Patient Experience of Care Specifications
2016 Report Year
09/01/2016 to 11/30/2016 Dates of Service
Summary of Changes
The survey version changed to the adult 3.0 version as recommended by the CAHPS
Consortium
Description
The CAHPS® Clinician & Group Survey (CG-CAHPS) reports adult patients’ experiences in
four domains: access to care, provider communication, courteous & helpful office staff,
and a provider rating
Measurement Period
September 1, 2016 through November 30, 2016; occurs every other year
Eligible Population
Eligible Specialties
Board-certified physicians in all specialties excluding psychiatryonly practices
Eligible Providers
Medical Doctor (MD), Doctor of Osteopathy (DO), Physician
Assistant (PA), Advanced Practice Registered Nurses (APRN)
Eligible Clinics
Clinics with a threshold number of unique patients during the
measurement period
Ages
English-speaking patients 18 years of age or older as of September
1 of the measurement period
Event
At least one face-to-face visit with an eligible provider in an
eligible specialty at an eligible clinic during the measurement
period
Denominator
A random sample of the eligible patient population at each eligible clinic whose
experiences were assessed using the CG-CAHPS Adult Survey 3.0 (6-Month version).
Numerator
For each domain, the percentage of respondent patients in the denominator who rated
their experiences with the most positive response (“top box”). Each domain is calculated
as an individual measure of: access to care, provider communication, courteous &
helpful office staff, and a provider rating.
Calculated Exclusions
The following exclusions are calculated and applied after data submission:
 Patient did not respond to the survey after specified number of attempts
 Patient was reported as deceased during the measurement period
 Patient reported not seeing the provider indicated
Measure Scoring
Rate/Proportion
Interpretation of Score
Higher score indicates better quality
Measure Type
Survey
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