MR&C PROCESSES FOR LOCAL ISSUANCE OFFICES
Funeral Home Request to Amend a Death Record
1) Click on the Customer Service tab.
2) Select Enter Request from the Tasks menu.
Request Information Page
1) Your default Issuance office should already be selected. If you work at multiple offices you
will need to choose your current location.
2) Select the Request source.
3) Click Add request item and choose DEATH RECORD AMENDMENT as the Request item type.
4) Optional: select a Reason for the request.
5) Enter the Requester information provided. Fields marked with a red asterisk (*) are
required. If you do not have the funeral home representative’s date of birth, enter 1/1/1900
for date of birth.
6) You can enter Notes about the request at any point until the request is closed.
7) If you intend to issue new certificates after the amendment has been processed, click Save
at the bottom of the page, then Add request item and choose either the fact or cause of
death certificate item.
8) Click Continue and OK to move to the next page.
Record Payment Page
1) Click Add payment.
2) Select Payment type. The screen will refresh so you can enter Payment amount and any
additional information for check or credit card payments. If you intend to invoice the
funeral home, choose “Bill to” as the payment option. An invoice number will appear.
3) Click Continue and OK to move to the next page.
Request Item Details Page
1) Click Search death records to link a record to the request.
2) Enter Search criteria for the record requested and click Search Deaths. Scroll down to the
bottom of the page to view Search Results. If there are multiple results, the first record in
the list will appear in the Record summary box.
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3) Click on the name of the record requested. The screen will refresh and record will be
highlighted (bold). Review details to verify it is the correct record. Click the Select button to
the right of the requested record.
4) Select INFORMANT for Tangible interest.
5) Click Add supporting document.
a.
b.
c.
d.
e.
f.
g.
Type – choose FUNERAL DIRECTOR STATEMENT
Document number – leave blank
Document authentication – ORIGINAL
Established date – enter the signing date on the application
Issued date – enter the signing date on the application
Source – enter the name of the funeral home
Issuer’s name – enter the name of the person who signed the application
6) Click Continue and OK to move to the next page.
Request Summary Page
1) Click Send for fulfillment.
2) If all required information has been entered the request item status will change to OPEN. If
a death certificate request item was entered, its status will change to PENDING until the
death amendment is approved. Click Fulfill to the right of the amendment item and you will
be brought to the death record.
3) Find the data item(s) to be corrected and type in the new information.
4) Click Continue at the bottom of the page to navigate from any page on which you change
information. If you do not click Continue the new information will not be saved.
5) Select the Finalize Filing page.
6) Review the new information for accuracy. If you have made a mistake you can go back to
change the information.
7) Check the Documents used to amend each item.
8) If the amended information is accurate, click Send amendments for approval. The
amendment will appear in a work queue for supervisors in the Office of Vital Records.
9) To see if the amendment has been approved or disapproved, you can view the history on
either the death record or the request. If the amendment has not been approved or
disapproved within one business day, please contact the Office of Vital Records.
10) If the amendment is approved, and if certificates were also requested, go back into the
request to print certificates (this will not appear in a work queue at this time).
a. Click on the Customer Service tab.
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b.
c.
d.
e.
f.
g.
h.
Select Search Request from the Tasks menu.
Enter the Request number and click Search.
From the Follow-on action dropdown, choose View request details.
Click on the Request Summary page.
Click Send for fulfillment. The status of the death certificate item will change to OPEN.
Click Fulfill.
Click Generate issuance document(s) to print the record. Select Open on the File
Download popup prompt.
i. Click on the printer icon. Depending on your default printer setting, you may need to
click Properties and change your printer and/or print drawer. Click OK when you are
ready to print and close the PDF window.
j. If the request was prepaid and you want to print a receipt, check the Receipt box and
click Generate receipt/refund documents only.
k. Click Assign DCN to assign a document control number before you close the request.
Once the request has been closed, it cannot be reopened to make changes or to assign
DCN numbers.
l. Enter the DCN from the certificate. If you issued multiple certificates for this record,
enter the first DCN in the series and click Calculate.
m. Click Save & close request item.
If you have chosen to invoice this request:
1) Select Search invoice from the Tasks menu.
2) Enter the invoice number and click Search.
3) Click on the invoice number under Search Results.
4) Click Copy Requester Info.
5) Click Save and Print.
6) Select Open on the File Download popup prompt.
7) Click on the printer icon. Depending on your default printer setting, you may need to click
Properties and change your printer and/or print drawer. Click OK when you are ready to
print and close the PDF window.
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