Chapter 12
USING TECHNOLOGY
TO ENHANCE
BUSINESS PROCESSES
IT Environment

IT strategy

IT infrastructure

IT function

Systems development
process
Business Strategy and
the Value Chain


Alternative strategies
IT and value-chain
management
IT and
Multi-User Systems

Terminal emulation

File-server approach

Client-server systems
E-Business


E-business basics
Static and dynamic Web
pages for e-business
applications

Client tier

Middle tier

Bottom tier
E-Business

E-business and business
processes
 Interacting with
customers
 Interacting with
suppliers
 Internal operations
Organizing and
Analyzing Data



Data warehousing
 Integrated data
 Nonvolatile data
 Summary and detailed
data
 Multi-dimensional data
Data mining
E-commerce and data
mining
Integrating Business
Processes, Data,
and Applications

Enterprise resource
planning (ERP) systems
 Magnitude and scope of
ERP systems
 Selection and use of
ERP
 Integration of the
supply chain through
e-commerce
Integrating Business
Processes, Data,
and Applications



XML (Extensible Markup
Language)
Relational databases and
data integrity
Customer relationship
management systems
IT and Business
Processes: Risks
and Controls









Privacy
Data collection
User control
Privacy policies
Secure transactions
Encryption and
authentication
Digital signatures,
hashing, and message
integrity
Digital certificates
Timestamping
IT and Business
Processes: A Role
for Accountants




Assurance services
Analyze IT investments
Design and implement IT
solutions
Enhance value of current
services
KEYTERMS

Asymmetric key encryption

Bottom tier

Classification tree

Client-server system

Client tier

Cookie


Customer relationship
management (CRM) system
Data mining
KEYTERMS

Data warehouse

Dynamic Web pages

E-business

E-commerce


Electronic data
interchange (EDI)
Enterprise resource
planning (ERP) system
KEYTERMS

Extranets

File server

Firewall

Genetic algorithm


HTML (Hypertext Markup
Language)
Information technology
(IT) environment
KEYTERMS

Internet protocol (IP)
address

Intranet

IT function

IT infrastructure

IT strategy

Local area network (LAN)
KEYTERMS

Middle tier

Multi-dimensional analysis

Neural nets

OLTP

OLAP


Personally identifiable
information
Static Web pages
KEYTERMS





Statistical analysis
Symmetric key
encryption
Systems development
process
Terminal emulation
Three-tier, client-server
architecture
KEYTERMS





Value chain
Wide area networks
(WAN)
XML (Extensible Markup
Language)
XML Schema
XSL (Extensible Style
Sheet Language)