Heathrow Airport
Overview
N
J4
J4b
J15
H
N
Y LA
E
London
D
E
PA
Avis
Budget
T2 & T3
Long Stay
Business
J14
A3113
T3
Short Stay
T2
Terminal 3
Heathrow Express
Central
Bus Station
Heathrow Connect
Underground
Buses & coaches
Heathrow Express
Terminal 2
A30
Heathrow Connect
Buses & coaches
M25
Underground
Check-in
2
Heathrow Express
Heathrow Connect
Departures
Level 3 (Check-in level)
3
Level 2 (Gates A1–A23)
4
Terminal 5B (Gates B32–B48)
5
Terminal 5C (Gates C52–C66)
6
7
Onward travel
8
Sixt
A315
T4
I
S TA
Short Stay
NES
RO
AD
Buses & coaches
A3044
Arrivals
Arrivals
AD
RD
1
W
RO
’S
Terminal 4
Heathrow Airport overview
TH
T
GG
GR
T
EA
U
SO
ES
FA
Contents
AY
Short Stay
EW
Underground
A4
US
Avis
Budget
Terminal 5
Long stay
CA
T1a
T5
T2 & T3
Heathrow Airport
Short Stay
Short Stay
W
E
Business
T5
TUNNEL
T5
K
A4
B AT H R OA D
Pod Parking
Hertz
Enterprise
Europcar
National
Alamo
R
AY
J4a
T5
A3044
A312
A437
TH
H AT C H L A N E
A
ON RO
A4
PS
H RO
AD
Dollar
Thrifty
M4
SI
B AT
J3
A408
A3044
M25
A4
WA
H
Slough
Reading
The West
O
OL L
T
M4
M4
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
A315
T4
Long Stay
& Business
A30
0km
0mi
1km
0.5km
0.5mi
1.5km
1mi
Terminal 5
Check-in
Level 3
Departures
Departures
Fast Track
11
VAT
refunds
Security
Oversize
baggage
4
5
6
Fast Track
9
8
7
Zone E
12
10
Security
16 17
14
13
18
Oversize
baggage
15
19
Zone A
Zone J
3
Zone B
Zone C
Zone D
Zone F
Zone G
Zone H
2
1
20
Special assistance
Entrance
Entrance
Shopping
Boots
Excess Baggage Company
Food and drink
5
6, 12
Caffè Nero
16
Bars and restaurants
T5 Gallery
17
Carluccio’s
9, 18
The 5 Tuns
1
Check-in
Travelex
14
2
Level 3 (Check-in level)
3
Level 2 (Gates A1–A23)
4
Terminal 5B (Gates B32–B48)
5
Terminal 5C (Gates C52–C66)
6
Arrivals
Arrivals
7
Onward travel
8
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
VAT refunds
13
managed by travelex
Check-in
Commercial exports 11
Lift
7, 10, 15
Cash machine
Escalator
Internet facility
Bureau de change
8
1
Departures
3
British Airways
Sky Flyers Solo
Contents
Heathrow Airport overview
Entrance
Services
Cafés
Rolling Luggage
WHSmith
Entrance
Entrance
Multi-faith
prayer room
Repack area
Special Assistance
20
Telephone
2
Toilets
Accessible toilet All
Oversize baggage 4, 19
Baby care
Pharmacy
Postbox
All
5
VAT refunds 14
managed by Travelex
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Level 3 (Check-in level)
16
4
3
5
14
6
2
17
1
18
13
15
8
7
9
11
10
Security
Down to
19 British Airways
Galleries Lounge
South
Gates A1–A23 10 mins
Transit to
Gates B32–B48 15 mins
Gates C52–C66 20 mins
Boots
Check-in
1
Fast Track
Gates A1–A23 10 mins
Gates B32–B48 15 mins
Entrance
from Check-in
Accessorize
Heathrow Airport overview
Security
Transit to
Food and drink
7
13
Giraffe
18
Bars and restaurants
Dixons Travel
10
Gordon Ramsay Plane Food
Glorious Britain
4
Huxley’s
Hamleys
5
Wagamama
Harrods
17
Harry Potter
12
9
Services
Cafés
Collection
WHSmith
Entrance
from Check-in
Gates C52–C66 20 mins
Shopping
Contents
12
Airline lounges
14
1
16
British Airways Concorde Room
15
Travelex
Pharmacy
British Airways
19
Galleries Lounge South
Customs
Commercial
exports
3
Level 2 (Gates A1–A23)
4
Terminal 5B (Gates B32–B48)
5
Terminal 5C (Gates C52–C66)
6
Arrivals
Arrivals
7
Onward travel
8
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
Postbox
Stairs
Toilets
12
Accessible toilet All
Cash machine
Commercial exports 19
Level 3 (Check-in level)
2, 8, 11
VAT refunds
8, 11
managed by Travelex
British Airways
3
Galleries Lounge North
2
Departures
Lift
Bureau de change
6
Escalator
Baby care
All
VAT refunds 8, 11
managed by Travelex
Information
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Level 2 (Gates A1–A23)
Transit to
Gates B32–B48 15 mins
Gates C52–C66 20 mins
A10
A8
A11
A9
A12
A13 / A14
39
35
38
55
47
53
54
A16 / A17
A15
43
56
52
32
41
46
45
51
Map
40
44
3
36
28
48
1
2
33
37
42
49
4
5
6
7
8
9
10
11
12
13
15
14
29
30
31
16
17
18
20
22
21
24
23
25
27
26
19
57
Gates A1–A7
10 minutes walk
Pret A Manger
Play area
British Airways York
& Lancaster Rooms
Customs
58
Gates A18–A23
Commercial
exports
34 British Airways
Galleries Lounge South
Services
Shopping
Boots
2
Burberry
23
Tiffany & Co.
Cartier
21
WHSmith
54
40
Watches of Switzerland
15
Dior
16
World Duty Free
12, 14, 41, 46
Dixons Travel
11
World Of Whiskies
13
Fortnum & Mason
29
22
Hermès
18
9
Links of London
48
32
1
Louis Vuitton
Check-in
2
Montblanc
4
Mulberry
7
Level 3 (Check-in level)
3
Paul Smith 25
Level 2 (Gates A1–A23)
4
Prada
17
Terminal 5B (Gates B32–B48)
5
Reiss
10
Terminal 5C (Gates C52–C66)
6
7
Onward travel
8
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
Rolex Shoe Shine Company
Smythson
Sunglass Hut
24
28, 51
30
6
Bureau de change
British Airways
50
Galleries Lounge North
20
WHSmith Books
Gucci
Airline lounges
26, 52
5
Heathrow Airport overview
Arrivals
3
Thomas Pink
Kurt Geiger
Arrivals
8
31
Chanel
Departures
Ted Baker
Bottega Veneta
Cath Kidston
Contents
10 minutes walk
Up to
Up to
50 British Airways
Galleries Lounge North
Travelex
35, 42, 49
VAT refunds
36
managed by Travelex
British Airways
34
Galleries Lounge South
39
Quiet zone
Seating
Stairs
Telephone
Escalator
Toilets
British Airways York &
Lancaster Rooms
next to Gate A4
55, 56, 57, 58
Information
Accessible toilet All
Internet facility
Food and drink
British Airways 37, 44
customer services
Personal Shopper
Lounge
Cafés
Pret A Manger
45
Starbucks
43
47
Baby care
Multi-faith 53
prayer room
Play area
next to Gate A7
Bars and restaurants
Caviar House
38
Fortnum & Mason Champagne Bar
33
Itsu
35
Pilots Bar & Kitchen
27
The Crown Rivers
by JD Wetherspoon
1
All
Lift
Drinking 55, 56, 57
fountain
Priority seating
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Terminal 5B (Gates B32–B48)
B48 / B47
B46
B45
B44
B43
B42
2
3
1
11
10
4
5
12
9
6
8
7
B39
B32 / B33
15
B34
13
B35
B36
B38
B37
16
Up to
14 British Airways
Galleries lounge
Shopping
Be Relax
Boots
Heathrow Airport overview
Check-in
1
2
Departures
Level 3 (Check-in level)
3
Level 2 (Gates A1–A23)
4
Terminal 5B (Gates B32–B48)
5
Terminal 5C (Gates C52–C66)
6
Arrivals
Arrivals
7
Onward travel
8
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
12
Starbucks
9
Bars and restaurants
Harrods
5
Wetherspoon Express
Rolling Luggage
7
11
WHSmith
6
World Duty Free
8
Services
Cafés
Dixons Travel
Sunglass Hut
Contents
Food and drink
4
Airline lounges
2
13
British Airways
Galleries lounge
14
British Airways
customer services
15
Stairs
Telephone
Internet facility
Toilets
Accessible toilet All
Lift
Bureau de change
Travelex
Escalator
Information
Multi-faith
prayer room
1
Pharmacy
12
3, 10
VAT refunds
10
managed by Travelex
Seating
Special Assistance
Baby care
All
Drinking
fountain
All
VAT refunds 10
managed by Travelex
16
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Terminal 5C (Gates C52–C66)
C61
C62
C63
C64
1
2
3
6
4
C56
C55
7
Map
5
C57
C66
C65
C54
C53
C52
Special assistance
Shopping
Services
Food and drink
2
WHSmith
3
World Duty Free
4
Boots
Starbucks
1
British Airways
customer services
Cash machine
6
Lift
Internet facility
Heathrow Airport overview
1
Check-in
2
Departures
Level 3 (Check-in level)
3
Level 2 (Gates A1–A23)
4
Terminal 5B (Gates B32–B48)
5
Terminal 5C (Gates C52–C66)
6
Arrivals
Arrivals
7
Onward travel
8
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
Multi-faith prayer room
7
Pharmacy 2
Toilets
Accessible toilet All
Escalator
Information
Contents
Telephone
Baby care
All
Drinking
fountain
All
Seating
Special assistance
5
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Arrivals
Ground floor
2
1
3
4
5
6
7
27
26
8
28
9
10
11
29
31
30
Special assistance
From UK and Ireland
Arrivals
Passenger area
From
International Arrivals 12
Public area
3
2
1
11
9
4
5 67
23
24
22
25
Entrance
Entrance
21
20
8
15
10
13
19
Entrance
18
16
Excess Baggage Company
3, 15
We Know London
9
WHSmith
4
11, 12
Airline lounge
Food and drink
Caffè Nero
16
Costa Coffee
18
Heathrow Airport overview
1
Check-in
2
Departures
Giraffe Juice
M&S Simply Food
2
3
Level 2 (Gates A1–A23)
4
Terminal 5B (Gates B32–B48)
5
Terminal 5C (Gates C52–C66)
6
Arrivals
Arrivals
7
Onward travel
8
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
Ticket sales
Help point
Heathrow
Express
Internet facility
National Express
5
Lift
Lost property
10, 13, 27, 28
Car rentals desk
Cash machine
25
Meeting point
8
Special assistance
Stairs
19, 23
14
20–22
Toilets
Accessible toilet All
Seating
Bureau de change
Travelex
Underground
26, 29
Baggage reclaim
Level 3 (Check-in level)
17
Airport information
7
24
Escalator
British Airways
arrival lounge
Baggage
enquiries
Express Bar
Entrance
Services
1
Voyager Entertainment
World Duty Free
Up to
17 British Airways
arrival lounge
Entrance
Entrance
Shopping
Contents
14
6
Baby care
All
Drinking fountain
30, 31
Telephone
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Arrivals (Onward travel)
Ground floor
Special assistance
From UK and Ireland
Arrivals
Public area
3
2
1
9
4
5
21
22
Passenger area
From
International
Arrivals
20
19
23
18
67
8
13
10
11
17
12
16
14
Up to
15 British Airways
arrival lounge
Entrance
Down to
Entrance
Down to
Underground
Heathrow Express
for Terminal 4 change
at Heathrow Central
Connect trains
Entrance
1–3
4–9
28–31
22–27
Entrance
10–12
13–15
16a–b
19–21
17–18
24
Shopping
Excess Baggage Company
Bus and coach stop allocation
1
Group travel
26–27
9
Hotel Hoppa, Hotel by bus, T4 Hilton Hotel
4
Express coach – National Express
11–15
Voyager Entertainment
3, 13
We Know London
WHSmith
National Express Coach / Railair
Oxford the Airline
Food and drink
Contents
Heathrow Airport overview
1
Check-in
2
Departures
Level 3 (Check-in level)
3
Level 2 (Gates A1–A23)
4
Terminal 5B (Gates B32–B48)
5
Terminal 5C (Gates C52–C66)
6
Arrivals
Arrivals
7
Onward travel
8
Version 44 Heathrow ©2017 LHR Airports Limited. Published June 2017.
Services
16 16a 16b
Transport for London (TfL) – drop / stand
9
10
1–8
Caffè Nero
14
Staff bus N1 / N5
24
Costa Coffee
16
Staff bus N2
25
Express Bar
7
BA and BA crew coaches
21
Giraffe Juice
22
M&S Simply Food
2
Business parking, Long stay
22
Car rental (off airport)
Dollar, Thrifty, Sixt
28
Car rental (on airport)
Avis, Budget, Europcar, National,
Alamo, Enterprise, Hertz
19
Car parking (off airport)
Click Park, Purple Parking,
Purple Parking Business, Reeds
29
Airline lounge
Internet facility
15
British Airways
arrival lounge
Lift
Lost property
Airport information
Ticket sales
Bureau de change
17
National Express
12
23
5
Heathrow
Express
Meeting point
Underground
18–21
Seating
Travelex
10, 11
Toilets
Smoking area
Bus Stop
Accessible toilet All
Car rentals desk
Special assistance
6
8
Baby care
Stairs
Cash machine
Escalator
Taxi rank
24
Telephone
Help point
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
All