resulting in Discharge Stays NR Stays/ 1,000 Member Months NR NR NR NR NR NR NR NR NR Page 44 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Member Months Age <1 10492 1-9 106798 10-19 137537 20-44 347947 45-64 234369 65-74 5308 75-84 371 85+ 99 Unknown 0 842921 Total Days Days / 1,000 Member Months Average Length of Stay 0.00 0 0.00 NA 2 0.02 29 0.27 14.50 10-19 1 0.01 45 0.33 45.00 20-44 14 0.04 191 0.55 13.64 45-64 68 0.29 865 3.69 12.72 65-74 14 2.64 130 24.49 9.29 75-84 0 0.00 0 0.00 NA 85+ 0 0.00 0 0.00 NA Unknown 0 99 0.12 0 1260 1.49 NA 12.73 Discharges Discharges / 1,000 Member Months <1 0 1-9 Age Total HEDIS 2003 (Reporting Year 2002) Page 45 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Member Months Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total HEDIS 2003 (Reporting Year 2002) NR NR NR Page 46 Use of Services Blue Plus (HMO Minnesota) Inpatient Utilization - Nonacute Care Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Member Months Age <1 1-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown NR Total Age Discharges Discharges / 1,000 Member Months Days Days / 1,000 Member Months Average Length of Stay <1 NR NR NR 1-9 NR NR NR 10-19 NR NR NR 20-44 NR NR NR 45-64 NR NR NR 65-74 NR NR NR 75-84 NR NR NR 85+ NR NR NR NR NR NR Unknown Total HEDIS 2003 (Reporting Year 2002) NR NR NR Page 47 Use of Services Blue Plus (HMO Minnesota) Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 80358 36776 306206 3204 0 426544 76870 35883 301050 2574 0 416377 157228 72659 607256 5778 0 842921 Discharges Discharges / 1,000 Member Months Days* Average Length of Stay M 4 0.05 30 7.50 F 3 0.04 10 3.33 Total 7 0.04 40 5.71 13-17 M 37 1.01 520 14.05 F 45 1.25 553 12.29 Total 82 1.13 1073 13.09 18-64 M 70 0.23 385 5.50 F 73 0.24 577 7.90 Total 143 0.24 962 6.73 65+ M 0 0.00 0 NA F 0 0.00 0 NA Total 0 0.00 0 NA M Unknown 0 0 NA F 0 0 NA Total 0 0 NA M Total 111 0.26 935 8.42 F 121 0.29 1140 9.42 TOTAL 232 0.28 2075 8.94 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 48 Use of Services Blue Plus (HMO Minnesota) Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days* Average Length of Stay M NR NR F NR NR Total NR NR NR NR M 13-17 NR NR F NR NR Total NR NR NR NR M 18-64 NR NR F NR NR Total NR NR NR NR M 65+ NR NR F NR NR Total NR NR NR NR M Unknown NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 49 Use of Services Blue Plus (HMO Minnesota) Mental Health Utilization Inpatient Discharges and Average Length of Stay, by Age and Sex Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days* Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 50 Use of Services Blue Plus (HMO Minnesota) Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Member Months (Inpatient) Total 157228 72659 607256 5778 0 842921 Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Total 157228 72659 607256 5778 0 842921 Member Months (Day/Night) Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Total 157228 72659 607256 5778 0 842921 Member Months (Ambulatory) Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Total 157228 72659 607256 5778 0 842921 Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number 389 204 593 328 333 661 1280 2322 3602 5 3 8 0 0 0 2002 2862 4864 Number 4 4 8 17 32 49 62 56 118 0 0 0 0 0 0 83 92 175 Number 7 6 13 4 9 13 13 26 39 0 0 0 0 0 0 24 41 65 Number 389 203 592 325 329 654 1265 2316 3581 5 3 8 0 0 0 1984 2851 4835 Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Percent 5.81% 3.18% 4.53% 10.70% 11.14% 10.92% 5.02% 9.26% 7.12% 1.87% 1.40% 1.66% NA NA NA 5.63% 8.25% 6.92% Percent 0.06% 0.06% 0.06% 0.55% 1.07% 0.81% 0.24% 0.22% 0.23% 0.00% 0.00% 0.00% NA NA NA 0.23% 0.27% 0.25% Percent 0.10% 0.09% 0.10% 0.13% 0.30% 0.21% 0.05% 0.10% 0.08% 0.00% 0.00% 0.00% NA NA NA 0.07% 0.12% 0.09% Percent 5.81% 3.17% 4.52% 10.60% 11.00% 10.80% 4.96% 9.23% 7.08% 1.87% 1.40% 1.66% NA NA NA 5.58% 8.22% 6.88% Page 51 Use of Services Blue Plus (HMO Minnesota) Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Any Mental Health Services Inpatient Mental Health Services Number Number Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Day/Night Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Ambulatory Mental Health Services Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 52 Use of Services Blue Plus (HMO Minnesota) Mental Health Utilization -Percent of Members Receiving Inpatient, Day/Night and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Any Mental Health Services Inpatient Mental Health Services Day/Night Mental Health Services Ambulatory Mental Health Services Number Number Number Number Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 53 Use of Services Blue Plus (HMO Minnesota) Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Member Months Age 0-12 13-17 18-64 65+ Unknown Total Age 0-12 Male Female Total 80358 36776 306206 3204 0 426544 76870 35883 301050 2574 0 416377 157228 72659 607256 5778 0 842921 Discharges Discharges / 1,000 Member Months Days Average Length of Stay M 0 0.00 0 NA F 0 0.00 0 NA Total 0 0.00 0 NA M 13-17 24 0.65 248 10.33 F 14 0.39 112 8.00 Total 38 0.52 360 9.47 M 18-64 86 0.28 816 9.49 F 42 0.14 478 11.38 Total 128 0.21 1294 10.11 M 65+ 0 0.00 0 NA F 0 0.00 0 NA Total 0 0.00 0 NA M Unknown 0 0 NA F 0 0 NA Total 0 0 NA Total M 110 0.26 1064 9.67 F 56 0.13 590 10.54 TOTAL 166 0.20 1654 9.96 * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 54 Use of Services Blue Plus (HMO Minnesota) Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 55 Use of Services Blue Plus (HMO Minnesota) Chemical Dependency Utilization Inpatient Discharges and Average Length of Stay Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Member Months Age 0-12 13-17 18-64 65+ Unknown Total Male NR Female Total NR NR NR NR NR NR NR Discharges Age 0-12 Discharges / 1,000 Member Months Days Average Length of Stay M NR NR F NR NR Total NR NR NR NR 13-17 M NR NR F NR NR Total NR NR NR NR 18-64 M NR NR F NR NR Total NR NR NR NR 65+ M NR NR F NR NR Total NR NR NR NR Unknown M NR F NR Total NR NR NR Total M NR NR NR NR F NR NR NR NR TOTAL NR NR NR NR * This table should reflect inpatient days only. Days associated with day/night or partial hospitalization should not be included in this table HEDIS 2003 (Reporting Year 2002) Page 56 Use of Services Blue Plus (HMO Minnesota) Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Member Months (Inpatient) Total 157228 72659 607256 5778 0 842921 Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number 0 0 0 58 31 89 313 110 423 0 0 0 0 0 0 371 141 512 Percent 0.00% 0.00% 0.00% 1.89% 1.04% 1.47% 1.23% 0.44% 0.84% 0.00% 0.00% 0.00% NA NA NA 1.04% 0.41% 0.73% Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Total 157228 72659 607256 5778 0 842921 Member Months (Day/Night) Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Total 157228 72659 607256 5778 0 842921 Member Months (Ambulatory) Male 80358 36776 306206 3204 0 426544 Female 76870 35883 301050 2574 0 416377 Total 157228 72659 607256 5778 0 842921 Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number 0 0 0 18 13 31 81 30 111 0 0 0 0 0 0 99 43 142 Number 0 0 0 1 0 1 3 0 3 0 0 0 0 0 0 4 0 4 Number 0 0 0 54 26 80 276 97 373 0 0 0 0 0 0 330 123 453 Percent 0.00% 0.00% 0.00% 0.59% 0.43% 0.51% 0.32% 0.12% 0.22% 0.00% 0.00% 0.00% NA NA NA 0.28% 0.12% 0.20% Percent 0.00% 0.00% 0.00% 0.03% 0.00% 0.02% 0.01% 0.00% 0.01% 0.00% 0.00% 0.00% NA NA NA 0.01% 0.00% 0.01% Percent 0.00% 0.00% 0.00% 1.76% 0.87% 1.32% 1.08% 0.39% 0.74% 0.00% 0.00% 0.00% NA NA NA 0.93% 0.35% 0.64% Page 57 Use of Services Blue Plus (HMO Minnesota) Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 58 Use of Services Blue Plus (HMO Minnesota) Chemical Dependency Utilization -Percent of members Receiving inpatient, Day/Night Care, and Ambulatory Services Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Member Months (Any) Age 0-12 13-17 18-64 65+ Unknown Total Male Female NR NR Member Months (Inpatient) Total NR NR NR NR NR NR Any Chemical Dependency Services Age 0-12 13-17 18-64 65+ Unknown Total Sex M F Total M F Total M F Total M F Total M F Total M F Total HEDIS 2003 (Reporting Year 2002) Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Male Female NR NR Member Months (Day/Night) Total NR NR NR NR NR NR Male Female NR NR Member Months (Ambulatory) Total NR NR NR NR NR NR Male Female NR NR Total NR NR NR NR NR NR Inpatient Chemical Dependency Services Day/Night Chemical Dependency Services Ambulatory Chemical Dependency Services Number Number Number NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Percent NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR Page 59 Use of Services Blue Plus (HMO Minnesota) Outpatient Drug Utilization Medicare + Choice Age 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total Data Last Refreshed: Sep 23, 2003 1:37 PM Member Months NR Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total HEDIS 2003 (Reporting Year 2002) NR Avg. Cost of Prescriptions / Per Member Per Month NR NR NR NR NR NR NR NR Total Number of Prescriptions NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR Page 60 Use of Services Blue Plus (HMO Minnesota) Outpatient Drug Utilization Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Age Member Months 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total NR Specification Documentation: Prescription is defined as (Enter "A" or "B"): Age Total Cost of Prescriptions 0-9 10-19 20-44 45-64 65-74 75-84 85+ Unknown Total HEDIS 2003 (Reporting Year 2002) NR Avg. Cost of Prescriptions / Per Member Per Month NR NR NR NR NR NR NR NR Total Number of Prescriptions NR Avg. Num. Of Prescriptions / Per Member Per Year NR NR NR NR NR NR NR NR Page 61 Access/Availability of Care Blue Plus (HMO Minnesota) Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 11054 11012 340 10254 10483 323 92.76% 92.28% 93.25% 95.20% 94.79% 95.60% 95.00% 92.54% 97.46% A Page 62 Access/Availability of Care Blue Plus (HMO Minnesota) Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 63 Access/Availability of Care Blue Plus (HMO Minnesota) Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Data Elements General Measure Data Ages 20-44 Ages 45-64 Ages 65+ NR NR NR NR NR NR NR NR NR Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) Page 64 Access/Availability of Care Blue Plus (HMO Minnesota) Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 4640 399 7722 3989 335 5960 85.97% 84.96% 86.98% 83.96% 80.23% 87.69% 77.18% 76.24% 78.12% A Page 65 Access/Availability of Care Blue Plus (HMO Minnesota) Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:37 PM GAMC Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 526 579 8 442 497 8 84.03% 80.80% 87.26% 85.84% 82.91% 88.76% NA NA NA A Page 66 Access/Availability of Care Blue Plus (HMO Minnesota) Adult's Access to Preventive/Ambulatory Health Services Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Care Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data Ages 20-44 Ages 45-64 Ages 65+ 17249 10635 115 14060 9111 100 81.51% 80.93% 82.09% 85.67% 85.00% 86.34% 86.96% 80.37% 93.55% A Page 67 Access/Availability of Care Blue Plus (HMO Minnesota) Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 816 3978 3481 794 3475 3042 97.30% 96.13% 98.48% 87.36% 86.31% 88.40% 87.39% 86.27% 88.51% A Page 68 Access/Availability of Care Blue Plus (HMO Minnesota) Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 3631 5071 2204 3490 4388 1881 96.12% 95.47% 96.76% 86.53% 85.58% 87.48% 85.34% 83.85% 86.84% A Page 69 Access/Availability of Care Blue Plus (HMO Minnesota) Children's Access to Primary Care Practitioners Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Care Data Elements Data collection methodology (Administrative only) Eligible member population (i.e. members who meet all denominator criteria) Numerator events by administrative data Reported rate Lower 95% confidence interval Upper 95% confidence interval HEDIS 2003 (Reporting Year 2002) General Measure Data 12-24 months 25 months - 6 yrs. 7-11 yrs. 941 4656 4968 906 3974 4442 96.28% 95.02% 97.54% 85.35% 84.33% 86.38% 89.41% 88.55% 90.28% A Page 70 Access/Availability of Care Blue Plus (HMO Minnesota) Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial General Measure Data Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) 296 490 38.54% 63.80% 171 282 39.58% 65.28% 162 223 272 52 93.67% 91.20% 96.15% 78.83% 74.76% 82.90% S 768 Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 5% 432 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 0 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) Postpartum Care HO Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval Timeliness of Prenatal Care 0 411 Page 71 Access/Availability of Care Blue Plus (HMO Minnesota) Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP General Measure Data Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) 484 1302 20.53% 55.22% 96 231 22.22% 53.47% 90 279 221 51 89.78% 86.73% 92.83% 66.18% 61.48% 70.88% S 2358 Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 5% 432 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 4 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) Postpartum Care HO Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval Timeliness of Prenatal Care 4 411 Page 72 Access/Availability of Care Blue Plus (HMO Minnesota) Prenatal and Postpartum Care Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Care General Measure Data Data collection methodology (Administrative or Hybrid) Sampling method used (see User's Guide for entry descriptions) Eligible member population (i.e. members who meet all denominator criteria) 187 496 22.45% 59.54% 96 262 22.22% 60.65% 90 278 250 48 89.54% 86.46% 92.62% 72.51% 68.07% 76.94% S 833 Minimum required sample size (MRSS) or other sample size 411 Oversampling rate Final sample size (FSS) 5% 432 Number of numerator events by administrative data in FSS Administrative rate on FSS Number of original sample records excluded because of valid data errors 4 Number of employee/dependent medical records excluded 0 HEDIS 2003 (Reporting Year 2002) Postpartum Care HO Number of numerator events by administrative data in eligible population (before exclusions) Current year's administrative rate (before exclusions) Additional records added from the auxiliary list Denominator Numerator events by administrative data Numerator events by medical record Reported rate Lower 95% confidence interval Upper 95% confidence interval Timeliness of Prenatal Care 4 411 Page 73 Access/Availability of Care Blue Plus (HMO Minnesota) Availability of Language Interpretation Services Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Language (not to exceed 25 Interpreter Services (not to exceed Description (not to exceed 50 characters) 50 characters) characters) HEDIS 2003 (Reporting Year 2002) Type of Agreement (not to exceed 50 Restrictions on Availability (not characters) to exceed 50 characters) Page 74 Health Plan Stability Blue Plus (HMO Minnesota) Practitioner Turnover Medicare + Choice Practitioner Types Data Last Refreshed: Sep 23, 2003 1:37 PM Number of Practitioners as of 12/31/2001 Number of Practitioners who were not affiliated with the plan as of 12/31/2002 Practitioner Turnover Rate Primary Care Physicians NR Non-Physician Primary Care Practitioners NR HEDIS 2003 (Reporting Year 2002) Page 75 Health Plan Stability Blue Plus (HMO Minnesota) Practitioner Turnover Minnesota Senior Health Options Practitioner Types Number of Practitioners as of 12/31/2001 Data Last Refreshed: Sep 23, 2003 1:37 PM Number of Practitioners who were not affiliated with the plan as of 12/31/2002 Practitioner Turnover Rate Primary Care Physicians NR Non-Physician Primary Care Practitioners NR HEDIS 2003 (Reporting Year 2002) Page 76 Health Plan Stability Blue Plus (HMO Minnesota) Years in Business / Total Membership Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Product/Product Line HMO (Total) Years in Business NR Members* NR NR NR NR NR Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total NR * Total number of members in each category as of December 31, 2002 HEDIS 2003 (Reporting Year 2002) Page 77 Health Plan Stability Blue Plus (HMO Minnesota) Years in Business / Total Membership Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Product/Product Line HMO (Total) Years in Business NR Members* NR NR NR NR NR Medicaid Commercial Medicare (cost or risk) Self-insured Other (specify) PPO (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) POS (Total) Commercial Medicare (cost or risk) Self-insured Other (specify) Total NR * Total number of members in each category as of December 31, 2002 HEDIS 2003 (Reporting Year 2002) Page 78 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Board Certification / Residency Completion Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Type of Practitioner Primary Care Practitioners Number of Practitioners in Each Practice Area Geriatricians Other practitioner Specialists HEDIS 2003 (Reporting Year 2002) Board Certification Number Percent Residency / Fellowship Completion Percent Number NR NR NR NR NR NR Page 79 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Total Enrollment by Percentage Age/Sex <1 1-4 5-9 10-14 15-17 18-19 Subtotal: 0-19 20-24 25-29 30-34 35-39 40-44 Subtotal: 20-44 45-49 50-54 55-59 60-64 Subtotal: 45-64 65-69 70-74 75-79 80-84 85-89 >=90 Subtotal: >=65 Medicaid Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial Product Line Medicare Other Total M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% M F M F M F M F M F M F M F Total 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Age Unknown Total 0.00% 0.00% Note: Row entries should add up to 100%. HEDIS 2003 (Reporting Year 2002) Page 80 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:37 PM Commercial <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 5508 23352 31020 34488 22776 12780 Member Months Female 4980 23160 29268 33336 22008 12168 Total 10488 46512 60288 67824 44784 24948 129924 30.46% 29604 28848 35028 38724 42684 124920 30.00% 28320 27312 33708 39684 44052 254844 30.23% 174888 41.00% 41844 34908 25512 16308 173076 41.56% 40380 33900 25488 16056 347964 41.28% 118572 27.79% 2412 576 120 60 12 36 115824 27.82% 1884 444 144 48 36 24 234396 27.80% 3216 0.75% 0 2580 0.62% 0 5796 0.69% 426600 416400 HEDIS 2003 (Reporting Year 2002) 57924 56160 68736 78408 86736 82224 68808 51000 32364 4296 1020 264 108 48 60 0 843000 Page 81 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:37 PM Medicare + Choice Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 82 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Senior Health Options Male <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Member Months Female Total NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR NR HEDIS 2003 (Reporting Year 2002) Page 83 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:37 PM PMAP <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 23516 53334 37802 31753 14978 4836 Member Months Female 21588 51151 36550 31221 15409 11609 Total 45104 104485 74352 62974 30387 16445 166219 75.40% 5262 4350 4273 3902 3119 167528 47.88% 33607 21736 16731 12192 8168 333747 58.52% 20906 9.48% 1760 821 466 117 92434 26.42% 3219 1150 442 100 113340 19.87% 3164 1.44% 5566 5268 5256 5752 4285 4019 4911 1.40% 8381 10579 13248 16013 16699 20081 8075 1.42% 30146 13.68% 0 85001 24.29% 0 115147 20.19% 220435 349874 HEDIS 2003 (Reporting Year 2002) 38869 26086 21004 16094 11287 4979 1971 908 217 13947 15847 18504 21765 20984 24100 0 570309 Page 84 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:37 PM GAMC <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 1 133 246 179 84 1 Member Months Female 0 124 197 195 108 16 Total 1 257 443 374 192 17 644 2.94% 3251 2678 2018 2533 3388 640 3.64% 3011 1593 1284 1614 2266 1284 3.25% 13868 63.31% 2840 1996 1693 793 9768 55.51% 2333 1979 1642 1170 23636 59.83% 7322 33.42% 27 45 0 0 0 0 7124 40.48% 51 12 3 0 0 0 14446 36.57% 72 0.33% 0 66 0.38% 0 138 0.35% 21906 17598 HEDIS 2003 (Reporting Year 2002) 6262 4271 3302 4147 5654 5173 3975 3335 1963 78 57 3 0 0 0 0 39504 Page 85 Health Plan Descriptive Information Blue Plus (HMO Minnesota) Enrollment by Product Line (Age & Sex) Data Last Refreshed: Sep 23, 2003 1:37 PM Minnesota Care <1 1-4 5-9 10-14 15-17 18-19 0-19 Subtotal 0-19 Subtotal: % 20-24 25-29 30-34 35-39 40-44 20-44 Subtotal 20-44 Subtotal: % 45-49 50-54 55-59 60-64 45-64 Subtotal 45-64 Subtotal: % 65-69 70-74 75-79 80-84 85-89 >=90 >=65 Subtotal >=65 Subtotal: % Age Unknown Total Male 6166 27877 47918 56726 32759 20150 Member Months Female 5219 27331 46121 54193 31269 21630 Total 11385 55208 94039 110919 64028 41780 191596 50.96% 28801 16911 18744 24708 28234 185763 40.85% 44263 27259 31016 36622 40385 377359 45.43% 117398 31.23% 24796 17937 12603 11066 179545 39.49% 30635 21812 17986 18123 296943 35.75% 66402 17.66% 398 65 76 17 18 0 88556 19.48% 621 83 50 61 7 20 154958 18.65% 574 0.15% 0 842 0.19% 0 1416 0.17% 375970 454706 HEDIS 2003 (Reporting Year 2002) 73064 44170 49760 61330 68619 55431 39749 30589 29189 1019 148 126 78 25 20 0 830676 Page 86
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