Updated December 2011
Minnesota Department of Health
Office of Performance Improvement
PO Box 64975 | 625 Robert Street N
Saint Paul, MN 55164-0975
Phone: (651) 201-3880
PPMRS Online: www.health.state.mn.us/ppmrs/
Accessing the PPMRS System ................................................................................................................. 3
Logging Into the PPMRS System ............................................................................................................ 3
Multiple Staff Logged in to the System ..................................................................................................... 4
Automatic Time Out ............................................................................................................................... 4
Data Entry Contacts ............................................................................................................................... 4
How to Navigate the PPMRS System ...................................................................................................... 5
Main Menu ........................................................................................................................................ 5
Data Entry .......................................................................................................................................... 6
Data Entry Screens: General Information ......................................................................................... 7
Performance Measures Data ............................................................................................................ 9
Statistical Data ............................................................................................................................... 11
Financial Data ............................................................................................................................... 13
Budget Data ................................................................................................................................... 14
Family Home Visiting Evaluation Data ........................................................................................... 15
Policy, Systems, and Environmental Change ................................................................................... 16
Data Validation.............................................................................................................................. 17
My Reports ........................................................................................................................................ 19
My Performance Measure Entries ................................................................................................... 19
My Financial Entries ...................................................................................................................... 20
My Statistical Entries ..................................................................................................................... 21
View Data Summary Report ........................................................................................................... 21
References ......................................................................................................................................... 22
Financial and Statistical Glossary ................................................................................................... 22
Financial and Statistical Data Collection Tools................................................................................ 23
TANF Guidelines .......................................................................................................................... 23
County Health Tables..................................................................................................................... 24
Logging Out of the PPMRS System .................................................................................................... 24
CHB Contact Database ...................................................................................................................... 24
Checking or Updating Address or Phone Information ...................................................................... 28
Removing a Person from a Role ...................................................................................................... 28
Definitions of SHIP Roles............................................................................................................... 28
County Contact Information .............................................................................................................. 29
Browser Notes ................................................................................................................................... 30
Clearing Your Browser Cache......................................................................................................... 30
Changing Display Font Size ........................................................................................................... 30
You can access the PPMRS system at: https://cfhp.health.state.mn.us/ppmrs/.
If you have problems accessing the system, try determining your internet connectivity by accessing other
sites you’ve recently visited.
Enter the username and password that were provided to you.
If you cannot log in, click the Login Problems? link for advice.
The main LPH PPMRS heading is a link to the PPMRS home page on the MDH website, which contains
help for reporting, frequently asked questions, contact information, and current and past data reports:
www.health.state.mn.us/ppmrs/.
More than one person can be logged in under the same reporting ID, such as Aitkin or the CHS
Administrator login, but two people entering data for the same county/CHB should not be working on
the same form at the same time. For example, one person can be working on the Staffing form for Aitkin,
while another can be working on the Title V Stats form for Aitkin, but both should not work on the Aitkin
Staffing form at the same time.
If more than one person is changing the same form at the same time, the second person to save data for the
form will receive a message similar to the one below, and any data he or she has entered will not be saved.
This applies whether two people are logged in under the same reporting entity ID or one is logged in under
the reporting entity ID and one as the CHS Administrator for that reporting entity.
If there is an hour of inactivity (no entries, no changing menus) when logged into the system, the PPMRS
application will automatically log you out. You will need to log in again.
This means it is critical to remember to save what you have entered before stepping away from your
computer, in case you are gone longer than anticipated! (Jump to pages 7-8 for more information on
saving data.)
The contact data for each form is requested at the top of the form, as shown below:
The form can be saved without this data, but cannot be submitted unless these fields are completed.
After logging in, the first screen you will see is the Main Menu:
Note that your login ID will appear at the bottom of the screens.
The navigation tabs at the top give you access to the different areas of the system. The tab for the area of the
system that you are currently working in will be blue (see Main Menu above).
When you click on a tab, the menu links displayed change to the options for that area of the system.
The tabs are near the top of any system screen you’re working in, and enable navigating to other areas of the
system.
Avoid using the Back or Forward buttons in your browser to move between pages – instead, use the
system’s navigation tabs. You could get inconsistent results with the browser buttons and possibly affect
your data entry.
On the Main Menu, you will find links to the following items:
Frequently Asked Questions: Provides answers to commonly asked questions regarding the
reporting process and system;
User Guide: Directs you to this document, PPMRS Data Entry Training User Guide.
o Select the option to Open and Adobe Reader will open and display the document.
o Select the option to Save and depending on your browser the following will happen:
 Internet Explorer opens a Save As window so you can select where you want the file
saved.
 Firefox saves to the default save location. Check what this is by clicking Tools >
Options > Main, and see what is set for Save files to.
Provide System Evaluation/Feedback: Links to a set of questions asking for your feedback on this
system.
CHS Administrators will have two additional items on this menu:
CHS Administrator Questions: Contains questions about your Community Health Board (CHB) Assure an Adequate Local Public Health Infrastructure (CHS Administration Questions); and
CHB Contact Database: Under an Administration heading on the right, this selection bring CHS
Administrators to an Update/Submit CHB Contact Data link which opens a menu where they can
enter and update information on contact data for their Community Health Board.
(Jump to pages 24-28 for more information on updating contact information.)
The Data Entry tab brings you to the Data Entry menu.
On this menu you can select any of the five data reporting areas to work in, as well as access the 2007
Performance Measure Data. The CHS Administrator version of this menu also includes a field with a dropdown menu to select which county’s data to work with, if your CHB is multi-county. You will only have the
option to select counties in your CHB.
A note about printing data: If you want a hard copy of the form and data you’re seeing on the screen, and
want to see what it will look like before sending it to the printer, choose File > Print Preview on the
browser menu. On the Print Preview menu, you can select the document Scale (such as Shrink to Fit) and
layout (Portrait or Landscape) to best display the printed page.
You can find navigation tabs at the top of every data entry screen. Use these to move through the system
(rather than your internet browser’s back/forward buttons), but be sure to save entered data for any form in
which you are working!
Data Entry
Entering data is pretty straightforward but has some caveats:
It may take a little time for full form or report screen to show up.
Use the tab key or the mouse to move through fields in the data entry forms.
If entering data too quickly (enter data, hit tab) you might lose your place. Delay enough after
hitting tab to make sure you are on the correct field. Get a feel for how the system works.
Do not use commas or negative numbers when entering numerical or financial data. If you do, an
error message like the one below will appear:
Text can be copied from another document (e.g., Word, Excel) or browser window and pasted into
data entry text fields in the PPMRS application.
Don’t forget that there is an automatic inactivity time-out of an hour, after which you are logged out
of the system! (Jump to page 4 for more information on timing out of the system.)
Saving Data Without Validation
Use this button when you wish to save without validating data.
The Save button does just what you think – it saves the data you just entered. It does not run any checks on
the data. After clicking Save you will see the following message:
After saving your data, click the Cancel button to return to the Statistical or Financial menu (depending on
what form you were in), or click one of the tabs at the top of the screen to leave the data reporting form and
go to the selected menu.
Cancelling Data Entry Without Saving
Use this button when you wish to cancel data entered, without saving it.
The Cancel button means “ignore data I just entered,” if clicked before the Save button. It does not mean
“clear previously saved data.” If you want to clear data after the Save button has been clicked, you must
delete it or change the selected response for the question. If you click the Cancel button after clicking the
Save button or when reviewing previously entered data, the data already entered is unaffected and you are
returned to the Statistical or Financial menu (depending on what form you were in).
Submitting Data for Validation
Use this button when you wish to cancel data entered, without saving it.
The Submit button means “save my data and check for data entry errors.” You typically do not want to
click Submit until you are done entering all data for a form. When Submit is clicked, the system checks
the data before saving it for the following types of problems:
Makes sure fields or questions that require an entry have one
Makes sure numeric fields do not contain text
Makes sure contact data for the form has been completed
If the data verification operation finds a problem, you will see a message like the one below at the top of the
form:
If you receive a notice like this, scroll down through the form to find the entry that has a problem. It will be
noted as in the example below:
Re-enter a correct response and Submit the data again.
Data Entry Updates
The date and time data was last saved or submitted for a report is displayed in a table below the menu of
reports for each category (Performance Measures, Statistical and Financial). This also notes the login ID
that made the update under Updated By. Below is an example for Statistical reports:
(Jump to page 7 for hints about printing data.)
The above graphic is an example – the actual menu is subject to change.
Select a data entry form to work on. Selecting the Submit/Edit link displays the form with previously
entered responses for the current year (if any).
The Last Updated Information table at the bottom of the screen provides information on recent updates to
the forms, indicating who last updated a form and the date and time the update was saved or submitted.
Forms will have fields at the top for information about who filled out the form, so MDH staff know who to
contact at the local public health agency if they have questions about the answers given on the form.
Some forms, such as the forms for Protect Against Environmental Health Hazards, contain several sections. In
the example above, the Air Quality report has links for Outdoor Air, Indoor Air, Radon, and Environmental
Tobacco Smoke (circled portion of above report).
Some questions in the Performance Measures data section are conditional, such as the example below from
Protect Against Environmental Health Hazards.
With questions like this, sometimes staff will accidently fill out areas of the form they should not.
For example, if you selected No to question C1, you should not check boxes in question C2. If you do
accidently enter data in Question C2, uncheck the boxes.
Correcting entries may involve deleting text, unchecking boxes, or making a different selection.
When you are done working on the Performance Measures form, do one of the following:
Click the Save button to save your work, but not submit it as final.
Click the Cancel button to remove any changes or entries you just made (previously entered data is
unchanged).
Click the Submit button to save your data and indicate it is ready for data consistency checks that
will run overnight.
(Jump to pages 7-9 for more information on Saving, Cancelling, and Submitting.)
You will be returned to the Performance Measurement Forms page. Select another form, or one of the tabs
to move to another area of the system.
(Jump to page 7 for hints about printing data.)
For questions regarding Performance Measures Data, visit PPMRS: Help for Reporting Performance
Measures: http://www.health.state.mn.us/ppmrs/resources/performancemeasures/. You might also try
the PPMRS Contact webpage: http://www.health.state.mn.us/ppmrs/contact.html.
The above graphic is an example – the actual menu is subject to change.
This menu lists the various statistical forms, the reporting year, the date and time data was last saved for a
form, the Status, and the link to work with the form (Submit/Edit). (Jump to page 9 for more information
on Data Entry Updates.)
The heading Statistical Forms – <Reporting Entity Name> will display the name of the county or
reporting entity you selected on the Data Entry page
Status indicates whether the form is available for data entry or editing. Open means the form is available.
After the deadline for data entry has passed, status for reporting forms will be changed to Closed and you
will not be able to do any further data entry or editing.
If you are a CHS administrator, the heading Statistical Forms – <Reporting Entity Name> will display the
name of the county or reporting entity you selected on the Data Entry page
Instructions for the individual forms are on the data entry screens or referred to in the References materials,
starting on page 22. (Jump to page 22 for References.)
(Jump to page 7 for hints about printing data.)
For questions regarding Statistical Data, visit PPMRS: Help for Reporting Statistical Data:
http://www.health.state.mn.us/ppmrs/resources/statistical/.
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The above graphic is an example – the actual menu is subject to change.
During the PPMRS reporting period, the current reporting forms will appear on the menu with the reporting
year, the Status (Open means you can work with it, Closed means you cannot make further changes), and
the link to work with the form (Submit/Edit).
The table below the list of forms displays the date and time data was last saved for a form. (Jump to page 9
for more information on Data Entry Updates.)
If you are a CHS administrator, the heading Financial Forms – <Reporting Entity Name> will display the
name of the county or reporting entity you selected on the Data Entry page.
Instructions for the individual forms are on the data entry screens or referred to in the References materials,
starting on page 22. (Jump to page 22 for References.)
(Jump to page 7 for hints about printing data.)
For questions regarding Financial Data, visit PPMRS: Help for Reporting Financial and Budget Data:
http://www.health.state.mn.us/ppmrs/resources/financial/.
The above graphic is an example – the actual menu is subject to change.
The Budget forms are on the same Financial menu as the Annual reporting forms – the options on this
menu change depending on the time of year and current reporting period.
During the Budget reporting period, the budget forms will appear on the menu with the reporting year, the
Status (Open means you can work with it, Closed means you cannot make further changes), and the link to
work with the form (Submit/Edit).
The table below the list of forms displays the date and time data was last saved for a form. (Jump to page 9
for more information on Data Entry Updates.)
If you are a CHS administrator, the heading Financial Forms – <Reporting Entity Name> will display the
name of the county or reporting entity you selected on the Data Entry page.
Instructions for the individual forms are on the data entry screens or referred to in the References materials,
starting on page 22. (Jump to page 22 for References.)
(Jump to page 7 for hints about printing data.)
For questions regarding Budget Data, visit PPMRS: Help for Reporting Financial and Budget Data:
http://www.health.state.mn.us/ppmrs/resources/financial/.
The above graphic is an example – the actual menu is subject to change.
This menu lists the various Family Home Visiting Evaluation forms, the reporting year, the date and time
data was last saved for a form, the Status, and the link to work with the form (Submit/Edit). (Jump to page
9 for more information on Data Entry Updates.)
During the Family Home Visiting Evaluation reporting period, the Family Home Visiting Evaluation forms
will appear on the menu with the reporting year, the Status (Open means you can work with it, Closed
means you cannot make further changes), and the link to work with the form (Submit/Edit).
The table below the list of forms displays the date and time data was last saved for a form. (Jump to page 9
for more information on Data Entry Updates.)
If you are a CHS administrator, the heading Family Home Visiting Forms – <Reporting Entity Name>
will display the name of the county or reporting entity you selected on the Data Entry page.
Instructions for the individual forms are on the data entry screens or referred to in the References materials,
starting on page 22. (Jump to page 22 for References.)
(Jump to page 7 for hints about printing data.)
For questions regarding Family Home Visiting Evaluation Data, visit PPMRS: Help for Reporting Data:
http://www.health.state.mn.us/ppmrs/resources/. You might also try the PPMRS Contact webpage:
http://www.health.state.mn.us/ppmrs/contact.html.
The above graphic is an example – the actual menu is subject to change.
This menu lists the various Family Policy, Systems, and Environmental Change (PSE Change) forms, the
reporting year, the date and time data was last saved for a form, the Status, and the link to work with the
form (Submit/Edit). (Jump to page 9 for more information on Data Entry Updates.)
During the PSE Change reporting period, the PSE Change forms will appear on the menu with the reporting
year, the Status (Open means you can work with it, Closed means you cannot make further changes), and
the link to work with the form (Submit/Edit).
The table below the list of forms displays the date and time data was last saved for a form. (Jump to page 9
for more information on Data Entry Updates.)
If you are a CHS administrator, the heading PSE Change Forms – <Reporting Entity Name> will display
the name of the county or reporting entity you selected on the Data Entry page.
Instructions for the individual forms are on the data entry screens or referred to in the References materials,
starting on page 22. (Jump to page 22 for References.)
(Jump to page 7 for hints about printing data.)
For questions regarding PSE Evaluation Data, visit PPMRS: Help for Policy, Systems, Environmental
Change: http://www.health.state.mn.us/ppmrs/resources/pse/. You might also try the PPMRS Contact
webpage: http://www.health.state.mn.us/ppmrs/contact.html.
There are two types of “data validation” that occur when you Submit a form. The first is the data
verification that occurs when you click Submit; the system verifies that data entered in fields meets certain
qualifications, as described in the section on submitting data. (Jump to page 9 for more information on
Saving, Cancelling, and Submitting.)
If there is a problem with any of the submitted fields, the system alerts you immediately and requires you to
correct the noted problems.
The second data validation that occurs is a validation that runs after all forms have been Submitted (as
opposed to Saved). This validation addresses the requirements that some fields in the reporting forms must
equal other fields, or contain data if other fields in the same or different forms contain data. These fields are
noted in the Data Collection Tools resource in the References documentation, starting on page 22. (Jump
to page 22 for References.)
When this validation is successful, the CHS Administrator for the reporting entity will receive an email as
follows:
Dear CHS Administrator,
Congratulations! The <year> <Budget/Reporting> for <reporting entity> has been successfully validated and
marked as submitted. No action is required. If you have any questions or concerns please contact…
When the validation finds errors, the CHS Administrator for the reporting entity will receive an email as
follows:
Through the validation process, errors have been identified in the <year> <Budget/Reporting> for <reporting
entity>. Please review the errors identified in the attached document. All errors must be fixed and the forms
resubmitted by <deadline date>.If you have questions please contact…
The attachment will be a PDF file containing information of what the error is and where it occurred, as
shown in the example shown below:
Please note: Only the CHS Administrator will receive emails regarding whether or not validation is
successful or finds errors. This information will need to be communicated to appropriate staff in order to
ensure timely reporting.
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The My Reports tab brings you to the reports menu.
This menu contains the various options for reports. The CHS Administrator version of this menu also
includes a field with a drop-down menu to select which county’s data to work with, if your CHB is multicounty. You will only have the option to select counties in your CHB.
On this menu you can select the following options:
My Performance Measure Entries
My Financial Entries
My Statistical Entries
View data summary report
Choose the report you would like to view, or choose All Questions to print data for all the Performance
Measure forms. Note that All Questions may take a while to generate, so have patience!
Local Public Health Infrastructure questions only
Community Health Service questions only
Healthy Communities and Behaviors questions only
Spread of Infectious Disease questions only
Environmental Health Hazards questions only
Quality and Accessibility of Health Services questions only
Respond to Disaster and Assist in Recovery questions only
All questions
Printing Reports
Then select the Format desired: HTML, Excel, or Word
Click the button Print all questions/Responses to generate the report.
Selecting HTML will generate a browser window with a list of all questions and answers. You can
print that window.
Selecting Excel will open a file download window like the one below.
Click the Open button and Excel should open and display the data for the form in a spreadsheet.
Click the Save button to save the file to a specified location (or in the case of Firefox, to the default Save
location for the browser).
Selecting Word has the same options for Open and Save as Excel does.
If the report doesn’t open the Excel or Word application so it can be saved or printed, select Save instead of
Open. Then open the saved file to work with it or print it. We strongly suggest you choose the Save option
when running reports, so you have a copy for future reference, especially since some reports, such as the
“All questions” option take a while to generate.
Choose the form you would like to view, or choose All Questions. Note that All Questions may take a while
to generate, so have patience!
Expenditures
Breakdown
Follow-up questions
Comments
Priorities
Recap
All questions
Printing the Reports
Then select the Format desired: HTML, Excel, or Word
Click the button Print all questions/Responses to generate the report.
Jump to page 7 for details on printing reports.
Choose the form you would like to view, or choose All Questions. Note that All Questions may take a while
to generate, so have patience!
Staffing
Title V
General Info
TANF Data
All questions
Printing the Reports
Then select the Format desired: HTML, Excel, or Word
Click the button Print all questions/Responses to generate the report.
Jump to page 7 for details on printing reports.
This PDF report contains a summary of your data and statewide totals/percentages of how others
responded to the questions. When this option is selected, the system may take a while to summarize the
data. Please be patient. A pop-up window will appear:
Select Open if you want to view the summary. Select Save if you want to maintain a copy of the summary
to refer to offline. The PDF file can later be opened with Acrobat Reader.
The References tab brings you to information about PPMRS data and the system, and a data collection tool.
On this menu you can access the following information and tools:
Clicking this link brings up one of the following windows, depending on your browser:
Internet Explorer
Firefox
Select the option to Open and Microsoft Word will open and display the document.
Select the option to Save and depending on your browser the following will happen:
Internet Explorer will open a Save As window so you can select where you want the file saved.
Firefox saves to the default save location. Check what this is by clicking Tools > Options > Main,
and see what is set for Save files to.
Clicking this link brings up one of the following windows depending on your browser:
Internet Explorer
Firefox
Select the option to Open and Microsoft Word will open and display the document.
Select the option to Save and depending on your browser the following will happen:
Internet Explorer will open a Save As window so you can select where you want the file saved.
Firefox saves to the default save location. Check what this is by clicking Tools > Options > Main,
and see what is set for Save files to.
Title V Guidelines
Clicking this link opens a new browser window displaying Guidelines for Using Title V Federal Maternal
Child Health Block Grant (MCH) Funds on the MDH internet site.
Clicking this link brings you to the Family Home Visiting STATUTES & GUIDELINES page. A link to the
TANF Grant Guidelines document is on this page.
Clicking this link opens a new browser window displaying Minnesota County Health Tables on the MDH
internet site.
Clicking the Logout tab pops up a Logout Confirmation window. This functionality exists so you do not
accidently click the Logout tab and have to log back in.
Clicking OK in the Internet Explorer box will log you out and bring you back to the Login screen.
Clicking on the Cancel button closes the Logout Confirmation window; the last menu or form screen you
were working in is still displayed.
This CHS Administrator-only option under Administration on the Main Menu brings you to a menu with
two links: Update/Submit CHB Contact Data and County Contact Information. The CHB Contact Data
link is for recording contact data about persons who play a role on your community health board, such as
PHN Directors, Fiscal Agents, and Medical Consultants. The County Contact Data link is for recording
address, phone and website information for a county, rather than an individual.
When the Update/Submit CHB Contact Data link is clicked, a window opens displaying the menu for
Community Health Board contact data and the Community Health Board whose data is displayed.
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On this screen you select the Role (type of Contact) whose data is being entered or updated.
The following screen for the selected Role will appear:
This screen will have the Role and CHB name at the top (in this case, in green text), and will display any
currently entered names for the selected role. This form can be confusing, so here’s a guideline on what
selection to make:
If the correct contact name is displayed for the role, click Edit Person if you want to view or edit the
contact information.
If the contact name displayed is no longer in that role, click Remove. (Except for CHS
Administrators! You want to add the new Administrator before removing the old one!)
If no contact name is displayed for a role, click the Add button.
If the contact name displayed is correct, and another contact person needs to be added to the same
role, click the Add button.
Adding a person to a role:
Click either Add button. They both do the same thing.
After clicking the Add button you will see:
To add a new person, select
Create new person…
from the drop-down menu:
There may not be names in the Existing Persons field, but the first thing you should always do is click the
down arrow by the field to display all names that may already be entered for your CHB. Check to see if the
name of the person you want to add is already in the list, as one person may serve in several roles on a
CHB.
It is possible for duplicate names to be entered – for example if there were two different Mary Johnsons with
Community Health Board roles. Be sure to check the information of anyone you pick from the list to make
sure it is the correct person.
If the drop-down box does NOT contain the name of the person you want assigned to the role:
Select Create a New Person…
Fill in the information on the form that appears (see following example). The items with an asterisk
are required.
After completing the form, click the Save button.
The screen will now display the name of the person you have added to the selected role.
If the drop-down box contains the name of the person you want assigned to the role:
Select the name and then click on the Add Selected Person button. Do not click on the Add
Selected Person button first! If you don’t select a person first, the system will add the name of
whoever is first on the drop-down list of names!
The screen will now display the name of the person you have added to the selected role.
More than one person can be added for a role. For example, a multi-county Community Health Board may
have more than one Public Health Nursing Director or Methamphetamine Contact.
Select the Role you want to update or view information on.
Click the Edit Person link to the right of the person’s name
View or update the information and click Save or Cancel
Click Done when editing that role is completed
Select the Role you want to update.
Click the Remove link to the right of the person’s name
Add a new person if necessary.
Click Done when editing that role is completed
SHIP Coordinator: The individual(s) hired to coordinate SHIP.
SHIP Manager/Supervisor: The individual(s) managing or supervising SHIP.
SHIP Financial/Budget: The individual(s) who will track the SHIP budget. Communication about
fiscal management from MDH would be sent to this person.
SHIP Evaluator: The individual(s) with primary responsibility for evaluation. (Should not be a
contractor.)
SHIP Schools: The individual(s) with primary responsibility for interventions taking place in the
school setting.
Other: If core SHIP staff are not included in the other roles, please identify them in this category.
NOTE: As a CHS Administrator, you should never remove yourself from the system! Once removed as
CHS Administrator, you will no longer have access to this part of the system. If you will no longer be the
administrator, add the new CHS administrator and have them remove your name.
County Contact Data is used to populate the OPI web page on the MDH internet that allows users to
Contact a Local Health Department or Community Health Board, which is why it is critical to keep this
information accurate and up to date. This may be how members of the public find out how to contact you.
When the County Contact Data link is clicked, a window opens displaying the county or counties in your
CHB, who last entered county contact data for a county, and the date the data was entered.
Click on the name of the county whose contact data you want to update. The screen will display a data
entry screen. Complete the form and click Save.
You will return to the list of CHB counties, and will receive the following message if your data was saved:
The information for Last Updated By and Last Updated Date will be updated as well.
Updates, corrections or modifications to the system may occur during the data entry phase. This could affect
the appearance of the web pages.
Web browsers typically cache, or save, copies of web pages to your hard drive so the page can be opened
more quickly next time you access it. This means that sometimes the page can change, but your browser
may still be displaying the old cached page information.
To make sure your internet browser displays the correct page, clear your browser’s cache. Deleting cached
information does not affect how the rest of your computer operates, or its hardware or software.
Internet Explorer
Open Internet Explorer
Go to Tools > Internet Options >
General
Under “Browsing history,” select
“Delete...”
Check the boxes next to the tracking
applications you’d like to delete
Click “Delete”
Restart your browser
Firefox
Open Firefox
Go to Tools > Options > Privacy
Under “History,” select “remove individual
cookies” to just remove PPMRS-related items
Under “Clear All History,” you can choose how
much to delete, and which types of tracking
applications you’d like to delete
Click “Clear Now”
Restart your browser
If you find the font used in the PPMRS application difficult to read or too small, you do have options to
change how your browser is displaying the text. This varies slightly from browser to browser:
Internet Explorer
Open Internet Explorer
Go to View > Text Size
Choose the font size you’d like from the
drop-down menu that appears
Firefox
Open Firefox
Go to Tools > Zoom
Zoom In or Zoom Out to reach your desired
font size